Category Archives: Consumer Advocacy

A Christmas Story in Dormont

Posted on by Standard 10

A Christmas Story

Image via Wikipedia

So, last night we went to the Hollywood Theater in Dormont to see A Christmas Story.  It was a joint venture with In Person Productions, and they brought Ian Patrella (Randy) to the theater for a meet n’ greet & commentary.  It was a great time, despite a few little quirks in the evening.

The Hollywood itself is a cool little theater, the first time my wife & I had gone there, we saw Inglourious Basterds, and we sat in the balcony.  It was very cool to see that movie in a little local theater.  Although we didn’t, we could walk there.  Ha ha.  It’s a great thing to have in your neighborhood.

Last night, there was a decidedly different atmosphere.  Of course, Christmas decorations and attire were everywhere… it was quite festive.  We arrived and were ushered in, and moved on to the concession stand.  We decided on just a large Coke to share, and were greeted warmly & quickly, although the woman made sure to note that we had several scary movies coming up in December.  Ha ha.  Do I look scary, or like a horror fan?  Maybe it’s the facial hair.

We got inside & chose some seats on the floor, near the middle in the back.  There were quite a lot of people there already when we arrived, and many more flocked in behind us.

Before the movie, Mr. Bending form In Person Productions introduced a representative for local EMT’s, as they were benefiting from a Red Ryder B.B. Gun raffle, and then introduced Ian Patrella and a gave a little talk about how the evening was going to run.

Then, they trotted out Dormont’s mayor, Tom Lloyd, to present a key to the city to Mr. Patrella.  Mayor Lloyd is a bit of a hot-button issue ’round Dormont if you’ve been paying attention to the news.  I know Mr. Lloyd has been pushing for revitalization of small businesses in Dormont… or at least that’s what his bio says, but there’s also been a quite public pissing contest (for lack of a better term) between the Mayor & the Police Chief, or maybe even two at this point.  I know it has to do with GPS units in local police cars, who can use what door to go in & out of the municipal building, and who has the power to cancel parking and/or other traffic citations… and I think even who the fines should go to, if they’re local or state violations.  Also, apparently who has the biggest cojones.  My bet’s on Mr Lloyd’s, as they’re probably dragging on the floor at this point.  Pardon my vulgarity, but really… I’ve gotten way to many impeach the mayor post cards in the mail, and too many letters to the editor in the local quarterly newsletter to take either side seriously at this point.

Speaking of point… I’m leading into the fact that Mr. Lloyd presenting a key to the city to Mr. Patrella may have not been a great decision at this point in time.  The mayor was visibly physically in distress, and I know you’re not supposed to discriminate on age, but I found myself wondering aloud how he’s able to carry out official duties.

Also… upon presentation of the key to Mr. Patrella, he proceeded to tell him that he’s never seen the movie.  Yes, we’re talking about A Christmas Story.  Yes, Mayor Lloyd looks about 347 years old.  Yes, they run A Christmas Story for 24 hours every Christmas on TBS or TNT or whatever channel.  Yes, he actually told the actor from the movie that he’d never seen the movie.  It was all very odd.  Then, he very conspicuously ambled up the aisle after presenting the key… taking his 4-5 person entourage with him.  So, apparently he couldn’t spare a few hours to watch the movie now?  I found the whole ordeal quite disrespectful to Ian, In Person Productions, and the Hollywood Theater.  Perhaps he has political or social ties to the FOHT, but they ought to reconsider letting him embarrass the city in the future.

Ian Patrella (Randy from A Christmas Story) & Me

Ian Patrella & Me

Mr. Patrella was going to provide commentary during the film, but they apparently had mic or PA issues, and he wasn’t able to really shout over the film.  I hope they got the issues resolved for the rest of the showings this weekend.  I did really appreciate the Q&A at the beginning of the evening.  Ian is a great public speaker & Q&A guy, & seemed to be genuinely having a great time.  He’s currently giving tours at the house used for the outdoor scenes which is now an A Christmas Story themed museum.  He was very cool at the meet & greet after the movie, and took the time to pause with me for a photo and sign my DVD.  I hope to make the road-trip out there some time soon!  You can also win an all-inclusive package trip by reenacting a scene from the film at AChristmasStoryScene.com!

The other interesting part of the evening was a little troll that sat behind us during the film, mouthing off how incredibly bored he was not only at the pre-film ceremonies, but during the actual film viewing itself.  He continued to ramble & talk about totally unrelated things.  After a while, my wife had enough, turned around, and asked him to please be quiet.  He mumbled inaudibly as he was scolded by the woman he was with and giggled-at by the couple they were with.  Then the big shot said “I asked ‘what is she gonna make me?'”  Yes.  This was a grown man.  I was turning to look as he asked “Is he gonna make me?  I raised up slightly in my seat, as he slouched in his.  He didn’t say one more word for the entire duration of the film.  Apparently I do look scary.  We saw the little guy afterward, and he was just under 5 feet tall.  Apparently he had something that he though he needed to prove, then decided it wasn’t that important.  I’d love to know out of a theater full of people, why people like this seem to gravitate towards wherever I’m sitting.

All in all though, the idea & the execution of the evening was great as far as the Hollywood, In Person Productions, & Mr. Patrella went.  I’d like to catch National Lampoon’s Christmas Vacation there later in December.  I also cant wait to see who In Person brings around in the future.  I shot off an email when we got home to let the Hollywood & In Person Productions know what a great time we had, and Mr. Bendig from In Person wrote back very quickly, with another message to follow.  I look forward to some of the movies and personalities that they’re looking to bring to the Hollywood.  (Did somebody say… Monster Squad?)

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Crop-dusting for disgusting cell-phone roaches.

Posted on by Standard 7

This Facebook status seemed quite popular.  Thought I’d blog about it, and get some more input.  There are 2 points here that seem to universally annoy us…  People talking loudly (or at all) on cell phones in public places, and people that talk about disgusting things when you’re trying to eat.

So, I'm sitting at Chick-fil-A tonight, trying to enjoy some chicken nuggets and some chicken noodle soup... and some crazy Yinzer lady is about 4 booths away screaming into her cell phone, talking about infections, site-wounds, dialysis, and MRSA. Besides it just being rude to be on your phone there in a public place... Really? Everyone around is trying to eat. I wish I could pass gas on demand. I would have made several runs (pardon the pun) past her table.

So I'm sitting at Chick-fil-A...

The original text…

So, I’m sitting at Chick-fil-A tonight, trying to enjoy some chicken nuggets and some chicken noodle soup… and some crazy Yinzer lady is about 4 booths away screaming into her cell phone, talking about infections, site-wounds, dialysis, and MRSA.

Besides it just being rude to be on your phone there in a public place…

Really? Everyone around is trying to eat. I wish I could pass gas on demand. I would have made several runs (pardon the pun) past her table.

Pus oozing from an abscess caused by bacteria—...

Image via Wikipedia

Click the pic above to magnify the first wave of comments, and if you want check out this old post for reference: Excuse me, I’m eating.

So, what’s your take on disgusting topics during meals, public cell phone users, and the unholy intersection of the two?

Chick Fil A 8pc Nuggets

Image by j.reed via Flickr

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Ask Your Senator to Support the School Access to Emergency Epinephrine Act

Posted on by Standard 4

Got this email from FAAN, thought I’d share.  This is your call to action:

From: Food Allergy & Anaphylaxis Network (FAAN)
To: <me>
Sent: Thursday, November 17, 2011 3:40 PM
Subject: Ask Your Senator to Support the School Access to Emergency Epinephrine Act

The Food Allergy & Anaphylaxis Network (FAAN)

Legislative Update Header
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Dear Eric,The Food Allergy & Anaphylaxis Network (FAAN™) has been working with U.S. Senators Dick Durbin (D-IL) and Mark Kirk (R-IL) on federal legislation that would encourage states to adopt laws requiring schools to have on hand “stock” epinephrine auto-injectors – meaning epinephrine that is not prescribed specifically to a single student but can be used for any student and staff member in an anaphylactic emergency.

Today this bill (S. 1884), the School Access to Emergency Epinephrine Act, was introduced in the Senate.

Adkins, Maria, and Sen. Kirk 2Sen. Kirk with Brianna and Rhonda Adkins, and FAAN CEO Maria Acebal on Capitol Hill Tuesday, Nov. 15.

Earlier this week, FAAN CEO Maria L. Acebal, joined by Rhonda Adkins, wife of country music superstar and Celebrity Ambassador Who Cares Trace Adkins, and Adkins’s young daughter Brianna, visited lawmakers on Capitol Hill to urge them to support this lifesaving legislation.

Now we need your help to get your senators’ support! Please download our sample letter of support, personalize it, and send it to their senators.

You can look up your local senators at www.senate.gov.

In addition to protecting those whose epinephrine auto-injector isn’t immediately accessible during a reaction, this legislation will help save the lives of those who experience an anaphylactic reaction and don’t have a prescribed epinephrine auto-injector. Data shows that up to 25% of all epinephrine administrations that occur in the school setting involve students and adult staffers whose allergy was unknown at the time of the event.

Only a handful of states have laws related to stock epinephrine. S. 1884, however, will provide an incentive for states to enact their own laws allowing school personnel to keep and administer a non-student specific epinephrine auto-injector in case of an emergency. (The state laws would be similar to the ones enacted in Illinois and Georgia in 2011.)

Thank you for your help gathering support for S. 1884. We will keep you posted as FAAN continues to work to secure passage of this important legislation. Together, we can save the lives of those with potentially life-threatening food allergies.

Sincerely,
The Food Allergy & Anaphylaxis Network

 

FAAN (The Food Allergy & Anaphylaxis Network)
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11781 Lee Jackson Highway, Suite 160 | Fairfax, VA 22033-3309
(800) 929-4040 | faan
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Here’s that sample letter:

MODEL Letter of Support for the School Access to Emergency Epinephrine Act

Note:  Please paraphrase.  It is important that Senators do not receive duplicates of the same letter from different individuals. You can look up your local senators at www.senate.gov.

 

The Honorable (insert Senator’s name)

United States Senate

Washington, DC  20510

Dear Senator (insert name):

I am writing to ask you to co-sponsor S. 1884, the School Access to Emergency Epinephrine Act, introduced by Senators Dick Durbin and Mark Kirk. I am the parent of a child with severe food allergies.  (Personalize here by inserting a brief description of your child’s allergies.)

Children with food allergies are at risk for anaphylaxis, a serious allergic reaction that is rapid in onset and may cause death. To prevent death, anaphylaxis must be treated promptly with an injection of epinephrine. The Durbin-Kirk bill would encourage states to ensure that epinephrine is available in schools and that school personnel are trained to administer it in an emergency. Epinephrine is safe and easy to administer. Children are able to self-administer the medication, and any adult working in a school would be capable of learning how to administer epinephrine in a matter of minutes.

Nearly 6 million American children have potentially life-threatening food allergies. Schools need to be prepared to treat allergic reactions in the event a student’s personal epinephrine auto-injector isn’t available or the student is having a reaction for the first time.

The School Access to Emergency Epinephrine Act is not a controversial bill. It is endorsed by the Food Allergy & Anaphylaxis Network, the American Academy of Allergy, Asthma & Immunology, the American Academy of Pediatrics, and the National Association of School Nurses. On average it will cost a school just over $100 to have epinephrine available to prevent a fatality from anaphylaxis. This is a small price to pay to save the life of a child.

I hope you will co-sponsor the Durbin-Kirk bill and work to assure passage of this legislation. Thank you for considering my views.

Sincerely,

Now, get to work!

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Boston Market ups the pressure… (a.k.a. What now, Panera Bread?)

Posted on by Standard 9

Insanity.

http://twitter.com/#!/W_a_L_D/status/136910586947715072

That’s right.  Boston Market not only reached out via my contact form thanks to Facebook, but also had the cojones to do this…

Boston Market RT!

Boston Market RT!

I still haven’t received a reply to my email to Mr. Wakabayashi, but what now Panera Bread? What now?  Clearly, this will pan out to be a bigger rivalry than Neil Young vs. Skynrd, or East Coast Rap vs. West Coast Rap.  Maybe even bigger than me vs. the people that think I’m McDonald’s.  (At Least Mr. Wakabayashi used my contact form correctly!)

http://twitter.com/#!/W_a_L_D/status/137169033266077696

http://twitter.com/#!/bostonmarket/status/137212008138424321

If you have no idea what’s going on, or if you work for Panera Bread.  You can catch up here…

In other news, did you know that they both cater?  I wish someone would have told me.

Panera Bread (Scott Twp. Greentree Road) on UrbanspoonI actually stopped at the local Panera the other night because the wife was sick and wanted some of that cheese-broccoli soup.  I went in to get some to go, and got myself a half of a turkey sandwich and a cup of the chicken noodle.

The employee (a young girl, of course) at the counter was quite friendly, asked if I wanted lettuce tomato or onion on the sandwich, and even asked if I wanted mustard and/or mayo.  Clearly, someone went over new procedures.  Sadly, I asked for lettuce & tomato… and got neither, but I did get mustard and mayo.  I applaud the effort, and shame on me for not checking before I left the store.

I have to say, after my initial complaint, they have totally stepped it up service-wise.  I still call shenanigans on the new soup.  They ought to let sales do the talking… OFFER BOTH.  It’s certainly a popular item.  Let the consumers decide if they want a great-tasting soup… or the crappy flat-noodled healthy soup.  Clearly, as a leader in the Fast Casual industry, you can afford to test the proverbial waters?  I think more changes have been made, but it’s still not the old soup.  Shenanigans.

Also, I counted 3 signs within  a span of about 8 feet on the counter where you wait for your order advertising the catering… and the pop machine still does it too.  I think the receipt may have even said something about it.

I spend far too much time contemplating fast food & fast casual dining.  If only I could save time buy purchasing already prepared meals.  Does anyone out there do that?

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Epi Pen Bill! (The School Access to Emergency Epinephrine Act)

Posted on by Standard 6

I haven’t written about food allergies in a while.  I would think that Epi-Man would be pleased with this post.  Check out this article about legislation being brought forth to give easier access to epinephrine auto-injectors and their administration by school staff.

EpiPens are portable epinephrine-dispensing de...

Image via Wikipedia

Read all about the The School Access to Emergency Epinephrine Act at the FAAN website.

IMGP3289

Image by raindrift via Flickr

I’m not big on the gub’ment micro-managing… but how can I not get behind this?  I’d like to see something like this eventually passed for restaurants too.  Why not have one more step in keeping kids & adults safe?

Yes, the act is aimed at kids with food allergies… but us adults are out there too.  What if a teacher, administrator, janitor, nurse, or anyone else on site has a life-threatening food allergy?  This kind of thing could come in handy for all of us out there.

Keep watching the news, I hope this gets passed soon and without any political shenanigans.

Epi-men!

Epi-men!

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Stay Classy, Panera Bread.

Posted on by Standard 3

Sure, it’s probably nothing more than a public pissing contest and a case of “hey, look over here!”, but it sure is amusing:

Panera Bread

Just stand behind this sign, please.

There’s more to the story, but the headline is all that people will remember.  They say it happened in Mt. Lebanon, so not sure if it was the Galleria location, or the Greentree one (sometimes surrounding communities pretend to be Mt. Lebanon).

If you stick with the article to the end, it looks like the guy was stretching his time out on disability & got fired for it… then he pulled the “they made me hide the black guy” thing.  It sure as hell worked.  It may even be true.  Doesn’t matter though, because it’s now the main issue.

I do have to say, I’ve never seen a dude working the cash register at any Panera Bread.  I don’t think it has as much to do with race as age & gender.  The worst (best?) offender of this is Dairy Queen.  Not too many dudes work at dairy queen.  Then again, probably not many dudes put in an application at DQ.

You already know what I think of Panera Bread.

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How tweet it is to get snubbed by you.

Posted on by Standard 1

These guys are proving to be more fun than McDonald’s.  I present to you a Twitter play in 5 acts, as presented by Boston Market, Panera Bread, some innocent tweeter, and W(aL)D.

http://twitter.com/#!/W_a_L_D/status/132090788963287040

http://twitter.com/#!/panerabread/status/132099108910534659

http://twitter.com/#!/bostonmarket/status/131823222076354561

http://twitter.com/#!/W_a_L_D/status/132091440221265920

http://twitter.com/#!/bostonmarket/status/132142083619295232

Heh.  In other news…  Maybe McDonald’s in Atlanta is more fun:

https://twitter.com/#!/McDonaldsATL/status/132085874212085760

https://twitter.com/#!/W_a_L_D/status/132090024530419713

https://twitter.com/#!/McDonaldsATL/status/132171232266305536

https://twitter.com/#!/W_a_L_D/status/132176153325735936

advertising saturation

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Bob Evans Follow-Up Bob Evans Follow-Up Bob Evans Follow-Up

Posted on by Standard 3

Jelly! Jelly! Jelly!

Jelly! Jelly! Jelly!

You read about the Bob Evans fallout and follow-up, right?  In the interest of fully full disclosure, we went back, got a free meal, and had a nice normal dining out experience.  It went well.  LeAnn from Bob Evans wrote to check on me, and I thought I’d share the dialogue.

From: “Purdy, Leann D”
To: [Me]
Sent: Tuesday, October 25, 2011
Subject: RE: Bob Evans – Reference # 720520 / Blog post about Bob Evans

Hi Eric!

 I wanted to follow up with you to see if you had been back, if not I understand.  I do hope that you do at least use your gift certificates to get some of our amazing Wildfire BBQ sauce!

I know you had concerns with what action was taken after your call/email, I can assure you that all of your feedback is used for training purposes, we did forward your comments to the area coach and general manager so that we can ensure that we are providing excellent service.

Have a great day!

Jelly Jelly Jelly!

bef.gif

LeAnn Purdy
Representative, Guest and Consumer Relations
Supporting Bob Evans Restaurants, Bob Evans Food Products & Mimi’s Café Restaurants
3776 South High Street
Columbus, OH 43207
Bob Evans Guest and Consumer Relations: (800) 939-2338
Mimi’s Café Guest Relations: (866) 616-6464
Fax: (614) 492-4971
Bobevans.com

And, my response:

From: [-mE.]
To: “Purdy, Leann D” ; Riggs A.
Cc: [The Wife]
Sent: Wednesday, October 26, 2011
Subject: Re: Bob Evans – Reference # 720520 / Blog post about Bob Evans

Hello LeAnn,

Thank you very much for the follow up!  We actually did get the opportunity to take advantage of a free meal last Thursday night, at the same Bridgeville location.  It was a wonderful experience.  It wasn’t too busy when we arrived… and we seemed to get there right at a shift change, but the service was smooth nonetheless, and we only had to ask once for jelly!

Asking once for jelly & receiving it struck me as a possible bad omen.  Upon arrival, the first thing we heard as we were seated was the waitress at the table next to us (oddly not our waitress) telling her customers that something had been comped or removed from their bill… and the customer was spouting off about something unintelligible.

We had an excellent waitress then waiter, there was no shouting from the kitchen, the food was prepared well.  Some of the carrots with my turkey dinner were dry/cracked, but you’ll get that anywhere.  I didn’t see a manager on duty or patrolling the dining room, but things were running quite smoothly without their presence.

If you talk to the area coach/general manager/managers/team there again, please pass on our thanks for another great meal that was back to what we would call a normal Bob Evans experience.  I didn’t present my BE gift money until the end of the meal, but it didn’t produce any speed bumps and we still have one left!

Thank you for the gift, and both you & Nate for your time, and sincere follow-up!  (Follow-ups?  Follows-up?)

“Jelly! Jelly! Jelly!” may be a good ad campaign.  “Pizza! Pizza!” worked for Little Caesar’s.

Thanks again,
-Eric

Bob Evans Restaurant on Urbanspoon

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☠ Good Halloween Movies?

Posted on by Standard 6

The Monster Squad

Monster Squad

I have a bunch of stuff I wanna blog about, but I need the time to sit down & do it.  [I have some goofy World (and Lunar) Domination ones coming up, some half started… that seems to be what grabs more readers/comments.]

You’ll help write this blog post for me.  If you’re seeing the link on Facebook, Twitter or Google+ … please reply in the comments section here at the blog, not in the comments stream at Facebook or Google+, & not an @ through Twitter.  If you’re logged in on Facebook or Twitter you can comment down below using either account!

This one is relevant & easy to knock out because of the time of year.  I was trolling through Netflix on the Wii the other night, trying to find a good Halloween-ish movie to watch.

Cover of "Shaun of the Dead"

Shaun of the Dead

My wife is scared easily, and wasn’t in the mood for House of 1000 Corpses-like gore or Alien–like “Ah!” jumps.  (I still can’t get her to watch Silence of the Lambs.)  I was thinking The Crow, maybe Monster Squad or Shaun of the Dead.

I thought of a bunch that weren’t available for streaming, like Wolf and Teen Wolf or even Beetlejuice.  I found myself unable to think of campy other spooky fun.

Help me build a go-to list of all of us who are too old to remember good scary/funny/creepy movies like Ghostbusters, Batman, Zombieland, Fido, Edward Scissorhands, etc.

Roku XDS

Roku

While we’re on it, does a streaming service other than Netflix offer these movies, or am I going to have to start trolling the cheap DVD/Bluray bin at Walmart?  Maybe I just need to get a device like Roku that streams Amazon movies.

What movies make you want to mentally escape in front of the blue glow of your TV under a warm blanket on a cool October day?

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The Car Sales Handbook

Posted on by Standard Reply

USED CAR SALESMAN KITTY

Looks like a good deal...

From recent experiences, I believe that I’ve come up with the set of rules by which all car sales people are directed to operate.

It may seem simple, but I believe it’s a highly complicated dance designed to wear you down mentally.  I’m sure this isn’t their handbook word for ludicrous word, but I’m also sure that it’s pretty close.  If you can get your hands on a copy, let me know.  I’d like to see it.

  1. When someone emails you, uses your website, or uses a 3rd party website like Yahoo! Autos, don’t reply.  Call them.
  2. Call repeatedly thereafter.
  3. Send out form-letterish very spam-like emails.  Repeatedly.  Don’t reply to any replies.  Call.
  4. Call again.  Leave a message every other time.
  5. If you must send an email reply, include your office number, extension, and cell phone number… and ask the potential customer to call you.  Perhaps express that you’ve been trying to call.
  6. Don’t answer any questions about price or inventory via email or over the phone.  Get the customer to the dealer.
  7. If they ask about used cars, show them new cars.  If they ask about new cars, show them used cars.
  8. When the customer discusses comfortable monthly payments, always shoot $50-$75 higher than that number.
  9. After they express disinterest, call them again.
  10. Send emails with customer satisfaction survey links that lead to broken pages.
  11. Call again.  Leave a message.  Be sure to say “buddy” or “friend”.
  12. Call, once more.  Don’t leave a message.
  13. Call again, ask why potential customer didn’t like car/deal.
  14. Send a plethora of from emails from the dealer, manager, and sales person asking customer to call the dealer to discuss auto purchase options.
  15. Call & leave a message stating that you reached out via email, ask them to call you back.
  16. Wait 2 months, call again.  Leave message asking for a call back.
  17. Have you tried calling the customer?
Antique telephones

Tele-what?

I’m starting to wonder if perhaps payment is no longer based on commission, but on time spent on the phone.  Holy cow.  The barrage is instant and never-ending if you use a site that spits out emails to several dealers at once.  It creates absolute telephone chaos.  It’s 2011.  Can we conduct business/ask questions via email… especially if I take the time to note “via email” as my contact preference?

If you know me, you know I’m not a big fan of telephone conversations.  I like email.  Texting is OK.  I’ve had friends who have been my friends for many years, and our total phone-talk time probably amounts to a few hours.  Even if you don’t know me… it would be safe to assume that if I was using the internet to research/reach out to you, I might be more comfortable with an email.  (Otherwise, I would have called you… or just stopped by.)

Do you feel that I’ve missed any auto sales rules?  Please, add to the list in the comments section!

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