Category Archives: Consumer Advocacy

EAT MOR CHIKIN? My pleasure.

Posted on by Standard 5

I hate to sound like a commercial, and I know I’ve gone on & on about this before; but Chick-fil-A is consistently the best fast food chain around, without fail. I signed up for the Chick-fil-A of South Hills mailing list a while ago, and I’m always getting coupons and emails about specials and post-cards in the mail. One great recent one was that if you went in on Tax Day (April 15th for those anarchists out there) & saved your receipt, you could get the same meal for free on any day in May just by handing over the receipt! How cool is that?

The most recent cool promotion is that I got an invite in my email to request an invitation to try their new spicy chicken sandwich before it’s widely available next week. (The invites seemed to pop up all over Twitter & Facebook too, so they were readily available if you knew where to look!) I made the reservation, and printed an invitation with a custom barcode. I signed the wife up, so we could both enjoy a new sandwich.

Tonight we went & redeemed the coupons in the midst of some other errands, and the sandwiches were excellent… but the service (as always) was top notch. It was busy, but we were in & out of line quite quickly. We were greeted with a smile by the young girl at the cash register even though it was obviously a crazy work night. We even received beaded necklaces with a hot chili pepper charm to go along with our sandwiches. Of course, it’s always “my pleasure” instead of “you’re welcome” when you thank them for anything. Our food was out in a reasonably quick time, and seconds after we seated ourselves another young man in the dining area politely asked if we had everything that we needed.

About halfway through our meal, another young man came out with an envelope, on it was handwritten “Eric and Bethany Carroll”, and inside was this…

Thank you for coming to the Spicy Premiere Week!

Chick-fil-A | Thank you for coming to the Spicy Premiere Week!

Spicy Premiere Week - Free Milkshake

Free Hand Spun Milkshake

…yeah, it looks like the employees on duty tonight actually signed the postcard/coupon thing!

Apparently, it’s working because I’m blogging about it, and spreading the word, and I’ll be talking about it, and I’ll be crazy by working it in when anything remotely related comes up in conversation.

Before I was halfway to the garbage can on our way out this evening, the young man from the dining room took my tray & dumped it, this is usually a regular occurrence here too… just imagine it happening at McDonald’s, Wendy’s, Burger King, KFC, or Taco Bell. You can’t, can you?

These guys know how to get me to keep coming back, and how to get me to talk about them. Genius, I tell you. So if you’re into Spicy Chicken, try the new sandwich out. If not, check out Chick-fil-A anyway, for the best fast food experience you’ve had in a long time.

So I’m not completely biased… Chick-fil-A, if you’re listening, add baked potatoes to the menu! That’s the one thing you’re missing. I know I had one at a CFA in Florida… we want them in PA too!

Subway bows to cheese tessellation pressure!

Posted on by Standard 6

Looks like the infamous Left-Handed Toons comic about cheese placement on Subway sandwiches has finally paid off.  No longer will you have to suffer soul-crushing disappointment at the hands of so-called “sandwich artists”!  Well, at least in Australia.

I saw a tweet from Digg that captured my attention this morning, which lead to a link that I couldn’t follow… so I had to Google “Subway Finally Agrees to Tessellate Cheese” and it paid off.

This came from Gawker:

Gawker | Subway Finally Agrees to Tessellate Cheese

This came from The Consumerist:

The Consumerist | Subway to Start Tessellating Cheese

This is the word from Left Handed Toons:

Left-Handed Toons Blog | Cheesy Victory

(Click each photo to check out the source articles…)

Hopefully this wave of geometrical correctness makes its way to the shores of the states soon, and maybe they’ll figure out a way to not use one knife for every sandwich and even a way to stop flinging little creamy bits of death all over the place!  I may have to start bugging my old contacts there once again.

Food Allergies and the Food Network…

Posted on by Standard 2

So, during Food Allergy Awareness Week, I urged others with allergies that we may want to take the focus off of the government and move it on to other titans in the food industry.  While I said it ought to be next year’s plan, I started early.  I submitted a note via contact form at the Food Network site, and this is the reply I received (my original message following);

From: Scripps Networks Customer Service <IS6061_22115@is.instantservice.com>
To: ____@_____________.___
Sent: Thu, May 20, 2010 2:57:14 PM
Subject: RE: Food Network Specials (#6563-175954277-3355)

Thank you for your email.

We appreciate the time you took to contact us and will be glad to forward your comments and suggestions to the Programming Department for review.

Scripps Networks
Customer Service

Show: Food Network Specials
Cable Company:
Last Viewed:
Type: question

Comment:
Hello Foodie Friends,

I write to you today to express my disappointment in that fact that I haven’t seen a prominent (or any) acknowledgment of this week as Food Allergy Awareness Week, either on your website or on the network itself.

According to the Food Allergy & Anaphylaxis Network:

• More than 12 million Americans have food allergies. That’s one in 25, or 4% of the population.

• The annual number of emergency room visits due to food-induced anaphylaxis in the U.S. ranges from 50,000 to 125,000, depending on the source.

• Eight foods account for 90% of all food-allergic reactions in the U.S.: milk, eggs, peanuts, tree nuts (e.g., walnuts, almonds, cashews, pistachios, pecans), wheat, soy, fish, and shellfish.

• Even trace amounts of a food allergen can cause a reaction.

These are just a few of many other interesting and informative statistics.  As a (or THE) leader in food related information and entertainment, I feel that you ought to consider yourselves somewhat responsible for informing chefs and cooks everywhere of the dangers of cross-contamination.

I love watching many of your programs, and would love to see one geared toward allergy-friendly meals, procedures, and adaptations.  Even a one-off special with several food chefs or someone intelligent/informative with impeccable cleanliness in the kitchen like Alton Brown would be awesome… but even an online article or PSA would be a great start.

Like Spider-Man’s uncle Ben said, “With great power comes great responsibility”.  You, my friends, are the great food power.

Many state governments have declared this week Food Allergy Awareness Week.  With your help, we could sway the rest of the states and perhaps the Federal Government next year!

Here are some resources for your convenience:

► Food Allergy & Anaphylaxis Network: http://www.foodallergy.org/
► Food Allergy Initiative: http://www.faiusa.org

Thank you for your time & attention, I hope to hear from you soon, and look forward to your thoughts on the issue at hand!

-Eric

____@_____________.___

Odd.  Who are the Scripps Networks Customer Service?  Is this automated.  It took over a week to get a reply, and this was it.  I’m highly disappointed.  I’m going to have to try an email onslaught, & perhaps some snail mail.

Remove your dip from the refrigerator

Posted on by Standard 4

A while ago, in a fit of goofiness, I noticed that a can of Frito-Lay cheese dip that we had said “REFRIGERATE IMMEDIATELY AFTER OPENING” on several places on the outside of the can.  So, of course I emailed them via webform stating something to the effect of heeding the warnings as accurately as possible, but now I was stuck with a can of Frito-Lay cheese in the refrigerator, and I wasn’t quite sure how to get out any dip if the can had to stay in the ‘fridge.

Sadly, I didn’t think to email myself a copy like I usually do, and their reply didn’t include my original message.

Apparently, they get this question a lot, this seems well-practiced…

from noreply@fritolay.com
to world.and.lunar.domination@gmail.com
date Mon, May 17, 2010 at 12:00 PM
subject Here’s our response to your e-mail – RE: Fritos dips, Reference #011027198A

Here’s our response to your e-mail – RE: Fritos dips, Reference #011027198A

Hi Eric,

Thank you for writing to us.

Eric, you can remove your dip from the refrigerator, take out the amount you would like to eat and refrigerate the rest.  If this is unclear, please call us at 1-800-352-4477.

We consider you a valued consumer and hope you will continue to enjoy snacks from Frito-Lay.

Best regards,

Linda
Frito-Lay Consumer Affairs
011027198A

Heh.  Oh well, I’ll have to push some more buttons with them next time.  Question for the next list; Why do they add a reference number to their emails if they come from “noreply@fritolay.com” which to me signifies an end to the conversation?

Food Allergy Awareness Week

Posted on by Standard 3

If you follow me on Facebook or Twitter, you’re most likely already annoyed by my Food Allergy Awareness Week related updates, links, and tweets.  I would apologize, but I’m not sorry.  I rant occasionally about my deathfish troubles without the need of a week dedicated to it, and I generally get at least a good dialog going.  I thank you know for your patience and interest.  This week is set aside for just such ranting and lunacy, and as one of the afflicted, I feel it’s my duty to be vocal all week.

Again… I realize that food allergy cures and research aren’t top priority to everyone, and that there are many many other diseases and health issues that also deserve research and attention… a lot of them much higher on the “urgency” scale.  But, I refer you to the aforementioned duty to be vocal this week.

There are many food allergy stories out there this week if you’re looking for them.  You’ve heard my rant, now I invite you to hear the stories of others.

These sites have many many excellent resources for information, education, activism, & general awareness:

I encourage you to take the time and explore the sites if you’d like to know what it’s like to deal with an allergy yourself, or have a child with a severe allergy.  (You can also hit up my Allergies category.)

For my fellow Food Allergy Afflicted Friends…

While I get behind these campaigns to wrote to your local, state, & national politicians…  I just get a feeling that this needs to come form somewhere else.  Maybe it’s a political ideaology thing… I don’t want toe government to take care of me.  Perhaps I don’t want the government to force people to take care of me.  I feel that if that’s the case, it will be a bare minimum.  We need to get the food and health industries behind this movement.  Companies have to want to be allergy and cross-contamination friendly because it gives them an edge on the competition.

Instead of writing to a politician and getting a nifty gold-sealed proclamation… I’d rather see a special on the Food Network, a cooking publication that’s not allergy related already to pick up on it and do a special issue. I’d like to see Pizza Hut finally tell me where and how their sauce may come into contact with shellfish. I’d rather know why Subway uses one knife to cut all of their sandwiches.  I’d love to know why restaurants with multiple deep fryers don’t assign one for shellfish and one for other foods.

I’d like to see labels have to declare more than just the big 8 allergens, but to clearly define all ingredients. Even mollusks, which I’m allergic to (and which fall under the “shellfish” category) don’t have to be listed prominently under current FALCPA regulations.  There are many other things that people are allergic to… corn, peppers, chocolate, … it’s imperative that everything gets labeled!

We also need to stick together.  To me, it seems like the bulk of allergy literature relates to wheat/gluten and peanuts, and these are the ones people are most aware of.  You can somewhat easily get peanut butter substitutes, and on the other side of the ‘Burgh there’s even a gluten-free bakery.  I’ve never seen a place advertise “Shellfish Free!”  It makes me a little jealous.  (I always joke with the wife that if I ever win the lottery, I’m opening a restaurant called “F___ Shellfish”.)

I’d like to remind all of us in the top 8 that there are not only eight categories of us, but many many others without a name or a voice out there.

Let’s go after the Food Industry next ear, and not the government.

PA Gov. Ed Rendell mailed me a proclamation!

Posted on by Standard 11

Food Allergy Awareness WeekI got an exciting piece of mail from the Office of the Governor of the Commonwealth of Pennsylvania today.  It looks to actually be signed in felt-tip pen by Ed Rendell himself, or at least stamped on by one of his staff.  It’s got a nifty raised gold seal, and came in an official looking (& taxpayer money wasting) blue folder.

It’s a proclamation declaring the week of May 9th-15th, 2010 as Food Allergy Awareness Week in Pennsylvania.  I believe they’ve declared it in years past, not sure why they need to re-do it every year… but I’m guessing this was sparked by an email I sent recently thanks to FAAN.  Their theme this year is to “Respect Every Bite”.

Check out some photos:

PA FAAW Proclamation - Folder PA FAAW Proclamation - Inside

Here’s a scan of the proclamation itself…

PA Governor Food Allergy Awareness Week 2010 Proclamation

And, here’s the text:

Commonwealth of Pennsylvania

Governor’s Office

PROCLAMATION

FOOD ALLERGY AWARENESS WEEK

May 9-15, 2010

WHEREAS, Twelve million Americans have food allergies; 3 million are children under the age of 18; and

WHEREAS, research shows that the prevalence of food allergy is increasing among children; and

WHEREAS, eight foods cause 90 percent of all food allergy reactions in the U.S.: shellfish, fish, milk, eggs, tree nuts, peanuts, soy, and wheat. Symptoms of a food allergic reaction can include hives, vomiting, diarrhea, respiratory distress, and swelling of the throat; and

WHEREAS, food allergy reactions cause 50,000 to 125,000 visits to the emergency room each year in the U.S., depending on the source. Reactions typically occur when an individual unknowingly eats a food containing an ingredient to which they are allergic; and

WHEREAS, there is no cure for food allergy, and scientists do not understand why. Strict avoidance of the offending food is the only way to prevent an allergic reaction; and

WHEREAS, anaphylaxis is a serious allergic reaction that is rapid in onset and may cause death; and

WHEREAS, the Food Allergy & Anaphylaxis Network (FAAN) is a national nonprofit organization dedicated to raising awareness about food allergy and anaphylaxis.

THEREFORE, I, Edward G. Rendell, Governor of the Commonwealth of Pennsylvania, do hereby proclaim May 9-15, 2010 as FOOD ALLERGY AWARENESS WEEK in Pennsylvania.

GIVEN under my hand and the Seal of the Governor, at the City of Harrisburg, on this seventh day of May in the year of our Lord two thousand and ten, and of the Commonwealth the two hundred and thirty-fourth.

EDWARD G. RENDELL
Governor

I just thought it may excite some other allergy afflicted and/or aware people out there, and wanted to share the good news!  I know it’s not much, but the proclamation is a small step in the larger awareness of the issue on the whole… and a recognition by the government may lead to further legislation.

Oddly, I think the best part of it is that I got something from the highest state office with a gold seal on it that also contains the word “diarrhea”.  If that’s not a win, then I don’t know what is.

News Alert From Free My Beer

Posted on by Standard Reply

Got this from the Free My Beer / Sheetz people today.  If you support freeing up beer sales in PA, this is how to get involved!

-E.

—– Forwarded Message —-
From: Free My Beer <freemybeer@sheetz.com>
To:
Subject: News Alert From Free My Beer

Free My Beer
News Alert from Free My Beer

The Bill Has Been Introduced!
You are receiving this urgent update because you are one of more than 125,000 people who signed a petition to make the purchase of beer in Pennsylvania more convenient.

Senator John Rafferty has officially filed legislation to revamp the state’s out-dated beer sales laws. SB 1300 will allow sales of beer in convenience and grocery stores.

In addition, the proposal would allow distributors to sell six packs and maintain the current number of existing licenses. SB 1300 also will help reduce the number of underage beer sales by requiring steps such as the use of an Electronic Age Verification device by all retailers.

You can read the proposed legislation by clicking here.

How You Can Help Now!

Here’s where we need your help:

  1. Contact your representatives and ask them to support Senator Rafferty’s bill, SB 1300. Click here to get started.
  2. Visit SixPackToGo.org for regular news and updates. This site is sponsored by convenience and grocery stores leading the changes in the law. You can sign up for periodic updates and take action.
  3. If you are not a registered voter, become one. Click here to find out how.

Ideas, reaction, comments? Let us know by clicking here.
© 2010 Sheetz. All Rights Reserved.
Sheetz
Unsubscribe

Confused about Pizza Hut & Taco Bell?

Posted on by Standard 4

The last post was going to have some explanation, but my dumb ass hit the “Publish” button instead of the “Save Draft” button.  Perhaps because the Publish button is blue and shiny, or perhaps because I have a problem actually reading the screen.

Some of you may have seen my blogs posts, and think I’m a little “off”.  Well, you’re right.  But, I do post these things with an odd sense of humor.  Sometimes I write serious complaint letters, sometimes I write ridiculous letters just to be ridiculous.  More often than not, the lines get blurred.  My guess is that you either get it, or you don’t.  If I have to remind you that I really don’t expect every restaurant out there to cater to my special dietary needs, it ceases being funny.  (If it ever was in the first place.)

If you’re not quite sure, or new to my insanity, I’m going to try to recap the latest ongoing saga involving Pizza Hut and Taco Bell.  I hope to intertwine this with some other chaos soon.

So, that brings us to our “what’s happening now is happening now” moment.

Five. Five dollar. Five dollar… foot up your ass.

Pizza Hut Customer Satisfaction.

Posted on by Standard 4

…Or not.

This recently dropped into my inbox:

from    Williams, Corey <Corey.Williams@yum.com>
to    <world.and.lunar.domination@gmail.com>
date    Tue, Apr 13, 2010 at 11:40 AM
mailed-by    yum.com

Good morning Mr. Aixelsyd-
I was hoping to have heard from you regarding a telephone number by which I can contact you to discuss your concerns. I see that you have sent your questions to other individuals within our organization as well. I assure you that I am the appropriate person to respond to your concerns and hope to have the opportunity to speak with you soon regarding this topic.
The Allergies & Sensitivities Guide, available through the Pizza Hut web site, indicates products where an ingredient or product contains one of the 8 major allergens.  We maintain strict sanitation guidelines with our suppliers to ensure that this equipment goes through the appropriate cleaning prior to being used to prepare our ingredients.  Nevertheless, out of an abundance of caution, Pizza Hut takes the additional step to inform our customers about ingredients or products that are produced at a manufacturing facility on equipment that may also be used to produce other products or ingredients (for other restaurants and food companies) that contain the allergen.
I hope this sufficiently answers your questions. If you have additional questions concerning this topic please contact me, via telephone, to discuss.
Sincerely,
Corey Williams
Customer Satisfaction
Pizza Hut
972.338.7917
Corey.Williams@yum.com

Well, it seems like I’ve ruffled a feather or two.  Not sure how much more clear I can be regarding not wanting to speak via telephone.  I’m not a phone person, I never have been… and most important of all, I wouldn’t be able to share my correspondence here.

I’m sure this is spurred by my new friend, Rob Poetsch, at Taco Bell.  What does this have to do with Taco Bell?  Yum! Brands.

Taco Bell has purchased my gratitude!

Posted on by Standard 10

I got a letter in the mail today from Taco Bell.  You may be familiar with my emails to them concerning the death-filled tacos that they were recently peddling.  This is perhaps the best reply I’ve ever received to any of my either serious or goofy letters to any company.

I’ll dispense with the usual long-winded introduction and get right to it…

Letter form Taco Bell about Shrimp Tacos and Taco Bell Bucks!

You can see that along with the letter, I received five $5 Taco Bell Bucks certificates. That’s $25 in death-free Taco Bell food. That’s got to be the coolest thing I’ve ever received besides my T-shirt from Turner’s.  I’m not sure if they’re buying me off, rewarding me, if they make so much profit per item that it really doesn’t matter if they give this much away for free, or what.  This almost makes me want to write back to Pillsbury/Totino’s and make them feel ashamed for sending me three 35¢ coupons.  In fact, I may add that to the list.

The best, and I mean absolute best thing about this letter is that they’re forwarding my request to Pizza Hut.  Wow.  I trust you’ve seen my unanswered letters?  I can’t even express how hilarious and ridiculous and absolutely gratifying that is.