Tag Archives: community

Update | Maze Marauder Mitigated

Posted on by Standard 1

So, a while back… did you read about the weasel who grabbed a bunch of mazes online and put them into a self-published print-on-demand book to be sold all over the damn internet?

I guess I never did update, lots of the listings are down or read as “Temporarily Unavailable.” I would like them to read as “⚠ 404 Page Not Found.“

I did get two short emails from the offender. Thank you to Jakob Mewes for reaching out! I never did hear back from Jakob after reaching out for further details. Did you Google AiXeLsyD and/or Gasoline Dion and find me here? I’d love to know!

I did get two emails from Mr. Heppke.

From: Kurt Heppke <mail@kurtheppke.com>
Date: Mon, Jun 30, 2025 at 8:22 AM
Subject: Re: Unauthorized Use of My Artwork in Your Book – DMCA & Cease-and-Desist
To: Eric Carroll <red@acted.yo>


Dear Mr. Carrol,

I'm sorry for using your trademarked images and I really want to apologize for that. I took the images from Pinterest and did not check the license. I made a mistake. 
I have requested today that the book be stopped selling immediately and will send you confirmation as soon as I have it.
I hereby give you written confirmation that I will no longer use your work.
I also confirm the immediate cessation of any further use or reproduction of your work in any form.

I am truly sorry for the trouble I have caused you.

I would like to make one more point about your WordPress post " Stolen Mazes! (Someone took my art.)". It gives the impression that I have flooded half the world with my books. No. I've sold the book 8 times in the last 3 years. So I think the damage is limited.
That's not an excuse! 

Anyway, thank you for your patience and kindness and I will definitely change my behavior when it comes to checking licenses.

Best regards

Kurt Heppke

---
Kurt Heppke
Tel: +## ### ########
Mail: mail@kurtheppke.com
Homepage: www.kurtheppke.com

And, then this, referencing the photo below:

From: Kurt Heppke <mail@kurtheppke.com>
Date: Tue, Jul 1, 2025 at 11:01 AM
Subject: Re: Unauthorized Use of My Artwork in Your Book – DMCA & Cease-and-Desist
To: Eric Carroll <red@cted.yo>


Dear Mr. Carroll,



I have withdrawn my book "Labyrinthe" from sale and would like to inform you of this, as promised:

Labyrinthe
Leichte Schwere und ganz ganz Schwere

ISBN-13: 9783756233120
Verlag: Books on Demand
Erscheinungsdatum: 30.06.2022




the German sentence:

"Wir haben Ihr Buch wunschgemäss für Bestellungen aus dem Buchhandel gesperrt. Auch die Listung für den internationalen Vertrieb und der E-Book-Vertrieb wurden damit automatisch ausgesetzt."

means:

"We have blocked your book from bookstore orders as requested. The listing for international distribution and e-book distribution have also been automatically suspended."


I would like to apologize once again and thank you for your patience and kindness.

Best regards

---
Kurt Heppke
Tel: +## ### ########
Mail: mail@kurtheppke.com
Homepage: www.kurtheppke.com

And this was in there:

the German sentence: "Wir haben Ihr Buch wunschgemäss für Bestellungen aus dem Buchhandel gesperrt. Auch die Listung für den internationalen Vertrieb und der E-Book-Vertrieb wurden damit automatisch ausgesetzt." means: "We have blocked your book from bookstore orders as requested. The listing for international distribution and e-book distribution have also been automatically suspended."

✍️

I did not reply, as I am still salty about it. A little theft is still theft. I know Joe Wos sent something over to the effect of a Cease & Desist or DMCA, and Brian Hilbert commented on my last post. I never did get a comment from Sean C. Jackson. Not sure how many other maze artists were robbed. I never did track any others down.

Please, don’t steal others’ art & sell it. I have a lot here for free, like the ones that showed up in this book of plundered pathways.

<shameless plug> You can support your favorite punk rock letter-writing goofball maze artist by buying a copy of So I Finally Made a Maze Book or You Can See Yourself Out, or getting some cool swag from my TeePublic or RedBubble stores. </shameless plug> 

I did just upload some Halloween mazes, and TeePublic is having a sale. You can always get my books & merch up top. I sell tens of copies worldwide myself, I don’t need any help from art thieves.

I’m sadly still morbidly curious to get my hands on a copy of this outrage. Share your stories of art theft in the comments, or comment here if your stuff was also uncredited in this book!

Stolen Mazes! (Someone took my art.) 🤬

Posted on by Standard 7

So, I recently got an interesting message via my contact form:

Hello, I bought a book in germany and in that book a "Kurt Heppke" from "Norderstedt : Books on Demand" is using your artwork. Did you ever give permission to that? I can send you more information if needed. Greetings from Germany, Hamburg

I did write back, but have yet to receive a reply. I would like to thank you Jakob, for reaching out! Not sure how you found me, but then again maybe I am sure as the one stolen maze is kind of highly specific in subject matter, but we’ll get to that.

I did do some light Googling though, like a modern-day super lazy Sherlock Holmes (or at least Dick Tracy). The ever-so-helpful auto AI summary was actually kind of enlightening…

An AI summary via Google about some weenis that stole a bunch of mazes to create print-on-demand books.

Yeah. That one past stuck out.

“He finds inspiration for his books by browsing graphic portals and libraries.”

I take that to mean “Bruh finds shit on Pinterest or Google image search and steals it to put into his books.”

Cover of Labyrinthe: Leichte Schwere und ganz ganz Schwere by Kurt Heppke, stealer of images.

I did find a book creatively titled Labyrinthe: Leichte Schwere und ganz ganz Schwere, which according to Google Translate says Labyrinths: Light, heavy, and very, very heavy. It luckily had a link that looked like a preview link, and I was able to see inside part of the book.

Mr. Heppke has a website, and apparently several books. I know that print-on-demand can be looked down upon by “real” publishers, and these are considered “low content” books, but theft is theft.

I have been drawing mazes since I was a kid, maybe 4th grade or so? I have put a bunch up on the internet (especially at this blog among other older sites) for free over the years. I don’t need this dude or anybody stealing my stuff, taking credit for it, or making money off of it. Oh yeah, taking credit? Dude has stones. That sure looks like a © 2022 to me by his name in a book full of mazes that he didn’t draw.

Two of my mazes appear to have been pilfered:

Bruh took a bunch of mazes, but these are mine,

The original posts can be found here:

Help AiXeLsyD get to the AmericanMusic Café!
✍ Today’s Maze ✍

I know I have pinned them in the past, so they may be floating around there too. There are probably about 100 people on the planet who have heard, saw, heard about, or remember my old punk band, AiXeLsyD. Why take that maze? Our logo is right there beside a terrible drawing of my 1986 Buick SkyHawk. Weird. Also, it name drops Sheetz & Wendy’s as places to not stop (as well as a nudie bar). They may have a harder copyright infringement case than me? 🤣 I’m sure the maze is much older than 2012. The quality of the scan & the coloring is BAD.

The AiXeL-Mobile (1986 Buick SkyHawk)

I have thought about collecting all my old stuff for a book… but the thought of checking to see if they’re passable & providing solutions is overwhelming, and now that I put out You Can See Yourself Out, I feel like I have a level of quality that I need to maintain. Drawing the mazes & posting them has always kind of been a creative outlet & stress relief for me. I think I’d need to re-scan the pile of stuff that I have, and the stuff that I just posted to social media with phone pictures if I were to do it right… and include solitions.

I’m not doing art to get rich, or even make a living… but if I can fund keeping this blog AiXeLsyD13.com, and buy some art supplies, that would be awesome. I have made tens of dollars off of my books and merch. That’s not a complaint by any means, but some dude across the globe shouldn’t be making money off of my art. (As an aside, check this shit out! Art theft is rampant, and following @kilkennycat_art on Threads has opened my eyes to it.)

Which brings me to the other mazes here. I’m sure just by looking at the style, there’s a few mazes by renowned cartoonist, maze artist, & educational television host Joe Wos. I think there’s at least one by Sean C. Jackson. The cover appears to be by Brian Hilbert (Check out his Pittsburgh maze!).

Maze artists: Is your maze art here?

An index of stolen mazes assembled & being sold by Kurt Heppke.

I have tried to lift up other maze artists here. It’s a weird little niche. We gotta look out for each other, in my opinion. I did post about this issue on r/mazes, too.

I’m unsure of my next step. Is reaching out directly to Norderstedt Books on Demand and/or Kurt Heppke directly via email with some sort of cease and desist the way to go? Is that at all official? Is Google Translate even gonna get it right?

I don’t have any written verbiage here about my mazes being copyrighted, but I do have dated posts, and I think copyright is implied with any created works… no? I have no idea how any of it works really within the US, let alone internationally & specifically in Germany.

It also looks like this damn thing is available on more than a few sites:

…and so many more.

At any rate, I implore you to by mazes (or any art) from the artist through their official channels… or enjoy the many free mazes that are put out there by all of us.

So, Cease-and-Desist email or letter? DMCA Takedown? Both? Lawyer up? I’m assuming there is not much to financially recover with print-on-demand sales. I just don’t want anyone making money off of my art other than myself.

<shameless plug> Speaking of that, you can support your favorite punk rock letter-writing goofball maze artist by buying a copy of So I Finally Made a Maze Book or You Can See Yourself Out, or getting some cool swag from my TeePublic or RedBubble stores. </shameless plug> If you’re not inclined to make a purchase, that’s cool too. Maybe share the links, or just enjoy all the free mazes here, & check out all the other maze artists?

I look forward to your thoughts & advice in the comments!

The Birdfy Feeder Ebony | Yeah, I got another one.

Posted on by Standard Reply

So, I have been testing the Birdfy Feeder Cyan & Birdfy Nest Cyan (both Walmart exclusive) for a while, and the Cyan feeder’s built-in solar panel recently popped out of the roof. I’m guessing a raccoon was trying to open the lid. I posted about it in the Netvue Birdfy Community Facebook Group, and Birdfy reached out right away to offer a replacement. The Cyan and the nest that I had been testing had the Birdfy 2 camera installed, Not sure if the replacement has that, or a camera more like the original Birdfy Feeder or Birdfy Camera.

Birdfy Feder Cyan - Test Model with Popped Solar Panel
WANTED: 🦝

They sent a Birdfy Feeder Ebony as a replacement, and the construction is notable better than the test run! This one has a magnet mount so you can access the camera without having to have an empty feeder (which is one of the issues that I had reported to them on the test run), and this solar panel mount can swivel and it’s hinged so you can find the best angle for your location. This feeder is great if you’re looking to test out Birdfy products. It has a matching Birdfy Nest Ebony too!

Birdfy Feder Ebony
Birdfy Feder Ebony
The Naughty Gnome Noshery
The Naughty Gnome Noshery
Birdfy Feeder Ebony & Birdfy Camera pointed at the squirrel feeder.
Birdfy Feeder Ebony & Birdfy Camera pointed at the squirrel feeder.

That’s a Birdfy Cam behind the ebony feeder pointed at my squirrel feeder picnic table.

Birdfy Feeder Ebony Close-Ups
Birdfy Feeder Ebony Close-Ups
The Naughty Gnome Noshery
The Naughty Gnome Noshery – Sign on the perch & the gnomes it’s named after.

I already got a Cardinal visiting:

Tell me about your setup! Do you have a Birdfy or other camera feeder? I have been looking hard at the Bamboo Feeder & Polygon Nest, the Metal Feeder, the Hummingbird Feeder, & the Bird Bath. Although, maybe I should slow down.

I currently have up & running:

Full disclosure, I get a small comission if you make a purchase using my affiliate link. I have been very fortunate to be able to test & provide feedback for Birdfy products. I also have a bunch of blog posts about Birdfy… like So, I guess I’m a birdwatcher?, I got to test a new camera bird feeder, & More Bird & Squirrel Videos. Of course there’s my YouTube playlist too.

If you have any questions about any of the products that I own, pop them into he comments and I will do my best to answer. I may even be able to help with mounting or what kind of seed mix. I can’t offer support or how to be a product tester, you would have to contact Birdfy for that.

🐦🕊️🪶🐦‍⬛🦜

I got to test a new camera bird feeder.

Posted on by Standard 14

You may have seen my previous birdwatching post. I guess I have developed an affinity for my bird videos. I have a whole YouTube playlist of ’em. I have participated in the Netvue Birdfy Community Facebook group (& a private group for soliciting feedback), and posted stuff on my Instagram, TikTok, & other social media platforms.

I have really enjoyed seeing the wildlife in my backyard through my Birdfy Feeder & my Birdfy camera (& the accessories). The folks at Birdfy reached out to ask if I would like to test a new product, so of course I said yes! I have been using it, sharing my camera feeds with the company, & providing feedback for a while now with the company, & uploading photos/videos to a private Google photos album. It was exciting to see them respond & change features/settings as the testing went on. They really improved tracking, AI recognition, & picture/video quality rather quickly.

It has ben hard to keep quiet about it & not share the video or photos!

As a company, they’re constantly reaching out to solicit suggestions on product ideas, design, features, and more. They have recently updated their app to enable editing of AI tags as per customer suggestions.

I’m relieved to be able to share the fact that I have been helping to test the new camera, & to finally share the photos/video.

🐦

🐦‍⬛

Here my son helped me film the unboxing/setup, if you want to see a really poorly edited video. I have set up over 7 Birdfy cameras at this point through the app, and all of them have been really simple.

The product I got to try out is the new Birdfy Feeder 2 Pro, and full disclosure: If you use my affiliate link to purchase any Birdfy products, I earn a small comission: https://www.birdfy.com/?ref=AiXeLsyD13

The one that was sent to me has two cameras, the Birdfy 2, & the Birdfy 2 Pro, and it’s a Duo feeder with the Pro camera mounted in the middle, and the 2 mounted on the side. It also came with a solar panel. I mounted it on a pole that I had purchased from Amazon.

The Birdfy 2 Duo Feeder with the Birdfy 2 Pro & Birdfy 2 cameras.
The Birdfy 2 Duo Feeder with the Birdfy 2 Pro & Birdfy 2 cameras.

I like the looks of it, and the color when compared to the original feeder. It just seems a bit more elegant or classic of a design. The bamboo feeder is really nice looking, too. I also like that the lid of this newer model opens up & back, so you can see better into the hopper as you’re filling it… and that the cameras are wholly independent of the housing for ease of access. I have removed the two plates per Birdfy’s request, as the bords seem to have more room to perch without them in the way.

The cameras take a while to charge at first, but the solar panel typically keeps it close to 100%. Occasionally, I do have to bring a camera in for a recharge across all the products. (I don’t have a nest or a hummingbird feeder yet, but maybe someday.)

The app is easy to navigate from the setup of the cameras, to checking out the various videos and photos captured. It has a daily highlights feature, and a monthly recap. The FB community is great for ideas and seeing others’ setups and the birds (& other animals) #CaughtOnBirdfy, and Birdfy support is incredibly responsive.

The video & photos are what shines here, though. The Pro 2 has two cameras, one that moves & tracks the birds. Videos can be downloaded, shared with the community or “collected” in the app, and you can see both cameras at once from the live view. I had to quiet the notifications, because I literally get them all day. The AI bird recognition is pretty good, and getting better, especially now that functionality for correcting the tags has been implemented.

American Goldfinch, Northern Carinal, & Blue Jay - captured form the Birdfy 2 cameras.
House Finch, White-Breasted Nuthatch, & Tufted Titmouse - captured form the Birdfy 2 cameras.
Squirrels - captured form the Birdfy 2 cameras.
Screenshots of the Birdfy app.
Photos from the Birdfy Duo Feeder with the Birdfy 2 Pro & Birdfy 2 cameras.

🥜

If you have any questions about the feeders, my setups, or anything related to this… don’t hesitate to ask in the comments or reach out on social media. I enjoy vegetable gardening, keeping a nice backyard, and living in harmony with nature even here in the suburbs. These feeders add to the enjoyment. I don’t have to be outside all day to catch a glimpse of nature at work. I try to plant flowers for the pollinators, I’m working on a birdbath and may eventually make a little pond. I have bee/butterfly baths & bug houses.

Bird people seem to be mixed on the squirrels & chipmunks though. I love to watch them, too. Ha ha. I have a squirrel feeder out with a camera trained on it, but may use a Birdfy camera to build into a squirrel feeder eventually. Maybe a barstool style feeder? I’ll have to fortify the wires, as sometimes they can apparently chew them and be quite destructive.

🐿️

I am in the suburbs just south of Pittsburgh, PA, and I use a varying mix of fruit & nut mix, dried mealworms, a songbird seed mix, sunflower seeds, & sometimes some hot pepper seed mix or cayenne pepper or chili powder. The latter tends to keep the squirrels at the squirrel feeder, but the dust can smudge the camera lenses sometimes. I also tent to put out peanuts and corn for the squirrels (although that pulls in raccoons & deer, too).

You can poke through my whole playlist, or see some videos from just the Birdfy 2 cameras here:

The Captain’s Back.

Posted on by Standard 2

Barnes Returns to Dormont Dogs

Barnes Returns to Dormont Dogs (Dormont-Brookline Patch)

So, you may remember my earlier blog post about Dormont Dogs, the Captain’s newsworthy actions, and the family.  If not, you may want to read that one first.  If so, you may want to check out this article from the Dormont-Brookline Patch:

It’s a great article, soiled by crude comments (as are many things found on the internet).  I’ve already shown my support by simply being a patron, been “vocal” about my support in blog form, and via comments.  I’d like to add some more thoughts here.

Captain committed some illegal acts.  He was arrested, sentenced, and served his time.  In the eyes of the law, he’s paid his due.  It should be settled there, but some of you apparently don’t agree.  You look for further condemnation for whatever reasons… a perceived higher moral standard, some internal guilt, jealousy if you felt you’ve ever been punished too harshly for something, or just plain anger.

Dormont Dogs on UrbanspoonCaptain has put it all out there.  He’s admitted guilt, apologized to his family & the community, and he’s ready to move on.  You can take the high road, and let him move past this & give him room to prove that he’s worthy of forgiveness.

Mainly, my whole message here is about forgiveness.  It’s a simple thing to think about, and to talk about…but it can be extremely difficult to ask for or to give. It doesn’t matter what the situation may be.  It doesn’t matter if it’s serious or simple.  It does no one any good to hold on to anger or any sort of grudge or agenda.

Most major religions teach forgiveness.  I believe there’s a dual purpose outside of the divine.  When you find it within yourself to drop the urge to pass judgement and forgive someone, a great weight is lifted off of you.  You can physically feel it if your anger or resentment is strong enough.  Try it.  Let go of the negative.  It doesn’t do anyone any good.  Leave judgement to the authorities and ultimately whatever higher power you subscribe to.

As for this current situation, a comment by Mike Jones sums it up nicely:

We can’t condone what he did, but it does take a lot of guts to stand up and apologize to the community for embarrassing it. Hopefully he is able to give back to Dormont in a way that would atone for his crimes more than probation or jailtime ever could.

An enlightened sentiment, eloquently stated.

To end on a light note…  Johnny Cash was all about forgiving and rehabilitation… all those prison concerts.  Who are we to argue with Johnny Cash?

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The first official Ernie and the Berts interview?

Posted on by Standard 1

<shameless plug>

Check out this interview with Ernie and the Berts from AZ Productions!

</shameless plug>

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O Captain! My Captain!

Posted on by Standard 10

Holy cow.  Has anyone seen the recent news stories about the owner of Dormont Dogs?  I was walking into the house last night as the story came on the news.  My wife was all like “listen to this!” pointing to the TV before we even said hello to each other.  I watched the story in a sort of disbelief.  Neither of us could believe what we were seeing/hearing.

Dormont Dogs!

These are ridiculously delicious. Click for a Google Tour of the shop!

Dormont Dogs has been a favorite place of ours ever since the first time we walked in the door years ago!  Not too long ago, I finally wrote a review for this blog, although I have had older reviews on Urban Spoon for quite some time… and I’d tell anyone who would listen how they need to get over there ASAP to have some fun delicious hot dogs.

Dormont Dogs on UrbanspoonWithout fail we have been treated well by all of their employees, including the Captain.  Drinks are always refilled, food always brought right to us, we’re always asked how the food is, and always asked how we’re doing in general.  These are kind people who have put their all into a business, and it shows that they genuinely want to not only serve a great product but they wanted you to enjoy it.  They easily made you feel at home if dining in or out on the sidewalk.

Not too long ago, my mother-in-law & father-in-law were there for lunch one day, and when they asked for change to put in the meter, Captain ran out to the meter to pay for them.

By all accounts, Captain is a great guy… and this is just some momentary snap or lapse in judgement.  Any articles that I’ve read including comments from customers and other Dormont/Brookline business owners have had nothing but good things to say about the man.

I’m not condoning his actions, or judging what happened.  My heart goes out to the tellers at the banks, were I in their place I’d hope that I had an extra pair of boxer shorts nearby.  I do have to praise the people in the South Side for their bravery… I certainly wouldn’t have jumped in to wrestle a bank-robber, fearing any kind of weapons or just a plain old whoopin’.  I would think the safe thing to do is to let the police do their job.  Then again, perhaps they would have used excessive force or a chase could have ensued where bystanders could have been put in danger.  Perhaps it’s best that it played out the way it did.

Texas Avenue Dog at Dormont Dogs

Texas Avenue Dog at Dormont Dogs (Photo credit: claramichelle)

I would urge you to continue to support Dormont Dogs when they reopen (hopefully tomorrow – Fri. Feb. 17th).  Word on the street is that Rachel is taking over & reopening ASAP.  I can’t imagine what she, their sons, & their employees are going through right now.  They do not deserve any backlash, retaliation, or bad press.  They are still wonderful people, and a great asset to Dormont.

In fact, right now… they could really use your support, all of our support.  Show them that you’re glad they’re still up & running by going in this weekend and grabbing a meal.  Buy a hot dog or two.  Take a bunch of friends.  Stop in if you’re a regular, or even if you’ve never been there.  Please join us in supporting this business, and more importantly this family.

Check out the Dormont Dogs for Everyone group on Facebook, the official Dormont Dogs Facebook page, and Dormont Dogs on UrbanSpoon.  Please, feel free to share your experiences at Dormont Dogs in the comments below, or even just post your favorite dog(s)!

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AllergyEats | Defining allergy-friendly restaurant survey results

Posted on by Standard Reply

So, a while ago I posted asking for you to help out Paul from Allergy Eats with defining “allergy-friendly” as it pertains to a restaurant.  I also took the time to post my own thoughts before I sent them on to be tabulated.

Well, now Paul has posted his summary & survey results to the still mysterious government body.  I enjoyed reading the results, so I thought I’d share:

AllergyEats | Blog Logo

AllergyEats Blog

The AllergyEats Blog | How do we define an allergy-friendly restaurant? A look at the survey results

It’s great to see the results, and I can’t wait to see where & how they’re put to use.  It’s also great that all of our comments were passed along with the report, so rest assured that your voice has been heard thanks to Paul.  Hopefully it lays groundwork for more gub’ment organizations to follow by example!  (Although, we need to push from a consumer level too.)

My take on the results… it looks like we’re all looking for everyone in the restaurant from kitchen to wait staff to managers to be trained in food allergies and cross-contamination and possibly even certified… which seems like a no-brainer.  Even if that’s all we get, it’s a great start.

Employee answering phone needs to be knowledgeable: 1

Apparently, I’m the only one who wants the person answering the phone to know what they’re talking about.  Ha ha.  I can’t tell you how many times I’ve had to define shellfish on the phone, or ask if they have any only to get there after being told no… and they totally do.  Perhaps it’s shame on me for not asking to talk to a manager…  but the person answering the phone ought to be knowledgeable enough to hand-off such questions, so I stand by my statement.

Cross contamination: (42 responses)

Understands and avoids cross-contamination:  21

Separate and cleaned prep areas and cookware:  20

Should wash hands:  1

Who said they should wash their hands?  Seriously?  I hope they’re doing that anyway… and that they don’t really need those signs in the restroom as a reminder.

Treats ALL allergies the same, not just the Big 8: 1

Apparently I’m the lone theorist there.  Really?  Well, I’m in the Top 8 category, so I guess… yo hell with the rest of you!  Ha ha.

No nuts strewn about the restaurant: 1

This one agitates me.  If it’s part of the restaurant’s shtick/ambiance/personality… then just give it up.  I like being able to walk into Five Guys and grab a tray of peanuts.  I don’t expect (or want) to dine at Long John Silvers or Red Lobster any time soon.

Specific allergen menus available in-house (not just online): 13

Allergen symbol list on menus: 12

Online food allergy menu: 4

All excellent points.  I’ve blogged about the need for menu symbols before.  Let’s get this done, people!

Ability to print out all ingredients for customer / show labels to customer if necessary: 11

Great idea.  A representative from Bob Evans once emailed me a chart detailing where everything was cooked in the kitchen & what surfaces would be safe with my shellfish allergy while they has a seasonal Shrimp stir-fry dish.  How cool is that?

At any rate, read the Blog at AllergyEats, and leave some feedback whether you participated in the original survey or not… it’s still valuable.  I’d also appreciate any comments here.  I’m sure the peanut thing will get some people riled up.  Ha ha.

 

Subway | Eat Death™

Posted on by Standard 7

I’ve recently renewed my dialog with Subway, sparked by the news of them rolling out a gluten-free menu.  Here’s how it’s going down:

From:

ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Date: Tue, Jan 25, 2011 at 11:16 AM
Subject: Gluten-Free Menu Options in Texas?
To: Paula Gomez <gomez_p@subway.com>, Rob Searfus <R.Searfus@sfaft.org>, Mack Bridenbaker <m.bridenbaker@sfaft.org>, Christine Sumecki <c.sumecki@sfaft.org>, Subway Customer Care Team <asksubway@subway.com>, “B. Pingarron” <b.pingarron@sfaft.org>, “M. Luby” <m.luby@sfaft.org>, “Anna Marie Seeley (Customer Care Representative)” <seeley_a@subway.com>, Kevin Kane <kane_k@subway.com>

Hello Friends at Subway,

I write to you today because we have had a dialogue going in the past about food allergies and cross-contamination that I would like to continue.  I have recently read a few articles online informing the masses that Subway plans to roll-out some gluten-free menu options in the Dallas & Tyler Texas markets soon.  If you would like to read the articles in question, here are some links:

While I would like to be able to applaud this effort, I also find it quite frustrating.

I am quite proud of Subway as an organization when I read such responsible things like “The baked goods will arrive pre-packaged and individually wrapped. Employees will be educated on how to cut the bread using a pre-wrapped knife to avoid cross contamination.”  I mean, really… this is a novel idea and a stellar effort as well as great news for Celiac afflicted potential Subway customers.  Certainly lines like “Also, to further avoid cross-contamination, that same Sandwich Artist will prepare the order from beginning to end, ensuring a 100-percent gluten-free meal” offer a level of comfort to those who must dine gluten-free.  While other restaurants have offered gluten-free menus, you seem to understand that a knife that cuts a regular bun cannot also cut the bun of a gluten-free selection.  This would, I imagine, be quite a worry for a wheat-allergic or Celiac person.  I can imagine this scenario quite well, actually.  You may remember my past missives expressing my allergy to shellfish (and more specifically to your “seafood” sub offering).

This is where my frustration sets in.  I have written to you on multiple occasions expressing the frustration for not only my shellfish allergy, but all of the “top 8”; Milk, Eggs, Peanuts, Tree Nuts, Fish, Shellfish, Soy, & Wheat.  Why have you picked this opportunity to only concentrate on the wheat?  There are others too… I know of people with tomato and pepper allergies that would be thrown into the same anaphylactic shock that I would given I were to take a bite of unknowingly deathfish-laiden lunchmeat.  While you seem to understand the importance of a gluten-free knife… what about a cheese-free, tomato-free, and shellfish-free knife?  Perhaps you have forgotten my previous letter with a few colorful illustrations of the contaminated knife issue.  I will repost here for your convenience:

Then we have the community knife.  If one were to cut someone’s seafood sub with that knife, wipe it off, then cut my sub, there are STILL allergens on that knife, enough allergens to kill me.  Do you want me to be thrown in to an Anaphylactic fit?  I doubt it.  Well, at least, I hope not.

Think about this – do you share your toothbrush with everyone in your household?  Would you with everyone in your office?  Would you share it with everyone that you pass on the way to work in the morning or with everyone who’s eating lunch with you at the same place where you’re choosing to dine?

Yes, it sounds gross, but those potential germs that you’re no doubt currently horrified of are the same as the very real allergens that will most certainly throw me into instant death.

If that didn’t do it for you, imagine I put a giant dried dog turd on the sandwich board, cut it in half, wrapped it, wiped off the knife [with a re-used dishrag type cloth], and then cut your sandwich.  By Subway’s current logic, that knife is clean and contamination free.  This is most certainly not a pretty picture to you, my friend.  Is it?

Does any of this ring a bell?

Also, I have received conflicting reports on how such issues are currently handled or have been handled in the past.  One reply states…

The Company policy directs our independent restaurant owners / operators to take all necessary precautions to prevent the possibility of cross contamination. This includes the policy of washing all utensils and containers after each use. Each restaurant is independently owned and operated and is the responsibility of the franchise owner to implement and enforce the policy.

Which seems to conflict with yet another reply…

I have gone ahead and copied our Training Department so that further lessons can be addressed with owners and their employees on proper handling.

And, the latest information according to the QSRWeb.com article is that “Sandwich Artists in those two markets will be trained on how to cut the roll with a pre-wrapped knife for one use only.”  So, have they been trained in allergies in cross-contamination already, or not?  Color me confused, my friends.

I’d feel safer if the seafood concoction wasn’t anywhere near the meat & cheese where it currently sits.  I’d also feel safer if the same knife wasn’t used to cut all of the sandwiches, and the same dishrag-type towel wasn’t used to wipe off the knife in random intervals between sandwich slicing.  I’d feel safer if all the sandwich artists, managers, and owners were trained on allergens, cross-contamination, and the seriousness of anaphylactic shock.  I’d feel safer if all stores contained a first aid kit complete with an epi pen and clear instructions for its use.

Why should the Celiac-afflicted feel safer, but the rest of us with deadly food allergies should not?  I look forward to your response, your insights, and how you plan to move forward regarding all potentially deadly allergens and how they are to be handled in your stores.  Thank you once again for your time, I hope to hear from you soon.

Inquisitively,
-ERiC AiXeLsyD

P.S. – I was wondering, when you work in an office for Subway, do you have an in-office Subway in which the employees receive (or make) their own lunch?  Or, is there a Subway nearby where you get free or discounted food?  Or, are you all too sick of Subway to eat there?

And I got this back…

From: Searfus, Rob <R.Searfus@sfaft.org>
Date: Fri, Jan 28, 2011 at 4:31 PM
Subject: RE: Gluten-Free Menu Options in Texas?
To: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>

Hello Eric,

My apologies for not replying earlier, I was traveling and in meetings most of the week, (as well as attending to some family business).  But enough of the excuses.

Forgive me for not having more product answers, but I’m simply a field marketing representative out here on the west coast.  I have inquired with our R&D department to try and get the answers to your questions.  No replies yet, but this week has been tough for me to get a hold of anyone on the east coast due to the severe winter storms that they have been having (offices closed for at least a couple of days.)

I’ll follow up by e-mail when I get any answers for you.

Thanks, and BTW, what part of the US to you hail from?

Rob Searfus
Field Marketing Manager
Subway® Franchise World Headquarters
16337 SW Leeding Ln
Tigard, OR 97223
Cell: 503-954-5479
Toll Free: 1-800-888-4848 x 4089
Fax 503-579-6715
e-mail: searfus_r@subway.com

IMPORTANT CONTACT INFORMATION CHANGE:  PLEASE NOTE MY EMAIL ADDRESS HAS CHANGED TO searfus_r@subway.com.  Please update your address book to reflect this change.  We are undergoing a technology transition.  During this transition, you may still receive emails from the “sfaft.org” address.  This is not an error, but please enter my new subway.com email address when sending emails.

So I wrote this…

From: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Date: Sat, Jan 29, 2011 at 4:17 PM
Subject: Re: Gluten-Free Menu Options in Texas?
To: “Searfus, Rob” <R.Searfus@sfaft.org>

Thank you Rob,

I had actually wondered if anyone would reply.  I had an email chain going before with a Ms. Paula Gomez & Ms. Ana Seely… but they have been short replies and my main questions have gone unsanswered.

I’m in Pittsburgh Pennsylvania.  Thanks for your time, I hope to hear from your colleagues soon!

-Eric

But in the mean time, I made some pretty pictures.  I can’t decide which one I like the most.

Which one do you like best?

Defining Allergy-Friendly

Posted on by Standard 6

AllergyEats.com

AllergyEats.com

So, quite a task has been put to the food allergy community by Allergy Eats:  Define what it means to for a restaurant to be “allergy-friendly”.

You may have seen it in a recent re-posting by me, or on your own.  I urge you to form your own response and send it to contact@allergyeats.com.  I figured that I’d use this blog to sort out my thoughts before I sent them on to Paul at Allergy Eats.  I don’t exactly how I’ve morphed in to a food allergy advocate of sorts, but I feel that it’s important to help out any way that I can, and encourage others to keep up work that moves us all in the right direction.  There are already some great comments on the blog, and I’m sure he’s got an inbox full of suggestions already… but it’s important to keep them coming so this can be looked at from multiple angles.

AllergyEats T-shirtI like bulleted lists for some reason, so that’s how I’ll try to organize my thoughts:

  • The restaurant has to have a policy that reaches to ALL levels. Too many times restaurants claim to have god allergy practices, but it doesn’t trickle down to the wait staff, the cooks, or anyone past management.  Having a policy is great, but it needs to be understood and respected through all levels.  I feel comfort in a place when the waitress has the manager or even the chef come out to discuss allergy & cross-contamination issues with me.  Training, some sort of certification, and re-training annually or semi-annually would be excellent.
  • Changing current thinking. This is a good one…  Today at Boston Market, I noticed a sign on top of the cash register that read something to the effect of “If you have food allergies, please talk to the manager before placing your order.”  It’s great they’re recognizing the fact that there are food allergies out there, but… the cash register is at the end of the counter, and only reached well after you place your order.  Also, I’d hope that someone with food allergies would already have a heightened awareness when going anywhere to eat.  (If not, please read this.) More thought needs to be put into place, not just “CYA” measures.
  • They have to exude reassurance. A poster is great.  An “allergy-friendly” menu is great.  A sign at the cash register or on your table or on the salad bar is great… but not enough.  In with the training on all levels, the sever (or whoever answers the phone) must bee confident with the answers that you want to hear.  No “I don’t think” or “not really” or “I’m not sure so you’d just better not order that” will do.  Have the right answers.  Know why.  Understand the severity.  Knowledge of the kitchen and where everything is cooked should be a must for servers and managers.  Nuts can’t just be “picked off”.  There’s no such thing as “oh a little won’t hurt” with butter.  The fryer doesn’t “get hot enough to kill anything you’re allergic to”.  It’s unsettling fr someone with food allergies to dine out.  Making them feel safe is a must for “friendliness”.
    • On a related note… especially the person answering your phone.  When dining out of town, I try to call ahead (or get my wife to call ahead for me).  My favorite response ever was an Amish place in Ohio where I asked if they had shellfish (“like shrimp or crab or oysters” I said)… the girl went on to say “No, we have oysters, but they’re in soup, and there’s shrimp… but it’s not in a shell.”  Needless to say, we didn’t go there.
  • All allergies are equal. It’s great to see “nut free” options, or “gluten-free” menus, but let’s treat all allergies with the same respect to cross contamination.  The top 8 are; Milk, Egg, Peanuts, Tree Nuts, Fish, Shellfish, Soy, & Wheat.  But, there are others too!  I know of people with severe allergies to peppers, and have heard of corn allergies.  These people need to feel safe too!  Current government regulations don’t regulate the labeling of any allergens other than the top 8, so that’s all that people seem to pay attention to.  Special attention needs to be given to all kinds of allergies, not just one allergen or group of singled-out allergens.
  • Know what you’re serving. Are their anchovies in the Italian dressing or Worcester sauce?  Is this fried in peanut oil?  The server shouldn’t necessarily need to know off hand, but this information should be able to be provided upon request. Having it in written form would be tremendous.  (We could go into other special dietary needs here too… not an allergy, but I have an aunt with Diverticulitus who needs to know if there are seeds or nuts that may be ground up and hidden in things like dressing or soups or bread.) Listing all this on a website would be excellent.
  • Separate locations & utensils for allergy-free meal preparation. Cross-contamination is huge.  I don’t worry about a mutant lobster crawling into my mouth by itself… but I do worry (immensely) that some scallop juice might be on the grill where my steak was cooked… or that someone who just made a shrimp cocktail didn’t wash their hands before making my salad.  I’d love to know that the place where I’m dining has a fish or shellfish only fryer, separate grill spaces for different kinds of meat (even a vegetarian/vegan section would be cool), even separate cutting boards, prep areas, knives, and other utensils.
    • Keep the nuts off the salad bar… near their own station.
    • Hey Subway, don’t put the “seafood” sub stuff right next to the other lunchmeat, and don’t cut those subs with the same knife you use for all the other subs!
  • Ability to accommodate the unusual. Say someone has an inhalation allergy to peanuts…  Can you seat them somewhere so that the people at the next table are able to order some peanut-encrusted dessert without throwing them into an anaphylactic fit?  Can you do this without rolling your eyes, sighing, and making it a big deal?
  • Special markers/identifiers. I saw a commenter note this in the comments on the Allergy Eats blog post, and it’s absolutely brilliant.  Something ought to be a literal red flag… in the system, on an order ticket, on the check, on even the plate itself.  Everyone knows that orange-rimmed coffee pots mean decaf.  Why not red for allergies?  Or get crazy & assign a color to each of the top 8 & one for “other” allergies?  Did I read that Legal Sea Foods does double-plating or something to that effect?  It’s genius.  I’d like to extend the symbols idea to the menu too… why not have some sort of system with easily recognized food allergy icons?

That’s my take for now, but there are already many other great suggestions in the comments section over at Allergy Eats.  Please, take the time to send yours to contact@allergyeats.com before Feb. 2nd!