I guess I never did update, lots of the listings are down or read as “Temporarily Unavailable.” I would like them to read as “⚠ 404 Page Not Found.“
I did get two short emails from the offender. Thank you to Jakob Mewes for reaching out! I never did hear back from Jakob after reaching out for further details. Did you Google AiXeLsyD and/or Gasoline Dion and find me here? I’d love to know!
I did get two emails from Mr. Heppke.
From: Kurt Heppke <mail@kurtheppke.com>
Date: Mon, Jun 30, 2025 at 8:22 AM
Subject: Re: Unauthorized Use of My Artwork in Your Book – DMCA & Cease-and-Desist
To: Eric Carroll <red@acted.yo>
Dear Mr. Carrol,
I'm sorry for using your trademarked images and I really want to apologize for that. I took the images from Pinterest and did not check the license. I made a mistake.
I have requested today that the book be stopped selling immediately and will send you confirmation as soon as I have it.
I hereby give you written confirmation that I will no longer use your work.
I also confirm the immediate cessation of any further use or reproduction of your work in any form.
I am truly sorry for the trouble I have caused you.
I would like to make one more point about your WordPress post " Stolen Mazes! (Someone took my art.)". It gives the impression that I have flooded half the world with my books. No. I've sold the book 8 times in the last 3 years. So I think the damage is limited.
That's not an excuse!
Anyway, thank you for your patience and kindness and I will definitely change my behavior when it comes to checking licenses.
Best regards
Kurt Heppke
---
Kurt Heppke
Tel: +## ### ########
Mail: mail@kurtheppke.com
Homepage: www.kurtheppke.com
And, then this, referencing the photo below:
From: Kurt Heppke <mail@kurtheppke.com>
Date: Tue, Jul 1, 2025 at 11:01 AM
Subject: Re: Unauthorized Use of My Artwork in Your Book – DMCA & Cease-and-Desist
To: Eric Carroll <red@cted.yo>
Dear Mr. Carroll,
I have withdrawn my book "Labyrinthe" from sale and would like to inform you of this, as promised:
Labyrinthe
Leichte Schwere und ganz ganz Schwere
ISBN-13: 9783756233120
Verlag: Books on Demand
Erscheinungsdatum: 30.06.2022
the German sentence:
"Wir haben Ihr Buch wunschgemäss für Bestellungen aus dem Buchhandel gesperrt. Auch die Listung für den internationalen Vertrieb und der E-Book-Vertrieb wurden damit automatisch ausgesetzt."
means:
"We have blocked your book from bookstore orders as requested. The listing for international distribution and e-book distribution have also been automatically suspended."
I would like to apologize once again and thank you for your patience and kindness.
Best regards
---
Kurt Heppke
Tel: +## ### ########
Mail: mail@kurtheppke.com
Homepage: www.kurtheppke.com
And this was in there:
✍️
I did not reply, as I am still salty about it. A little theft is still theft. I know Joe Wos sent something over to the effect of a Cease & Desist or DMCA, and Brian Hilbert commented on my last post. I never did get a comment from Sean C. Jackson. Not sure how many other maze artists were robbed. I never did track any others down.
I’m sadly still morbidly curious to get my hands on a copy of this outrage. Share your stories of art theft in the comments, or comment here if your stuff was also uncredited in this book!
So, I recently got an interesting message via my contact form:
I did write back, but have yet to receive a reply. I would like to thank you Jakob, for reaching out! Not sure how you found me, but then again maybe I am sure as the one stolen maze is kind of highly specific in subject matter, but we’ll get to that.
I did do some light Googling though, like a modern-day super lazy Sherlock Holmes (or at least Dick Tracy). The ever-so-helpful auto AI summary was actually kind of enlightening…
Yeah. That one past stuck out.
“He finds inspiration for his books by browsing graphic portals and libraries.”
I take that to mean “Bruh finds shit on Pinterest or Google image search and steals it to put into his books.”
Mr. Heppke has a website, and apparently several books. I know that print-on-demand can be looked down upon by “real” publishers, and these are considered “low content” books, but theft is theft.
I know I have pinned them in the past, so they may be floating around there too. There are probably about 100 people on the planet who have heard, saw, heard about, or remember my old punk band, AiXeLsyD. Why take that maze? Our logo is right there beside a terrible drawing of my 1986 Buick SkyHawk. Weird. Also, it name drops Sheetz & Wendy’s as places to not stop (as well as a nudie bar). They may have a harder copyright infringement case than me? 🤣 I’m sure the maze is much older than 2012. The quality of the scan & the coloring is BAD.
I have thought about collecting all my old stuff for a book… but the thought of checking to see if they’re passable & providing solutions is overwhelming, and now that I put out You Can See Yourself Out, I feel like I have a level of quality that I need to maintain. Drawing the mazes & posting them has always kind of been a creative outlet & stress relief for me. I think I’d need to re-scan the pile of stuff that I have, and the stuff that I just posted to social media with phone pictures if I were to do it right… and include solitions.
I’m not doing art to get rich, or even make a living… but if I can fund keeping this blog AiXeLsyD13.com, and buy some art supplies, that would be awesome. I have made tens of dollars off of my books and merch. That’s not a complaint by any means, but some dude across the globe shouldn’t be making money off of my art. (As an aside, check this shit out! Art theft is rampant, and following @kilkennycat_art on Threads has opened my eyes to it.)
I’m unsure of my next step. Is reaching out directly to Norderstedt Books on Demand and/or Kurt Heppke directly via email with some sort of cease and desist the way to go? Is that at all official? Is Google Translate even gonna get it right?
I don’t have any written verbiage here about my mazes being copyrighted, but I do have dated posts, and I think copyright is implied with any created works… no? I have no idea how any of it works really within the US, let alone internationally & specifically in Germany.
It also looks like this damn thing is available on more than a few sites:
At any rate, I implore you to by mazes (or any art) from the artist through their official channels… or enjoy the many free mazes that are put out there by all of us.
So, Cease-and-Desist email or letter? DMCA Takedown? Both? Lawyer up? I’m assuming there is not much to financially recover with print-on-demand sales. I just don’t want anyone making money off of my art other than myself.
Well, I’m on my old bullshit again. This is the part where I take an incredibly trivial thing that happened, and blow it wildly out of proportion. This is World (and Lunar) Domination. That joke is so old, the MySpace blog that initiated it is lost to time. I blame it all on my reading Idiot Letters.
I sent an email to Wendy’s the other day… via their customer service email. It was such a canned response, I got it twice. I used Gemini, ChatGPT, & Perplexity to help identify their executives and guess their email syntax, but I suppose I was blocked as spam for trying to email them all at once. And maybe for this attachment.
This is what I wrote…
From: Eric Aixelsyd<aixelsyd13(at)gmail.com> Date: Sun, Jun 1, 2025 at 11:11 PM Subject: Wendy’s, are you OK? (Bridgeville, PA) To: <customercare@wendys.com>, <kirk.tanner@wendys.com> Cc: <digital@wendys.com>, <compliance@wendys.com>, <mediarelations@wendys.com>, <privacy@wendys.com>, <InvestorRelations@wendys.com>, <customercare@wendys.com>, <abigail.pringle@wendys.com>, <liliana.esposito@wendys.com>, <carl.loredo@wendys.com>, <mary.greenlee@wendys.com>, <coley.obrien@wendys.com>, <john.min@wendys.com>, <lindsay.radkoski@wendys.com>
Hello Ladies & Gentlemen of Wendy’s,
I write to you today with great concern. Your location in Bridgeville Pennsylvania (which some locals on Facebook & Nextdoor will pedantically yet vehemently point out is in Collier Township and not Bridgeville proper) is in what could be fairly considered shambles. The dining room is not clean. There are no baked potatoes about ⅓ of the time when I try to order them. Wait times for orders in the app can be excessive. Earlier today, we stopped in for what we thought would be a quick early relaxing dinner after catching Karate Kid: Legends at the local movie theater.
We should have ordered in the app. That was my first mistake. We ordered at the register and I asked if I could have a Junior Bacon Cheeseburger, then a bacon & cheese baked potato. After a long pause, the cashier looked to the kitchen and yelled to ask if there were any potatoes. A disembodied voice answered “NO!“, so the cashier laughed, looked at me and repeated the rather rude “NO!” Another long awkward pause later, I guessed I would take fries and an Iced Tea. Well, my second surprise was that there is no more fresh brewed iced tea, but the swill that comes from the magical flavor selector Coca~Cola machine.
My wife did the rest of the ordering for her and the kids, and somehow it turned into a debacle much like the famous Abbott & Costello Who’s On First? bit… with items being grouped weird, & lacking a cup for water as well as notes to hold lettuce, tomato, & onion on a Dave’s single. The shift manager had to be called over twice with an “I need your thumb!” while people behind us gathered & were wholly ignored. In this kerfuffle, an employee noted the homemade “We need your $1’s” sign scrawled on an 8″x10″ sheet of paper. The cashier adamantly expressed “We need that!” and a split second later, the shift manager angrily ripped it off the counter to the astonishment of the cashier. This sign has been a feature there and at the drive-through window since COVID. Who the hell pays in cash?
I think we technically stole a cup for water, but at total of $52.68 for four people, perhaps you can forgive us. I mean, at this point who is robbing who? If necessary, I will send a check to make it right. Do people still use checks? Maybe I can Venmo you.
Let me add some more context. We got our burgers, chicken sandwiches, and sad french fries. I chose Cherry Coke instead of tea, no big deal. Since I had to settle for fries, I tried to get ketchup. Both pumps were empty. There was what I can only assume was a store manager sitting talking on the phone at the table literally closest to the ketchup dispensers who made no attempts to correct the issue. I assume this was a store manager as he appeared to interview some poor unwitting soul who came in as I was trying to goad the last salvageable bits of sugary tomato sustenance out of their final home. My wife, who was waiting for the kids’ Frosty shakes, told the cashier that the ketchup pumps were both empty and she was literally thrown some ketchup packets. For the time allotted, it appears that the cows were milked fresh to create the ice cream. I didn’t know there was that much room behind the fryers back there. I commend your commitment to quality.
Now we get to the point that I just can’t get past. I can sadly yet honestly overlook all of the above and chalk it up to a standard fast food experience these days. What though, I’m sure you are wondering, could possibly have lodged itself so snugly in my proverbial craw? Cheese.
That’s right, cheese. How, my friends, does a restaurant that specializes in cheeseburgers… serve 4 sandwiches and not one of them has a slice of cheese that is remotely melted? American cheese too! If you look at American cheese too hard, it starts to melt. I could maybe even give you that the Asiago on the chicken sandwiches had a higher melting point. But, how tepid were those beef & chicken patties that it didn’t melt the cheese? Shouldn’t the buns also be toasted on the grill? Like cheese added to the burger on the grill and covered with a lid so it melts the cheese with steam? Shouldn’t the chicken have come out of the fryer so hot that the cheese melted instantly upon contact? Given the temperament of the employees, you can see why I didn’t dare complain then & there, lest I get cheese melted by being nestled in an armpit (or worse).
I really would like to know step-by-step what process you have for making burgers? It surely could not have been followed properly in this instance.
Also, are you OK? How is this permissible or even passable? Is no one from corporate checking on these locations? Is there no oversight or secret shopper type program? If there is, are these standards being met? If you peep the Google reviews, the people have spoken. It used to be that if a restaurant was out of something, they’d offer a discount for next time, a free item, or literally anything other than a blank stare. I am not looking for free food. I’m looking for a dining experience that matches the money paid, and this was definitely not it.
I have attached a maze for you. It illustrates my frustration while attempting to bring some levity to the situation. Perhaps while you try to navigate the correct maze path, you can contemplate the correct path to get this Wendy’s back on track. Do we need to call Gordon Ramsay or Robert Irvine? I really like a Wendy’s burger when it’s proper. It’s got a great beef taste and used to have consistent quality. The potatoes are great, but sometimes they too suffer from the cheese problem when the cheese sauce is topped with the shredded cheese. I miss broccoli as an option for potato toppings. They used to come out so hot that the steam could burn your face when you opened the container. I miss those days. Are customers too stupid now to avoid the steam?
I still just can’t understand how you can serve a cheeseburger without melted cheese at a restaurant founded on burgers. What happened? I remember the glory days of sun rooms, the salad & toppings bar. How did we come to this?
I thank you for your time, and I appreciate you if you have managed to read this far. I hope you find the time to respond, and I look forward to your thoughts.
From: Wendy’s Customer Care <customercare@wendys.com> Date: Mon, Jun 2, 2025 at 12:21 PM Subject: Wendy’s Customer Care [ thread::hsjDn4hRf3SLz4W3oE9RSDc:: ] To: aixelsyd13(at)gmail.com <aixelsyd13(at)gmail.com>
Dear Eric,
Thank you very much for taking the time to let us know about your recent Wendy’s experience.
At Wendy’s, we strive to delight every customer. When your experience falls short, we are committed to making it right.
The details of your experience have been recorded in our system and shared with the franchise leadership team in charge of this restaurant. We hope you experience the quality and service that we expect on your next visit.
We have added a We Got You $ off in-app offer to your mobile account to use at any Wendy’s location. This offer is valid for 30 days from the date it was added. To find the offer from the Home page of the Wendy’s App, tap the ‘Offers’ option on the bottom menu bar. Then scroll to the bottom of the offers page and select the We Got You in-app offer. We recommend you check that the offer is applied before completing your order.
Thank you for sharing your experience with us and for being a Wendy’s customer!
Regards,
The Wendy’s Company
And then, I had to write to them again! I went a few days later, to a different Wendy’s, in a different state, to get a breakfast sandwich with that credit. Again… NO MELTED CHEESE! What is going on here? Who would happily eat this nonsense? Who would make a sandwich like that and think that’s OK? Apparently, everyone, at every Wendy’s, everywhere.
I did the survey on the receipt, and got this:
From: Moundsville 391 <moundsville00391@gmail.com> Date: Wed, Jun 4, 2025 at 10:15 AM Subject: Following Up To: AiXeLsyD13(at)gmail.com <AiXeLsyD13(at)gmail.com>
Hello Eric,
My name is Ryder and I am contacting you on behalf of Moundsville Wendy’s. We got your feedback about a recent visit and just wanted to thank you for the feedback, we strive to serve every customer to the best of our abilities. We would be glad to give you a replacement meal.
Best Regards,
Ryder
I replied to that including my maze, and got nothing. I wrote about it to corporate again, and got THE SAME EXACT RESPONSE as the first email. I got $10 credit the 1st time, and $% the second time. I don’t want free food, I want good food. They won’t acknowledge the maze. Neither will their snarky Threads and 𝕏Twitter accounts. 🤣 No response from FB Messenger, either.
So, @Wendys, how do you get a burger where the cheese is not even melted? Some of your locations need help, or training, or something.@WendysCanada You melt the cheese right up there, eh? pic.twitter.com/1uB4Rm24Od
Teriyaki Stuff [November 19, 2023] Why I want this sauce.
La Choy Teriyaki Terror [December 8, 2023] · I sent a maze to La Choy (Conagra) to literally illustrate my fristration at not being able to find their sauce.
Well, the tweets from before were apparently incorrect. The La Choy teriyaki variety that I liked has been discontinued. I emailed Conagra via webform and found a bunch of names and tried to garner email addresses online, which worked on at least 2 counts. I also got some replies from various grocery stores.
From: Conagra Consumer Care consumer.care@conagra.com Date: Tue, Dec 19, 2023 at 1:03 PM Subject: LA CHOY Consumer Care Response: Case # 06631637 [ ref:!00D800cIJR.!500QU02afd0:ref ] To: [me]
Hello Eric,
Thank you so much for taking the time to reach out to us regarding the La Choy Teriyaki Sauce. There was obvious passion in your correspondence, both for the former product you preferred and for the current product that does not meet your expectations. We’d like to offer some background and what we hope is a worthy alternative.
Previously we produced both the La Choy Teriyaki Marinade and Sauce that you enjoyed, and the La Choy Teriyaki Sauce and Marinade. With two similar sauces available, earlier this year we discontinued production of the La Choy Teriyaki Marinade and Sauce. We work with grocery stores and other retail partners to optimize our product assortment. Through these conversations, we often need to make decisions about discontinuing products. These are difficult decisions, as we know a discontinued product can be a disappointment to consumers.
We appreciate your candid feedback on the current La Choy Teriyaki Sauce and Marinade. This feedback was shared with our brand team and will go to our internal culinary team as well. Every piece of consumer input is valuable to us.
Within the Conagra Brands portfolio, we also offer PF Chang’s Home Menu, and we hope their Teriyaki Sauce is one that you’ll enjoy. PF Chang’s Home Menu is inspired by the tastes and high-quality ingredients of PF Chang’s bistros. The Teriyaki Sauce is part of a collection of sauces we introduced a few years ago, and if you’re interested in trying it, we’d be happy to send you a few bottles. If this would be ok, please reply to this email with your complete mailing address, and if applicable, please include the Unit or Apt. #.
Thank you again for your loyalty to the La Choy brand and the time you spent providing us feedback. Both are appreciated.
From: Conagra Consumer Care [consumer.care@conagra.com] Sent: 12/11/2023, 1:43 PM To: [me] Subject: LA CHOY Consumer Care Response: Case # 06631637 [ ref:!00D800cIJR.!500QU02afd0:ref ]
Hello Eric,
Thank you for reaching out to Ms. Schaefer’s office to let us know you were a fan of our LA CHOY TERIYAKI MARINADE AND SAUCE.
From time to time we reformulate our product recipes, this also includes how consumer preferences change over time. Unfortunately, it’s no longer available but we’ll make sure to share your comments regarding your request to bring back the older formulation with appropriate personnel.
If you have any further questions, please don’t hesitate to contact our supervisors at 1-800-722-1344, between the hours of 9:00 A.M. and 4:00 P.M. CST, Monday through Thursday, and between the hours of 9:00 A.M. and 1:00 P.M. CST, on Fridays. Please give reference number 06631637 to the supervisor who answers your phone call. If a supervisor isn’t available, please leave a voicemail with your name and reference number. A supervisor should return your call within 48 business hours.
Thanks again for taking the time to share your feedback.
Thank you for replying. We're unable to provide the recipe as it is proprietary but appreciate your interest in our products. Thank you again for taking the time message and enjoy your week.
From: Guest Relations guest.relations@target.com Date: Mon, Dec 11, 2023 at 4:12 PM Subject: Your Inquiry to Target.com Executive Offices To: [me]
Hello Eric,
Thank you for contacting Target about your experience. I received a copy of your email from our executive offices along with a request to reach out.
Thanks for asking about this “La Choy Teriyaki Sauce and Marinade” we understand you are interested to know if we carry or plan on carrying this. I do apologize, but we do not have this item available in our assortment and at this time we do not have any additional information to share regarding future availability. To view the wide variety of other Teriyaki sauces we do carry please click here.
We appreciate you reaching out and sharing interest with this item. I’ll be sure to share your comments with our buyers.
From: Melissa (Fresh Thyme) support@freshthyme.zendesk.com Date: Sat, Dec 9, 2023 at 10:50 AM Subject: [Fresh Thyme] Re: La Choy Teriyaki Sauce & Marinade To: [me]
Your request (26880) has been updated. To add additional comments, reply to this email.
Melissa (Fresh Thyme)
Dec 9, 2023, 9:50 AM CST
Dear Eric,
Thanks for reaching out! The products available at our stores may differ by location. To find out if your local store carries (product name), you may visit our website http://www.freshthyme.com and search for any of your desired products.
I will forward this to the Store Director for the Bridgeville, PA store location for you as well.
Thank you for being a Fresh Thyme customer! Melissa Fresh Thyme Customer Care
Nothing from Giant Eagle, Walmart, or Shop’n Save.
You should try to solve the maze, & then post it & tag me on social media. I’m @AiXeLsyD on pretty much everything.
I write to you today to invite you on a journey with me. The journey is the quest for the most absolute perfect Teriyaki sauce. You may find yourself wondering if it exists. I can assure you, it does… or at least it did. Over the past few years it has been increasingly difficult to find. You’re surely wondering by now, to which magical elixir I am referring? It is confusing, but I will try to explain: The original La Choy Teriyaki Marinade & Sauce is wondrous perfection, yet the La Choy Teriyaki Stir Fry Sauce & Marinade is devastatingly abhorrent.
I know that “teriyaki” may refer to a style, much like “barbecue” can denote many kinds of sauces, but it ought to be a crime to label these two sauces with the same descriptor. “Ketchup” came to describe the sugary tomato-based condiment we all know today, even though at one point it could have referred to many different things including a sauce with fermented fish.
I have seen the words on the label move around in various orders, so I’m not 100% sure exactly what to call the sauce, or how to differentiate it by descriptor… but I can tell you that the darker sauce in the bottle with the same shape as your soy sauce is fantastic, and the other stuff in the salad-dressing style bottle with seeds floating in it is terrible.
Over the years, I have written to my local grocery store, and they said the distributor discontinued it. I had one local store that carried it, and they have replaced its spot on the shelf with a similar yet inferior brand that we would have called generic in my youth. I have reached out to Conagra on social media, and was told to use the product locator. The product locator shows that no one around here sells that sauce, and seems to indicate it is not available online.
The La Choy website that lists all of the sauces does not show the good style sauce, but only the gross style. Is this an indication that you no longer manufacture the good stuff? Google searches lead to one gallon jugs or full cases. I only need a few bottles at a time. Looking closer, it shows as “out of stock” on some sites. Are you having supply chain issues? Is it being phased out? Is it available only regionally outside of my region?
I am writing to implore you to get me some answers other than the stock “Yes, we still make it. Please use our product locator.” I would like some real concrete answers. I also plan to write to all of my local grocery chains.
Please enjoy the attached maze, to help you as you contemplate a suggested resolution to my quest. Are you able to let me know the names of any of the distributors or local/national grocery chains where I can reach out to request your product, or even independent stores? I am in Bridgeville, PA, USA… just south of Pittsburgh.
I would love email addresses, or even snail mail. I am not a fan of these constraining contact forms.
I look forward to your reply, and thank you for the many tasty dinners that I have enjoyed thanks to your delicious sauce. I won’t even ask for an apology for the terribleness of the other sauce, even though you really should apologize for it.
I thank you for your time and attention, may you have a joyous and cheerful holiday season this year!
Your Hangry Fan, -Eric aixelsyd13(at)gmail.com
Help me on my quest!
I sent that to Conagra’s contact form, well, what would fit, but was able to attach the maze. I also sent it through Facebook and Instagram messages, and tried to reach out via Twitter (again).
I used a google search to find their CEO’s name and their supposed email syntax, and sent the message to several variations of his address. None have bounced back yet, but I doubt they will all go through. I did also email their media relations and investor questions email which I found in a press release.
What’s my next move? Snail mail? Other executives? Board Members? I plan to email local food chains & maybe even smaller grocers. How do I find their distributors? Should I snail mail these out?
I feel like I have been getting the run-around on this for years:
So, @ConagraBrands… how can you (in good conscience) call both of these #Teriyaki sacue with the only tiny disction on the label being one is a marinade & one is for stir fry… while one tastes like kissing an angel & the other like licking a demon's butthole? #LaChoypic.twitter.com/NvNohQ750J
I absolutely love the flavors in Asian food, but because of my shellfish allergy, I rarely dine at those types of restaurants because of ingredients like oyster sauce or brine shrimp as seasoning and cross contamination. I even had friends that once ordered “vegetarian” egg rolls that contained crab meat. I think it was a perfect storm of a language issue and a culture issue.
I posted this photo of a dish we make often on social media, and was asked for the recipe. I figured I would share it here too! It’s more of a method maybe than an exact recipe. My wife usually makes it with chicken instead of beef and without the chick peas.
2 or 3 cuts of whatever steak looks good / is on sale.
Extra Virgin Olive Oil – Maybe sesame oil would make it more “authentic?”
Salt, pepper, spices like onion powder, garlic powder, & season all.
Made 4 cups of instant rice according to the box, instead of salt in the water I used 1 teaspoon of beef bullion, set aside.
Sear the steaks on high on a flat pan that can go into the oven – coat w/ EVOO, salt & pepper… about 2 minutes a side.
Place a pat of butter on each steak, place in oven at 400° for about 10 minutes.
Cook the chick peas in a bit of EVOO, maybe medium-high heat. You need to keep an eye on them as they can “pop.”
Add the Teriyaki sauce to the pan and let it cook, maybe take it down to medium. I keep stirring & scraping the bottom of the pan.
Get the water boiling for under a steamer basket. I usually add onion powder and garlic powder.
Take out the steaks and let them rest on a cutting board.
Steam the vegetables above the boiling water once it starts to go… I usually wait for them to turn a bright color then turn it off as I like them still to be a bit crunchy. Carrots on bottom, broccoli in the middle, peppers on top seems to make the cook the most evenly.
Cut the steaks into strips, I try to go on an angle so they’re nice & tender.
Add the steak to the chick peas & Teriyaki… don’t overcook the steak. It should still be a little pink in the middle when you add it.
Fluff the rice.
I use garlic powder, onion powder, season all, Mrs. Dash, salt, & pepper throughout on everything.
Plate the rice, veggies, beef/chickpeas/sauce and enjoy!
It all sounds much more complicated than it is. You can cook he steaks on a countertop grill or cut them into strips & cook in the pan… but I tend to overcook them that way. You could, of course, also use the marinade as an actual marinade.
You could just boil the veggies too, but I feel like that takes out all the flavor and turns them to mush. Roasting them in the oven may be delicious too, but would take a bit longer… this would be good for the chickpeas too.
I’d be interested to see what other people think if you try it out. I’d like if you shared your meals like this in the comments, so I have more stuff to try.
I am stuck on this type of La Choy Teriyaki sauce & marinade. The flavor is perfect. The “stir fry sauce” has sesame seeds in it, & I’m not a fan of the texture and hate to tempt fate with diverticulitis issues. The other ones are just OK. What’s your favorite type? Have you ever made your own?
According to Wikipedia, it seems like Teriyaki is similar to Barbecue as it seems to refer to a style of cooking as well as the sauce. Maybe I am wildly misusing the term? I just like the sauce. A lot.
It has been increasingly difficult to find. I have tweeted(𝕏eeted?) Conagra and I think they are stalling. I’m going to have to have a maze-fueled letter & email wiring campaign. I was told the sauce was discontinued by a local distributor to Giant Eagle in 2009, but have definitely found it since then. The current La Choy website doesn’t list it as a product, but the Internet Wayback Machine has it.
I would love to hear your thoughts on how they or I could have handled the situation better.
I don’t feel they owe me anything at this point.
Where should we go to buy a couch? Are any furniture stores better than the others?
My requirements are:
It must be delivered, I don’t want to pick it up or assemble anything.
I want to see it & sit in it first. (Our current couch was bought online, sight-unseen, and is a dud.)
The store has to be able to actually hit promised delivery dates.
I’m stuck on a nice HIGH back after seeing a few.
🪑
Here’s the latest from Levin:
🪑
Eric,
I completely understand where you are coming from. I apologize that we failed to get your correct chair delivered to you during this time. I am the person that called your wife about the Facebook post. I wanted to reach out to you to apologize and see what I could do to help the situation. When we fail to meet our customers’ expectations, we want to make it right.
I know you said you weren’t sure what we could do at this point, but I feel we need to take ownership of our mistake and acknowledge your feelings. On behave of Levin Furniture I apologize for the mistake and the inconvenience this caused you during your recovery. That is a true heart felt apology, I treat customers the way I would want to be treated. I think sometimes we get desensitized and need to be reminded that people have other things going on in their lives and just owning our mistakes and saying I am sorry can make a difference.
I know you said you do not want to shop with a us. But if you would like to give us another chance in the future, please let me know and I will see we take care of you. If there is anything I can assist you with, please don’t hesitate to reach out to me.
Best Regards,
Kelly Matyas
Customer Experience Manager
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Should I write/call back?
Actual footage from a staff meeting about my recliner.
Well, I was done with Levin. Then they emailed a customer satisfaction survey. That triggered me again. Here’s what I sent back. Then I dug up as many corporate names as I could, and their email syntax. I know some landed, because about three minutes after I hit send they were calling my wife.
Here’s what I said:
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Hello Friends,
I recently had what we’ll call a horrendous experience with Levin Furniture. I had vented about it online, and moved on. Until my wife forwarded me the customer satisfaction survey. That took some immense lack of self-awareness on your part, so I am hoping with this missive to make you a bit more aware. The following is what I typed up & sent along with the 3 1-star answers to the survey. I thought I would look up some email addresses and get it in front of as many eyes as I could. I will also copy the salesman that my wife dealt with who never replied to her email inquiring about delivery.
Already sent was the following:
On Saturday September 9th, my wife & son went to Levin and a few other furniture stores to purchase a powered recliner for me, to help with post colo-rectal surgery recovery.
Looking online at our options and various price ranges, I knew I wanted a chair that had a cup holder, phone charger, and storage pockets… as I was not sure how mobile I would be post-op, and was quite frankly uncomfortable going into surgery.
I would have gone to view them myself, but that happened to be in-between my second and third ER trips & hospital admissions in 4 weeks stemming from a burst pocket of diverticulitis and a nasty ensuing abscess and infection. I was in poor health, and in no mood to deal with furniture sales tactics. I can even provide photos of the CT scans and the drain sticking out of my right but cheek if you like to be grossed out.
My wife ordered an Ashley Model Next-Gen DuraPella Power Recliner SKU # 2200413, mainly because Levin promised to deliver before La-Z-Boy & Value City could on very similarly optioned & priced items. Remember that “before” qualifier as you digest (pun intended) the following paragraphs.
In hindsight, it was a largely false promise on the part of Levin, one that if I were a pessimist would assume is a regular practice on the part of your sales team.
The chair was promised to be delivered by Sept. 19th. That Tuesday came & my wife logged in to the website to see the delivery was now scheduled for Thursday Sept. 21st, and we had no communication on that change from Levin.
On Thursday, my wife called the delivery number, then the store to ask about the chair’s whereabouts. She talked to an Anna who said the original salesperson, Jared Chambers, was “new” and “didn’t know he had to schedule the delivery.”
My wife also emailed jchambers@levinfurniture.com on Sept. 21st to inquire about the delivery, but as of yet has not received a reply. We can forward that unanswered email if needed.
Despite this excuse smelling of total and absolute bovine feces, Anna told my wife that they could “squeeze us in” that Saturday the 23rd for delivery. Were we the first order where this was discovered? If not, why wasn’t it rectified sooner? Does Levin train all new employees this poorly? You don’t really have to answer that last one. It was rhetorical.
Saturday the 23rd came and two nice men delivered a recliner to us. Once they brought it in & put it together, I noticed that it does not have the cup holder, phone charger, or storage pockets. It happened to be an Ashley Model 5930213 Power Recliner @ $1349.99, completely not what we ordered. It was not the same model, SKU #, or price.
The guys sent photos to their boss, their boss contacted Levins, & Anna called my wife.
We tipped the guys $20 and they took the nice new recliner away.
In that conversation with my wife, Anna then blamed an incorrect tag or sku # being on the display model in the showroom. She also used the phrasing that it was “no one’s fault.” This incensed me, as it obviously was the fault of Levin employees on multiple levels. Who tagged the chair with the wrong tag? Who double-checks their work? The salesman did not confirm that what he was ordering matched the floor model? This is not “no one’s fault,” this is a tragic comedy of careless errors.
My wife asked Anna at that time if we could purchase the floor model, as time was of the essence. Anna said she would call back.
We went to Big Lots! in Washington PA that evening to look at couches. Yes, we need a couch, and Levin is off the table for what I believe to be quite obvious reasons.
Anna had still not called my wife as of around 6:00 PM, so my wife called her. Anna said we could have the floor model if we came and got it. Now, I am in poor health with restrictions on lifting, my kids are young, we have a vehicle classed as a station wagon, and my wife is a strong woman, but I would not ask her to move a recliner herself.
You would think the salesman and or store manager eager to make good on a sale, would have delivered the damn thing in a pickup or something.
Customer service is dead.
No concessions on price were offered from Anna. My wife asked for some form of compensation for our aggravation, and at first the only offer was to refund the original delivery fee… for the WRONG CHAIR. Crazy us to assume it would be a given to not pay for that. I believe we got half off of the 2nd delivery, and were refunded the difference between the original incorrect, more expensive chair, and the correct less expensive one.
If your profit margins are so small that you cannot automatically offer a few hundred dollars off on this purchase or even on a future purchase, you perhaps need to rethink your entire business model.
The correct recliner was finally delivered on Tuesday Oct. 3rd. This was a full two weeks after it was promised, after the dates when we could have received a recliner from your esteemed competitors, and 3 days after I was released from the hospital.after surgery.
Did I mention that we set our old chair out for the trash the Thursday night prior to the initial incorrect Saturday delivery?
I would like to ask you to imagine having a foot-long section of your colon and rectum removed, your remaining section of colon & rectum stapled together, a wound vac hanging on your side connected to a tube from an incision above your belly button, and a bulbous drain hanging out of your side right at your waistline.
That makes sitting anywhere uncomfortable. Imagine, if you would, a nice stressless recliner to ease the situation… because I can’t.
Some other person did leave a voicemail for my wife after I left a frustration-venting rant & a comment or two on Facebook, but that was the night of my colon-cleanse. If you’ll forgive the mental image, we already had enough crap to put up with.
Honestly though, for that attention-grabbing shenanigans to be the ONLY thing that triggered some sort of response, you were well past the too little/too late threshold.
Your people skills are abhorrent at the sales and service levels, and your corporate level customer service is merely reactionary to online “bad press” only to save face, not serve actual customer satisfaction & retention.
I actually applaud your testicular fortitude in reaching out with a customer satisfaction survey. It either takes massive ignorance or massive swagger. And you already know where I believe you fall on the scale.
I now intend to send this to every level of your corporation that has eyes. May the best of them find work elsewhere, and may the worst of them stay to drive you further into the ground than the last time you were there.
Thank you for your time, and may whatever deity you ascribe to have mercy on your soul,
I neglected to note we tipped the 2nd set of delivery guys $20 too. But, if they don’t even pretend to care about the customers, they certainly don’t care about the employees, right? While we’re on the subject… was that appropriate, or cheap? I try to check in on these things occasionally.
After Kelly Maytas at Levin left my wife a Voicemail, I got this email…
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Eric,
Thank you for reaching out to us and letting us know about your experience. We aim to deliver a great experience and are disheartened when we don’t. We will use your feedback to make us better.
I apologize for the inconvenience and the stress this has caused you. I personally would like to speak to you about your experience and respectfully apologize and take ownership of our failure to deliver a great experience. I know you need to rest, but at your convenience can you please give me a call at 330-###-####.
Best Regards,
Kelly Matyas
Customer Experience Manage
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I took the time to send this back…
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Thank You Ms. Maytas,
Not sure if you got just the survey response, or the email that I tried to send to a handful of people after researching names and email syntax online.
I am really not sure what you can do at this point for us.
I suggest you get your Robinson store in order… from tagging furniture properly, to sales reps understanding the product, your procedures, or setting up deliveries in a timely manner, and customer service reps that understand what apologizing really is. Only then can you maybe knock it out of the park for future customers.
We are in desperate need of a new couch, but not that desperate. I feel like your team has not only burned but nuked the proverbial bridge, and I concede that I worked on that from my side of things also. I am not a fan of phone calls, I prefer the written word. I also prefer retailers that automatically offer discounts on current or future sales without having to be asked. Again, we’re past that.
Unless you’d like to suggest a competitor that will actually deliver a quality product on time?
Good luck to you in righting the ship at Levins, as your tenacity in reaching out speaks to the fact that you will stay the course! I wish that we could have dealt with you on the store level instead of when it reached a wild level of ridiculousness (again, the online shenanigans are all on me – but it shouldn’t have taken that to garner attention).
I appreciate your time in reaching out! I like you, unlike your seemingly dimwitted and soul-crushed coworkers. Perhaps they need a pizza party or two for morale?
If this inspires you to do one, that would be awesome. Post on social media & tag me @AiXeLsyD13 on just about everything. (Except PayPal. Whoever has that must be a real asshole because I have been using AiXeLsyD13 since like Angelfire and AOL Instant Messenger.) I am trying out Threads and Blue Sky while Twitter is becoming 𝕏. I gave up on Mastodon and that one other one I forget the name of.
You can also email it to me like this anonymous solver did at world.and.lunar.domination@gmail.com.
☡🚧🚨🚨🚨🚧 SPOILER ALERT!Solution Below: 🚧🚨🚨🚨🚧☡
Reader-submitted solution to a 2012 maze that I inexplicably called “Shift Spiral Spin.”
What happened? I remember the glory days of sun rooms, the salad & toppings bar. How did we come to this?
World (and Lunar) Domination 