Commonwealth Press & a bunch of other South Side businesses need your support.


Support local small business owners, get some Christmas shopping done this weekend at Commonwealth Press, and help fight a senseless boycott.  Get $5 off in exchange for a stupid mailer, or a receipt from one of the listed local businesses…

common wealth press is literally a mom and pop shop.

common wealth press is literally a mom and pop shop.

Dan is good people. Commonwealth makes a great product.  (Like both rounds of Ernie and the Berts T-shirts!)  Check out the political side of things at the bottom of this page.  Don’t uselessly rail against any of these businesses, especially if you don’t understand the policies in question.

Boston Market ups the pressure… (a.k.a. What now, Panera Bread?)


Insanity.

http://twitter.com/#!/W_a_L_D/status/136910586947715072

That’s right.  Boston Market not only reached out via my contact form thanks to Facebook, but also had the cojones to do this…

Boston Market RT!

Boston Market RT!

I still haven’t received a reply to my email to Mr. Wakabayashi, but what now Panera Bread? What now?  Clearly, this will pan out to be a bigger rivalry than Neil Young vs. Skynrd, or East Coast Rap vs. West Coast Rap.  Maybe even bigger than me vs. the people that think I’m McDonald’s (At Least Mr. Wakabayashi used my contact form correctly!)

http://twitter.com/#!/W_a_L_D/status/137169033266077696

http://twitter.com/#!/bostonmarket/status/137212008138424321

If you have no idea what’s going on, or if you work for Panera Bread.  You can catch up here…

In other news, did you know that they both cater?  I wish someone would have told me.

Panera Bread (Scott Twp. Greentree Road) on UrbanspoonI actually stopped at the local Panera the other night because the wife was sick and wanted some of that cheese-broccoli soup.  I went in to get some to go, and got myself a half of a turkey sandwich and a cup of the chicken noodle.

The employee (a young girl, of course) at the counter was quite friendly, asked if I wanted lettuce tomato or onion on the sandwich, and even asked if I wanted mustard and/or mayo.  Clearly, someone went over new procedures.  Sadly, I asked for lettuce & tomato… and got neither, but I did get mustard and mayo.  I applaud the effort, and shame on me for not checking before I left the store.

I have to say, after my initial complaint, they have totally stepped it up service-wise.  I still call shenanigans on the new soup.  They ought to let sales do the talking… OFFER BOTH.  It’s certainly a popular item.  Let the consumers decide if they want a great-tasting soup… or the crappy flat-noodled healthy soup.  Clearly, as a leader in the Fast Casual industry, you can afford to test the proverbial waters?  I think more changes have been made, but it’s still not the old soup.  Shenanigans.

Also, I counted 3 signs within  a span of about 8 feet on the counter where you wait for your order advertising the catering… and the pop machine still does it too.  I think the receipt may have even said something about it.

I spend far too much time contemplating fast food & fast casual dining.  If only I could save time buy purchasing already prepared meals.  Does anyone out there do that?

Boston Market is ready to battle.


Boston Market cup

In this corner...

Look out Panera Bread, Boston Market has your number!  I was out of town this weekend, and didn’t check email much.  I didn’t have the time & energy to properly respond to this until we came home.  I find this to be incredibly awesome.  Dennis “The New Guy” Wakabayashi from Boston Market is ready to put his company’s catering services to the test.  The line between my lunacy in email writing and reality is ever increasingly blurred.  Perhaps my preposterous idea will turn into a real happening.

Insanity.

Sparked by some snarky postings of various blog post url’s on Facebook

From: Dennis Wakabayashi <engage@bostonmarket.com>
To: <Me>
Sent: Friday, November 11, 2011
Subject: W(aL)D Feedback
Name: Dennis Wakabayashi
Email: engage@bostonmarket.com
Website: http://www.bostonmarket.com

Message / Comment:

Hi, I’m the new guy here at Boston Market, just brought on, to engage with awesomeness like yours. I loved your article and definitely interested in the catering battle royal at your place…count me in! Not only that my friend your band has some T-shirt coming your way!

Send me a list of sizes, and a couple videos of your music, so we can be sure you’re rocking the family friendly vibe that we know and love….

If you want to reach out to me directly DO IT. dwakabayashi@bost.com (Senior Manager of Digital Marketing)

How’d you find my blog?:
You posted on our Facebook page!

Time: Friday November 11, 2011 at 6:23 pm
IP Address: 000.000.000.000
Contact Form URL: https://aixelsyd13.wordpress.com/contact/

Sent by an unverified visitor to your site.

So, of course, I wrote back…

From: Waldo Lunar <world.and.lunar.domination@gmail.com>
Date: Mon, Nov 14, 2011
Subject: Re: W(aL)D Feedback
To: engage@bostonmarket.com
Cc: dwakabayashi@bost.com

Shalom Dennis!

I see that more companies are hiring people in your position to figure out the best ways to use social media to their advantage.  What a great thing!  I have had some excellent interaction with Nate Riggs of Bob Evans.  I have even had great dealings in the past with Lori Smelt at Boston Market.

I have a goofy email sending online persona, now named Waldo Lunar… that keeps clashing with the real me.  It’s ever more impossible to separate the real from the absurd.  Ha ha.

I have asked for the T-shirt sized of the other dudes in my band, but I’m not sure if their ideals would support such blatant corporate sponsorship.  We are, after all, a punk rock band at heart.  Then again, what’s more punk rock than doing the exact opposite of what a good punk rock band should do?  Also, I’m just a Bert, so I must clear things with Ernie.

I’m not sure that the band, Ernie and the Berts, is family friendly.  Despite this perhaps somewhat misleading name… we’re prone to spew forth occasional potty humor, sexual innuendo, and movie-Tourette’s-like bouts of profanity.  Also, don’t ever eat Ernie’s soup.  This has not stopped the interest of other yet-to-be-named possible corporate sponsors.

For your review and entertainment, I do however submit the following videos:

I trust that you’ll laugh, cry, and share with friends.

I’m glad that they have someone with some wit and intelligence monitoring Facebook for Boston Market.  In 2011 (soon to be 2012), I feel that it’s extremely important for a company to use social media for important feedback regarding the perception of their brand & service.

I’m quite glad that you’re interested in the catering battle-royale!  Unfortunately, I haven’t had any takers from the Panera Bread camp.  In fact, I believe their policy is to ignore my emails from now on, or that I have been perhaps stifled by their in-house spam filtering system.  I haven’t received so much as a “thanks for your interest” or even a “please stop emailing us.”  They haven’t used Facebook to the advantage that you now have.  Although, they did reply (uninterestingly) to a tweet.  Do you perhaps have any professional colleagues at Panera that you could cajole into action?  Since Batman Movie night has come & gone, my wife & I have discussed the possibility of a Back to the Future or Indiana Jones movie night.

(I assume that your interest is in a catering battle, and not the literal scuffle for a single dollar?)

Perhaps, with the lack of interest from Panera Bread, we could involve Bob Evans?  Surely, your meal offerings are more in line with them, rather than some paltry soup and sandwiches?  How would you feel about your chances against them?  Maybe Panera needs to lie low in the media, in light of recent events that happened nearby.

You can send a goodwill token of appreciation for my new adventurous advertising ideas, if you end up using any of them.  A commission check would be nice also.  I excel in the ridiculous, but am unsure how to make a profit from such ridiculousness.  Following the model put forth by advertising within the walls of where one is currently doing business, I figured it would be OK to ask in this email.

How do you feel personally about unabashed advertising for catering service while you’re currently in the place, already spending your hard-earned dollar?  Let’s face it, at the brisket meal hovering around $10, I can go to a local diner for less and not be slapped with advertising while I sup.  I go to Boston Market for the tasty meals, (perceived) speed of service, and glittering hope of consistency.

Imagine picking up a bottle of Coca~Cola at a convenience store, and on the label, it tells you to go buy a 24 pack of cans, 2-liter, and/or six-pack of bottles.  At the moment, you’re interested in quenching your thirst… not stocking your ‘fridge or obtaining a caffeine high.  Not a perfectly parallel predicament, but food for thought nonetheless.

I would like to thank you for your interest and the response to my insanity.  I can’t wait to see how this plays out.  Can you think of any other catering battle participants?  Perhaps we can put together a rock n’ roll show rather than just a small movie night…

I’ll let you process all of this, and get back to me on your own time with your thoughts.

Excelsior!
-ERiC AiXeLsyD (a.k.a. Waldo Lunar)

Bread Soda

In this corner...

Now, how to get Panera Bread to bite?  This isn’t rhetorical.  I’m actually looking for your advice.

If you’re confused here, you may want to check these out:

It would be beyond super-awesome…


Cover of "Don't Make Me Wait"

Don't Make Me Wait

It would be beyond super-awesome if you could come out to this show. Why? Ernie worked hard to bring Locksley to town.  They just got back from Japan, and they’re rocking selected cities around the U.S. You can’t deny their incredibly poppy sound & we can tell you that they put on one hell of a show.  Go to their site, check out the free EP, look ’em up on YouTube, hear ’em on TV, then come see ’em live next week with us at the Smiling Moose.

Original post here: I’ll take Locksley for $10, Alex!

Reposting below:

➳➳➳

You’ve heard their songs. You know Locksley even if you don’t know it. They’re the next big thing, and you have the chance to see them now! Ernie and one of the Berts saw them open for Fountains of Wayne in Philadelphia, and they dug it so much that Ernie decided to set up a show to bring these guys to the ‘Burgh!

Locksley

From Wikipedia:

Television, Press and Placements

Locksley performed “Don’t Make Me Wait”, “Let Me Know” and “She Does” on Jimmy Kimmel Live! March 2, 2007. They performed “Let Me Know” on Late Night With Conan O’Brien on August 13, 2007. MTV made Locksley their “Featured Artist of the Week” for two weeks straight on September 8–22, 2008.

After the release of Don’t Make Me Wait, Locksley were featured in multiple magazine spreads, notably SPIN Magazine’s “Breaking Out”, Rolling Stone‘s “6 Breakout Bands to Watch”, Alternative Press‘s “100 Bands You Need To Know” and in ELLE Magazine with an 8 page fashion spread in their March 2007 issue.

Many of the songs off of Don’t Make Me Wait were licensed for TV, commercials and movies, notably: “She Does” as the theme to HLN‘s Morning Express with Robin Meade, placement in the Friday the 13th remake, “Don’t Make Me Wait” as the trailer music to the Paul Rudd and Eva Longoria movie Over Her Dead Body and “My Kind of Lover” in the J.J. Abrams-produced Cloverfield.

On August 24, 2008, “All Over Again,” “Don’t Make Me Wait,” and “She Does” were made available as downloadable content for the popular Xbox 360 and PlayStation 3 game series Rock Band. The songs have been downloaded over 60,000 times to date. Locksley credits licenses with keeping the band going.[3]

Locksley wrote the song “Slink (A Hymn)” for use as the theme song to FOX’s TV show The Good Guys.

The ECHL hockey team the Toledo Walleye plays the chorus of “The Whip” whenever the team scores a goal at home.

Owens Community College uses “The Whip” in a number of radio and TV commercials. “The Whip” is also used in an American Family Insurance commercial, and has been used by the Columbus Blue Jackets, Detroit Red Wings, Vancouver Canucks, Toronto Maple Leafs, and Dallas Stars as their goal song since 2011-12.

➳➳➳

You can buy your tickets now to make sure you get them in your music-loving hands in time for the show. You can also buy at the door. Really though… It’s 2011. Try buying something online. It’s quick. Convenient. Easy.

❧ LOCKSLEY w/ Ernie and the Berts & The Mondaze - Tue. Nov. 15th 2011 @ The Smiling Moose (Pittsburgh, PA - South Side)

❧ LOCKSLEY w/ Ernie and the Berts & The Mondaze - Tue. Nov. 15th 2011 @ The Smiling Moose (Pittsburgh, PA - South Side)

Here are the show details, stay tuned for videos after the details:

➳➳➳

The Bands:

The Venue:

The Details:

➳➳➳

➳➳➳

http://twitter.com/#!/LocksleyMusic/status/128484733981179904

http://twitter.com/#!/LocksleyMusic/status/131161295209775104

http://twitter.com/#!/LocksleyMusic/status/131144967140814849

➳➳➳

➳➳➳

EatB in the Pgh CP


I found this rather amusing:

Pittsburgh City Paper - 11/02/2011

We're famous!

Ernie and the Berts – November Shows


We have some shows coming up.  You ought to attend.  We’re a good time.  I promise.

The Punk Rock Sock Hop Invades Pittsburgh! Sat.11/05/2011

The Punk Rock Sock Hop Invades Pittsburgh! Sat.11/05/2011

This is going to be one crazy show… bands, magic, a DJ spinning 50’s tunes, zombies, contests, prizes, and probably even drunk chicks.  You can get free admission and some other goodies from Pittsburgh Punk Rock with very minimal effort (if he extends the contest).  This benefits Free Ride Pittsburgh, and is a Pittsburgh City Paper Critic’s Pick for this weekend!  Click the flyer for details, links to all the other bands & entertainment!

Locksley, Ernie and the Berts, & The Mondze! 11/15/2011 @ The Smiling Moose!

Locksley, Ernie and the Berts, & The Mondze! 11/15/2011 @ The Smiling Moose!

Click the flyer for details, to see videos from all 3 bands, the link to buy tickets, and check the comments for the link to a free EP called Ghosts from Locksley with a fun Halloween theme!  Erin saw these guys in concert, and wanted to bring ’em here to the ‘Burgh.  You’ve heard the song “The Whip”.  Lets show them some love!  Help spread the word.

Bob Evans Follow-Up Bob Evans Follow-Up Bob Evans Follow-Up


Jelly! Jelly! Jelly!

Jelly! Jelly! Jelly!

You read about the Bob Evans fallout and follow-up, right?  In the interest of fully full disclosure, we went back, got a free meal, and had a nice normal dining out experience.  It went well.  LeAnn from Bob Evans wrote to check on me, and I thought I’d share the dialogue.

From: “Purdy, Leann D”
To: [Me]
Sent: Tuesday, October 25, 2011
Subject: RE: Bob Evans – Reference # 720520 / Blog post about Bob Evans

Hi Eric!

 I wanted to follow up with you to see if you had been back, if not I understand.  I do hope that you do at least use your gift certificates to get some of our amazing Wildfire BBQ sauce!

I know you had concerns with what action was taken after your call/email, I can assure you that all of your feedback is used for training purposes, we did forward your comments to the area coach and general manager so that we can ensure that we are providing excellent service.

Have a great day!

Jelly Jelly Jelly!

bef.gif

LeAnn Purdy
Representative, Guest and Consumer Relations

Supporting Bob Evans Restaurants, Bob Evans Food Products & Mimi’s Café Restaurants
3776 South High Street
Columbus, OH 43207
Bob Evans Guest and Consumer Relations: (800) 939-2338
Mimi’s Café Guest Relations: (866) 616-6464
Fax: (614) 492-4971
Bobevans.com

And, my response:

From: [-mE.]
To: “Purdy, Leann D” ; Riggs A.
Cc: [The Wife]
Sent: Wednesday, October 26, 2011
Subject: Re: Bob Evans – Reference # 720520 / Blog post about Bob Evans

Hello LeAnn,

Thank you very much for the follow up!  We actually did get the opportunity to take advantage of a free meal last Thursday night, at the same Bridgeville location.  It was a wonderful experience.  It wasn’t too busy when we arrived… and we seemed to get there right at a shift change, but the service was smooth nonetheless, and we only had to ask once for jelly!

Asking once for jelly & receiving it struck me as a possible bad omen.  Upon arrival, the first thing we heard as we were seated was the waitress at the table next to us (oddly not our waitress) telling her customers that something had been comped or removed from their bill… and the customer was spouting off about something unintelligible.

We had an excellent waitress then waiter, there was no shouting from the kitchen, the food was prepared well.  Some of the carrots with my turkey dinner were dry/cracked, but you’ll get that anywhere.  I didn’t see a manager on duty or patrolling the dining room, but things were running quite smoothly without their presence.

If you talk to the area coach/general manager/managers/team there again, please pass on our thanks for another great meal that was back to what we would call a normal Bob Evans experience.  I didn’t present my BE gift money until the end of the meal, but it didn’t produce any speed bumps and we still have one left!

Thank you for the gift, and both you & Nate for your time, and sincere follow-up!  (Follow-ups?  Follows-up?)

“Jelly! Jelly! Jelly!” may be a good ad campaign.  “Pizza! Pizza!” worked for Little Caesar’s.

Thanks again,
-Eric

Bob Evans Restaurant on Urbanspoon

☠ Good Halloween Movies?


The Monster Squad

Monster Squad

I have a bunch of stuff I wanna blog about, but I need the time to sit down & do it.  [I have some goofy World (and Lunar) Domination ones coming up, some half started… that seems to be what grabs more readers/comments.]

You’ll help write this blog post for me.  If you’re seeing the link on Facebook, Twitter or Google+ … please reply in the comments section here at the blog, not in the comments stream at Facebook or Google+, & not an @ through Twitter.  If you’re logged in on Facebook or Twitter you can comment down below using either account!

This one is relevant & easy to knock out because of the time of year.  I was trolling through Netflix on the Wii the other night, trying to find a good Halloween-ish movie to watch.

Cover of "Shaun of the Dead"

Shaun of the Dead

My wife is scared easily, and wasn’t in the mood for House of 1000 Corpses-like gore or Alienlike “Ah!” jumps.  (I still can’t get her to watch Silence of the Lambs.)  I was thinking The Crow, maybe Monster Squad or Shaun of the Dead.

I thought of a bunch that weren’t available for streaming, like Wolf and Teen Wolf or even Beetlejuice.  I found myself unable to think of campy other spooky fun.

Help me build a go-to list of all of us who are too old to remember good scary/funny/creepy movies like Ghostbusters, Batman, Zombieland, Fido, Edward Scissorhands, etc.

Roku XDS

Roku

While we’re on it, does a streaming service other than Netflix offer these movies, or am I going to have to start trolling the cheap DVD/Bluray bin at Walmart?  Maybe I just need to get a device like Roku that streams Amazon movies.

What movies make you want to mentally escape in front of the blue glow of your TV under a warm blanket on a cool October day?

Cancer Benefit Show


Cancer

Image by GDS Infographics via Flickr

Borrowed this from the Ernie and the Berts blog…

⚕☣☤☣⚕ Attention Kids Under 21 and People Who Hate Cancer:

We have a show coming up that you ought to make an extra effort to attend.  We don’t do many all ages gigs, so this may be your only chance for a while.

This formerly had a slightly more impolite name, but it has been toned down a little bit:  P!$$ ON CANCER: A Musical Collaboration to fight for a friend’s life!

A friend of Bert’s has set up the show, and it looks to be (the good kind of) chaos.  Disgust in Disguise are a bunch of cool cats and it looks like there’s a really diverse set of musical genres happening, as well as a silent auction and some food & drink specials.

We’re asking you to come out, support a good cause, listen to some music, eat, drink, & be merry.  Please don’t literally pee on anything or anyone.  (This means you, Brad.)

Here are the details in case you missed ‘em!

When your body is your enemy, how would you choose to fight?

Join us as we take a stand against a friend’s cancer.
Help us fight his silent war.
March with us, beside him, as we tell his cancer to F@#! off!
He’s ours. We’re not done with him, yet!

The Bands:

  • 12:00 AM | Voices and Vessels | FB / RN / My_ / @t | (Metal / Post-Hardcore)
  • 11:00 PM | Disgust in Disguise | FB / RN / My_ / @t | (Metal / Hardcore / Punkrock)
  • 10:00 PM | Ernie and the Berts | FB / RN / My_ / @t | (Rock / Pop / Punk)
  • 09:00 PM | Lyndsey Smith | FB / RN / My_ / @t | (R&B/Soul / Funk / Pop)
  • 08:00 PM | Midnight Rose | FB / RN / My_/ @t | (???)
  • 07:00 PM | The Ele[mental] | FB / RN / My_ / @t | (Rock / Alternative / Indie Rock)
  • 06:00 PM | The Long Knives | FB / RN / My_ / @t | (Indie / Psychiatric / Distofuzzadelic)

The Place:

The Details:

If anyone has any more details, links that I missed, or a flyer, please let us know in the comments!

Bob Evans’ Follow Up


A Bob Evans Restaurant

random BOB EVANS image from the web

Bob Evans Restaurant on Urbanspoon

After posting my recent tale of insanity during a Bob Evans visit, I received some almost immediate follow-up from Nate Riggs via Twitter DM:

nateriggs
– Eric – I work with Bob Evans. Saw your blog post. Would you shoot me your email so I can help make this right? 🙂

nateriggs
Thanks. Ill email you in a few and make sure we make this right By the way – love your blog and your writing style. 🙂

Twitter is awesome.  Instant responses.  These were followed up with another quick flurry of emails:

From: “Riggs, Nathaniel A.” <Nate_Riggs@BobEvans.Com>
To: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 1:52 PM
Subject: Blog post about Bob Evans

Eric,

Thanks so much for your email address and for your post. We always try to deliver the best guest experience that we can, but sometimes we mess up. We’re truly sorry for the wait time and hassle that you and your wife experienced in our restaurant.

On a personal note, I dig your blog and was just in Pittsburgh yesterday. This is week 3 for me at Bob Evans leading digital and social so I’m working through some on boarding before I can really work on tightening up our digital presence.  I’m a blogger as well – http://nateriggs.com – and I always appreciate when bloggers are so respectful, even when we messed up. J

The next email from me will refer you to Leeann Purdy in our guest relations department. She will email you and take it from there.

Again, thank you!

BEFarmslogoemal

Nate Riggs
@nateriggs
Digital Marketing Strategist, Restaurant Marketing
3700 South High Street
Columbus, Ohio 43207
Phone: (614) 497-7447
Droid: (614) 348-2646
www.bobevans.com
We like you. Like us on Facebook!

and…

From: “Riggs, Nathaniel A.” <Nate_Riggs@BobEvans.Com>
To: “Purdy, Leann D”
Cc: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 1:55 PM
Subject: Contact information for Eric Carroll – Pittsburgh Blogger from this morning

Leann,

Hi there.

I’ve copied Eric Carroll on this message. He is the Pittsburgh blogger who posted on our Facebook page this morning as we discussed. Would you please reach out to him when you have a moment?

Thank you!

BEFarmslogoemal

Nate Riggs
@nateriggs
Digital Marketing Strategist, Restaurant Marketing
3700 South High Street
Columbus, Ohio 43207
Phone: (614) 497-7447
Droid: (614) 348-2646
www.bobevans.com
We like you. Like us on Facebook!

and…

From: “Purdy, Leann D”
To: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 2:32 PM
Subject: Bob Evans – Reference # 720520

Mr. Carroll,

I would like to first, thank you for taking the time to share your experience regarding your visit to our Bridgeville location, and also sincerely apologize for the overall unacceptable food and service you received.  I also appreciate that you were so candid as most people will not complain, the will just not go back, and we would not have the opportunity to try to make it up to you.

Our company places great emphasis on training our employees to satisfy our guests, so we appreciate that you have brought this to our attention.  We expect our servers to be attentive, timely, and attend to all of our guests needs, and I am very sorry that we let you down.

I would like the opportunity follow up with you by mail to invite you back to our restaurant, and if you are willing, I would like your address so that I can formally apologize to you by mail.  I also have shared your comments with the general manager and area coach of this location also so they can ensure that any necessary action is taken.

Again, Mr. Carroll, we appreciate your comments.  We value your patronage and appreciate your interest in Bob Evans Farms Inc.

LeAnn Purdy
Guest Relations
Bob Evans Farms, Inc.

and…

From: “Purdy, Leann D”
To: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 3:24 PM
Subject: RE: Bob Evans – Reference # 720520

Mr. Carroll,

I wanted to send a follow up because I researched our records and did find where you had sent us these comments on our website with your mailing address included.

I have updated our records and a letter will be going out to you tomorrow.

Have a great day!

bef.gif

LeAnn Purdy
Representative, Guest and Consumer Relations
Supporting Bob Evans Restaurants, Bob Evans Food Products & Mimi’s Café Restaurants
3776 South High Street
Columbus, OH 43207
Bob Evans Guest and Consumer Relations: (800) 939-2338
Mimi’s Café Guest Relations: (866) 616-6464
Fax: (614) 492-4971
Bobevans.com

Then a week or so later, I got this in the mail…

Bob Evans Letter

Bob Evans Letter

Bob Evans Coupons

Bob Evans Coupons

How cool is that?  That’s enough for a meal & a half for the wife & I.  I have to say, I applaud their quick followup, perceived excitement, blatant flattery, and sincerity.  I do have to say, I’m a little afraid of returning to the Bridgeville location if someone was reamed by a regional manager as slyly implied by the emails and letter.  I mean “I also have shared your comments with the general manager and area coach of this location also so they can ensure that any necessary action is taken” seems pretty serious.  I don’t want to go back with Bob Evans bucks in hand and have them be all like “Oh, this is that butthole who wrote a blog and got me a lecture while I was just having a really bad day…”  Or do you think it was calmly presented as “OK, we obviously have some sort of breakdown, what can we as a management team do to help”?  I mean, that’s how it should have gone… right?

The didn’t comment on the asking 3 times for jelly code, so I can only assume this is a real thing.  Next time you’re at Bob Evans and you want jelly, ask for it thrice and ye shall receive thereupon the third asking.

Where’s the balance?  I’m really looking for input here.  Was I right to complain?  Am I safe in returning?  Should I just go to the Bob Evans in Robinson?  Think they have the same area coach & general manager?  How good is their Wildfire BBQ sauce?