I told you that Kuhn’s was disgusting.


I’ve written before (although indirectly) about the foul assemblage of half-rotting food that is Kuhn’s Market on Banksville Road.  You may recall my description of Kunh’s as relayed to Giant Eagle while requesting that they carry some La Choy Teriyaki Sauce.  If not, here it is again..

I actually make special trips to the Shop ‘N Save by WAL★MART in Heidelberg or I actually set foot in Kunh’s Market on Banksville Road to get the La Choy Teriyaki Sauce. Have you BEEN to the Kunh’s on Banksville Road? I’ve gotten moldy peppers from that place, as well as ‘turned’ sour cream, …and melted ice cream. I don’t want to go in there. But, I do. Why? To get the La Choy Teriyaki sauce, my friends. It’s THAT GOOD.

I know I’ve told countless others.  I know my mother-in-law looks at me in disbelief because apparently the Kuhn’s on McKnight Road is just awesome.

But, I finally have some validation…

URL: http://www.youtube.com/watch?v=lVmyF8xjtSQ

See?  You can read the full story on KDKA’s website.  Yes, I get that the point of the article is the union trying to organize there… but they wouldn’t be trying to organize if conditions were good.  If I had to guess, I’d say that store owners keep the coolers and freezers on lower settings to save a buck or two… but at what cost?  I really haven’t ever heard anyone say anything nice about the place.  We’ll buy canned or boxed stuff there occasionally in a pinch, but we’re always looking closely at the expiration dates.  As far as the meat & produce & even the dairy products…  I’ll go out of my way to another store, or just go without.


Edited – Discussion was happening in other forums, decided to re-post some of that here…

From: http://www.facebook.com/AiXeLsyD13?v=feed&story_fbid=276026441617

Eric Carroll
Nice: http://bit.ly/9MqDcy I KNEW they weren’t keeping stuff cold enough at Kuhn’s. That place is filthy too.
January 28 at 7:20pm via Selective Tweets

Dave Warren
I almost never buy anything remotely perishable there.
January 28 at 7:40pm ·

Nunzio Martin
Dude that place smells I never go there
January 28 at 8:00pm ·

Dave Warren
I will go out of my way to find a Giant Eagle just to avoid Kuhn’s.
January 28 at 8:06pm ·

Andrew Welsh
walmart* is cheaper
January 28 at 8:20pm ·

Dave Warren
Wal*Mart is cheaper, when they have the items that I require. They usually do not.
January 28 at 8:22pm ·

Andrew Welsh
dave i have to correct you, it is no longer “wal*mart” it is now “walmart*” the corporate logo moved the star to the end.

yeah luckily for me walmart* carries all that i need, and is always cheaper. but that’s just me.

Kuhns is great for running to the store quick since it’s 3 minutes from my house.
January 29 at 1:11pm ·

Eric Carroll
Didn’t it used to be a ★?

Wonder how much time and money they wasted coming to that decision?
Sun at 12:40pm ·

Eric Carroll
Ah: http://walmartstores.com/AboutUs/8412.aspx
Sun at 12:41pm ·

Eric Carroll
And… http://wp.me/pwqzc-5b
Sun at 12:45pm ·

From: http://www.facebook.com/AiXeLsyD13?v=feed&story_fbid=274668168996

Eric Carroll
Kuhn’s Market on Banksville Rd.
Favorited on http://www.youtube.com
I keep telling people that this place is filthy. No one believed me. Ha ha. I know they don’t keep the coolers cold enough… ever. I have brought home melted ice cream. From KDKA, full news story & video here: http://kdka.com/local/Banksv…
January 29 at 12:20am via YouTube ·

T.J. Freeman
BWahahahaha fuckin bird! …. alright well if thats a violation then you need to close the foodcourt starbucks and everything else dealing with open food in robinson mall cos i’ve seen many o bird flyin around that bitch. All that aside … that Kuhn’s is about the only place around there to get food unless you wanna travel to bridgeville or parkway center or south hills…. fuck the union … if yer worried about it then just dont buy produce or deli foods there.
January 29 at 12:28am ·

Cody Starr
man i don’t care how dirty kuhn’s is ……i would eat those deli pizzas they make with dust bunnies for toppings….they are the bomb
January 29 at 5:01am ·

Jeffrey Guerriero
eric, my aunts family owns those stores, I used to shop there when we lived in Dormont.
January 29 at 12:51pm ·

Bethany Pastorius Carroll
Kuhns on Mcknight Road is wonderful however this one on Dormont is a shithole. We will only buy canned goods or boxed stuff and that’s only if its an emergency. We have bought sour cream- molded. A green pepper- mold in the inside. Ice cream- melted by the time we got home. We will go completely out of our way than go there. Disgusting place.
Sun at 12:17am ·

Eric Carroll
Yeah, they put the “ew” in Kuhn’s down here on Banksville. http://wp.me/pwqzc-5b – There are two Giant Eagles very close by too… one in Parkway Center and one on Cochran Road.
Sun at 12:37pm ·

From: http://www.facebook.com/AiXeLsyD13?v=feed&story_fbid=296660212120

Eric Carroll
I’ve had a lot of people weigh-in on Kuhn’s on various forums. I urge you all to reiterate or expand here: http://bit.ly/cb9WJX Thanks!
Yesterday at 3:56pm via Selective Tweets ·

Andrew Welsh
i still fail to see the big deal, the health department said these “aren’t earth shattering and were corrected quickly”
Yesterday at 6:42pm ·

Michael Perdue
I’ve always remembered Ferris’ in M-ville to be particularly bad.
Yesterday at 7:15pm ·

Eric Carroll
Andy… The big deal is that I was right about them not keeping stuff at the right temperature. I like to be right. Ha ha ha.

Mike – you’re right… both old Ferris weren’t quite right.
4 hours ago ·

Eric Carroll
See: http://wp.me/pwqzc-5b
4 hours ago ·

From: http://www.facebook.com/AiXeLsyD13?v=feed&story_fbid=282997407055

Eric Carroll
“KDKA-TV’s Paul Martino did an independent review of Allegheny County’s inspection of seven Kuhn’s stores last year. There were some violations, including salad stored at unsafe temperatures, contamination from raw meat, and more temperature problems.”

I told you that Kuhn’s was disgusting. « World (and Lunar) Domination
aixelsyd13.wordpress.com
I’ve written before (although indirectly) about the foul assemblage of half-rotting food that is Kuhn’s Market on Banksville Road. You may recall my description of Kunh’s as relayed …
Sun at 12:43pm ·

Adam Rahuba
Foodland, Shop & Save, Kroger, IGA, Sparkle, Kuhns are all dirty. Can’t stand em.
Sun at 2:12pm ·

From: http://www.pittsburghbeat.com/mb/viewtopic.php?topic=17308&forum=21

AiXeLsyD13
I got a lot of comments on this on facebook… both in my status, and when I “favorited” the YouTube video… None when I posted the link to the blog though.
Post Posted: Mon Feb 01, 2010 10:22 am

Mike_Hype
I have to disagree with you entirely on this one. I love that Kuhn’s and I stop there almost every Sunday night on my way home from hockey to pick up produce alone. Their apples are awesome, their bananas are always the exact amount of ripe to take home and store for the week. I have not yet found a Giant Eagle that even comes close to the quality of produce that I get from Kuhn’s. I was just there last night as a matter of fact. Rotten apples from Kuhn’s: 0, from Giant Eagle: 5. What’s worse than finding a rotten apple? Finding half a rotten apple.
Post Posted: Mon Feb 01, 2010 12:44 pm

Dave NT
The Giant Eagle Market District pwns n00bs.
Post Posted: Tue Feb 02, 2010 8:04 am

Mike_Hype
Sitting here eating one of the best apples that I have ever eaten, it happens to be from Kuhn’s.
Post Posted: Tue Feb 02, 2010 12:55 pm

AiXeLsyD13
While finding half a rotten apple is indeed disgusting, I try too look at stuff before I bite into it… although I’m admittedly overly paranoid about food in general.

I’d have to say, I’m fairly confident that if we set up an independent study of the produce at several grocery stores surrounding the Dormont/Banksville area… Giant Eagle would come out on top.
Post Posted: Tue Feb 02, 2010 3:28 pm

AiXeLsyD13
I need to figure out how to get paid for random useless shit.
Post Posted: Tue Feb 02, 2010 3:37 pm

Posterous?


I’m posting to everything via email thanks to Posterous… just checking it out to see what it’s all about.  Apparently, you can throw anything at it via email attachments, and it deals with it on its own… and I’ve set it up to post to Twitter, tumblr, Facebook, WordPress, YouTube, and Flickr on its own.It’s really easy.  all I’m looking for is some consolidation.  I’d ask for MySpace support if anyone used that any more… but Photobucket support would be cool… as well as importing UrbanSpoon reviews – although, that may be there and I just haven’t found it yet.

Perhaps this out to be the way that Fast Food Fail is handled?

I’m going to attach some totally unrelated stuff, just to see what happens with it.

I wonder if it handles formatted text better than WordPress?

It will apparently even embed video from YouTube if you just provide the URL…


…and all kinds of other crazy stuff.

.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

Two Of A Kind by Gasoline Dion
Download now or listen on posterous

02 – Two of a Kind.mp3 (3522 KB)

Posted via email from AiXeLsyD13

More shocking & disguting revelations from your serving staff…


I wish I was done.  Perhaps this blog will wrap up all of my current thoughts on the subject.  Thanks for hanging in there, my friends.  And, I have received some comments on Facebook at Pittsburgh Beat, please comment here too!  Thanks to Trista & Dave for not being shy.  If you have no idea what I mean, this is a follow-up to my last two posts…

You may want to read those 1st.

The first article/slide-show that I’d like to tackle is also called 20 Secrets Your Waiter Won’t Tell You and linked to from one of the articles as 20 More Secrets Your Waiter Won’t Tell You. Apparently originality is lost here.

I’ll tackle the most appalling slides here..

What You’re Really Swallowing
In most restaurants, after 8 p.m. or so, all the coffee is decaf because no one wants to clean two different coffeepots. I’ll bring out a tray with 12 coffees on it and give some to the customers who ordered regular, others to the ones who ordered decaf. But they’re all decaf.
Charity Ohlund

Ridiculous.  What’s so hard about telling people of this policy, or cleaning an extra coffee pot?  Don’t they have dish washers for this kind of thing?  Any kind of secrecy is just wrong.  Granted, the opposite would be much worse for someone with a sensitivity to caffeine… but according to this  butthole, it happens quite regularly.  Is it too much to expect to get what you order?  Really?  I work hard for my money just like you, and ought to get what I want when I spend in your workplace.

What We Lie About
If you’re a vegetarian and you ask if we use vegetable stock, I’m going to say yes, even if we don’t. You’ll never know the difference.

I like that this is from someone anonymous.  Whoever you are, please take comfort in the fact that you are one of the lowest forms of human life on the planet and that there are not too many out there worse than you.  You’re sick.  You have a mental illness of some sort or a form of antisocial personality disorder… specifically the following symptoms:

  • Apparent lack of remorse or empathy; inability to care about hurting others
  • Tendency to violate the boundaries and rights of others
  • Disregard for the safety of self or others
  • Persistent attitude of irresponsibility and disregard for social rules, obligations, and norms

This is a serious illness, and I implore you to seek help.  This is just completely unacceptable behavior towards your fellow man, besides not doing your job correctly or with any sort of pride or responsibility.

I’m certainly not a vegetarian.  In fact, serve up any animal that’s not shellfish, an insect, or  having an opposable thumb, and I’ll most likely eat it or at least try it.  I love red meat… and white meat too… but there is not much better out there meat-wise than a nice steak, roast, or even a burger.  PETA annoys me to no end.

Still, I respect their life choices, life style, and dietary needs.  I have several friends and acquaintances that are vegetarian or vegan.  It doesn’t matter if their diet is because of personal choices, dietary needs, religious beleifs, or allergies. If I know they’re coming to my house for anything or if I’m taking food to a common event with them… I go out of my way to make sure that the food doesn’t contain animals or animal products.  Over the past few years, I even learned about things that I never thought of as animal products like gelatin-free sour cream.

I harp on the allergy thing because it affects me, but someone out there may have a severe allergic reaction to beef or chicken… and if the stock was made from fish or shellfish and someone lied to me about it… well, I might not be around to complain.

I just can’t imagine that in this day and age that anyone would think lying about something like this was acceptable.

What You Don’t Want to Know
Now that I’ve worked in a restaurant, I never ask for lemon in a drink. Everybody touches them. Nobody washes them. We just peel the stickers off, cut them up, and throw them in your iced tea.
—Charity Ohlund, Kansas City waitress

Explains why I’ve gotten so many lemons with stickers on them in my iced teas.  Aren’t there health codes or inspectors out there?  I’m vehemently against big(er) government, but I would gladly pay higher taxes for inspections to be more frequent and with higher penalties.  In fact…  I’ll sign up to do them at an incredibly reasonable price.

What You’re Really Swallowing
Skim milk is almost never skim milk. Very few restaurants outside Starbucks carry whole milk, 2 percent milk, skim milk, and half-and-half; it’s just not practical.
—Chris

Skim milk is gross, but…  Again, why with the dishonesty?  Why not just tell people you don’t have skim milk, then let them make the decision if they want it or not?  I’d leave a bigger tip if my server was honest with me about something like that.

What Drives Us Crazy
The single greatest way to get your waiter to hate you? Ask for hot tea. For some reason, an industry that’s managed to streamline everything else hasn’t been able to streamline that. You’ve got to get a pot, boil the water, get the lemons, get the honey, bring a cup and spoon. It’s a lot of work for little reward.
—Christopher Fehlinger, maître d’ at a popular New York City restaurant

Wow.  I love hot tea, but don’t order it out much.  From now on, every time I feel a waiter or waitress is treating me poorly, I’ll be sure to add to their aggravation and order this.  Also, I find it funny that this is from a maître d’.  Shouldn’t they be held to an even higher standard?  And again…  I don’t care what it is… if it’s on the menu, I should be able to order it, and it should not affect your attitude or opinion because… buh-bahhh IT’S YOUR JOB.

What We Want You to Know
In many restaurants, the tips are pooled, so if you have a bad experience with the server, you’re stiffing the bartender who made your drinks, the water boy who poured your water, sometimes the hostess, the food runners, and maybe the other waiters.
—Christopher Fehlinger

This isn’t common knowledge by now?  Surely everyone knows someone who works at a restaurant.

What You Need to Know About Tipping
The best tippers tend to be middle-class or people who have worked for everything they have, not the really wealthy or the kid who inherited the trust fund. Which is not to say that we mind if you use coupons. But when you do, tip on the amount the bill would have been without them.
—Judi Santana

Makes sense… people at about your level who work for all that they have.  The coupon thing makes sense.  Save a few bucks on the restaurant’s dime, not your server’s.

Well, those articles led me to Frothy Girlz where I looked for an apparently old blog post that keeps coming up to annoy the writer.  I didn’t find the original post, but I did find a gem entitled In The Weeds: There’s a Food Allergy Community? Really?.

People just love them some communities.  I mean, they must.  After my Reader’s Digest piece was picked up by both the Today show and Msnbc.com, the “food allergy community” opened up a peanut and gluten-free can of whoop ass on me.  Some scolded me for not caring if their children died, others asked for a full retraction and apology to the community, and others reminded me, again, that they could die.

Who knew there was a food allergy community?  Can you imagine the poor restaurant that is chosen for their weekly meetings?  The waitress nervously approaches the chef with an order the size of the Bible with all the special notes and codes and the words “COULD DIE!!!” hand written on half the tickets.

I’m disgusted by the cavalier attitude here.  I can’t imagine being a parent with a small child that had to deal with this.  It’s bad enough when it’s my own problem.  Yes, there’s a bunch of us out here, and we’re growing more vocal day by day.  Why?  Any more, it’s the small groups who have to power.  Wait until we start referring to ourselves ans a minority, and our right to eat out in comfort a civil right.  Wow, could we ever abuse that if we got it out at the right place and time to the right politicians.

I have dealt with a lot of food allergies in my serving career, and I care, I really do.   Every case was handled with extreme care.  I would go talk to the chef, who would roll his eyes and then have to stop the line and talk to every cook.  I then had to stop and tell every other server, busser, and assistant to make sure not to touch any plates at table 53 without washing their hands of any and all potential allergens.  She could die!  Meanwhile, the restaurant is completely packed and crazy and this person has put her LIFE in my hands and I have to trust – no, SHE has to trust – that all 95 people who could possibly come in contact with her or her food will completely sanitize their hands, the silverware, the plates, and the very air she breathes of any and all peanut dust.

A chef rolls their eyes?  That’s sad.  I think they’d get into the business wanting people to love their food, not die from it.  Sadly, in with the rest of this, she’s right on.  It should not be solely the responsibility of the server.  Restaurants everywhere need to be made aware of the inherent dangers of cross contamination in food preparation, cooking, & serving.  People suffering from severe food allergies are a small percentage of the population, narrow down the allergy & it’s smaller still.  I run into people that aren’t aware of allergies or their possible severity all the time.  Some people are taking steps to correct this, many others will be needed to join in & raise awareness.

But it’s too much for you, allergen sufferer, isn’t it?  I mean, if you could truly die, how do you throw caution to the wind and hope that your 12 reminders have done the trick?  Balls, you.

Yes, balls me.  Again, you have to weigh this against the social pressure to dine out, and desire to be like everyone else.  It’s much more than just the allergy that’s bothersome, and who doesn’t like to dine out every once in a while, especially in a place that doesn’t have a drive-through or a mascot?

That blog contained a vlog from this guy, who at best needs kicked in the teeth.  I can’t really go point-for-point because I don’t really feel like typing out transcripts.  If you’re interested in seeing what I mean, check out Would You Say “No Butter” to Julia Child!?.  He speaks of how I shouldn’t eat out because I can’t trust anyone but him… even though he’s an ass.  He does make one good point saying that people saying they’re allergic to things when they just don’t want them in their food is doing nothing but trivializing it for the rest of us.  But, “Anonymous waiter in Hollywood, CA”, don’t pass the buck, you’re still the arrogant bastard here.  Yes, I get it, you say things for shock value and to gain new readers… like I just said you need kicked in the teeth.  I’m sure you’re fine with that though, & enjoy the reaction.  If you’re teaching us to be better customers, who’s teaching you to be a better waiter?

Apparently people complaining upset the “In The Weeds” writer, and she posted another blog, again venting…

1)  From Shellshock: “Wow. The author is going to kill someone with the attitude towards allergies. I guess the terms anaphylactic shock and death are words not found in the author’s vocabulary.”

I covered the topic of food allergies already, but again, if you can DIE from someone messing up your food, you might as well ask your waitress to perform your next open heart surgery.  It’s really the same risk.  I’m not insensitive to your plight.  I’ll do my best.  But it really sucks that you could die.  Because if the Mexican kitchen workers don’t understand what I’m saying about “anaphylactic shock”…. damn.

Again, why not do your part and suggest to the owner/manager/chef that everyone be trained on food allergy awareness?  No one’s asking you to perform open heart surgery… we’re just asking you to be clean.  That’s all.  Don’t let dirty stuff touch clean stuff. Shouldn’t that be in practice anyway?

I mean this stuff is genius…

Education | For Food Industry and Service Professionals

To prevent allergic reactions, individuals with food allergies rely on accurate ingredient information and safe food handling procedures. The material in this section will provide food industry and service professionals with the information they will need to safely prepare, cook, and serve food to a guest who has food allergies.

Would that really be all that difficult?

Well, maybe I have one more blog left.  One dedicated to tipping… and my take on it.  I really hope to hear from some people in the industry about that one.

The Trans-Siberian Orchestra @ Mellon Arena (Review)


You may have read my earlier posts about the seats for Star Wars: In Concert, and how complaining about them eventually translated into two free seats for yesterday afternoon’s Trans-Siberian Orchestra show.

Our seats were in the EI-2 section, row L.  We were ridiculously close to the stage and not so far up & to the side that we couldn’t appreciate the view.  I need to write to Mr. Scalzott again for providing the free tickets and hospitality of the arena.

I’ve got to say, this was an excellent show… and I’d love to go back if I can afford to next time they’re in town.  The TSO really knows how to put on an event.  The Star Wars: In Concert crew could learn a lesson from them in lighting, lasers, fog machines,  floating remote stages, hydraulics, and pyrotechnics.  Actually, they could learn a few lessons.  I can imagine a hybrid of the two that would be absolutely ridiculous.  Maybe I need to write to the TSO, John Williams, and George Lucas.  Ha ha ha.

A few things surprised me about the show…  I had no idea that there were vocals & power-ballady type songs, and that there  was a cohesive story for the most part.  I feel like it kept it entertaining for all types of people.  The narrator & vocalists were awesome.  Sadly my prior knowledge of the TSO consisted of an mp3 with an incorrect ID3 tag, mislabeling “Christmas Eve/Sarajevo 12/24” for “Carol of the Bells” (which it arguably is… along with “God Rest Ye Merry Gentlemen”).

I had no idea that Alex Skolnick or the other guys from Savatage were associated with this.  Skolnick wrote articles for just about every guitar magazine that I ever picked up back when I was learning to play & read tab.  They made the show like a metal concert at times… I thought one guy in the front was going to have a heart attack and die when he threw metal with both hands as Alex was molesting the fretboard in front of him.  When the show reached it’s second half, they introduced some stuff from the new album, Night Castle.  I swear they snuck some Sabbath & Metallica riffs in there.  There was even an old-school 80’s-rock drum solo… and I think I loved the fact that old ladies were watching the solo in abject horror as much as I liked the spectacle itself.  They also had a girl playing the electric violin… I saw it more than I heard it… but it was visually pretty cool element, like the spinning keyboard.

I didn’t know that it had heavy religious overtones.  I mean, I knew it was a holiday concert… and I’m certainly not opposed to religious ideals.  I just didn’t know, and found it surprising… especially with tightly clothed women dancing like strippers in front of fire.  I think it’s cool that they can integrate the stuff, maybe some overzealous idiot out there got the message to loosen up a bit.  While they played a medley that included the melody of “Canon in D”, the girls were dancing scantily-clad on the stage… and I asked my wife Bethany if we had to call t “Canon in Double-D”.

Like I mentioned before, it being entertaining to everybody…  I mean everybody.  There were all kinds of people there… classes, ages, stereotypes, whatever group  you want to name, they were there (except maybe race… it was all crackers up in there).  I did see an extraordinarily high amount of mullets though.  I’m talking prize-winning specimens like the comb-over on top/hair down to my ass & the trimmed up top/pony tail in the back.

I can’t say anything negative about the show itself, the seats, or the arena… except (you knew it was coming) that I found the parking rate to be amusing.  By looking on the Arena website, it listed parking in the lot where we parked as $7, but it does note “Event parking rates differ for each Mellon Arena event. Check your event’s information page on this website for specific parking rates”.  The funny part is that it said nothing about parking on the event page other than the fact that no pre-sold parking would be available.  Parking was $15… more than double the normal rate, which is fine, but there was no prior indication.  I paid in mostly $1’s and even some quarters.

I hope the TSO and the Mellon Arena don’t mind if I share some crappy quality cell phone photos…












Liberate Beer Sales in PA (from Sheetz)


You may have read my previous post about beer sales at Sheetz, this is a continuation of sorts.  I received an email from them today that I felt that I should pass along.

Here it is…

Liberate Beer sales in PA

Hey Sheetz fans!

Beer - Locked UpSheetz is participating in a state-wide initiative in Pennsylvania to change laws on alcohol sales in the state. These laws have been on the books since the 1930’s and we think it’s high time they be updated! Join us in this effort by signing our petition at www.freemybeer.com or looking out for people who will be positioned at some of our PA stores collecting signatures over the next few weeks.

Customer convenience and freedom to purchase beer in grocery and convenience stores is something that people enjoy in most other states across the US. In fact, in May 2009, Pennsylvania’s shoppers indicated by an overwhelming majority (70%) that they wanted to be able to make beer purchases like the rest of the country. So we are asking, why not?

We want to get as many signatures on petitions to help get legislators to hear what we’re saying and hear what their constituents want and change the law on beer sales.

Simply put, we already sell beer responsibly in 5 other states that allow us to and people can buy a six pack on their way home or while on vacation and it’s totally convenient. You should be able to have that freedom here in Pennsylvania too.

So we need your help. Go to the website and vote “YES” to beer sales or sign one of the petitions circulating at our stores. This will be a powerful way to achieve the end goal — you buying a six-pack in a convenience store!

You can help make it happen. Let’s do it!

Thank you,
The Sheetz Team

*Must be 21 or older to participate.

This email was sent to: [Me@myemailaddress]

This email was sent by: Sheetz, Inc.
5700 Sixth Ave. Altoona, PA 16602

If you no longer wish to receive emails, unsubscribe here

Copyright © 2009 Sheetz, Inc. All rights reserved.

Not that I’m an alcoholic or anything, but it’s ridiculous that we don’t operate like the surrounding states on this issue in 2009.

I signed the online petition & sent emails before, and yesterday in store I signed a paper petition.

The government shouldn’t have useless control over these types of issues.

Top 10 Bathroom Reads (Listverse)


Ha, I have #1 on this list from Listverse Top 10 Bathroom Reads

It’s quite interesting & hilarious.  Here’s an excerpt…

Ring of Fire Poo [What's Your Poo Telling You?]

I’m gonna have to pick up #8, or ask the wife to get it for me for Christmas or my Birthday… ha ha ha.  I love it based on it’s tag-line… “How America is Shaped by its Grossest National Product” — Genius!

I am disappointed however, that the standard by which all bathroom-reading material should be held was sadly absent form the list.  What about Uncle John?  I have nearly all of their books, and can’t wait until the new ones come out!  I was even recently duped into buying an Armchair Reader instead of the Bathroom Reader that was not by Uncle John or the BRI.  They’re not written nearly as well, nor are they as informative… yet the covers look eerily similar.

By the way, with all this talk of poop… watch out for El Caganer this year!

Mellon Arena – Customer Service WIN.


I guess saying something does get you somewhere (other than the satisfaction of venting) sometimes.  I’m sure you read my email to Mellon Arena about the tickets we had purchased for Star Wars: In Concert… and if not, read it now!

Interestingly, in frustration, I copied my email to a few news outlets… and it had an every so slightly different subject line.  The reply that I got from Mr. Scalzott (Mellon Arena Event Coordinator) had the same subject line as the email that I sent to the news outlets… so he had to obtain the message from someone other than me.

  • To Mellon Arena Directly: Horrible seats for Star Wars: In Concert
  • To The News Outlets: Horrible seats for Star Wars: In Concert @ Mellon Arena

At any rate, a positive reply is a positive reply… so I’m happy with the outcome.  And, hopefully it’s as interesting/entertaining to you as it is to me.

There’s actually a few exchanges here, so provided you’ve read the 1st one, these should all make sense.  I’ll start with the initial reply:

From: Derek Scalzott  DScalzott@mellonarena.com
To: me@myemailaddre.ss
Sent: Tue, December 1, 2009 2:52:23 PM
Subject: RE: Horrible seats for Star Wars: In Concert @ Mellon Arena

Hi, Eric –

I would like to take the time to discuss your seating situation over the phone.  Is there a number at which I may reach you?

Thank you,

Derek Scalzott
Event Coordinator
Mellon Arena
66 Mario Lemieux Place
Pittsburgh, PA 15219
email: dscalzott@mellonarena.com
phone: 412.642.2189
fax: 412.642.1905

The phone?  Ah!  My secondary response…

From: Eric Carroll  me@myemailaddre.ss
Sent: Tuesday, December 01, 2009 4:07 PM
To: Derek Scalzott  DScalzott@mellonarena.com
Subject: Re: Horrible seats for Star Wars: In Concert @ Mellon Arena

Hello Derek,

Thank you for taking the time to read my message & initiate a response.  I’m not much one for phone conversations, and I’m not sure if I really have anything else to say other than what I’ve already written.  I just felt the need to express my disappointment, and that it was echoed by several other concert-goers around me.  I understand that viewpoints and seating have become an issue over the years, and that it will be (hopefully) fixed by the creation of the new building.  I’m sure that you & your staff have nothing but the best intentions when hosting an event… but sometimes things like this seem large enough to not be overlooked.

I would look forward to any comments that you may have on the matter.

Thank you,
-Eric

…And we have a coherent, intelligent, apologetic and gracious reply:

From: Derek Scalzott  DScalzott@mellonarena.com
To: me@myemailaddre.ss
Sent: Tue, December 1, 2009 4:57:12 PM
Subject: RE: Horrible seats for Star Wars: In Concert @ Mellon Arena

Eric,

First, I thank you for taking the time to express your disappointment and, furthermore, to articulate it so clearly.  Sometimes, though it is unfortunate for both us and the occasional guest in your shoes, it takes a patron’s voice to point out an oversight on our end.

I’d like to first attempt to explain part of our procedure in order to clue you in on what happened for your own reference, elaborate on what I would have hoped to have had happen, and, then, explore our next step.

During a normal concert, one more typical than this Star Wars production, our box office works to pinpoint every seat in the house that is anything less than full-view.  Normally, a limited-view seat is one that has an obstructed view of the stage itself.  The same was done for this Star Wars show, but because the screen played an integral role in the production, the box office had to dilligently account for both the stage and screen in deciphering full-view seats from limited-view seats.  However, certain areas including your section were mistakenly labeled full-view because the stage itself was completely visible.

In an attempt to best serve our guests, we hold back a small number of tickets so that we can remedy any seating issues like this one.  Ideally, your situation would have been brought to the attention of management on the spot.  I only wish now that we would have had the opportunity to relocate you upon your discovery of the frustrating seat location.  I understand that patrons often question confronting event staff with problems, but I would certainly encourage you to feel free to voice your concerns in any building in the future!  It only helps us to make your stay better, which is our goal in the end!

Regardless, I understand that the show has come and gone and that the experience cannot be reclaimed.  Unfortunately, I am unable to refund your money for the Star Wars tickets since it has been passed along to their organization.  However, I wish to try and compensate you by inviting you back to another non-hockey event at Mellon Arena compliments of us (we do not control Pittsburgh Penguins tickets).  I am happy to offer (4) four tickets to Harlem Globetrotters, Sesame Street Live, Shrine Circus, or Disney On Ice, for example.  Please let me know if you have any interest and we will look forward to better serving you on your next visit.

Again, Eric, I apologize for the less-than-desired experience and I hope to have the opportunity to provide a better experience in the future.

Sincerely,
Derek Scalzott
Event Coordinator
Mellon Arena
66 Mario Lemieux Place
Pittsburgh, PA 15219
email: dscalzott@mellonarena.com
phone: 412.642.2189
fax: 412.642.1905

Well, I think you’ll agree that’s an awesome reply, no?  Not only does he acknowledge the problem, but explains where & how the error occurred, and how I could have perhaps handled the situation on the spot.

Sadly by the time we realized that our view was so bad, I didn’t think we had the time to remedy the situation before missing out on any of the music.  This will be a lesson to me though in how these things work.  Address the issue immediately, get immediate results.  It’s interesting to me that no money for a show can be refunded once it’s passed on to George Lucas and friends.  Ha ha ha.  Not that I was looking for monetary compensation.

Offering us 4 tickets to an upcoming event (albeit not for a hockey game which would be sweet) is over-compensating.  I didn’t do this for a refund or free stuff. I did it because I just felt that someone needed to know.  Not that I’d insult the man by turning him down…  but I don’t think the circus is coming any time soon, and it’s about the only thing on that list I’d be interested in.  The Globetrotters might be cool…  I saw those guys when I was a little kid.  Remember how they were all over Scooby-Doo back in the day?

Oh well, I’ll send off a reply and let you know what happens!

Message from McDonald’s USA [ref#:6502666]


Heh.  McDonald’s wrote back about my brief stop and UrbanSpoon.com review (posted with pictures) the other night.

Here’s the message below, that rides the “impersonally personal response” line quite well.

Someone got rid of the pictures at UrbanSpoon.com… perhaps they were flagged as inappropriate?  I can see that.  Oh well, no reason I can’t show them here.

Stall #1

Stall #2

Here’s my review…

photo prime
“Sadly, had the best service there tonight in years…” by ERiC AiXeLsyD (98 reviews)
November 29, 2009 – Doesn’t like it – Small crew tonight, decent night-time crowd, stopped for a late dinner, was served relatively quickly… fries were a perfect golden color and hot… burgers were OK, super-greasy but it IS McDonald’s. We were out at an event earlier, on the way home… had to use the facilities… but they were trashed. Stall #1 had no TP dispenser, the roll was on the back of the commode, and the bowl was chock full of the stuff. Stall #2 had a broken doorknob/lock mechanism. One hand dryer was stuck on, the other didn’t work, and both urinals were full of urine. I know they can’t control flushing… but periodic checks/cleanings and some repairs might be in order.  Just when I thought this place had their stuff together for once… My advice? When stopping here, use the facilities somewhere else.

1 person likes this review Recommend

And here’s their response with my message submitted through the McWebform following below…

From: McDonalds.CustomerCare@us.mcd.com
To: eric_aixelsyd@yahoo.com
Sent: Tue, December 1, 2009 5:14:49 AM
Subject: Message from McDonald’s USA

Hello Eric:
Thank you for taking the time to contact McDonald’s Customer Service Center to bring your recent experience to our attention.First, I hope you will accept my sincere apology for your disappointment in McDonald’s. I can assure you that we want you to be completely satisfied every time you visit one of our restaurants.Because most McDonald’s restaurants are independently owned and operated, I have forwarded your comments to the franchise owner or local representative for follow up at the restaurant you visited. Please be assured that your comments will be investigated and, if appropriate, corrective action will be taken.

 

Secondly, although we did not completely meet your expectations, please know that our restaurant employees strive to maintain the highest standards of quality, service, cleanliness and value and it’s certainly nice to know that their efforts are appreciated. We want to recognize your complimentary comments and thank you for your kind words.

Again, thank you for taking the time to contact McDonald’s and giving us the opportunity to address your concerns. Customer feedback is very important to us as it helps us improve. McDonald’s is number one because of customers like you.

Ashley
McDonald’s Customer Response Center

ref#:6502666

————————————————————————————————————–

Please do not “reply” to this email response. No “replies” can be received through this mailbox. If you wish to contact McDonald’s Customer Response Center again, please visit our website at www.mcdonalds.com

You wrote:

The crew in the place tonight seemed to be operating well, were friendly, and quickly as far as the food was concerned, but the parking lot was full of cars for the bar next door, and the men’s bathroom was disgusting.  Please see this link for a review & photos: http://www.urbanspoon.com/r/23/1346713/restaurant/Far-South-South-Hills/McDonalds-Pittsburgh

Rarely is this kind of stuff ever followed up by the local chain. I don’t know if that’s indicative of stores nation-wide, or just in our area.  Then again… it gets me wondering…  I put my address in that webform… and my photo is up at UrbanSpoon.com.

Bad idea?

Wendy’s in Dormont (Pittsburgh, PA) – W. LIBERTY #5


Heh. This is an older amusing one that wasn’t covered in my post about past W(aL)D insanity.

This one isn’t really completely in the W(aL)D category, as it’s a legitimate complaint… but still, it’s ridiculous enough to share. Below is the my initial email regarding the incident, and I actually broke my “no calls” rule to talk to a regional manager who was not amused.

You can see what she had to say as it all played out in a thread at PittsburghBeat.com.

At any rate, it pays to make problems like this known.

Enjoy!

-mE.
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

Forwarded Message —-
From: Eric Carroll <me@myaddre.ss>
To: dnstech@wendys.com; dnsadmin@wendys.com
Sent: Mon, January 26, 2009 11:45:04 AM
Subject: Wendy’s in Dormont (Pittsburgh, PA) – W. LIBERTY #5

Hello,

I’d like to share with you a review of my experience at a local Wendy’s (W. LIBERTY #5 according to the Wendy’s store locator), also posted on UrbanSpoon.com. I don’t have very many “bad” reviews up, but this Wendy’s location has gone slow and messed up my order countless times.

I’d like to know how Wendy’s as a corporation feels about restaurants like this, and what (if any) measures are taken by corporate to see that this kind of thing doesn’t go on.

The full text of my review can be viewed here: http://www.urbanspoon.com/r/23/1346715/restaurant/Far-South-South-Hills/Wendys-Old-Fashioned-Hamburgers-Dormont-Pittsburgh

But I will also post it here for your consideration:

4084prime

“Dave Thomas would be ashamed…” by ERiC AiXeLsyD (63 reviews)

January 26, 2009 – Doesn’t like it – Seriously. I know I”ve said these words before about McDonald’s… I get that it’s only fast food, it’s cheap, and that I shouldn’t expect much… but holy cow, is this consistently one of the slowest “fast food” restaurants that I’ve ever been to. Of course, like an idiot, I keep going back hoping that it might someday be an actual convenience. Let me share with you my latest adventure…

Sunday morning, my wife & I were on our way out to my Mom’s house in the ‘Burbs… so we thought we’d get a quick bite to eat. It was nearing the 11:00am mark, so I knew we were going to hit the breakfast/lunch changeover. We skipped the McDormontonald’s because the drive-thru line looked like rush hour in the Liberty tubes. Thankfully, Wendy’s appeared to be a ghost town. There was hardly anyone inside, and there was one car ahead of us in the drive-thru but they were all the way up at the window.

As we pulled up to the speaker to place our order, I asked if they were serving breakfast or lunch, & was informed that they were serving both. So, I ordered the breakfast chicken sandwich combo, and the wife ordered the #2 bacon panini combo.

After receiving the order in what would be considered a long wait in a normal fast food environment but translated to remarkably quick at this location, I pulled into a nearby spot to inspect the goods. (Sadly, a must any more.)We discovered that my order was fine, but the wife had received a sausage panini instead of the ordered bacon panini. I checked the receipt to see if I had mis-ordered the # of the combo. Nope. The receipt clearly stated BACON in that nifty dot-matrix receipt font.

My wife’s not a big fan of sausage patties, and she was reluctantly leaning toward just eating it because time was of the essence. I know I like to eat what I ordered & paid for, so I went inside to get what I thought would be a simple swap-out.

Oh my, was I wrong.

My first encounter was with the young girl at the cash register. I politely stated that we had just gone through the drive-thru and that I wanted to exchange the sausage panini that we had received for the bacon one that we ordered.

I was told that breakfast was over & that hey couldn’t make a bacon one. After a slight pause of disbelief and bewilderment, I told her that I had just been handed the sandwich less that a minute ago through the drive-thru window… and it had been made just seconds before that.

She then yelled for her manager, and I stepped aside so she could help the next customer.

Now, while never working at a fast food establishment, I do understand that changeover time is changeover time… something to do with eggs on the cooking surface and kitchen setup and all sorts of things that are surely beyond my comprehension as the average fast food consumer.

After a wait the manager (coincidentally the very same person who handed me the order through the drive-thru window) came over and I again explained my situation… and he looked at me. Yes. Just stared blankly at me. For an awkwardly long time. I actually started to wonder if he understood English & was capable of hearing. Compelled to break the silence, I even showed him the receipt that clearly said BACON. All caps. No confusion!

Again, I was met with “we’re serving lunch now, we can’t make that”. OK. I understand. I get that. The point now is what can you do for me?

I asked if I could get something else as compensation, and/or get my money back. (I think I was growing visibly frustrated by this point.)

I called the wife, explained to her the complexity of the situation, and she decided upon a Jr. Bacon Cheeseburger. So, I asked for one of those… and waited… and waited… While a guy who had gone in line in front of me had ordered during my exchange with the manager was waiting too.

After a while he exclaimed with multiple expletives that it was a ridiculously long wait, and how it was un-f’n-believable that a fast food restaurant with 3 people in it and a packed kitchen could go so slow.

I could hardly contain my laughter as I was also driven to the limits of my patience.

After what was surely sufficient time to cook & assemble 20 Jr. Bacon cheeseburgers, I received that, AND my money back for the sausage panini (which was now in the trash right behind the counter). So, I guess I got a free cheeseburger, hash browns & a drink.

I never did get any kind of apology, or admittance that they had messed up the order. (Which bewilders me that one can read bacon off of a screen and put down sausage… but I’m certainly not above making mistakes… so I can’t fault anyone for that.)

I just find it amazing that they weren’t apologizing from the start and presenting a solution instead of waiting for me to come up with one.

You’d think they’d have a “keep the customer happy” policy in place. Don’t they teach you any of this when you go to school to be a manager at Wendy’s?Take mom n’ pop shops… if they screw up an order or take too long, they’d give you a discount or a free drink or a coupon for next time… and they’re certainly taking more of a profit hit than a chain that would do the same thing.

At any rate, don’t go to Wendy’s in Dormont if you’re in a hurry, or if you actually want what you ordered.

I like Wendy’s. I grew up eating at the one in Murrysville, I frequent the one in Canonsburg for lunch. You have decent food for a cheap price, and I generally feel that the quality is better than that of other fast food chains.

I’d love to be able to eat peacefully and grab a quick bite to eat at the Wendy’s closest to where I live.

I’d love to hear your thoughts on my experience, and I look forward to your reply.

Thank you for your time, and listening to my story.

-Eric Carroll

me@myaddre.ss

Insanity.

Wendy's Old Fashioned Hamburgers (Dormont) on Urbanspoon

“Pre-W(aL)D” World (and Lunar) Domination


This is a re-post from my old MySpace blog.  I used to have a ton of this W(aL)D crap.  Apparently a few of you find it as amusing as I do.  There are some that have been lost to the ages, but there are some good ones left here…

So, I remembered that my e-mails to & from world.and.lunar.domination@gmail.com used to actually be about World (and Lunar) Domination.  Sadly, a lot of the original stuff is lost due to a PittsburghBeat.com crash.  Maybe Rippa can get me a backup from somewhere if one still exists, and I can sort through all the shit to find the meat of the posts.

There’s some more too, for sure…

And, the food posts always seem to be interesting to some:

Record reviews: