Tag Archives: Response

Wendy’s Forgot How to Melt Cheese 🤷

Posted on by Standard 3

Well, I’m on my old bullshit again. This is the part where I take an incredibly trivial thing that happened, and blow it wildly out of proportion. This is World (and Lunar) Domination. That joke is so old, the MySpace blog that initiated it is lost to time. I blame it all on my reading Idiot Letters.

I forgot that I blogged about Wendy’s not that long ago by sharing a pair of glorious Google Maps reviews. I guess I blogged about them way back in 2009 too. They never replied, apparently. Maybe I pick on them too much? Like this fork fail in 2012!

Sometimes I get responses, sometimes I don’t… but the mazes are fun. Aren’t they? (I’m looking at you Pizza Hut! Yes, you! I saw that dirty delete. But you too, La Choy, Pepperidge Farm, Aldi, & The Potato Conglomerate!)

I sent an email to Wendy’s the other day… via their customer service email. It was such a canned response, I got it twice. I used Gemini, ChatGPT, & Perplexity to help identify their executives and guess their email syntax, but I suppose I was blocked as spam for trying to email them all at once. And maybe for this attachment.

Wendy's Maze - They Need Help Melting Cheese

This is what I wrote…

From: Eric Aixelsyd<aixelsyd13(at)gmail.com>
Date: Sun, Jun 1, 2025 at 11:11 PM
Subject: Wendy’s, are you OK? (Bridgeville, PA)
To: <customercare@wendys.com>, <kirk.tanner@wendys.com>
Cc: <digital@wendys.com>, <compliance@wendys.com>, <mediarelations@wendys.com>, <privacy@wendys.com>, <InvestorRelations@wendys.com>, <customercare@wendys.com>, <abigail.pringle@wendys.com>, <liliana.esposito@wendys.com>, <carl.loredo@wendys.com>, <mary.greenlee@wendys.com>, <coley.obrien@wendys.com>, <john.min@wendys.com>, <lindsay.radkoski@wendys.com>

Hello Ladies & Gentlemen of Wendy’s,

I write to you today with great concern.  Your location in Bridgeville Pennsylvania (which some locals on Facebook & Nextdoor will pedantically yet vehemently point out is in Collier Township and not Bridgeville proper) is in what could be fairly considered shambles.  The dining room is not clean.  There are no baked potatoes about ⅓ of the time when I try to order them.  Wait times for orders in the app can be excessive.  Earlier today, we stopped in for what we thought would be a quick early relaxing dinner after catching Karate Kid: Legends at the local movie theater. 

We should have ordered in the app.  That was my first mistake.  We ordered at the register and I asked if I could have a Junior Bacon Cheeseburger, then a bacon & cheese baked potato.  After a long pause, the cashier looked to the kitchen and yelled to ask if there were any potatoes.  A disembodied voice answered “NO!“, so the cashier  laughed, looked at  me and repeated the rather rude “NO!”  Another long awkward pause later, I guessed I would take fries and an Iced Tea.  Well, my second surprise was that there is no more fresh brewed iced tea, but the swill that comes from the magical flavor selector Coca~Cola machine.

My wife did the rest of the ordering for her and the kids, and somehow it turned into a debacle much like the famous Abbott & Costello Who’s On First? bit… with items being grouped weird, & lacking a cup for water as well as notes to hold lettuce, tomato, & onion on a Dave’s single.  The shift manager had to be called over twice with an “I need your thumb!” while people behind us gathered & were wholly ignored.  In this kerfuffle, an employee noted the homemade “We need your $1’s” sign scrawled on an 8″x10″ sheet of paper.  The cashier adamantly expressed “We need that!” and a split second later, the shift manager angrily ripped it off the counter to the astonishment of the cashier.  This sign has been a feature there and at the drive-through window since COVID.  Who the hell pays in cash?

I think we technically stole a cup for water, but at total of $52.68 for four people, perhaps you can forgive us.  I mean, at this point who is robbing who?  If necessary, I will send a check to make it right.  Do people still use checks?  Maybe I can Venmo you.

Let me add some more context.  We got our burgers, chicken sandwiches, and sad french fries.  I chose Cherry Coke instead of tea, no big deal.  Since I had to settle for fries, I tried to get ketchup.  Both pumps were empty.  There was what I can only assume was a store manager sitting talking on the phone at the table literally closest to the ketchup dispensers who made no attempts to correct the issue.  I assume this was a store manager as he appeared to interview some poor unwitting soul who came in as I was trying to goad the last salvageable bits of sugary tomato sustenance out of their final home.  My wife, who was waiting for the kids’ Frosty shakes, told the cashier that the ketchup pumps were both empty and she was literally thrown some ketchup packets.  For the time allotted, it appears that the cows were milked fresh to create the ice cream.  I didn’t know there was that much room behind the fryers back there.  I commend your commitment to quality.

Now we get to the point that I just can’t get past.  I can sadly yet honestly overlook all of the above and chalk it up to a standard fast food experience these days.  What though, I’m sure you are wondering, could possibly have lodged itself so snugly in my proverbial craw?  Cheese.

That’s right, cheese.  How, my friends, does a restaurant that specializes in cheeseburgers… serve 4 sandwiches and not one of them has a slice of cheese that is remotely melted?  American cheese too!  If you look at American cheese too hard, it starts to melt.  I could maybe even give you that the Asiago on the chicken sandwiches had a higher melting point.  But, how tepid were those beef & chicken patties that it didn’t melt the cheese?  Shouldn’t the buns also be toasted on the grill?  Like cheese added to the burger on the grill and covered with a lid so it melts the cheese with steam?  Shouldn’t the chicken have come out of the fryer so hot that the cheese melted instantly upon contact?  Given the temperament of the employees, you can see why I didn’t dare complain then & there, lest I get cheese melted by being nestled in an armpit (or worse).

I really would like to know step-by-step what process you have for making burgers?  It surely could not have been followed properly in this instance.  

Also, are you OK?  How is this permissible or even passable?  Is no one from corporate checking on these locations?  Is there no oversight or secret shopper type program?  If there is, are these standards being met?  If you peep the Google reviews, the people have spoken.  It used to be that if a restaurant was out of something, they’d offer a discount for next time, a free item, or literally anything other than a blank stare.  I am not looking for free food.  I’m looking for a dining experience that matches the money paid, and this was definitely not it.

I have attached a maze for you.  It illustrates my frustration while attempting to bring some levity to the situation.  Perhaps while you try to navigate the correct maze path, you can contemplate the correct path to get this Wendy’s back on track.  Do we need to call Gordon Ramsay or Robert Irvine?  I really like a Wendy’s burger when it’s proper.  It’s got a great beef taste and used to have consistent quality.  The potatoes are great, but sometimes they too suffer from the cheese problem when the cheese sauce is topped with the shredded cheese.  I miss broccoli as an option for potato toppings.  They used to come out so hot that the steam could burn your face when you opened the container.  I miss those days.  Are customers too stupid now to avoid the steam?

I still just can’t understand how you can serve a cheeseburger without melted cheese at a restaurant founded on burgers.  🤯  What happened?  I remember the glory days of sun rooms, the salad & toppings bar.  How did we come to this?

I thank you for your time, and I appreciate you if you have managed to read this far.  I hope you find the time to respond, and I look forward to your thoughts.

Inquisitively.

-Eric

—

aixelsyd13.wordpress.com

This is what I got back:

From: Wendy’s Customer Care <customercare@wendys.com>
Date: Mon, Jun 2, 2025 at 12:21 PM
Subject: Wendy’s Customer Care [ thread::hsjDn4hRf3SLz4W3oE9RSDc:: ]
To: aixelsyd13(at)gmail.com <aixelsyd13(at)gmail.com>

Dear Eric,

Thank you very much for taking the time to let us know about your recent Wendy’s experience.

At Wendy’s, we strive to delight every customer. When your experience falls short, we are committed to making it right.

The details of your experience have been recorded in our system and shared with the franchise leadership team in charge of this restaurant. We hope you experience the quality and service that we expect on your next visit.

We have added a We Got You $ off in-app offer to your mobile account to use at any Wendy’s location. This offer is valid for 30 days from the date it was added. To find the offer from the Home page of the Wendy’s App, tap the ‘Offers’ option on the bottom menu bar. Then scroll to the bottom of the offers page and select the We Got You in-app offer. We recommend you check that the offer is applied before completing your order.

Thank you for sharing your experience with us and for being a Wendy’s customer!

Regards,

The Wendy’s Company

And then, I had to write to them again! I went a few days later, to a different Wendy’s, in a different state, to get a breakfast sandwich with that credit. Again… NO MELTED CHEESE! What is going on here? Who would happily eat this nonsense? Who would make a sandwich like that and think that’s OK? Apparently, everyone, at every Wendy’s, everywhere.

I did the survey on the receipt, and got this:

From: Moundsville 391 <moundsville00391@gmail.com>
Date: Wed, Jun 4, 2025 at 10:15 AM
Subject: Following Up
To: AiXeLsyD13(at)gmail.com <AiXeLsyD13(at)gmail.com>

Hello Eric, 

My name is Ryder and I am contacting you on behalf of Moundsville Wendy’s. We got your feedback about a recent visit and just wanted to thank you for the feedback, we strive to serve every customer to the best of our abilities. We would be glad to give you a replacement meal. 

Best Regards,

Ryder

I replied to that including my maze, and got nothing. I wrote about it to corporate again, and got THE SAME EXACT RESPONSE as the first email. I got $10 credit the 1st time, and $% the second time. I don’t want free food, I want good food. They won’t acknowledge the maze. Neither will their snarky Threads and 𝕏 Twitter accounts. 🤣 No response from FB Messenger, either.

View on Threads
https://www.threads.com/embed.js

I may have to move to snail mail.

Have any advice or similar experience?

Oh, I almost forgot. How are they going to make a burger with grilled cheese sandwiches as buns if they can’t melt cheese? This is absolute shenanigans.

Will Teriyaki Tenacity Lead to Teriyaki Triumph?

Posted on by Standard 1

This morning, I was emboldened by a comment on an old blog post where I drew a maze and sent it to Conagra to accuse them of lying to the people about discontinuing their delicious Teriyaki sauce in favor of pushing a gross one filled with seeds.

Commenter Cory told me that there is a Change.org petition to bring it back. My most-likely delusional headcanon is that I definitely got Totino’s to change their microwave instructions. So, of course, we will push this forward so I can restore my Teriyaki stuff to its former glory. Here, we double-down on things that really have no consequence or significance. This is World (and Lunar) Domination.

The closest thing I have found is the Essential Everyday brand that I got from Shop ‘n Save, and there are always rumors of them closing and becoming yet another Giant Eagle.

If you’re also a fan of inconsequential chaos and delicious Teriyaki, please follow the saga, and sign the petition!

Others have awakened:

Also, try to solve the maze, and post in the comments or post it & tag me (& Conagra) on social media!

Conagra Ruins Christmas.

Posted on by Standard 1

Well, the tweets from before were apparently incorrect. The La Choy teriyaki variety that I liked has been discontinued. I emailed Conagra via webform and found a bunch of names and tried to garner email addresses online, which worked on at least 2 counts. I also got some replies from various grocery stores.

No one tried the maze though. You read my email, right?

Here are my replies from Conagra:

From: Conagra Consumer Care consumer.care@conagra.com
Date: Tue, Dec 19, 2023 at 1:03 PM
Subject: LA CHOY Consumer Care Response: Case # 06631637 [ ref:!00D800cIJR.!500QU02afd0:ref ]
To: [me]

Hello Eric,

Thank you so much for taking the time to reach out to us regarding the La Choy Teriyaki Sauce. There was obvious passion in your correspondence, both for the former product you preferred and for the current product that does not meet your expectations. We’d like to offer some background and what we hope is a worthy alternative.

Previously we produced both the La Choy Teriyaki Marinade and Sauce that you enjoyed, and the La Choy Teriyaki Sauce and Marinade. With two similar sauces available, earlier this year we discontinued production of the La Choy Teriyaki Marinade and Sauce. We work with grocery stores and other retail partners to optimize our product assortment. Through these conversations, we often need to make decisions about discontinuing products. These are difficult decisions, as we know a discontinued product can be a disappointment to consumers.

We appreciate your candid feedback on the current La Choy Teriyaki Sauce and Marinade. This feedback was shared with our brand team and will go to our internal culinary team as well. Every piece of consumer input is valuable to us.

Within the Conagra Brands portfolio, we also offer PF Chang’s Home Menu, and we hope their Teriyaki Sauce is one that you’ll enjoy. PF Chang’s Home Menu is inspired by the tastes and high-quality ingredients of PF Chang’s bistros. The Teriyaki Sauce is part of a collection of sauces we introduced a few years ago, and if you’re interested in trying it, we’d be happy to send you a few bottles. If this would be ok, please reply to this email with your complete mailing address, and if applicable, please include the Unit or Apt. #.

Thank you again for your loyalty to the La Choy brand and the time you spent providing us feedback. Both are appreciated.

Sincerely,

Julie
Conagra Brands Consumer Care

Case: 06631637

1-800-722-1344

http://www.conagrabrands.com
Conagra Brands * Chicago, IL 60654


From: Conagra Consumer Care [consumer.care@conagra.com]
Sent: 12/11/2023, 1:43 PM
To: [me]
Subject: LA CHOY Consumer Care Response: Case # 06631637 [ ref:!00D800cIJR.!500QU02afd0:ref ]

Hello Eric,

Thank you for reaching out to Ms. Schaefer’s office to let us know you were a fan of our LA CHOY TERIYAKI MARINADE AND SAUCE.

From time to time we reformulate our product recipes, this also includes how consumer preferences change over time. Unfortunately, it’s no longer available but we’ll make sure to share your comments regarding your request to bring back the older formulation with appropriate personnel.

If you have any further questions, please don’t hesitate to contact our supervisors at 1-800-722-1344, between the hours of 9:00 A.M. and 4:00 P.M. CST, Monday through Thursday, and between the hours of 9:00 A.M. and 1:00 P.M. CST, on Fridays. Please give reference number 06631637 to the supervisor who answers your phone call. If a supervisor isn’t available, please leave a voicemail with your name and reference number. A supervisor should return your call within 48 business hours.

Thanks again for taking the time to share your feedback.

Sincerely,

Julie
Conagra Brands Consumer Care

Case: 06631637

1-800-722-1344

http://www.conagrabrands.com

Conagra Brands * Chicago, IL 60654

They really don’t get that I am never calling them. This is why I write goofy emails.

And updates via X:

I no tpe suh gewd.

And the only good responses from a grocery store…

From: Guest Relations guest.relations@target.com
Date: Mon, Dec 11, 2023 at 4:12 PM
Subject: Your Inquiry to Target.com Executive Offices
To: [me]

Hello Eric,

Thank you for contacting Target about your experience. I received a copy of your email from our executive offices along with a request to reach out.

Thanks for asking about this “La Choy Teriyaki Sauce and Marinade” we understand you are interested to know if we carry or plan on carrying this. I do apologize, but we do not have this item available in our assortment and at this time we do not have any additional information to share regarding future availability. To view the wide variety of other Teriyaki sauces we do carry please click here.

We appreciate you reaching out and sharing interest with this item. I’ll be sure to share your comments with our buyers.

Sincerely,

Mercedes

Target Guest Relations

Executive Contact Team
http://www.target.com

From: Melissa (Fresh Thyme) support@freshthyme.zendesk.com
Date: Sat, Dec 9, 2023 at 10:50 AM
Subject: [Fresh Thyme] Re: La Choy Teriyaki Sauce & Marinade
To: [me]

Your request (26880) has been updated. To add additional comments, reply to this email.

Melissa (Fresh Thyme)

Dec 9, 2023, 9:50 AM CST

Dear Eric,

Thanks for reaching out! The products available at our stores may differ by location. To find out if your local store carries (product name), you may visit our website http://www.freshthyme.com and search for any of your desired products.

I will forward this to the Store Director for the Bridgeville, PA store location for you as well.

Thank you for being a Fresh Thyme customer!
Melissa
Fresh Thyme Customer Care

Nothing from Giant Eagle, Walmart, or Shop’n Save.

You should try to solve the maze, & then post it & tag me on social media. I’m @AiXeLsyD on pretty much everything.

Or, you could buy my book or some merch.

Conagra Brands @ConagraBrands · Nov 20 Hi, Eric. Thanks for following up with us. Both of these products are still available. Individual retailers make the final decisions about which products they will sell. If you cannot find a specific product you're looking for, ask your retailer to begin carrying it for you. ᗡʏꙅ⅃ɘXiA ƆiЯƎ 🎸 @AiXeLsyD13 · Dec 18 So, I recently received an email from Comagra saying that the good version is no longer available. Who is right, them or you? Conagra Brands @ConagraBrands · Dec 19 Hi, Eric. Thanks for following up with us. We're sorry, but our Teriyaki Marinade Sauce has been discontinued. Our Teriyaki Stir Fry Sauce Marinade is still available. We hope this information helps and apologize for any confusion. Thanks for your interest in our product.

Seriously, what happened in a month?

ᗡʏꙅ⅃ɘXiA ƆiЯƎ 🎸 @AiXeLsyD13 · Nov 19 And... I no longer see it on the #LaChoy website product page: https://lachoy.com/asian-cooking-products/asian-inspired-sauces Please, tell me that you DID NOT DISCONTINUE this absolutely infallible nectar of the gods? Conagra Brands @ConagraBrands · Nov 20 Hi, Eric. Thanks for following up with us. Both of these products are still available. Individual retailers make the final decisions about which products they will sell. If you cannot find a specific product you're looking for, ask your retailer to begin carrying it for you. ᗡʏꙅ⅃ɘXiA ƆiЯƎ 🎸 @AiXeLsyD13 · Dec 18 So, I recently received an email from Comagra saying that the good version is no longer available. Who is right, them or you? Conagra Brands @ConagraBrands · Dec 19 Hi, Eric. Thanks for following up with us. We're sorry, but our Teriyaki Marinade Sauce has been discontinued. Our Teriyaki Stir Fry Sauce Marinade is still available. We hope this information helps and apologize for any confusion. Thanks for your interest in our product. ᗡʏꙅ⅃ɘXiA ƆiЯƎ 🎸 @AiXeLsyD13 · Dec 19 Thank you for the reply. I may have a memorial service for the best Teriyaki sauce ever. Perhaps I could buy the recipe from you? Did anyone at least try the maze? Conagra Brands @ConagraBrands Thank you for replying. We're unable to provide the recipe as it is proprietary but appreciate your interest in our products. Thank you again for taking the time message and enjoy your week.

Spalding Responds. Sort of.

Posted on by Standard Reply

I mean, at least they pretended to care. My review finally went live on Amazon. Wonder if anyone will find it helpful?

Got this seemingly automatically generated super polite “thanks, but go [fornicate] yourself” email:

Politely worded, no further need for follow up on their end. Bravo.

I also reached out via FB Messenger and DM on Twitter. Got this through Facebook, nothing from Twitter:

Shenanigans abound.

GetGo vs. Sheetz on Twitter

Posted on by Standard Reply

Heh.  Tweeted the other night during some shenanigans in GetGo.

Heh. They both responded.

I also got a DM from GetGo, but no real response yet after I provided my advantage card number. I’m not looking for any freebies, but those poor employees clearly had their hands full.

Sheetz wins the humor in social media award. I do wish there was one here in Bridgeville near I-79.

I am glad that there’s competition here.  Let’s just keep Wawa out.

Chick-fil-A’s response: “It’s not you, it’s me.”

Posted on by Standard 1

Chick-fil-A wrote back to me, and sadly I predicted that they’d give me the “no unsolicited ideas” speech which is equivalent to the “it’s not you, it’s me” speech.  Shenanigans, I tell you.

From: Chick-fil-A CARES <chickfilacares@na.ko.com>
Date: Wed, Dec 26, 2012 at 8:09 PM
Subject: Chick-fil-A Response
To: <me@my.email.address>

Dear Valued Customer:

Thank you for taking the time to contact Chick-fil-A.  You are very important to us, and we appreciate your suggestion regarding the cup holders.  We hope the following information will be helpful.

Chick-fil-A is fortunate to have many loyal customers. Many of these fans take the time and effort to inquire about sharing their own ideas about ways they wish to see us improve – whether it is adding a specific new product, service or feature. We are grateful for our customers’ intent, and this motivates us to work even harder to keep improving.

Unfortunately, it is our corporate policy not to accept or consider any unsolicited creative ideas. This is a difficult decision because we realize that by following this policy, Chick-fil-A may miss out on some great ideas from our customers. We would rather miss out on some of these ideas than to risk any potential future misunderstanding should Chick-fil-A develop or already have developed a product, service, or feature that may seem similar to a customer’s idea.

We hope you will understand the reasons for our policy. You can view our Unsolicited Ideas Policy at www.chick-fil-a.com/Legal (under Submissions) for more information on this issue. Beyond this policy, we gladly welcome customers’ feedback about their restaurant experiences.

We appreciate your family’s loyalty, and we look forward to serving you all at Chick-fil-A for many years to come.  Again, thank you for your time and interest in Chick-fil-A.

Sincerely,

Cheala
Chick-fil-A CARES
Chick-fil-A…We Didn’t Invent The Chicken,
Just The Chicken Sandwich.
On the Web at www.chick-fil-a.com

P.S.  Please retain your ticket number.  This will help us locate your information should you need us again.

{ticketno:[8002084683]}

So, of course I wrote back…

From: <me@my.email.address>
Date: Thu, Dec 27, 2012 at 4:56 PM
Subject: Re: Chick-fil-A Response
To: Chick-fil-A CARES <chickfilacares@na.ko.com>

Hello Cheala,

Any idea how I can get my idea solicited?  I’m honestly not interested in monetary compensation, I just don’t want to spill my drinks.  Has anyone run this by Mr. Cathy?  He’s responded to my emails before, and I understand that he’s a shrewd business man as well as a great family man.  I’m sure he wouldn’t want drinks spilling on anyone… and that he’d like to pick up a free idea.

Thanks once again for your time & help!

My pleasure,

-Eric

Wonder if I’ll get a reply?  I just want a good cup holder.

Related Articles

Dynamite Dud

Posted on by Standard 1

Original DuPont gunpowder wagon at Hagley Muse...

Free cart with purchase over $25?

Well, if you were afraid that anyone was going to break the stereotype of large corporations soullessly replying to emails with automated responses, or the stereotype about librarians not having a sense of humor… you may rest easy tonight, my friends.

Some of you (thankfully) found the Farming with Dynamite booklet as humorous as I did.  Some of you even enjoyed my webform submission to DuPont.  Apparently DuPont did not find my email the slightest bit amusing.  I didn’t get so much as the digital equivalent of a chuckle from the historical library where they referred me.  Neither of them seemed disturbed but it, either.

From: DuPont Inquiry Management Center <find.info@usa.dupont.com>
Date: Fri, Oct 28, 2011
Subject: DuPont Reply: Hagley Museum & Library
To: “world.and.lunar.domination@gmail.com” <world.and.lunar.domination@gmail.com>

In response to your inquiry: Hello,

I recently found your “Farming With Dynamite: A Few Hints to Farmers” handbook online, and found the concept quite interesting.  I hate shovels, and most power tools.  I’d like to plant some tomatoes and maybe a squash vine in the back yard next year… and think that this dynamite could come in handy!

For reference: http://www.fourmilab.ch/etexts/www/dupont/FarmingWithDynamite/Mimage01.html

Page 11 of your booklet said to write for the “Handbook of Explosives for Farmers, Planters, & Ranchers”.  I believe the book predates the used of zip codes, and wasn’t sure if snail mail would get to you at the provided “address”.  So, I decided to search online.  Plus.  I’m lazy.  I didn’t want to buy stamps, and get a cramp while writing a letter with a pen.  See where this dynamite thing may come in handy when planting a garden?

Do you have a hand book of explosives for the casual gardener?  I can try scale down the big stuff if need be.  I’m sure my neighbors would appreciate some restraint.

What are your thoughts on using explosives to get rid of garden pests like rabbits, groundhogs, deer, and even (here in the city) rats?

At 56¢ average for stump removal in my area, I’m confident I can save time and money planting vegetables next year!  Maybe I can do some carrots and bell peppers too?

I see that “Farming With Dynamite” was printed in 1910, have  explosive farming techniques progressed much since then?  I would like some literature on the latest blasting technology.

Does the “Red Cross” dynamite mentioned in your book have anything to do with the Relief/Aid organization, or is it just an unfortunate similarity?  I hear 99¢ of each dollar donated goes to line the pockets of their CEO.  Ridiculous.

I look forward to your thoughts and advice, I appreciate that you have offered this information at no cost.  It shows that you are a company that cares about the common man!

Thanks for writing. The Hagley Museum & Library is home to all historical information related to the DuPont Company. For assistance, please contact the musuem directly:

Hagley Museum & Library
Eleutherian Mills – Hagley Foundation
Post Office Box 3630
Greenville, DE 19807
Phone: (302)658-2400
Website: http://www.hagley.lib.de.us/
Contact Info: http://www.hagley.lib.de.us/contact.html

We hope this will be of some assistance.

Regards,
DuPont Inquiry Management Center
Wilmington, Delaware USA
http://www.dupont.com/
800-441-7515
302-774-1000

So, I sent this on top of the forwarded response form Dupont.

From: Waldo Lunar <world.and.lunar.domination@gmail.com>
Date: Mon, Oct 31, 2011
Subject: Fwd: DuPont Reply: Hagley Museum & Library
To: info@hagley.org

Hello Esteemed Keepers of Information,

I recently wrote to DuPont inquiring about a booklet on Farming with Dynamite, and they have directed me to you.  Can you help out with the request below, my friends?

Excelsior!
-Waldo Lunar

———- Forwarded message ———-

I got this from the library:

From: Linda Gross <lgross@hagley.org>
Date: Mon, Oct 31, 2011
Subject: FW: DuPont Reply: Hagley Museum & Library
To: “world.and.lunar.domination@gmail.com” <world.and.lunar.domination@gmail.com>

Mr. Lunar-
You will find that our library contains historical information about dynamite in our collection.  We have no information on current farming techniques.  You are welcome to search through our holdings in our online catalog at www.hagley.org/library.  If you are interested in the history of the black powder production at DuPont, you might find our online exhibit of DuPont Company on the Brandywine to be a good source.  http://www.hagley.org/library/exhibits/brandywine/
Linda P. Gross
Imprints Reference Librarian
Hagley Museum and Library
P.O. Box 3630
Wilmington, DE  19807
—–
Begin forwarded message:

DuPont either employs the most sophisticated A.I. email responders I have ever seen, or no one there or at the Hagley seems to have a sense of humor or a sense of cautioning someone looking to do some backyard gardening with dynamite.

Working powder mills on Brandywine Creek, abou...

These blow up occasionally?

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AllergyEats | Defining allergy-friendly restaurant survey results

Posted on by Standard Reply

So, a while ago I posted asking for you to help out Paul from Allergy Eats with defining “allergy-friendly” as it pertains to a restaurant.  I also took the time to post my own thoughts before I sent them on to be tabulated.

Well, now Paul has posted his summary & survey results to the still mysterious government body.  I enjoyed reading the results, so I thought I’d share:

AllergyEats | Blog Logo

AllergyEats Blog

The AllergyEats Blog | How do we define an allergy-friendly restaurant? A look at the survey results

It’s great to see the results, and I can’t wait to see where & how they’re put to use.  It’s also great that all of our comments were passed along with the report, so rest assured that your voice has been heard thanks to Paul.  Hopefully it lays groundwork for more gub’ment organizations to follow by example!  (Although, we need to push from a consumer level too.)

My take on the results… it looks like we’re all looking for everyone in the restaurant from kitchen to wait staff to managers to be trained in food allergies and cross-contamination and possibly even certified… which seems like a no-brainer.  Even if that’s all we get, it’s a great start.

Employee answering phone needs to be knowledgeable: 1

Apparently, I’m the only one who wants the person answering the phone to know what they’re talking about.  Ha ha.  I can’t tell you how many times I’ve had to define shellfish on the phone, or ask if they have any only to get there after being told no… and they totally do.  Perhaps it’s shame on me for not asking to talk to a manager…  but the person answering the phone ought to be knowledgeable enough to hand-off such questions, so I stand by my statement.

Cross contamination: (42 responses)

Understands and avoids cross-contamination:  21

Separate and cleaned prep areas and cookware:  20

Should wash hands:  1

Who said they should wash their hands?  Seriously?  I hope they’re doing that anyway… and that they don’t really need those signs in the restroom as a reminder.

Treats ALL allergies the same, not just the Big 8: 1

Apparently I’m the lone theorist there.  Really?  Well, I’m in the Top 8 category, so I guess… yo hell with the rest of you!  Ha ha.

No nuts strewn about the restaurant: 1

This one agitates me.  If it’s part of the restaurant’s shtick/ambiance/personality… then just give it up.  I like being able to walk into Five Guys and grab a tray of peanuts.  I don’t expect (or want) to dine at Long John Silvers or Red Lobster any time soon.

Specific allergen menus available in-house (not just online): 13

Allergen symbol list on menus: 12

Online food allergy menu: 4

All excellent points.  I’ve blogged about the need for menu symbols before.  Let’s get this done, people!

Ability to print out all ingredients for customer / show labels to customer if necessary: 11

Great idea.  A representative from Bob Evans once emailed me a chart detailing where everything was cooked in the kitchen & what surfaces would be safe with my shellfish allergy while they has a seasonal Shrimp stir-fry dish.  How cool is that?

At any rate, read the Blog at AllergyEats, and leave some feedback whether you participated in the original survey or not… it’s still valuable.  I’d also appreciate any comments here.  I’m sure the peanut thing will get some people riled up.  Ha ha.

 

Defining Allergy-Friendly

Posted on by Standard 6

AllergyEats.com

AllergyEats.com

So, quite a task has been put to the food allergy community by Allergy Eats:  Define what it means to for a restaurant to be “allergy-friendly”.

You may have seen it in a recent re-posting by me, or on your own.  I urge you to form your own response and send it to contact@allergyeats.com.  I figured that I’d use this blog to sort out my thoughts before I sent them on to Paul at Allergy Eats.  I don’t exactly how I’ve morphed in to a food allergy advocate of sorts, but I feel that it’s important to help out any way that I can, and encourage others to keep up work that moves us all in the right direction.  There are already some great comments on the blog, and I’m sure he’s got an inbox full of suggestions already… but it’s important to keep them coming so this can be looked at from multiple angles.

AllergyEats T-shirtI like bulleted lists for some reason, so that’s how I’ll try to organize my thoughts:

  • The restaurant has to have a policy that reaches to ALL levels. Too many times restaurants claim to have god allergy practices, but it doesn’t trickle down to the wait staff, the cooks, or anyone past management.  Having a policy is great, but it needs to be understood and respected through all levels.  I feel comfort in a place when the waitress has the manager or even the chef come out to discuss allergy & cross-contamination issues with me.  Training, some sort of certification, and re-training annually or semi-annually would be excellent.
  • Changing current thinking. This is a good one…  Today at Boston Market, I noticed a sign on top of the cash register that read something to the effect of “If you have food allergies, please talk to the manager before placing your order.”  It’s great they’re recognizing the fact that there are food allergies out there, but… the cash register is at the end of the counter, and only reached well after you place your order.  Also, I’d hope that someone with food allergies would already have a heightened awareness when going anywhere to eat.  (If not, please read this.) More thought needs to be put into place, not just “CYA” measures.
  • They have to exude reassurance. A poster is great.  An “allergy-friendly” menu is great.  A sign at the cash register or on your table or on the salad bar is great… but not enough.  In with the training on all levels, the sever (or whoever answers the phone) must bee confident with the answers that you want to hear.  No “I don’t think” or “not really” or “I’m not sure so you’d just better not order that” will do.  Have the right answers.  Know why.  Understand the severity.  Knowledge of the kitchen and where everything is cooked should be a must for servers and managers.  Nuts can’t just be “picked off”.  There’s no such thing as “oh a little won’t hurt” with butter.  The fryer doesn’t “get hot enough to kill anything you’re allergic to”.  It’s unsettling fr someone with food allergies to dine out.  Making them feel safe is a must for “friendliness”.
    • On a related note… especially the person answering your phone.  When dining out of town, I try to call ahead (or get my wife to call ahead for me).  My favorite response ever was an Amish place in Ohio where I asked if they had shellfish (“like shrimp or crab or oysters” I said)… the girl went on to say “No, we have oysters, but they’re in soup, and there’s shrimp… but it’s not in a shell.”  Needless to say, we didn’t go there.
  • All allergies are equal. It’s great to see “nut free” options, or “gluten-free” menus, but let’s treat all allergies with the same respect to cross contamination.  The top 8 are; Milk, Egg, Peanuts, Tree Nuts, Fish, Shellfish, Soy, & Wheat.  But, there are others too!  I know of people with severe allergies to peppers, and have heard of corn allergies.  These people need to feel safe too!  Current government regulations don’t regulate the labeling of any allergens other than the top 8, so that’s all that people seem to pay attention to.  Special attention needs to be given to all kinds of allergies, not just one allergen or group of singled-out allergens.
  • Know what you’re serving. Are their anchovies in the Italian dressing or Worcester sauce?  Is this fried in peanut oil?  The server shouldn’t necessarily need to know off hand, but this information should be able to be provided upon request. Having it in written form would be tremendous.  (We could go into other special dietary needs here too… not an allergy, but I have an aunt with Diverticulitus who needs to know if there are seeds or nuts that may be ground up and hidden in things like dressing or soups or bread.) Listing all this on a website would be excellent.
  • Separate locations & utensils for allergy-free meal preparation. Cross-contamination is huge.  I don’t worry about a mutant lobster crawling into my mouth by itself… but I do worry (immensely) that some scallop juice might be on the grill where my steak was cooked… or that someone who just made a shrimp cocktail didn’t wash their hands before making my salad.  I’d love to know that the place where I’m dining has a fish or shellfish only fryer, separate grill spaces for different kinds of meat (even a vegetarian/vegan section would be cool), even separate cutting boards, prep areas, knives, and other utensils.
    • Keep the nuts off the salad bar… near their own station.
    • Hey Subway, don’t put the “seafood” sub stuff right next to the other lunchmeat, and don’t cut those subs with the same knife you use for all the other subs!
  • Ability to accommodate the unusual. Say someone has an inhalation allergy to peanuts…  Can you seat them somewhere so that the people at the next table are able to order some peanut-encrusted dessert without throwing them into an anaphylactic fit?  Can you do this without rolling your eyes, sighing, and making it a big deal?
  • Special markers/identifiers. I saw a commenter note this in the comments on the Allergy Eats blog post, and it’s absolutely brilliant.  Something ought to be a literal red flag… in the system, on an order ticket, on the check, on even the plate itself.  Everyone knows that orange-rimmed coffee pots mean decaf.  Why not red for allergies?  Or get crazy & assign a color to each of the top 8 & one for “other” allergies?  Did I read that Legal Sea Foods does double-plating or something to that effect?  It’s genius.  I’d like to extend the symbols idea to the menu too… why not have some sort of system with easily recognized food allergy icons?

That’s my take for now, but there are already many other great suggestions in the comments section over at Allergy Eats.  Please, take the time to send yours to contact@allergyeats.com before Feb. 2nd!

 

AllergyEats | Urgent request for support to help impact REAL, impending food allergy legislation!

Posted on by Standard 2

This is an important one for my food allergy readers… please take the time to read this post from Allergy Eats and respond accordingly!  This is your chance to have some real input to actual legislation, not just another request to your state, federal, and local officials.

The entire post below is reposted with assumed permission… please re-post, re-blog, re-tweet, use your ham radio or the telegraph, and get the word out.

Urgent request for support to help impact REAL, impending food allergy legislation!

I am reaching out to the entire food allergy community with a great opportunity for us to have an impact on REAL, forthcoming food allergy legislation.

A few months ago, I was invited to work with a governmental body that is enacting a food allergy law pertaining to restaurants.  (For now, please respect my decision not to mention specifics.  I believe doing so could compromise my ability to effectively represent our food allergy constituency.)  I was, and remain, very excited about this opportunity to advocate for our community.

In the course of this group’s discussions, there seemed to be a lingering question – what is the definition of an allergy-friendly restaurant? While I was very comfortable responding to that question myself, I believed at the time that it would be more effective to have community comments, which I was (and am) very confident would support my position.  I suggested that I contact members of the food allergy community, via the thousands of AllergyEats members and social media followers, and solicit as many unprompted opinions as possible.

So here’s what I’m requesting.  Could you please take a moment to answer the following question:

How would you define an allergy-friendly restaurant?  (Please be as specific as possible.)

This is an absolutely critical opportunity to affect not only impending legislation, but legislation that could become a template for other states and municipalities across the nation!

I strongly urge you to take a few minutes to respond to this request.  I believe my effectiveness in advocating for the food allergy community will be directly impacted by how many supporters answer this call.  To that end, please also consider spreading this message as broadly as possible, using social media, blogs, or any other resource you have access to.  The more voices we have, the more effective we will be!

I assure you that I will continue to do my best in advocating for our community and I promise to share more about this particular legislation when appropriate.

Important Note: I need to collect responses by February 2, giving us just one week, so please consider responding as soon as possible.

Again, the question I am asking you to answer is:

How would you define an allergy-friendly restaurant?  (Please be as specific as possible)

Please submit your responses to me at contact@allergyeats.com or feel free to post your comments here on the blog by clicking Comments or Reply.  (Email is preferable, but either is greatly appreciated.)

Thank you for your support!

I’m going to say it even though I shouldn’t have to… comments on this blog are appreciated, but to get them to AllergyEats, please comment on the original blog post or email contact@allergyeats.com.

Sadly, this sums up my general attitude towards dining out with food allergies and “safe” menu options:

http://twitter.com/#!/FoodAllergyBuzz/status/30366826915434496