Yearly Archives: 2010

Podcast?

Posted on by Standard 2

An interesting exchange/idea from my friend Terry on Twitter…

Passenger6x3 | @AiXeLsyD13 you dont you start a podcast?

AiXeLsyD13 | @Passenger6x3 I doubt I’d have much to say? Ha ha ha. I prefer the written word to audio or video for expressing myself any more…

Passenger6x3 | @AiXeLsyD13 get you and dave on the mic and it would be all good. about 4 hours ago via txt

AiXeLsyD13 | @Passenger6x3 Perhaps. We have discussed a viral video show. Ha ha. about 4 hours ago via web in reply to Passenger6x3

Passenger6x3 | @AiXeLsyD13: @Passenger6x3 Perhaps. We have discussed a viral video show. Ha ha.– do it!

Well, who else would be interested?  (Involvement in either helping/watching/listening…?)

A barrage of emails from Pizza Hut

Posted on by Standard 8

After getting no response to my last message, I decided to try again.  I re-sent the message, this time to a bunch of email addresses that I obtained upon a quick Google search or two, and added this little forward…

Hello,

Recently, I’ve been trying to obtain some more specific allergen information on some Pizza Hut products to no avail. I’ve sent the message(s) below, and as of yet haven’t had a real reply. Are you able to help pass this along to an individual who would be able to provide answers in writing, or even better yet… provide some answers yourself?

I thank you in advance for your time & help!

-Eric

Oh boy, did that work.  Mr. Williams’ latest message almost made me title this blog “Pissy Hut”, but I eventually decided against it.  Perhaps I’m reading too much into it… it is nearly impossible to pick up inflection via email.  I’ll let you make your own inferences.

from Williams, Corey Corey.Williams@yum.com
to “world.and.lunar.domination@gmail.com”
date Mon, Feb 22, 2010 at 5:55 PM
subject RE: Pizza Hut Customer Service
mailed-by yum.com

Mr. Aixelsyd-

We’ve provided you all the information we have available regarding your inquiry. If you’d like to discuss further, please provide your phone number and a customer support representative will contact you. Otherwise, we’ll consider your question resolved. Additionally, correspondences sent to multiple e-mail addresses at Pizza Hut can actually slow us down in responding to you. Please send your messages directly to me so that we may best address your concerns.

Thank you,
Corey Williams
Customer Service
Pizza Hut

Passive aggressive emails?  I’m guessing “correspondences sent to multiple e-mail addresses at Pizza Hut” is the only thing that prompted a response this time.  Again, my concerns were clearly laid out in my original response, and re-forwarded and included in its entirety with the last message.  They have yet to be addressed.

This is where we begin passing the buck.

Below, Ed is agreeable to some sort of feedback, and wishes to remain in the loop, but is clearly unable to answer any of my inquiries with any sort of direct response.  I’m guessing this cross-contamination stuff is just not common knowledge within the Pizza Hut organization.  He signed his name in large bold text.  There’s no point to pointing that out I guess, I just found it interesting.

from Ed Holt edholt@aurorahuts.com
to ERiC AiXeLsyD
date Tue, Feb 23, 2010 at 4:28 PM
subject RE: Pizza Hut Customer Service
mailed-by Ed.

Mr. Aixelsyd,

Your questions have been elevated to Pizza Hut Inc. With your very specific requests, they are best capable of providing the information requested and have committed to assisting you.

I am the best contact locally and will continue to be in the communication loop. I have asked for an update to your request.

Ed

Next, Susan offers a solution, and says that she forwarded the message to the appropriate parties.  The only problem is that I still have no contact information for those parties, and I sure hope it’s not Mr. Williams or Mr. Holt.

from Burton, Susan Susan.Burton@yum.com
to ERiC AiXeLsyD
date Wed, Feb 24, 2010 at 8:51 AM
subject RE: Pizza Hut Customer Service
mailed-by yum.com

Eric,

Unfortunately, I am the contact for KFC Franchising. I will forward your request to my counterpart in Pizza Hut hoping that she will be able to identify who would best answer your questions.

Thank you and have a great day!

Susan Burton
KFC Franchise Recruiting
KFC Franchise On Boarding
1900 Colonel Sanders Lane
Louisville, KY 40213
Office: 502-874-8201
Fax: 502-874-8848

What is “Franchise On Boarding”, I wonder?  Should there be a “-” in there?  As in getting someone on-board?  There is hope in her counterpart being a “she” that it’s definitely not Mr. Williams… so we may yet one day have a resolution to all of this madness.

Not even sure where or how I got the next email address, but it seems to be the one that holds the most promise.  Perhaps this is Ms. Burton’s Pizza Hut counterpart.  If so, is KFC the “evil” alternate universe?  I can only assume so, as Colonel Sanders has a goatee (and was never really a Colonel).

from Hiring Zone Candidate sites HZAdministrator@yum.com
to ERiC AiXeLsyD
date Wed, Feb 24, 2010 at 10:49 AM
subject RE: Pizza Hut Customer Service
mailed-by yum.com

Hi, Eric –

Thank you for your email. I am sorry that you’ve had so much trouble getting in touch with the right person to handle your inquiry. Unfortunately, I’m not that person either; however, I have forwarded your question to one of the brand leads for Pizza Hut as a way to get in touch with the person who has this information to answer your questions. If/when I hear anything back from them, I will let you know, unless they confirm that they will be getting in touch with you directly.

Thanks,
Amanda E. Herde
Hiring Zone System Administrator
Yum! Global Talent Management
100% Customer Mania … It Starts With Me!

Maybe it’s the positive attitude and non-condescending tone, maybe it’s the exclamation point, maybe it’s the bold + italics power punch, maybe it’s the “100% Customer Mania” tag-line… I want to believe our friend Amanda.  Global Talent Management sounds impressive… much more impressive than Area Coach or , Region Coach.  Perhaps we shall have some answers!

To recap, this is what I’m asking…

from ERiC AiXeLsyD
to Dave Kronenwetter
cc Ed Holt
date Thu, Feb 4, 2010 at 2:17 PM
subject Re: Pizza Hut Incident Eric Aixelsyd
mailed-by gmail.com

Thank you Mr. Kronenwetter,

You are, as of yet, the only representative from Pizza Hut or Yum! Brands that has answered my original query.  I applaud your dedication to service and customer satisfaction.  I used the contact form on the website, and acquired some email addresses from around the web when I discovered that was to no avail.

I am interested in the linked allergen information though.  I do have a severe shellfish allergy, and it concerns me that items with an “•” are notated with the ominous “products are prepared in common equipment and therefore may contain allergen” warning.

More interesting to me are the items marked…

  • SAUCES; All-Natural Pizza Sauce, All-Natural Sweet Pizza Sauce, All-Natural Old World Pizza Sauce
  • TUSCANI PASTAS; Lasagna, Chicken Alfredo, Meaty Marinara
  • APPETIZERS Served with dipping sauce; Breadsticks
  • WS Bone Out Wings; Garlic Parmesan
  • WS Crispy Bone In Wings; Garlic Parmesan
  • WS Traditional Wings; Garlic Parmesan

I see from the menu & nutritional info available online that there’s no shellfish available to order, so the “prepared in common equipment” line really really confuses me.  Am I to assume that the common equipment is in the manufacturing/processing/canning facility with the sauce?

Are the breadsticks & garlic Parmesan wings listed simply because they’re served with the sauce?  Are the wings breaded alongside shrimp at the factory?  Are the breadsticks marinated in butter beside lobster at the processing plant?

Are the pastas listed simply because they contain the sauce?  But then, there’s the Alfredo… which is a wholly different kind of sauce.  Are the noodles the culprit?  I must say that the whole thing has me befuddled.

Basically, you’re telling me that if I’m allergic to shellfish… I might want to avoid everything that contains pizza sauce …from a place called Pizza Hut?

Also, the text from the bottom may require a little clarification…

The allergen information displayed on this site is based on standard product formulations and is current as of March 2009. Variations may occur due to differences in suppliers, ingredient substitutions, recipe revisions, and/or product production at the restaurant.

Anchovies (Fish) are offered in many Pizza Hut restaurants. Shrimp (Shellfish) is offered in a very limited number of Pizza Hut restaurants. Customers with concerns should contact their restaurant directly to determine if these ingredients are handled in the restaurant.

Huh?  How is one to be made aware if there are different circumstances regarding  suppliers, ingredient substitutions, revisions, or product production?  I’ve never had a hostess seat me, list the specials, then divulge any information about new suppliers, possible substitutions, or about new preparation methods.  I’ve never seen it written on a dry-erase board inside the door, or in a menu insert.  How am I supposed to be sure that Pizza Hut isn’t going to inadvertently send me into Anaphylactic shock?

Does the second line about shrimp make all the above listed possible concerns no longer a concern… or is that in addition to already existing concerns?

Please, don’t take my questions as lashing out at you personally, but really… can you understand the frustration I have at learning of these menacing shellfish issues?  Certainly you can appreciate the humor of having to go to Pizza Hut only to avoid pizza sauce?  Perhaps the allergen information page needs updated and clarified?

I realize that I am sending a lot of questions your way at once.  I would like to thank you in advance for your time and I hope that you will give all of my concerns some serious contemplation, and perhaps pass it on to others at Pizza Hut or Yum! Brands for their additional input.

According to the Food Allergy & Anaphylaxis Alliance website, “Approximately 12 million Americans suffer from food allergy. Food-induced anaphylaxis is believed to cause 50,000 emergency room visits and about 150 deaths annually.”  I really don’t want to be one of those 150, or even one of the 50,000 any time soon… but I would like to be able to enjoy some fantastic pizza (without the aforementioned disastrous after-effects).

I look forward to your thoughts!

Inquisitively,
-Eric
world.and.lunar.domination@gmail.com

Yes, Mr. Williams, I have additional questions that have gone unanswered.  No, my issue is not resolved.  No, I do not wish to discuss this issue over the phone… as discussed in my original response to you.

I hope someone out there knows the answers to my questions!  At least we can amuse & confuse the companies responsible until I have a straight answer to this cross-contamination problem.

Chili Cook-Off Fliers

Posted on by Standard Reply

If you know me, you know I dig making fliers. I used to make them for my old bands all the time, now I have no band, and no need of fliers… so the annual chili cook-off at my place has become my fun with fliers time. As you can see, I was a little rusty on one… not quite sure where to go. On the other… well, I think it all just fell together nicely.

Should I use both? Get rid of the corny one?

If you’re interested in the chili cook-off itself, stay tuned!

Dethlehem Photos – Hard Rock Cafe (X Winter Rock Showcase) Thu. Feb. 18th, 2010

Posted on by Standard 1

Got some cool photos of Dethlehem last night during the X Winter Rock Showcase IV at the Hard Rock Cafe.  If you haven’t checked these cats out, you need to drop whatever you’re doing and get to their next show.  I’m serious.  They’ll blow you away, and maybe even slay that troll that’s been living under your bridge.

They rocked the house last night, and the place was packed for a Thursday night.  The crowd was really digging them.  Sadly… they didn’t go on to the next round, but I really don’t think that’s a big deal to them.

I hate all of them for their respective “mad skillz”… Playing crazy fast beats in a giant metal helmet, fretboard acrobatics at lightning speed, and growling like the demons that they have sworn to battle.  Yet, I watch & listen in awe each time… and it helps that they’re cool guys while they’re not slaying dragons, rescuing maidens in distress, or wandering aimlessly around the halls of madness.

And, thanks to the guys for the warrior swag!

If you just want to check out the album on Photobucket, you can do that too… normal view or slideshow.

DETHLEHEM LOGO

Aller-G’s

Posted on by Standard 1

…Saw some more cool tweets about allergies today, again from pnutfreeworld.  They all caught my eye, and put me in a slightly better mood.  I’m not allergic to peanuts, but a lot of other people out there are.  I’m allergic to shellfish, and all of us that suffer from severe allergies need to stick together… so I’ve been following allergy issues on the web more & more.  I thought I might share with the hopes that if you’re out there suffering form allergies, and you happen to stumble upon this blog… you’ll know that there’s a bunch of us out here… or if you have a friend or family member that suffers form allergies, this may offer you some insight into their world.

The first one that jumped out at me today, was this one…

Law Makes Allergies a Restaurant’s Responsibility, Too – A Massachusetts Regulation Requires Restaurants to Get Food Allergy Training

If you saw my blog the other day about the two thrilling tweets, this would be the conclusion.  Apparently it passed! I know… this is odd for me to celebrate.  Normally, I’m anti- anything that has to do with making more rules & regulations or expanding government.  But, this just hits too close for me on a personal level to not be behind it.  I just hope they go about it efficiently.

Basically, the law says that if you’re a customer, you need to speak up and inform the restaurant of your allergy, and if you’re a restaurant, it’s your responsibility to have all of your employees trained and certified on allergy safety and cross contamination issues.  I realize that this is not a fool-proof system, and that I don’t even live near Massachusetts, but it gives me hope that other states may one day follow suit.  I now have something concrete to write about to my local politicians… and say “hey, look… they’re doing something that makes sense”.

Sadly, the legislation doesn’t seem to point to chain restaurants… like Subway, where cross-contamination with the seafood sub is a major issue.  It does, however, give me hope that I will someday be able to dine in an upscale restaurant with no abnormal concern for my safety.

If you’ve read my trifecta of tirades on the food industry & cleanliness & allergy issues, (That’s 1, 2, & 3) then you know that there are others out there who think that implementing such training would not only be impractical, but it would be just not done at all or treated like a joke from all concerned parties.  I really, really hope that’s not the case once this is put into effect.  I would hope that this would be an issue that’s handled quite seriously… it is, after all, a life-or-death issue.

The second article’s title made me think, “damn right”…

Food on the road can be a minefield – Taking steps to minimize the risks from allergies

Now, this is from a Canadian publication, and they seem to have a lot more government regulation already… but I don’t really support banning things like they seem to want to do.  Education and training is what we need. This article is a nice list of websites and literature that you can look to for support in dining out while traveling abroad.

I’m going to have to look into these sites a little more, and see if there’s anything worth noting or sharing.

There are two not mentioned in the article that look promising… but they really need their databases updated if they’re going to be useful at all:  Can I Eat There? & Shellfish Free

I’m also hoping UrbanSpoon.com one day makes note of more than just gluten-allergy friendly restaurants… and picks up on the big 8.

This last one is cool on a geek front as well as an allergy front…

Peanut Allergy Blocker On The Way

The concept just blows my mind.  I’ve said before… even if I was given a cure tomorrow, I doubt I’d ever even want shellfish at this point… but at least I’d be able to eat food off of the same grill or out of the same fryer without hesitation or anaphylactic repercussions.

I’ve read a lot about the causes of allergies… and asked a lot of questions of doctors.  It’s amazing how much they don’t know… but this article is very enlightening, and it’s all broken down so it’s easy to understand:

Dr Suphioglu said that the work being done by his team also has potential benefits for all allergy sufferers. “Taking a step further back in how an allergic reaction occurs, we are also carrying out research into how we can prevent the allergen specific antibodies from being produced at all.

“In an allergic reaction, the body produces cell signalling molecules called cytokines to trigger the production of antibodies. If we can neutralise the cytokines involved with the allergic reaction, we can potentially block or reduce the production of the antibodies. In recent preliminary results we have successfully identified a substance that interacts with one of the key cytokines involved in the allergic reaction. We are now assessing the capacity of this substance to block or reduce antibody production in the allergic reaction.”

Dr Suphioglu is confident that his team’s allergy research work will result in better treatments for allergy sufferers. “I believe our research into understanding the molecular and allergenic properties of major peanut allergens together with our work on how to prevent or inhibit allergic reactions will contribute to the development of safer and more effective methods for peanut allergy diagnosis, prevention and treatment as well as benefit sufferers of other allergies.”

I’ve read a bunch of articles pertaining to the links between asthma and dust mite allergies and their relation to the severe shellfish allergies.  It’s really interesting stuff.  I hope all of these studies merge in the near future, and perhaps there will be an end to all my allergy-related rants!

Totino’s® Pizza Rolls®

Posted on by Standard 9

Pillsbury | Totino’s® Pizza Rolls® Pizza SnacksWho doesn’t like Totino’s® Pizza Rolls® Pizza Snacks?  More importantly, who eats only six at a time?  Maybe for a small snack… or maybe I just eat too much.  I don’t have them often, but when I do… I most assuredly want more than six.

I realize that I could cook more than six at once and figure out the timing on my own… but that wouldn’t be any fun now, would it?  I decided to write to the maker’s of Totino’s, who (previously unbeknownst to me) happen to be Pillsbury.  I clicked around until I found their webform, and submitted this…

Hello Friends,

I write to you today regarding Totino’s Pizza Rolls.  These little snacks are awesome, my friends.  I love to eat them as a snack while I’m watching my favorite TV shows or Penguins hockey.

My problem though, is that I’m fat… and I need more than the 6 at a time that’s listed on the package in the cooking suggestions.

Certainly your portly Pillsbury mascot could appreciate my situation?  I’d like to suggest that the bags & boxes also include cooking recommendations for 12 at a time… or more.

Usually 12 can satisfy my snack cravings, although sometimes I go for 18.  Maybe you could include instructions for 13, a baker’s dozen as they say?

In the mean time, before you’re able to print new cooking instructions on the bags & boxes… can you just send me a chart of larger quantities and suggested cooking times?

Thank you for your time, I can’t wait to hear from you.  (I can appreciate how valuable time is… like when I try to cook two batches of 6 rolls during the commercials!)

Inquisitively,
-Eric

Which I thought was a little goofy, but not over-the-top.  Apparently this is a request that’s made often.  The answer seems well practiced…

from Corporate.Response@genmills.com
to world.and.lunar.domination@gmail.com
date Sun, Feb 14, 2010 at 2:01 PM
subject Your Response From “Pillsbury” – 2010/02/12-0715 XTB
mailed-by genmills.com

Hello Mr. Aixelsyd:

Thank you for contacting Pillsbury with your inquiry.
Unfortunately, the most that we have tested for in our kitchen is 8 pizza rolls in the microwave, in which you would place on a microwave safe plate in a circle and cook on high for 45 seconds (noting that microwave oven temperatures can vary).  If you are intersted in baking more, I would highly suggest following the directions for the oven.  Please be assured that your comments and suggestions will be shared with our product specialists.

We hope you find this information helpful.  Please let us know if we can help you again.

Thank you,

Tracy Boyd
Customer Care Specialist

I’m going to have to write back, and get goofier.  My inquiry was taken absolutely seriously.  I really can’t believe that there are food scientists or chefs out there that have a job that involves putting things in microwaves… and they haven’t gone past 8 at a time?  Ridiculous.  You know that you’d try to at least do a whole bag at once… if not two or three.  Look… I can’t even control my use of italics.  Can you imagine if I had a microwave and some goo-filled little exploding pods at my disposal?  Microwaves are cheap enough these days.  I’ll take donations… I’ll need a microwave and more Totino’s Pizza Rolls than you can count, and the trials will begin.  For more fun, I’ll need someone to help & video.

Anyone in?

Weird Natural Ice Formation

Posted on by Standard Reply

Bethany pointed this out to me yesterday while she was preparing a nice Valentine’s Day dinner.  It prompted me to grab some more Snopocalypse photos, and upload the ones that have been in my camera since the big storm.  I’m not sure if I captured it quite right, given my limited angle (out the kitchen window) & minimal photography skills.  It’s a crazy ice formation that appears to have formed to the bricks of our neighbor’s house, then fallen forward to rest on another icicle… leaving a really interesting free-standing brick-pattern sculpture.

Crazy Ice Sculpture | DSC_0229.jpg
Crazy Ice Sculpture | DSC_0224.jpg
Crazy Ice Sculpture | DSC_0223.jpg

More Snowpocalypse / Snowmageddon / snOMG Photos

Posted on by Standard 1

In the days since the great 2010 Snowpocalypse, I managed to get some more photos.

My favorites  are of the ice shaped like the brickwork pulling away form my neighbor’s house… and the walker/parking chair.