Are YOU Kmart Smart?
Apparently, the difference between an address bar, a search box, and a To field are entirely lost on a certain segment of the population. That’s OK, because those people are here for our amusement. I believe this kind of thing may sort of be the fault of a smartphone, but maybe I’m giving too much credit there. I’m still lost on the exact chain of events, but this came through my blog’s contact form:
From: Mckiver <mckiver317@gmail.com>
To: <me>
Sent: Monday, January 16, 2012
Subject: W(aL)D Feedback
Name: Mckiver
Email: mckiver317@gmail.com
Website: http://google
Message / Comment: January 16, 2012
Hello! I have an Award Card. My Award Card’s validation date is 12/05/11 – 12/09/11. I would like to know if my Award Card can still be used? If not, I would like to know if I can exchange this gift card for a new valid one? I also want to know the valid amount on my gift card (if any)?
Thank You,
Please email your reply/answer to me at:
mckiver317@gmail.com
or
mckiver317@hotmail.com
Thanks Again!
How’d you find my blog?: I found this blog on the back of my Kmart Award Card.
Time: Monday January 16, 2012 at
IP Address: 00.000.000.000
Contact Form URL: https://aixelsyd13.wordpress.com/contact/
Sent by an unverified visitor to your site.
Again with this crap: “How’d you find my blog?: I found this blog on the back of my Kmart Award Card.” No, I’m pretty sure you didn’t. But, you’re here anyway.
So, I wrote back…
From: Waldo Lunar <world.and.lunar.domination@gmail.com>
Date: Tue, Jan 17, 2012
Subject: Re: W(aL)D Feedback (Not Kmart)
To: Mckiver, mckiver317@hotmail.com
Hello Mr. or Ms. McKiver,
I just wanted to write to let you know that I’m not Kmart. I believe you found a blog post that I wrote about Kmart, then somehow navigated to my blog’s contact form to send this email. Perhaps you searched for “www.kmartfeedback.com” instead of using the url bar, and it brought you to my blog? Or perhaps you searched for “help@customerservice.kmart.com” instead of sending an email? Were you maybe browsing on your phone?
Unfortunately I am unable to assist with your awards card query. I am also not McDonald’s. Good luck in your quest for information, I hope that Kmart is able to provide an agreeable answer. Hopefully they are more responsive than my dealings with Pizza Hut.
Rock and Roll, my friend!
-W(aL)D
I never got a reply. Perhaps they were embarrassed, …or just incredibly computer illiterate? So I tried to nudge one:
From: Waldo Lunar <world.and.lunar.domination@gmail.com>
Date: Fri, Jan 20, 2012
Subject: Re: W(aL)D Feedback (Not Kmart)
To: Mckiver , mckiver317@hotmail.com
Cc: help@customerservice.kmart.com
Hello McKiver,
I hadn’t heard back from you, and I was worried that you had given up in your quest for award card information. Did Kmart get a hold of you? I Cc’ed them on the email hoping they’d step in & deliver your information. I hadn’t received a thank you from them for trying to help out a Kmart shopper, so I was a little discouraged.
If you were able to use your gift card, what did you buy? Anything exciting? Last time I was at Kmart, I bought some really warm socks. They’re nice this time of year. I like to keep my feet warm.
Does your Kmart have a Little Caesar’s out front? I remember their pizza used to be awesome, but now it tastes like tomato paste spread over cardboard & covered in wax chips. Someone ought to look into that. Yeah, it’s only $5… but my $5 was hard-earned, and I’m not going to spend it eating a turd, you know?
In conclusion, I’d suggest socks, not pizza for your award/gift card.
Hope you’re having a nice day!
-Waldo Lunar
Well, Kmart is concerned at least:
From: Kmart Help <help@customerservice.kmart.com>
Date: Fri, Jan 20, 2012
Subject: Re: W(aL)D Feedback (Not Kmart) (KMM20865508V93493L0KM)
To: Waldo Lunar <world.and.lunar.domination@gmail.com>
Good Morning Waldo,
Thank you for contacting Kmart.com.
Waldo, we are sorry for any inconvenience you encountered with the feedback that you have given today. We know that your time is valuable and we appreciate the fact you took the time to give us feedback on our performance.
We are listening to what you have to say. The feedback that you have provided today regarding (will be taken into consideration as we continue to enhance our services to meet the needs of our customers, (including you) going forward.
Many of the changes that we have made have been a result of feedback from customers like you.
We are here for you! Please reply should you have any further questions. We value your business and look forward to serving you in the future. You can also contact us on our customer service number 1-800-733-7249 or login to our chat support. Have a wonderful day!
We certainly hope you will continue to make Kmart your choice for quality and value!
At Kmart we care for our customers’ feedback, it helps us improve our service. Take our survey to tell us how we’re doing.
Make sure you’re registered at Kmart.com for emails, so we can stay in touch! Please add Kmart values, Kmart.com to your address book to ensure our emails reach your inbox.
Sincerely,
Stanton K.(mkundal)
Kmart Customer Care
webcenter@customerservice.kmart.com
1–800-733-7249.
We’ll see what happens, I guess. I’m still not McDonald’s.
See also:
World (and Lunar) Domination 