Category Archives: Consumer Advocacy

Seriously; I’m not McDonald’s, but I will try to help.

Posted on by Standard 8

It’s happening again.  Someone thinks I’m McDonald’s and that my website is printed on McDonald’s receipts.  This is the message that was in my inbox on Friday night:

From: Jay Culp <culp915@comcast.net>
To: me@my.email.address
Sent: Friday, July 27, 2012 8:45 PM
Subject: W(aL)D Feedback

Name: Jay Culp
Email: culp915@comcast.net
Website: http://google
Message / Comment: I was up mcdonalds on walnut street in mckeesport bout 2 months ago they messed up my whole order i called up there took my name address was suppose to seed me coupons bout never got them order 2 big mac got big macs w tomatoes and order 4 mcchichens w kep only they had everything on them was just wondering how long i got to wait for my coupons.
How’d you find my blog?: on recreipt

Time: Friday July 27, 2012 at 8:45 pm
IP Address: ##.##.###.###
Contact Form URL: https://aixelsyd13.wordpress.com/contact/
Sent by an unverified visitor to your site.

I wrote back with this:

From: Waldo Lunar world.and.lunar.domination@gmail.com
Date: Mon, Jul 30, 2012
Subject: Re: W(aL)D Feedback
To: culp915@comcast.net

Hello Jay,

Sadly… I am not McDonald’s.  Well, sadly for you & many others… not so sadly for me.  Although, I would perhaps enjoy the salary of a sole McDonald’s executive let alone the company as a whole. Although, if you own Google like the website field suggests, you know what I mean, my friend.  You could by and sell my economically-challenged ass.

I guess though, that you apparently used Google to find my website.  Thisperplexes me though, and has on multiple occasions:

“How’d you find my blog?: on recreipt”

I’m pretty sure that no area McDonald’s locations print my website address on their receipts.  If they do, they need to pay me for customer service services rendered.  After all, I do reply until the situation is resolved (on my end anyway).

I’m guessing that a manager’s email address (not a website) was printed on your receipt.  I’m guessing you Googled that email address and it brought you to my site because that address or a similar one appears on my blog.

As a general rule of thumb… if it contains the “@” symbol, it’s an email address.  A lot of websites are preceded by “http://&#8221; or “www.” but not always.  A website would end in “.com”, “.net”, .”org”, or something similar & would not contain any “@” symbols.

Entering either a website or an email address into Google will search for that website or email address.  If you’d like to go directly to the website, enter that into the address bar of your favorite web browswer.  If you’d like to email someone, enter their address in the “To:” filed of Outlook, other mail client, or in your webmail… however you choose to access email.

If you can reply to me with the exact text written on your receipt, I will be glad to write to McDonald’s on your behalf.  I have experienced some success in dealing with fast food companies & getting coupons or other free stuff.  We, the little people, must band together against such mega-corporations who want nothing more than to take our money and treat us like the cattle they serve.

Certainly two months is a reasonable time in which to receive coupons as an apology to poor service.  Your order seems reasonable… although correct me if I’m wrong but McChicken sandwiches don’t normally have ketchup and Big Macs don’t normally have tomatoes.  It’s an interesting flavor palette you bring forth.  I may have to try it.  Ever have a McChicken with the sweet & sour nugget sauce?  That is fantastic.  It’s even better at Wendy’s with their chicken sandwich & sweet & sour sauce.  And, if you’re not swept up in the current Chick-fil-A controversy, I’d go for their sandwich with the honey mustard sauce.  Some older crazy lady always tries to push the Chick-fil-A Sauce on me, but she’s nuts… the Honey Mustard is far superior.  Also, I still miss the Arch Deluxe… especially when it had round bacon… not Canadian bacon, but round normal American bacon… with black pepper.  That sandwich was the work of a genius.

I haven’t been to McKeesport in quite a while.  I was at a recording studio there years ago and someone’s car got broken into while we were all inside rocking out.  I had a drink or two at the Elbow Room that was across the street.  Funny name… although inside it had a nautical theme… which didn’t seem to fit the name.  I guess elbows everywhere would have been creepy.

I’m sorry, I seem to get off track easily.  I’m guessing you didn’t take the tiem to read my blog when you landed there after your Google search.  Instead, you went directly to the “Contact” page.  I like that.  I see you’re all business.  The title World (and Lunar) Domination at the top didn’t even deter you.

You might want to check out these blog posts though…

I can’t really offer up anything else as proof that ⓐ I’m not Mcdonald’s and ⓑ My website isn’t on the receipt.

I seriously would like to help out though, if I can.  If you could reply with a photo or scan of the receipt, or simply just type the address/phone/email address in the reply, I’ll write to them on your behalf… Cc:ing you and keeping you in the loop.  I tried to help Jane, but never heard if that situation was resolved.  Some people are just ungrateful for assistance, I guess.

I hope this message finds you well, and that you have a good day, my friend.  I look forward to hearing from you.

Excelsior!

Waldo Lunar
Professional Customer Service Liaison, Esq.
W(aL)D

P.S. – Ever want to “Crop-Dust” at a restaurant when people are being exceptionally rude?

A McDonald's McChicken sandwich.

A McDonald’s McChicken sandwich. (Photo credit: Wikipedia)

I wonder if I’ll get a reply?  I’d love it if this guy actually wants my help and provides a valid email address to someone at the McKessport McDonald’s.  How do you think they’d respond to a 3rd party?  They never did thank me for helping to get that one fryer-cleaner company paid.

Looks like you can actually contact the McKeesport McDonald’s via Webform: http://www.mcpennsylvania.com/2842/contact/manager/

But, how fun is that?  None at all, I say.

Really though, “I was up McDonald’s…” How Yinzer is that?  Fantastic.  Let’s hope that this isn’t another fake message, and that Mr. Culp writes back.

The Arch Deluxe composition from an advertisement

The Arch Deluxe composition from an advertisement (Photo credit: Wikipedia)

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Food Allergies – Check out the Blog Carnival

Posted on by Standard 4

I haven’t blogged about food allergies in a while.  I haven’t blogged in a while.  Life has been busy, and that’s a good thing.

Food Allergy Fun | Somewhere in the middle...

July 2012 Living With Food Allergies Blog Carnival

I hope to participate in the FAAN Food Allergy Walk in Pittsburgh again this year, and in that spirit, here’s a blog you need to read:

July 2012 Living With Food Allergies Blog Carnival

You simply can’t put together a better list of resources, articles, tips, and fun related to food allergies.  I suggest you read, subscribe, bookmark, or do whatever you do.  Take the time to take a look at the stuff that interests you, and pass it along.  We all know awareness is half (if not more) of the battle.

All of this reminds me, it’s time to get my Epi-pen prescription renewed…

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Lack of posts, & the dumbest product ever.

Posted on by Standard 9

LIVE MUSIC! SAT. JUNE 23 THE FALLOUT SHELTER.NET ROCK- ERNIE AND THE BERTS & FRIENDS

The sign outside of Sheffield Lanes/The Fallout Shelter in Aliquippa, PA this weekend.

I’ve noticeably slowed down with blogging.  Perhaps I was blogging too much before.  Real life has been happening lately.  The band played twice this weekend, my real job has been taxing, etc. Perhaps I’ll find inspiration more often in the days to come. 

Like this…

Groupon has successfully  shown me what I believe to be the absolute dumbest product ever:

Car Lashes ...Wait, car-freaking-lashes?

Car Lashes …Wait, car-freaking-lashes?

I could rant about it, but do I really need to?  There would a a Herbie/Love Bug joke, pointing out that putting them on a BMW decreases the value/classiness of the car, maybe a joke about truck nuts & just maybe a reference to the movie Cars even though I’ve never seen it.  Maybe even a joke about the dude I saw on My Strange Addiction who makes love to his car for the crowd who likes it blue.  Maybe even an Optimus Prime humping your car joke.  I have finally found something more annoying than flags on cars & more decorative than the mysterious stickermobile.  If you’re going to glue stupid stuff to your car, go all the way.

If there are any people out there with money to waste on stupid things, I’m taking donations so I can buy a Flycaster.

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Go to Best Buy and set all the alarms to go off, right now.

Posted on by Standard Reply

Did you read the email that I sent to them?

I see this email reply as an (incredibly boring) invitation to go in to your local Best Buy & monkey around with everything.  Especially the alarm clocks.  Does Best Buy even sell alarm clocks any more?  If they do, do set them all to go off at weird intervals after hours… or even 10 or 15 minutes before they close.  If they’re clock radios, put them on the classical station or talk radio.  Do it on the demo cell phones if you can too.

This was their only [yawn] reply:

From: online.communities <online.communities@bestbuy.com>
Date: Fri, Jun 8, 2012 at 12:05 PM
Subject: RE: A Formal Apology
To: Waldo Lunar <world.and.lunar.domination@gmail.com>

Hello,

We always encourage you, our customer, to come in and look around or even test out our products, so you know what you like or don’t like about them. Thank you for sharing your experiences with us and I’ll be sure to pass this along to our Leadership Team.

Respectfully,
Justin|Community Connector
Corporate Campus
Online.Communities@BestBuy.com

I guess they didn’t “get” it, or find it amusing.  Of course setting all the alarm clocks is an innocuous thing to do at best, but I was acting like it was a big deal.  That’s why (I thought) it was funny.  Wow.  Best Buy popped my funny balloon.

What a boring dud.

English: Vintage clock radio

English: Vintage clock radio (Photo credit: Wikipedia)

<shameless plug> Oh yeah, while you’re at it… set all the browsers to http://www.ErnieAndTheBerts.com, too. </shameless plug>

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Best Buy, Bed Bath & Beyond, Beeps, & Buzzers ⌨

Posted on by Standard 2

Well, I sent what I thought were going to be two rather fun emails, but they have both gone unanswered.  Wow.  What a giant dud.  As my wife constantly reminds me, I certainly find myself amusing.  So, in that spirit I thought I’d share these emails anyway.  Perhaps you’ll chuckle too.

The first was to Best Buy via their form online and to the Twelpforce email address:

From: Waldo Lunar <world.and.lunar.domination@gmail.com>
Date: Thu, May 31, 2012
Subject: A Formal Apology
To: twelpforce@bestbuy.com

Greetings Best Buy Associates,

I write to you today to offer a formal apology.  I have lived with guilt for many years, and I would like to be able to clear my conscience.  Sadly, you literally asked for what you got, but you certainly didn’t deserve it my friends.  I beg you in advance to not unleash the wrath of the Twelpforce or Geek Squad upon my humble self.

Do you remember the commercials from about ten or so years ago that begged one to come in & play with all of the electronics in the store?  Well, I said you asked for it.  You did.  I simply complied.

I went into one of your stores, and tried my best to restrain my maniacal laughter as I set all of the alarm clocks & clock radios to go off at different intervals after the store closed.  Some were 5 minutes, some where 10 or even 20.  It was incredibly hard to stifle my giggles and pretend like I was incredibly interested in these timepieces.  I don’t know how no one noticed.  Now I can’t get 10 feet into a Best Buy door without a blue-shirted hawk swooping in to ask if I need help, and I’ll get asked every 3 feet after that if I turn it down.  Perhaps shenanigans like mine are why?

At one time, I wished that I could have been around to see the chaos.  Okay, maybe I still do.  Perhaps a master switch would have cut the power to all of them after the first one went off.  I won’t pretend to know the internal machinations of such a colossal retail empire.  Perhaps I made a memory for that team and brought them together through adversity in the name of silencing alarm clocks.  Perhaps it is a good story to tell trainees, or it may have even been forgotten over time.  I was much younger & more brash then.  I thought I knew everything.  I thought the world was my playground. To be blunt, I was an arrogant young miscreant.  I don’t remember if it was planned, or spur of the moment.

I’m sure that when the internet was still “new”, I set more than a few of your browsers to my old band’s web page & walked away.  I did this in every store though, not just Best Buy.  I won’t apologize for that.  A pimp’s got to pimp, right?

I would like to offer an apology to Best Buy as a corporation, the Best Buy employees startled and/or annoyed that day (and their families), and to all of the Best Buy associates that have joined the team since that day (somewhere between 2000 and 2002).  I believe this was at the Greensburg PA location across from Westmoreland Mall.  Please pass this along to them, if there are any left that may have been working that day.  I have seen the err of my ways, and I can live with the guilt no longer!

Thank you for your time, I hope you find it within you to pass along forgiveness for this egregious behavior.

Regretfully,
-Waldo Lunar

The next one was to Bed Bath & Beyond via their webform:

Do you remember those Best Buy commercials from 10 or so years ago where they asked you to come in & try the stuff out?

I did.  I went in one night & set all of their alarm clocks to go off about 5, 10, 15, or 20 minutes after closing.  I bet it was hilarious.  I only wish I had been there to see it.  I bet that happened often.

I noticed that you have a lot of kitchen timers and egg timers.  What time do you close?

Thanks,
-Waldo

I thought it was funny.  Apparently Best Buy and Bed Bath & Beyond did not.  I did get the standard “we got your message, someone will write back with in 3 days” replies, over a week ago.  I really thought Best Buy would come out with a witty intelligent retort.  You’d think an electronics company would be helmed by geeks who found humor in such ridiculousness.  Bed Bath & Beyond apparently do not go too far into the beyond part.  Oh well.

Best Buy

Best Buy (Photo credit: Ron Dauphin)

English: A Bed Bath and Beyond store in a shop...

Bed Bath and Beyond (Photo credit: Wikipedia)

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New BBQ Joints?

Posted on by Standard 7

Pittsbugh BBQ Co. - Brisket Sandwich

Good BBQ helps to grow healthy sideburns.

Well, you probably know I like barbecue.  I’m a big fan, and I’m always willing to try out new places.  Well, new places that don’t have shrimp or other deathfish on the menu.  I’ve scoped out the web sites three places I haven’t tried… perhaps they’re rather new?  Can anyone tell me if they’ve been to any of these places & what they think?  (Or if they have any stuff on site that’s not listed on the online menu?)

Perhaps, like movie nights, I can organize a Pittsburgh (& surrounding area) BBQ tour?  Would anyone be interested?

I’d like to check out the following BBQ restaurants…

Of course we’d have to hit my favorites… Brentwood Express Rowdy BBQ, Pittsburgh Barbecue Co., & Clem’s Cafe!

Were else are the deathfish-free BBQ joints in in & around the ‘Burgh?

A wing tour has been suggested, but 95% of the places that fry wings also fry deathfish, so I’ll stick with Gooski’s.

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Danke Daka

Posted on by Standard 1

Did you read about my trouble with the One-Touch Can Opener?  How about my attempt at emailing them in Chinese?  Well, sadly they wrote back, and it’s quite boring.

The word is…

From: info info
To: Me <_____________@_____.___>
Cc: info <info@onetouchproducts.com>
Sent: Wednesday, May 30, 2012
Subject: Re: One-Stuck Can Opener

Dear Eric,

Thanks for your email.

For the can opener issue, please try to press and hold the reverse switch at the rear of the can opener.

The cutter will move in the reverse direction to the start position and the can lid will be released.

You may also check the instruction manual for trouble shooting ways.

Please download and keep the user manual from our website (as per below link) for your reference.

http://www.onetouchproducts.com/CanOpenerll.htm

Should you have any questions, please feel free to contact us.

Best Regards,
One Touch

There’s a reverse switch?  The answer is that simple?  I’m so disappointed, I haven’t even tried it yet.  Why not mark the switch?  I don’t remember the thing coming with instructions!  Bastards.

There may be a slight language barrier here, and a large cultural one.

Also, I decided to further my communication with Astrid at Bed Bath & Beyond.  Apparently this was going too far…

From: Eric <_____________@_____.___>
To: Bed Bath & Beyond <bedbathandbeyond@mailnj.custhelp.com>
Sent: Wednesday, May 30, 2012 1:19 PM
Subject: Re: PRODUCT INQUIRY [Incident: 120525-000501]

Thanks Astrid,

We’ll have to go with the store credit then.  This is absolutely not a problem.  I always want to buy many things every time we’re in a Bed, Bath & Beyond.  Do you have a favorite can opener, or other cool kitchen gadget?  Perhaps we could get that.  Maybe some time my wife & I could have you over for dinner & we can use our new can opener.  What’s your favorite canned food?  I generally prefer fresh vegetables over canned… but I do like to make chili with a lot of canned ingredients.  Do you like chili?

I’d like to suggest that you guys carry P-38’s.  They really are useful, and don’t have any moving or electrical parts that can break or get stuck.

I like chili served over mashed potatoes.  I like mashed potatoes.

Rock on!

-Eric

I have as of yet not received a reply.

English: A small plate with a serving of mashe...

I like them.

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Bed, Bath, Above & Beyond. Daka & One-Touch refuse to answer.

Posted on by Standard 8

Google Translate

Google Translate (Photo credit: Wikipedia)

如果我尝试在中国吗？ (That’s “What if I try it in Chinese?” or “If I try in China?” according to Google Translate…)

Well, I never got anything from our friends at Daka about the One-Touch Can Opener that won’t relinquish the lid.  So I decided to use Google Translate to try & express my frustration in Chinese through the wonders of technology.

The added opening line is…

Hello, going to try in Chinese (with the help of Google Translate) because I haven’t had a reply yet.

Here’s what it gave me…

你好，去尝试在中国（谷歌翻译的帮助下），因为我还没有答复。

你好能征服者！

今天我写信给你，你必须有遇到过的问题。目前我是我的第二个单触式开罐器…它已被卡住盖子无行为能力。请参阅所附的图片，从字面上说明我的困境。正如你可以看到，盖仍然是牢固地掌握在单触式开罐器。这是不是第一次，这已经与本单位发生。有时，我能够说服放弃后，一个额外的按钮按盖子的开罐器。这个时候，所有的额外的感人不能正常工作。现在只剩下我与数额是多少，我的厨房柜台上的电池昂贵的塑料和金属摇滚。这可以大开眼界来岩目前有没有目的（以外恼人的我，每次我看到它）。我只有一两个月。它具有新的电池。在此之前它毫无用处，它并没有得到多大用处。

我以前曾拥有 单键开罐器，最终遇到同样的问题。我能看过去的事实，产品名为单键操作了几个涉及到很多出师不利后。我是能够处理的事实，偶尔会削减微小的，可以标注彩带和拖放到我的食物。的下脚料，一般很容易找到，并挑选出。我是能够接受的，它偶尔会倒下了，一个能完成后，取下盖子，也可能在可以敲的过程中。它仍像我获奖的辣椒或轻松舒适的食物9 CAN蔬菜汤，做的事情时节省时间。 （虽然，我投注的人…我会放在我的钱，在一个P-38的军队打开了一罐开罐器更快。）

我曾经以为，当我试图强行从我的第一个触盖子开罐器我可能爆发的东西。它不再回应我的接触。我检查了电池。我尝试不同大小的罐。我试图使用武力。 （我想在第一道曙光，并最终黑暗的一面。愤怒确实恨，就像尤达说。的仇恨也最终导致了我的钱包的痛苦。）我和平的企图都是无济于事。也许用钳子野蛮撬从盲目单键的强大抓地力的盖子是个坏主意。我粉笔我是一个傻瓜，辞职只是一个新的购买。

我买一个新的，从床Bath＆Beyond的，我相信，我们已经到达的情况，我在此电子邮件的开头介绍。我离开卡住所附照片的盖子，并在无用的单触式开罐器。

我也不知道是什么，什么我的游戏结束在这里。我的计划是给你写信通知你的情况，看看是否有别人谁也遇到同样的问题，看看你可以提供一个解决方案。我想说的行动可接受的课程将包括（但不仅限于）以下：

如何正确地得到单触式开罐器放弃的盖子，它深深地拥抱的建议。
一种新的改进功能的单键（如果存在）。
价值约20美元，美国军队发出的P-38或其他运作非电动开罐器。我来到这个大致的数字（和我向下舍入）：$ 15为单触式和5美元的名牌电池。

当然提供更同意recompensation，如果你想，我很开放的建议。我觉得我应该得到的东西，至少你的产品对我的失败而快速连续。当然，你同意吗？最合理的人。

谢谢您的时间和援助。我期待着您的答复和建议的解决方案。我急了，除去20元的塑料从我的厨房柜台金属装饰的无功能的一触式岩石。

愿力与你同
– 埃里克

。趣乐的习学人疾残使，笑好不的真这

Here’s what happened when I translate that back into English:

Hello, try the help of China (Google translation), because I did not reply.

Hello can conqueror!

Today I write to you, you must have encountered the problem. I my second one-touch can opener … it has been stuck lid incapacitated. Please see the attached picture, literally, to explain my plight. As you can see, the cover still firmly rests in the one-touch can opener. This is not the first time this has occurred with the unit. Sometimes I was able to convince to give up, an extra button lid opener. This time, all the extra moving can not work properly. Now left with what amounts to expensive battery on my kitchen counter, plastic and metal rock. This can be an eye-opener to rock at present there is no purpose (other than annoying me, every time I see it). I have only one or two months. It has a new battery. Prior to this it is useless, it does not get much use.

I previously owned one-touch can opener, and eventually encounter the same problem. I can see past the fact that the product, called one-button operation involving several to many false starts. I was able to handle the fact that occasionally cut a tiny, you can label the ribbon and drag it to my food. Scraps, usually easy to find and pick out. I was able to accept, it will occasionally fall, a complete, remove the cover, may also be in the process that can be knocked. It is still like the award-winning chili or relaxed and comfortable food 9 CAN vegetable soup, do things to save time. (Although, I bet the people … I will be on my money in a P-38, the army opened a can opener faster.)

I once thought that when I tried to forcibly from my first touch the lid opener outbreak. It is no longer respond to my touch. I checked the battery. I tried a different size cans. I tried to use force. (I think at first light, and eventually the dark side. Anger really hate, like Yoda said. Hatred eventually led to the pain of my wallet.) Peace attempt to no avail. May blind one-touch powerful grip pliers barbaric pry the lid is a bad idea. I chalk I’m a fool, resignation just a new purchase.

I bought a new one, from Bed Bath & Beyond, I believe, we have arrived, I introduced at the beginning of this email. I left stuck in the attached photo of the cover, and in the useless single touch can opener.

I do not know what is what my game is over here. My plan is to write to you to inform you of the situation to see if there are others who have encountered the same problem, see if you can provide a solution. I want to say an acceptable course of action will include (but are not limited to) the following:

  • How to get one-touch can opener to give up the lid, and it deeply embrace recommendations.
  • A new and improved features one-button (if present).
  • Worth about $ 20, P-38 issued by the U.S. armed forces or other operation of non-electric can opener. I came to this approximate figure (and I down rounding): $ 15 one-touch, and $ 5 brand name batteries.

More agree recompensation of course, if you want to, I am open to suggestions. I think I should get something, at least you my failure in rapid succession. Of course, do you agree? Most reasonable people.

Thank you for your time and assistance. I look forward to your reply and suggested solution. I am anxious to remove the plastic from my kitchen counter without metal decoration features a touch of rock.

May the Force be with you
– Eric

. Interest in music, then learn the Disabled to laugh it really true

I ought to do this with all of my emails from now on.  This is much more interesting.

One-Touch Can Opener

Friends don’t let automatic can openers drink & open cans.

At any rate, I shot out an email to Bed Bath & Beyond too, and they seemingly always stand behind their reputation.  I can get store credit if I bring in the stuck lid and whichever card we used to make the purchase.  Thanks to my wife’s memory, we bought it on the same day she bought a flour sifter not too long ago.  I doubt we have the receipt, but we still do have the card that made the purchase.

Their initial response:

From: Bed Bath & Beyond <bedbathandbeyond@mailnj.custhelp.com>
To: _____________@_____.___
Sent: Tuesday, May 29, 2012
Subject: PRODUCT INQUIRY [Incident: 120525-000501]

 Subject
PRODUCT INQUIRY
 Discussion Thread
 Response Via Email (Astrid) 05/29/2012 04:27 PM
Dear Eric;Thank you for your email.We sincerely apologize for the situation described in your email. At Bed Bath & Beyond, we want our customers to be 100% satisfied with our customer service and merchandise selection. You may return this item to any of our stores for an even exchange or store credit. You can receive a refund in the manner you paid for the item if you have your receipt. Please note, there is no time limit to make a return and we do not require the original packaging. We are also forwarding this information over to our buyers and the vendor for their consideration and improvement.We hope this information has been helpful. Please email or call us at 1-800-GO-BEYOND (1-800-462-3966) if you have any questions.Sincerely,Astrid
Customer Service
Bed Bath & Beyond

My reply:

From: -mE. <_____________@_____.___>
To: Bed Bath & Beyond <bedbathandbeyond@mailnj.custhelp.com>
Sent: Wednesday, May 30, 2012
Subject: Re: PRODUCT INQUIRY [Incident: 120525-000501]

Aloha Astrid!

 Thank you, your reply was rather quick!  I have not had even as much as an acknowledgement of a receipt of my email from the manufacturer.  Apparently they don’t stand behind their products.  Perhaps you ought to review or do more rigorous tests on the things that you sell.  Has anyone else complained of this issue?

I’m not sure if we still have the receipt, as it was purchased some time ago.  I’m sure my wife or I purchased it with one of our debit cards though.  Would you be able to find the transaction from the card?  I know some stores can do that, and I know you guys have a pretty awesome no-hassle returns policy.

Were you able to view my entire message?  I know I was unable to attach photos.  Perhaps you would like to see the entire message (with photos) on my blog.

If I bring in the One-Touch can opener, can I leave the stuck lid?  Do you have any P-38 can openers for sale?

Rock on,
-Eric
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

Their secondary response:

From: Bed Bath & Beyond <bedbathandbeyond@mailnj.custhelp.com>
To: _____________@_____.___
Sent: Wednesday, May 30, 2012
Subject: PRODUCT INQUIRY [Incident: 120525-000501]

 Subject
PRODUCT INQUIRY
 Discussion Thread
 Response Via Email (Astrid) 05/30/2012 10:08 AM
Dear Eric;

Thanks for responding. However, as I have explained you are able to return this defective item back to any of our stores for an exchange or store credit, if you do not have the receipt and use the credit towards the purchase of a new can opener of your choice. Please keep in mind that you may bring your return as it is with no problem. Unfortunately we do not carry P-38 can openers in our selection.

If we can be of further assistance please email us again or call our eService Center at 1-800-GO-BEYOND® (1-800-462-3966).

Sincerely,

Astrid
Customer Service
Bed Bath & Beyond

Heh.  Astrid does not seem amused.

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One-Stuck Can Opener

Posted on by Standard 15

I have a problem.  The problem is the One-Touch Can Opener.  It’s a rather expensive useless plastic & metal rock.  In fact, they ought to market it as “Pet Rock: With Batteries!”  Maybe an actual rock would be more dependable in opening cans.  We just recently bought our 2nd One-Touch Can Opener.  I have no idea why we’re on a second one.

The first one was fine for a while, but it didn’t get much use unless we were making Nine Can Vegetable Soup or Chili or something where we had to open a bunch of cans at once.  One day a lid got stuck.  The can lid was successfully removed from the can, but remained under the blade of the One Touch.  It remained securely under the blade.  It wouldn’t come out with a gentle pull, or a labored tug.  Pressing the button to try & turn it back on didn’t do anything.  I think I eventually got some pliers to yank it out.  After that (of course) it ceased working.  Perhaps I yanked too hard?

Figuring it was my fault and that I broke it… I bought another.  I thought that the lid getting stuck was a fluke & it didn’t occur to me that it may (would?) happen again.  Boy, was I naive.  It happened again.  This time I didn’t try to dislodge the lid.  I have tried pressing the button.  I gave it several touches, to no avail.  I set it down & took some photos… intending to write to the manufacturer wight a verbose ranting “WTF?” kind of letter.  (You know, my usual.)  The problem being that I couldn’t find the damn manufacturer.

One Touch Can Opener - with Stuck Lid

What a wonderful piece of engineering! What excellent modern technology! I mean… What a blunder of engineering! What excrement passes for modern technology?

One Touch Can Opener - with Stuck Lid (Closeup)

What a grip!

English: A typical "As seen on TV" l...

Unless you were watching another channel.

I mean, I have some pretty cool photos to send, and I had no idea where to send them.  Googling One Touch Can Opener brings up several “As seen on TV” websites.

I emailed one of them, and they basically told me to go fornicate with myself…

From: As Seen On TV Customer Service
To: _____________@_____.___
Sent: Thursday, May 24, 2012 11:50 AM
Subject: One Touch Can Opener [Incident: 120523-000134]

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

Subject
—————————————————————
One Touch Can Opener

Discussion Thread
—————————————————————
Response Via Email (Allana) – 05/24/2012 08:50 AM

Dear Eric,

Thank you for your email. We are sorry to inform you that we do not have the referral contact information you seek. Please feel free to do a general web search for more information.

Sorry for any inconvenience this may cause you.

Best regards,

Allana
Customer Care Center

Customer By Web Form (Eric Carroll) – 05/23/2012

Hello, can you put me in touch with the manufacturer of the one-touch can opener?  (Email or mailing address preferred.)

I’m having problems with my 2nd one now.  It’s terrible.  The lids keep getting stuck.

https://www.asseenontv.com/one-touch-can-opener/detail.php?p=296306

Thank you,
-Eric

Question Reference #120523-000134
—————————————————————
Category Level 1: Product inquiry
Date Created: 05/23/2012 09:13 AM
Last Updated: 05/24/2012 08:50 AM
Status: Solved
Order Number:

[—001:001194:41928—]

Beans!

It’s great for sitting on top of cans & doing nothing until you press the button 4 times & have 2 false starts. (Photo credit: Carol Browne)

What helpful chaps who stand behind the products they sell!

Taking Allana’s wonderful advice I tried to Google One-Touch Can Opener Manufacturer.  As you can see, there are several possible foreign manufacturing services for this tiny incredible modern convenience.  I think I have it narrowed down though, to the correct one… It appears that Daka manufactures all of the One-Touch Products.

So, I sent them an email:

From: Eric Carroll <____________@_____.___>
To: “USA@onetouchproducts.com” <USA@onetouchproducts.com>; “info@daka.com.hk” <info@daka.com.hk>; “info@onetouchproducts.com” <info@onetouchproducts.com>; “Customerservice@cricketholdings.com” <Customerservice@cricketholdings.com>
Sent: Friday, May 25, 2012
Subject: One-Stuck Can Opener

Ciao Can Conquerors!

I’m writing to you today with an issue that you must have encountered before.  I’m currently on my second One-Touch Can Opener… and it has been incapacitated by a stuck lid.  Please see the attached pictures to literally illustrate my predicament.  As you can see, the lid is still securely in the grasp of the One-Touch Can Opener.  This is not the first time that this has happened to me with this unit.  Sometimes I am able to persuade the can opener to relinquish the lid after an extra press of the button.  This time, all the extra touching is not working.  Right now I am left with what amounts to an expensive plastic and metal rock with batteries on my kitchen counter.  This can-opener-come-rock currently has no purpose (other than annoying me each time I see it).  I have only had it for a month or two.  It has fresh batteries.  Prior to it being rendered useless, it did not get much use.

I had previously owned a One-Touch can opener that eventually encountered the same problem.  I was able to look past the fact that the product named One-Touch took several touches (after many many false starts) to operate.  I was able to handle the fact that would occasionally cut tiny ribbons of the can label and drop it into my food.  The scraps were generally easy to find and pick out.  I was able to accept that it would occasionally tumble off of a can when finished removing the lid, possibly also knocking over the can in the process.  It was still a time saver when making things like my award-winning chili or my easy comfort-food nine can vegetable soup.  (Although, were I a betting man… I would place money on me being faster at opening a can with a P-38 army can opener.)

I had assumed that when I tried to forcibly remove the lid from my first One-Touch can opener I possibly broke something.  It no longer responded to my touch.  I checked the batteries.  I tried different-sized cans.  I tried to use the Force. (I tried the light side at first, and eventually the dark side.  Anger does lead to hate, just like Yoda said.  Hate also eventually led to my wallet suffering.)  All of my peaceful attempts were to no avail.  Perhaps using pliers to savagely pry the lid from the mighty grip of the mindless One-Touch was a bad idea.  I had chalked it up to me being an idiot, and resigned to just purchase a new one.

I did purchase a new one, from Bed Bath & Beyond I believe, and we have arrived at the situation which I presented at the beginning of this email.  I am left with the stuck can lid and useless One-Touch can opener in the attached photos.

I’m not exactly sure what my end game is here.  My plan was to write to you to inform you of the situation, see if there were others who have encountered the same problem, and see what you may offer as a solution.  I would say that acceptable courses of action would include (but are not limited to) the following:

  • Advice as to how to properly get the One-Touch Can Opener to relinquish the can lid that it so dearly embraces.
  • A new improved functioning One-Touch (if that exists).
  • About $20 worth of U.S. Army issued P-38’s or other functioning non-electrical can openers.  I arrived at this figure for roughly (and I’m rounding down): $15 for the One-Touch and $5 for name-brand batteries.

Of course if you would like to offer a more agreeable recompensation, I’m open to suggestions.  I feel that I deserve at least something after two of your products have failed on me in rather rapid succession.  Surely you concur?  Most reasonable people would.

Thank you for your time and assistance.  I look forward to your reply and suggested resolution.  I’m anxious to remove the $20 plastic & metal decorative functionless One-Touch rock from my kitchen counter.

May the Force Be With You,
-Eric
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

I hope I get some sort of response.  Until then, I will stick with my favorite can-opener: The P-38.  I will race a functioning One-Touch (if you can find one), and I will win.  It’s simple, small, and for the cost of one One-Touch I can get 50 of them from Ralph’s Army Surplus.  I’d even take a P-51, or an Australian FRED.  My grandma always kept a P-38 inside an old pill bottle in the drawer beside the silverware.  I learned to use that before I learned to cook, I think.

Size comparison of P-51 and P-38 openers

Size comparison of P-51 and P-38 openers (Photo credit: Wikipedia)

English: A can opener that incorporates a smal...

F.R.E.D. – Currently employed by the Australian Army and New Zealand Army in its ration kits. (Photo credit: Wikipedia)

What kind of can opener do you use?  There is a ridiculous amount of different types of can openers out there.  May I persuade you to not waste your time or money in purchasing a One-Touch?  You will most certainly have to touch it several times.  It’s false advertising.  I feel stupid for having to have purchased two of them before I realized that it was not operator error, but a terrible product.

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The Pittsburgh Tunnel Monster gets national attention?

Posted on by Standard 6

Well, sort of.  The buzz around town on the news & radio lately has been about a survey by a GPS data company called INRIX that calls the sweet spot from Greentree to the Fort Pitt tunnels on the Parkway West here in the ‘Burgh the worst traffic outside of New York or Los Angeles.  Read the Post-Gazette article for all the juicy details.  Here’s an excerpt…

According to INRIX, it takes an average of 13 minutes — nine more than it should — to traverse that stretch. That doesn’t count the time it takes to get there, as morning backups now routinely spill well down the back side of Green Tree Hill and sometimes past Carnegie.

At a delay of nine minutes a day, for a regular commuter that works out to about 36 hours a year down the rat hole, just for the morning rush. According to INRIX, drivers on the 10 worst U.S. corridors may squander up to 60 hours a year stuck in traffic.

Those who while away their mornings in the daily tangle might be inclined to dream of a wider Parkway West or new tunnels drilled through Mount Washington, but financial and topographic realities make that a bit like yearning for world peace.

105.9 WXDX-FM

105.9 WXDX-FM

The guys on the X were talking about it yesterday morning, so I sent Bob a link to my Tunnel Monster blog.  Bob posted it on their morning show blog & I’ve been getting mad hits today because if it.  Ha ha.  Thanks guys!

I do have to say though that the Steely McBeam tunnel monster image isn’t mine.  Someone named Angry Mongo posted it first.

I have one more “artist rendering” from Eric Yano (I’d still like to see more!):

Flying Tunnel Monster

Flying Tunnel Monster (by Eric Yano / Valley of Steel)

And here was the letter to MythBusters & Dirty Jobs, that didn’t get a reply from anyone…

From: Waldo Lunar <world.and.lunar.domination@gmail.com>
Date: Mon, Feb 27, 2012
Subject: The Pittsburgh Tunnel Monster (Mythbusters & Dirty Jobs team-up?)
To: jamie@m5industries.com, mythbusters@m5industries.com, adam@adamsavage.com, info@mikeroweworks.com, torybelleci@gmail.com, swift@buchwald.com
Cc: info@beyondaction.com.au

Dear Duke of Dirt and Sultans of Science (or Emperors of Explosions?),

I’m a big fan of both of your shows, I believe that I have been watching since the first season of each, and have seen almost all (if not all) of the collective episodes.  My wife & I enjoy the Saturday morning/afternoon marathon runs of each, sometimes they prevent us for doing anything productive (except learning while being entertained of course) for most of the day.  My favorite Dirty Jobs moment has to be an early one… where Mike was at the charcoal factory & asking the guy how you can burn it after it has already been burned and the guy either didn’t know the answer or comprehend the question and started to get irate.  It set the tone for the rest of the series!  Of course I love all the dirty gross stuff like expressing the anal glands during pet grooming… who knew?  Having worked an assembly line myself, I really appreciate that you manage to shed light on jobs that most people never even think about (or know existed).  With Mythbusters, I don’t know how to pick a favorite… I loved the ninja & pirate myths, the ancient mirror laser thing, all of the movie scene recreations (or attempted recreations), the many abuses of Buster, and for some odd reason… the car filled entirely with A/B foam.

If I’m not watching the Discovery Network, I’m over on the History Channel.  My wife likes to remind me that we have about 200 other channels.  I don’t need them, really.

I first attempted this (intentionally humorous) pitch to the people over at history with MonsterQuest or MysteryQuest in my sights.  I had assumed I’d receive some sort of “Yeah, whatever goofball” type of reply.  Sadly I have not received any reply at all.

The more I thought about it, I feel that this is a serious subject.  It would work for Mythbusters… not sure how you could word the myth… but basically your task would be to get to the bottom of seemingly inexplicable tunnel traffic/congestion.  You could look at how people slow down when approaching, how throwing a roadside distraction (like a car accident) in there would effect things?

As for Mr. Rowe, I’m sure that working in a tunnel is a dirty job.  There are nightly cleanings/work in the Liberty tubes some times… and someone sets out traffic cones every day for the changing of a lane’s direction when going into/coming out of the tunnel.  I’m also guessing that being a Mythbuster (or one of their crew) is a dirty job.  Pittsburgh is a little Hollywood lately, why not capitalize on it by coming to check out our little town?  I know Grant & Tori were at the Zabmelli firework factory in New Castle once!

Did you see the incredibly forced Pawn Stars/American Pickers/American Restoration crossover?  You guys could do way better than that, and it would be unscripted.

Here’s the meat of my original email…

I believe that we have a monster in the Pittsburgh area that you may want to check out.  It’s affectionately referred to as the Tunnel Monster.  People in the southwestern Pennsylvania area live in a great fear of the Tunnel Monster.  Many yinzer drivers slow down as they approach any area tunnel… but most especially the Fort Pitt Tunnels, Liberty “Tubes”, and the Squirrel Hill Tunnels.  I’ve heard theories that the tunnel monster also perhaps takes shelter in one or all of the three rivers when not lurking in the tunnel.

Fear seems to increase in times of rain, snow, and (perhaps strangely) before sporting events, holiday festivities, and large concerts.  I believe we have weekday tunnel anxiety between 7:00am & 9:00am, and again from 2:00pm to 7:00pm at all tunnels.  I’ve never heard a first-hand account of an actual sighting, but it’s clear that there is something strange happening at these locations.  There are also spikes of Tunnel Monster fear when traffic accidents happen nearby.  Perhaps the tunnel monster feeds on broken down cars, flat tires, or the corpses left in the wake of fatal accidents?  Rubberneckers seem to be ripe for the picking also.

I have personally seen 18-wheelers get to the entrance of a tunnel and turn completely around, most likely out of fear of the tunnel monster perhaps lurking within the yellow-hued florescent-lit man made caverns.  Some people go through the entire length of a tunnel holding their breath so the tunnel monster doesn’t steal it, or honking their horn the entire way to scare it off.  I’ve seen motorcycles and ambulances go right down the center line at accelerated speeds, no doubt trying to avoid a tragic end.  I’ve even heard of people tapping the roof of their car when spotting a Padiddle to ward off the evil tunnel monster.  The theory perhaps being that the tunnel monster is on the hood of the other car, and its webbed fin (a paddle or “padiddle”) is blocking one headlight.

I have seen strange markings on the inside of they Liberty Tunnels, but they have since been covered-over.  They were strange numbers and hieroglyphic-like symbols that appeared right before a construction project.  Do you think the crews working in the tunnel are in any danger?  Perhaps it’s a conspiracy?  Are they in there hunting for the tunnel monster under the guise of construction efforts while they cover up the monster’s cave paintings?  Could the monster be some sort of Neanderthal, or perhaps a supernatural being, or some sort of demon?

There are countless videos on YouTube documenting fearless drives through the Fort Pitt Tunnels, but I don’t believe that any concrete video evidence has been recorded.  I have attached some artist renderings of the Tunnel Monster that I have found on the internet.  Perhaps you would like your experts to interview the area residents and come up with your own?

I really would like someone to get to the bottom of this Tunnel Monster thing, and I believe that Monster Quest is perfectly suited for the job!  Thank you for your time, I hope to hear from you soon!

So, now you know where my thought process has gone, & how it has developed.  I’d love your consideration for this idea.  Please don’t make me turn to TV shows that I don’t watch like Billy the Exterminator or Dog the Bounty Hunter.

Thank you for your time, I look forward to hearing from you!

Not afraid of the Tunnel Monster,
-Waldo Lunar

I tried message boards, email addresses, all kinds of outlets… all to no avail.  Party poopers.

Maybe this will get a reply:

Should I try PennDOT or the city of Pittburgh next?

Fort Pitt Tunnel

The Monster’s Lair | Fort Pitt Tunnel (Photo credit: Wikipedia)

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