Bronco Scores Again!


Well, I didn’t get Jalapeño Bites back at Arby’s yet, but I did answer a tweet from Radio Shack… and it got me a free T-shirt and some moral support for the cause!  Messing around on Twitter & insanity are well rewarded these days, I guess.

https://twitter.com/#!/RadioShack/status/190424115423887361
https://twitter.com/#!/Bronco_Jalapeno/status/190425836485218304
https://twitter.com/#!/RadioShack/status/190454336034308097

I DM’ed them and told them of me real name and my cause.  I think more companies are engaging people personally & directly with Twitter like this, and it’s a great thing.  Who doesn’t like free stuff?

Today the mailman delivered some goodies…

Bronco Jalapeño wins a Radio Shack T-shirt!

Free stuff!

The card s pretty cool too!

Eric, While this shirt can't replace Arby's jalapeño poppers, we hope it comforts you through your withdrawal. Thanks for tweeting at us and for being a fan. Tweet us a pic of your new duds when your shirt gets there. Thanks again! - Billy

@Bronco_Jalapeno #ThanksRadioShack...? Yes, yes he does.

Hilarious.  How fun is that?  I do need some soldering stuff, I guess it’s off to Radio Shack for the stuff next time I need it!  (I might get a couple of capacitors to mess around with.)

So, thanks to Radio Shack for being cool, for the laugh, & for the T-shirt!

Dey Mylan’s irresponsible TV ad and its possible consequences…


Food allergy parents & patients… Brace yourself, then watch this:

Dey Pharma (Mylan) must have handed full control over to their ad company, & not approved (or even watched) the commercial.  That’s the only scenario I can possibly accept.  They certainly could not have come up with this… could they?

Is it loaded? - Food Allergy Cartoon

Is it loaded? - Food Allergy Cartoon (Another great one from Tiffany!)

They didn’t notice that it contradicts their own patient information not to mention common sense?

If they did run it knowingly, I’m going to talk to my doctor about switching brands to TwinJect unless they issue some sort of retraction or apology.

It is wholly irresponsible to convey the EpiPen as a fail safe live-saving device allowing you to disregard caution and eat foods with unknown ingredients.  To clear it up for the non-educated (and Dey Pharma/Mylan):

  • Epinephrine does not work every time.
  • Epinephrine buys you time until the ambulance can arrive or until you can get to  hospital for proper medical treatment.
  • Epinephrine is not a “cure” for knowingly eating your allergen or cross contamination.

The worst part is it’s already difficult enough to convey the severity of food allergies to people who aren’t afflicted… and to impress the very rules above in addition to why you can’t “just try a little” or how scary cross contamination can be.

This commercial is ignorant, and it spreads ignorance.

Get informed here:

Let Dey know (& let Mylan know) how upset you are!

Thanks for reading, now pass it on!  Share, tweet, post to Facebook, pin, tumblr, press, blog, +1, and do whatever you do!

EpiPens are portable epinephrine-dispensing de...

EpiPens are portable epinephrine-dispensing devices which can be used to alleviate the symptoms of severe, acute allergies. (Photo credit: Wikipedia)

What’s in Cheerios that’s also in pee?


Cheerios

Cheeri-uh-ohs.

TMI Alert! Sometimes, my pee smells like Cheerios.  I bet yours occasionally does too.  It happens when you’re dehydrated.

I don’t eat Cheerios that often, but if I did… I might stop.  I don’t know if the generic Cheerios smell like that too, or if it’s just the original.

I might need a scientist to chime in here.  What is the common ingredient?  More importantly why do Cheerios and urine share an ingredient?  Why does it smell like that?

Not so cheery O's.

Not so cheery O's.

It’s just crazy to me.

Why would I want to eat something that smells like urine?  Didn’t anyone at the Cheerios factory ever think “Wow, it smells like pee in here?”

Seriously.  I need answers.  Cheerios doesn’t answer tweets, I guess.  I’m also guessing that they probably won’t address my concerns.  They don’t address this issue on their Q&A pageThere’s not even a submit button on their contact page.  Well, there is, but it disappears after you fill out all the fields…

What's My Pee Telling Me?

Dr. Stool Might Know?

Can anyone in the medical community chime in here?

I understand that if my pee smells like Cheerios, that I need to drink more water, but again… why would my pee smell like Cheerios, and why on earth would Cheerios smell like pee?

What’s in my pee that’s also in Cheerios generating that smell?

This is crazier than the whole asparagus thing.

Bronco Jalapeño Rides Again!


So my friends, Arby’s is true to their word.  They said they’d send me some Bronco Berry Sauce, and they sure did.  (By the way, Bronco Jalapeño is my thinly veiled alter ego in case you haven’t been following along.)

https://twitter.com/#!/Arbys/status/184987918207680513

I walked into the house today and saw this rather large box on the couch where I normally sit.  My wife had arrived home a little while earlier, and brought it inside.  FedEx dropped it off on the front porch earlier in the day.

I saw my name, then the Arby’s logo, and I could hardly contain my excitement.

A case of Arby's Bronco Berry Sauce

...For me?

I mean, I thrive on the ridiculous, and this is most certainly ridiculous.  This couldn’t be a box full of Bronco Berry Sauce, could it?  Indeed, it could.  Absolutely ridiculous.  Personal supply?  I mean, I like to eat but…

240 Packs of Bronco Berry Sauce!

Yee-haw!

That is a whole lot of horses and berries!  Well, it would be… if Bronco Berry Sauce actually contained any broncos or berries.  The label on the box says that it’s 240 1.5 oz. containers of this decadently delightful dip.  It also contained this lovely letter…

Dear Mr. Carroll,   Your voice has been heard!  Believe me; no one takes sauces more seriously than Arby's. And, we know how a craving for our succulent Bronco Berry Sauce can send a person over the edge when they can't get their fix.   So, never fear. Arby's Bronco Berry Calvary has personally secured a box of the top-secret sauce just for you. Think of it as your own personal stash to satisfy that craving whenever and wherever it hits you.   Now, we know that your demands also included bringing back Jalapeno Bites to the Pittsburgh area. And, as you uncovered, restaurants in each market determine whether to serve the fiery goodness of Jalapeno Bites or the equally as delicious Loaded Potato Bites. While we cannot reverse the "Bites" decision at this time, we have shared your passion for the pungent peppers with the Marketing Team.   We hope that our small gesture has eased your pain and that you will reconsider your sauce sit-in.    Sincerely,  Hala Moddelmog President

Hala Moddelmog

Hala Moddelmog, President of Arby's

A letter from the President of Arby’s?  Hala Moddelmog rules.  I mean, I don’t see the presidents of McDonald’s, Wendy’s, or Pizza Hut responding to a crazy person on the internet with such individually directed kindness & generosity.

I’m obviously going to need help finishing this case.  It expires in June, so I highly doubt we can get through it all.  Want some Bronco Berry Sauce?  I’m willing to share what is now a rarity in our region.

I’m saddened by the news that Jalapeño Bites won’t be returning to Arby’s in Pittsburgh any time soon, but I do believe that my emails have actually been passed along.  I will pass on the Occupy Arby’s sauce sit-in.  But I still may write a song, even if no one helps me.

Perhaps the song will be the thing that puts our market managers and the marketing team over the edge.  I’ll have to write to my new friend Ms. Moddlemog, and see exactly where to direct my comments.

I almost want to build something out of them.  It looks like 1 or 2 popped (or was squeezed) open, but it’s an acceptable loss.  I mean, it was free.  We had some Bronco Berry Sauce tonight with a few Tyson chicken tenders for dinner in lieu of boring old bottle barbecue sauce.

Bronco Jalapeño’s appetite may be satisfied for now, but my quest is not over.  Arby’s in Pittsburgh, are you listening?  Bring back the Jalapeño bites!  This potato bite shenanigans is just that, shenanigans.

To follow the story from the start, check out these posts:

  1. Arby’s :: Bronco Berry Sauce®
  2. OCCUPY ARBY’S
  3. You may call me… “Bronco Jalapeño”
  4. Conflicting Information from Arby’s… (Help Bronco Jalapeño write a song!)

Share your food allergy story to help a student [from Allergy Eats]


Allergy Eats Logo

Share your food allergy story to help a student

I haven’t posted about food allergies in a while.  I guess nothing has “set me off”. I guess that’s a good thing, right?  This is a good share though… You can help spread Food Allergy Awareness by helping this student put together a presentation for her sociology class using your stories.

This was the initial message to Paul at Allergy Eats:

Hey Paul,

I’m doing a presentation in my sociology class about the social impact and quality of life of food allergies on children, teens, and young adults. I was wondering if you could put on the website a place where people could talk about the impact FA have on them and/or their children? I’m also looking for how it impacts the family members and close friends of the FA individual.

Thanks!

You can get more details on how to share your story here: Share your food allergy story to help a student

I’m sure that any & all help is appreciated.  Even though I’m too old f=to even qualify for “young adult” any more, I shared a link to my “background” blog post and the more recent humorous graphPlease, share your story & share this link!

Hopefully the presentation can be posted online when finished, and we can all benefit from that much more food allergy awareness.

My guest post on Ya Jagoff!!! | Who Designed The Fast Food Drive Thru?


I thoroughly & regularly enjoy YaJagoff.com.  The rants & raves remind me of my own lunatic ramblings, especially all the goofy yinzer parkers and things overheard on the bus.  I’d suggest adding Ya Jagoff!!! to your blog roll or news reader or subscribing via email or following on Twitter or Facebook or whatever you kids do these days.

One of the cool things about the site is that they occasionally feature guest blogs, and I was invited to send one in… so I did!  Check it out, and maybe even comment when you’re over there.  Take some time to poke around.

Ya Jagoff!!! | Who Designed The Fast Food Drive Thru?

Who Designed The Fast Food Drive Thru?

Who Designed The Fast Food Drive Thru?

My guest post on Ya Jagoff!!! | Who Designed The Fast Food Drive Thru?

Conflicting Information from Arby’s… (Help Bronco Jalapeño write a song!)


So, on one hand… Arby’s is trying to placate the great Bronco Jalapeño with the promise of personal gain.  I think.  They don’t flat-out say that, but that’s what I read from it.  What do you think?

http://twitter.com/#!/Bronco_Jalapeno/status/184273238875062273

http://twitter.com/#!/Arbys/status/184282918540165121

http://twitter.com/#!/Bronco_Jalapeno/status/184345272032305152

Arby's

Arby's

So they intend to silence the great Jalapeño with a free sample or some coupons?  Perhaps with just their word?  I have not received a reply to the tweet yet… and I’m not sure how they would send a supply of Bronco Berry Sauce as I don’t think Bronco Jalapeño has an address… unless they know that I am Bronco Jalapeño… (which isn’t too hard to figure out) but then again I don’t remember if I provided my address in their contact form, and they haven’t reached out to ask me for it.

On the other hand, I received this email…

From: “customerservice@arbys.com” <customerservice@arbys.com>
To: me@my.email.address
Sent: Tuesday, March 27, 2012 10:20 AM
Subject: Customer Feedback #474233

Dear Mr. Carroll,

Thank you for your comments regarding our Bronco Berry Sauce.  Our customer’s input and comments are always welcome and very important to us. We use this information to guide the decisions we make about our brand and our products. We have shared your comments with our Menu and Product Development team for future consideration. Also, Bronco Berry sauce is not available for retail sale.

 If you have any additional questions you can give us a call at 800-599-2729.

 Thank you again.

 Sincerely,
Arby’s Customer Relations

Allow me to translate a few key lines…

Arby's

No hat is too big for Bronco Jalapeño!

“We have shared your comments with our Menu and Product Development team for future consideration.” means a couple of things:

“We’ve shared your comments” means that it’s off of their collective customer service desk, so they consider the issue resolved, and can blame any further lack of progress or answers solely on the “Menu and Product Development team.”

“For future consideration” means I won’t get a reply from them either, and this will most likely go ignored, completely negating the statements “Our customer’s input and comments are always welcome and very important to us. We use this information to guide the decisions we make about our brand and our products.”

Perhaps I’m too cynical.

Also, Bronco Berry sauce is not available for retail sale” means “too bad for you!”

Oddly (or perhaps not), the # 474233 indicates a second query when I still have no answer to the first… # 473197.

I’m not sure if Arby’s communicates well internally…

https://twitter.com/#!/AiXeLsyD13/status/184270277780307968
https://twitter.com/#!/Arbys/status/183361352306405376
https://twitter.com/#!/Arbys/status/183361594863005696

So I’m not sure what’s up there.

While we wait for clarification, will you help Bronco Jalapeño write a song?

https://twitter.com/#!/Bronco_Jalapeno/status/184273238875062273
https://twitter.com/#!/Bronco_Jalapeno/status/184274132156944384
https://twitter.com/#!/Bronco_Jalapeno/status/184345954655285248

It can be a protest song, maybe an old west ballad folk-type thing.

Tipping is not a city in China


Tipping is not a city in China

Has anyone checked? Maybe it really is.

“Tipping is not a city in China” always struck me as amusing since the first time I saw it written in sharpie on a piece of paper and taped to the tip jar residing at the Misfits merchandise table in the late 90s or early 2000s.

I have seen the subject of tipping come up repeatedly lately on Facebook , in the news, and other sources (like actual conversations face-to-face with real live people).  I’ve probably even talked about it here before. Check out this snarky yet brutally honest article by a blogger (& waiter?) that I Re-Tweeted +1’d pinned shared on Facebook a few weeks ago.

Who sets the standards?  The people being tipped (tipees?)?  Their bosses?  The tippers?  Society at large?

The whole process has always confused and bewildered me (& will most likely always continue to).  I was raised thinking that for a waiter/waitress that 15% is a good tip.  For the past several years, through the magic of the internet, I have been told that 20% is a good tip.  So, 20% is the new 15%.  I’m not sure if this varies per area, or if this is all over the US.  I’m not sure if everyone agrees with this, or just your server.  I know some people that still think 10% is acceptable, and it puckers my butt-cheeks.

Things I know:

  • It’s crazy to get out the tip calculator & lave a tip to the penny.
  • In fact, don’t leave change.
  • Waitresses sometimes have to tip busboys, bartenders, and other employees.
  • A tip is expected, even for bad service… just a little one.

Things I don’t know:

  • Say I’m at Bob Evans and I don’t have any cash on me… I tip with the card.  Does my waitress think I stiffed her?
  • When will they just pay waitresses & waiters what they deserve?
  • Is “keep the change” acceptable if it’s an adequate tip, or is that just a pain to figure out?

I always try to leave decent tips, simply because I don’t have a large circle of places to go where I feel comfortable.  (You know about the deathfish, right?)  I’m sure I’ll be back if I find a place that I like.  Why not tip well?  Hopefully I’ll be treated well the next time, & the next time, & the next time..

Here’s where it gets weird…

One waitress at a Diner could come across all of these issues:

Breakfast

Cup of Coffee

Lunch Special

Casual Dinner

Meal Total

$17.95

$1.95

$6.50

$28.40

# of People

2

1

1

2

Table Trips

6

6

3

3

Refills

2

5

0

1

Hours There

1

½

1

20% Tip

$3.59

39₵

$1.30

$5.68

So, in all of these situations, is 20% rule appropriate?  Is it the “no less than $5” rule?  Is there a “no less than $5” rule? Do you get $6 for dinner because of the price of the meal, despite less trips than say a breakfast where you get tons of cheap sides?  What do you tip when you drank a butt-load of coffee?

I used to work night shift on an assembly line at Sony & a bunch of us would hang out at Eat ‘n Park in New Stanton with the late-night UPS employees.  I know I’d always get free stuff… bowls of soup, drinks, grilled stickies…  But I always tipped to include for the amount for that item.  We were hanging out for endless hours, and tables weren’t turning over, so it was only appropriate.

What about a trip to Sonic?

  The Carhop

The Drive Thru

Takes your order:

☒ No

☑ Yes

Reads It back:

? Sometimes

☑ Yes

Takes Your money:

? Sometimes

☑ Yes

Walks (or skates) out of the building:

☑ Yes

☒ No

Hands it to you:

☑ Yes

☑ Yes

You tip the carhop, but probably don’t tip at the drive through… the only real thing that they do differently is exit the building.  For that they get a tip?  (OK, rollerskating carhops deserve a mad tip.)  Why doesn’t the drive-through person get a tip?

How & what do you generally tip?  Do you have any personal guidelines?  What were you taught?  Percentage or straight dollar amount?  Always?  Never?  On Holidays?  Who taught you?

  • The pizza guy (or girl) (…or other food delivery.)
  • Haircut / Wash
  • Car-wash (Magic ash type drying people, and/or fundraiser.)
  • Six Pack Shop / Beer Distributor
  • Doorman
  • Cab / Limo driver
  • Person who takes your bags at the airport
  • Bellhop
  • Furniture delivery
  • Mailman / UPS / FedEx
  • Movers
  • Garbage man
  • Coffee shop or ice cream parlor with a tip jar
  • Touring band’s merchandise table
  • Any sandwich shop, deli, or pizza place where you “eat in” that has a tip jar.
  • Gas station attendant?
  • A masseuse?
  • Anyone I forgot?

If there’s a jar asking for tips…

  • Are you more or less likely to tip?
  • What if it’s funny?
  • What if it’s begging?
  • What if it’s “whiny” or demanding?

I just really find the subject interesting & I’d like to get a discussion going in the comments here.  GO!

(I fully expect my friend Laurel to rant here in the comments, please don’t let her do it alone!  Let’s engage in intelligent discussion.)

TIP JAR

You may call me… “Bronco Jalapeño”


So, Arby’s never did respond.  It’s been over a week.

From: Eric <me@my.email.address>
To: “customerservice@arbys.com”
Sent: Wednesday, March 21, 2012
Subject: Re: Arby’s Feedback #473197

Hello friends,

It’s been a week, and I haven’t heard back from my feedback submission…  #473197.

Any hope of some answers?

Thanks,
-Eric
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

I did get this engaging missive after I inquired about a response using my trusty tracking number…

From: “customerservice@arbys.com” <customerservice@arbys.com>
To: me@my.email.address
Sent: Wednesday, March 21, 2012
Subject: Arby’s Feedback #473197 Follow-Up

Dear Arby’s Guest,

This e-mail is related to your feedback tracking number 473197.

In order to better serve our customers, we would like to know if you have been contacted by a representative of Arby’s in our efforts to resolve your issue or answer your question.

We appreciate your comments and will use them to improve the overall experience of our customers at our restaurant.

Sincerely,
Arby’s Guest Feedback Team

So I wrote back (again)

From: Eric <me@my.email.address>
To: “customerservice@arbys.com” <customerservice@arbys.com>
Sent: Wednesday, March 21, 2012
Subject: Re: Arby’s Feedback #473197 Follow-Up

Hello,

I have not been contacted.  That’s why I wrote again.  Should I include a copy of my 1st email?

Thanks,
-Eric
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

Is it just me, or was the purpose of my original email to state that I had not yet received a reply?  Yet, that asked me if I had received a reply?  Are you even reading these emails, Arby’s?

And that (of course) has gone unanswered again.

I even tried Wendy’s because they once owned part of Arby’s

From: “Domyan, Amanda”
To: “me@my.email.address” <me@my.email.address>
Sent: Wednesday, March 21, 2012
Subject: arbys

Eric,

 I’m sorry they have not responded to you, but Wendy’s and Arby’s are actually not joined together any longer.  We separated about 3 years ago.

 Amanda Domyan

Consumer Relations
One Dave Thomas Blvd.
Dublin, OH 43017
614.764.6800 (Office)
Amanda.domyan@wendys.com

Obviously no help there.

This is what happens when I think out loud, or in type…

https://twitter.com/#!/AiXeLsyD13/status/183032227028926464

https://twitter.com/#!/AiXeLsyD13/status/183032573079982080

Heh. Yeah. @Bronco_Jalapeno was born.

https://twitter.com/#!/Bronco_Jalapeno/status/183038291052986368
https://twitter.com/#!/Bronco_Jalapeno/status/183038412197081090
https://twitter.com/#!/Bronco_Jalapeno/status/183038454639239169
https://twitter.com/#!/Bronco_Jalapeno/status/183038681756610560
https://twitter.com/#!/Bronco_Jalapeno/status/183038762043965440
https://twitter.com/#!/Bronco_Jalapeno/status/183038807271153664
https://twitter.com/#!/Bronco_Jalapeno/status/183038854368985090
https://twitter.com/#!/Bronco_Jalapeno/status/183038888271544321
https://twitter.com/#!/Bronco_Jalapeno/status/183038933083500545
https://twitter.com/#!/Bronco_Jalapeno/status/183038979849990144
https://twitter.com/#!/Bronco_Jalapeno/status/183039017254785025
https://twitter.com/#!/Bronco_Jalapeno/status/183039099576393728
https://twitter.com/#!/Bronco_Jalapeno/status/183039128382869504
https://twitter.com/#!/Bronco_Jalapeno/status/183039215775383552
https://twitter.com/#!/Bronco_Jalapeno/status/183039233336942593
https://twitter.com/#!/Bronco_Jalapeno/status/183039267679911936
https://twitter.com/#!/Bronco_Jalapeno/status/183039349972156416
https://twitter.com/#!/Bronco_Jalapeno/status/183039395258048513
https://twitter.com/#!/Bronco_Jalapeno/status/183039428925722625
https://twitter.com/#!/Bronco_Jalapeno/status/183039579039862784
https://twitter.com/#!/Bronco_Jalapeno/status/183039602842542080
https://twitter.com/#!/Bronco_Jalapeno/status/183039643892187136
https://twitter.com/#!/Bronco_Jalapeno/status/183039675370450944
https://twitter.com/#!/Bronco_Jalapeno/status/183039850092564480

https://twitter.com/#!/Bronco_Jalapeno/status/183040607328018433

This is America, where the crazy vocal fringe minority gets their way.  Let’s get this done, OK?

Arby's Sign

If the sign says it's delicious, it must be delicious... Right?

https://twitter.com/#!/Bronco_Jalapeno/status/183195389812412418