Category Archives: Consumer Advocacy

The Fort Pitt Friggin’ Bridge.

Posted on by Standard 7

A quick look at Wikipedia shows that some guy in the late 1950s named George S. Richardson was actually a computer that designed the Fort Pitt Bridge. Well, maybe he used a computer. The Wikipedia article is surprisingly unclear.  It says that Richardson designed it, but it also says “It was the world’s first computer designed bowstring arch bridge.”

The bridge opened in 1959. It’s 2013. I’m not sure how many revisions (if any) have occurred since 1959. I get that in combination with the Fort Pitt Tunnel it’s quite popular, but certainly there should have been changes over the years. I haven’t checked census data, but it’s a safe bet that the region’s population & the number of people who own cars has risen quite dramatically since then.  I believe it’s time for an overhaul.

Did this ever make sense?

Did this ever make sense?  (From Bing)

The Fort Pitt Bridge - Chaos by Bing Maps

The green arrow shows where Jagoffs come from.

There are several problems, but the biggest one that drives me crazy is Yinzer drivers coming out of the city making their own lanes.  It’s bad enough that you have to sometimes cross 3 lanes in a short distance to make sure you’re in the correct lane to get where you’re going.  Check out the green arrow in the picture to the right.  This is the ramp coming from Liberty Ave. downtown.  Apparently during the afternoon commute out of the city, people coming up these two lanes decide to not merge into one lane as suggested by those funny little white dashed lines.  They also choose not to obey the only traffic sign on the bridge, a STOP sign.  Well, there’s 2 of them…  but both for the same lane.  These images from Google’s street view might show what I mean:

It’s pretty clear how one is supposed to merge in such a situation.  The STOP sign here is ridiculous.  It ought to be illegal to pull out from a full stop while traffic is whizzing by at a high speed.  It’s there nonetheless… and should be obeyed.  Like I said, there are many problems.  Let me get back to focusing on the crazy extra lane-making Yinzer drivers.  Look at this…

2 cars, 1 lane

2 cars, 1 lane

Those dingleberries are side-by-side in one lane.  So are these dingleberries behind them:

These guys are both dingleberries.

Following the lead…

Buses are the Devil.

Buses are the Devil.

Now, is this really helping the traffic situation?  No.  It does slow down everyone in my lane.  No one seems to want to stop, they pull out & to the left to go into the tunnel, or out & right to go to the West End.  I took those photos of these numb-nuts a while ago… but on a very special day a while ago, I saw a bus doing it.  Yes, a PAT bus was beside a car in a single lane, and trying to cut across into the lane to my right if I were to stay in the lane I was in & simply go forward.

Just typing all of this out & trying to explain it rationally hurts my head.  Why aren’t there cops there?  You could triple the city or count’s monthly revenue in about 2 hours at that spot.

Clearly something needs done at this intersection.  Traffic lights?  A camera that captures your license plate when you break a law or 10 merging lanes?  It’s absolutely ridiculous.  Who started this?  Obviously others have seen people get away with it, so they are trying it too.  What part of your brain rationalizes that this is somehow acceptable behavior?

Have you run into this insanity?  Please, share your hate for the Fort Pitt Bridge in the comments.

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Free Swag From Guitar Center!

Posted on by Standard 4

So, did you read the last post about the Guitalele & Guitar Center’s price match guarantee?  The whole thing is pretty awesome, especially if you’re a musician and you actively purchase gear.  It’s worth checking out, so click that link.

Once you’ve read that, this will make sense:

Free Gig Bag From Guitar Center! (2)
Free Gig Bag From Guitar Center! (1)
Free Stand From Guitar Center! (1)
Free Stand From Guitar Center! (2)

The gig bag & the stand are a perfect fit!  Thanks again to Luke for the excellent customer service, and to YaJagoff for sparking it!

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Guitar Center does me a solid, and I didn’t even initiate it.

Posted on by Standard 9

On the Saturday before Christmas, we were headed to a family gathering & gift exchange.  On the way, we stopped at Guitar Center in Monroeville so I could pick up a book of Christmas Carols that I had seen at the Guitar Center in Robinson.  I didn’t find the same book, but was pleased with two that I did find.

Guitalele GL1

Guitalele GL1 (Photo credit: matsuyuki)

Usually, I’m the one who lollygags in guitar stores, but the wife has taken up the ukulele, and over the past few years she’s the one that lingers near the ever-growing uke section at music stores.  In Monroeville’s Guitar Center, the ukes were right by the music books, so we both started looking.  Bethany was the first to spot our newest acquisition… The Yamaha GL1 “Guitalele“.  We both were fascinated by it, and I played with it a little as she asked “Do you want this as an early Birthday present?”

At first, I said no and went to hang it back up, but flipped over the price tag and saw that it was $99.99.  She gave me the “just get it” look, so we both new I just landed an early birthday present.  I do enjoy the wife’s ukulele, but the GCEA tuning did always mess with me.  Now I can play the ukulele without having to play the ukulele.  Although, if tuned “properly” the guitalele should be ADGCEA.  Of course, I dropped it to E because I didn’t like pretending it was a guitar with a capo on the 5th fret.  Although, I may have to get thicker strings or just suck it up & put it back in the A tuning.  They’re sort of like rubber-bands at this point.

Well, that’s just the first part of the story.  The second part stems from some interactions on Twitter.  I’ll try to post it all here as it happened, thanks to @YaJagoff and Luke from Guitar Center.

A simple question.  I gave the easy, flippant, and predictable answer.  Rock musicians are supposed to rail against the establishment and big business, right?  Well, Guitar Center proves to be awesome here…

These are the links I sent to Luke at Yourvoice@guitarcenter.com:

I only half-jokingly asked “Any chance I could get a gig bag or stand for free?”  I mean, it never hurts to ask, right?

I was met with a response saying I was getting both of them for free!  We discussed shipping details & the right size gig bag in a few more email exchanges… but they’re now on the way to me via UPS.

I’ve written to companies before, but I’ve never had any of them seek me out on a social media platform in a conversation that wasn’t even addressed to them.  It’s pretty cool that Guitar Center believes in their price guarantee so much that they actively go after any perceived detraction.  It’s also cool that they’ll not only go up against brick-and-mortar stores, but online retailers too.

That being said, the “little guys” could argue that they have no way to compete.  They can’t buy in quantities & therefore probably not at such a low price… so there’s no way they can pass on such savings.  Free enterprise, supply & demand, competition, it’s all very interesting & a continually evolving battle.

At any rate, I win out here… with a free gig bag & stand.  So, thanks to Ya Jagoff!!! & Luke for helping to set the whole thing into motion!  I’ll post some photos of the gig bag & stand as soon as I have them.

So, does the Guitalele count as a guitar in my “13 Guitars in 2013” goal?

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Chick-fil-A’s response: “It’s not you, it’s me.”

Posted on by Standard 1

Chick-fil-A wrote back to me, and sadly I predicted that they’d give me the “no unsolicited ideas” speech which is equivalent to the “it’s not you, it’s me” speech.  Shenanigans, I tell you.

From: Chick-fil-A CARES <chickfilacares@na.ko.com>
Date: Wed, Dec 26, 2012 at 8:09 PM
Subject: Chick-fil-A Response
To: <me@my.email.address>

Dear Valued Customer:

Thank you for taking the time to contact Chick-fil-A.  You are very important to us, and we appreciate your suggestion regarding the cup holders.  We hope the following information will be helpful.

Chick-fil-A is fortunate to have many loyal customers. Many of these fans take the time and effort to inquire about sharing their own ideas about ways they wish to see us improve – whether it is adding a specific new product, service or feature. We are grateful for our customers’ intent, and this motivates us to work even harder to keep improving.

Unfortunately, it is our corporate policy not to accept or consider any unsolicited creative ideas. This is a difficult decision because we realize that by following this policy, Chick-fil-A may miss out on some great ideas from our customers. We would rather miss out on some of these ideas than to risk any potential future misunderstanding should Chick-fil-A develop or already have developed a product, service, or feature that may seem similar to a customer’s idea.

We hope you will understand the reasons for our policy. You can view our Unsolicited Ideas Policy at www.chick-fil-a.com/Legal (under Submissions) for more information on this issue. Beyond this policy, we gladly welcome customers’ feedback about their restaurant experiences.

We appreciate your family’s loyalty, and we look forward to serving you all at Chick-fil-A for many years to come.  Again, thank you for your time and interest in Chick-fil-A.

Sincerely,

Cheala
Chick-fil-A CARES
Chick-fil-A…We Didn’t Invent The Chicken,
Just The Chicken Sandwich.
On the Web at www.chick-fil-a.com

P.S.  Please retain your ticket number.  This will help us locate your information should you need us again.

{ticketno:[8002084683]}

So, of course I wrote back…

From: <me@my.email.address>
Date: Thu, Dec 27, 2012 at 4:56 PM
Subject: Re: Chick-fil-A Response
To: Chick-fil-A CARES <chickfilacares@na.ko.com>

Hello Cheala,

Any idea how I can get my idea solicited?  I’m honestly not interested in monetary compensation, I just don’t want to spill my drinks.  Has anyone run this by Mr. Cathy?  He’s responded to my emails before, and I understand that he’s a shrewd business man as well as a great family man.  I’m sure he wouldn’t want drinks spilling on anyone… and that he’d like to pick up a free idea.

Thanks once again for your time & help!

My pleasure,

-Eric

Wonder if I’ll get a reply?  I just want a good cup holder.

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I just want a keyring.

Posted on by Standard 17

I need a new keyring.  I haven’t ever been able to find one that meets my needs.  Perhaps my expectations are too high.  Perhaps there is no such thing as the perfect keyring.  Perhaps I need to spend more money on one.  Why is it so difficult?  Does anyone else have a keyring problem?

I guess I should explain myself.

I have a lot of keys.  I like to keep them all in one place.  I want a keyring where I can break-off my car keys & my wife’s car keys quickly & easily.  I recently bought a keyring that has a bunch of little carabiner-looking S-clips on it.  Let me show you:

Ridiculous Key Ring

Ridiculous Key Ring

Besides the fact that I have entirely too many keys, this keyring set up is juts not working out.  I want something that makes the vehicle keys quickly & easily removable.  I don’t want them to fall off on their own.  Arrow A shows one of the broken little S-clips that snags my pocket constantly.  These have also broken themselves free inside my pocket… or on the way out of my pocket.  I’ve dropped my house key on more than one occasion with this setup.  Then again, arrow B points to a traditional keyring provided by the dealer…  which has also come loose in my pocket.  I spent about 20 minutes looking for my keyless entry remote the other day after it loosened itself & ended up on the floor of my truck.

Apparently, when you pull keys out of your pocket, they help turn any loosened items into projectiles.  It’s just a matter if time until this happens over a storm drain or sewer grate.

There is the old-fashioned normal keyring, but I always seem to be able to only find weak ones… or ones that make it nearly impossible to just give the guys at the oil change place your truck keys and not some crazy giant bundle of chaos that might scatter my keys all over the place.

I’ve also tried those quick-release keyrings, but they eventually fail too when the spring dies.  Then there’s the “lucky line” kind, but it would throw some being easily removable out the window.  I’m at a loss as to what exactly the next step should be.

Keyrings

Keyrings

What do you do?  Do you have keyring problems?  Am I alone on this key-dropping crap?  Your advice would be welcomed.

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Dear Chick-fil-A, I have an idea for you…

Posted on by Standard 3

I plan to send this to Chick-fil-A, and we’ll see where it goes.  I just realized, I’ve written about Chick-fil-A several times here before.

Dear Chick-fil-A,

I have an idea for you.  I realize that as a giant corporation you probably don’t accept unsolicited ideas, but please don’t let that stop you from considering this idea.  I don’t expect monetary payment, maybe just free Chick-fil-A for life?  (Maybe a limit to once a week?)  Well, I guess I should present my idea before we start talking payment or barter.

This past Saturday I went to the Chick-fil-A in South Hills to grab some of those ridiculously delicious Chick-n-Minis™ for breakfast.  I went into the store to order take-out so I could grab some mayo packets, ketchup, straws, & napkins at the little condiment station.  I got two drinks because I was taking breakfast home to share with the wife.  I opted for your highly addictive sweet tea, and the wife had a Hi-C Fruit Punch.  The always courteous employees offered me a drink carrier, and I accepted.  I thought it would make life easier on the ride home.  I saw wrong.

I set the drink carrier on the floor of the passenger’s side of my truck.  As I backed out of the space, it fell over on to the long side.  Your drink lids are thankfully quite tight, but sadly not entirely waterproof.  I leaned over and placed the carrier & drinks upright again, this time turning the drink holder 90 degrees the other way thinking I had outsmarted the laws of physics and that it would stay put.  I could not have been more mistaken.  As I turned up a hill to go out the back of the parking lot, it fell again.  I believe I uttered something using vocabulary that you may not approve.  At the stop sign, I had to pick up the cups and give up by putting them in the truck’s drink holders.

As I drove home trying not to think about the drops of Hi-C & iced tea soaking into my floor mats, I wondered if there was a better way.  I certainly like your drink carriers much better than the egg-crate 4 space things that just let cups lean over all willy-nilly.  I came to think that your drink carriers just need feet.  I thought the feet may take some extra cardboard, and wondered i something could be done with the existing design.

At home, my thoughts were fueled by poultry protein.  I pulled out my pocket knife and started cutting as my wife looked at me like I was a crazy person (as she does quite often).  I explained what I was doing and why and she actually also thought it was a good idea.

You already have some nice sturdy cardboard.  Two well-placed quarter-circle cuts & maybe even a fold mark in the middle of the carrier would create some nice sturdy feet or “wings” or your drink carrier box without the need for a complete redesign or any additional material.  I tested it by trying to rock the mostly empty drinks back & forth on the kitchen table.  We had no spills.  I am willing to try some field tests if you’d like to move forward with this idea.  My truck’s floor mats can handle it.  Perhaps I can even use water instead of red & brown sugary liquids.

I’m sure we could talk to your box people & find out if this is doable for a reasonable price.  I think it will be as important & innovative as the new Heinz® Dip & Squeeze® packets!  I have some photos attached that I’m sure you will agree are quite illustrative of my design ideas.  Sadly, my pocket knife is a cheap dull one, so the cut looks more like a rip.  I believe you’ll see my intent though.

I look forward to hearing your thoughts, and am excited at the opportunity that lays before us.  It would be my pleasure to help make this dream a reality!

Eat Mor Chikin!
-Eric

And the attached photos:

Chick-fil-A – Modified Drink Holder (3)
Chick-fil-A – Modified Drink Holder (2)
Chick-fil-A – Modified Drink Holder (1)

So, there we have it.  I mean, most of my letters are plain goofy, and this has a goofy tone, but really… don’t you think this would work? Now, we wait for a response.

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Go ahead, push the button… I dare you.

Posted on by Standard Reply

You know I hate public restrooms.  This sign may be a wave of the future.  Think it’s a good idea?  Think it will work?  Is it too easy to abuse?

Cleanliness is important to all of us...

Intimidating button…

I saw a full garbage can, & thought about pressing the button…but thought it may only be for emergencies not maintenance.  I didn’t want to be the guy that whined about the garbage can being full.  Then again, I’d rather empty a trash bag than pick it up off of the floor if I were an employee there.

Is a button the way to solve all of your bathroom problems? This reminded me of the pull-strings in hospital bathrooms.  Ha ha.  If you find one of these buttons, I dare you to push it & yell “I need someone to wipe!”

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Forks vs. Croutons

Posted on by Standard 3

I just found this amusing:

Is it weird that @Wendys' plastic fork can't p...

(Photo credit: eric_aixelsyd)

Wendy’s cares!  Ha ha.  Has anyone else ever run into this problem with impenetrable croutons?  I’m not exactly sure what they’ll be able to do about it.  Tougher forks?  Softer croutons?  Maybe I’ll get a free Frosty?  Will they start handing out sporks?  What about a metal Wendy’s fork that I can carry with me at all times?  I guess the possibilities are endless.

On a weird side-note…  Zemanta picked up my photo as a suggested image from Flickr.  How crazy is that?

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Horrible Christmas Presents…

Posted on by Standard 1

So if you’re looking for a Christmas, Hanukkah, Ramadan, Kwanzaa or Festivus gift… You may not want to go with these, unless you’re trying to give some kind of hint that you don’t like the recipient. I’ve heard them advertised on the radio lately, and they’re both just ridiculous.

Go nuts over Fresh Balls!

Go nuts over Fresh Balls!

Fresh Balls – “So Fresh. So Dry.” | It is what it sounds like. Some kind of deodorant, lotion, or talc for application to your apparently sweaty coin purse.  Maybe I’m not active or sweaty enough, but I’ve never considered this a real problem.  They advertise buying it for someone as a gift.  Who’s damp smelly package are you close to on a regular basis?  I have some good friends, and I’ve thankfully never smelled their family jewels.  If I ever do smell someone’s nether-regions, I’ll be sure to tell them about Fresh Balls.

✔ Badass colors ✔ Badass patterns ✔ Badass warranty

✔ Badass colors ✔ Badass patterns ✔ Badass warranty

Seats of Anarchy – “Custom toilet seats for hard asses.” | I love some good terrible wordplay, but the name is almost as atrocious as the idea. I’ve never watched Sons of Anarchy, but do they poop a lot?  If they did, I could see the point to this then.  If your man cave is your bathroom… maybe this would be appropriate?  Someone better get their Copyright and/or Trademark lawyers on this pretty quickly.  Nothing says badass like a camouflage toilet seat, or one with barbed wire.  Guarantee that all your guests will hover!  “Designer” toilet seats for manly men and bikers…  It sounds like a crappy idea.  Get it?  Crappy?  Toilet seat?  Ugh.

So, what have you seen lately what would make a horrible holiday present?  Anything as bad as (or worse than) these?

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“Our hot air poppers are not designed with an on/off switch.”

Posted on by Standard Reply

Didn’t I just email & tell you that?  I think I did.

Perhaps I’m getting ahead of myself again.  Did you read all about the Evil Popcorn Popper?  It wants you to tempt death by electric shock each time you feel like making a tasty air-popped snack.  Others chimed in on Facebook with their tales of appliance treachery.  In the comments, I formulated an email. I sent it.  Here it is:

Hello Presto®!

I recently bought one of your popcorn poppers because we had one when I was a kid and air-popped popcorn is always better than that microwave stuff. We can agree there, right?

I have a few questions about your design choices.

First… The butter tray. Why doesn’t any butter that I put in it melt? I’ve tried actual butter and “I Can’t Believe It’s Not Butter!®” both to no avail. Did you guys test this out in the factory? Does anyone there own one of these poppers? They’ve never pointed out this problem? I can certainly melt it in the microwave, but it’s amusing to me that the popper has a butter tray that clearly doesn’t work (even long after all the popcorn has popped). Yes, I have sat there stubbornly for a while waiting for the butter to melt for many minutes after the last dead kernel spits out of the popper. When I was a kid, our popper had a metal tray. I think it did a better job of conducting heat & melting the butter. I think it even fit an entire artery-clogging stick (as long as my parents or the babysitter weren’t looking). Do you guys have any poppers for sale that actually pop popcorn AND melt butter? I’d like to see one.

Second (and more importantly)… The power switch, or lack thereof? It’s kind of scary. You guys seem to gloss over it on the video located on your site: http://www.gopresto.com/products/products.php?stock=04820

Is that guy a chef and an electrician? Is he certified to plug in live wires? Do you guys not see the spark(s) when you plug the thing in? Have you ever actually plugged one in? Do you feel that it’s dangerous? I almost want to plug it in to a mulch-outlet power strip with an on/off switch and use that to turn it on so I don’t accidentally put my thumb in between the prongs as I’m plugging it in.

Speaking of switches, you can get a nice rocker switch from Grainger relatively cheaply: http://www.grainger.com/Grainger/CARLING-TECHNOLOGIES-Rocker-Switch-1A822

I’m sure you can get them even cheaper if you buy in bulk… and I’m sure they’re not all that difficult to install.

Can you imagine if other electrical products didn’t have an on/off switch? Toasters? Curling irons? Hair dryers? (They almost all come with circuit breakers now!) Electric knives? Electric hedge trimmers or weed whackers?

You really don’t feel that it’s dangerous? Not so much as a warning label adorns the power cord? Do you use gloves to plug yours in? Why was the plugging done off camera in the video?

I really look forward to your thoughts on these issues. I might go make some popcorn while I wait. I’ll be sure to melt the butter in the microwave first, and I hope I’m not electrocuted when I plug the popper in so I can read your reply!

Inquisitively,
-Waldo

This was the reply:

From: Presto Customer Service <contact@gopresto.com>
Date: Thu, Nov 29, 2012 at 3:01 PM
Subject: RE: Where’s the switch?
To: Waldo Lunar <world.and.lunar.domination@gmail.com>

Good morning,

I’m sorry to hear of your dissatisfaction with your hot air popper.    We have not received complaints of butter not melting in the butter melter.  Please note that the instructions do indicate that soft/room temperature butter or margarine needs to be used, refrigerated butter will not melt during the short popping period.  I do not recommend that you let the unit run after the corn has popped, as this could cause the unit to overheat.

Our hot air poppers are not designed with an on/off switch.  I talked with our Quality Manager and he indicated that there are no plans to change the design to include a switch.  The unit has been tested very thoroughly and meets all UL mandates.  If you read and follow the instruction manual,  you can feel assured that this appliance is safe to use.

Have a good day.

Colleen
NPI Customer Service
Shipments made to U.S. or Canada only

Well, that was unsatisfactory.  Letting it run empty to melt butter is bad, but plugging in a live appliance is OK?  I call shenanigans.  Shenanigans because we keep butter in the ‘fridge, and shenanigans because plugging something in that sparks feels kind of dangerous.

I do find the sentence “I talked with our Quality Manager and he indicated that there are no plans to change the design to include a switch” highly amusing.  They had a discussion about my email.  This has never come up before?  Say it with me: Shenanigans.  I’d like to know what the quality manager really said.

Who exactly are Underwriters Laboratories and why do they put their logo on everything?  How did they decided that plugging in a live wire is safe?  Maybe I should write to them and ask about it?

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