I would love to hear your thoughts on how they or I could have handled the situation better.
I don’t feel they owe me anything at this point.
Where should we go to buy a couch? Are any furniture stores better than the others?
My requirements are:
It must be delivered, I don’t want to pick it up or assemble anything.
I want to see it & sit in it first. (Our current couch was bought online, sight-unseen, and is a dud.)
The store has to be able to actually hit promised delivery dates.
I’m stuck on a nice HIGH back after seeing a few.
🪑
Here’s the latest from Levin:
🪑
Eric,
I completely understand where you are coming from. I apologize that we failed to get your correct chair delivered to you during this time. I am the person that called your wife about the Facebook post. I wanted to reach out to you to apologize and see what I could do to help the situation. When we fail to meet our customers’ expectations, we want to make it right.
I know you said you weren’t sure what we could do at this point, but I feel we need to take ownership of our mistake and acknowledge your feelings. On behave of Levin Furniture I apologize for the mistake and the inconvenience this caused you during your recovery. That is a true heart felt apology, I treat customers the way I would want to be treated. I think sometimes we get desensitized and need to be reminded that people have other things going on in their lives and just owning our mistakes and saying I am sorry can make a difference.
I know you said you do not want to shop with a us. But if you would like to give us another chance in the future, please let me know and I will see we take care of you. If there is anything I can assist you with, please don’t hesitate to reach out to me.
Best Regards,
Kelly Matyas
Customer Experience Manager
🪑
Should I write/call back?
Actual footage from a staff meeting about my recliner.
Well, I was done with Levin. Then they emailed a customer satisfaction survey. That triggered me again. Here’s what I sent back. Then I dug up as many corporate names as I could, and their email syntax. I know some landed, because about three minutes after I hit send they were calling my wife.
Here’s what I said:
💻
Hello Friends,
I recently had what we’ll call a horrendous experience with Levin Furniture. I had vented about it online, and moved on. Until my wife forwarded me the customer satisfaction survey. That took some immense lack of self-awareness on your part, so I am hoping with this missive to make you a bit more aware. The following is what I typed up & sent along with the 3 1-star answers to the survey. I thought I would look up some email addresses and get it in front of as many eyes as I could. I will also copy the salesman that my wife dealt with who never replied to her email inquiring about delivery.
Already sent was the following:
On Saturday September 9th, my wife & son went to Levin and a few other furniture stores to purchase a powered recliner for me, to help with post colo-rectal surgery recovery.
Looking online at our options and various price ranges, I knew I wanted a chair that had a cup holder, phone charger, and storage pockets… as I was not sure how mobile I would be post-op, and was quite frankly uncomfortable going into surgery.
I would have gone to view them myself, but that happened to be in-between my second and third ER trips & hospital admissions in 4 weeks stemming from a burst pocket of diverticulitis and a nasty ensuing abscess and infection. I was in poor health, and in no mood to deal with furniture sales tactics. I can even provide photos of the CT scans and the drain sticking out of my right but cheek if you like to be grossed out.
My wife ordered an Ashley Model Next-Gen DuraPella Power Recliner SKU # 2200413, mainly because Levin promised to deliver before La-Z-Boy & Value City could on very similarly optioned & priced items. Remember that “before” qualifier as you digest (pun intended) the following paragraphs.
In hindsight, it was a largely false promise on the part of Levin, one that if I were a pessimist would assume is a regular practice on the part of your sales team.
The chair was promised to be delivered by Sept. 19th. That Tuesday came & my wife logged in to the website to see the delivery was now scheduled for Thursday Sept. 21st, and we had no communication on that change from Levin.
On Thursday, my wife called the delivery number, then the store to ask about the chair’s whereabouts. She talked to an Anna who said the original salesperson, Jared Chambers, was “new” and “didn’t know he had to schedule the delivery.”
My wife also emailed jchambers@levinfurniture.com on Sept. 21st to inquire about the delivery, but as of yet has not received a reply. We can forward that unanswered email if needed.
Despite this excuse smelling of total and absolute bovine feces, Anna told my wife that they could “squeeze us in” that Saturday the 23rd for delivery. Were we the first order where this was discovered? If not, why wasn’t it rectified sooner? Does Levin train all new employees this poorly? You don’t really have to answer that last one. It was rhetorical.
Saturday the 23rd came and two nice men delivered a recliner to us. Once they brought it in & put it together, I noticed that it does not have the cup holder, phone charger, or storage pockets. It happened to be an Ashley Model 5930213 Power Recliner @ $1349.99, completely not what we ordered. It was not the same model, SKU #, or price.
The guys sent photos to their boss, their boss contacted Levins, & Anna called my wife.
We tipped the guys $20 and they took the nice new recliner away.
In that conversation with my wife, Anna then blamed an incorrect tag or sku # being on the display model in the showroom. She also used the phrasing that it was “no one’s fault.” This incensed me, as it obviously was the fault of Levin employees on multiple levels. Who tagged the chair with the wrong tag? Who double-checks their work? The salesman did not confirm that what he was ordering matched the floor model? This is not “no one’s fault,” this is a tragic comedy of careless errors.
My wife asked Anna at that time if we could purchase the floor model, as time was of the essence. Anna said she would call back.
We went to Big Lots! in Washington PA that evening to look at couches. Yes, we need a couch, and Levin is off the table for what I believe to be quite obvious reasons.
Anna had still not called my wife as of around 6:00 PM, so my wife called her. Anna said we could have the floor model if we came and got it. Now, I am in poor health with restrictions on lifting, my kids are young, we have a vehicle classed as a station wagon, and my wife is a strong woman, but I would not ask her to move a recliner herself.
You would think the salesman and or store manager eager to make good on a sale, would have delivered the damn thing in a pickup or something.
Customer service is dead.
No concessions on price were offered from Anna. My wife asked for some form of compensation for our aggravation, and at first the only offer was to refund the original delivery fee… for the WRONG CHAIR. Crazy us to assume it would be a given to not pay for that. I believe we got half off of the 2nd delivery, and were refunded the difference between the original incorrect, more expensive chair, and the correct less expensive one.
If your profit margins are so small that you cannot automatically offer a few hundred dollars off on this purchase or even on a future purchase, you perhaps need to rethink your entire business model.
The correct recliner was finally delivered on Tuesday Oct. 3rd. This was a full two weeks after it was promised, after the dates when we could have received a recliner from your esteemed competitors, and 3 days after I was released from the hospital.after surgery.
Did I mention that we set our old chair out for the trash the Thursday night prior to the initial incorrect Saturday delivery?
I would like to ask you to imagine having a foot-long section of your colon and rectum removed, your remaining section of colon & rectum stapled together, a wound vac hanging on your side connected to a tube from an incision above your belly button, and a bulbous drain hanging out of your side right at your waistline.
That makes sitting anywhere uncomfortable. Imagine, if you would, a nice stressless recliner to ease the situation… because I can’t.
Some other person did leave a voicemail for my wife after I left a frustration-venting rant & a comment or two on Facebook, but that was the night of my colon-cleanse. If you’ll forgive the mental image, we already had enough crap to put up with.
Honestly though, for that attention-grabbing shenanigans to be the ONLY thing that triggered some sort of response, you were well past the too little/too late threshold.
Your people skills are abhorrent at the sales and service levels, and your corporate level customer service is merely reactionary to online “bad press” only to save face, not serve actual customer satisfaction & retention.
I actually applaud your testicular fortitude in reaching out with a customer satisfaction survey. It either takes massive ignorance or massive swagger. And you already know where I believe you fall on the scale.
I now intend to send this to every level of your corporation that has eyes. May the best of them find work elsewhere, and may the worst of them stay to drive you further into the ground than the last time you were there.
Thank you for your time, and may whatever deity you ascribe to have mercy on your soul,
I neglected to note we tipped the 2nd set of delivery guys $20 too. But, if they don’t even pretend to care about the customers, they certainly don’t care about the employees, right? While we’re on the subject… was that appropriate, or cheap? I try to check in on these things occasionally.
After Kelly Maytas at Levin left my wife a Voicemail, I got this email…
💻
Eric,
Thank you for reaching out to us and letting us know about your experience. We aim to deliver a great experience and are disheartened when we don’t. We will use your feedback to make us better.
I apologize for the inconvenience and the stress this has caused you. I personally would like to speak to you about your experience and respectfully apologize and take ownership of our failure to deliver a great experience. I know you need to rest, but at your convenience can you please give me a call at 330-###-####.
Best Regards,
Kelly Matyas
Customer Experience Manage
💻
I took the time to send this back…
💻
Thank You Ms. Maytas,
Not sure if you got just the survey response, or the email that I tried to send to a handful of people after researching names and email syntax online.
I am really not sure what you can do at this point for us.
I suggest you get your Robinson store in order… from tagging furniture properly, to sales reps understanding the product, your procedures, or setting up deliveries in a timely manner, and customer service reps that understand what apologizing really is. Only then can you maybe knock it out of the park for future customers.
We are in desperate need of a new couch, but not that desperate. I feel like your team has not only burned but nuked the proverbial bridge, and I concede that I worked on that from my side of things also. I am not a fan of phone calls, I prefer the written word. I also prefer retailers that automatically offer discounts on current or future sales without having to be asked. Again, we’re past that.
Unless you’d like to suggest a competitor that will actually deliver a quality product on time?
Good luck to you in righting the ship at Levins, as your tenacity in reaching out speaks to the fact that you will stay the course! I wish that we could have dealt with you on the store level instead of when it reached a wild level of ridiculousness (again, the online shenanigans are all on me – but it shouldn’t have taken that to garner attention).
I appreciate your time in reaching out! I like you, unlike your seemingly dimwitted and soul-crushed coworkers. Perhaps they need a pizza party or two for morale?
My 10 year old is very concerned that my two followers will think she is the villain in my comic book story, and says my impression is nowhere near correct. My son think’s it’s funny.
So, recently, I have had some bouts of shenanigans in & out of the hospital with infections and complications stemming from Diverticulitis.
So, I drew up a maze inspired by recent events for the surgeon, scanned & colored it, got it printed at 12″x18″, signed it, and got a frame for it. I’ll give him some dry-erase markers, too.
One week out, I feel like I’m in good hands. He had a lot of neat funny stuff in his office. And apparently, Wednesdays are cool because he gets to use a robot to assist.
Thanks for taking the time to read! Check out my first maze book on Amazon, or get yourself some of my maze merch from TeePublic or RedBubble. I’m trying to see how far I can take this thing… and I gots to pay me some medical bills! I get about a dollar per book or shirt since this is all print-on-demand.
I like to make goofy Amazon reviews sometimes. You may have read my blog or review about that damned basketball hoop. (40 people found that helpful!) While I have been waiting for my own review of <shameless plug>my book</shameless plug> to get approved, I found some of my old reviews and I see this one was deemed helpful by 18 people.
I’d like to say I bought these because I dress in all black to be cool like Johnny Cash. My kids say I’m “emo” because I wear black all the time. They are unwilling to accept my explanation of the subtle nuances between emo, goth, punk, and metal heads… who each have their own unique affinity for the macabre.
My dad always said “Never trust a fart after forty” and truer words were never spoken. I work in remote areas and bathrooms aren’t always readily available. Sometimes I am 60 miles and one shart away from disgrace.
These black skivvies help conceal any skid marks. My wife doesn’t need any extra aggravation when doing the laundry.
The boxer-breif fit is nice too. It keeps the frank n’ beans snug. Also with age, Jimmy & the twins seem to bounce all over the place. This is a comforting fit without being restrictive.
Family photo in front of the LEGO statue of Liberty.
This year, we let the kids pick the vacations. Luckily a new job afforded me more time, and we took a year off from being camp counselors/directors. I had offered the beach. I hate the beach, but we have never gone as a family. They brainstormed & settled on Legoland in New York, a trip to visit good friends that live in NJ who took us to New York City, and an upcoming trip to Washington DC.
My wife did the booking/research and set us up for 3 nights in the hotel and 2 days in the park. We both looked at two Facebook groups prior to going to help glean some knowledge:
Somehow, I was dirty banned from the first group with no warning or explanation. 😂 The second group is totally cool. I would suggest joining both. The only thing I can think that got me banned was the toilet thing (keep reading), or that I said to take cash even though they all said not to. (More on that in a bit too.)
I’ll put a list of my tips at the end.
Full disclosure: I like LEGO as much as if not more than the kids. We all do. Even my wife has gotten into building some really cool sets.
The photo packaghe was worth it.My magnet may get glued together…
The hotel was super cool. We stayed in a Kingdom themed room. It had a separate nook with bunk bends and a TV for the kids, and a King-sized bed & TV for the adults. It came with a bin full of mostly Duplo & some LEGO to play with. It also had a treasure-hunt the first day to get (3) LEGO poly bag sets. We got them the 2nd night too, but not the 3rd. 🤷
This guy guards the treasure.Found it!
I think we watched ALL of the LEGO movies in the room. That was neat.
The lobby has a giant castle that looks like LEGO, a treasure-trove of Duplo & Lego blocks, a climbing wall that isn’t a climbing wall, an area with large LEGO bricks made out of some material that feels like Crocs. There are so many photo opportunities throughout the hotel and park, it’s crazy.
I want one in the back yard.Where can I buy these Croc-LEGO hybrids?
“We’re loners Dottie, rebels!”
Yeah. 4,672 kids climbed on this wall. Employees would all politely tell them to get off, and the parent / grandparent / aunt / uncle /random stranger would undoubtedly always exclaim “But, it looks like a climbing wall!” There is a sign to the left that says not to climb… but really, it LOOKS like a climbing wall. I suggest the shore it up so it’s safe to climb, or put stuff on the shelves so they don’t look like seats. Or maybe get a bigger more centralized “No Climbing” sign.
The restaurants in the park & at the hotel were interesting. They were crazy expensive, which we had gleaned from the groups, and kind of just expected anyway. The food was eh. I did not like their “fry sauce” on the burger. Breakfast was free with the stay and was a nice tray with scrambled eggs, bacon, toast, French toast sticks, sausage, tator tots or home fries, fresh fruit, and the option of coffee, juice, milk, or water to drink. Pop or iced tea was an up charge.
🐉
The rides and attractions are definitely geared to pre-teen kids, but were fun for the whole family. The Dragon was my son’s first roller coaster ride. The indoor rides were fun, and of course they drop you in the gift shops. We kept telling my son that the same stuff would be in the big store. We were wrong. Some stuff was different. No build a minifigure in the big store.
We did not do the water park… It’s convoluted as you have to reserve time in 20 minute increments and it seems like a wild pain in the keister. We thought about doing the pool at the hotel after the park, but we decided to chill the first day and it was raining the second day. The pirate themed rides were perfect for us.
I almost bought the park-exclusive Legoland New York set, and would have for $75, but I didn’t feel like it was worth the $100 asking price. Maybe next time? We did get the photo package for one day, and they kids’ LEGOLAND drivers license photos. I did buy two little New York City themed sets.
OH NO!
The thing that made me laugh the most was our toilet project.
My son was having fun playing with the blocks and all the other kids in the hotel lobby. He became somewhat of a warmonger or arms dealer. Kids were coming up to him like he was Peter Dinklage in that Thor Movie where he forged Stormbreaker, or Tony Stark supplying all sides with arms. He was making Duplo and LEGO swords, guns, and who knows what else for any kid that would ask. He was having an absolute blast. I built Godzilla and a city to smash to pass some time. I also built a Duplo rubber duck and we attached to it a Ninjago figure’s head.
Then my daughter and I got silly. She built a pile of poop out of brown LEGO bricks. I told her to get me a bunch of white Duplo blocks, and made a toilet. At first, we just sat her stuffed LEGO guy in a chicken costume minifig on it. Then, we put it on the tray beside a salad that a LEGO waitress minifig sculpture was carrying. It was hilarious to see kids & adults discover it.
I’m easily amused. I don’t know what her deal is.
All-in-all, we had a great time. I think you will too if you’re into LEGO and your kids are the right age. Check out the last of my pics if you didn’t already see them on Instagram, or skip down to my helpful tips!
GIRL SCOUT COOKIES.Imagine the car is Legoland, and I am my bank account.I didn’t do it.Even LEGO skulls are cool. ☠️#TeamDaveThey sang to us.We rode the real one later that week!Impressive, but the real thing was WILD.The kids loved this guy.This isn’;’t nearly all of them.New York Postcard 40519 | OtherNew York City 21028 | Architecture
My LEGOLAND New York tips:
I would suggest getting the app. It was helpful with menus, maps, reservations, etc.
You scan a barcode for the menus as the hotel restaurants.
You can use the app to order at some food establishments in the park.
You need reservations for the $20 cafeteria burger meals at the Bricks Family restaurant.
Don’t climb the wall that looks like a climbing wall, or do it quick before they yell at you.
Get the burger with the fry sauce on the side.
The BBQ place was good!
The crappy unwanted minifigures your kid brings to trade are the same ones that every other kid brings to trade, and what the employees have on their carts or badges to offer for trade.
BRING CASH.💵 Even though the Legoland NY FB tips & tricks group that unceremoniously booted me implores you to leave all cash at home… You want to tip, right? If you want to leave a tip for breakfast where you don’t get any add-ons, for the room service, or the hotel cleaning staff, you need cash.
There is not even an ATM on site, I asked the front desk.
Don’t try to use cash anywhere else there, which is actually fantastic.
We had the kids save up their own money for vacation, then put it on VISA gift cards before we went. They purchased what they wanted at their own discretion. We bought them one clothing or stuffed animal item each.
Kids’ meals come with a juice pouch in the cute little lunch bag… but it doesn’t advertise that anywhere… so, we bought 2 extra drinks for $10 the first lunch. 🤦♂️
Pack a bag with water, snacks, or even lunch.
The build-you-own minifigure part selection was grim in the hotel store.
I love a good hot sandwich smothered in gravy, be it roast beef, meatloaf, or turkey. I was in the mood for a turkey one like you’d get at a diner, and being a week night after work, wanted to put it together pretty quickly as I hadn’t thought ahead to use the crock pot.
Putting it here, so if I want it again I’ll remember what I did right & want to try it again. I may have to double the recipe when the kids are home. This fed two of us & left enough for me for lunch.
The Turkey:
2 Breast Cutlets
1 can of Yuengling Traditional Lager (Or Straub Amber, or Shiner Bock, or Smithwick’s, or Killian’s Irish Red. Pick a good beer.)
⅔ cup carrot chips. (Yup, cheated & bought those in a bag too.)
1 Spanish Onion, peeled & quartered.
2 tsp. of minced garlic from a jar like a lazy person.
A bunch of your preferred spices. (I used, cracked pepper, poultry seasoning, sage, thyme, onion powder, garlic powder, paprika, Mrs. Dash’s table blend, and a bit of Season All.)
Pre-heat the oven to 350°
Put the turkey cutlets in a roasting pan, & pour the beer over them. Again, get good beer. No one wants you to cook with Coors or Budweiser or Mic Ultra.
Toss in the onion & carrot.
Add all the spices. When you think it’s too much, keep going.
Stick in your meat thermometer probe that reads temperature while cooking.
Pit the lid on, put it in the oven.
I set the timer for 50 minutes, but it was done in a half hour or so. Cook to 165° internal temp & let it rest. I got distracted & took it to 170° and no one died, so don’t worry if it’s not precise.
The Veggies:
Bundle of Broccoli
Carrots from that bag you already opened.
Chicken Bullion Cube.
You still have those spices out, right?
Eyeball some water into the pot, ad the bullion & spices.
Chop that broccoli up and compost the stems or make those little fried things that looks delicious.
Put the broccoli & carrots in the steamer thing that goes on top of the pot.
Boil it for… I dunno. Not long. I like my broccoli bright green & crunchy. Bonus with the carrots being cut like this, they cook quickly too.
The ‘Taters:
They’re from a box. Follow the directions… sort of. I bought the store brand.
Use more butter than they call for.
Put a chicken bullion cube in the water instead of salt.
instead of lowfat milk, use ½ whole milk and ½ buttermilk. Add sour cream if you’re into complete and total anarchy.
The Gravy:
2 jars of turkey gravy
roasting pan drippings
A bit of those carrots & onions.
Heat the gravy on medium-high.
Add pan drippings to taste
Chop up the carrots & onions pretty small, & add them too.
Cook it on medium until it thickens back up.
The Sandwich:
Texas Toast (Why do they call it that? it wasn’t toasted.)
That turkey, sliced after it has rested a bit.
That gravy.
Put the bread on the plate, with some mashed potatoes beside it.
Put the turkey on top.
Add some gravy on top of everything.
Put another piece of bread on the top. (Unless you want an open-faced sandwich.)
Slather more gravy on that.
Drink a shot of gravy.
Don’t forget to eat your vegetables so it’s a healthy meal. This is a quick week night dinner that tastes like it cooked all day.
Things I might try next time…
Toast the Texas Toast, or grill it up like grilled cheese or a patty melt?
Bacon pieces in the gravy.
Bacon on the sandwich.
Have any suggestions, tips, tricks, or secrets?
If you were a lunch lady in the 80’s and know how to make/where to get that greenish-yellow glow-in-the-dark colored school cafeteria gravy, hit me up in the comments! I am super nostalgic for that,
I made some ham n’ bean soup. I liked it more this time than last time. Here’ the recipe…
Every once in a while I get hungry for this. I make it slightly different every time. This time was pretty god, so I may replicate it. Or at least attempt to.
Ingredients:
2 freezer bags of leftover ham from Easter, cubed.
2 globs of Irish butter using a tablespoon.
Spanish onion, diced.
A stick of celery, chopped
Shredded carrots, chopped even smaller
1 red bell pepper, cubed
1 tsp. of minced garlic
7 cans of beans. I used the Giant Eagle brand. I got butter beans, black beans, pinto beans, navy beans, kidney beans, great northern beans, & cannellini beans. I thought about garbanzo beans and black eyed peas.
I’m impatient so I didn’t use dried beans and soak the overnight while standing on my head facing east while reciting a mantra about not farting after eating this soup or whatever you have to do to do all that properly. Ain’t nobody got time for that. I did drain & rinse them really well. I’m sure this would be fine with ham steaks but the roasted ham from Easter was delicious.
The Method:
I dumped all the beans into a colander and mixed them, then rinsed them pretty good with cold water. I set that aside on a bowl for a minute.
I globbed the butter into the stock pot, put it on a burner, and cranked that shit up to medium-high.
As the butter was melting, I added the onions, and let them sautée a bit. I added some onion powder, garlic powder, and a bit of salt here.
I added the carrots, celery, & bell peppers, then sautéed a little more.
This is where I added the rest of the spices to taste. Use whatever floats your boat. I added the minced garlic last so it didn’t burn.
I tasted this before I did anything else and did so by setting aside a spoonful to cool while I moved on to the next step. I could have eaten just this.
I dumped the canned potatoes along with the water into the mix.
I dumped the beer into the mix.
I got 8 cups of water into a giant mixing cup & added the “better than bullion” and soup base stuff. I went a bit lighter than the directions specify because I always end up making the soup too salty. I also didn’t use a measuring spoon. I used regular spoons & serving spoons. What is this, baking?
I added all the beans, and 4 more cups of water.
I added the ham last as I cubed it. I think at some point I cranked the heat down to medium.
After adding the ham, I brought it to a boil on high, then let it boil on medium-low for 20 minutes, lid off, then pulled it off to rest.
If you’re worried about the taste, take a bite way too soon, scorch your tastebuds, and it won’t matter anyway.
This was pretty tasty. I would only maybe add bacon? Manybe peas or something? What would you add? Would you switch anything out? I’m sure chicken bullion or broth would be good here too.
I like to serve this with some buttered rolls, or even a sandwich. Maybe cornbread would be good too?
Well, the replies are starting to come in. While this certainly isn’t an issue as pressing, depraved, or salacious as the lady who put the pee in potato at Walmart that one time, it does seem to resonate with people.
Thank you so much for your prompt reply! This was a 5 lb. bag of Russet potatoes, I believed purchased at Aldi via Instacart. Unfortunately, I disposed of all the packaging. I cooked the whole bag! Well, everything that wasn’t green. It would have been purchased at the Aldi in Bridgeville, Pennsylvania… earlier this week. I really don’t want a rebate or anything. I just want to stop getting green potatoes. Can you imagine if 3 out of every dozen eggs were unusable? Or 5 slices of every loaf of bread just moldy? I may have to reach out to Aldi regarding their shipping/storage practices… and Instacart about their selection process. I am sure you take great pride in your potatoes. I know how I feel with a back yard garden, and I’m only feeding a family of 4. You guys must feed millions. I, really though, am going to reach out every time I get green potatoes, no matter the producer. We, as a society, can’t afford to not get the most value out of a dollar. I hope everyone can work together to get perfect produce into our kitchens.
Thank you for your time!
-Eric
And, they wrote back to me:
Hi Eric,
These are unique potato mazes! Thank you for sharing along with where you recently purchased your Alsum 5 lb. russet bag of potatoes. I’m hopeful the hands shopping for your produce through Aldi can be educated to remove from the store shelf any green potatoes to prevent this poor experience going forward. It might be worth the call to bring this to the retailers attention to help everyone have a good potato eating experience and use the bag in full.
As a consumer, I couldn’t agree more we need to stretch our food dollar, and it’s important from farmer to retail grocer to work together to provide a quality product.
We hope you give us another try.
Take care,
Christine
I wrote back once again:
Thank you Christine,
I have reached out to Aldi via web contact form and Facebook, but they are not nearly as quick as you with a response. I am sure you, like all of us, feel the pressure of stretching a dollar lately. I will most certainly give Alsum and Aldi (and even Instacart) another try. Hopefully they can adjust their potato handling process.
Thank you so much for your quick, informative and warm response. I hope the mazes can bring a smile to your co-workers’ faces!
You have a knack for writing, I enjoyed your email!
I am very sorry to hear about the many “green potato’s experiences” you have had. This particular purchase does worry me, we have not supplied potatoes to Giant Eagle since Sept. 29, 2022. So if they are our spuds, they were packed over 9 weeks ago and they would most definitely be green or breaking down. (We suggest a 4 week shelf life).
You are correct in saying eating green potatoes can be harmful, that is true but only if consumed in very large amounts. To play it safe, we tell everyone just to peel the green away or just throw it out.
Do you happen to have the kwik lock (plastic tie) to seal the bag? If so, can you tell me what the 6 digit numbers are? I am sorry I cannot be of much help on this one, but I would let the produce manager know so he or she can clean out their out of date bags on their produce shelf.
Thank you for your message,
Rachel
That was via webform, so I sent the potato mazes and this:
Hello Rachel,
Thank you for such a quick informative reply! I hope the attached mazes can entertain you & your co-workers. I believe I will follow up with Giant Eagle and other local grocers about the green potato issie. It seems that no potato farms are letting green potatoes out the door, but improper storage may be leading to green toxic tubers.
I must confess I have never put much thought into the choice of brands of potato. I just go with whatever is on the produce shelf. I will have to seek out Masser Spuds with intent from now on.
I don’t believe your product specifically was one that has recently been GOA (green on arrival) or turned quickly once it reached my home. I had some issues most recently with Alsum. In a bag of 8 total potatoes, 2 were green and unusable as baked potatoes to go along with the delicious chili that my wife made last week. It’s delicious because she follows my recipe although taking some unnecessary liberties on portions. The kids are crazy because they say hers is much much better than mine. I agree with them, because I may be crazy, but i am not stupid.
I also spotted an entirely green bag of Side Delights potatoes at the aforementioned Giant Eagle yesterday. It lends credence to the theory that Giant Eagle may need to take more care of their precious potato produce. A lot of people may not understand. I posted on social media asking if others had noticed the issue. On Nextdoor someone suggested that like bananas, I just let them ripen at home. 🤦♂️
Sadly though, the problem does not seem limited to any one store or potato farm. The Alsum bag with one quarter of the bag unusable was just the straw that broke the proverbial camel’s back. I feel like for the last 2 years, I have been getting a much greater number of green potatoes from Giant Eagle, Shop ‘n Save, Aldi, Walmart, Target, & even BJ’s Wholesale. It is usually only with bagged potatoes… not ones that I would pick fresh. There is the convenience of ordering from Instacart or Target home delivery. Arguably they should be picking better produce, but it is hard to see the whole bag.
Potatoes usually don’t last long here before they’re consumed. We grow our own in the summer, but they cannot fuel our entire consumption. Our small yard and time available are limiting,
If only Mythbusters was still a thing, perhaps they could tell us how much green potato we could safely consume before it felt like we had one of everything from the Taco Bell menu with a side of possible neurological complications.
Thank you once again for your time, and I do hope you enjoy the mazes.
Thank you!
-Eric
And that’s about it for now, other than some standard auto-replies, like this one from Aldi via Facebook Messenger:
I know you’re absolutely riveted by the saga and glued to the screen with anticipation of a solution to the great green potato crisis. Try the potato mazes while you wait!
World (and Lunar) Domination 