Category Archives: Food

AllergyEats | Allergyism?

Posted on by Standard Reply

I know “allergyism” isn’t a word, but it ought to be.  I haven’t blogged directly about food allergies in a while.  In this case, I don’t even really feel the need to rant.  It’s done with a touch more class by the people at AllergyEats, so I just wanted to share a link to their blog, along with a few excerpts…

…how do I handle a wait person’s rudeness when he or she tries to belittle my request in a loud enough voice to catch the attention of the rest of my dinner companions? (“Oh, it only has a little butter – what’s the worst that can happen?”)

Death.

“Bottom line: if you have a sensitive allergy that will send you to the hospital or kill you, don’t eat out.”

Yes.  We should also be chained in the basement, not fed after midnight, kept out of bright light and not allowed to get wet.

“Allergens are proteins.  People are not allergic to potatoes and tomatoes.  This is just neurosis.”

Would you like to speak with my Allergist?

Making people feel special through this kind of a**-kissing is one of the services that a restaurant can provide to people who need it, but it’s not a service that I want to provide… Some people tell me that they’re deathly allergic to something and that I have to make sure it’s not in their food.  I kick them out.  I don’t want to be responsible for anyone’s life-or-death situation.  I tell them they should go eat at a hospital.

That guy is an assclown.

At any rate, check out the article, and the NY Times article that it’s talking about.

Chip Wars: Utz

Posted on by Standard Reply

Well, in the ongoing Chip Wars saga that isn’t ruffling as many feathers as I’d like (yet), we have a letter to & response from Utz:

From: ERiC AiXeLsyD world.and.lunar.domination@gmail.com
Sent: Saturday, July 03, 2010
To: info; Nutrition; tours
Subject: Crab flavored chips? Ah! (&) A tour sounds nice…

Hello Friends!

I’m writing to you today to tell you how much I enjoy Utz snacks… or rather, how much I hope to continue enjoying them!  I generally seem to buy Utz chips when we’re at Sheetz.  Sheetz is a damn fine establishment, don’t you think?  Although, I must confess, I have a love for Snyder of Berlin Honey Bar-B-Q chips and Herr’s Ketchup flavored chips that I sometimes have to fulfill at Sheetz.  I have yet to try your Grandma’s Handcooked Chips, but look forward to purchasing a bag in the near future.  Well, hopefully.  I’m sure this is cryptic to you by now, so I’ll try to do my best to explain.

There was an article the other day on Yahoo! mentioning the “best” chips, and they didn’t happen to mention any of my favorite brands.  The article was a sham, I tell you.  So, I started researching my own favorite chip brands… to compile my own (much more accurate) list.  In looking at your site, I discovered that you have “crab” flavored chips, and my heart nearly stopped.  You see, my friends, I have a severe allergy to shellfish.  I can become violently ill and go into anaphylactic shock just by eating some food that simply came into contact witht he same cooking surface or prep area as things like shrimp, crab, oysters, lobster, crayfish, clams, mussels, or calamari.

Are all of your flavors of chips processed on the same line?  Do you use just the crab juice to flavor your chips, or is it ground up pieces of crab meat?  Who on earth would want to eat crab flavored chips?  I ask because as I’m sure you’re aware, there are new regulations regarding disclosing the top allergens on food packaging, and I don’t recall any warning on your product packaging indicating that “THIS PRODUCT WAS MANUFACTURED IN A FACILITY THAT ALSO PROCESSES WHEAT, SOY, PEANUT, AND SHELLFISH INGREDIENTS” or anything of that sort.

I would like to continue enjoying your fine snacks, but you must understand that I cannot take the risk if there are crabs lurking around!  Do you have them in tanks there at the factory?  Oh, I shudder at the imagery!  You must imagine that for me, seeing a lobster tank at the grocery store is like anyone else walking into a mine field!

My wife and I enjoy factory tours…  I see form your website that you started about the same time as Snyder’s of Hanover, and you’re located in the same town.  Do you guys have a friendly rivalry, or is it bitter like Coca~Cola & Pepsi?  Do you order pizzas to each others’ office buildings leaving the other stuck with the tab?  For some reason, they seem to passively-aggressively hate on Snyder of Berlin on their product packaging.  I bet you’re glad the don’t say “SNYDER’S OF HANOVER IS IN NO WAY ASSOCIATED WITH SNYDER OF BERLIN OR UTZ, ALSO OF HANOVER.”  I wonder what the deal with that is?  It’s crazy.  At any rate, if we’re ever in the area, I’d very much like to tour both facilities!  One of our goals is to get to the Yuengling Brewery tour in Pottsville.  Perhaps we can stop in Hanover on our way over from Pittsburgh and make a weekend out of it!  It’s only about 2 hours form your location, right?  Maybe we can take in some Pennsylvania Dutch culture out that way too.

Oh well, I’d like to find out more about your fine chips, crab flavoring, and product labeling.  I look forward to hearing from you, hopefully this email finds you well after a great holiday weekend!

Inquisitively,
-Eric Aixelsyd

P.S. – Is it “Uhtz” or “Ootz”?  I’ve been saying the former, but wondering if it’s the latter.
P.P.S – Who is the girl on the bag?

Similar to my other messages, only slightly different.  Their response:

from Pam Berwager pjberwager@utzsnacks.com
to world.and.lunar.domination@gmail.com
date Tue, Jul 13, 2010
subject FW: Crab flavored chips? Ah! (&) A tour sounds nice…
mailed-by utzsnacks.com

Dear Mr. Aixelsyd:

Thank you for your email regarding our Crab Chips.  First, let me say that we do not have any shellfish in our plant, nor is there shellfish in our Crab Chips.  It is strictly seasoning.  Did you ever have Bay Seasoning?  Marylanders us this all the time.  They are quite popular, and we receive many compliments on them.  The ingredients are listed on the bag and all the nutrition information is listed on our website at www.utzsnacks.com.  Just click on the nutrition bag at the top.  Our bags are listed with allergy information and most state they are gluten free.  The ingredients are potatoes, cottonseed oil, salt, spices, dextrose, paprika, maltodextrin, sugar, onion powder, honey powder (maltodextrin, honey), disodium inosinate and disodium guanylate, citric acid.  The maltodextrin is derived from corn.  Contains no hydrogenated fats.  This is a gluten free food.

We also invite you to visit our free, self-guided tour of our potato chip making facility.

Sincerely,
Pam

Pamela J. Berwager
Utz Quality Foods, Inc.
Customer Care Representative
800-367-7629, ext. 263

“Check out our Facebook page under ‘Little Utz Girl’ and our blog at utzsnackcentral.com to find out what’s happening at Utz.”

No correction of my pronunciation?  No acknowledgment of Snyder vs. Snyder’s?  No telling me about the creepy girl on the bag?  At least I got assurance of what I already knew… that there are no crab guts on the chips.  The crab on the packaging still gives me the heebie-jeebies.  No comments on Sheetz?  I hope she’s not a Wawa loyalist.

I also like how she explains that maltodextrin is from corn and doesn’t explain disodium inosinate or disodium guanylate.  I don’t know if it’s just fancy names for salt, or something I’d rather not know about anyway.

I believe that this needs further pressing.

Chip Wars: Snyder’s of Hanover

Posted on by Standard 4

Well another response rolled in, and sadly they seem unamused.  This one’s from Snyder’s of Hanover, and I asked them about their (admittedly exaggerated) rift with Snyder of Berlin.  There’s no name attached, so the company itself wrote back to me.  Spooky!

My ramblings submitted via webform:

Hello Snyder Clan!

I’m mainly writing to tell you that I enjoy many of your fine products.  From the ridiculously delicious Snyder of Berlin Honey Bar-B-Q Potato Chips and incredibly savory Kettle-Cooked Sea Salt & Cracked Peppercorn Potato Chips to the tenaciously tangy Snyder’s of Hanover Honey Mustard & Onion Pretzel Pieces and decadent Peanut Butter Pretzel Sandwich Dips.  There are just too many good products to name!

I would like to know why each of your products has a statement on the outside of the packaging that vehemently denies association with the other company.  While reading the company history on each website, it’s clear that they started out of the same company… but it does seem to be a grey area.  What happened?  Why the split?  Why the clear almost stern warning that Snyder’s of Hanover “is not associated with” Snyder of Berlin and vice-versa?

The Snyder of Berlin story seems to start in Hanover during the Civil War, and the Snyder’s of Hanover story seems to start in the 1920’s… but it appears that Snyder’s of Hanover is the older business, and that Snyder of Berlin was the offshoot?  Then the stories jump to the 1940’s, and it seems form the Snyder’s of Hanover site that the Berlin company was sold in the 1950’s… but the Snyder of Berlin page seems to not mention the sale.  Color me confused!

So clearly, there is an association… and someone form each side needs to sit down to discuss & write a common history.  Perhaps some family counseling is order?  I’m sure that if you was around, your friends could recommend you to a great therapist or clergyman who would be able to help resolve the issues of animosity between the companies where they feel the need to lash out passive-aggressive notes on product packaging trying to invalidate the others’ existence.

In the immortal words of the beaten but not broken Rodney King; “People, I just want to say, you know, can we all get along? Can we get along? Can we stop making it, making it horrible for the older people and the kids?…It’s just not right. It’s not right. It’s not, it’s not going to change anything. We’ll, we’ll get our justice….Please, we can get along here. We all can get along. I mean, we’re all stuck here for a while. Let’s try to work it out. Let’s try to beat it. Let’s try to beat it. Let’s try to work it out.”

While we’re on the subject, do you feel any animosity towards Utz, Herr’s, Wise, or Shearer’s?  Perhaps the Snyder of Berlin and Snyder’s of Hanover ought to align themselves together in the battle against all other regional snack chains?

My wife and I really enjoy factory tours… We mostly go to breweries, but I’m sure we would enjoy a tour if we’re ever in your area!  I hope to hear form you, and hope that this familial rift is resolved (or on its way to being resolved) in the meantime.  I really look forward to hearing your thoughts on the subject.  Good luck to your in your healing journey!

Shalom,

-Eric Aixelsyd

(Actually, I submitted the same exact message to both companies.) And, then their answer:

from Consumer Affairs consumeraffairs@snyders-han.com
to world.and.lunar.domination@gmail.com
date Thu, Jul 8, 2010
subject RE: Contact Us form has been submitted
mailed-by snyders-han.com

Eric,

It’s really basically to try and make consumers out in the market place
aware that there are 2 separate Snyder companies.

Years ago, yes we were under the same company, but there is no family
relations and Snyder’s of Berlin decided to break away and try their own
family business.

Sincerely,
Snyder’s of Hanover, Inc.

[Yawn.]

So, clearly, Snyder of Berlin is the no-good upstart… according to Snyder’s of Hanover.  Apparently they did more than “try”.  I’d say they succeeded.

I can’t believe all my crazy comments and questions went unacknowledged  I brought out the Civil War and Rodney King.  Who references Rodney King anymore?

Chip Wars: Martin’s Potato Chips

Posted on by Standard 3

Well, that article on “the best” chips really got me thinking about potato chips… so I wrote to a bunch of PA chip manufacturers, and may still reach out to some more.  Oddly, Martin’s Potato Chips is the last company to which I had written, and the first to reply.  I’m seriously going to need to give their chips a try.  Sadly, they dodged my Snyder of Berlin vs. Snyder’s of Hanover question… which in essence is the point upon which I keep hammering with these emails.  I may have to write back and press the issue.

Oh well, here’s my letter…

from ERiC AiXeLsyD world.and.lunar.domination@gmail.com
to Butch & David Potter info2@martinschips.com
date Tue, Jul 6, 2010
subject Where can I find Martin’s Chips in & around Pittsburgh, PA?

Hello Butch & David,

I was recently reading an Article thanks to Yahoo! Shine declaring that they had discovered the “best” potato chips.  Naturally, being from Pennsylvania… I called shenanigans on the whole thing, as they didn’t mention either Snyder of Berlin or Snyder’s of Hanover, Herr’s, Utz, or even (ugh) Wise.

I expressed my opinion in the comments section, and even blogged about it.  While in the comments section, I was intrigued by someone named Melanie mentioning your fine company.  The comment was a simple one:

Martins Potato Chips Kettle-Cooked and Bar-B-Que Waffle. Made in Thomasville, Pa. 15 minutes from York, Pa. Loved by President Clinton. Really there are no others that compare.

Now, while I can’t say for sure  that former president Bill Clinton is an expert on snack foods… he does struggle with weight issues, so apparently the man likes his food.  Although, one could certainly question his taste in other areas such as women and politics… but I digress.  Hopefully his taste in food is discerning, and not like that of a garbage disposal (as is the case with some people who struggle with said weight issues).

After a quick Google search I found your website, and find it quite refreshing that you acknowledge the area “is located in south central Pennsylvania which is considered by many to be the snack food capital of the world.”  I assume that you welcome friendly snack competition from your aforementioned competitors then.  There is room for everyone at the snack table!

I must confess that I have never had any Martin’s products.  If I’ve seen them in a local store, I must have glossed over them.  This is something that I must correct, my friends!  Do you have a list of available products and/or a list of where your products are sold in the area surrounding Pittsburgh (more specifically just South of the city).

I do like Snyder of Berlin’s Honey BAR-B-Q chips, Herr’s Ketchup chips, and non-locals BEER CHIPS.  I would count those 3 among my favorites.  Perhaps you’ve heard of them?

At any rate… I like your promotion of snack unity for the region.  Perhaps you need to teach Snyder of Berlin and Snyder’s of Hanover a lesson!  Their passive aggressive packaging indicating that there is no association between one and the other when they clearly had a common origin is laughable and preposterous.  Do you feel the need on your packaging to indicate that you’re not associated with Martin Guitars?  That you can’t eat their guitars, and you can’t play your chips as a musical instrument?  I bet not.  (They’re also from that side of the state, aren’t they?)

I look forward to hearing from you, hope you had an excellent Independence Day weekend, and are ready to be back in the snack chip world!  Thank you in advance for your time and (hopefully) a continued dialog!

Champion Chip Connoisseur,
-Eric Aixelsyd

And here’s their reply:

from Chatney Almoney calmoney@martinschips.com
to world.and.lunar.domination@gmail.com
date Thu, Jul 8, 2010
subject Where can I find Martin’s Chips in & around Pittsburgh, PA?

Good Morning Eric Aixelsyd,

Thank you for inquiring about Martin’s Potato Chips.  We are a family owned company in York County.  We use a distributer in the Pittsburg area.  He said that the closest he can get to southern Pittsburg is Smithfield on Forbes at 234 Forbes Ave. He also said downtown carries several varieties as does McKees Rocks Foodland at 1100 Chartiers Ave.  Also, the Giant Eagle in Crafton (Crafton-Ingram Shopping Center) might be another convenient alternative.  I hope this helps you to find our products.

I would like to thank you for taking the time to look into our products.  We also carry a honey BBQ chip, but it is a little different than the Snyder of Berlin’s brand.  Our most popular products are our BBQ Waffle Chips, our Kettle Cook’d Chips and our Butter Popcorn.  I hope you enjoy them.

Thanks again,

Chatney Almoney
Sales Coordinator
Martin’s Potato Chips
calmoney@martinschips.com

Heh.  Chatney needs to learn about the “h” on the end of Pittsburgh.  She apparently side-stepped the Martin Guitars question, too.  I mean, they are only 2½ hours apart.

I see that Butch & Dave Potter don’t reply to the email address that’s posted as their contact address on the site.  Why put it out there if you’re not going to reply?

Also, I looked all through their online store, and don’t see any Honey BBQ chips.  I’m thoroughly confused.

All in all, I think I like Martin’s as a company.  They seem quaint.  They were the first to reply.  They do, however need a better website… and they need to address the Snyder vs. Snyder’s issue as well as the Martin Guitars inquiry.  Perhaps I should write to Martin guitars?

In all seriousness, I need to set up a factory tour road trip where I tour the Yuengling Brewery, the Martin Guitar Factory, and some chip manufacturers.

LIES ABOUT POTATO CHIPS

Posted on by Standard 8

Today, I checked out a link on the Yahoo! site because it was simply titled “The Best Potato Chips“.  Well, I like potato chips… so I had to see what was up.  Well, the first annoying thing was that it said that there’s a list of 21 chips… but there are only 7 listen on the page… then the “Continue Reading…” link takes you to a slide show.  I hate slide show lists.  I want to see it all, right there in front of me, right away.  This isn’t a meeting, I don’t need a power point presentation.  These aren’t your vacation photos, I don’t need a slide show.

Turner Dairy | Chip DipThey did manage to recognize the awesome that is plain old ordinary Ruffles.  When I want to eat Turner’s chip dip, this is the chip that I must have.  Just ask anyone who works at the Rite Aid by my house.  I’m always there buying ruffles & Turner’s dip.  Really.  Just ask them…  “Is there a weird guy in here with crazy sideburns buying Turner’s Dip and Ruffles all the time?”  They’ll totally, be like “Yeah!”  I’m telling you.

As for the rest of this list though, it’s a lie.  Don’t believe it.  If the list had any credibility beyond being able to recognize the top of the line “ordinary” chip, it would have included Beer Chips or Snyder (of Berlin) Honey BBQ Chips.  There is just no excuse for these glaring omissions.  Shame on you, Shine From Yahoo!.  Shame on you.

BEER CHIPSI’ve written of Beer Chips before, here in my blog and at PittsburghBeat.com.  Why?  Because they’re awesome.  They’re next to impossible to put down.  I’m sure I could eat an entire bag without thinking about it, and probably have.  If we break them out when people are over, the bag disappears.  Kudos to the Beer Chips people on distribution, as I’ve seen them in places from Giant Eagle and Market District to Aldi.  You may have guessed that Beer Chips are chips somehow cooked with beer.  If you haven’t guessed this, then just stop reading, as all of this will be most likely lost on you anyway.  They’re sweet, they’re salty, and they do have a hint of a beer taste… but it’s ever so slight.  Of course, they also go great with a nice bottle of Yuengling, Straub, or Penn Pilsner in my experience.  Just writing this, I may have to stop at the store to get these next time I’m out.  They are that powerful.  I mean, I have beer in the ‘fridge, but how can I enjoy it now without Beer Chips?  I can’t.  That’s how.

Snyder of Berlin | Honey BBQ ChipsOn to the Snyder of Berlin Honey Bar-B-Q Potato Chips.  First off, I love honey BBQ in general.  Gooski’s Honey BBQ wings are one of my favorite foods ever.  You just  generally can’t go wrong with Honey BBQ.  I think my first experience with these was at camp.  They were out as a snack one night and I think I ate most of the bag.  I couldn’t stop.  Again, these have that incredible sweet/salty combination that is a win every time.  I know you can generally get them at most Sheetz locations, but it’s hit or miss if they’re there in Giant Eagle or wherever I happen to be grocery shopping.  If I see them, I just unconsciously grab them and only realize they’re in my hand or the grocery cart when I go to check out.  Now, one must beware of the Herr’s and Wise imitations.  Well, I don’t know who was really first… but for my own personal tastes, Snyder of Berlin is the standard Honey BBQ chip to which all others ought to be measured.  Actually, the Herr’s is an acceptable substitute if necessary, but the Wise ones are just inferior chips altogether.

Speaking of imitations, one of these days I need to get down to the Snyder of Berlin vs. Snyder’s of Hanover thing.  (There’s even a creepy Facebook group about the rift…) They each have that ominous and almost vindictive disclaimer on their packaging that they’re not associated with the other. Too weird.

Herr's | Ketchup ChipsThere are, of course, a few others worth mentioning…  Herr’s makes some bad-ass Ketchup flavored chips, some Salt & Pepper ones, and a bunch of other cool/weird flavors.  Utz makes a bunch of flavors and are quite decent chips.  (Is it “uhtz” or “ootz”?) Although, I see a “crab” flavor, and that scares me a little.  I may have to write to them about that.  Snyder of Berlin also has a ton of interesting varieties, another of my favorites being the kettle-cooked Sea Salt & Cracked Pepper chips.

You may thank me that you’re now more informed on the subject of the best potato chips than the average Shine From Yahoo! reader.  I’d be interested to see if you agree with me or if you’re just wrong.  Please feel free to talk about your favorites in the comments section!

Dog Turds and Toothbrushes

Posted on by Standard 9

Amused & annoyed by the lack of formal response from Subway, I decided to reboot (again with editing help from Dave).  I sent a new message via the webform (luckily this time it fell within their character limit), and also via snail mail:

Hello Friends!

This message is less about a specific Subway location, and more about Subway practices in general.

I hear from recent news reports that Subway has their cheese tessellation issues under control and will assert a more correct cheese placement this July.  Independence for dairy goodness!

Although I was worried about the cheese triangle issue, I am still more concerned about food allergen and cross-contamination awareness in Subway Employees and Sandwich Artists.

Are you aware of how many people out there suffer from some sort of food allergy?  I believe it’s 11% of the population.  Myself, I’m affected with a severe allergy to shellfish.  I can’t eat in your fine stores unless they’re the small ones in places like Wal-Mart that don’t serve the deadly dreaded seafood death sub.

Not only does the creamy death-inducing concoction reside right beside the other meat, the cheeses, and toppings; it often spews all over the open containers when it’s scooped out with that poor miserable ice-cream scoop.

Then we have the community knife.  If one were to cut someone’s seafood sub with that knife, wipe it off, then cut my sub, there are STILL allergens on that knife, enough allergens to kill me.  Do you want me to be thrown in to an Anaphylactic fit?  I doubt it.  Well, at least, I hope not.

Think about this – do you share your toothbrush with everyone in your household?  Would you with everyone in your office?  Would you share it with everyone that you pass on the way to work in the morning or with everyone who’s eating lunch with you at the same place where you’re choosing to dine?

Yes, it sounds gross, but those potential germs that you’re no doubt currently horrified of are the same as the very real allergens that will most certainly throw me into instant death.

If that didn’t do it for you, imagine I put a giant dried dog turd on the sandwich board, cut it in half, wrapped it, wiped off the knife, and then cut your sandwich.  By Subway’s current logic, that knife is clean and contamination free.  This is most certainly not a pretty picture to you, my friend.  Is it?

I really am looking forward to your thoughts on this issue.  I hope to have a continued dialog until the issue is brought to the attention of those in charge of such things.

I thank you in advance for your time, and I hope to hear from you soon!

Blowing your mind,
-Eric

P.S. – I was wondering, when you work in an office for Subway, do you have an in-office Subway in which the employees receive (or make) their own lunch?  Or, is there a Subway nearby where you get free or discounted food?  Or, are you all too sick of Subway to eat there?

Letters to Subway

Letters to Subway

I had to resort to snail mail to see if I get a better response.  Emails are sadly all too easy to ignore.  Unless you’re persistent, I guess.  I did get a response from Paula Gomez again, this time in direct response to the above message sent via direct email, not the webform:

From: Paula Gomez gomez_p@subway.com
Date: Thu, Jun 24, 2010
Subject: Subway & Allergen Cross-Contamination
To: world.and.lunar.domination@gmail.com

Dear Mr Aixelsyd:

Thank you again for your time and sharing your comments. We value the input of our customers and take this as an opportunity to improve our business and satisfy our guests.

The Company policy directs our independent restaurant owners / operators to take all necessary precautions to prevent the possibility of cross contamination. This includes the policy of washing all utensils and containers after each use. Each restaurant is independently owned and operated and is the responsibility of the franchise owner to implement and enforce the policy.

We will ensure that this important message is reiterated with each restaurant to ensure that proper procedures are followed.

Again, I appreciate you taking the time to contact us. SUBWAY® looks forward to your continued visits.

Sincerely

Paula Gomez

***DISCLAIMER***

The information contained in this e-mail and attachments, if any, is confidential and may be subject to legal privilege. If you are not the intended recipient, you must not use, copy, distribute or disclose the e-mail and its attachment, or any part of its content or take any action in reliance of it. If you have received this e-mail in error please e-mail the message back to the sender by replying and then deleting it. We cannot accept responsibility for loss or damage arising from the use of this e-mail or attachments and recommend that you subject these to your virus checking procedures prior to use. Thank you.

Well, at least she remembers that I contacted them before… but I don’t think she remembers her previous responses.  I think I was assured that they all go through training.  I asked about the training, and didn’t get any solid replies.  Now, it seems to be all on the responsibility of each individual owner/operator.

Sadly but not surprisingly, my postscript about the in-office Subway situation went unanswered.  I’m guessing that’s what puts it over the top… even though I had previously mentioned the thought of a community toothbrush and a dog turd in a food prep area.

I’ll wait for some other responses (if I get any), and try to ratchet this up a notch or two.

Subway Subway Subway

Posted on by Standard 1

Recently, with news of Subway finally bowing to the cheese tessellation pressure, I decided to re-visit my earlier efforts with them using one dirty disgusting deathfish-laden knife to cut all of their sandwiches.

Well, my last correspondence from Subway went like this:

On Mon, Nov 23, 2009, asksubway@subway.com wrote:

Dear Mr Aixelsyd:

First, allow me to apologize. Secondly, I would like to thank you for taking the time to contact us and share your comments.

At each SUBWAY® restaurant, it is the goal of every owner; manager and employee to produce each sandwich and salad properly made to order.

Our customers provide us with valuable input, which we use to improve our operations. Your comments were shared with the regional office in your area as well as the owner of the SUBWAY® restaurant that you have visited. Since all restaurants are individually owned and operated it is the owner who would be the person to contact you in response to your concern.

I have gone ahead and copied our Training Department so that further lessons can be addressed with owners and their employees on proper handling.

Again, I appreciate you taking the time to contact us. SUBWAY® looks forward to your continued visits.

Sincerely,

Paula Gomez

On Tue, Mar 9, 2010, ERiC AiXeLsyD world.and.lunar.domination@gmail.com wrote:

Hello Ms. Gomez,

Have you had any feedback from the training department? I’m interested to see what kind of changes are going to be (or have been) implemented, if any. In light of new allergy awareness laws passed in New Hampshire, I hope it “wakes up” chains like Subway where a simple thing like using the same knife to cut a seafood sub & meatball sub can cause a severe allergic reaction in someone like me.

Thank you once again for your time, I look forward to our continued dialog!

-Eric

From: ERiC AiXeLsyD world.and.lunar.domination@gmail.com
Date: Tue, Jun 15, 2010
Subject: Re: Subway / Re: Subway [Customer ID: 1918316]
To: Paula Gomez gomez_p@subway.com
Cc: Anna Marie Seeley seeley_a@subway.com, “Bridenbaker, Mack” m.bridenbaker@sfaft.org, Kevin Kane kane_k@subway.com, asksubway@subway.com

Hello Ms. Gomez,

I was recently going through old emails and discovered that after all this time, my query has still gone unanswered. Poor customer service, indeed! I’m Cc-ing some of your fellow employees in the hopes of getting a response.

Recent news and blog reports about Subway have shown that you have finally got your cheese tessellation issue in order. Congratulations! It has apparently taken only 45 years to figure out that the cheese triangles need to be tiled instead of on-top of each other. (This is assuming you had cheese triangles at the founding of Subway in 1965.)

I am wondering how long the allergy awareness will take to sink in? Creamy seafood death chunks fall all over the adjacent meat, vegetables, and aforementioned cheese triangles when the sandwich artist sculpts a sandwich, and even if they don’t… the same dirty knife is used to cut all sandwiches. Are you aware of what a food allergy is, it’s severity, and of the term “cross-contamination” and what it means?

Now that Subway is taking responsibility for total even cheese coverage, shouldn’t you tackle more serious issues?

Still looking forward to a continued dialog,
-Eric

I also blitzed a ton of other Subway addresses, and got a few out-of-office replies, giving me more addresses…

From: ERiC AiXeLsyD world.and.lunar.domination@gmail.com
Date: Tue, Jun 15, 2010
Subject: Fwd: Subway / Re: Subway [Customer ID: 1918316]
To: m.luby@sfaft.org

Hello Ms. Luby!

Perhaps you’re the helpful point of contact that I’m looking for! I obtained your mail address form an out-of-office message via Mr. Worth. It’s quite difficult to get a hold of a person who will actually reply and/or continue a thought over there at Subway, isn’t it?

Would you be able to review the correspondence below, and give a succinct thoughtful answer on Subway and food allergen cross-contamination training (if such a thing really exists in the first place)?

Inquisitively,
-Eric AiXeLsyD
world.and.lunar.domination@gmail.com

…

From: ERiC AiXeLsyD world.and.lunar.domination@gmail.com
Date: Tue, Jun 15, 2010
Subject: Re: Subway / Re: Subway [Customer ID: 1918316]
To: b.pingarron@sfaft.org

Hello Ms. Pingarron!

I thought Ms. Luby would be the one to help me, but apparently she is out of the office with Mr. Worth. His OOOAR* directed me to her, her OOOAR* directed me to you. I’m starting to see how my question has gone unanswered for so long, and have no hope for my cause.

Could you please review the correspondence below (if you’re in the office) and let me know what you think?

Thank you for your time!
-Eric AiXeLsyD

*Out of Office Auto Reply

Eventually I just sent the above two auto-replies out to an ass-load of Subway email addresses, prefaced with this…

Can YOU help?

And, I did at least get this…

From Privacy Officer privacyofficer@subway.com
to ERiC AiXeLsyD world.and.lunar.domination@gmail.com,
franchise@subway.com
date Thu, Jun 17, 2010
subject RE: ReFranchise@Subway.com: Subway / Re: Subway [Customer ID: 1918316]
mailed-by subway.com

Dear Eric,

I have reviewed the information with respect to your complaint. However, as the Privacy Officer for Franchise World Headquarters, LLC, an affiliate of and service provider to Doctor’s Associates Inc. (“DAI”) the owner of the SUBWAY® Restaurant System and the SUBWAY® Group, I am only able to handle matters dealing solely with a violation of privacy. I will forward this on to Customer Care where they may be able to handle your complaint. I thank you for your time in reporting your concerns.

If I can be of any further help to you, please do not hesitate to contact me.

Kind Regards,
Privacy Officer

Privacy Officer
SUBWAY® Group
Franchise World Headquarters, LLC
325 Bic Drive
Milford, CT 06461
Phone: 1-203-877-4281
Phone: 1-800-888-4848
Fax: 1-203-783-7479
Email: privacyofficer@subway.com

**DISCLAIMER**
The information contained in this e-mail and attachments, if any, is confidential and may be subject to legal privilege. If you are not the intended recipient, you must not use, copy, distribute or disclose the e-mail and its attachment, or any part of its content or take any action in reliance of it. If you have received this e-mail in error, please e-mail the message back to the sender by replying and then deleting it. We cannot accept responsibility for loss or damage arising from the use of this e-mail or attachments, and recommend that you subject these to your virus checking procedures prior to use. Thank you.

Apparently no one at Subway is interested in writing back, except the privacy guy. Perhaps it’s time for a new start with the webform?

EAT MOR CHIKIN? My pleasure.

Posted on by Standard 5

I hate to sound like a commercial, and I know I’ve gone on & on about this before; but Chick-fil-A is consistently the best fast food chain around, without fail. I signed up for the Chick-fil-A of South Hills mailing list a while ago, and I’m always getting coupons and emails about specials and post-cards in the mail. One great recent one was that if you went in on Tax Day (April 15th for those anarchists out there) & saved your receipt, you could get the same meal for free on any day in May just by handing over the receipt! How cool is that?

The most recent cool promotion is that I got an invite in my email to request an invitation to try their new spicy chicken sandwich before it’s widely available next week. (The invites seemed to pop up all over Twitter & Facebook too, so they were readily available if you knew where to look!) I made the reservation, and printed an invitation with a custom barcode. I signed the wife up, so we could both enjoy a new sandwich.

Tonight we went & redeemed the coupons in the midst of some other errands, and the sandwiches were excellent… but the service (as always) was top notch. It was busy, but we were in & out of line quite quickly. We were greeted with a smile by the young girl at the cash register even though it was obviously a crazy work night. We even received beaded necklaces with a hot chili pepper charm to go along with our sandwiches. Of course, it’s always “my pleasure” instead of “you’re welcome” when you thank them for anything. Our food was out in a reasonably quick time, and seconds after we seated ourselves another young man in the dining area politely asked if we had everything that we needed.

About halfway through our meal, another young man came out with an envelope, on it was handwritten “Eric and Bethany Carroll”, and inside was this…

Thank you for coming to the Spicy Premiere Week!

Chick-fil-A | Thank you for coming to the Spicy Premiere Week!

Spicy Premiere Week - Free Milkshake

Free Hand Spun Milkshake

…yeah, it looks like the employees on duty tonight actually signed the postcard/coupon thing!

Apparently, it’s working because I’m blogging about it, and spreading the word, and I’ll be talking about it, and I’ll be crazy by working it in when anything remotely related comes up in conversation.

Before I was halfway to the garbage can on our way out this evening, the young man from the dining room took my tray & dumped it, this is usually a regular occurrence here too… just imagine it happening at McDonald’s, Wendy’s, Burger King, KFC, or Taco Bell. You can’t, can you?

These guys know how to get me to keep coming back, and how to get me to talk about them. Genius, I tell you. So if you’re into Spicy Chicken, try the new sandwich out. If not, check out Chick-fil-A anyway, for the best fast food experience you’ve had in a long time.

So I’m not completely biased… Chick-fil-A, if you’re listening, add baked potatoes to the menu! That’s the one thing you’re missing. I know I had one at a CFA in Florida… we want them in PA too!

Subway bows to cheese tessellation pressure!

Posted on by Standard 6

Looks like the infamous Left-Handed Toons comic about cheese placement on Subway sandwiches has finally paid off.  No longer will you have to suffer soul-crushing disappointment at the hands of so-called “sandwich artists”!  Well, at least in Australia.

I saw a tweet from Digg that captured my attention this morning, which lead to a link that I couldn’t follow… so I had to Google “Subway Finally Agrees to Tessellate Cheese” and it paid off.

This came from Gawker:

Gawker | Subway Finally Agrees to Tessellate Cheese

This came from The Consumerist:

The Consumerist | Subway to Start Tessellating Cheese

This is the word from Left Handed Toons:

Left-Handed Toons Blog | Cheesy Victory

(Click each photo to check out the source articles…)

Hopefully this wave of geometrical correctness makes its way to the shores of the states soon, and maybe they’ll figure out a way to not use one knife for every sandwich and even a way to stop flinging little creamy bits of death all over the place!  I may have to start bugging my old contacts there once again.

Excuse me, I’m eating.

Posted on by Standard 21

Over my lifetime, I’ve amassed a list of words and subjects that I’d rather not discuss while eating.  This includes dining out, eating dinner at home with my wife, with a large group, or even just snacking.

This especially applies to family gatherings.  For some reason, dinner conversation always comes around to operations, infections, and/or feces when I’m with my family, and oddly… this extends to my wife’s family too.

There are just some things I don’t want to think about or even hear mentioned while I’m shoveling food into my face.  I’m I alone in this?  Please tell me I’m not alone.  I can’t watch Dirty Jobs while I’m eating either.

Here’s a short list of words and subjects that I don’t want to hear while I’m eating…

  • Infection / Infected
  • Puss
  • Anything ending in “ectomy“
  • Bloated
  • Operation
  • Poop, diarrhea, feces, shit, crap, etc.
  • Diaper (…especially when it leads to a discussion of use and/or contents.)
  • Vomit, “Throw up”, puke, regurgitate, etc.
  • Bile
  • “Soupy” describing anything other than soup.
  • Anything describing a recent doctor’s visit.
  • Anything describing a recent dentist visit.
  • Maggot
  • Blood
  • The word “Hospital”, because it never leads to anything good.

I’m sure there are more, but these are the most offensive.  What would you add to the list?