More shocking & disguting revelations from your serving staff…


I wish I was done.  Perhaps this blog will wrap up all of my current thoughts on the subject.  Thanks for hanging in there, my friends.  And, I have received some comments on Facebook at Pittsburgh Beat, please comment here too!  Thanks to Trista & Dave for not being shy.  If you have no idea what I mean, this is a follow-up to my last two posts…

You may want to read those 1st.

The first article/slide-show that I’d like to tackle is also called 20 Secrets Your Waiter Won’t Tell You and linked to from one of the articles as 20 More Secrets Your Waiter Won’t Tell You. Apparently originality is lost here.

I’ll tackle the most appalling slides here..

What You’re Really Swallowing
In most restaurants, after 8 p.m. or so, all the coffee is decaf because no one wants to clean two different coffeepots. I’ll bring out a tray with 12 coffees on it and give some to the customers who ordered regular, others to the ones who ordered decaf. But they’re all decaf.
Charity Ohlund

Ridiculous.  What’s so hard about telling people of this policy, or cleaning an extra coffee pot?  Don’t they have dish washers for this kind of thing?  Any kind of secrecy is just wrong.  Granted, the opposite would be much worse for someone with a sensitivity to caffeine… but according to this  butthole, it happens quite regularly.  Is it too much to expect to get what you order?  Really?  I work hard for my money just like you, and ought to get what I want when I spend in your workplace.

What We Lie About
If you’re a vegetarian and you ask if we use vegetable stock, I’m going to say yes, even if we don’t. You’ll never know the difference.

I like that this is from someone anonymous.  Whoever you are, please take comfort in the fact that you are one of the lowest forms of human life on the planet and that there are not too many out there worse than you.  You’re sick.  You have a mental illness of some sort or a form of antisocial personality disorder… specifically the following symptoms:

  • Apparent lack of remorse or empathy; inability to care about hurting others
  • Tendency to violate the boundaries and rights of others
  • Disregard for the safety of self or others
  • Persistent attitude of irresponsibility and disregard for social rules, obligations, and norms

This is a serious illness, and I implore you to seek help.  This is just completely unacceptable behavior towards your fellow man, besides not doing your job correctly or with any sort of pride or responsibility.

I’m certainly not a vegetarian.  In fact, serve up any animal that’s not shellfish, an insect, or  having an opposable thumb, and I’ll most likely eat it or at least try it.  I love red meat… and white meat too… but there is not much better out there meat-wise than a nice steak, roast, or even a burger.  PETA annoys me to no end.

Still, I respect their life choices, life style, and dietary needs.  I have several friends and acquaintances that are vegetarian or vegan.  It doesn’t matter if their diet is because of personal choices, dietary needs, religious beleifs, or allergies. If I know they’re coming to my house for anything or if I’m taking food to a common event with them… I go out of my way to make sure that the food doesn’t contain animals or animal products.  Over the past few years, I even learned about things that I never thought of as animal products like gelatin-free sour cream.

I harp on the allergy thing because it affects me, but someone out there may have a severe allergic reaction to beef or chicken… and if the stock was made from fish or shellfish and someone lied to me about it… well, I might not be around to complain.

I just can’t imagine that in this day and age that anyone would think lying about something like this was acceptable.

What You Don’t Want to Know
Now that I’ve worked in a restaurant, I never ask for lemon in a drink. Everybody touches them. Nobody washes them. We just peel the stickers off, cut them up, and throw them in your iced tea.
—Charity Ohlund, Kansas City waitress

Explains why I’ve gotten so many lemons with stickers on them in my iced teas.  Aren’t there health codes or inspectors out there?  I’m vehemently against big(er) government, but I would gladly pay higher taxes for inspections to be more frequent and with higher penalties.  In fact…  I’ll sign up to do them at an incredibly reasonable price.

What You’re Really Swallowing
Skim milk is almost never skim milk. Very few restaurants outside Starbucks carry whole milk, 2 percent milk, skim milk, and half-and-half; it’s just not practical.
—Chris

Skim milk is gross, but…  Again, why with the dishonesty?  Why not just tell people you don’t have skim milk, then let them make the decision if they want it or not?  I’d leave a bigger tip if my server was honest with me about something like that.

What Drives Us Crazy
The single greatest way to get your waiter to hate you? Ask for hot tea. For some reason, an industry that’s managed to streamline everything else hasn’t been able to streamline that. You’ve got to get a pot, boil the water, get the lemons, get the honey, bring a cup and spoon. It’s a lot of work for little reward.
—Christopher Fehlinger, maître d’ at a popular New York City restaurant

Wow.  I love hot tea, but don’t order it out much.  From now on, every time I feel a waiter or waitress is treating me poorly, I’ll be sure to add to their aggravation and order this.  Also, I find it funny that this is from a maître d’.  Shouldn’t they be held to an even higher standard?  And again…  I don’t care what it is… if it’s on the menu, I should be able to order it, and it should not affect your attitude or opinion because… buh-bahhh IT’S YOUR JOB.

What We Want You to Know
In many restaurants, the tips are pooled, so if you have a bad experience with the server, you’re stiffing the bartender who made your drinks, the water boy who poured your water, sometimes the hostess, the food runners, and maybe the other waiters.
—Christopher Fehlinger

This isn’t common knowledge by now?  Surely everyone knows someone who works at a restaurant.

What You Need to Know About Tipping
The best tippers tend to be middle-class or people who have worked for everything they have, not the really wealthy or the kid who inherited the trust fund. Which is not to say that we mind if you use coupons. But when you do, tip on the amount the bill would have been without them.
—Judi Santana

Makes sense… people at about your level who work for all that they have.  The coupon thing makes sense.  Save a few bucks on the restaurant’s dime, not your server’s.

Well, those articles led me to Frothy Girlz where I looked for an apparently old blog post that keeps coming up to annoy the writer.  I didn’t find the original post, but I did find a gem entitled In The Weeds: There’s a Food Allergy Community? Really?.

People just love them some communities.  I mean, they must.  After my Reader’s Digest piece was picked up by both the Today show and Msnbc.com, the “food allergy community” opened up a peanut and gluten-free can of whoop ass on me.  Some scolded me for not caring if their children died, others asked for a full retraction and apology to the community, and others reminded me, again, that they could die.

Who knew there was a food allergy community?  Can you imagine the poor restaurant that is chosen for their weekly meetings?  The waitress nervously approaches the chef with an order the size of the Bible with all the special notes and codes and the words “COULD DIE!!!” hand written on half the tickets.

I’m disgusted by the cavalier attitude here.  I can’t imagine being a parent with a small child that had to deal with this.  It’s bad enough when it’s my own problem.  Yes, there’s a bunch of us out here, and we’re growing more vocal day by day.  Why?  Any more, it’s the small groups who have to power.  Wait until we start referring to ourselves ans a minority, and our right to eat out in comfort a civil right.  Wow, could we ever abuse that if we got it out at the right place and time to the right politicians.

I have dealt with a lot of food allergies in my serving career, and I care, I really do.   Every case was handled with extreme care.  I would go talk to the chef, who would roll his eyes and then have to stop the line and talk to every cook.  I then had to stop and tell every other server, busser, and assistant to make sure not to touch any plates at table 53 without washing their hands of any and all potential allergens.  She could die!  Meanwhile, the restaurant is completely packed and crazy and this person has put her LIFE in my hands and I have to trust – no, SHE has to trust – that all 95 people who could possibly come in contact with her or her food will completely sanitize their hands, the silverware, the plates, and the very air she breathes of any and all peanut dust.

A chef rolls their eyes?  That’s sad.  I think they’d get into the business wanting people to love their food, not die from it.  Sadly, in with the rest of this, she’s right on.  It should not be solely the responsibility of the server.  Restaurants everywhere need to be made aware of the inherent dangers of cross contamination in food preparation, cooking, & serving.  People suffering from severe food allergies are a small percentage of the population, narrow down the allergy & it’s smaller still.  I run into people that aren’t aware of allergies or their possible severity all the time.  Some people are taking steps to correct this, many others will be needed to join in & raise awareness.

But it’s too much for you, allergen sufferer, isn’t it?  I mean, if you could truly die, how do you throw caution to the wind and hope that your 12 reminders have done the trick?  Balls, you.

Yes, balls me.  Again, you have to weigh this against the social pressure to dine out, and desire to be like everyone else.  It’s much more than just the allergy that’s bothersome, and who doesn’t like to dine out every once in a while, especially in a place that doesn’t have a drive-through or a mascot?

That blog contained a vlog from this guy, who at best needs kicked in the teeth.  I can’t really go point-for-point because I don’t really feel like typing out transcripts.  If you’re interested in seeing what I mean, check out Would You Say “No Butter” to Julia Child!?.  He speaks of how I shouldn’t eat out because I can’t trust anyone but him… even though he’s an ass.  He does make one good point saying that people saying they’re allergic to things when they just don’t want them in their food is doing nothing but trivializing it for the rest of us.  But, “Anonymous waiter in Hollywood, CA”, don’t pass the buck, you’re still the arrogant bastard here.  Yes, I get it, you say things for shock value and to gain new readers… like I just said you need kicked in the teeth.  I’m sure you’re fine with that though, & enjoy the reaction.  If you’re teaching us to be better customers, who’s teaching you to be a better waiter?

Apparently people complaining upset the “In The Weeds” writer, and she posted another blog, again venting…

1)  From Shellshock: “Wow. The author is going to kill someone with the attitude towards allergies. I guess the terms anaphylactic shock and death are words not found in the author’s vocabulary.”

I covered the topic of food allergies already, but again, if you can DIE from someone messing up your food, you might as well ask your waitress to perform your next open heart surgery.  It’s really the same risk.  I’m not insensitive to your plight.  I’ll do my best.  But it really sucks that you could die.  Because if the Mexican kitchen workers don’t understand what I’m saying about “anaphylactic shock”…. damn.

Again, why not do your part and suggest to the owner/manager/chef that everyone be trained on food allergy awareness?  No one’s asking you to perform open heart surgery… we’re just asking you to be clean.  That’s all.  Don’t let dirty stuff touch clean stuff. Shouldn’t that be in practice anyway?

I mean this stuff is genius…

Education | For Food Industry and Service Professionals

To prevent allergic reactions, individuals with food allergies rely on accurate ingredient information and safe food handling procedures. The material in this section will provide food industry and service professionals with the information they will need to safely prepare, cook, and serve food to a guest who has food allergies.

Would that really be all that difficult?

Well, maybe I have one more blog left.  One dedicated to tipping… and my take on it.  I really hope to hear from some people in the industry about that one.

Don’t ever eat anything anywhere anytime.


So, I admittedly went mental with my last blog post, and it ended up being more of it’s own entity than a tangent or aside… but I think it may give you a little background of what’s going through my head in addition to the regular shock & horror that’s surely intended by the writers/submitters/vloggers of the matters that I’d like to discuss here.  Maybe it’s a part in a series.  I never know exactly where this will go.  Now that you know about my allergy and how it affects me mentally, we can get on with the rest of the issues at hand.

I have had several discussions with friends who have worked in the food industry (as I have not) about kitchen cleanliness issues, server attitudes, and just service in general.  I have a site 90% or so ready to go called Fast Food Fail that I eventually hope to get up n’ running… to point out service issues that I seem to think should not be accepted.  I have been told it’s ridiculous because it’s “only fast food” and that “people working there don’t care” or “don’t make enough money to care.”  Fair enough.  But, I feel this is laziness.  It’s laziness on the part of the food preparer & servers, and laziness on the part of the consumer that just sits back & takes it.  I wanted to focus on fast food because it fits my price range, schedule, and it’s easy to avoid shellfish there… but these articles seem to go from fast food to diners to sit down chains all the way up to the high end places.

Before I go on, a bit of a disclaimer:  It’s been pointed out to me by a few that some of the statements I’m about to quote may be exaggerated for comedic effect shock  value, and what-not…. and that this “doesn’t really happen” anywhere.  Okay.  Opinions noted.  I’m sure my opinions will swing just as far the other way.  A few of my dining pet peeves may even jump out here.

Okay… as I was saying… Sunday night, I sit down to check my email and I get a link to a Yahoo!  news article from their home page that makes me wretch in disgust.  It’s called  20 Secrets Your Waiter Will Never Tell You.  After reading, and clicking through several links around the various sites (you know how it goes), I found 30 Secrets Your Waiter Will Never Tell You — Which seems to be an earlier longer version of the same article by Michelle Crouch.  I’m just going to quote then rant.

Here, from a group that clears a median $8.01 an hour in wages and tips, a few revelations that aren’t on any menu.

Am I to feel sorry because these people make $8.01 per hour?  I have always done the job I was hired to do to the best of my ability no matter what the pay.  It’s the set rate accepted by you the minute you took the job for the services rendered.  If you feel that your time and effort deserve more compensation, then move on.  Don’t give me the “it’s the only job I ca get” crap either… because i it is, then suck it up, and do it to the best of your ability so you’ll be in that mode when something more worth of you comes along.  And, I haven’t worked food service… but I have done construction demolition & labor, cleaned offices for extra cash, and worked on an assembly line… all “menial” and labor-intensive tasks.

2. On Christmas Day, when people ask why I’m there, I might say, “My sister’s been in the hospital,” or, “My brother’s off to war, so we’re celebrating when he gets back.” Then I rake in the tips.
—Chris, a New York City waiter and the founder of bitterwaitress.com

Thanks, you just made me less inclined to believe any back story of any servery anywhere.  I’m sure they’ll all thank you for that.  (Just like the geniuses that say they have a food allergy when they really don’t… but I might get to those people later.)

4. If someone orders a frozen drink that’s annoying to make, I’ll say, “Oh, we’re out. Sorry!” when really I just don’t want to make it. But if you order water instead of another drink, suddenly we do have what you originally wanted because I don’t want to lose your drink on the bill.
—Waitress at a casual Mexican restaurant in Manhattan

Annoying to make? How about you DO YOUR JOB?  I don’t go to work and lie to customers because they’re annoying or it’s annoying to do what they’re calling to ask me to do…  I DO IT, because it’s why I’m there.  You should pick up this attitude too.  If I’m at a restaurant, and it’s on the menu, I damn well better be able to order it.  (This is the standard with Milkshakes at McDonald’s I think.  I can’t remember the last time I had one.  The McDonald’s shake machine repair man must be more elusive than bigfoot riding a unicorn.)  If you’re out or it.s broken or something, there better be a preemptive note in the menu or a verbal notice when I sit down.

5. When I was at one bakery restaurant, they used to make this really yummy peach cobbler in a big tray. A lot of times, servers don’t have time to eat. So we all kept a fork in our aprons, and as we cruised through the kitchen, we’d stick our fork in the cobbler and take a bite. We’d use the same fork each time.
—Kathy Kniss

7. I’ve seen some horrible things done to people’s food: steaks dropped on the floor, butter dipped in the dishwater.
—Waiter at a casual restaurant in the Chicago area

I hope this is the shock value/comedic effect stuff that people are telling me is entirely fictional.  Where would this be acceptable?  Now, you see why I worry about cross contamination so much.

6. If you make a big fuss about sending your soup back because it’s not hot enough, we like to take your spoon and run it under really hot water, so when you put the hot spoon in your mouth, you’re going to get the impression—often the very painful impression—that your soup is indeed hot.
—Chris

Thanks for giving the idea to like minded individuals out there, Chris.  I’ll remember to hold on to my spoon if I ever have the need to send soup back.  I’m generally afraid to ever send anythign back… urban legends like this, and the movies Waiting… and Road Trip “French Toast” scene are why.

10. Oh, you needed more water so badly, you had to snap or tap or whistle? I’ll be right back … in ten minutes.
—Charity Ohlund

Good point, that’s just stupid behavior.  I have no idea why anyone anywhere would find this to be acceptable.

13. Sometimes, if you’ve been especially nice to me, I’ll tell the bartender, “Give me a frozen margarita, and don’t put it in.” That totally gyps the company, but it helps me because you’ll give it back to me in tips, and the management won’t know the difference.
—Waitress at a casual Mexican restaurant in Manhattan

Used to get free soup at Eat ‘n Park this way when I worked night shift nearby.  I always tipped the value of the soup plus some.

19. Trust your waitress. Say something like “Hey, it’s our first time in. We want you to create an experience for us. Here’s our budget.” Your server will go crazy for you.
— Charity Ohlund

After reading all the rest of this stuff, I’m supposed to trust the waitress?

22. When you say, “I’ll have the pasta Alfredo,” it tells me two things: You aren’t interested in trying new things, and you don’t eat out much. Restaurants put this dish on their menus because it’s “safe,” it sells, and it’s cheap to make.
—JR

Or you’re me at an Olive Garden where the Pasta Alfredo is the only thing besides the salad, breadsticks, and pizza that isn’t a possible cross-contamination induced death by anaphylaxis.

28. If you’re worried about cleanliness, check out the bathroom. If the bathroom is gross, you can be sure the kitchen is much worse.
—Waitress at a well-known pizza chain

So, don’t eat at this McDonald’s?  I’ll have to make an exception for Gooski’s with this rule.  Some things, I just don’t need to know.

In a weekly blog called “In the Weeds” for frothygirlz.com, Kansas City waitress Charity Ohlund describes her favorite customer stereotypes:

6. If you have a food allergy, you will talk about it in great detail and then each time I set a new plate in front of you, you will ask me if I remembered your food allergy.

Offense taken.  I get, this list was to be cute & funny… but I make the waitress aware of my allergy once, or sometimes my wife even does it because she knows I’m already on edge, and we never feel the need to mention it a second time.  Sometimes the manager comes out, sometimes the waitress is very understanding and reassuring.  I hope they’re not pulling the wool over my eyes just to get a bigger tip.  And, if it could kill you, you might be a little on edge about it too!  And… even if you have an epi pen… it’s not a life saver, its’s a time buyer… it gives you a good 20 maybe 30 minutes for the EMT’s to arrive & give you another dose until they can get you to the hospital.

That aside, poking around that site more & more, it is entertaining and well written… and I don’t get a malicious feel behind any of the posts.  I guess everyone needs to vent, but in that spirit, I feel free to vent back.

Wow all that in response to just the one article.  I think this just because a series… because I have other pet peeves involved with dining out including tips and closing times… and I came accross many more disturbing revelations in some of the articles/links.  Maybe I’ll pop them all into the next one.

Can I Eat There?


Juts found this site, haven’t looked around much, but it looks to be awesome.

More upon further review…

http://www.canieatthere.blogspot.com

Top 10 Bathroom Reads (Listverse)


Ha, I have #1 on this list from Listverse Top 10 Bathroom Reads

It’s quite interesting & hilarious.  Here’s an excerpt…

Ring of Fire Poo [What's Your Poo Telling You?]

I’m gonna have to pick up #8, or ask the wife to get it for me for Christmas or my Birthday… ha ha ha.  I love it based on it’s tag-line… “How America is Shaped by its Grossest National Product” — Genius!

I am disappointed however, that the standard by which all bathroom-reading material should be held was sadly absent form the list.  What about Uncle John?  I have nearly all of their books, and can’t wait until the new ones come out!  I was even recently duped into buying an Armchair Reader instead of the Bathroom Reader that was not by Uncle John or the BRI.  They’re not written nearly as well, nor are they as informative… yet the covers look eerily similar.

By the way, with all this talk of poop… watch out for El Caganer this year!

Mellon Arena & the Trans-Siberian Orchesrta!


Well, you’ve read my Mellon Arena related Ticket Sales FAIL and Customer Service WIN blog posts, right? This is a nice conclusion to that.  Well, maybe not a conclusion, but the next in the series.  Derek was nice enough to comp us two tickets to one of the upcoming Trans-Siberian Orchestra events.  How awesome is that? I feel better getting two seats than four, and to me it’s more of a comprable show that a circus or the Harlem Globetrotters.

Here are the latest exchanges…

From: Eric Carroll me@myemailaddre.ss
Sent: Tuesday, December 01, 2009 11:16 PM
To: Derek Scalzott
Subject: Re: Horrible seats for Star Wars: In Concert @ Mellon Arena

Derek,

Wow.  Thank you for the well-thought-out and explanatory reply.  It’s rare to have a cutomer-service oriented reply be so frank and sincere.  I can imagine that the tasks faced when putting on each new event are quite complicated, as the arena can be used for such a varying degree of events.

I also now understand that instead of dealing with the ushers, I should have asked to speak/deal with management.  They seemed to give us a “you can do this, but you can’t tell anyone that I said it was OK to do this” kind of vibe, if that makes any sense.  I wasn’t trying to get anyone in trouble or get more than what I felt we had paid for…  I just wanted to enjoy the show.

I would kindly accept your offer of tickets to an upcoming event.  I don’t feel that four tickets are necessary as we had only purchased two seats to the last event, but at the same time I will not look the proverbial gift-horse in the mouth.

The prospect of a circus or the Globetrotters is very cool, but I was wondering if it would be too late and or at all possible to get tickets for the Trans-Siberian Orchestra?  I noticed it in the upcoming events when looking at the Star Wars: In Concert.  I understand completely if this event doesn’t fall within the previously noted constraints, and would like to know when the next circus is coming to the arena?

Thank you again for your time and generosity.  I will be sure to spread the word that Mellon Arena is a champion of customer service.  My last Pens game was the one vs. the Bruins with the tying goal at .04 seconds to go, and the time before that was Crosby’s last hat trick… so trust me, I have a ton of recent great memories associated with Mellon Arena!

I look forward to our continued dialogue.

-Eric

See?  I can write complimentary emails too!

From: Derek Scalzott DScalzott@mellonarena.com
To: Eric Carroll me@myemailaddre.ss
Sent: Wed, December 2, 2009 10:53:45 AM
Subject: RE: Horrible seats for Star Wars: In Concert @ Mellon Arena

Eric,

I have approval to offer (2) two Trans-Siberian Orchestra tickets to our 3:00 p.m. afternoon show on Wednesday, December 16th.  We have no tickets available for the evening show.

Otherwise, we can do (4) four to Harlem Globetrotters on December 26th or (4) four to the Shrine Circus, which will be here in early April.

Please let me know what you prefer and provide your mailing address and a contact phone number in case there are any mailing issues and we’ll take care of it from there.

Thanks,
Derek Scalzott
Event Coordinator
Mellon Arena
66 Mario Lemieux Place
Pittsburgh, PA 15219
email: dscalzott@mellonarena.com
phone: 412.642.2189
fax: 412.642.1905

Score!

From: Eric Carroll me@myemailaddre.ss
To: Derek Scalzott DScalzott@mellonarena.com
Sent: Wed, December 2, 2009 9:20:43 PM
Subject: Re: Horrible seats for Star Wars: In Concert @ Mellon Arena

Hello again Derek,

We’ll take the two tickets to the Trans-Siberian Orchestra!  (Wow!)  We’ll have to take a half-day at work, but it will certainly be worth it!  Thank you once again for your explanation and generosity.

Here is all of my contact info:

____ _______
___ _____________ __
Pittsburgh, PA  _____-____
(___) ___-____

I really appreciate the time and effort that you’ve put into reassuring me that Mellon Arena cares about its patrons!

-Eric

Well, there you have it.  Looks like we get a free afternoon full of entertainment… now we only have to pay for parking (don’t tell me I can take the T)…  and $10 for nachos n’ Coke!

Again, there’s no mention of how or where my media-copied message was obtained, and why it was responded to in lieu of the original.  Ominous!

The Thanksgiving Letter | AwkwardFamilyPhotos.com


This is just a link to the one at Awkward Family Photos.  You have to read this if you know anyone that’s over-organized and just a little out of touch with reality.  AFP is a really entertaining site, too!

It’s genius, I tell you:

This is just an excerpt

Now, while I do have quite a sense of humor and joke around all the time, I COULD NOT BE MORE SERIOUS when I am providing you with your Thanksgiving instructions and orders. I am very particular, so please perform your task EXACTLY as I have requested and read your portion very carefully. If I ask you to bring your offering in a container that has a lid, bring your offering in a container WITH A LID, NOT ALUMINUM FOIL! If I ask you to bring a serving spoon for your dish, BRING A SERVING SPOON, NOT A SOUP SPOON! And please do not forget anything.

Genius.

“Pre-W(aL)D” World (and Lunar) Domination


This is a re-post from my old MySpace blog.  I used to have a ton of this W(aL)D crap.  Apparently a few of you find it as amusing as I do.  There are some that have been lost to the ages, but there are some good ones left here…

So, I remembered that my e-mails to & from world.and.lunar.domination@gmail.com used to actually be about World (and Lunar) Domination.  Sadly, a lot of the original stuff is lost due to a PittsburghBeat.com crash.  Maybe Rippa can get me a backup from somewhere if one still exists, and I can sort through all the shit to find the meat of the posts.

There’s some more too, for sure…

And, the food posts always seem to be interesting to some:

Record reviews:

The Quiznos Toasty Torpedo™ and the diminutive hand model…


So, I recently wrote back to Quiznos at the suggestion of Jon on Twitter, and with the editing help of Dave once again. Jon has apparently been following the Subway saga along with a handful of other people… and thought that it may be an appropriate next step. I couldn’t agree more. In fact, I’ve had this thought myself, and if I remember correctly Jon had posted about it previously on Facebook or MySpace or Twitter or some social media site. Memory and my Googling skills fail me in finding that now, though.

I have high hopes on getting a well thought out response or two. I sent the message below to Mr. Jones, the same message to Mr. Bordeaux, and a slightly modified one to a few other email addresses that I managed to dig up. I enjoyed the candid reply from Mr. Jones before, although I was unable to get any further comment from Mr. Bordeaux or his team with whom he was going to share my email.

From: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Date: Tue, Nov 17, 2009 at 10:07 AM
Subject: The Quiznos Toasty Torpedo™ ads?
To: “Jones, Tony” <TJones2@quiznos.com>

Hello Mr. Jones,

I would like to thank you again for the response to my email last week regarding Subway’s lack of allergy awareness, cheese tessellation, appropriate responses to customer feedback, and poor decisions in general. I understand and have learned first hand that good communication is a key component to the Quiznos way of doing business. I also appreciate your expedited replies, and hope that you can gain something knowing how cavalier your competitor’s attitude is toward genuine customer concerns. I am glad to be a gauge of what you do at Quiznos, and I would like to hope that my feedback is valuable.

In sharing my recent adventures in email with some friends, I have noticed a theme that has come up in suggested queries for your fine establishment… and I must say that I have indeed wondered the same thing myself.

Are you using “little people” models for the toasty torpedoes ads, perhaps children or pygmies? I did get a turkey torpedo a while ago, and I did make a mental note that it seemed to be nothing more than a bread stick made into a sandwich. I thought that the toasty torpedo looked bigger in the ads… but I didn’t quite connect why until recently.

A quick Google image search led me to this photo, perfect for a reference for our purposes…

File?id=dfj6n44r_6fcvsjhd8_b

I’m sure you can also see it now that I’ve pointed it out. I, my friend, cannot un-see it. There is no way that the hand in the above graphic is correctly proportioned to the Toasty TORPEDO™. I’m actually tempted to go get another one in an attempt to re-create this photo to see how accurate it may be. I can guarantee though, that if I did in fact hold a toasty torpedo like that, that it would most certainly fall apart. Mine lasted for about a bite and a half before it fell apart.

In Googling, I found multiple odd references to this ad campaign. Does Quiznos make any official statements to counter these goofy bloggers? I found one guy that thinks it looks like a cigarette ad. One guy seems to have a Freudian problem and these people seem to think that one commercial purposely compares your torpedos to a cup of human excrement. Okay, I have to give them that one. I mean… you did hear of 2 Girls, 1 Cup right? I’d find it and link to it, but some may find that offensive/distasteful and I’m sure you know how to use search engines. These people even seem to come to the same conclusion as I have toward the end of their blog… as well as a commenter on this blog.

I understand that all advertising is not one hundred percent factual, and that things tend to be exaggerated, but I really find this image rather misleading. While I understand that I’m not going to walk into a Quiznos any time soon and find a HAL 9000’s creepy sexually suggestive oven cousin, two gorgeous scantily clad women eating a sub rather suggestively, two naked rednecks in a tub of water over a campfire, a baby with the voice of a grown man, anyone suckling on any wolf teats, or even genetic mutations with Latino accents and tiny guitars floating in the air singing praise of your sandwiches… I feel that you owe some level of honesty to the customer.

While the other ads are easily discernible as attention grabbing goofiness, this one seems rather straight forward at first — yet dishonest upon further inspection.

I would love to hear your thoughts on the matter as well as the thoughts of any other marketing people or regional managers in the Quiznos family.

If I didn’t feel that I was already taking up too much of your time, I wouldn’t mind getting into a discussion on the violent phallic imagery that the shape and name of these subs not-so-subliminally suggest. I mean, really? Torpedo? Bullet? How many feminists have already written to discuss this? I feel that this topic is a less pressing issue though, to be saved for another day.

Torpedoes away!
-Eric

If you feel the need for a background to any of this, this is where it all started, and how it played out:

That’s my initial message, Subway’s official non-response response, me sending it to Quiznos for comment and getting one, and finally a response from Subway telling me that someone else will respond… which as of yet, has not happened.

…All of which leads us to this posting.

Celeriac (Celery Root) Mashed Potatoes…


This looks tasty: http://sprytesplace.blogspot.com/2009/10/celeriac.html

I need to try it some time!

Heh. “Great” blog…


This is quite funny:  The Blog of Unnecessary Quotes.

I find the incorrect usage of quotes to be quite annoying, and I’m glad others do to.  Not that I have great grammar or anything, but some things are just so basic, there’s no excuse…