Episode II: Crapplebee’s Writes Back

Posted on by Standard 1

Did you read my Crapplebee’s post, and the AllergyEats blog post that it referred you to?  (Really, check out all the comments, especially from AEPaul about the posts at aceliaconthemove.blogspot.com!) Okay, then you’re ready to read this.

Well, maybe read one more thing… the latest blog from AllergyEats with the response from Applebee’s.  It’s awesome to know that there are others out there that share my affinity for writing letters/emails to companies and getting stupid responses.  I encourage you to let AllergyEats know that you want to see it pursued further.  I want to encourage you to pursue it yourself.  Write emails, write letters, write blogs, make phone calls, blog, tweet,  Digg it, post on Facebook or to the 3 people left on MySpace that aren’t bands, Tumblr, re-blog, re-tweet, re-Tumblr this until it gets out an annoys everyone and not just Applebee’s.

While Paul at AllergyEats dissects the message in his own way, I would like to translate the response as I read it:

Dear AllergyEats Subscribers,

“Dear people that we could really care less about,”

We recognize the importance of making sure our food-allergic guests have safe options they can enjoy at their neighborhood Applebee’s.

“We’re saying that we recognize that the food-allergic need to have safe options, but we don’t feel the need to mention any specific allergies or options.  While we recognize the importance, we’re also not saying that we’re doing anything about it.”

Food allergies are a serious concern, and we are working to improve how we accommodate the needs of our FA-guests.

“We’re telling you that food allergies are a serious concern, even though they’re clearly not because it hasn’t yet affected our profits.  We’re also telling you we’re ‘working to improve’, and again failing to mention any specifics”

Depending on the food allergy, we do offer different menu items that are appropriate options, or that can be prepared without the allergic food.

“We obviously didn’t read your blog, because you were told something quite different by your server and manager, about how there was butter all over the grill & absolutely no way to accommodate you.”

We recommend that you talk with your server or restaurant manager about the allergy, and how your meal is prepared, to help ensure your dining experience is safe.

“This is another way of letting you know that we didn’t read or comprehend your blog… or don’t have all that great of a grasp on the English language, because you already tried what we just recommended, and it most certainly did not work out for you.”

Thank you for bringing this issue to our attention — we value the safety and enjoyment of all our guests.

“We’re not going to follow up with the server & manager from that store who are obviously unaware of our apparent policies, because we really really really don’t care.”

Sincerely,

Applebee’s

“Full of Shit, Applebee’s (The newly sentient restaurant chain, now capable of writing letters.)”  –  Seriously.  They couldn’t even sign their name or provide some contact information for a follow up?

I think I may just have to write to Applebee’s myself.

Biliruben Is the Secret

Posted on by Standard 2

Well, someone at the Penn State Food Science department has a sense of humor.  Ha ha ha.  Have you followed my attempt to contact Galliker’s, the Yahoo! Answers question, posing the question to Turner’s, and Turner’s final suggestion?  OK, then you’re caught up… and you can read this.  I emailed the following to a bunch of people there, and as of yet have only received one reply.  Here’s the email:

from: ERiC AiXeLsyD  <world.and.lunar.domination@gmail.com>
to: foodsci@psu.edu
cc: ca3@psu.edu, xd11@psu.edu, jdf10@psu.edu, tsd3@psu.edu, sep14@psu.edu, jmw5@psu.edu, jxc16@psu.edu, moconnor@psu.edu, emills@psu.edu
date: Fri, Aug 13, 2010 at 11:03 PM
subject: Blue + Brown = …Green?
mailed-by: gmail.com

Salutations Savvy Sustenance Science Scholar Staff!

I write to you today with something that has had me perplexed for quite a while.  It was recently suggested to me that you would be the the ones with the most knowledge and best skill set to deal with my query.  I of course, thought that this was a splendid idea… which is why I’m (obviously I guess) writing to you now.

Do you like “blue flavored” drinks and Popsicles?  I do.  I enjoy them quite a lot, actually.  Whether it’s the seemingly fictional blue raspberry, some sort of punch, Faygo’s Jazzin’ Blues Berry, or “Bug Juice”… I just seem to gravitate to blue colored drinks.  As of late, I’ve noticed an interesting side-effect of said blue flavored drink consumption:  For some reason, it tends to turn my feces a quite disturbing shade of green.

First, I wrote to Gallagher’s and my missive went unanswered.  Perhaps they did not find the humor in my inquiry.  Perhaps they were upset that I mentioned rival dairy, Turner’s, as having a better Iced Tea.  Perhaps they were offended that I offered to provide photos as evidence of my brightly-hued chartreuse bowel movement upon request.

Second, I posted a question to the Yahoo! Answers community, and wasn’t exactly satisfied with the answer.  I understand the general concept that what you eat determines the contents of your waste, but want a deeper explanation.  Why does the blue dye turn out so green?  Why doesn’t it come out blue?  What is going on in there?  What exactly isn’t digesting?  Does that much blue dye really need to be there?  Are my insides dyed blue or green after it comes out?  Is it harmful?  Are my intestines playing some sort of practical joke on my eyes?

In a tertiary attempt to unravel the mystery at hand, I contacted the good people at Turner Dairy Farms, and was met with a couple of responses, each unfortunately unable to answer my original question… but courteous and accommodating nonetheless.  It was a Mr. Yon & his Quality Control Manager at Turner’s who directed my attention to your esteemed department as the group that would successfully be able to provide a satisfactory explanation of the process behind the green from my behind.

I would really appreciate any insight that you may have on the situation.  Have studies been done about this phenomenon?  Has anyone ever asked you about such things before?  I have so many questions, and you’re the  education experts!  I really appreciate your taking the time to read my email, and thank you in advance for your assistance!

The Emerald Excreter,
-ERiC AiXeLsyD

Perhaps it was too goofy for all the other stuffy scientists?  Maybe they’re scared of the Emerald Excreter!

At any rate, I got an amusing an informative answer (finally):

from: EDWARD MILLS <ewm3@psu.edu>
to: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
date: Wed, Aug 18, 2010 at 2:07 PM
subject: Re: Blue + Brown = …Green?
mailed-by: psu.edu

Eric,
Interesting question with possibly a very simple explanation.  The human eye sees green when blue and yellow light are reflected simultaneously from a surface.  Blue food dye reflects blue light.  Find a yellow dye to go with it and you could account for the observed green.

I would speculate that the blue food dye is passing through your GIT largely unchanged and is not absorbed across the gut wall. One of the more common pigments of normal stool in biliruben a yellow pigment (derived from hemoglobin or myoglobin breakdown).  Put the two together and the resulting stool might appear green.

Have a great day!
Ed Mills
814-865-2394

Win!  I did have a great day Mr. Mills, thanks to your easy to understand explanation.  Finally, the great mystery is solved!

Crapplebee’s

Posted on by Standard 2

So, I read an infuriating post yesterday on The AllergyEats Blog.  It was a post from someone who has an allergy quite unsuccessfully trying to find a meal that won’t kill them at Applebee’s.  The poster is much more adventurous than I am.  I do as much research as possible before setting foot into a place, even down to emailing or calling ahead to can see what I can eat that hasn’t touched any death-fish.  I wouldn’t even go into an Applebee’s because they cook shrimp on the grill & in the fryer in there.  A sample of the text…

I ordered a hamburger, but explained my dairy allergy and politely went through my usual requests – no butter on the bun, no cheese on the burger, make sure the burger is cooked with no dairy, etc.  The waitress immediately told me that they “couldn’t do that.”

What?  You can’t stop yourself from slathering butter on the roll?  All of the burgers come pre-packaged with cheese on top?

I was actually shocked because the staff had always cheerfully prepared my dairy-free food in the past.  Did they change their attitude along with their menu?

If you follow me on Facebook or Twitter, then you may have seen this link.  I felt it was worth posting again, as my W(aL)D instincts took over and I ended up tweeting a link to the blog to the people at Applebee’s…

@Applebees Wow – “#foodallergy F-you: http://bit.ly/9UeUvz (via @AiXeLsyD13)” –  What do you have to say for yourself?

&

@Applebees Check out @AllergyEats, they’re the ones who blogged the situation: http://twitter.com/AllergyEats/status/21397851915

Apparently I got their attention, and they’ve contacted Paul at the Allergy Eats blog. Hopefully they can offer up some sort of formal apology, but more importantly start the steps to put a process in place where they not only recognize people with food allergies (and their families) who might want to dine out and need a safe place to eat, but implement training and procedures to become that dining safe haven.

At any rate, the comments on their blog have blown up, and get more & more interesting with each posting.  (Apparently the AllergyEats Facebook page is kickin’ with comments too.) Some of the stories share are appalling (& remind me of my original Subway-related rant and the recent “dog turd” one).  Thankfully AEPaul doesn’t seem to mind me sticking my proverbial nose into this Applebee’s mess, but apparently I just can’t help myself.  The internet makes it so easy to be crazy and so easy to contact people.  But really, this kind of stuff can’t go unaddressed.  Applebee’s has a responsibility to make it right.

I keep pounding on this, but for next year’s Food Allergy Awareness Week, we need to concentrate less on legislation and government and more on the people who are in a better position to actually do something about it.  I really feel that better accommodations can be made to those with food allergies when it’s consumer driven, versus having to make those accommodations because of government regulations.  Regulations provide no incentive to exceed the guidelines passed along.  Beating the chain restaurant across the street is incentive.  Word of mouth (or free viral social media  advertising) from people with food allergies and their families would be a hell of a boon to any business, and would most certainly generate some positive press.

Please post, re-post, tweet, re-tweet, tumblr, or Vulcan-mind meld this blog or the original blog (or both) to everyone that you can.  Let Applebee’s and other chain restaurants know that this is not cool.

W_a_L_D

  1. @Applebees Check out @AllergyEats, they’re the ones who blogged the situation: http://twitter.com/AllergyEats/status/21397851915 12:20 PM Aug 17th via web in reply to Applebees
  2. @Applebees Thanks, it wasn’t my experience. I just read about it here: http://bit.ly/9UeUvz 12:11 PM Aug 17th via web in reply to Applebees
  3. @Applebees Wow – “#foodallergy F-you: http://bit.ly/9UeUvz (via @AiXeLsyD13)” – What do you have to say for yourself? 10:19 AM Aug 17th via web
  4. @negative13 Tuesday is the day for war & law. 10:16 AM Aug 17th via web in reply to negative13
  5. @BrandiCarter @subway @subwayfreshbuzz… did the egg whites have any “seafood sub” filling splashed on them? 4:11 PM Aug 16th via web in reply to subwayfreshbuzz
  6. Amusing McStory from “braincell” who commented about the West Liberty Ave. @McDonalds: http://bit.ly/bQuCWC #McDonalds @Kty_McD @Kim_McD 4:09 PM Aug 16th via web
  7. What kind of sauce would you like to see bottled & sold? http://wp.me/pwqzc-k6 @Arbys @Wendys 4:07 PM Aug 16th via web
  8. @ChickfilA Those little mini sandwiches drive me crazy. If I passed CFA on the way to work, I’d be a much fatter man. 11:22 AM Aug 10th via web in reply to ChickfilA
  9. @FoodNetwork any taco without fish or shrimp in it… 11:21 AM Aug 10th via web in reply to FoodNetwork
  10. @kevinpollak Which one did you get? Cheese Steak, Cappacola, Corned Beef…? 2:02 PM Aug 9th via web in reply to kevinpollak
  11. @Bathroom_Reader …are all the noses in the same place? 2:01 PM Aug 9th via web in reply to Bathroom_Reader
  12. @SSSUBWAY What do you think re #foodallergies, cross-contamination, & lack of good responses from your CS people? http://wp.me/pwqzc-gH 2:00 PM Aug 9th via web in reply to SSSUBWAY
  13. What do you think re #foodallergies, cross-contamination, & lack of good responses from your CS people? http://wp.me/pwqzc-gH 1:59 PM Aug 9th via web
  14. @FredSubwayCEO What do you think re #foodallergies, cross-contamination, & lack of good responses from your CS people? http://wp.me/pwqzc-gH 12:10 PM Aug 9th via web in reply to FredSubwayCEO
  15. )xxxxx[;;;;;;;;;> 10:42 AM Aug 9th via web
  16. @subwaytechtweet @Subwaydeals What do you guys think about #foodallergies & cross-contamination? http://wp.me/pwqzc-gH #subway 9:13 AM Aug 9th via web
  17. @TheRealSubman @springfieldsub What do you guys think about #foodallergies & cross-contamination? http://wp.me/pwqzc-gH #subway 9:12 AM Aug 9th via web in reply to TheRealSubman
  18. @JohnstownSubway What do you guys think about #foodallergies & cross-contamination? http://wp.me/pwqzc-gH #subway 9:06 AM Aug 9th via web in reply to JohnstownSubway
  19. @SubwayEatFresh … so, do you Tweet at all, or what? http://wp.me/pwqzc-gH 9:04 AM Aug 9th via web

Score! Free movie passes…

Posted on by Standard 1

If you read my recent rant about going to the movies, and then read my email to & the response from the theater, they you knew this was coming.  But, it’s cool that they’re actually here.  After the last response, I did reply via email to Mr. Wilson:

From: Eric Carroll <me@my.email.address>
To: Shawn Wilson <swilson@cinemark.com>
Sent: Thu, August 12, 2010
Subject: Re: Contact Us: Quality of service at a theatre

Hello Shawn,

Thank you for the reply.  I understand that you must also be frustrated with the behavior of your patrons.  My wife & I would very much appreciate two movie passes, thank you for the offer!  My mailing address is…

Eric Carroll
XXXXXXXXXXXXXXXXXXXXX
Pittsburgh, PA  XXXXX

You do have a great new beautiful theater… hopefully over time, you’ll be able to have the staff available to spot & weed-out the troublemakers.  Ha… too bad that texting is one of the bans… I’d certainly have no trouble texting the theater to point out moviegoers causing a distraction for others!

Have a good day,
-Eric
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

And, then today, this was in my mailbox when I got home:

Cinemark Letter & Rain Check Passes

Cinemark Letter & Rain Check Passes

It’s cool that it can be used for any movie any time.  I had wondered if there would be any odd restrictions. I am serious abut the texting to report troublemakers though.  If there was a “text complaints to this # to alert managers of a disturbance/error during the film” kind of thing… it would work out pretty well… except that texting during to movie is one of those things that’s already frowned upon.  They need those buttons like they have at the bowling alley… ha ha.

At any rate, we’ll have to get back out there soon to catch a free show!

We can’t change the way people act.

Posted on by Standard Reply

So, did you read the one about our last trip to the movies?  I know it garnered more comments than most of my posts.  Comments are always appreciated!  At any rate, we have somewhat of a conclusion.  I let the theater know about our evening via webform:

From: me@my.email.address [mailto:me@my.email.address]
Sent: Monday, August 09, 2010 10:08 PM
To: SiteTheatre
Subject: Contact Us: Quality of service at a theatre

Hello,

I my wife & I recently went to the new Cinemark in Robinson on a whim, and we had an “interesting” evening.  I posted a review of the night online, and it was brought to my attention that I ought to tell you guys about the problem directly.

More and more, a night at the movies plays out like this:  https://aixelsyd13.wordpress.com/2010/08/07/movie-night-for-schmucks/

It’s a shame to have a new beautiful theater with helpful friendly employees go downhill so fast thanks to the rudeness of the patrons, and refusal of management to enforce the theater’s policies.

Should I have gone to management right away?  I would have most certainly missed the beginning of the film.

Would the other patrons have been removed form the theater?  I’m guessing no as they were also paying customers… albeit incredibly rude paying customers.

I hope that you are able to read about my experience and share your thoughts on how I should have conducted myself in that situation.

Thank you for your time, I really look forward to hearing from you!

And, I eventually got a reply:

From: Shawn Wilson <swilson@cinemark.com>
To: me@my.email.address
Sent: Thu, August 12, 2010 1:41:14 PM
Subject: FW: Contact Us: Quality of service at a theatre

Good afternoon,

Thank you for visiting our theatre and for contacting us concerning your recent visit.  I sincerely apologize that your visit was less than enjoyable.

It is certainly our goal to provide the best overall movie-going experience.  We strive to make personal contact with each one of our guests.  It may be saying hello as our guests walk in, holding open a door, carrying concession items, or greeting guests as they exit the auditoriums.  I am extremely pleased that our staff was able to have contact with you and your wife on several occasions.

I can fully understand that the positives associated with a nice theatre and a friendly staff can soon be replaced with frustration when the movie is made less than enjoyable because of the actions of fellow guests in the auditorium.  Unfortunately, it seems now-a-days, some of the public has become very inconsiderate of others.  We can’t change the way people act, but we can have our staff continue to do regular checks of each auditorium and we will correct any problem or disturbance noticed.  I apologize that we were not able to identify and correct the disturbances that you experienced.  I will review this instance with my team.

Thank you, again, for contacting us.  I am disappointed that your visit to our theatre was not perfect.  It would be my pleasure to invite you and your wife back, as our guest, for a much better experience.  If you would be so kind as to provide me with your mailing address, I will place two passes in the mail.

If I can be of any additional assistance, please don’t hesitate to contact me.

Best regards,

Shawn Wilson
General Manager
Cinemark Robinson Twp.  #1034
2100 Settlers Ridge Center Dr.
Pittsburgh, PA  15205
Phone: 412-787-1368  Fax: 412-787-1948

Well, at least I got some free movie passes!  It’ll be interesting to see if there are any restrictions on them as far as times or anything.  But hey… a free movie isn’t a bad deal.  Maybe I’ll avoid a weekend night so we don’t get a repeat of being surrounded by idiots.

It is cool that he acknowledged the problem and apologized for the situation, even if he had to concede that there’s really nothing that he can do about it.  Hopefully the staff for that evening gets commended for being personable.

Arby’s :: Bronco Berry Sauce®

Posted on by Standard 15

Ever get the Jalapeño Bites at Arby’s?  They’re awesome… but the most awesome thing about them is that they come with a genius little cup of Bronco Berry Sauce®.

Arby's :: Bronco Berry Sauce®
Arby’s :: Bronco Berry Sauce®

Despite the name, it contains no horses or even any berries.  It’s a simple list of ingredients that are probably more sweeteners and preservatives than actual food with nutritional value.  It’s something that Clark Griswold would be proud of.  In fact, here’s the list as states by the Arby’s nutrition page…

Bronco Berry Sauce®
Ingredients:
Sugar, Water, High Fructose Corn Syrup, Red Bell Peppers, Distilled Vinegar, Modified Corn Starch, Jalapeno Peppers, Onion (dehydrated), Xanthan Gum, Spices, Salt, Sodium Benzoate and Potassium Sorbate (preservatives), Citric Acid, Red 40, Blue 1.

Crazy.  It’s odd that they don’t have to declare the spices… but there’s whole other issue.  I wrote to Arby’s via webform, suggesting that they ought to bottle and sell the stuff…

Buenos Dias Buckaroos!

I write to you today with high praise for your Bronco Berry Sauce.  Holy Cow, is it good!  I mean, the Jalapeño Bites are excellent in and of themselves, but the delicious dip takes it to an infinitely higher level of superbity.  Is superbity even a word?  I don't know, my friends.  But if it's not, it should be... and it should be the word to describe Bronco Berry Sauce.

I would like to know if you ever have plans to bottle the stuff and make it available for sale inside your restaurants, like Bob Evans does with their Wildfire BBQ Sauce?  I think it would be a stroke of genius.  I'd also purchase your Arby's Sauce, Horsey Sauce and the Honey Mustard if it were available.  But the Bronco Berry Sauce is the object of my culinary desire.

I have seen the "copy-cat recopies" online, but I balk at their attempts to copy perfection.  Why settle for an imitation when you can have the real thing?

If there are no plans to bottle & sell the Bronco Berry Sauce, can I somehow buy a case of the little dipping cups?  Typing that out, it sounds ridiculous, but I'm serious.

Thanks you for your time, I look forward to hearing from you!

Yee-Haw!
-Eric
world.and.lunar.domination@gmail.com

Well, apparently they have no plans of doing any such thing.  They also apparently get this question a lot… as I got virtually the same answer twice:

from customerservice@arbys.com
to world.and.lunar.domination@gmail.com
date Tue, Aug 10, 2010
subject Customer Feedback #387566
mailed-by arbys.com

Dear  Eric,

Thank you for your comments.  Our customer’s input and comments are always welcome and very important to us. I have forwarded your request to the Menu and  Product Development teams. However, the Bronco Berry Sauce is not available for retail sale.

We use this information to guide the decisions we make about our brand and our products.

Thank you again.

Sincerely,
Arby’s Customer Relations

from customerservice@arbys.com
to world.and.lunar.domination@gmail.com
date Thu, Aug 12, 2010
subject Customer Feedback #388610
mailed-by arbys.com

Dear Eric:

Thank you for your comments.  Our customer’s input and comments are always welcome and very important to us. Arby’s sauces are currently not available for retail sale, however, we have shared your comments with our Menu and Product Development teams.

Thank you again.

Sincerely,
Arby’s Customer Relations

Odd.  I’d like to get directly in contact with the product development team… I mean, why wouldn’t it work?

I know there are a plethora of copycat recipes online.  They’re easy to find and probably easy to make… but they’re not the same.  So… I can do without the Red 40 and Blue 1… but where can I pickup Xantham Gum, and what are the magic “spices”?

I may just have to try some of these out:

Or, Arby’s could just get with it and bottle their sauces.  Since Wendy’s & Arby’s are now owned by the same company, their Sweet & Sour Nugget Sauce would be good too!

Do you have any sauces that you think ought to be bottled & sold?

No Prior Knowledge

Posted on by Standard 2

Following the green poop issue that went from the terribly unfunny Galliker’s to Yahoo! Answers to Turner’s Dairy?  Well, if so, I have an answer and a suggestion from our new friend Nicholas and his Quality Control Director…

from Nicholas Yon <Nicholas@turnerdairy.net>
to ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
date Wed, Aug 11, 2010
subject RE: Galliker’s vs. Turner’s?

Eric-

Unfortunately, our Quality Control Director has no prior knowledge of your coloration situation and could not find any further information beyond if the body cannot digest or absorb something it will pass through the body possibly causing a color change.  He indicated that you may want to contact the Penn State Food Science Department.  Thanks again, sorry I could not be of more assistance.

P.S. Yes I get to drive the TeaBird from time to time.  I haven’t had it out this summer yet though.

Nicholas

I think I have to write to Penn State Food Science Department now.  I wonder if they have a sense of humor?

Movie Night for Schmucks

Posted on by Standard 11

So My wife & I saw Dinner for Schmucks last night.  Great movie, had some really funny parts.  This blog really isn’t about the movie though… more the experience.

I hate going to the theater more & more.  We were out & about in Robinson & decided to hit up the new Cinemark theater.

I always get there early, and get a good seat… almost to the point of ridiculousness.  OK, it is the point of ridiculousness.  I like to get there as soon as it’s seating, so I can get my seat near the back, in the middle.  I realize that it’s not exactly normal.

On the other end… people were filing in up until the very second it started, acting appalled that some people had arrived on time & they couldn’t find the seat they wanted.  All of the “good” spots had been taken by then… of course the front few rows (as always) were empty, but no one wanted to sit there.  We had to suffer a host of  “excuse me”, “sorry”, and “can I get through?” during the pre-movie commercials and previews.  If I owned a theater –  once the previews started, there would be no entry.  You should have gotten there on time, and taken into consideration time to get food or pee or whatever else you need to do before going in to see a movie.

Of course, seconds before the movie began… Immediately to my right, sat an older woman who smelled like she had just sampled every perfume in the mall.  She kept putting her arm on top of mine on the arm rest, and making an audible “uh” of disgust when I didn’t relinquish my claim.  As I stated before, I got there (admittedly) insanely early to lay my claim to my seat… including the arm rest that I paid $9 for, that’s also holding my overpriced half Coke/half blue-whatever-it-was ICEE in the cup holder.

The woman who’s mouth was as loud as her stench opened & munched quite audibly on a smuggled can of Pringles.  I don’t mean the little cans that you can buy at Sheetz.  This was a giant full-sized can of Pringles.  I don’t want to know where she was hiding it.Then came the 20 oz. bottle of Diet Coke, opened with a deafening fizz, and guzzled like she hadn’t drank anything for days.  Her daughter/friend/whatever had a crinkling bag of freaking chips.

When I put my hand in the air with a “WTF?” look on my face and simply said “Really?” to Bethany, she just laughed and shook her head in amazement.  The previously loud olfactory-challenged woman attempted to mutter a “get over it” and went on munching and gulping away like she was a pig at her trough.

I get that the theater food is way-overpriced, and it’s joked about to a cliché level any time the subject is brought up.  But here’s the thing… it’s part of the overall experience.  Either suck it up & get it, or just pass.  Do you really need to munch on Pringles during the movie?

To Bethany’s left we had two guys in their late-teens or early 20’s who were the texting-during-the-movie dunderheads.  They repeated unfunny lines as if they were funny & laughed and kept asking each other what they missed because they were texting.  I wonder how someone makes it through life when they’re at this level of intelligence.

At the beginning of the movie, there was the Sprint commercial that reminded you that movies don’t interrupt your phone calls, so you shouldn’t interrupt the movie.  There were also at least two other theater-generated messages that ask you not to talk, answer your phone, or text during the movie… and even asking you to tun the phone off, or at least silence it.

I had even remarked before the film how it’s sad that Cinemark feels the need to do that.  The only problem is that it doesn’t work on the people for whom it’s intended.  They don’t care anyway.  Apparently, rules don’t apply to them. These are the same people who park in handicapped spots or over yellow cross-hatch lines.  They’re the same people who throw non-recyclables in to the recycling bin (I have an issue with recycling and it’s overall energy waste/consumption in general, but I’m not an ass).  These are the people that don’t return the carts.  They talk on their phones holding up the line at Quiznos.  They don’t double-flush the public toilet after taking a disastrous dump.

I could have gone to theater management and complained… but another remarkable thing about the theater was that we passed two guys in suits & managerial name tags while getting into the concession line, neither of them once looked in our direction or welcomed us into the theater.  Everyone else was quite friendly.  The girl who rang us up at the concession stand remarked about my amusing Dead from Lobster T-shirt.  The one kid who was sweeping up the hallway even opened to door for Bethany as she went to the restroom.  I think the same kid told us to have a good night as we exited the auditorium.

What would management have done in this case?  Would they have thrown out the people on either side of us?  I doubt it.  They were all also paying customers.  Would I have missed the beginning of the movie that I just paid to see?  Undoubtedly.

What would the solution have been here?  Perhaps they need to better police for outside snacks and glaring cell-phone screens.  Maybe you need searched before entry like a ball-park, or like an old saloon where you check weapons at the door… so must cell-phones be relinquished.  In the case of the woman beside me, they’d need her to also pass a test from that smell-detector machine I saw on CSI once.

I think I’d even pay more of my hard-earned money to go to a theater where they would weed out the schmucks.

Learn some manners, Pittsburgh!

Turner’s is much more awesome than Galliker’s. I’m just sayin’.

Posted on by Standard 5

Not only does Turner’s produce better Iced Tea, but they’re infinitely more awesome as a company.  As evidence, I give you the following email exchange.  You might want to catch up by reading my previous exchange with Turner’s and an attempted exchange with Galliker’s.

From me to Turner’s:

from ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
to Nicholas@turnerdairy.net
date Wed, Aug 4, 2010
subject Galliker’s vs. Turner’s?
mailed-by gmail.com

hide details Aug 4 (2 days ago)

Hello Titans of Tea!

Recently I wrote to Galliker’s about their Blue Raspberry Drink, and I happened to mention Turner’s Dairy.  They as of yet have not written me back.  Perhaps they were upset that I mentioned that your tea is superior and that you have a cool Tea-bird while they do not?  You can see the full email below.

At any rate, I’ve decided to stop consuming any Galliker’s products… even though I usually have to go out of my way to get Turner’s products.  (I wish more Giant Eagle stores would carry your stuff!)

The only foreseeable problem is that I like their Blue Raspberry flavored drink.  Do you guys have anything comparable?  If so, know where I can get it in Bridgeville, Heidelberg, or anywhere in the South Hills?

Also… the main point of the email below is the odd coloration after the blue dye consumption.  Do you have anything that’s a color that may balance it out?  Science is fun!  Do you guys have food scientists in your employ?  Perhaps this would be something for them to tackle.

Thank you for your time, and have a great day!

Make mine Turner’s,
-Eric

———- Forwarded message ———-
From: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Date: Mon, Jul 26, 2010
Subject: Blue Raspberry Drink & interesting side-effects?
To: info@gallikers.com
Cc: stangeletti@gallikers.com

Hello Mighty Milk Moguls,

I’m writing today to tell you how much I enjoy your Blue Raspberry drink.  Man, it’s flavorful and gives me quite the sugar rush!  I do enjoy Galliker’s milk and juices, although your iced tea isn’t quite as good as Turner’s.  Your lime drink is also stellar… but typically we go for the blue.  I was wondering why you don’t have them all pictured/listed somewhere on the website when I looked to find a way to contact you.  It’s good to show everyone what you’ve got!  Turner Dairy has a photo of all of their products on their website, along with nutritional information.  I do enjoy the allergen information on the “Learn More” section of your site though… it’s something I take quite seriously as a person who suffers from a severe shellfish allergy.

The main reason that I’m writing to you today is to ask… why does your Blue Raspberry drink turn my poop into an odd shade of green?  It’s quite a disturbing site until I realize that I drank some of your juice in the last 24 hours or so.  Perhaps you ought to put a warning on the label?  I’d love to know the science behind it.  If you need photos, I can send them upon request.

Thank you for your time, and thanks in advance for the reply.  I can’t wait to hear from you!

It’s not easy being green,
-Eric

P.S. – Turner’s has a Tea-Bird, do you guys have the Galliker’s Gremlin or something cool like that?

Ridiculous, but after getting nothing from Galliker’s and pretty much a “you’re goofy” from the Yahoo! Answers community…  Why not? Well, it paid off. Nicholas  form Turner’s wrote back!

from Nicholas Yon <Nicholas@turnerdairy.net>
to ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
date Wed, Aug 4, 2010
subject RE: Galliker’s vs. Turner’s?

Eric-

Thank you for the email and kind words.  I hope the Brentwood Giant Eagle is still providing you with a viable (albeit it a somewhat far drive) option for procuring our Charlie’s Old Fashioned Buttermilk.  We do produce a “Blue Bug Juice” product which is a blue raspberry flavored beverage (picture attached).  Listed below is a location in Bridgeville that regularly carries said product as well as a number of additional Turner’s products.  As far as the blue coloration, I’ve forwarded your email to our Quality Control Director for his insight.  He’s on vacation this week and part of next so an answer will be forthcoming but may not be for a few weeks.  He may need to discuss this with some colleagues.  Thank you again for the email and for making our higher standard yours!  Have a great afternoon.

7-11 Bridgeville
850 Boyce Road
Bridgeville, PA

Nicholas Yon
Marketing Director
Turner Dairy Farms, Inc.
From Local Farms to Local Families!

The attached picture:

Blue Bug Thirs-T

Tuner's | Blue Bug Juice

I’m easily wowed by shiny things like pictures.  Pretty neat!  I’m going to have to pick up some of this bug juice.  I hope it’s made from real bugs!  (I’d love to… but can’t bring myself to write & ask that at this point.)

And… it’s awesome that this guy remembered me form before… because I totally sent the other email from my “real” email address… not this W(aL)D one.  Granted, it’s a thinly veiled alias, but dude had to be paying attention.  Kudos for that!  Ha ha ha.

I wrote back to them, of course…

from ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
to Nicholas Yon <Nicholas@turnerdairy.net>
date Fri, Aug 6, 2010
subject Re: Galliker’s vs. Turner’s?
mailed-by gmail.com

hide details 3:05 PM (54 minutes ago)

Thank you, Nicholas, for your quick and informative reply!

I will definitely be on the lookout for Blue Bug Juice!  when I was young and went to camp, we always called the drink “bug juice”.  Good times!  I like the product by name alone.  Ha ha ha.  I can swing through Bridgeville on my way home from work.  Thanks for the attached picture!

The Brentwood Giant Eagle is a great place for me to get Charlie’s Old Fasioned Buttermilk when the craving hits.  Plus, I can use going down that way as an excuse to eat at the Brentwood Express Rowdy BBQ stand.  Ever been there?  It’s ridiculously awesome barbecue.

I really look forward to hearing from your Quality Control Director.  I mean, I can make a guess as to the reason for my query, but I’d like an expert opinion.  An answer from a committee of his peers would even be better!

I find it hilarious that your “esteemed” competition obviously has no sense of humor as a company.  It must be boring to go through life with no appreciation for anything amusing.

I just need to make it a point to stop at Rite Aid more often to get my Turner’s iced tea fix… although I wish they’d carry a larger selection of products like the juices & lime tea.

Have a pleasant weekend!

-Eric

P.S. – Do you ever get to drive the Tea-Bird?  That would make for an exciting weekend!

Hopefully I’ll hear something from this mysterious Quality Control Director and his esteemed panel of colleagues.

Herbivoracious | Understanding Deadly Food Allergies – This Post Could Save A Life

Posted on by Standard 4

The title says it all.  Saw this thanks to Twitter this morning.  This article is extremely well-written and the title says it all:

Herbivoracious | Understanding Deadly Food Allergies – This Post Could Save A Life

Please, check it out… and pass it on as it asks.  As I look through to try & grab a nice important point for a quote, I find multiple points to be profound.  Rather than re-posting the whole thing, just go read it!  You won’t be sorry.

Excerpt below…

For the purposes of this article, we aren’t talking about the “it gives me gas” allergies or personal dietary preferences, we are talking about deadly serious stuff. Every restaurant has its own policy on how to deal with food preferences, and we can argue all day about the best way to handle that. But when a customer tells you they have a very serious allergy, there are only two ethical choices you can make. You can serve the customer, making every feasible effort to ensure their food doesn’t contain the allergen. Or you can refuse to serve them. Any other choice puts that customer at grave and undue risk. It also threatens your reputation, finances and insurance, and your ability to sleep at night. Do you really want to risk poisoning your clientele?

Assuming the answer is no, the rest of this article is divided into three sections, for chefs & cooks, front of house, and management / owners. You should read all three sections so that you can understand each other’s responsibilities. This is geared toward folks in the restaurant industry, but home cooks can learn important ideas for when they entertain guests with food allergies.