Tag Archives: AiXeLsyD13

Bob Evans Follow-Up Bob Evans Follow-Up Bob Evans Follow-Up

Posted on by Standard 3

Jelly! Jelly! Jelly!

Jelly! Jelly! Jelly!

You read about the Bob Evans fallout and follow-up, right?  In the interest of fully full disclosure, we went back, got a free meal, and had a nice normal dining out experience.  It went well.  LeAnn from Bob Evans wrote to check on me, and I thought I’d share the dialogue.

From: “Purdy, Leann D”
To: [Me]
Sent: Tuesday, October 25, 2011
Subject: RE: Bob Evans – Reference # 720520 / Blog post about Bob Evans

Hi Eric!

 I wanted to follow up with you to see if you had been back, if not I understand.  I do hope that you do at least use your gift certificates to get some of our amazing Wildfire BBQ sauce!

I know you had concerns with what action was taken after your call/email, I can assure you that all of your feedback is used for training purposes, we did forward your comments to the area coach and general manager so that we can ensure that we are providing excellent service.

Have a great day!

Jelly Jelly Jelly!

bef.gif

LeAnn Purdy
Representative, Guest and Consumer Relations
Supporting Bob Evans Restaurants, Bob Evans Food Products & Mimi’s Café Restaurants
3776 South High Street
Columbus, OH 43207
Bob Evans Guest and Consumer Relations: (800) 939-2338
Mimi’s Café Guest Relations: (866) 616-6464
Fax: (614) 492-4971
Bobevans.com

And, my response:

From: [-mE.]
To: “Purdy, Leann D” ; Riggs A.
Cc: [The Wife]
Sent: Wednesday, October 26, 2011
Subject: Re: Bob Evans – Reference # 720520 / Blog post about Bob Evans

Hello LeAnn,

Thank you very much for the follow up!  We actually did get the opportunity to take advantage of a free meal last Thursday night, at the same Bridgeville location.  It was a wonderful experience.  It wasn’t too busy when we arrived… and we seemed to get there right at a shift change, but the service was smooth nonetheless, and we only had to ask once for jelly!

Asking once for jelly & receiving it struck me as a possible bad omen.  Upon arrival, the first thing we heard as we were seated was the waitress at the table next to us (oddly not our waitress) telling her customers that something had been comped or removed from their bill… and the customer was spouting off about something unintelligible.

We had an excellent waitress then waiter, there was no shouting from the kitchen, the food was prepared well.  Some of the carrots with my turkey dinner were dry/cracked, but you’ll get that anywhere.  I didn’t see a manager on duty or patrolling the dining room, but things were running quite smoothly without their presence.

If you talk to the area coach/general manager/managers/team there again, please pass on our thanks for another great meal that was back to what we would call a normal Bob Evans experience.  I didn’t present my BE gift money until the end of the meal, but it didn’t produce any speed bumps and we still have one left!

Thank you for the gift, and both you & Nate for your time, and sincere follow-up!  (Follow-ups?  Follows-up?)

“Jelly! Jelly! Jelly!” may be a good ad campaign.  “Pizza! Pizza!” worked for Little Caesar’s.

Thanks again,
-Eric

Bob Evans Restaurant on Urbanspoon

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Bob Evans’ Follow Up

Posted on by Standard 11

A Bob Evans Restaurant

random BOB EVANS image from the web

Bob Evans Restaurant on Urbanspoon

After posting my recent tale of insanity during a Bob Evans visit, I received some almost immediate follow-up from Nate Riggs via Twitter DM:

nateriggs
– Eric – I work with Bob Evans. Saw your blog post. Would you shoot me your email so I can help make this right? 🙂

nateriggs
Thanks. Ill email you in a few and make sure we make this right By the way – love your blog and your writing style. 🙂

Twitter is awesome.  Instant responses.  These were followed up with another quick flurry of emails:

From: “Riggs, Nathaniel A.” <Nate_Riggs@BobEvans.Com>
To: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 1:52 PM
Subject: Blog post about Bob Evans

Eric,

Thanks so much for your email address and for your post. We always try to deliver the best guest experience that we can, but sometimes we mess up. We’re truly sorry for the wait time and hassle that you and your wife experienced in our restaurant.

On a personal note, I dig your blog and was just in Pittsburgh yesterday. This is week 3 for me at Bob Evans leading digital and social so I’m working through some on boarding before I can really work on tightening up our digital presence.  I’m a blogger as well – http://nateriggs.com – and I always appreciate when bloggers are so respectful, even when we messed up. J

The next email from me will refer you to Leeann Purdy in our guest relations department. She will email you and take it from there.

Again, thank you!

BEFarmslogoemal

Nate Riggs
@nateriggs
Digital Marketing Strategist, Restaurant Marketing
3700 South High Street
Columbus, Ohio 43207
Phone: (614) 497-7447
Droid: (614) 348-2646
www.bobevans.com
We like you. Like us on Facebook!

and…

From: “Riggs, Nathaniel A.” <Nate_Riggs@BobEvans.Com>
To: “Purdy, Leann D”
Cc: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 1:55 PM
Subject: Contact information for Eric Carroll – Pittsburgh Blogger from this morning

Leann,

Hi there.

I’ve copied Eric Carroll on this message. He is the Pittsburgh blogger who posted on our Facebook page this morning as we discussed. Would you please reach out to him when you have a moment?

Thank you!

BEFarmslogoemal

Nate Riggs
@nateriggs
Digital Marketing Strategist, Restaurant Marketing
3700 South High Street
Columbus, Ohio 43207
Phone: (614) 497-7447
Droid: (614) 348-2646
www.bobevans.com
We like you. Like us on Facebook!

and…

From: “Purdy, Leann D”
To: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 2:32 PM
Subject: Bob Evans – Reference # 720520

Mr. Carroll,

I would like to first, thank you for taking the time to share your experience regarding your visit to our Bridgeville location, and also sincerely apologize for the overall unacceptable food and service you received.  I also appreciate that you were so candid as most people will not complain, the will just not go back, and we would not have the opportunity to try to make it up to you.

Our company places great emphasis on training our employees to satisfy our guests, so we appreciate that you have brought this to our attention.  We expect our servers to be attentive, timely, and attend to all of our guests needs, and I am very sorry that we let you down.

I would like the opportunity follow up with you by mail to invite you back to our restaurant, and if you are willing, I would like your address so that I can formally apologize to you by mail.  I also have shared your comments with the general manager and area coach of this location also so they can ensure that any necessary action is taken.

Again, Mr. Carroll, we appreciate your comments.  We value your patronage and appreciate your interest in Bob Evans Farms Inc.

LeAnn Purdy
Guest Relations
Bob Evans Farms, Inc.

and…

From: “Purdy, Leann D”
To: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 3:24 PM
Subject: RE: Bob Evans – Reference # 720520

Mr. Carroll,

I wanted to send a follow up because I researched our records and did find where you had sent us these comments on our website with your mailing address included.

I have updated our records and a letter will be going out to you tomorrow.

Have a great day!

bef.gif

LeAnn Purdy
Representative, Guest and Consumer Relations
Supporting Bob Evans Restaurants, Bob Evans Food Products & Mimi’s Café Restaurants
3776 South High Street
Columbus, OH 43207
Bob Evans Guest and Consumer Relations: (800) 939-2338
Mimi’s Café Guest Relations: (866) 616-6464
Fax: (614) 492-4971
Bobevans.com

Then a week or so later, I got this in the mail…

Bob Evans Letter

Bob Evans Letter

Bob Evans Coupons

Bob Evans Coupons

How cool is that?  That’s enough for a meal & a half for the wife & I.  I have to say, I applaud their quick followup, perceived excitement, blatant flattery, and sincerity.  I do have to say, I’m a little afraid of returning to the Bridgeville location if someone was reamed by a regional manager as slyly implied by the emails and letter.  I mean “I also have shared your comments with the general manager and area coach of this location also so they can ensure that any necessary action is taken” seems pretty serious.  I don’t want to go back with Bob Evans bucks in hand and have them be all like “Oh, this is that butthole who wrote a blog and got me a lecture while I was just having a really bad day…”  Or do you think it was calmly presented as “OK, we obviously have some sort of breakdown, what can we as a management team do to help”?  I mean, that’s how it should have gone… right?

The didn’t comment on the asking 3 times for jelly code, so I can only assume this is a real thing.  Next time you’re at Bob Evans and you want jelly, ask for it thrice and ye shall receive thereupon the third asking.

Where’s the balance?  I’m really looking for input here.  Was I right to complain?  Am I safe in returning?  Should I just go to the Bob Evans in Robinson?  Think they have the same area coach & general manager?  How good is their Wildfire BBQ sauce?

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Still taking donations for the Food Allergy Walk

Posted on by Standard 6

90% towards my goal of $500!

90% towards my goal of $500!

That’s right, Bethany & I are still taking donations for the Food Allergy Walk in  Pittsburgh.  It’s happening this Sunday, Sept. 18th at 11:00 am.  You can make a secure online tax-deductible donation for either of us, to help us meet our prospective goals, or you can hook us up with a check made out to FAAN.

Support me!
Support me!

Just click the blue “Support Me” button under each of our photos on our respective profiles to donate!

You can read my older posts about the walk for more info:

If you’re following the “Celebrity Endorsement” thing, Andrew Stockey did eventually contact me & agree to help get the word out on WTAE.com.  I still haven’t’ seen anything there yet.

Interestingly, Qdoba & Chick-fil-A also said they’d donate something, yet they haven’t online yet anyway.  I’m going to have to remind them.

You can also read all of my Food Allergy related posts if interested in learning more about food allergies form an outspoken crazy blogger.

More from the Food Allergy Walk Facebook Page…

The Walk in Pittsburgh will feature lots activities, such as: face painting, balloon artist, trackless train, mad science and inflatables. We will have a musical performance by Kyle Dine and be joined by Pittsburgh Panthers mascot ROC.

We look forward to once again welcoming Sally Wiggin and Stephen Cropper. Following the Walk, will be Q&A session with allergists from AGH and UPMC who have volunteered their time. Rep. Matt Smith will join us to share information about the new EpiPen laws in PA.

You can get one of these limited edition T-shirts for donating $50 or more, thanks to Erin “Ernie” Payne:

King Krab Orange Ernie and the Berts T-Shirt
Special Edition King Krab Orange Ernie and the Berts T-Shirt
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Twitter and my friends at Clean Water Action

Posted on by Standard Reply

So, Twitter suggested that I follow Clean Water Action.  Ha ha.

http://twitter.com/#!/AiXeLsyD13/status/43764259984904192

It reminded me of this…

Senator Wayne Fontana Reads His Mail.

…and I laughed.

I need to write some more goofy letters.

a-MAZE-ing

Posted on by Standard 6

Okay. Terrible blog title. But I drew another maze. I’m just gonna keep posting these until someone does one & sends it back.

2011-01-25_MAZE

A Maze…

Posted on by Standard 4

So, I drew a maze today.  I started these when I was quite young.  I would draw them a lot while I was in the hospital with pneumonia or bronchitis.  I continued to draw then with decreasing frequency all throughout high school, and maybe just a few here & there since then.  I ought to do more of these.  They’re quite relaxing for me.

I’m hoping that a few of you at least will print one out & have a go… then maybe send back the completed one?  If you’re really brave, try it in Paint or Photoshop.  Ha ha.

12/11/20 Maze

Clicking on the maze should take you to the full-size image.

The Dewey Deceibel FlipOut Guitar

Posted on by Standard 22

FlipOut Guitars

FlipOut Guitars

I have a problem with weird guitars.  I’m drawn to them.  I love the classic Les Paul shape and sound, but something about goofy-looking guitars really speaks to me.  I’ve blogged before about my Galveston B.B. Stone, and drooled over the fanboy/kitsch factor of the Millennium Falcon guitar.  Now, I’d like to blog about my most recent 6-string purchase… the Dewey Decibel FlipOut Guitar.

I was drawn to the goofiness when I saw it somewhere online.  I even saw it hanging in Pittsburgh Guitars once, but I had no play money at the time, and couldn’t justify getting the thing.

I bought it through ebay a while ago, as my last band (Gasoline Dion) was kind of petering itself out of existence.  I hadn’t really gotten the chance to use it on stage until recently.  It always draws out a question or admiration.  I don’t think I’ve drawn ire from anyone yet… except the expressed-yet-repressed hatred that my friend and guitar-guru Dave has toward just the general idea of the thing.

Dewey Decibel FlipOut Models

Dewey Decibel FlipOut Models

Yet despite his disdain for the abomination of an axe, Dave did help me install some GFS pickups to replace the stock ones… since I do like that beefier fat-Strat sound.  They’re some great pickups for the price.  Ernie and the Berts recently recorded a demo, and I’m quite happy with the tone coming from the guitar.  I also like the feel of the frets.  This has become my “it” guitar of the moment.

The weird thing about these guitars other than the backwards body is the color schemes and names.  I oddly enough chose the “Lit Cigarette” color scheme.  I wouldn’t mind  a black pick-guard, but I don’t think you can walk into any guitar shop and just pick one up.

Eric Aixelsyd - Dewey Decibel FlipOut Guitar Lit Cigarette

Fallout Shelter - Oct 30th, 2010

Obviously, I like the whimsical/goofy factor with this thing, and my “stage name” being ERiC AiXeLsyD, I felt that that backwards guitar should certainly fit that quite well.

I’m glad that Dewey Decibel makes this guitar, and I’m glad that I found one… or it found me.  I’d love to see photos of other FlipOuts in action.  I know they even have basses if you want some backwards bottom-end.  They may just be prototypes, their web page hasn’t changed for quite some time… and as it last stands they’re available for pre-order, “to be filled in 2005.”

If you have one of these guitars, or know someone who does… post photos!

“games with pet gremlins” ?

Posted on by Standard Reply

I’m easily amused, I thought I’d share some recent search terms that brought people to my little corner of the internet.

“ernie and the berts” (We’re famous!)
“f.u.n. the ass” gardy loo lyrics (A humorously offensive song… look it up!)
“john maher” “activist”
admiral snackbar
advertisement letter
allergen signage
allergen warning signs
allergen warning signs for display
allergy to pizza hut cheese but not othe
alliteration examples about food at wend (…an advertising agent?)
american community survey
american community survey 2010
american community survey penalty
american community survey reviews
american community survey scam
an alliteration about lunchtime (…the Wendy’s guy?)
annoying people with allergies  (That’s me!  Google was spot on here…)
arby’s dipping sauce
baby: secret of the lost legend
best way to cook hot dogs without a gril
boba invoice
books about letters
childhood favorite movies
chili cook flyers
colonel sanders spaceballs
consumer satisfaction regarding pizzas (Oh boy, they need to read ALL my blog posts…)
data vs. c3po
death taco (…Would be an excellend band name.)
does dunkin donuts products have crustac (…ians?  See!  I’m not the only one.)
does title 13 require the census be sent (According to the Census Bureau, yes.)
dunkin donuts allergy information
e.t. mimozemšťan (Google Translate identified it as Czech? Translates to “E.T. Alien”)
eagle guitar korea (I really wish I could find out more about these guys.)
ellajones@us.mcd.com (Comes up all the time… perhaps a Google News crawler?)
fail blog about wendys food
fail blog wendys review
fails wendy reveiw
fallout shelter bridgeville (Wrong town if you’re looking for the venue…)
fart domination (Would be a great punk band name… but what the holy hell was this person searching for?)
food allergy massachusetts
galveston b.b. stone (I really wish I could find out more about these guys.)
games with pet gremlins (Not Marco Polo…)
giant eagle shop n save cheaper
giving up on 65.55.92.168.   (Why did this come to my blog?)
how to cook totino’s pizza rolls without
ice formations crazy
inbred rape limbless mother (I hope this is about that X-Files episode.)
john maher pa
kuhns vs giant eagle (Spoiler alert: Giant Eagle wins.)
lactose intolerant to pizza hut
little billy’s letters charles manson
macdonalds ‘domination’
making a revenge of the nerds costume
mcdonalds “bog card”
message 1051 (Still a royal pain in everyone’s ass.)
mog spaceballs
mutant crocodile (…Why did this bring you here?)
my life at mcdonalds (_____!)
old fashioned buttermilk
original trilogy
pacific shrimp taco taco bell did it sel
penalty for not recycling canonsburg
pictures shellfish allergy (…Anaphylaxsis fetishists?)
pizza hut allergy
pizza hut guidelines for sanitation (Here they are: _______ )
pizza hut ingredients 2010
pizza hut sauce contains fish (…It does?)
pizza hut, allergy info
pizza rolls totino’s
pizza the hutt
r2d2 knit hat
rep john maher
scott bergren pizza hut email
scott kausky (Scott is good people!)
search ella.jones@us.mcd.com (Comes up all the time… perhaps a Google News crawler?)
shortcode 1051
shortcode error on phone
snyder of berlin vs snyder’s of hanover
square guitar (Rules!)
star wars tessellation (You mean Subway’s cheese tessellation issues… or Star Destroyers, tessellated?)
subway competitor
taco bell store emails
totinos pizza rolls microwave directions
trick or treat my dog scared the crap ou
waltham, ma. wendy’s sonnnnnnn (Got the munchies?)
we are the vandals
we gettin tiered of punkrock blink 1082
wendy’s sonnnnnnn, waltham, ma
what if i dont fill out the american com (See title 13…)
why does pizza make me poop? (I don’t know, but it makes me poop too.)
wookie leia boob (The best band name ever?)
план ада чистилища и рая данте (Google Translate identified it as Bulgarian? Translates to “Plan chistilishta hell and heaven Dantb”)

31st Street Pub Photos – Ernie and the Berts / the Shutouts / the Undercover Saints

Posted on by Standard Reply

Got some cool photos the other night from Ernie and the Berts‘ first official show at the 31st Street Pub.  Bethany took all the ones of Ernie and the Berts, I took the ones of the Shutouts and the Undercover Saints.


To see the whole album, you have these options…

I had a good time taking the photos, hope you enjoy ’em.  It’s good to be out & about and watching vital punk bands still playing.

You should definitely check out the Shutouts and the Undercover Saints some time soon if you’re into Pittsburgh punk rock.  I found some free music online too…

You can’t afford not to check ’em out now.  (Or would that be… You can’t afford to not check ’em out now?)

Don’t shave your panda in the dark (without light).

Posted on by Standard Reply

So I’ve been jamming with some cats in Ernie and the Berts, and they have both begun the addictive art of blogging.  I’m not sure how exactly the blogs will take shape, and maybe they’re still not sure either.  This hasn’t stopped them from posting some interesting stuff so far.  I’m just glad that there are people out there just as insane as me sometimes.

Check ’em out…

Don’t say I didn’t warn you.

Oh yeah… <shameless plug>Ernie and the Berts is playing our 1st real show this Friday at the 31st Street Pub… you should come check it out!</shameless plug>