This tiny sign made my day…


It’s simple, really.  It’s a small, simple act that’s a symbolic gesture, and may be complete and total BS in all practicality or reality… but it made me feel comfortable today.  I have discussed my shellfish issues before, and have been ridiculed for suggesting that the food service industry take any more action on allergy issues, awareness, and cross-contamination than they already are.  I can’t explain why or how, but this one little sign put me at ease.  Why?  Because it was simply acknowledgment, I guess.  Maybe that’s all I want or need.  At any rate, kudos to you, Market District Cafe in Robinson!  What am I making such a big fuss about?  Not much really, just this…

Photobucket

That’s all.  No biggie.  But, to me, it means so much.  I did happen to ask the guy behind the counter about what all was cooked on the grill that I can see, and he was happy to inform me that there is indeed no shellfish that touches said grill surface.  It’s not a big deal to you most likely, but it is to me.  So I blogged about it.

In a related note…  The Market District in Robinson is ridiculously awesome… the grocery store and the restaurant side.  I popped up a review on UrbanSpoon.com, here it is…

photo prime

“It’s like a food amusement park…” by ERiC AiXeLsyD (100 reviews)

January 16, 2010 – Really likes it – I really never thought I’d be this excited about a grocery store. The team at Giant Eagle/Market District that put this place together are geniuses. It’s not the first time I’ve been to the store, but today was the first time eating in their cafe. Floor layout plan and traffic flow not withstanding, this is a great place to eat! It’s almost a cross between a food court and hospital cafeteria… with really really good food. You can choose form a bunch of little islands or counters of food… Pizza, Crepes, Rosti, Salad Bars, Hot Bar, Grill/Rotisserie station, and more that I haven’t really looked into yet.

My wife went for a really nice-looking Italian panini with the thickest slice of mozzarella, I’ve ever seen and a nice little side salad with assorted greens, and dropped it off with a Market District brand peach oolong iced tea. She really thought the sandwich was fresh and filling, and is looking forward to trying of the other options. (They had some nice-looking reubens there too!)

I went right to the rotisserie/grill/BBQ area (of course) and my eyes were drawn to the brisket. I got a combo which included the brisket & side… I chose the grilled vegetables… normally for $6, but I got $1 off with my Giant Eagle advantage card. I also snagged a roll (gotta get those carbs!) and a Boylan’s Birch Beer. I chose a St. Louis Style BBQ sauce with the brisket that was a perfect compliment t the juicy beef, and the grilled veggies were perfect. They were just vegetables, the taset wasn’t hidden with a sauce or too many spices. We got an excellent meal IMHO for just over $14.

The thing that impressed me the most was when I was asking the chef/cook behind the counter about what all was cooked on the grill due to my shellfish allergies, he was very patient, kind, and even double-checked with another employee. Then, when I got to the edge of the counter, I spied a sign noting possible cross-contamination listing all the major allergens, and how one should be sure to ask the staff about any cross-contamination. It’s an odd and very small gesture, but it means the world to someone like me who’s generally in a constantly worrisome state when dining out. I applaud their taking note, and to me it says a lot about the company & the people.

Photos of the sign & both our meals have been uploaded to the photo section.

And oh yeah… they have BEER! In a Grocery Store! in PENNSYLVANIA! Genius. I didn’t get any this time, but I saw 6-packs of Straub Special Dark for $6.97 and the wife was eying up the extra large bottles of Raspberry Lambic for only $12.99. We will be back to get some beer!

We’ll definitely be back when we’re in the area!

1 person likes this review Recommend

And, here are the photos I mentioned…

Giant Eagle Market District Restaurant

Giant Eagle Market District Restaurant

The FAAN editing department?


Remember my Allergies, Alliteration, & Annoyance post?  Well, it took me a while to get the first response… and I recently received another response.  I have no idea what it means… but I’ll share it here…

from FAAN Member Services faan@foodallergy.org
to world.and.lunar.domination@gmail.com
date Tue, Jan 5, 2010 at 10:22 AM
subject RE: Allergy Concerns & Subway Restaurants?
mailed-by foodallergy.org

Dear Eric

Thank you for your e-mail.  I have forwarded this to the editing department.

Sincerely

CC Schnabel

Member Communications Correspondent

The Food Allergy & Anaphylaxis Network

11781 Lee Jackson Highway, Suite 160

Fairfax, VA 22033

Phone: 800-929-4040

Fax: 703-691-2713

www.foodallergy.org

e-mail: faan@foodallergy.org

Nominations are now being accepted for the Mariel C. Furlong Awards for Making a Difference and the FAAN Grandparent Awards. Submit a nomination before Jan. 14 to recognize outstanding contributions to the food allergy community. www.foodallergy.org/section/awards

Raise money for FAAN just by searching the Internet with GoodSearch, www.goodsearch.com, powered by Yahoo!

Editing department?  Are they going to publish it on the web?  Very odd.  Very exciting.  Very interesting.

A close to all the food rants… maybe.


I’m sure this isn’t the last you’ll hear from me on the subject, but this is just to close out my recent rants about the bad habits of restaurant employees out there everywhere.

If you need a recap, here’s how it panned out on my end…

Admittedly, I was just “going off” in reaction to the mentioned articles, but it doesn’t excuse any of the deplorable actions described within.  I really appreciate the blog hits, feedback, & discussion on the issue… whether it was here on this blog, or via Facebook, Twitter, Pittsburgh Beat, or whatever venue a link was pimped upon.

In the last blog, I was tagged and deemed it by an entertaining blogger  named Charity that sits on the server side of the fence, and some things were explained to me.  She was one of the ones quoted in my rants, although she wasn’t confessing to disgusting behavior, just complaining about customers (which she has every right to do).  Apparently I’m adorable in a “oh my, isn’t he so naive” kind of way.  I commented there, really saying all I have to say on the subject for now.  I even saw a few encouraging words from another commenter, teleburst, who provided some cool links to his blog on being more accommodating to customers with special dietary needs.  Let’s hope he does eventually blog about allergies!

I love the blogs about how to be a better customer that are out there… I wouldn’t imagine that people would actually do some things like share drinks with free refills or leave a mess after their kid makes one…  But I guess it’s happening out there everywhere.

I know I mentioned discussing tips, but the mood has passed for now… I’m sure I’ll dive into it someday.  I need to do another goofy W(aL)D post soon.  Hits have been skyrocketing for my Sprint Short Codes post, there’s apparently still a problem that Sprint refuses to admit!  Oh well, until next time… Remember to tip your servers at least 20% for good service, unless they slip you some regular instead of decaf or beef stock when they tell you it’s vegetable stock.

Don’t ever eat anything anywhere anytime.


So, I admittedly went mental with my last blog post, and it ended up being more of it’s own entity than a tangent or aside… but I think it may give you a little background of what’s going through my head in addition to the regular shock & horror that’s surely intended by the writers/submitters/vloggers of the matters that I’d like to discuss here.  Maybe it’s a part in a series.  I never know exactly where this will go.  Now that you know about my allergy and how it affects me mentally, we can get on with the rest of the issues at hand.

I have had several discussions with friends who have worked in the food industry (as I have not) about kitchen cleanliness issues, server attitudes, and just service in general.  I have a site 90% or so ready to go called Fast Food Fail that I eventually hope to get up n’ running… to point out service issues that I seem to think should not be accepted.  I have been told it’s ridiculous because it’s “only fast food” and that “people working there don’t care” or “don’t make enough money to care.”  Fair enough.  But, I feel this is laziness.  It’s laziness on the part of the food preparer & servers, and laziness on the part of the consumer that just sits back & takes it.  I wanted to focus on fast food because it fits my price range, schedule, and it’s easy to avoid shellfish there… but these articles seem to go from fast food to diners to sit down chains all the way up to the high end places.

Before I go on, a bit of a disclaimer:  It’s been pointed out to me by a few that some of the statements I’m about to quote may be exaggerated for comedic effect shock  value, and what-not…. and that this “doesn’t really happen” anywhere.  Okay.  Opinions noted.  I’m sure my opinions will swing just as far the other way.  A few of my dining pet peeves may even jump out here.

Okay… as I was saying… Sunday night, I sit down to check my email and I get a link to a Yahoo!  news article from their home page that makes me wretch in disgust.  It’s called  20 Secrets Your Waiter Will Never Tell You.  After reading, and clicking through several links around the various sites (you know how it goes), I found 30 Secrets Your Waiter Will Never Tell You — Which seems to be an earlier longer version of the same article by Michelle Crouch.  I’m just going to quote then rant.

Here, from a group that clears a median $8.01 an hour in wages and tips, a few revelations that aren’t on any menu.

Am I to feel sorry because these people make $8.01 per hour?  I have always done the job I was hired to do to the best of my ability no matter what the pay.  It’s the set rate accepted by you the minute you took the job for the services rendered.  If you feel that your time and effort deserve more compensation, then move on.  Don’t give me the “it’s the only job I ca get” crap either… because i it is, then suck it up, and do it to the best of your ability so you’ll be in that mode when something more worth of you comes along.  And, I haven’t worked food service… but I have done construction demolition & labor, cleaned offices for extra cash, and worked on an assembly line… all “menial” and labor-intensive tasks.

2. On Christmas Day, when people ask why I’m there, I might say, “My sister’s been in the hospital,” or, “My brother’s off to war, so we’re celebrating when he gets back.” Then I rake in the tips.
—Chris, a New York City waiter and the founder of bitterwaitress.com

Thanks, you just made me less inclined to believe any back story of any servery anywhere.  I’m sure they’ll all thank you for that.  (Just like the geniuses that say they have a food allergy when they really don’t… but I might get to those people later.)

4. If someone orders a frozen drink that’s annoying to make, I’ll say, “Oh, we’re out. Sorry!” when really I just don’t want to make it. But if you order water instead of another drink, suddenly we do have what you originally wanted because I don’t want to lose your drink on the bill.
—Waitress at a casual Mexican restaurant in Manhattan

Annoying to make? How about you DO YOUR JOB?  I don’t go to work and lie to customers because they’re annoying or it’s annoying to do what they’re calling to ask me to do…  I DO IT, because it’s why I’m there.  You should pick up this attitude too.  If I’m at a restaurant, and it’s on the menu, I damn well better be able to order it.  (This is the standard with Milkshakes at McDonald’s I think.  I can’t remember the last time I had one.  The McDonald’s shake machine repair man must be more elusive than bigfoot riding a unicorn.)  If you’re out or it.s broken or something, there better be a preemptive note in the menu or a verbal notice when I sit down.

5. When I was at one bakery restaurant, they used to make this really yummy peach cobbler in a big tray. A lot of times, servers don’t have time to eat. So we all kept a fork in our aprons, and as we cruised through the kitchen, we’d stick our fork in the cobbler and take a bite. We’d use the same fork each time.
—Kathy Kniss

7. I’ve seen some horrible things done to people’s food: steaks dropped on the floor, butter dipped in the dishwater.
—Waiter at a casual restaurant in the Chicago area

I hope this is the shock value/comedic effect stuff that people are telling me is entirely fictional.  Where would this be acceptable?  Now, you see why I worry about cross contamination so much.

6. If you make a big fuss about sending your soup back because it’s not hot enough, we like to take your spoon and run it under really hot water, so when you put the hot spoon in your mouth, you’re going to get the impression—often the very painful impression—that your soup is indeed hot.
—Chris

Thanks for giving the idea to like minded individuals out there, Chris.  I’ll remember to hold on to my spoon if I ever have the need to send soup back.  I’m generally afraid to ever send anythign back… urban legends like this, and the movies Waiting… and Road Trip “French Toast” scene are why.

10. Oh, you needed more water so badly, you had to snap or tap or whistle? I’ll be right back … in ten minutes.
—Charity Ohlund

Good point, that’s just stupid behavior.  I have no idea why anyone anywhere would find this to be acceptable.

13. Sometimes, if you’ve been especially nice to me, I’ll tell the bartender, “Give me a frozen margarita, and don’t put it in.” That totally gyps the company, but it helps me because you’ll give it back to me in tips, and the management won’t know the difference.
—Waitress at a casual Mexican restaurant in Manhattan

Used to get free soup at Eat ‘n Park this way when I worked night shift nearby.  I always tipped the value of the soup plus some.

19. Trust your waitress. Say something like “Hey, it’s our first time in. We want you to create an experience for us. Here’s our budget.” Your server will go crazy for you.
— Charity Ohlund

After reading all the rest of this stuff, I’m supposed to trust the waitress?

22. When you say, “I’ll have the pasta Alfredo,” it tells me two things: You aren’t interested in trying new things, and you don’t eat out much. Restaurants put this dish on their menus because it’s “safe,” it sells, and it’s cheap to make.
—JR

Or you’re me at an Olive Garden where the Pasta Alfredo is the only thing besides the salad, breadsticks, and pizza that isn’t a possible cross-contamination induced death by anaphylaxis.

28. If you’re worried about cleanliness, check out the bathroom. If the bathroom is gross, you can be sure the kitchen is much worse.
—Waitress at a well-known pizza chain

So, don’t eat at this McDonald’s?  I’ll have to make an exception for Gooski’s with this rule.  Some things, I just don’t need to know.

In a weekly blog called “In the Weeds” for frothygirlz.com, Kansas City waitress Charity Ohlund describes her favorite customer stereotypes:

6. If you have a food allergy, you will talk about it in great detail and then each time I set a new plate in front of you, you will ask me if I remembered your food allergy.

Offense taken.  I get, this list was to be cute & funny… but I make the waitress aware of my allergy once, or sometimes my wife even does it because she knows I’m already on edge, and we never feel the need to mention it a second time.  Sometimes the manager comes out, sometimes the waitress is very understanding and reassuring.  I hope they’re not pulling the wool over my eyes just to get a bigger tip.  And, if it could kill you, you might be a little on edge about it too!  And… even if you have an epi pen… it’s not a life saver, its’s a time buyer… it gives you a good 20 maybe 30 minutes for the EMT’s to arrive & give you another dose until they can get you to the hospital.

That aside, poking around that site more & more, it is entertaining and well written… and I don’t get a malicious feel behind any of the posts.  I guess everyone needs to vent, but in that spirit, I feel free to vent back.

Wow all that in response to just the one article.  I think this just because a series… because I have other pet peeves involved with dining out including tips and closing times… and I came accross many more disturbing revelations in some of the articles/links.  Maybe I’ll pop them all into the next one.

A little background on my shellfish allergy before I write my next rant of a blog…


Note: I started writing this the other day, and got to a point tonight where it’s so wordy that I’d like it to simply serve as a background to the next blog to show you where I’m coming from, or as the first part to a sort of “To be continued…”


So, Sunday night we had just come home from our 3rd day of Christmas celebration in a row.  Needless to say, we were in a great mood, but pretty tired.  I got online to check my email and see what was up in the world of Facebook, and Yahoo! pointed me to an interesting article from Reader’s Digest that made me wretch in horror and disgust.  This also pointed to several other articles and blogs around the web that divulge the disgusting inexcusable practices of the people who handle your food daily.

Granted, the actions & situations described are certainly not representative of the majority of your wait staff, servers, managers, cooks, chefs, etc. out there… but I find any number of this kind of attitude and described behaviors to be unacceptable.  I was so flustered, I decided to pop some things up on an old message board just so I could sort them out later.  I’m not even sure I’m at a point where they’re all sorted out, but I wanted to get writing while this was still somewhat of a fresh topic to me.  This was initially just an allergy issue to me, but several other side issues have popped up upon further review.  Please, bear with me if I jump form subject to subject before I try to reel it all in.

Generally, I’d like to think that my blogs are mostly amusing… any complaining is usually done within the context of humor, and only marginally serious.  I have used this & other platforms to comment on the state of customer service in the food industry before… generally at the “bottom rung” of fast food places as this is where I usually end up due to dietary needs (no shellfish) and budget issues.

This one, however, is serious to me… and I hope I don’t come off as just ranting, and that the seriousness of these issues is conveyed.

If you know me in person, have dined out with me, or have ready any of my lunacy online… you most likely know what I have a severe shellfish allergy.  What does that mean exactly?  Well, it means that I can’t eat any shellfish, or I go into anaphylactic shock.  Not only can I not eat the shellfish (that’s crustaceans & molluscs including but not limited to ,shrimp, prawns, lobster, crab, crayfish, oysters, mussels, clams, scallops, octopi, squid, snails, and probably even scorpions and pill bugs), but I can’t eat any food that comes into contact with it.  That means, if you cook shrimp on the grill, take it off, and put my steak on  without washing the surface, it’s the same as me eating the shrimp.

I certainly can’t expect the restaurant to clean the grill in between every meal, as that’s certainly not productive on their end… I just usually try to see where the shellfish is prepared, and eat from another cooking surface.  That seems easy enough, right?

I get that it’s my responsibility.  Yes, I’ve had an epi pen.  But I’d really love to not ever have the need to use one.  I’ve even considered getting Allergy Cards, but they seem a little pretentious or something… like my verbal reminder isn’t enough.

Well, getting me in to a place with shellfish is an issue in itself.  Why?  Well in with the aforementioned cooking surface issue… there’s just all kinds of stuff that can run through one’s head.  Like not washing a knife when it cuts one thing then another, shares spaces in refrigerators where things may drip on to other things, places where you might grab pizza toppings like crab meat or shrimp without washing your hands before dipping into the next topping, a friend of mine has even told me he had a piece of shrimp show up in his scrambled eggs at an IHOP once… and I believe the same friend even told me that they had a long and heated argument with the servers at a Chinese place where the ‘vegetarian’ eggs rolls contained crab because “crab is not meat”.  Oops… Death!  (Usually I sadly avoid any Chinese places anyway because of the shared cooking surfaces & probably delicious sauces that can be made with oysters or ground brine shrimp.) This basically makes me never able to completely relax in a restaurant where I’m supposed to be out enjoying myself… it’s an odd paradox.

Generally I can find a safe dish if pressed, and especially if I call ahead… but I need to be in an adventurous mood.

Dining out is an important social activity… a very common social activity that brings with it high levels of anxiety for someone like myself.  Not only from the aforementioned game of Russian Roulette Kitchen Edition, but from explaining my allergy to people.  Yes, anxiety from explaining to friends, family, business associates, your server, and anyone else who may inquire as to why you don’t want to try a great new seafood place or even Red Lobster or Long John Silver’s.  Not only can it be embarrassing where it really shouldn’t be… but it inevitable goes down something like this…

Not me:  “Let’s go to T.G.I. Friday’s”

Me:  “Well, I can’t really eat much there besides a salad or a baked potato.”

Not me:  “Huh?” [Looking at me like I’m an alien.]

Me:  “Well, I have a severe shellfish allergy.  I can’t eat anything like shrimp or lobster, or any cooking surfaces that it touches”

Not me:  “Oh, well just don’t order any.”

Me:  “Well, that’s not enough.  I’ve had a trip to the hospital just from eating onion rings fried in the same fryer as shrimp.  If they have grilled shrimp, I can’t get anythign off of the grill… if they have fried shrimp, I can’t get anything out of the fryer.”

Not me:  “Well, can you get steak?”

Me:  “No, they probably make that on a grill.”

Not me:  “Well, can’t you get chicken?”

[Mind you, I have ad this conversation with seemingly intelligent reasonable people.]

Me:  “Well, no… if it’s grilled, well… we covered that, and if it’s fried… that’s a no go either.”

Not me:  “Well, that sucks.  What about … [Names 400 other restaurants, all with prominent shellfish dishes on the menu]… I don’t think they have any shellfish.”

Me: “No.  No.  No.  Nope.  Unh-uh.  No.  No. Nope.  No… ” ad nauseum.  I suggest somewhere else, usually less “classy” because let’s face it… those are the places with no shellfish.

Not me:   “Sigh, OK.”

[I look/feel like an idiot.]

Then sometimes, one of these gems gets tossed in…

Not me:  “Well, that’s just stupid.  I’ve never heard of that.” or “There’s no such thing as food allergies.”

Yes, because you have never heard of it, I must be wrong.  Off to Joe’s Crab Shack!

Not me:  “My uncle Jim’s wife’s neighbor’s cousin’s roomate’s gerbil’s vet’s dry cleaner’s podiatrist was allergic to jelly beans, and he ate a quarter of a jelly bean and swelled up and went to the hospital and stuff and just kept eating bigger pieces until he built up a tolerance”.

Not me:  “Have you tried it lately?  My mechanic’s wife’s niece’s ex-husband had a neighbor who outgrew his allergy to strawberries.”

First off, this type of behavior is stupid… even if the story is real.  It is possible to build up tolerances (allergy shots), and to outgrow allergies… I am well aware of my limitations and have been told by more than one allergy doctor that my allergy is to great to attempt allergy shots and that I’ll never outgrow it.

My favorite comes from family & old friends…

Not me:  “You used to eat at Long John Silver’s!  You can’t be that allergic.”

I know. It’s WEIRD. I get it. Believe me, I get it.  I ate shrimp like a madman when I was young, and each exposure to shellfish since I discovered the allergy kind of seems like the bee sting thing to me, each “attack” gets worse.  After the last one… I don’t want another one.  But science seems to lean toward this being more random and not a straight road to a deadly end.  I really don’t want to be the guy to solve/prove that one.

And, please… if I do go to a restaurant to eat out with you… don’t orders shrimp or lobster and ask me if it’s OK.  Every fiber of my being is screaming “No, it’s not OK.  What are you, a psychopathic masochist that’s into mental torture?” while I tell you it won’t bother me.  Again, clearly my own demon to wrestle with… but really, do you want to be that person?

Still, I feel pressure all the time to just go with the flow, deal with it, and order a salad.  Believe me, a salad more often may be a good idea in my case.  It’s still just not an enjoyable or relaxing thing for me at that point.  We may be conversing, but I’m obsessing over every unidentifiable piece of everything in the dressing and really not processing much of what you’re saying.  Imagine that I told you there’s a box of rat poison in the kitchen right on the shelf between the flour and the sugar, they’re all in identical unmarked jars and there’s only one scoop used in all of ’em.  Do you wanna eat there?

This is really just to show you where I’m coming from.  I realize that it’s not your problem.  I realize that I have some real issues to deal with surrounding my problem.  I realize that this is not a terminal illness or anything that serious.  I’m not trying to get a pity party going for myself.  This is simply to let you know what’s bouncing around in my mind.

It hopefully won’t be long until my next not-unrelated blog… basically pulling quotes form the aforementioned articles and responding one by one.

I’d really like to hear everyone’s opinions of my rant here… am I out of line?  Over-dramatic?  Illustrative?  Insane?  Do you think like me?  Do you have an allergy?

Allergies, Annoyance, Alliteration, & Acceptance


Well, I (finally) received a response from my Allergies, Annoyance, and Alliteration email. Out of all the places that  I emailed… only one response.  How sad.  They must have all deemed me a little too crazy…   Even Helene below just passed me on to Charlotte.

While I do this all for amusement, it’s cool to see some cities & organizations tackling this issue.  It seems like they’re a lot more tough on these sorts of things in Canada than they are down here.   Perhaps I should again bug the government… It’s not like they have anything better to do.  Right?

From: Charlotte Collins Charlotte@aafa.org
Date: Fri, Dec 18, 2009 at 12:39 PM
Subject: RE: Allergy Concerns & Subway Restaurants?
To: world.and.lunar.domination@gmail.com
Cc: Info Info@aafa.org

Dear Eric,

Thank you for sharing your experiences with Subway. They are but a microcosm of the retail restaurant world. Your query about training “in the ways of sanitary work stations, cross contamination, allergens, and general good hygiene” has not been lost on policy makers in some localities. New York City and St. Paul, Minnesota have enacted laws to promote food allergy awareness and ingredient transparency this year. Both laws require an awareness poster to be displayed in the employee area of restaurants and a flier displaying photos of the 8 major allergens in the US and common items that can cause cross contamination (see below). These laws are not perfect, but they are a start brought about by advocates like you who voice their outrage. Keep it up and be sure to let your local and state lawmakers know of your concerns.

Charlotte Collins

St. Paul Ordinance food allergy poster designed Hospitality Minnesota, St. Chamber of Commerce, and the Anaphylaxis & Food Allergy Association of Minnesota (AFAA)


St. Paul Ordinance food allergy poster designed Hospitality Minnesota, St. Chamber of Commerce, and the Anaphylaxis & Food Allergy Association of Minnesota (AFAA).

From: Info
Sent: Friday, December 18, 2009 9:34 AM
To: Charlotte Collins
Subject: FW: Allergy Concerns & Subway Restaurants?

To Charlotte:

Do you want to respond to this?

Helene

From: ERiC AiXeLsyD [mailto:world.and.lunar.domination]
Sent: Friday, December 18, 2009 8:46 AM
To: canieatthere; info; foodallergyqueen; allergicgirl; vpetrancosta
Subject: Allergy Concerns & Subway Restaurants?

Aloha Allergy Afflicted Amigos,

Please see my experience with Subway’s lack of concern for allergens and cross-contamination highlighted below, surrounded by their ensuing lack of customer service/respect. Their final unapologetic apology can be viewed on my blog.

I find their lack of concern quite disturbing. What can be done to make companies like this more aware of these issues that can be deadly for a certain percent of the population?

While shellfish is surely simple to sidestep, what about my peeps that are petrified by peanuts, terrans that are terrified by tree-nuts, friends that are fearful of fish, my mates that are mired by milk, my sidekicks that are scared of soy, or my well-wishers that are weary of wheat?

Thank you in advance for your time, and I hope you have a safe & happy Thanksgiving holiday!

Always Anti-Anaphylaxis,
-ERiC AiXeLsyD

Can I Eat There?


Juts found this site, haven’t looked around much, but it looks to be awesome.

More upon further review…

http://www.canieatthere.blogspot.com

Allergies, Alliteration, and Annoyance.


I didn’t like Subway’s response, so the issue has been passed along to the allergy people. I forwarded the entire conversation along with this explanatory note…

From: ERiC AiXeLsyD world.and.lunar.domination@gmail.com
Date: Wed, Nov 25, 2009 at 10:55 AM
Subject: Allergy Concerns & Subway Restaurants
To: Info@aafa.org, info@worldallergy.org, info@aaaai.org, t.wirth@sfaft.org, webmaster@foodallergy.org, help@allergysupport.org, help@foodallergyadvocate.com, niaidnews@niaid.nih.gov, jlieu@aanma.org, mszegedy@aanma.org, info@faiusa.org, lmitchell@kidswithfoodallergies.org, nicole@allergicchild.com

 

Aloha Allergy Afflicted Amigos,

Please see my experience with Subway’s lack of concern for allergens and cross-contamination highlighted below, surrounded by their ensuing lack of customer service/respect. Their final unapologetic apology can be viewed on my blog.

I find their lack of concern quite disturbing. What can be done to make companies like this more aware of these issues that can be deadly for a certain percent of the population?

While shellfish is surely simple to sidestep, what about my peeps that are petrified by peanuts, terrans that are terrified by tree-nuts, friends that are fearful of fish, my mates that are mired by milk, my sidekicks that are scared of soy, or my well-wishers that are weary of wheat?

Thank you in advance for your time, and I hope you have a safe & happy Thanksgiving holiday!

Always Anti-Anaphylaxis,
-ERiC AiXeLsyD

Five. Five dollar. Five dollar… foot up your ass.


So last night, I snapped. I have finally seen and heard my fill of Subway commercials.

Granted, there are certainly more annoying ad campaigns out there right now, and there will be in the future. But this snap sparked the ignition of the realization that I used to love Subway, and now I hate it. There’s no one reason, or even a real reason. There’s nothing that a rational person can do to change any of it or for it to make any difference or have any significance.

That’s where World (and Lunar) Domination steps in.  You may have seen my letters to companies on past message boards or blogs… maybe not.  From time to time I get goofy, and take it out on corporate America.  Sometimes the responses are serious, boring, nonexistent, intentionally funny, or unintentionally funny.

I have been encouraged to keep these rants somewhere, hence this WordPress blog.

I submitted the following (with some editing help from my friend Dave) via webform at Subway.com:

Hello Sandwich Art Dealers,

I’d like to start out by saying I find that web submission comment forms are generally a letdown. As the submitter you’re usually sent a ‘form letter’ type of reply that doesn’t address any specific issues, and thanks you for the input. Less often, it’s followed up by a seemingly more caring missive that really doesn’t address anything specific, and sometimes attempts to placate the sender with some coupons, a T-shirt or something to that effect. It’s also generally a letdown, because I can’t cc myself a copy of what I sent, and it’s a 50/50 shot of whether my original comments are to be included in any future correspondence. Then there’s the issue of the dreaded “Your message exceeds XXXX characters” error message. When did someone’s opinion become relegated to a set limit of letters, numbers, and punctuation, my friends?

At any rate, I should move on to the point of my web form submission, as I’m sure you’ll agree by this point. I write to you today to express my general dissatisfaction with the state of Subway as it stands today.

At the top of the list: the inclusion of the seafood sub on your menu. This has plagued me for years. I have a severe shellfish allergy, and will go into anaphylactic shock if any food that I ingest were to come into contact with crab, lobster, shrimp, oyster, etc., or even the same food prep area. I have seen more than a few Subway employees who aren’t exactly sanitary in their sandwich artistry, flinging microscopic bits of crab (or imitation crab) meat all over the adjacent meats, cheeses, vegetables, and cutting board area. The last time I had this discussion with a slovenly employee at the Subway in the Kuhn’s Plaza on Banksville Road in Pittsburgh, PA… as I explained that my sandwich must not touch any shellfish or remnants of shellfish she touched the eternally-damned-to-the-wrong-function ice cream scoop that had been sitting in the red and white pile of mushy death and swung it all around spewing certain doom to the immediate food prep area and all the while exclaiming something to the effect of “Well, that’s OK, no one ever orders this stuff anyway.” I just stared blankly in disbelief as a reply. If she didn’t already know what her sandwich-baggied hands had just touched and distributed the contaminant that I had previously noted was a toxin to my system, then there was no way I was going to be able to impart this wisdom to her. I found myself having to exit on that occasion, to never return to that location.

Are sandwich artists trained in the ways of sanitary work stations, cross contamination, allergens, and general good hygiene? One would hope, but the question has been raised.

How can I complain about Subway if I never eat there, you ask?

— Message 1 of 2 — To be continued

Hilariously enough, their webform did only allow 3000 characters, so I had to split the message into two parts…

— Message 2 of 2 — Continued from previous message

I did discover that I could get my Subway fix due to the limited-menu Subway located inside the WAL-MART in Heidelberg, PA. After all, as I’m sure you know… the smell of your bread baking is intoxicating. Sadly my friends, that is where the romance ends. I used to applaud the meatball sub from Subway, and held it as the standard to which all meatball subs were to be measured. This was once upon a time when the bread was doughy, the triangle was removed from the top, and replaced… keeping the meatballs secure in a blanket of cheese to ensure safe delivery to my digestive system. I know, this was a lifetime ago, but it still burns, amigos. It still burns. (I even remember the waffle fries that went through their own tiny toaster oven which have sadly gone the way of the Dodo.)

Have you seen the Left-Handed Cartoon about Subway, cheese tessellation, and soul-crushing disappointment? A friend of mine posted the humorous drawing on a message board a while ago… and sadly it rings true of the current state of Subway. (It’s located at http://www.lefthandedtoons.com/77/ for your reference if needed.)

Lastly, I find the current crop of five-dollar foot long commercials to be among the most annoying in the world… especially the one with Jared and the football players. What advertising company actually took money for that? Hopefully it was an in house idea. If not, then you were played (as they say in the streets).

As noted in my opening paragraph, I understand that is customary to include a trite reply and coupons in apology for dissatisfaction. If so inclined… please make sure they’re for Jersey Mike’s, Quiznos, or Sheetz. (FYI, Sheetz touts a far superior foot-long sub for only $4… This reminds me of when you guys started toasting subs after Quiznos moved to town.) I would include W.G. Grinder’s, but they recently started serving a crab-cake sub, so they’re also on ‘the list’. Perhaps a Jimmy John’s coupon would work? They’re fairly new to the Pittsburgh area, and I’ve yet to go to one… I wouldn’t mind trying them out! Jersey Mike’s is by far my favorite though. They’re not the cheapest, but worth the price in quality! Being a national chain, you may not be familiar with local Pittsburgh area heavyweights Carhops or Uncle Sam’s. They would be sandwich makers to emulate!

If you’re not comfortable providing a coupon to a direct competitor, I understand completely. I would also appreciate any discounts from Qdoba, Chipotle, or the Pita Pit.

Thank you for your time, I look forward to your personally tailored reply, and perhaps a continuing dialog on Subway’s sandwich artists, advertising, and overall quality of the name brand.

Best Regards,
-Eric AiXeLsyD
W(aL)D

I hope the emails go to the same person, and aren’t split across some you-take-this-one,-I’ll-get-the-next-one kind of automated system.

Thanks again to Dave for the editing and re-arranging help, the chaos needs reigned in every once in a while.

Can’t wait to see if we get a reply to this one!