Tag Archives: AMC

A Band Called Punchline | Podcast

Posted on by Standard Reply

It took me forever to get into podcasts. Some I have been enjoying lately are Chris DeMakes a Podcast, One Hit Thunder, & more recently A Band Called Punchline. (The former two break-down & deep-dive into songs in totally different yet incredible ways… I highly recommend them to musicians and fans!)

🎶 Don’t sleep on One By Willie, In Defense of Ska, Gumbands (with the legendary Rick Sebak), Lobby Boys, What Makes This Song Stink (Pat Finnerty!), That One Time on Tour, Peer Pleasure, & Weird Al-gorithm. But, this isn’t about those. 🎶

You can listen to all of these anywhere you find podcasts, but I do mostly all of my listening on Amazon Music.

Collage of images featuring the band A Band Called Punchline performing live, showcasing musicians on stage and off, with the band's name prominently displayed in bold letters.

I have absolutely no idea why I didn’t get big into Punchline in the very late 90’s or early 00’s. We all frequented the same places. I had to have seen them. I was active in AiXeLsyD then Gasoline Dion at the time. Their music is in my wheelhouse. I have heard a lot of Chris Fafalios because he produces on Chris DeMakes a Podcast & co-hosts One Hit Thunder. Chis is a great co-host with Matt Kelly & producer with involvement in 2 quality shows. This came up, and I was like… I have no excuse to not check this out as I love music, music documentaries, stories about songs, stories about playing & touring. It’s a no-brainer, right?

Well, I’m 3½ episodes in and the name-dropping alone is mind-blowing. Laga, Logic, AMC, Berlin Project, Mr. Smalls, Soundscape Studios, Garfield Artworks, Josh Bakaitus, Drusky, Joker Productions, mp3.com, practicing in McKees Rocks, and more I am surely forgetting. It puts me back into the days when I worked on the assembly line at Sony with Alf from Circle of Dead Children, or when me & An-Die ran into the Zao guitarist at Westmoreland Mall. Everyone was in a band. Ha ha. I remember Dirtbag Rob saying he had an AiXeLsyD T-shirt or patch before he was in the band.

I was at so many shows at Laga. That’s where I got to see Doyle play the Misfits intro in their green room one time. I remember Logic from that killer Take Me To Your Leader compilation CD. Man I miss punk comps. AiXeLsyD was practically the house band at AMC for a bit. We played every open stage we could. Berlin Project always worked the crowd well. I remember playing Mr. Small’s at least once with Gasoline Dion, not sure if Ernie and the Berts ever played there or not. I also remember being in the back for some reason. Maybe hanging out with Dethlehem? Me & Jason were hanging out with Next Stop Detox when they recorded at Soundscape in McKeesport. I was in Detox for like 30 seconds and recorded a single at Studiophonix in Mt. Pleasant. I think Gasoline Dion played Garfield Artworks… Maybe EaTB too? I know I saw a bunch of shows there. Ernie and the Berts recorded drums there once, I think? (It’s oddly not on my places I have played map.) We practiced at the shady ABC Storage in McKees Rocks and up in Allentown for a bit.

It makes me think of all the cool bands & all the fun times we had back then!

But, the cool part is hearing Berlin Project’s story, from the guys themselves. They seem like genuine nice people who set out to make some music, make a living doing it, and accomplished that! It’s presented documentary style and sort of gives me NPR vibes.

I am rooting for them every step of the way while I listen, When they talk about literally losing a tire off their van, using calling cards & pay phones, running up cell phone bills in the Nokia brick & flip phone days, purposely putting music on Napster just to get it out there, paying way too much for recording, sleeping on floors & booking tours, meeting other great and not-so-great bands… it all just hits. I am not and never was a pro touring musician, but I get it. I respect the hustle, and I appreciate the insight & shared experiences.

If you were around the southwestern PA scene in the late 90’s or early 00’s, ever picked up a guitar (or bass or drums or keys or horns), or are a fan of punk, indie, & DIY… you gotta check this out.

It’s on a bunch of platforms, so find it how you find yours… or start here:

Apple | Spotify | Amazon | YouTube

I’m starting to dive into their stuff. I really dig the old stuff on their bandcamp that they sort of don’t recognize as much any more. Check out their website. I also want to see their music special on Amazon Prime. Punchline fans, what are your favorites? Can you make me a top 20 playlist in the comments? What are your memories of seeing them play or hearing their songs for the first time? What about if you played your own shows in & around that time?

Update | Maze Marauder Mitigated

Posted on by Standard 1

So, a while back… did you read about the weasel who grabbed a bunch of mazes online and put them into a self-published print-on-demand book to be sold all over the damn internet?

I guess I never did update, lots of the listings are down or read as “Temporarily Unavailable.” I would like them to read as “⚠ 404 Page Not Found.“

I did get two short emails from the offender. Thank you to Jakob Mewes for reaching out! I never did hear back from Jakob after reaching out for further details. Did you Google AiXeLsyD and/or Gasoline Dion and find me here? I’d love to know!

I did get two emails from Mr. Heppke.

From: Kurt Heppke <mail@kurtheppke.com>
Date: Mon, Jun 30, 2025 at 8:22 AM
Subject: Re: Unauthorized Use of My Artwork in Your Book – DMCA & Cease-and-Desist
To: Eric Carroll <red@acted.yo>


Dear Mr. Carrol,

I'm sorry for using your trademarked images and I really want to apologize for that. I took the images from Pinterest and did not check the license. I made a mistake. 
I have requested today that the book be stopped selling immediately and will send you confirmation as soon as I have it.
I hereby give you written confirmation that I will no longer use your work.
I also confirm the immediate cessation of any further use or reproduction of your work in any form.

I am truly sorry for the trouble I have caused you.

I would like to make one more point about your WordPress post " Stolen Mazes! (Someone took my art.)". It gives the impression that I have flooded half the world with my books. No. I've sold the book 8 times in the last 3 years. So I think the damage is limited.
That's not an excuse! 

Anyway, thank you for your patience and kindness and I will definitely change my behavior when it comes to checking licenses.

Best regards

Kurt Heppke

---
Kurt Heppke
Tel: +## ### ########
Mail: mail@kurtheppke.com
Homepage: www.kurtheppke.com

And, then this, referencing the photo below:

From: Kurt Heppke <mail@kurtheppke.com>
Date: Tue, Jul 1, 2025 at 11:01 AM
Subject: Re: Unauthorized Use of My Artwork in Your Book – DMCA & Cease-and-Desist
To: Eric Carroll <red@cted.yo>


Dear Mr. Carroll,



I have withdrawn my book "Labyrinthe" from sale and would like to inform you of this, as promised:

Labyrinthe
Leichte Schwere und ganz ganz Schwere

ISBN-13: 9783756233120
Verlag: Books on Demand
Erscheinungsdatum: 30.06.2022




the German sentence:

"Wir haben Ihr Buch wunschgemäss für Bestellungen aus dem Buchhandel gesperrt. Auch die Listung für den internationalen Vertrieb und der E-Book-Vertrieb wurden damit automatisch ausgesetzt."

means:

"We have blocked your book from bookstore orders as requested. The listing for international distribution and e-book distribution have also been automatically suspended."


I would like to apologize once again and thank you for your patience and kindness.

Best regards

---
Kurt Heppke
Tel: +## ### ########
Mail: mail@kurtheppke.com
Homepage: www.kurtheppke.com

And this was in there:

the German sentence: "Wir haben Ihr Buch wunschgemäss für Bestellungen aus dem Buchhandel gesperrt. Auch die Listung für den internationalen Vertrieb und der E-Book-Vertrieb wurden damit automatisch ausgesetzt." means: "We have blocked your book from bookstore orders as requested. The listing for international distribution and e-book distribution have also been automatically suspended."

✍️

I did not reply, as I am still salty about it. A little theft is still theft. I know Joe Wos sent something over to the effect of a Cease & Desist or DMCA, and Brian Hilbert commented on my last post. I never did get a comment from Sean C. Jackson. Not sure how many other maze artists were robbed. I never did track any others down.

Please, don’t steal others’ art & sell it. I have a lot here for free, like the ones that showed up in this book of plundered pathways.

<shameless plug> You can support your favorite punk rock letter-writing goofball maze artist by buying a copy of So I Finally Made a Maze Book or You Can See Yourself Out, or getting some cool swag from my TeePublic or RedBubble stores. </shameless plug> 

I did just upload some Halloween mazes, and TeePublic is having a sale. You can always get my books & merch up top. I sell tens of copies worldwide myself, I don’t need any help from art thieves.

I’m sadly still morbidly curious to get my hands on a copy of this outrage. Share your stories of art theft in the comments, or comment here if your stuff was also uncredited in this book!

Looking for a video of that one time I sang “I Turned Into a Martian” on stage with the Misfits.

Posted on by Standard Reply

Every once in a while, I just throw this into the æther just to see if it gets any response. One time, I got to pop up on stage and sing “I Turned Into a Martian” while Jerry Only played bass, sang, & Doyle Wolfgang Von Frankenstein played guitar, & Goat (a.k.a. Eric Acre, a.k.a. “Chupacabra”) played drums. I’d love to find a video of it if it’s out there.

We take for granted that everything is recorded these days, but back then it wasn’t. Misfits bootleg videos were a hot trade commodity at one point online. I’m pretty sure this show was recorded, because Crowbar had closed-circuit TV’s that were displaying the show as it happened. It may have been deleted or not recorded, it may have hit a personal private collection. Someone else may have been in-house recording. Not sure if Doug Evil was there?

Thanks to Misfits Central & Concert Archives, I now have a specific date: Sunday, November 5, 2000. It was at the now-defunct Crowbar in State College, PA.

Actually, thanks to the Wayback Machine, I found some old photos form the show! Problem being I guess that I took them, but did not hand off my camera while I was on stage.

An-Die & I road-tripped to State College several times with several different groups to see the Misfits in several iterations in addition to seeing them a bunch in Pittsburgh… so my memories may be conflated. I know Russ from TVCasualty.com was there!

I’m pretty sure Murphy’s Law & Impotent Sea Snakes also played. I only remember this because Goat was pulling double duty, and our friend Laurel was apparently hit in the face with an… adult toy… during the ISS set.

I remember An-Die telling me that I had stage presence, and obviously Jerry Only has a huge stage presence, and it did not jive. Ha ha. I’m sure I looked weird, but holy shit it was fun. (I always feel weird signing without a guitar in my hands anyway.)

Another fun fact, this was after I had broken my nose, and i was wearing a bandage covering most of my face. I know I have photos of that somewhere but I cannot find any.

The Misfits - 11/05/2000 lineup @ Crowbar in State College PA | Jerry Only, Doyle Wolfgang Von Frankenstein, Eric Goat/Chupacabra Acre, & some random a-hole.
The Misfits – 11/05/2000 lineup @ Crowbar in State College PA | Jerry Only, Doyle Wolfgang Von Frankenstein, Eric Goat/Chupacabra Acre, & some random a-hole.

Oh yeah, I broke my nose stage diving at American Music Café. Who’s set was it? I think it was Third Place, Tybalt, or maybe even Ten Pounds Lighter/Secrets Lie Within. I just remember someone fake kicking me that ended up not being a fake kick, a weird celery crunching noise, and my nose being mostly under one eye. I ought to try to chronicle old show stories some day.

I was the Fiend Club “Chapter Head” for a minute in the late 90’s early 00’s, so I got to see the band when they were in & around town. I think Jerry & Rocky sort-of kind-of knew who I was, but I always tried to not be a pain in the ass & ask for stuff or to get on the Turbo Die or anything. It was a fun time in life.

If you have the video, or have info that could help me track it down, I’d really appreciate it! Feel free to help by sharing this in fan forums & what-not online. We Are 138!

You can hit me up at the contact form here, on Threads, on FB, on Instagram, on BlueSky, TikTok, YouTube, or even X.

For more Misfits content here at the blog, check out:

Stolen Mazes! (Someone took my art.) 🤬

Posted on by Standard 7

So, I recently got an interesting message via my contact form:

Hello, I bought a book in germany and in that book a "Kurt Heppke" from "Norderstedt : Books on Demand" is using your artwork. Did you ever give permission to that? I can send you more information if needed. Greetings from Germany, Hamburg

I did write back, but have yet to receive a reply. I would like to thank you Jakob, for reaching out! Not sure how you found me, but then again maybe I am sure as the one stolen maze is kind of highly specific in subject matter, but we’ll get to that.

I did do some light Googling though, like a modern-day super lazy Sherlock Holmes (or at least Dick Tracy). The ever-so-helpful auto AI summary was actually kind of enlightening…

An AI summary via Google about some weenis that stole a bunch of mazes to create print-on-demand books.

Yeah. That one past stuck out.

“He finds inspiration for his books by browsing graphic portals and libraries.”

I take that to mean “Bruh finds shit on Pinterest or Google image search and steals it to put into his books.”

Cover of Labyrinthe: Leichte Schwere und ganz ganz Schwere by Kurt Heppke, stealer of images.

I did find a book creatively titled Labyrinthe: Leichte Schwere und ganz ganz Schwere, which according to Google Translate says Labyrinths: Light, heavy, and very, very heavy. It luckily had a link that looked like a preview link, and I was able to see inside part of the book.

Mr. Heppke has a website, and apparently several books. I know that print-on-demand can be looked down upon by “real” publishers, and these are considered “low content” books, but theft is theft.

I have been drawing mazes since I was a kid, maybe 4th grade or so? I have put a bunch up on the internet (especially at this blog among other older sites) for free over the years. I don’t need this dude or anybody stealing my stuff, taking credit for it, or making money off of it. Oh yeah, taking credit? Dude has stones. That sure looks like a © 2022 to me by his name in a book full of mazes that he didn’t draw.

Two of my mazes appear to have been pilfered:

Bruh took a bunch of mazes, but these are mine,

The original posts can be found here:

Help AiXeLsyD get to the AmericanMusic Café!
✍ Today’s Maze ✍

I know I have pinned them in the past, so they may be floating around there too. There are probably about 100 people on the planet who have heard, saw, heard about, or remember my old punk band, AiXeLsyD. Why take that maze? Our logo is right there beside a terrible drawing of my 1986 Buick SkyHawk. Weird. Also, it name drops Sheetz & Wendy’s as places to not stop (as well as a nudie bar). They may have a harder copyright infringement case than me? 🤣 I’m sure the maze is much older than 2012. The quality of the scan & the coloring is BAD.

The AiXeL-Mobile (1986 Buick SkyHawk)

I have thought about collecting all my old stuff for a book… but the thought of checking to see if they’re passable & providing solutions is overwhelming, and now that I put out You Can See Yourself Out, I feel like I have a level of quality that I need to maintain. Drawing the mazes & posting them has always kind of been a creative outlet & stress relief for me. I think I’d need to re-scan the pile of stuff that I have, and the stuff that I just posted to social media with phone pictures if I were to do it right… and include solitions.

I’m not doing art to get rich, or even make a living… but if I can fund keeping this blog AiXeLsyD13.com, and buy some art supplies, that would be awesome. I have made tens of dollars off of my books and merch. That’s not a complaint by any means, but some dude across the globe shouldn’t be making money off of my art. (As an aside, check this shit out! Art theft is rampant, and following @kilkennycat_art on Threads has opened my eyes to it.)

Which brings me to the other mazes here. I’m sure just by looking at the style, there’s a few mazes by renowned cartoonist, maze artist, & educational television host Joe Wos. I think there’s at least one by Sean C. Jackson. The cover appears to be by Brian Hilbert (Check out his Pittsburgh maze!).

Maze artists: Is your maze art here?

An index of stolen mazes assembled & being sold by Kurt Heppke.

I have tried to lift up other maze artists here. It’s a weird little niche. We gotta look out for each other, in my opinion. I did post about this issue on r/mazes, too.

I’m unsure of my next step. Is reaching out directly to Norderstedt Books on Demand and/or Kurt Heppke directly via email with some sort of cease and desist the way to go? Is that at all official? Is Google Translate even gonna get it right?

I don’t have any written verbiage here about my mazes being copyrighted, but I do have dated posts, and I think copyright is implied with any created works… no? I have no idea how any of it works really within the US, let alone internationally & specifically in Germany.

It also looks like this damn thing is available on more than a few sites:

…and so many more.

At any rate, I implore you to by mazes (or any art) from the artist through their official channels… or enjoy the many free mazes that are put out there by all of us.

So, Cease-and-Desist email or letter? DMCA Takedown? Both? Lawyer up? I’m assuming there is not much to financially recover with print-on-demand sales. I just don’t want anyone making money off of my art other than myself.

<shameless plug> Speaking of that, you can support your favorite punk rock letter-writing goofball maze artist by buying a copy of So I Finally Made a Maze Book or You Can See Yourself Out, or getting some cool swag from my TeePublic or RedBubble stores. </shameless plug> If you’re not inclined to make a purchase, that’s cool too. Maybe share the links, or just enjoy all the free mazes here, & check out all the other maze artists?

I look forward to your thoughts & advice in the comments!

Places where I have played.

Posted on by Standard 1

Just having fun a while ago, making a map of venues where I have played. For no reason other than fun.

I may be missing some.  Not sure?  I have seen so many local shows, I don’t know if I ever actually played some oft-frequented venues. It’s amazing how many places I have played that are gone.

I know I am missing a bar in Kitanning, and the names of a few places.  Maybe even a private show or two?  If you know of some, help me out!

I have blogged about my old bands, my guitars, & guitar-o-batics. This was just a trip down memory lane.

Have you mapped shows that you have played or attended?  A touring map would be impressive!

Did you attend any of these shows?  Share some memories below!

A chat with Comcast… “This is a rare and complicated issue.”

Posted on by Standard 3

Comcast Remote Mascot Rubber Suit 2011 Festiva...

Comcast Remote Mascot Rubber Suit 2011 Festival of the Arts June 04, 201124 (Photo credit: stevendepolo)

We’ve all called the cable company, right?  We all know the steps in the process; The unplugging, the replugging, the test signals.  It descends into ridiculousness pretty quickly.  So does my chat with technical support.  This was after trying the unplugging/replugging solution, calling the line and getting the automates system to send a test signal to my cable box & tell me to wait a half an hour for it to take effect, and then talking to a real live person who sent the same signal, told me to wait 45 minutes for it to take effect, and managed to advertise their home phone and internet services… on a technical support call.   That’s more annoying that seeing catering advertisements everywhere in Panera & Boston Market.

chat id: a543eaef-97d5-4dbf-b2ad-9222056467f0
Problem: Not all channels are displaying on 2nd cable box s/n:############. Problem has been occurring all week. I have tried the unplug/replug trick, called the 800# 2x, automated sys & operator both sent reset signal to the box to no avail.
Eric > My Issue: Not all channels are displaying on 2nd cable box s/n:############. Problem has been occurring all week. I have tried the unplug/replug trick, called the 800# 2x, automated sys & operator both sent reset signal to the box to no avail.
Jerand > Hello Eric, Thank you for contacting Comcast Live Chat Support. My name is Jerand. Please give me one moment to review your information.
Jerand > Oh my, I can’t imagine myself having those equipment issues especially that cable TV is part of my daily routine, no worries, we’ll definitely work on a sure fix to resolve this one way or the other.
Jerand > I’m really sorry that you have experienced this issue.
Jerand > I am seeing here that you have problem in getting channels with your box, correct?
Eric > Thank you Jerand.
Eric > That is correct. Not all channels are displaying on my box.
Eric > For example, the History Channel. (#53 regular, 876 digital.)
Eric > I had a similar issue when I first installed these new HD boxes.
Jerand > Are you able to see history channel in channel 46?
Eric > s/n above was somehow replaced by an emoticon… actual s/n: ############
Jerand > How may boxes do you have, Eric?
Eric > No, I try to see channel 46, and it takes it to 47 (AMC), still no picture.
Eric > We have 2 boxes. The other one is working perfectly fine. Watching H2 right now in HD.
Jerand > So you have 2 HD boxes, correct?
Eric > Yes, that is correct.
Jerand > Thanks for clarifying that.
Jerand > I am going to perform a diagnostic check of your services and equipment. This “Health Check” verifies the current status of your equipment and you services. It should only take a minute or two for the results. Would you mind staying on the chat?
Eric > No problem, Jerand. I would like this issue to be resolved tonight if possible.
Jerand > Thanks for clarifying that.
Jerand > I appreciate your cooperation.
Jerand > Thank you.
Jerand > By the way, let me share with you a very entertaining Comcast feature. Did you know you can watch many of your favorite TV shows and movies online at no additional cost with Comcast. Check out http://www.xfinitytv.com to watch the latest TV shows, relive a favorite television moment, or just relax with a movie. All you need to do is to open a browser, type http://www.xfinitytv.com and you can start to witness thousands of fascinating titles and TV shows.
Eric > Thanks for your help, I look forward to the “Health Check” results.
Eric > That sounds interesting, but I don’t watch much TV on my computer.
Jerand > Thank you for patiently waiting. I apologize for it being longer than you expected.
Jerand > I don’t see anything on your account or any outage in your area that would be causing this issue.
Jerand > Can you please check on your box and see if there is any progress.
Eric > Thanks Jerand. Our working cable box did cut out & come back on…but the box that’s not working is still not working.
Jerand > Is that with the same box, correct?
Eric > Yes, that is correct. Box ############ is still not working correctly.
Jerand > Please bare with me.
Eric > No problem.
Jerand > Would you allow me 2-3 minutes to check on this again?
Eric > Yes, be my guest. Thank you!
Jerand > You are most welcome.
Jerand > While waiting I want to introduce to you comcast.com, Comcast.com has an extensive series of Frequently Asked Questions (FAQs) that cover all of our products. Customers do not have to sign in to access the FAQs. Quick steps to do it. Open a web browser window and go to http://customer.comcast.com/Pages/HelpNFC.aspx?id=Comcast-Help-and-Support-Cable-TV On the home page, the navigation menus are on the left side of the window and click on Customers then Help and Support.
Jerand > Oh, by the way.
Jerand > Are you having skipping channel issues?
Eric > I’m trying chat because both of my phone calls to 1-800-XFINITY amount to being as helpful as asking my wall to fix the cable box. I’m not sure what you mean by skipping channels?
Jerand > Can you please tell me what channels are you trying to watch?
Eric > Thank you for informing me about the FAQ. You may want to tell your managers/superiors that it’s quite annoying to have Comcast features or other services advertised to you while you’re on chat (or on a phone line) trying to resolve a technical issue. I understand that you’re just doing your job… so I can’t get mad at you. It’s a goofy idea.
Eric > I am trying to watch the History Channel. Either 53 regular definition or 875 HD.
Eric > Actually, the box that WAS working fine… now has “To Be Announced” in every time slot in the guide menu.
Jerand > Sorry about the the advertisement.
Jerand > When you access channel 53 and 758, TCM and HISTORY HD, what can you see on the screen?
Eric > Again, I understand it’s not your fault or decision, Jerand. You are trying your best to help me out.
Eric > I see a black screen (with a temporary blue info box at the bottom) when I try 53 & 758. Those aren’t the correct channels for my area.
Eric > 53 is the History Channel here.
Eric > The menu shows that American Pickers should be on right now, but it’s a black screen.
Eric > No sound.
Jerand > Thanks for clarifying that.
Jerand > Hold on a minute please.
Jerand > This is a rare and complicated issue.
Jerand > This could be a box problem.
Eric > No problem.
Eric > Is there a way that I can get a new box to install?
Jerand > May I know the type of connector that you are using to connect the cable box to your TV? i,e. RCA(yellow, white, red), Component(blue, green, red), Coax(the same wire used to connect the box to the wall).
Jerand > Correct! It is really possible. You can swap your box at your nearest local office.
Eric > Component.
Jerand > Do you have an HDMI wire?
Eric > The TV that I’m connecting to doesn’t have an HDMI input. It’s an older flat screen with only DVI, component, & coax inputs.
Eric > I am able to see some channels with no issues. 802 (local KDKA channel 2 for example) is displaying properly.
Jerand > Can we follow these steps please:
Jerand > 1. Locate one of the following buttons on your TV remote- Input, TV/VCR, Source. Press whichever is available. 2. Select the correct input. Please take note of the following. ***If you are using HDMI cable wire to connect the box to the TV, make sure your TV is on HDMI input. *** If coax cable, it should be on channel 3 or 4. *** If component cables (colored wires), on Video or Aux.
Eric > Yes, I have the component cable connected, and the TV is on the input setting for the correct connection.
Eric > Jerand, I’m really really not an idiot. I’m actually quite technically savvy.
Jerand > I’ve reviewed our systems and we’ve performed the necessary troubleshooting. Obviously there is still an issue so I feel the best method is to open a ticket to report this to our technician team.
Jerand > I believe this is a defective box.
Jerand > You can swap this box at your nearest local office, Eric.
Eric > That would be awesome, but I work on the road & don’t have time to wait at home during the day for a cable technician to visit. Can I get a box in the mail & send one back? That’s how I got the HD boxes before.
Jerand > Sure! I would be glad to do that for you.
Eric > I have no idea where the local Comcast office is, or if I can even get there during their operating hours.
Eric > Jerand, you are a saint. Thank you for your time and persistence.
Jerand > Please give me a minute to process your request.
Eric > When you tell your manager/supervisor that the advertisements are annoying to customers, tell them that you need a raise.
Jerand > Acknowledge, Eric. I am sorry.
Eric > I think we may have a bit of a language barrier here. English isn’t your first language, is it? No matter. We’re arriving at an agreeable solution, my friend.
Jerand > Acknowledged*
Jerand > I am sorry for the typo, I am handling 4 customers now.
Jerand > But you are my first priority.
Eric > Wow, that’s a lot to handle! Thank you for your time.
Jerand > There would be a $9.95 fee for shipping the box, I will do credit this amount for an inconvenience.
Jerand > In order for me to validate this shipping transaction, I need to verify the account completely. For verification purposes, may I please have your account number?
Eric > Thank you, sounds like a plan.
Eric > Sure: ______________
Jerand > I am almost done, please give me 1 more minute.
Eric > Anything for you, my friend.
Jerand > Thank you for patiently waiting. I apologize for it being longer than you expected.
Eric > This is the best customer service I have ever received from Comcast.
Jerand > Here is your order # ______________.
Jerand > You will be receiving the HD box within 3-5 business days.
Eric > The people I talked to on the phone might has well have been robots.
Eric > Thank you, Jerand. Good luck with your other 3 customers! Don’t forget to tell your boss that you deserve a raise. (…and that in-support advertisements are more annoying than nails on a chalkboard.)
Jerand > You are most welcome.
Jerand > Just a quick recap, we have check the input on your box, connections, and since we have detected that this a problem with the box we prefer to change to box. We shipped and I already credited the $9.95 shipping fee.
Jerand > Just to let you know, at the end of this chat there will be a short survey. I would appreciate it if you would take a moment to complete it so we can continue to improve the service we provide to you.
Jerand > Is there anything else I can help you with? I am glad to assist you further.
Eric > Nope, that’s all tonight. I understand that a box is coming to my house, I will be credited the shipping charge, and that I know how to connect the box to my TV and select the correct input with the remote control. I also understand that there will be a survey. Will I get a credit on my cable bill for all the TV that I will miss in the next 3 to 5 business days while I wait for this box?
Jerand > Sure, I will also make sure you will not be billed for the interval where you had no service, so no worries, this is as good as fixed.
Jerand > Yes, you will be receiving that with 3-5 business days.
Eric > Dude, that RULES.
Eric > Thank you for your time & assistance.
Jerand > You are most welcome.
Jerand > Thank you for your patience and understanding as well.
Jerand > Is there anything else I can help you with? I am glad to assist you further.
Eric > Nope that’s all this evening, sir.
Jerand > I would greatly appreciate it if you can spare a few seconds to take the survey. Your favorable answer will inspire us to continue improving our service. Once you click on “EXIT CHAT” it is located on the upper-right corner of the chat box, you can now “TAKE SURVEY” highlighted in red. I am glad that I was able to Resolved your issue, there is no additional steps needed. Your feedback would mean alot to me.
Eric > Rock n’ roll! \m/ I’ll give you high scores on the feedback.
Jerand > You are most welcome.
Jerand > I appreciate your cooperation.
Jerand > Take care of yourself for me.
Jerand > Don’t forget the survey!
Jerand > Thank you for contacting Comcast! We appreciate your business and value you as a customer! If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-mail (available 24 hours a day, 7days a week). Comcast also offers great FAQ and Help forums located at http://customer.comcast.com/help-and-support/ to help you solve many issues on your own. You can also reach us through our Hotline 1-800-9346489 or 1-800-XFINITY. To close the chat, please click the exit chat or end session button now. You take good care always and have a wonderful night!
Eric > You too, my friend, you too!

Outsourced (film)

Outsourced (film) (Photo credit: Wikipedia)

Apparently being a smartass can save you a couple of bucks off of your cable bill.  It never hurts to ask, right?  I could break down so many of those responses & analyze them… but I thought it was a fun conversation as a whole.

I took a survey afterwards, & left this in the comment box:

I had to call 1-800-XFINITY twice, then do a chat to get a resolution.  Jerand who was the last to chat with me was an exemplary employee… despite what I perceived as a slight language barrier.  Your tech support shouldn’t pretend they’re in the US when they’re not.  Jerand is the man.  Give him a raise.

Also…  STOP WITH THE ADVERTISEMENTS WHILE I’M TRYING TO GET A TECHNICAL ISSUE RESOLVED.  It’s annoying, insulting, and aggravating.  Why would I want to order more services form a company that can’t provide me with ONE service that works properly?

Hope that dude gets some recognition.  Ha ha.

Related Articles

Super old music scene rant… Unprofessionalism [2005]

Posted on by Standard 6

I just mentioned this in a blog, and then I found it.  I think this was on my MySpace blog, but I can’t find it there.  It’s an old rant from 2005 that I emailed to myself for some reason.  I don’t know if I ever posted it anywhere?  Maybe I did then deleted it?  It’s incredibly whiny and laced with profanity.  I sound like a little crybaby.  That’s what happens when you go on the internet & rant, I guess.

Русский: Jim Dunlop - Original Crybaby (GCB-95)

Wrong kind of crybaby...

I felt like posting it since I did reference it.  It wasn’t exactly on the same topic, but it is a guy in a band whining about stupid show-related problems.  When it all comes down to it, I just have fun jamming.  None of this trivial BS outweighs that.  I can’t express that enough.  I’m glad to have a current band that rocks & is a continuance of such fun.

Maybe I made this private or didn’t post it because I named names.  None of the band names or venues exist, or are at all relevant any more, which I guess says a lot.  Maximum effort, minimal results.

-✍-

Unprofessionalism

Is that even a word? Well, now it is. Everyone’s always complaining about the Pittsburgh “scene”, and stating what the problems are or what-not… Okay… not everyone… just people involved in it who like to complain I guess. Well, I have another complaint to add to this mysterious master list that bites my ass… and I don’t know how to put a tag on it other than “Unprofessionalism”. Really, before you pick the term apart… I realize that most bands on the local level & most bands that we deal with aren’t doing this “professionally” per se… they’re not making a living at it, they’re doing it more as a hobby or fun activity. Well, good for you… I do it because I love it too. Sometimes, some people (musicians & booking people) make it hard to love.

People, unintentionally or not… can be assholes. Now, I’m a very laid back kinda guy (ask anyone). Although, I guess I get uptight at certain things… like when I can’t get straight answers… and when things that my name (or my bands’ name as an extension of that) are attached to go otherwise than according to plan.

Two ball-breakers hit for this weekend’s double header.

First one, not so big of a deal, but annoying as all hell in my eyes. We’re put on a last minute show. Okay. No biggie. No notice? Someone pulled out? Okay. All I ask is that I get the details, as I guess I’m the self-appointed show-pimper(-nazi). When I mean details… I mean time, cost, address, website and/or phone # of venue, name of venue, name(s) of band(s) playing, and said bands’ website url’s. Not particularly toilsome information to provide, right? Well, apparently this is the most difficult task to ever assign anyone who calls themselves a musician, booking agent, or club owner. No one ever knows the ☠⚡☣☢ing answer to anything. The ‘confirm the date and I’ll get back to you’ shit is stupid… they get back to you the week before hand, and expect you to have a place packed with your fans and friends. People need to know what the hell is going on before they commit to something. People (me) need to know what the hell is going on before the show… a month before… so they can advertise, flyer, talk about it, get the word out.

Why are the other bands important? Well… people are more likely to go out to a show if there’s 3 bands they like vs. just one. Which brings me back to the point where I think I was going before I got to a rant inside of a rant inside of a rant…

The early show at the Spider Lounge… we were given a list of bands that’re playing. I start promoting on last minute notice that there’s a show going on, we’re playing, & this is who else is playing… The Abbitoir Murders see said advertising… and they’re like… “Hey, we’re not on that…” Apparently, one guy is even going to be out of town, so there’s no way they could. Turns out they were asked the vague ‘wanna play a show’ question, never heard anything as far as details, and assumed it went kaput. Now, this is not their fault. It’s the fault of whoever set up the show. Who did set up the show? I dunno. I thought we had set up a central booking guy in order to keep all of the shit in line… so all details & info could go through him and he could ask the right questions… but apparently no one passes show info to him other than me. There was a reason for my madness that apparently no one else sees here. The way I see it though, I’ll play anywhere… so I go along with this, even though I have no idea what the ☠⚡☣☢ is going on. Don’t blame me if we can’t bring any people out because I can’t answer any detailed questions. One thing I hate more than other people being dumb, is looking dumb myself. I get word out on everything I know… then everything changes, and I look like an idiot that doesn’t know his ass from a hole in the ground.

In with this gripe goes websites… I ask for band or venue urls.., and I’m surprised at how many have none or incredibly out-dated information. It’s 2005. Everyone knows someone with the internet. There are free sites out there, like this one, that can get information about your place up & out. Message me if you want help with this. I’ll do it gladly. That way… when people are like “I don’t know”, we can go to the website to check out times, directions, schedules, lists of bands, etc… but even at that, the shit changes so often because bands are pulling out, or people are saying the so-and-so band is gonna be there when what they meant is that they were thinking about asking that band to maybe play… so what’s the f’n use I guess? Then I get the band’s “too new” to have a website. Well, if you’re too new to have a website, you’re too new to play a show. Get the word out there before you play. Start some hype. Tell people about yourself.

In with all the above is what I call the AMC/Club Angel’s Phenomenon. This includes some strange practices indeed… the AMC part is where you book three bands after telling the club you’ll take care of it… then you get there and 3 more bands have been added to the show, yet it’s set to start at the same time as previously advertised… and somehow, the bands that were added go on 1st, take way too long to set up, play for 45 min., and the bands you’ve booked & your bands get ☠⚡☣☢ed into short sets and playing after PA’s teen-driving curfew time so no one’s left to watch you anyway… not even the fans that were pissed that they came out too see you & had to leave before you went on, or face the possible wrath of a bored state trooper, or irate parent. The Club Angel’s side is where they call you and put you on a show… tell you the names of 2 other bands that’re playing… so you advertise those bands… get there, and find there’s five other bands on the show… none of which are the two you’ve been advertising.

Wow… all of that ranting and confusion from one little show?

The next show… we’ve had planned for how long? I dunno… a long time. Us, Moment of Tragedy, & the Have Nots. This show? Jason booked it so we have all the bands set, all the details set, things were confirmed, flyers were made & put up, and all is good to go. No problem, right?

Well, today… (the day before the show) We’re informed that the Have Nots are no longer a band. Okay. The Have Nots are a great band. They’ve put us on shows before. I love to watch them play. They all seem like nice guys. But, seriously… WHAT THE ☠⚡☣☢? I know, shit happens. You might not get along anymore. You might not have practiced a lot lately. All things that don’t happen overnight… so this falls under “Things that should have been brought to our attention prior to yesterday” (to paraphrase Robbie the wedding singer). And… again… this show has been planned for a while. Is there no such thing as being honor-bound to play, or finding someone to take your place? We still haven’t gotten “official” word. Were they just gonna be a no-show tomorrow had Mike not talked to Ed?

I’ve only ever backed out of a show one time… that’s when Boner & Ben quit AiXeLsyD the morning of a video shoot that we were to have at Angry Johnny’s for “Stand Up” in order to appear on Pittsburgh cable show The Venue. There was a whole lot of chaos going on that day, so it was understandable IMO. Other than that, any time shit arose… we either played w/o a band member, got someone to replace a band member & learn a set within weeks (Thanks Jake, now of the Last Hope, for helping form the Fismits and opening for the Undead when AiXeLsyD couldn’t do it!), and An-Die and I have even played acoustic sets when a drummer bailed. The Rally Ally loved that shit. Even that day we cancelled… I called around like a mother-☠⚡☣☢er trying to get someone out who knew our drum parts… and then, eventually called everyone putting the show together and told them we couldn’t make it. I’d never just bail & not pass the word on.

Is there no code of honor among musicians? No common bond? No feeling of being on the same team or striving for the same goal? Get some convictions, people.

The whole booking thing before… I could get involved in our whole deal with Shadrag’s Entertainment, but I digress… and we’ll save that story for another day.

So… in conclusion (you were following that I was making a point here, right?) maybe all the Pittsburgh scene needs is for all of us to get our shit together. We need to plan, organize, and follow through. It’s not that hard. Well, I know it’s hard for artists of any type to do anything so regimented… but if you stay regimented in this facet, maybe it will push you to be even more free on the artistic side. Who knows? Try it, you might like it. If we all got our facts straight before we answered questions, if we all advertised the same shit for the same day & time, if we all stuck to our commitments, and if we all communicated better… we’d have a hell of a lot more fun in a less stressful environment.

The night view of Pittsburgh skyline from Moun...

Yinzburgh

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AiXeLsyD and Gasoline Dion Mazes

Posted on by Standard 21

I’ve obviously been in a maze mood lately.  I found some old AiXeLsyD & Gasoline Dion themed mazes.  At the request of a friend, I also made some AiXeLsyD & Gasoline Dion music available for download.

Help AiXeLsyD get to the American Music Café!

Help AiXeLsyD get to the American Music Café!

✪ Download AiXeLsyD Vol. 1-3! ✪

Help Gasoline Dion get to the Bloomfield Bridge Tavern!

Help Gasoline Dion get to the Bloomfield Bridge Tavern!

✪ Download Gasoline Dion’s Loading Noise! ✪

I’m going to have to make up an Ernie and the Berts maze!  At any rate, print these out, and try to solve them while jamming to my extinct musical projects, and send me a photo or scan of the completed maze!

The downloads are zip files.  If you don’t know how to unzip files, learn.  Also, check out my other mazes if you liked these ones.

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Movies I’d like to see at the Hollywood Theater in Dormont

Posted on by Standard 18

So, I like movies.  I’ve blogged about some childhood favorites.  I’ve blogged recently about the Hollywood Theater and In Person Productions.  Here I’d like to express my thoughts on what movies I’d like to see on the big screen in a little room over at the Hollywood.  All of these could only be enhanced by In Person bringing in a related actor, writer, director, producer, etc.  I don’t know if they take requests, but that’s not gonna stop me from blogging about it.

Kick him in the nards!

Wolfman's got nards!

Monster Squad ⚡ Duh. This movie is perfect for the Hollywood Theater in Dormont.  It’s got a cult following.  I hear other theaters are doing it.  Wolfman’s got nards.  (I’ve never seen Dekker‘s other movie, Night of the Creeps… maybe that would be cool too?)  At any rate, this movie is fantastic.  The monsters come alive, they’re so evil and scary.

Boodie twaps!

Boodie twaps!

Goonies  ⚡  Who wouldn’t wanna see this?  I want to say this was the movie for my generation.  It had a pirate’s treasure, kids as heroes, Sloth, and asthma.  I’m sure I wore out the local video store’s VHS when I was younger.  I’d love to see this on the big screen, in all of it’s sweeping epic glory.

C64

C64

Explorers  ⚡  I don’t think that I ever saw this film on a big screen.  I just saw it on VHS.  I’d love to see it in full-size.  I’d also like to know how many others dig/remember this film.  I mean, it had a Commodore 64 in it… and the kids made their own spaceship.  They made. their. own. spaceship!

Would you like to play a game?

Would you like to play a game?

War Games ⚡ I still want to try that payhone trick.  How cool was that?  Talking computers?  So futuristic! Reminded me of SAM.  Global thermonuclear war was kind of scary, but I was too busy trying to figure out that modem.

The Crow

Can't rain all the time…

The Crow  ⚡  This movie is incredible.  I saw in on VHS for the first time.  I’d love to see it in the theater.  It’s a story of revenge, it’s a story of love, it’s a story of some things being stronger than mere mortality.  The images & ideas from James O’Barr’s graphic novel were transferred quite well to the screen here, the violence was actually played down.  Making Eric a guitar player instead of a dancer is probably the only time I’ll ever say “yeah, good move” to a movie changing a comic book or graphic novel story.  T-Bird said “There ain’t no coming back. This is the really real world, there ain’t no coming back.”  But, we all know T-bird was wrong.  So, let’s bring this one back to the big screen.

Slimer!

Slimer!

Ghostbusters double feature  ⚡  OK, just the first one.  They came, they saw, they kicked some ass… and should have stuck with the cartoon instead of Ghostbusters II.  Maybe we shouldn’t cross the streams.  I think I did see this in the theater, but I don’t remember it.  I wanna see a life sized Stay Puft marshmallow man, please.  (Yes, I actually had a plush one when I was a kid.)

Flux Capacitor

Great Scott!

Back to the Future marathon  ⚡  A perfect trilogy.  Goofy adventure, faulty science, crazy hair, the old west, 50’s cars, cowboys & Indians, hover-boards, poop jokes, futuristic home-faxing, temporal paradoxes, a Star Wars reference, a Chuck Berry song, ZZ Top in the old west, & Huey Lewis.  What’s not to love?  Oh yeah…  the AMC DeLorean is the coolest time machine ever, and there was a sweet guitar.

We named the DOG Indiana...

We named the DOG Indiana...

Indiana Jones marathon.  ⚡  Or maybe Indiana Jones month.  Four weekends, four films.  Or, only 3.  It’s OK if there’s only 3.  Unless they hand out Crystal Skull Head Vodka at the event.  These stories are too epic for your TV, they need to be shown on a grand scale.  I can hear the music in my head as I’m typing.  Now you can too, can’t you?  I’m not sorry.  Maybe I can just bring the Wii over & play Lego Indiana Jones while no one’s using the theater?  Please?

Eborsisk

Siskel & Ebert... or Eborsisk the dragon.

Willow  ⚡  I think I did see this on the big screen, but I’d like to see it again.  I feel like it’s an underrated movie.  It had great effects, a great fairy-tail type story with a literal little guy taking on the evil establishment, and a world in which you could easily get lost.  Also, the villain, General Kael was incredibly scary & awesome, even if he shopped at the same store as Skeletor.

STAR freakin’ WARS marathon  ⚡  I mean, come on.  Do I even really need to even state a case here?  We have the movies proper, the animated feature film, the Ewok specials.  Play ’em all!  Please, play the Star Wars Holiday Special.  It may have to be some secret underground invitation-only thing so George Lucas doesn’t hunt us all down & destroy us, but it’d be totally worth it.

Those WERE the droids I was looking for...

|-o-|

Never tell them the odds...

Never tell them the odds...

Fanboys  ⚡  See above.  It’s a fun movie.  I’d like to see it on a big screen, it never got a proper release.  I bet you could get more than a few of the actors to come down to the Hollywood.  Let’s do this.  There’s a kid named Windows.  Windows, I tell you.  This is a great film for geeks & nerds of all kinds.

Shaun's Plan

Want to go to the Winchester?

Shaun of the Dead  ⚡  Zombies, zombies, and more zombies… in a romantic comedy?  Yes.  Edgar Wright, Simon Pegg, & Nick Frost are geniuses.  This movie is just absolutely incredible.  I bet people would be all about seeing this on the big screen.  We could watch the regular movie… or the one with pop-up trivia.  How fun would it be to see this with a room full of like-minded humorous zombie film fans?

Ever fired your gun in the air and yelled, 'Aaaaaaah?'

Ever fired your gun in the air and yelled, 'Aaaaaaah?'

Hot Fuzz  ⚡  Yes.  And, whatever the 3rd movie is gonna be.  OK, the movie is a little slow in the beginning, but it’s absolutely necessary for the ridiculous pacing later in the film.  This is the buddy cop film of all buddy cop films, that unleashes ridiculous action like no other.  It’s great to see a movie that celebrates & pokes fun at an entire genre.

These guys are at the movies every time we go...

These guys are at the movies every time we go...

Gremlins double-feature  ⚡  I think I saw these in the theater too, but I wanna see them again.  A mogwai would be the coolest pet ever, as long as you don’t feed it after midnight, or let it near your office supplies.

Batman night!  ⚡  Any/all of them, please.  Why not play some of the serials or Batman: Dead End too?  Batman is the coolest comic book character ever.  He’s smarter and more cunning than all of them combined.  Sure, he’s just Zorro with ears & more toys… but it’s such a great story & way easier to relate to than something like Superman or the X-Men, unless you’re an alien or some sort of mutant.  I mean, there’s a plethora of cartoon movies too.  It could be Batman movie day every day.

Batman Evolution

Batman Evolution

The LONE Rangers? There's 3 of you...

The LONE Rangers? There's 3 of you...

Airheads  ⚡  Some day, I’m going to write a letter to Santa, and my wish list will be as follows:  Radio Airplay, a football helmet full of cottage cheese, naked pictures of Bea Arthur, A Zon walnut bass, a PRS guitar with dragon inlays, 67 copies of Moby Dick, and a six-foot baby bottle.  You dig?  Who has ever picked up a guitar, bass, or drum sticks & didn’t love this movie?  If you just thought “me”, you might as well just quit reading now.

He was the patron saint of quality footwear.

He was the patron saint of quality footwear.

This is Spinal Tap  ⚡  This movie goes to 11, and has incredible sustain.  Why wouldn’t we all want to watch & laugh together?  In 1984, everyone in a band thought this was poking fun directly at them.  And, while it was… that’s why it’s hilarious.

It Might Get Loud

It Might Get Loud

It Might Get Loud  ⚡  Great movie.  I’m not a U2 fan, and I thought that Jack White was slightly annoying before this… but it was just a cool tale of the evolution of the guitar and the individual players.  It gave me insight into the three guitarists and their influences. And really, who wouldn’t want to be in a room with the opportunity to jam with Jimmy Page?

Berserker

Actually any rock docs or even concert movies being regular would be quite cool.  I just missed Purple Rain, damn it.  Anvil! The Story of Anvil and Lemmy would be great movies to see in the theater.  Why not a whole series of Kevin Smith films?  I love the adventures of Jay & Silent Bob.  Even stand-up comedy films might be cool as long as they don’t involve any of the Blue Collar guys.  Maybe even The Princess Bride, The Last Dragon, Flight of the Navigator, Bill & Ted’s Excellent Adventure & Bogus Journey, & any of the Star Trek movies.

Bruce Leroy | The Last Dragon

He ain't no cornball! He's my brother. And he's the master.

A bad movie night with Leonard Part 6, The ‘Burbs, or Howard the Duck would be excellent.  Maybe even Pluto Nash?  (I’ve never worked up the courage to see that one.)

She's Out of My League

She's Out of My League

What about Pittsburgh set or filmed movies, like She’s Out of My League, Adventureland, & so many more?

Would you like to see any of these at the Hollywood or a theater near you?  What have I missed?  What do you wanna see on the little big screen?

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The Square Guitar | My Galveston B.B. Stone

Posted on by Standard 21

The square guitar.  People have gone out of their way to tell me how ugly it is at shows.  People have exclaimed their approval and asked where I got such a crazy instrument.  People have just shaken their heads in wonderment or disapproval, sometimes it’s hard to tell which is which.

Galveston B.B. Stone

ERiC AiXeLsyD's Galveston B.B. Stone

Many years ago now (2000 if the date on the photo below from the day I bought it is accurate), I saw it hanging on the wall in a venue where my old band used to play that also doubled as a music store.  I had to have it.  I don’t know why.  It was just absolutely goofy.  I had certainly never seen another one.  Would I again?  Probably not.  It had to be mine.  I ended up trading in a nice “Cimar by Ibanez” Fat-Strat style guitar that I had recently purchased from Music Go Round in Monroeville just to buy the thing.  I paid $75 for the Fat-Strat, and somehow got $125 off of the price of the square guitar in dealing for it.

Galveston - The day I bought it...

Girl? No, guitar! - 12/23/2000 - The Day I bought the Square guitar.

At first, I didn’t know anything about it other than it was a Galveston and it had a “Made in Korea” sticker on the back.  It took me a while to track down that it was a B.B. Stone model, and that there are only about 8 or 12 of the Galveston brand in the US.  B.B. Stone is apparently a Korean blues artist and guitar-builder, and he designed the guitar with Jerker Antoni of Sweden’s Eagle Instruments.  There are 24 pieces worldwide, the ones around the world are branded with the  groovy Eagle headstock.

I did have to replace the original pickups, as it didn’t quite have enough punch.  My friend and musical gear advisor (most likely to his dismay) Dave suggested & helped install some killer GFS pickups.  Now the sound is a little better, and it gives an aural kick in the ears to match the obvious kick in the eyes.

Dancing E.Sure, there are other square guitars… like Bo Diddley’s iconic square guitar, or the George Barris-designed Dragula by Hallmark.  This one is pretty simple though, and for better or worse, it’s become part of my rock n’ roll identity.

I have come across other owners, almost bought a black one a few years back, but didn’t have any extra cash at the time.  There are a few reviews up at Harmony Central.  I’d love to get a hold of the 23 or so other owners out there and get their thoughts on them.