Tag Archives: Arby’s

Conflicting Information from Arby’s… (Help Bronco Jalapeño write a song!)

Posted on by Standard 8

So, on one hand… Arby’s is trying to placate the great Bronco Jalapeño with the promise of personal gain.  I think.  They don’t flat-out say that, but that’s what I read from it.  What do you think?

http://twitter.com/#!/Bronco_Jalapeno/status/184273238875062273

http://twitter.com/#!/Arbys/status/184282918540165121

http://twitter.com/#!/Bronco_Jalapeno/status/184345272032305152

Arby's

Arby's

So they intend to silence the great Jalapeño with a free sample or some coupons?  Perhaps with just their word?  I have not received a reply to the tweet yet… and I’m not sure how they would send a supply of Bronco Berry Sauce as I don’t think Bronco Jalapeño has an address… unless they know that I am Bronco Jalapeño… (which isn’t too hard to figure out) but then again I don’t remember if I provided my address in their contact form, and they haven’t reached out to ask me for it.

On the other hand, I received this email…

From: “customerservice@arbys.com” <customerservice@arbys.com>
To: me@my.email.address
Sent: Tuesday, March 27, 2012 10:20 AM
Subject: Customer Feedback #474233

Dear Mr. Carroll,

Thank you for your comments regarding our Bronco Berry Sauce.  Our customer’s input and comments are always welcome and very important to us. We use this information to guide the decisions we make about our brand and our products. We have shared your comments with our Menu and Product Development team for future consideration. Also, Bronco Berry sauce is not available for retail sale.

 If you have any additional questions you can give us a call at 800-599-2729.

 Thank you again.

 Sincerely,
Arby’s Customer Relations

Allow me to translate a few key lines…

Arby's

No hat is too big for Bronco Jalapeño!

“We have shared your comments with our Menu and Product Development team for future consideration.” means a couple of things:

“We’ve shared your comments” means that it’s off of their collective customer service desk, so they consider the issue resolved, and can blame any further lack of progress or answers solely on the “Menu and Product Development team.”

“For future consideration” means I won’t get a reply from them either, and this will most likely go ignored, completely negating the statements “Our customer’s input and comments are always welcome and very important to us. We use this information to guide the decisions we make about our brand and our products.”

Perhaps I’m too cynical.

“Also, Bronco Berry sauce is not available for retail sale” means “too bad for you!”

Oddly (or perhaps not), the # 474233 indicates a second query when I still have no answer to the first… # 473197.

I’m not sure if Arby’s communicates well internally…

https://twitter.com/#!/AiXeLsyD13/status/184270277780307968
https://twitter.com/#!/Arbys/status/183361352306405376
https://twitter.com/#!/Arbys/status/183361594863005696

So I’m not sure what’s up there.

While we wait for clarification, will you help Bronco Jalapeño write a song?

https://twitter.com/#!/Bronco_Jalapeno/status/184273238875062273
https://twitter.com/#!/Bronco_Jalapeno/status/184274132156944384
https://twitter.com/#!/Bronco_Jalapeno/status/184345954655285248

It can be a protest song, maybe an old west ballad folk-type thing.

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You may call me… “Bronco Jalapeño”

Posted on by Standard 16

So, Arby’s never did respond.  It’s been over a week.

From: Eric <me@my.email.address>
To: “customerservice@arbys.com”
Sent: Wednesday, March 21, 2012
Subject: Re: Arby’s Feedback #473197

Hello friends,

It’s been a week, and I haven’t heard back from my feedback submission…  #473197.

Any hope of some answers?

Thanks,
-Eric
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

I did get this engaging missive after I inquired about a response using my trusty tracking number…

From: “customerservice@arbys.com” <customerservice@arbys.com>
To: me@my.email.address
Sent: Wednesday, March 21, 2012
Subject: Arby’s Feedback #473197 Follow-Up

Dear Arby’s Guest,

This e-mail is related to your feedback tracking number 473197.

In order to better serve our customers, we would like to know if you have been contacted by a representative of Arby’s in our efforts to resolve your issue or answer your question.

We appreciate your comments and will use them to improve the overall experience of our customers at our restaurant.

Sincerely,
Arby’s Guest Feedback Team

So I wrote back (again)…

From: Eric <me@my.email.address>
To: “customerservice@arbys.com” <customerservice@arbys.com>
Sent: Wednesday, March 21, 2012
Subject: Re: Arby’s Feedback #473197 Follow-Up

Hello,

I have not been contacted.  That’s why I wrote again.  Should I include a copy of my 1st email?

Thanks,
-Eric
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

Is it just me, or was the purpose of my original email to state that I had not yet received a reply?  Yet, that asked me if I had received a reply?  Are you even reading these emails, Arby’s?

And that (of course) has gone unanswered again.

I even tried Wendy’s because they once owned part of Arby’s…

From: “Domyan, Amanda”
To: “me@my.email.address” <me@my.email.address>
Sent: Wednesday, March 21, 2012
Subject: arbys

Eric,

 I’m sorry they have not responded to you, but Wendy’s and Arby’s are actually not joined together any longer.  We separated about 3 years ago.

 Amanda Domyan

Consumer Relations
One Dave Thomas Blvd.
Dublin, OH 43017
614.764.6800 (Office)
Amanda.domyan@wendys.com

Obviously no help there.

This is what happens when I think out loud, or in type…

https://twitter.com/#!/AiXeLsyD13/status/183032227028926464

https://twitter.com/#!/AiXeLsyD13/status/183032573079982080

Heh. Yeah. @Bronco_Jalapeno was born.

https://twitter.com/#!/Bronco_Jalapeno/status/183038291052986368
https://twitter.com/#!/Bronco_Jalapeno/status/183038412197081090
https://twitter.com/#!/Bronco_Jalapeno/status/183038454639239169
https://twitter.com/#!/Bronco_Jalapeno/status/183038681756610560
https://twitter.com/#!/Bronco_Jalapeno/status/183038762043965440
https://twitter.com/#!/Bronco_Jalapeno/status/183038807271153664
https://twitter.com/#!/Bronco_Jalapeno/status/183038854368985090
https://twitter.com/#!/Bronco_Jalapeno/status/183038888271544321
https://twitter.com/#!/Bronco_Jalapeno/status/183038933083500545
https://twitter.com/#!/Bronco_Jalapeno/status/183038979849990144
https://twitter.com/#!/Bronco_Jalapeno/status/183039017254785025
https://twitter.com/#!/Bronco_Jalapeno/status/183039099576393728
https://twitter.com/#!/Bronco_Jalapeno/status/183039128382869504
https://twitter.com/#!/Bronco_Jalapeno/status/183039215775383552
https://twitter.com/#!/Bronco_Jalapeno/status/183039233336942593
https://twitter.com/#!/Bronco_Jalapeno/status/183039267679911936
https://twitter.com/#!/Bronco_Jalapeno/status/183039349972156416
https://twitter.com/#!/Bronco_Jalapeno/status/183039395258048513
https://twitter.com/#!/Bronco_Jalapeno/status/183039428925722625
https://twitter.com/#!/Bronco_Jalapeno/status/183039579039862784
https://twitter.com/#!/Bronco_Jalapeno/status/183039602842542080
https://twitter.com/#!/Bronco_Jalapeno/status/183039643892187136
https://twitter.com/#!/Bronco_Jalapeno/status/183039675370450944
https://twitter.com/#!/Bronco_Jalapeno/status/183039850092564480

https://twitter.com/#!/Bronco_Jalapeno/status/183040607328018433

This is America, where the crazy vocal fringe minority gets their way.  Let’s get this done, OK?

Arby's Sign

If the sign says it's delicious, it must be delicious... Right?

https://twitter.com/#!/Bronco_Jalapeno/status/183195389812412418

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OCCUPY ARBY’S

Posted on by Standard 18

Comparing my minor inconveniences to a “massive” political movement?  Yes.  I just did that.  I generally make light of many things.  You’re about to read one of those things.

Arby's :: Jalapeno Bites® with Bronco Berry Sauce®

"*Limited availability at participating locations" roughly translates to "NONE FOR YOU!"

Arby’s has stopped serving Jalapeño Bites (& more importantly the Bronco Berry Sauce) in some areas.  I became informed of this travesty via Twitter…

https://twitter.com/#!/AiXeLsyD13/status/178608117976801281

These tweeters’ tweets are locked, so I can’t do a fancy repost, but…

@BlondeYinzer
@AiXeLsyD13 @arbys ring away those b*stards took jalapeño poppers off the menu #thehorror

@BlondeYinzer
@AiXeLsyD13 @arbys I don’t know if it’s a local pgh thing but the one by my house said last week they are gone!!! :o( I’m traumatized!!!

@AllergyBird
@AiXeLsyD13 you write the best letters… @BlondeYinzer @arbys

https://twitter.com/#!/Arbys/status/178613977838923776

https://twitter.com/#!/Arbys/status/178614177575862272

https://twitter.com/#!/AiXeLsyD13/status/179585155038588928

https://twitter.com/#!/Arbys/status/179594492217790466

https://twitter.com/#!/Arbys/status/179594585595580416

https://twitter.com/#!/AiXeLsyD13/status/179617235881558016

No reply to that last one, of course.

There’s even a Facebook page dedicated to the plight: Facebook | Bring Back Arby’s Jalapeno Bites

There’s a slightly less eloquent Facebook page that also might be upset: Facebook | Bronco Berry Sauce

This is ridiculous.  I can be more ridiculous.  So, I decided to submit an email via Arby’s webform:

AHHHHHHHHHHHHHHH!

No more Jalapeño Poppers & (perhaps more importantly) BRONCO BERRY SAUCE®?

Please tell me that this is temporary insanity & that they will be back soon.  Please?

I understand that the stores were given a choice between carrying some loaded potato bite shenanigans and the Jalapeño poppers, and local stores in my area (Pittsburgh, PA) opted for the not-so-awesome menu selection.

I understand that we (the consumers) are directed to voice our opinions to the local Arby’s locations.

My questions to you are as follows…

☘ WHY?  Why did they have to choose?  Why not carry both?

☘ WHY (again)?  Why would one choose some potato things over the awesomeness that is BRONCO BERRY SAUCE® (& Jalapeño Poppers)?

☘ HOW?  How do I contact the local Arby’s via email?  Do they each have email addresses?  Is there a regional manager?

☘ WELL?  If I can’t get the BRONCO BERRY SAUCE® locally, can I order some online?  Will you start bottling & selling it in grocery stores now that it’s no longer readily available to the masses?

It most certainly does not put me in a good mood to not have my BRONCO BERRY SAUCE®.  I’m pretty sure I could straight-up just drink the stuff were it a little thinner.  Rude Mood Food is more like it now, my friends.

I may have to organize an OCCUPY ARBY’S at a nearby location.  It may get crazy.  There may be news cameras.  It will be a peaceful protest, so please don’t pepper spray any of us.  You may, however, shower us with packets of BRONCO BERRY SAUCE® and hot fresh Jalapeño Poppers.  We’ll have to chant things like “Don’t be a dingleberry, bring back the Bronco Berry!”, “No Jalapeños dude, that’s Rude Mood Food!”, or “Potato Bites, really bite!” (Well, that one may need work.)

Please, talk some sense into the Arby’s locations in the Pittsburgh area before it comes down to this insanity.

Bronco Berry Backer,
-Eric

This is all I have received so far:

From: “customerservice@arbys.com” <customerservice@arbys.com>
To: me@my.email.address
Sent: Wednesday, March 14, 2012
Subject: Arby’s Feedback #473197

Dear Arby’s Guest,

We have received your Guest Feedback message and are directing it to the appropriate department. For follow-up purposes, your feedback tracking number is 473197.

Your feedback helps us improve the overall guest experience at our restaurants. Thank you for taking the time to contact us.

Sincerely,
Arby’s Guest Feedback Team

Ridiculous. It’s still not the most ridiculous thing that’s happened in an Arby’s parking lot around here.  I mean, remember this dude?

Arby's Sign

If they have to tell you that it's delicious, maybe it's not really delicious.

Not that I’m the biggest Arby’s fan in the first place.  I’m more of a fan of actual Roast Beef, not this lunch-meat stuff like Arby’s or the all-gone-except-the-ones-on-the-Turnpike Roy Rogers has.  (Remember Rax?  They had that too.)  Ever been to Lion’s Choice?  I believe they’re centered around St. Louis.  That, my friends, is how roast beef is done.

You might say “just get your jalapeño bites (or poppers) somewhere else, you weirdo”.  To that, I say…

Are we clear?

Are you also angry about this?  Voice your opinions below… perhaps we can get Arby’s to look here & reconsider this grievous error.  If not, maybe we’ll to the Occupy Arby’s thing.  I bet we could get on the news.

Beyond that, the next step may be petitioning McDonald’s, Wendy’s, & Chick-fil-A to carry them…

Do you have any suggestions for protest slogans?  Would you join an Occupy Arby’s movement?  What should be our next course of action?

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Subway, Quiznos, Taco Bell, W.G. Grinder’s, & Sheetz take note…

Posted on by Standard 6

https://twitter.com/#!/W_a_L_D/status/169103504059797506

https://twitter.com/#!/FirehouseSubs/status/169104530632474624

https://twitter.com/#!/W_a_L_D/status/169104935043088385

Firehouse Subs, you’re awesome.  I’m just sayin’.

Other food places with no shellfish currently on the menu, pay attention here too.  You don’t need shellfish.

Places that have added it over the years, preventing me from going back…

Other places that don’t need to add it to the menu…

Got that?  Good.

Also, what ever happened to Roly Poly & Schlotzsky’s?  They were excellent shellfish-free places to dine.  Come back!  Also, we need McCalister’s Deli and Lion’s Choice to remain shellfish free and move to the ‘Burgh.  Maybe even Jack in the Box too.

To the rest of you, let’s stop these damn seafood lent specials.  Let the business go to Red Lobster, Joe’s Crab Shack, Long John Silver’s‘, VFD fish fry events, and Monterey Bay.  If you don’t normally do shellfish, stay away from it.  Please?  I ask of behalf of the seafood allergic and those who choose to eat kosher.

Firehouse Subs

Firehouse Subs - my new food heroes.

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McConsistency is Key.

Posted on by Standard 5

Recently for lunch, I had a reconstituted-onion & cheese sandwich from McDonald’s with a little bit of beef on it.  It was extra special because it was pressed.  It was not like a panini press with grill lines, but more like someone sat on it.  There were also pickles stacked on top of each other, sticking out of the side.  Very artful & creative!

This wasn’t even from the West Liberty location.

I recently had a friend send one of his friends’ McTale-of-woe to me, because I have apparently become some sort of authority on all things wrong with McDonald’s customer service.

The reason I told of my recent adventure in lunch, is that it fits with the tale as told by someone who wishes to remain nameless, blameless, & shameless:

From: Pattyless Sandwich
Date: Wed, Sep 28, 2011 at 9:29 AM
Subject: The Day McDonald’s Shit All Over My Good Time
To: The Hamburglar

On Sept. 27, 2011 I went through the drive thru at McDonald’s on Mt. Lebanon Blvd. in Castle Shannon, PA. I ordered a number 4 (two cheeseburgers), and I asked for no onion. When I got back to my friends house and we started eating I noticed that the sandwich looked really thin but I just figured it was smashed down a little more THAN NECESSARY so I bit in anyway. As I was chewing, I realized something wasn’t right about what was being smashed around in my mouth. I set my sandwich down and removed the top part of the bun to see the following: slice of cheese on the bottom half of the bun, pickles, ketchup, and mustard. Yes, that is correct, there was no meat on the sandwich. Luckily I had another sandwich, that in fact had the patty, to eat, but they put onions on it. The only thing I asked them to void. Now I understand work is work and if you have a job to live then that is fantastic, but to be the person to put the burgers together at McDonald’s, I feel like you go through a training day to be shown how to assemble them. Bottom bun, slice of cheese (I’m guessing it is on the bottom so the burger melts it, let’s not get crazy this shit isn’t cooked together), HAMBURGER PATTY, and then your condiments. Who put mine together and thought “hm….this looks right. Nothing is missing, I am a brilliant fucking burger maker extraordinaire.”? It’s not a hamburger from a hamburger joint if there is no meat. To quote a smart fast food chain (rhymes with Shmendy’s), “Where’s the beef!?”

Sincerely,
Pattyless Sandwich

And, there’s even a Facebook photo:

Veggie Burger?

Veggie Burger?

Ridiculous.  At least this didn’t come through my contact form from someone thinking I was McDonald’s.

Friends, I seriously wish I could write to the McGiant on your behalf, but all of my insane yet legitimate complaints have fallen on deaf ears, blind eyes, or typical McCustomer-Service employees.

Check out my track record.  While I feel for you, maybe try their McPennsylvania site?  I can do nothing at this point but perhaps share in your misery, my freinds!

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Tyson Foods, Inc. & Willie Barber FTW.

Posted on by Standard 4

Yesterday, I got two surprises in our mailbox… One being that half of it was our neighbor’s mail, and the other being the promised letter & coupons from Mrs. Barber at Tyson  Foods!  OK, the mail mix-up wasn’t that big of a surprise… that happens at least 4 times a week.  It’s always good to get mail that’s not bills or junk mail though, and this made my day…

Tyson Foods - LetterSeems a little stiff compared to my earlier exchanges, but form letters are a necessary evil with a company as large as Tyson I guess.

Also enclosed were five  coupons for free Tyson Foods items!  Two coupons for one free bag of Tyson Frozen Breaded Product or Any’tizers Product, one for any one package of Tyson Individually Frozen Chicken Product, one for any one package of Tyson Wright Brand, and one for any one package of Wright Brand Product… which makes some awesome bacon.

Tyson coupons

This is much much more than I expected, or could have hoped for!  Really, it all started out as goofing around, not a complaint by any means.  It’s certainly better than the paltry pile of coupons that I received from Pillsbury when asking about funding further “how many pizza rolls can really fit in the microwave at once” research.  I let the ball drop on that one… perhaps I better write to them and ask again, using Tyson and Taco Bell as references of good coupon giving.

I’ll have to write back to Willie to say thanks.  This really was quite generous, and will certainly help in stretching the food budget in the coming weeks!

It’s a Southern thing, just ask Willie.

Posted on by Standard 1

Tyson Foods | Ask Willie

Tyson Foods | Ask Willie

So, my apologies to Mrs. Barber, apparently Willie is also a girl’s name down south.  Ha ha.  You guys need to read my letter to Tyson about the soggy not smelly tiger-tender, and you’ll know what this is all about.  Here’s some follow-up…

from    ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
to    “Barber, Willie” <Willie.Barber@tyson.com>
date    Sat, Oct 2, 2010
subject    Re: Tyson Honey Battered Breast Tenders
mailed-by    gmail.com

Buenos Dias Mr. Barber!

Thank you for taking the time to reply to my missive.  I’m glad that it entertained and proved interesting!  The information from your Food Safety & Quality Assurance Manager is enlightening.  I guess if I had thought about it, I may have arrived to the same conclusion… as my wife did.  Perhaps she should look into Quality Assurance as a career?

Sadly there was no golden ticket type prize for the tiger-tender, but certainly some complimentary coupons would brighten my day.  Your thoughtfulness is greatly appreciated!  My address is:

ERiC AiXelsyD
XXXXXXXXXXXXXX
Pittsburgh, PA  XXXXX

I still need to look into sending Duquesne Light a bill for my prematurely perished perishables, perhaps cluing them in to your generosity will tip the scales in my favor?  Maybe I should send them the tiger-tender and see if they like soggy formerly-frozen foodstuffs in their freezers.

I’m flattered that you had previously read my ramblings on the web, and honored that you remembered my name!  Now I’m curious as to how I came to be on your radar.  I tend to be goofy at times, and serious at others.  Life’s all about balance… why not enjoy the balance when it swings to the absurd?  Your kind of reply is my favorite.  You may not be surprised ad how many of these types of emails fail in providing a response.  Some people are apparently just too uptight!

I enjoy many of your fine products, and now will even more… and I’ll recommend more to my friends & family!

A good day to you sir,
-ERiC AiXeLsyD

PS – Think there’s any headway at all to be made with Arby’s & the distribution of their Bronco Berry Sauce?

And, she wrote back…

from    Barber, Willie <Willie.Barber@tyson.com>
to    ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
date    Mon, Oct 4, 2010
subject    RE: Tyson Honey Battered Breast Tenders
mailed-by    tyson.com

Happy Monday Morning!

As I recall, I chanced upon your name/blog while researching one of our customers—maybe McDonald’s, Burger King, or Subway?   Thanks for the address–the coupons will be mailed tomorrow.

By the way, I am a Mrs. not a Mr.  It’s a Southern thing!  AskWillie

Willie Barber

So, she’s read one of my various diatribes on Subway or my disdain for a nearby McDonald’s.  Quite amusing!  I don’t think I’ve messed with Buger King for a long time.

It is sad that she hasn’t addressed the Bronco Berry sauce issue, but I’m sure she can’t or won’t for corporate reasons.

I wrote back once more:

from    ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
to    “Barber, Willie” <Willie.Barber@tyson.com>
date    Mon, Oct 4, 2010
subject    Re: Tyson Honey Battered Breast Tenders
mailed-by    gmail.com

My Apologies, Mrs. Barber(!),

I guess I should have done my own research!  Ha ha.

I have certainly blogged extensively about a local McDonald’s who is as slovenly as they are slothful, and another who is run exceptionally well and always seems to be clean, efficient, and orderly.  Plus, McDonald’s is just so fun to poke.

I also have an ongoing thing with Subway about their seafood subs and cross-contamination.  I have a severe shellfish allergy, and find them quite irresponsible as far as posting warnings, using the same knife to cut all their subs, and in replying to their customers.  Perhaps you ought to go over there and teach them how to run things!  They never did answer my question about having an in-house subway instead of a cafeteria or kitchen in their corporate offices.  No sense of humor or customer satisfaction, there!

Thanks again for the coupons, my wife & I both appreciate the gesture!

Tyson’s Newest #1 Fan,
-ERiC

…and no reply as of yet, not that I really need one in this instance.  This was just some shameless plugging.  I’m just waiting for my awesome coupons.

Also… if you follow the Ask Willie link, is that the coolest job description, or what?

Hungry for Knowledge as well as Chicken Tenders…

Posted on by Standard 6

So, not long ago, we got some of those bagged Tyson breast tenders. They’re a nice quick meal, and generally consistently good quality.  Although, in talking with Dave who serves them quite regularly, he seems to not find any of the “odd” ones that I mention below.  Do you get odd ones?  I’d like to open up discussion.

I opened an amusing dialog with Tyson, and here’s how it’s panned out so far:

Peace, Poultry Potentates!

Recently, my wife brought home a bag of your delicious Honey Battered Breast Tenders.  I must say that they are the perfect dinner solution when we are pressed for time or just plain don’t feel like cooking.  I generally over-indulge because the breading/batter is so delicious when cooked in the oven, and I thoroughly enjoy dipping things… whether it be in Honey Mustard, Honey BBQ, just plain ketchup, A1, or a nugget-dipping sauce pilfered (I mean “left over”) from one of the many fast food chains.

On a side note… I really wish Arby’s would bottle & sell their Bronco Berry Sauce®.  Perhaps you can talk to them about that?  It’s EXCELLENT on chicken nuggets or tenders.  Maybe you’d have better luck with McDonald’s getting their nugget sauces in stores?  Didn’t you guys provide them with the not-quite-Chick-fil-A sandwich?

Too many tangents, my friends.  My mind wanders.  Well, not so much wanders as jumping randomly from thought to seemingly unconnected thought.  I assure you though… I do have a point in writing to you today.

I would like to see if I have won some sort of prize, or made some sort of amazing discovery.  Upon opening the most recently purchased bag of Honey Battered Breast Tenders [Mfg. Code 2390CNQ0610] to place on a baking sheet (covered in foil because I hate to clean up), out came this wild tiger-striped breast tender.  If this were an email, I would simply attach my photos, but it’s not, and I can’t… so I will provide you with a link to the photographic evidence on Photobucket:

http://i127.photobucket.com/albums/p139/worldandlunardomination/creepy%20tyson%20chicken%20thing/Tiger-StripedNuggetThing1640w.jpg

http://i127.photobucket.com/albums/p139/worldandlunardomination/creepy%20tyson%20chicken%20thing/Tiger-StripedNuggetThing2640w.jpg

These photos were taken of the tender just as it was after being pulled out of the bag, I did not cook this tender.

You can see that one side of the tender is more striped than the other.  Surely, I have made an amazing discovery.  Is this like Charlie Bucket’s golden ticket in Charlie and the Chocolate Factory?  Do I get a free tour of your facility now?  That would be quite exciting.  Quite exciting indeed!  I must confess that I don’t typically stay up on current poultry-related events, so I haven’t seen anything about the contest.  I was unaware on how to proceed, so I figured that I would reach out to you.

I found this “deviant” to be exceptional.  Generally, there’s the accepted and expected amount of 2 or 3 “off” breast tenders to a pack.  This isn’t the usual overcooked/brown one, a non-fully coated one, the mysterious black spot one, or the “Siamese twin” one(s?).  (I saw these machines on the Food Network or History Channel one time… where this laser shot odd-colored potato chips out of the line.  Perhaps you ought to look into borrowing one over a weekend to see if it works out on your line?)

I immediately placed the chicken tender with war paint into a plastic freezer-bag and placed it back in the freezer.  I can certainly send it to you upon request, although I’m not sure where to obtain dry ice for safe shipping.

Also, there was a ridiculously short yet violent storm in the area last week that knocked out our power for two days.  Most everything else in the freezer and refrigerator ended up in our trash cans because our power company doesn’t understand the importance of a solid infrastructure quite like it should.  (Our power has gone out for more than 24 hours on three separate occasions this year alone.)

I kept the tiger-tender, and did open the Ziploc® bag to take a whiff.  It’s definitely not rancid, but it did get to a point where it was more soggy than frozen.  I have considered sending a bill for my wasted food (including about 1/2 the bag of Tyson Honey Battered Breast Tenders) to Duquesne Light, but am unsure of the legality.

Well, my de-feathered friends, I thank you for your time and I hope to hear from you soon regarding this rare specimen.  I wait with hardly contained excitement, much to my wife’s dismay.  For some strange reason, she thinks that the zebra-tender is just a fluke, and not a prize winning game-piece, or as I had suggested one night while sitting in the dark… Perhaps it’s a new top secret flavor, unveiled in a covert manner to the masses.  Help me prove that I’m right!

Hungry for Knowledge as well as Chicken Tenders,
-ERiC AiXeLsyD

And, the photos…

Tiger-Striped Nugget Thing 1Tiger-Striped Nugget Thing 2

I submitted it via webform, and didn’t get any immediate responses… so of course, I Googled some “@tyson.com” email addresses until I came up with a few. Luckily, it worked!

from Barber, Willie <Willie.Barber@tyson.com>
to ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
date Fri, Oct 1, 2010 at 6:13 PM
subject Tyson Honey Battered Breast Tenders
mailed-by tyson.com

Hello, ERiC AiXeLsyD:

Thank you for a very entertaining and interesting message!  The pictures were very helpful.

The Food Safety & Quality Assurance Manager at the processing plant reviewed the picture of the “tiger tender”  and its compadre.   She related that the stripes are overcooked batter in crevices caused by the wire conveyor belt.  Sometimes when the batter is too thin, the wire belt will make “ridges” on the tenders.  Because the batter is thin, it cooked up darker compared to the rest of the batter on the tender.  The sugar in the honey also adds to a darker color profile. She also related that the other picture looked like there wasn’t enough batter or it popped off during freezing or packing.

So, it appears that the tiger tender and the rare specimen are simply suffering from the lack of batter–nothing interesting or covert!   Send me your postal address and I will send some complimentary coupons to help your Hunger for Chicken Tenders.

Best regards,

Willie D. Barber
Manager, Consumer Relations

PS  Some time ago while researching on the web, I happened to visit your blog and became intrigued with your name.   Surprisingly, I recognized it when your message was forwarded to me.  You are certainly a multi-talented person!

Couldn’t have asked for a better response. Ha ha ha. Not only did they write back, but they took it seriously, and it looks like I may get some free stuff or at least a coupon!  Bonus points for the use of the word compadre, even if there was no mention of McDonald’s and/or Arby’s.

Also… the PS?  I’m famous? Ha ha ha. I wonder where/how Mr. Barber previously came across my ramblings?  I didn’t think that many people read this thing.

Oh well, now I need to write back… but I’d still like to know about the odd ones.  Be it chicken tenders, pizza rolls, any frozen food… isn’t there generally always an odd one or two?

Peace, Poultry Potentates!

Recently, my wife brought home a bag of your delicious Honey Battered Breast Tenders.  I must say that they are the perfect dinner solution when we are pressed for time or just plain don't feel like cooking.  I generally over-indulge because the breading/batter is so delicious when cooked in the oven, and I thoroughly enjoy dipping things... whether it be in Honey Mustard, Honey BBQ, just plain ketchup, A1, or a nugget-dipping sauce pilfered (I mean "left over") from one of the many fast food chains.  

On a side note... I really wish Arby's would bottle & sell their Bronco Berry Sauce®.  Perhaps you can talk to them about that?  It's EXCELLENT on chicken nuggets or tenders.  Maybe you'd have better luck with McDonald's getting their nugget sauces in stores?  Didn't you guys provide them with the not-quite-Chick-fil-A sandwich?

Too many tangents, my friends.  My mind wanders.  Well, not so much wanders as jumping randomly from thought to seemingly unconnected thought.  I assure you though... I do have a point in writing to you today.

I would like to see if I have won some sort of prize, or made some sort of amazing discovery.  Upon opening the most recently purchased bag of Honey Battered Breast Tenders [Mfg. Code 2390CNQ0610] to place on a baking sheet (covered in foil because I hate to clean up), out came this wild tiger-striped breast tender.  If this were an email, I would simply attach my photos, but it's not, and I can't... so I will provide you with a link to the photographic evidence on Photobucket:





These photos were taken of the tender just as it was after being pulled out of the bag, I did not cook this tender.

You can see that one side of the tender is more striped than the other.  Surely, I have made an amazing discovery.  Is this like Charlie Bucket's golden ticket in Charlie and the Chocolate Factory?  Do I get a free tour of your facility now?  That would be quite exciting.  Quite exciting indeed!  I must confess that I don't typically stay up on current poultry-related events, so I haven't seen anything about the contest.  I was unaware on how to proceed, so I figured that I would reach out to you.

I found this "deviant" to be exceptional.  Generally, there's the accepted and expected amount of 2 or 3 "off" breast tenders to a pack.  This isn't the usual overcooked/brown one, a non-fully coated one, the mysterious black spot one, or the "Siamese twin" one(s?).  (I saw these machines on the Food Network or History Channel one time... where this laser shot odd-colored potato chips out of the line.  Perhaps you ought to look into borrowing one over a weekend to see if it works out on your line?)

I immediately placed the chicken tender with war paint into a plastic freezer-bag and placed it back in the freezer.  I can certainly send it to you upon request, although I'm not sure where to obtain dry ice for safe shipping.

Also, there was a ridiculously short yet violent storm in the area last week that knocked out our power for two days.  Most everything else in the freezer and refrigerator ended up in our trash cans because our power company doesn't understand the importance of a solid infrastructure quite like it should.  (Our power has gone out for more than 24 hours on three separate occasions this year alone.)  

I kept the tiger-tender, and did open the Ziploc® bag to take a whiff.  It's definitely not rancid, but it did get to a point where it was more soggy than frozen.  I have considered sending a bill for my wasted food (including about 1/2 the bag of Tyson Honey Battered Breast Tenders) to Duquesne Light, buy am unsure of the legality.

Well, my de-feathered friends, I thank you for your time and I hope to hear from you soon regarding this rare specimen.  I wait with hardly contained excitement, much to my wife's dismay.  For some strange reason, she thinks that the zebra-tender is just a fluke, and not a prize winning game-piece, or as I had suggested one night while sitting in the dark... Perhaps it's a new top secret flavor, unveiled in a covert manner to the masses.  Help me prove that I'm right!

Hungry for Knowledge as well as Chicken Tenders,
-ERiC AiXeLsyD

Arby’s :: Bronco Berry Sauce®

Posted on by Standard 15

Ever get the Jalapeño Bites at Arby’s?  They’re awesome… but the most awesome thing about them is that they come with a genius little cup of Bronco Berry Sauce®.

Arby's :: Bronco Berry Sauce®
Arby’s :: Bronco Berry Sauce®

Despite the name, it contains no horses or even any berries.  It’s a simple list of ingredients that are probably more sweeteners and preservatives than actual food with nutritional value.  It’s something that Clark Griswold would be proud of.  In fact, here’s the list as states by the Arby’s nutrition page…

Bronco Berry Sauce®
Ingredients:
Sugar, Water, High Fructose Corn Syrup, Red Bell Peppers, Distilled Vinegar, Modified Corn Starch, Jalapeno Peppers, Onion (dehydrated), Xanthan Gum, Spices, Salt, Sodium Benzoate and Potassium Sorbate (preservatives), Citric Acid, Red 40, Blue 1.

Crazy.  It’s odd that they don’t have to declare the spices… but there’s whole other issue.  I wrote to Arby’s via webform, suggesting that they ought to bottle and sell the stuff…

Buenos Dias Buckaroos!

I write to you today with high praise for your Bronco Berry Sauce.  Holy Cow, is it good!  I mean, the Jalapeño Bites are excellent in and of themselves, but the delicious dip takes it to an infinitely higher level of superbity.  Is superbity even a word?  I don't know, my friends.  But if it's not, it should be... and it should be the word to describe Bronco Berry Sauce.

I would like to know if you ever have plans to bottle the stuff and make it available for sale inside your restaurants, like Bob Evans does with their Wildfire BBQ Sauce?  I think it would be a stroke of genius.  I'd also purchase your Arby's Sauce, Horsey Sauce and the Honey Mustard if it were available.  But the Bronco Berry Sauce is the object of my culinary desire.

I have seen the "copy-cat recopies" online, but I balk at their attempts to copy perfection.  Why settle for an imitation when you can have the real thing?

If there are no plans to bottle & sell the Bronco Berry Sauce, can I somehow buy a case of the little dipping cups?  Typing that out, it sounds ridiculous, but I'm serious.

Thanks you for your time, I look forward to hearing from you!

Yee-Haw!
-Eric
world.and.lunar.domination@gmail.com

Well, apparently they have no plans of doing any such thing.  They also apparently get this question a lot… as I got virtually the same answer twice:

from customerservice@arbys.com
to world.and.lunar.domination@gmail.com
date Tue, Aug 10, 2010
subject Customer Feedback #387566
mailed-by arbys.com

Dear  Eric,

Thank you for your comments.  Our customer’s input and comments are always welcome and very important to us. I have forwarded your request to the Menu and  Product Development teams. However, the Bronco Berry Sauce is not available for retail sale.

We use this information to guide the decisions we make about our brand and our products.

Thank you again.

Sincerely,
Arby’s Customer Relations

from customerservice@arbys.com
to world.and.lunar.domination@gmail.com
date Thu, Aug 12, 2010
subject Customer Feedback #388610
mailed-by arbys.com

Dear Eric:

Thank you for your comments.  Our customer’s input and comments are always welcome and very important to us. Arby’s sauces are currently not available for retail sale, however, we have shared your comments with our Menu and Product Development teams.

Thank you again.

Sincerely,
Arby’s Customer Relations

Odd.  I’d like to get directly in contact with the product development team… I mean, why wouldn’t it work?

I know there are a plethora of copycat recipes online.  They’re easy to find and probably easy to make… but they’re not the same.  So… I can do without the Red 40 and Blue 1… but where can I pickup Xantham Gum, and what are the magic “spices”?

I may just have to try some of these out:

Or, Arby’s could just get with it and bottle their sauces.  Since Wendy’s & Arby’s are now owned by the same company, their Sweet & Sour Nugget Sauce would be good too!

Do you have any sauces that you think ought to be bottled & sold?

May the Schwartz be with you, always.

Posted on by Standard 8

Well, I still haven’t gotten around to sending the snail mail version of my Spaceballs Special Edition in 3D idea… but I did pop it off to a few other email addresses.  Of those, they did go to the dudes at Spaceballs: The Prequel.  Sadly, as I write this, that site is no more.  They seem so share my affinity for the odd, as illustrated by this excellent response…

from Aaron Dietz <aarondietz@gmail.com>
to Arik Cearbhall <arikcearbhall@gmail.com>
cc slave2moonlight@yahoo.com
subject Re: Spaceballs 3D – featuring more Yum! Brands characters?

Friends and mighty allies,

It gives me great pain to share that Dark Quino and I (Dark Aaron) will be closing down spaceballstheprequel.com within a month. We thought a lot about the decision and ultimately decided to move on to other projects. This is not because a prequel or other way of furthering the Spaceballs franchise is not merit-worthy! On the contrary, it’s still a fine idea, and it should be done.

However, after many years of fighting the fight, we have agreed to let the project rest.

Sadly, Arik, we were never able to get a personal reply from Mel Brooks, or even anything substantial from his studio. We do take partial credit in promoting Spaceballs enough that they created an animated series for it, but that’s as far as we got.

I wish you the best of luck with your idea, Arik. It is worthy of many exclamation points!!!!!

Love the R2D2 parody-character–yes, let’s put the soul back into the franchise with the most important piece! And Argbar–oh my, there’s no way that wouldn’t be on YouTube, and in people’s heads, and everywhere. Argbar is my new favorite uncreated character. Nice work!

Best to you all. And keep in touch about Spaceballs news at my other e-mail address: aarondietz@gmail.com (darkaaron@spaceballstheprequel.com will soon be going away).

May the Schwartz be with you, always.

Aaron (no longer Dark Aaron)

Heh.  That’s by far the best reply!  Although, the letter from Michael Winslow’s agent saying that Michale would be involved is funny on a whole different level…

Just in case you forgot….

Spacesalls Special Edition in 3D Character Designs

Spacesalls Special Edition in 3D Character Designs

I also wrote back to Rebecca Thornsberry at Chick-fil-A, you may remember that she suggested that I call corporate…

Arik Cearbhall <arikcearbhall@gmail.com>  wrote:

Hello Rebecca,

Thank you for the quick & informative reply, even though this doesn’t have much to do with you!  Have you ever seen Spaceballs?  Are you a Mel Brooks fan?

I really appreciate the corporate phone number, but do you have an email contact there?  I prefer to communicate by email, as I have an intense fear of the telephone.

Good luck with your local Chick-fil-A, you’re consistently the most polite fast food chain, even via email!

Dink Dink, Dink Dink Dink… Dink. Dink. Dink,
Arik

And got another reply…

from Chick-fil-A South Hills  <cfasouthhills@gmail.com>
to Arik Cearbhall <arikcearbhall@gmail.com>
subject Re: Spaceballs 3D – featuring more Yum! Brands characters?

Hello Arik.  I do not have an email address for anyone because I am not sure who to send you to.  Just call that 1-800-CFA-CARE number and ask for someone in the marketing department.  That is what i would start with or they might be able to give you an email address. Since you are calling the corporate office, I was suggest actually calling at first.

Good luck,
Rebecca Thornsberry
Marketing Director

Chick-fil-A at South Hills
1620 Washington Road
Pittsburgh, PA 15241
Store- 412-833-1165
Cell- 412-443-5534
www.chick-fil-a.com/southhills

They’re so polite, even in their replies to obviously insane emails.