Tag Archives: Bacon

Wendy’s in Dormont (Pittsburgh, PA) – W. LIBERTY #5

Posted on by Standard 13

Heh. This is an older amusing one that wasn’t covered in my post about past W(aL)D insanity.

This one isn’t really completely in the W(aL)D category, as it’s a legitimate complaint… but still, it’s ridiculous enough to share. Below is the my initial email regarding the incident, and I actually broke my “no calls” rule to talk to a regional manager who was not amused.

You can see what she had to say as it all played out in a thread at PittsburghBeat.com.

At any rate, it pays to make problems like this known.

Enjoy!

-mE.
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

Forwarded Message —-
From: Eric Carroll <me@myaddre.ss>
To: dnstech@wendys.com; dnsadmin@wendys.com
Sent: Mon, January 26, 2009 11:45:04 AM
Subject: Wendy’s in Dormont (Pittsburgh, PA) – W. LIBERTY #5

Hello,

I’d like to share with you a review of my experience at a local Wendy’s (W. LIBERTY #5 according to the Wendy’s store locator), also posted on UrbanSpoon.com. I don’t have very many “bad” reviews up, but this Wendy’s location has gone slow and messed up my order countless times.

I’d like to know how Wendy’s as a corporation feels about restaurants like this, and what (if any) measures are taken by corporate to see that this kind of thing doesn’t go on.

The full text of my review can be viewed here: http://www.urbanspoon.com/r/23/1346715/restaurant/Far-South-South-Hills/Wendys-Old-Fashioned-Hamburgers-Dormont-Pittsburgh

But I will also post it here for your consideration:

4084prime

“Dave Thomas would be ashamed…” by ERiC AiXeLsyD (63 reviews)

January 26, 2009 – Doesn’t like it – Seriously. I know I”ve said these words before about McDonald’s… I get that it’s only fast food, it’s cheap, and that I shouldn’t expect much… but holy cow, is this consistently one of the slowest “fast food” restaurants that I’ve ever been to. Of course, like an idiot, I keep going back hoping that it might someday be an actual convenience. Let me share with you my latest adventure…

Sunday morning, my wife & I were on our way out to my Mom’s house in the ‘Burbs… so we thought we’d get a quick bite to eat. It was nearing the 11:00am mark, so I knew we were going to hit the breakfast/lunch changeover. We skipped the McDormontonald’s because the drive-thru line looked like rush hour in the Liberty tubes. Thankfully, Wendy’s appeared to be a ghost town. There was hardly anyone inside, and there was one car ahead of us in the drive-thru but they were all the way up at the window.

As we pulled up to the speaker to place our order, I asked if they were serving breakfast or lunch, & was informed that they were serving both. So, I ordered the breakfast chicken sandwich combo, and the wife ordered the #2 bacon panini combo.

After receiving the order in what would be considered a long wait in a normal fast food environment but translated to remarkably quick at this location, I pulled into a nearby spot to inspect the goods. (Sadly, a must any more.)We discovered that my order was fine, but the wife had received a sausage panini instead of the ordered bacon panini. I checked the receipt to see if I had mis-ordered the # of the combo. Nope. The receipt clearly stated BACON in that nifty dot-matrix receipt font.

My wife’s not a big fan of sausage patties, and she was reluctantly leaning toward just eating it because time was of the essence. I know I like to eat what I ordered & paid for, so I went inside to get what I thought would be a simple swap-out.

Oh my, was I wrong.

My first encounter was with the young girl at the cash register. I politely stated that we had just gone through the drive-thru and that I wanted to exchange the sausage panini that we had received for the bacon one that we ordered.

I was told that breakfast was over & that hey couldn’t make a bacon one. After a slight pause of disbelief and bewilderment, I told her that I had just been handed the sandwich less that a minute ago through the drive-thru window… and it had been made just seconds before that.

She then yelled for her manager, and I stepped aside so she could help the next customer.

Now, while never working at a fast food establishment, I do understand that changeover time is changeover time… something to do with eggs on the cooking surface and kitchen setup and all sorts of things that are surely beyond my comprehension as the average fast food consumer.

After a wait the manager (coincidentally the very same person who handed me the order through the drive-thru window) came over and I again explained my situation… and he looked at me. Yes. Just stared blankly at me. For an awkwardly long time. I actually started to wonder if he understood English & was capable of hearing. Compelled to break the silence, I even showed him the receipt that clearly said BACON. All caps. No confusion!

Again, I was met with “we’re serving lunch now, we can’t make that”. OK. I understand. I get that. The point now is what can you do for me?

I asked if I could get something else as compensation, and/or get my money back. (I think I was growing visibly frustrated by this point.)

I called the wife, explained to her the complexity of the situation, and she decided upon a Jr. Bacon Cheeseburger. So, I asked for one of those… and waited… and waited… While a guy who had gone in line in front of me had ordered during my exchange with the manager was waiting too.

After a while he exclaimed with multiple expletives that it was a ridiculously long wait, and how it was un-f’n-believable that a fast food restaurant with 3 people in it and a packed kitchen could go so slow.

I could hardly contain my laughter as I was also driven to the limits of my patience.

After what was surely sufficient time to cook & assemble 20 Jr. Bacon cheeseburgers, I received that, AND my money back for the sausage panini (which was now in the trash right behind the counter). So, I guess I got a free cheeseburger, hash browns & a drink.

I never did get any kind of apology, or admittance that they had messed up the order. (Which bewilders me that one can read bacon off of a screen and put down sausage… but I’m certainly not above making mistakes… so I can’t fault anyone for that.)

I just find it amazing that they weren’t apologizing from the start and presenting a solution instead of waiting for me to come up with one.

You’d think they’d have a “keep the customer happy” policy in place. Don’t they teach you any of this when you go to school to be a manager at Wendy’s?Take mom n’ pop shops… if they screw up an order or take too long, they’d give you a discount or a free drink or a coupon for next time… and they’re certainly taking more of a profit hit than a chain that would do the same thing.

At any rate, don’t go to Wendy’s in Dormont if you’re in a hurry, or if you actually want what you ordered.

I like Wendy’s. I grew up eating at the one in Murrysville, I frequent the one in Canonsburg for lunch. You have decent food for a cheap price, and I generally feel that the quality is better than that of other fast food chains.

I’d love to be able to eat peacefully and grab a quick bite to eat at the Wendy’s closest to where I live.

I’d love to hear your thoughts on my experience, and I look forward to your reply.

Thank you for your time, and listening to my story.

-Eric Carroll

me@myaddre.ss

Insanity.

Wendy's Old Fashioned Hamburgers (Dormont) on Urbanspoon

So, I made a meatloaf last night…

Posted on by Standard 10

I was hungry for meatloaf, so the other day I asked my wife to pick up some ground meat and croutons at the store, and last night I decided I was in the mood to cook.

Every time I make meatloaf, I think of my mom & grandma telling me how my grandpap used to make it with hard boiled eggs in the middle.  I always thought that would be fun to try… but something pushed me into finally doing it.  A look at Wikipedia seems to indicate that the eggs-in-the-middle is a Hungarian, Phillipino, Bulgarian or Czech thing…  Thanks for the help, Wikipedia. As far as I know, that side of the family is mostly German & Irish… so who knows where it came from?  Not like people couldn’t come up with this stuff independantly… but I like to read useless information.

Whenever I make meatloaf, I never use a set recipe.  I always end up googling something like “How long and at what temperature do I cook a 2 lb. Meatloaf?” or going to Cooks.com and simply searching for “Meatloaf” right before I start.  This time was no exception.  I also usually end up calling my mom, to see what she would do as far as time/teperature.

I’m amazed at how many things you can do to meatloaf.  I’m gonna try shredded carrots some time.  And maybe I’ll even try soaking bread crumbs or croutons in milk before mixing them in.  I have used just chunks of bread, crumbled crackers, bread crumbs, and even mashed potato flakes… but too many bread crumbs or crackers and the meatloaf is just gross… more loaf than meat, and that’s certainly not a good thing.

This time though, I kept it pretty simple… except for the eggs, I guess… and the bacon…

Here’s what went into it…

  • About 2 lbs. ground chuck… I think it was the 90/10 stuff.
  • 2 handfulls of “seasoned” croutons… one crumbled, one not…
  • 1 egg (raw)
  • 3 hard-boiled eggs
  • assorted spices… minced garlic, fresh ground black pepper, whatever else I grabbed out of the cupboard… no real discernible measurements here.  I think I even popped in a little ketchup, A1, and Parmesan cheese…

All that got mixed together, well, without the hard-boiled eggs…  then I formed the bottom of the loaf in a glass pan, on top of 3 slices of white bread… made spots for the eggs, placed them gently in the raw ground goodness, and covered them over with the rest.

Eggs in meatloaf mixture, on top of the bread slices...

Eggs in meatloaf mixture, on top of the bread slices...

I picked up the meatloaf on top of slices of bread trick from my dad.  It serves a double purpose, it prevents the bottom of the loaf from burning, and soaks up any extra grease…  I needed a loaf rather than a few slices for this one, but I’ll get to that in a minute.

Grandma used to usually put ketchup on the top of her meatloaf.  My mom said that my grandpap used to sometimes top his with some mashed potatoes & brown them for a potato frosting.  My meatloaf needed something on top…  my signature, if you will.

This is where we cross from odd into ridiculous.  I couldn’t decide, so I made a triple topping.  Typically I go with a glaze on top that’s a mixture of Ketchup, whatever honey mustard, and A1.  But the eggs in the middle told me to do something goofy… so I got out some shredded cheddar jack cheese…  Then the eggs reminded me of bacon… so I got that out too.

So for the top of the meatloaf we had…

  • Heinz Ketchup
  • Frech’s Honey Mustard
  • A1 Steak Sauce
  • shredded cheddar jack cheese
  • Bacon

The glaze is probably about 2/3 ketchup, 1/6 mustard, and 1/6 A1.  How much of each?  I dunno.  I eyed it & mixed it in a coffee mug.  I put that on top of the meatloaf.  It looked pretty good.  Then I sprinkled the cheese on top of that…  Still lookin’ OK, albeit a little brighter.

Meatloaf + Cheese & ketchup/mustard/A1 glaze...

Meatloaf + Cheese & ketchup/mustard/A1 glaze...

Then the “aaaaaaaaah”/choir of angels moment…  BACON.

I’ve used bacon-bits in meatloaf and chili before, but I’ve never wrapped anything in bacon.  There’s a first time for everything, right?  Of course, I had to top the bacon with more fresh ground pepper.

After reviewing a bunch of stuff on line, and talking to my mom… I decided to cook it for about an hour and a half and make sure the meat thermometer reached 160° F.  I had it covered in foil for about an hour, the last half letting it go uncovered to get the bacon nice & brown… maybe a little too brown this time, but oh well.

I realize this isn’t the most healthy meal in the world, but I seemed to offend the senses of some and become a champion of sorts to others simply by posting photos in photobucket and sharing the link on facebook.

Its... BACON!

It's... BACON!

My sister-in-law asked how many calories it was, and while I know it was in jest, it got me wondering, so I asked Yahoo!.

The finished product!

The finished product!

This is the meal of a carnivore, as it has stuff from three different animals… although one didn’t have to die in the process of harvesting its delicious nutrition.

Next time, I may not use so much bacon… because it made a pool of grease at the bottom of the baking dish that wasn’t all that appealing.

The eggs are a neat surprise, and a good way to stretch it I suppose… but I doubt I’ll do every meatloaf like this from now on.  But, at least I can say I’ve done it, and I know what it looks and tastes like.

I hope you enjoyed my tale of meaty decadence… and I hope to hear others recipes/ideas/surprise ingredients!