Tag Archives: comments

Giant Eagle on Allergy Signage… [Incident #: 12702111]

Posted on by Standard 1

So, remember my allergen warning sign photos from Dunkin’ Donuts and Giant Eagle?  I wrote to both of them to thank them for displaying the signs, and Giant Eagle is the first to reply.  I submitted this via webform:

Hello,

I’d like to thank you for actively posting allergen awareness/warning signage.  Sunday, I came upon this sign above some chocolate chunk (& other) cookies on a display table at the GE in Parkway Center: http://bit.ly/bg09rX

As someone with a severe allergy to shellfish, I appreciate these kinds of signs… but the all-inclusive sign begs the question:  Did these cookies come into contact with any shellfish in the bakery?  I hope not!  I worry enough about the crab cakes & seafood salad in the deli counters!

Thank you for your time, I look forward to hearing from you!

-Eric
me@my.email.address

And their reply:

From: sc autoemail <sc.autoemail@gianteagle.com>
To: “me@my.email.address” <me@my.email.address>
Sent: Fri, October 8, 2010 9:06:49 AM
Subject: In response to Giant Eagle Incident #: 12702111

ServiceCenter Operator: arabia michele

In response to your recent communication:

Incident #: 12702111

Brief Description:
Store: Parkway Center Giant Eagle Hello, I’d like to tha

Response:
At  10/08/10 09:06:47  we wrote:
10/08/10 09:06:47 (arabia michele):

Good Morning Eric,

Thank you for contacting Giant Eagle and for sharing your thoughts and concerns with us regarding our allergen signs and the possibility of cross-contamination of shellfish in the bakery.

The sign was generated to alert allergen sensitive customers that our stores do process all allergens. You are correct in your assumption that seafood is not present in the bakery department. We appreciate your feedback and will use it to determine signage needs in the future.

If you have any further questions or comments, please contact our Customer Care Department toll-free at 1-800-553-2324.

Again, thank you for taking the time to contact us and please know that we welcome your thoughts and feedback in the future.

Sincerely,

Michele Arabia
Bakery Merchandising Department
Giant Eagle, Inc.

I’d like to see stores become more active in labeling prepared foods, but this is a a start.  As noted in the comments on my last allergy post, they are currently doing more than required by law… so that’s a good thing.

 

https://aixelsyd13.com/wp-content/uploads/2010/10/allergy-sign-giant-eagle-p_00533.jpg

AllergyEats | Allergyism?

Posted on by Standard Reply

I know “allergyism” isn’t a word, but it ought to be.  I haven’t blogged directly about food allergies in a while.  In this case, I don’t even really feel the need to rant.  It’s done with a touch more class by the people at AllergyEats, so I just wanted to share a link to their blog, along with a few excerpts…

…how do I handle a wait person’s rudeness when he or she tries to belittle my request in a loud enough voice to catch the attention of the rest of my dinner companions? (“Oh, it only has a little butter – what’s the worst that can happen?”)

Death.

“Bottom line: if you have a sensitive allergy that will send you to the hospital or kill you, don’t eat out.”

Yes.  We should also be chained in the basement, not fed after midnight, kept out of bright light and not allowed to get wet.

“Allergens are proteins.  People are not allergic to potatoes and tomatoes.  This is just neurosis.”

Would you like to speak with my Allergist?

Making people feel special through this kind of a**-kissing is one of the services that a restaurant can provide to people who need it, but it’s not a service that I want to provide… Some people tell me that they’re deathly allergic to something and that I have to make sure it’s not in their food.  I kick them out.  I don’t want to be responsible for anyone’s life-or-death situation.  I tell them they should go eat at a hospital.

That guy is an assclown.

At any rate, check out the article, and the NY Times article that it’s talking about.

Pandora’s Lunchbox

Posted on by Standard 2

Heh.  Twitter is fun.  So, you may know that I have my W(aL)D Twitter account, and I use it to be goofy.  I think I re-opened the Subway door here.  Mayhaps this time I’ll get some sort of resolution?

Today, Subway Freshbuzz tweeted the following…

Does anybody else out there try to save half of their $5 Footlong for a 2nd meal, only to be called back by its delicious siren song?

So, I posted this in response…

@subwayfreshbuzz Nope. Not when 1 bite is a potential trip to the E.R. thanks to cross-contamination in the food-prep area.

Tonight, I have this in my Direct Message box…

subwayfreshbuzz Thanks for the feedback. It would be great if you could let us know more about this incident on our cust. service page  http://bit.ly/bhSAn

Well, at least I have someone paying attention!  I sent them a link to my original complaint to Subway, but I’d like to list the whole saga here… in case I need them to refer back to the message trail at some point…

Five. Five dollar. Five dollar… foot up your ass.

• October 28, 2009 • 8 Comments (Edit)

Subway Customer ID: 1918316

• October 29, 2009 • 7 Comments (Edit)

Quiznos writes back before Subway!

• November 12, 2009 • 8 Comments (Edit)

So, we have a response from Subway! – Not really a response, if you ask me…

• November 13, 2009 • 2 Comments (Edit)

The Quiznos Toasty Torpedo™ and the diminutive hand model…

• November 17, 2009 • 3 Comments (Edit)

“You never told me you spoke my language, Doctor Jones.”

• November 18, 2009 • 3 Comments (Edit)

If we’re keeping score, that’s Subway 1 and Quiznos 3½. – No doubt.

• November 20, 2009 • 3 Comments (Edit)

Subway®: “First, allow me to apologize.” – Again, this really wasn’t a nice response, or a response at all…

• November 24, 2009 • 4 Comments (Edit)

Allergies, Alliteration, and Annoyance.
 – I had to take it somewhere else.

• November 25, 2009 • 6 Comments (Edit)

Allergies, Annoyance, Alliteration, & Acceptance

• December 21, 2009 • 1 Comment (Edit)

Quiznos writes back before Subway!

• November 12, 2009 • 8 Comments (Edit)

I need a whole new level of participation.

Posted on by Standard 1

OK, so in a recent McBlog, I made a call out to the readers to be creative and active, and make a chart depicting the levels of snacking as  mentioned in my SPAMvertisement from McDonald’s.

So far, Troy is the only one to reply.  While Troy’s submission is a valiant effort, I’d like to see more.

This is my second request, in which I will simultaneously be more stern in my request, and shamelessly plead for your participation. I know you’re out there reading.  I hear things.  I see traffic.  I get notes/comments on other sites.  I get comments here.  Let’s pull it all together here, shall we?

This is what I need: I’d like a chart, graph, illustration, photos of a diorama, cartoon, audio recording, video, whatever you want to create… depicting the “whole new level” of snacking noted in this letter.  Is it a top level?  A side level?  A hidden level?  A secret level?  A low level?  You can even use some of my past McDonald’s-related posts for inspiration.  Is the McGangBang on the map?  Does snack level have a correlation with restroom cleanliness?  Is the ketchup station a mess?  Does Heinz’s opinion count?

Be Our GuestHere’s what you get: Bragging rights.  Well, that, and one of my “Be Our Guest” Cards that entitles you to a free Mac Snack Wrap.  Why only one?  Well, because I already used one… and really, do you need more than one Mac Snack Wrap?  Plus, the letter suggested that I share one… so I am.  Also, it gives me a twisted sense of satisfaction knowing that McDonald’s is (albeit indirectly) sponsoring their own ridicule.

How do we decide who wins? Well, again, this depends on you… the readers.  I believe that I have the option to put up a poll… so once all submissions are in, the voting will go on for a week or so.

How it will go down: Let’s give it to Friday, Feb. 5th, 2010 to get submissions in to me.  We’ll vote the following week, closing & announcing a winner on Friday, Feb. 12th.  You’ll have your free Mac Snack Wrap just in time for Valentine’s Day… so you can show someone you love how cheap you are.  You can get submissions to me by leaving them in the comments here (if you’re ‘net-savvy) or you can email them to world.and.lunar.domination@gmail.com.

So, we’re all clear on this, right?

The Mythical Magical McGangbang

Posted on by Standard 4

You’ve heard of the McGangBang, right?  For the uninitiated, there’s a world out there of fast food items not listed on the menu that are available for your dining pleasure (and most likely for your digestive displeasure) if you’re in the know, and if the employees are in the know.  This list from McDonald’s alone is pretty impressive.  There are many others out there.  My friend Andy used to apparently get a “Volcano” from Taco Bell, which was described to me as a burrito with everything in it.  Now that they have volcano tacos & burritos that are something else entirely, that might be an ordering issue.  If you’ve got time to kill or your interest is piqued, it’s definitely worth Googling.

At any rate, while I have raised a legitimate issue with McDonald’s, and I have gotten one response so far… I decided to use my W(aL)D email address to address a ridiculous issue with them.  So, off to the McWebform I went!  Sadly, you’re forced to pick a category… none of which exactly fits my query.   I think I posted to “McDonald’s U.S. Marketing, Promotions, and Advertising“, but it seems like my answer was brought about by the “Unsolicited Idea Policy“.  Perhaps I’m getting ahead of myself.  On to the emails…

My original submission (via McWebform):

Hello Friends,

I was wondering if you are aware of the mythical magical McGang-Bang, and if at any time in the future, you man be adding it officially to your menu?

I believe it to be a McChicken sandwich stuffed inside a Double Cheeseburger, the new 99¢ McDouble, or even a Big Mac.  The exact specifics are a subject of hot debate, as this is a rare creature, like Bigfoot, el Chupacabra, or the Unicorn.  There is also debate on whether to discard an extra bun or down it whole.

If you do plan to offer this in the future, what would the proper spelling be?  McGangBang, McGangbang, McGang-Bang, or McGang-bang?  I could see how all options would be acceptable?

I’m not sure where the name comes from, but it sure is catchy.  (Much better than “Arch Deluxe”, no?)

I’d like to be able to go into a McDonald’s and order a McGang-Bang without being looked at like I’m crazy when it’s common knowledge among certain circles.

Thanks for your time, I can’t wait to hear your thoughts on the matter!

-E.

Their “we got it, we’ll get back to you” reply:

From: McDonald’s DoNotReply@mcdonalds.com
Date: Thu, Dec 10, 2009 at 10:38 AM
Subject: McDonald’s Web Site Comment or Question
To: world.and.lunar.domination@gmail.com

Thank you for visiting McDonald’s website. Below is your email which has been submitted to McDonald’s Customer Response Center. While replies to this e-mail cannot be received, should you need to contact us again, please feel free to contact us through mcdonalds.com. Thank you.

Title: Mr.
First Name: ERiC
Last Name: AiXeLsyD
Mailing Address: ____ _______ _____ ____ __
City: Pittsburgh
State: PA
Zip: _____-____
Day Phone: 412-555-1212
Evening Phone: 412-555-1212
Contact Time: None.  Email please.
Your E-mail Address: world.and.lunar.domination@gmail.com
Comment: [What you just read above…]

Their “real” reply:

From: McDonalds.CustomerCare@us.mcd.com
Date: Fri, Dec 11, 2009 at 5:08 AM
Subject: Message from McDonald’s USA
To: world.and.lunar.domination@gmail.com

Hello ERiC:

Thank you for contacting McDonald’s recently with your idea for a product or service that you believe would be of interest to us. We appreciate your interest in McDonald’s, but it is our company’s policy not to consider unsolicited ideas from outside the McDonald’s system. We have retained an electronic copy of your submission solely for our records.

It’s not that great ideas cannot come from people outside of McDonald’s. Each year, however, McDonald’s receives thousands of unsolicited ideas and proposals for products and services from individuals as well as companies. Because of the volume of unsolicited ideas and the difficulty of sorting out what is truly a “new” idea as opposed to a concept that has already been considered or developed by McDonald’s, we must adhere to a strict policy of not reviewing any unsolicited ideas that come from outside the McDonald’s family of employees, franchisees and approved suppliers. We realize that we may be missing out on a few good ideas, but we have had to adopt this policy for legal and business reasons.

As a result, we must decline your invitation to review your submission and hope you understand the reasons for this decision.

Again, thank you for thinking of McDonald’s.

Jessica
McDonald’s Customer Response Center

ref#:6525973

————————————————————————————————————–

Please do not “reply” to this email response. No “replies” can be received through this mailbox. If you wish to contact McDonald’s Customer Response Center again, please visit our website at www.mcdonalds.com

————————————————————————————————————–

Are you finished with your holiday shopping? Even the person with everything gets hungry. An Arch Card makes a great holiday gift. For more information visit your local McDonald’s restaurant or our website at http://www.mcdonalds.com/archcard.

You wrote:
[You just read it above…]

Well, apparently my idea went to the wrong department, or someone that’s absolutely no fun.  I didn’t submit an idea!  I asked about a secret menu item…  Hopefully, as we’ve learned with most other web-forms, we submit again, and we get a different person responding.  Although, this looks curiously like a form letter.  Perhaps I should try again in a different category?  Should I ask for the email address of a real live person?  Perhaps I need to Google some names of high-up important McPeople and try to figure out the syntax of the company email addresses.  This worked with great success for me in the past with Boston Market.  Ha ha ha.

Also, I wondered on the Beat if putting a “Mc” in front of everything could be construed as racist?  As an American of Irish and Scottish descent, perhaps I should be taken aback by the flippant use of “Mc” in front of everything?  (By McDoanld’s, and even my own shockingly casual use.) It is after all, listed in the Racial Slur Database and in Wikipedia’s list of ethnic slurs.  Perhaps this is an idea to addressed in the future.  Dave was quick to point out though, that nothing is more racist than 365Black.  Wow.  Just…  Wow.  (…or McWow?) Also… What about leap day?  Is that a day off?

Find any of this amusing?  What’s the next step?

Stats

Posted on by Standard 5

Heh.  Stats are amusing to me.  I love relatively useless information, and I love that they’re built in to WordPress.  I don’t even have to do anything.  They’re just… there.

First off, thanks to all the readers, posters, and all 3 or 4 people brave enough to comment here on the blog.  I really dig comments.

You can see over the weeks, the views have been up & down each day, generally according to whatever was posted that day… but steadily over the weeks, the number of views has climbed.  (That last drop is because it’s meed-week, I believe…)

W(aL)D,graph,World (and Lunar) Domination,views,readers,clicks,days

W(aL)D,graph,World (and Lunar) Domination,views,readers,clicks,weeks

Apparently, the goofy emails go over better than the other stuff.  I’ll have to try some more of that… but this is really my only outlet for anything, so it may stay a mixed bag for a while.

Not only are the graphs funny to look at, but I can tell what people have been reading…

Sprint,shortcode,short,code,short code,W(aL)D,World (and Lunar) Domination,Yuengling,Yeungling,Sauce,Kmart,Kmart Feedback,Store,manager,Mrs. Santa Claus,Quiznos,West Liberty

Apparently the shortcodes are still a problem with Sprint. Wonder why this isn’t a news story yet?  Others are wondering why they can’t get Yeungling Lager Sauce any more.  Me too.  People are still inquisitive about Quiznos, Kmart, Wendy’s, and apparently a naked Asian Mrs. Claus.  I hope any of you that landed here randomly were amused, apologies for the lack of naked Asian Santa’s wife.

This is what you’ve been reading recently…

C-3PO,Data,Star Wars,Star Trek,Mrs. Clause,Creepy,Quiznos,Toasty Torpedo,Stuffing

So, the Data vs. C-3PO thing was read (or at least clicked on) a lot… No real interest, or just nothing to say about it?  Subway is still apparently amusing.  Still haven’t heard anything further from Quiznos once I let them know that I had a blog, and the allergy amigos must not find alliteration amusing.

Here are the URL’s if you missed any of the stuff the 1st time and want to read it now…

Today

Title Views
Data vs. C-3PO? 6 More stats
Sprint, Shortcodes, SMS, Service, & 4 More stats
Wendy’s in Dormont (Pittsburgh, PA) – W. 2 More stats
Allergies, Alliteration, and Annoyance. 2 More stats
Think of the Kmart employees this holida 1 More stats
So, we have a response from Subway! 1 More stats
Stuffing Recipe – Thanksgiving 2009 1 More stats
The Yuengling Sauce and the LaChoy Teriy 1 More stats
If we’re keeping score, that’s Subway 1 1 More stats
Mellon Arena – Customer Service WIN. 1 More stats

Yesterday

Title Views
Data vs. C-3PO? 40 More stats
The Creepy Mrs. Claus 3 More stats
The Yuengling Sauce and the LaChoy Teriy 2 More stats
If we’re keeping score, that’s Subway 1 2 More stats
Mellon Arena – Customer Service WIN. 1 More stats
The Quiznos Toasty Torpedo™ and the dimi 1 More stats
Stuffing Recipe – Thanksgiving 2009 1 More stats
Impressive. 1 More stats
Think of the Kmart employees this holida 1 More stats
Sprint, Shortcodes, SMS, Service, & 1 More stats

At any rate, thanks for reading!

Mellon Arena – Customer Service WIN.

Posted on by Standard 8

I guess saying something does get you somewhere (other than the satisfaction of venting) sometimes.  I’m sure you read my email to Mellon Arena about the tickets we had purchased for Star Wars: In Concert… and if not, read it now!

Interestingly, in frustration, I copied my email to a few news outlets… and it had an every so slightly different subject line.  The reply that I got from Mr. Scalzott (Mellon Arena Event Coordinator) had the same subject line as the email that I sent to the news outlets… so he had to obtain the message from someone other than me.

  • To Mellon Arena Directly: Horrible seats for Star Wars: In Concert
  • To The News Outlets: Horrible seats for Star Wars: In Concert @ Mellon Arena

At any rate, a positive reply is a positive reply… so I’m happy with the outcome.  And, hopefully it’s as interesting/entertaining to you as it is to me.

There’s actually a few exchanges here, so provided you’ve read the 1st one, these should all make sense.  I’ll start with the initial reply:

From: Derek Scalzott  DScalzott@mellonarena.com
To: me@myemailaddre.ss
Sent: Tue, December 1, 2009 2:52:23 PM
Subject: RE: Horrible seats for Star Wars: In Concert @ Mellon Arena

Hi, Eric –

I would like to take the time to discuss your seating situation over the phone.  Is there a number at which I may reach you?

Thank you,

Derek Scalzott
Event Coordinator
Mellon Arena
66 Mario Lemieux Place
Pittsburgh, PA 15219
email: dscalzott@mellonarena.com
phone: 412.642.2189
fax: 412.642.1905

The phone?  Ah!  My secondary response…

From: Eric Carroll  me@myemailaddre.ss
Sent: Tuesday, December 01, 2009 4:07 PM
To: Derek Scalzott  DScalzott@mellonarena.com
Subject: Re: Horrible seats for Star Wars: In Concert @ Mellon Arena

Hello Derek,

Thank you for taking the time to read my message & initiate a response.  I’m not much one for phone conversations, and I’m not sure if I really have anything else to say other than what I’ve already written.  I just felt the need to express my disappointment, and that it was echoed by several other concert-goers around me.  I understand that viewpoints and seating have become an issue over the years, and that it will be (hopefully) fixed by the creation of the new building.  I’m sure that you & your staff have nothing but the best intentions when hosting an event… but sometimes things like this seem large enough to not be overlooked.

I would look forward to any comments that you may have on the matter.

Thank you,
-Eric

…And we have a coherent, intelligent, apologetic and gracious reply:

From: Derek Scalzott  DScalzott@mellonarena.com
To: me@myemailaddre.ss
Sent: Tue, December 1, 2009 4:57:12 PM
Subject: RE: Horrible seats for Star Wars: In Concert @ Mellon Arena

Eric,

First, I thank you for taking the time to express your disappointment and, furthermore, to articulate it so clearly.  Sometimes, though it is unfortunate for both us and the occasional guest in your shoes, it takes a patron’s voice to point out an oversight on our end.

I’d like to first attempt to explain part of our procedure in order to clue you in on what happened for your own reference, elaborate on what I would have hoped to have had happen, and, then, explore our next step.

During a normal concert, one more typical than this Star Wars production, our box office works to pinpoint every seat in the house that is anything less than full-view.  Normally, a limited-view seat is one that has an obstructed view of the stage itself.  The same was done for this Star Wars show, but because the screen played an integral role in the production, the box office had to dilligently account for both the stage and screen in deciphering full-view seats from limited-view seats.  However, certain areas including your section were mistakenly labeled full-view because the stage itself was completely visible.

In an attempt to best serve our guests, we hold back a small number of tickets so that we can remedy any seating issues like this one.  Ideally, your situation would have been brought to the attention of management on the spot.  I only wish now that we would have had the opportunity to relocate you upon your discovery of the frustrating seat location.  I understand that patrons often question confronting event staff with problems, but I would certainly encourage you to feel free to voice your concerns in any building in the future!  It only helps us to make your stay better, which is our goal in the end!

Regardless, I understand that the show has come and gone and that the experience cannot be reclaimed.  Unfortunately, I am unable to refund your money for the Star Wars tickets since it has been passed along to their organization.  However, I wish to try and compensate you by inviting you back to another non-hockey event at Mellon Arena compliments of us (we do not control Pittsburgh Penguins tickets).  I am happy to offer (4) four tickets to Harlem Globetrotters, Sesame Street Live, Shrine Circus, or Disney On Ice, for example.  Please let me know if you have any interest and we will look forward to better serving you on your next visit.

Again, Eric, I apologize for the less-than-desired experience and I hope to have the opportunity to provide a better experience in the future.

Sincerely,
Derek Scalzott
Event Coordinator
Mellon Arena
66 Mario Lemieux Place
Pittsburgh, PA 15219
email: dscalzott@mellonarena.com
phone: 412.642.2189
fax: 412.642.1905

Well, I think you’ll agree that’s an awesome reply, no?  Not only does he acknowledge the problem, but explains where & how the error occurred, and how I could have perhaps handled the situation on the spot.

Sadly by the time we realized that our view was so bad, I didn’t think we had the time to remedy the situation before missing out on any of the music.  This will be a lesson to me though in how these things work.  Address the issue immediately, get immediate results.  It’s interesting to me that no money for a show can be refunded once it’s passed on to George Lucas and friends.  Ha ha ha.  Not that I was looking for monetary compensation.

Offering us 4 tickets to an upcoming event (albeit not for a hockey game which would be sweet) is over-compensating.  I didn’t do this for a refund or free stuff. I did it because I just felt that someone needed to know.  Not that I’d insult the man by turning him down…  but I don’t think the circus is coming any time soon, and it’s about the only thing on that list I’d be interested in.  The Globetrotters might be cool…  I saw those guys when I was a little kid.  Remember how they were all over Scooby-Doo back in the day?

Oh well, I’ll send off a reply and let you know what happens!

Feedback?

Posted on by Standard 4

So,the was a spike in readers on the 12th, and it’s been going down but still way up from before in every sense.

So, how does one find new readers for a blog like this?  Any ideas or suggestions?

If you’re reading this, and an pass the links on…  I’d really appreciate it.

I need to write back to Mr. Jones.  Perhaps franchise journalism would be a fun venture…  no idea how I could turn that into cash flow though.

Oddly enough, drjohnhayes started following me on Twitter today.  His Bio reads…

Bio Everything franchising. Published author/speaker. How to buy, start, expand a franchise. I facilitate franchise masterminds. Join me!

Weird coincidence?  Maybe.  I dunno though.  Too weird.  His URL links to this site:  Franchise Mastermind

I tweeted @ him to ask advice.  Why not, right?  Although it could have been some sort of SpamBot add or something.

On another subject entirely…  What do you think about me revisiting my Ketchup packets letters?  While I go about it in a goofy way, I really do find this to be a real (albeit minor) problem.  Don’t you?

I keep thinking about FastFoodFail.com.  I need to get it going too.  Have any thoughts on what you’d like to see there?  I had originally thought of it as a photo-driven site… but I think stories could work there too.