Tag Archives: Esq.

Oh, the irony.

Posted on by Standard 6

So, a guy sending an email to the wrong person to complain about receiving emails in error is indeed irony, correct?  (If so, someone should tell Alanis Morissette or her song writers.)

Kmart - Jefferson City, MO

Kmart – Jefferson City, MO (Photo credit: robertstinnett)

This time, I’m not mistaken for McDonald’s, but I am mistaken for Kmart once again.  I’m guessing he searched for “help@customerservice.kmart.com” because I see it in my site stats, and when I searched it myself I came up 3rd in Google’s results.  Do people still not know the difference between a browser and an email client or a url and an email address?

Odd:

From: Larry Holland <holland_04@yahoo.com>
To: me@my.email.address
Sent: Sunday, August 26, 2012 9:05 PM
Subject: W(aL)D Feedback

Name: Larry Holland

Email: holland_04@yahoo.com

Message / Comment: Please take me off of your emailing list, i live in ohio amd everytime this lady makes a purchase at her kmart store in Georgia i get an email with her receipt information on it. This is very annoying  and would appreciate it if you can fix this matter . Thank you

How’d you find my blog?:

Time: Sunday August 26, 2012 at 9:05 pm
IP Address: ##.###.##.###
Contact Form URL: https://aixelsyd13.wordpress.com/contact/
Sent by an unverified visitor to your site.

Kmart Greenville, NC

Kmart Greenville, NC (Photo credit: daysofthundr46)

So, I decided to reply:

From: Waldo Lunar <world.and.lunar.domination@gmail.com>
Date: Sun, Aug 26, 2012 at 10:53 PM
Subject: Re: Fw: W(aL)D Feedback
To: holland_04@yahoo.com
Cc: help@customerservice.kmart.com, info@kmart.com, kmart@ietf.org, customer.satisfaction@kmart.com.au, KmartGamerHelpMe@searshc.com, onlineshop@kmart.com.au, kmart@value.kmart.com, sm3616@searshc.com

Good Day to you, Larry!

I laughed out loud when I saw your email.  Thank you for making my day.  Sadly, I am unable to assist you with your Kmart matter, as I am not Kmart, don’t work for Kmart, and do not represent Kmart.

Perhaps though, you can also appreciate the irony of emailing me (the wrong person) about emails that are going to you (also in error).  It’s like an Alanis Morissette song, only actually ironic.

I’m guessing that in trying to email help@customerservice.kmart.com, you actually searched for it, & found my blog.  From there, you somehow found my contact form, erroneously thinking that the “contact” in question was Kmart… ignoring wholly my blog title, the url or the header photo featuring all of my guitars.  Not even the question “How’d you find my blog?” in the contact form dissuaded you.  Kudos for forging ahead, I commend you for your persistence.

Did you use your phone to do all of this?  I’m guessing smartphones are leading to dumb mistakes.  No one ever replies when this happens.  They’re either too embarrassed to write back or insistent & argumentative.  (Kmart may respond to this.)

I am rather frequently mistaken for McDonald’s.  I have no idea why.  I don’t think people realize that they’re searching for email addresses instead of emailing them.  I have even been told that my blog’s url is printed on McDonald’s receipts.  (It’s not.)  Do you know the difference between a web browser and a mail client?  How about the difference between a URL and an email address?

I’m guessing the woman in Georgia gave the wrong address, or perhaps the Kmart employee wrote it down wrong…  I would suggest trying to actually email help@customerservice.kmart.com, although I have Cc’ed them on this email in hopes that they will help out.  Alternatively, you can try their customer service website: http://www.kmart.com/cskmtemail/nb-100000000441003?adCell=W3

Should I write to all the people who have mistakenly contacted me and ask them for advice?  They have hopefully moved on to correct their issues & seek the help that they were actually looking for.  Maybe they will share their triumphs?

Mr. Holland, good luck in your quest to stop receiving emails gone awry, and hopefully I will also do well with mine.  (Although, it is indeed humorous blog fodder.)

It’s absolutely nothing like rain on your wedding day,
-Waldo Lunar
Professional Customer Service Liaison, Esq.
World (and Lunar) Domination

Hope that clears things up.

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Seriously; I’m not McDonald’s, but I will try to help.

Posted on by Standard 8

It’s happening again.  Someone thinks I’m McDonald’s and that my website is printed on McDonald’s receipts.  This is the message that was in my inbox on Friday night:

From: Jay Culp <culp915@comcast.net>
To: me@my.email.address
Sent: Friday, July 27, 2012 8:45 PM
Subject: W(aL)D Feedback

Name: Jay Culp
Email: culp915@comcast.net
Website: http://google
Message / Comment: I was up mcdonalds on walnut street in mckeesport bout 2 months ago they messed up my whole order i called up there took my name address was suppose to seed me coupons bout never got them order 2 big mac got big macs w tomatoes and order 4 mcchichens w kep only they had everything on them was just wondering how long i got to wait for my coupons.
How’d you find my blog?: on recreipt

Time: Friday July 27, 2012 at 8:45 pm
IP Address: ##.##.###.###
Contact Form URL: https://aixelsyd13.wordpress.com/contact/
Sent by an unverified visitor to your site.

I wrote back with this:

From: Waldo Lunar world.and.lunar.domination@gmail.com
Date: Mon, Jul 30, 2012
Subject: Re: W(aL)D Feedback
To: culp915@comcast.net

Hello Jay,

Sadly… I am not McDonald’s.  Well, sadly for you & many others… not so sadly for me.  Although, I would perhaps enjoy the salary of a sole McDonald’s executive let alone the company as a whole. Although, if you own Google like the website field suggests, you know what I mean, my friend.  You could by and sell my economically-challenged ass.

I guess though, that you apparently used Google to find my website.  Thisperplexes me though, and has on multiple occasions:

“How’d you find my blog?: on recreipt”

I’m pretty sure that no area McDonald’s locations print my website address on their receipts.  If they do, they need to pay me for customer service services rendered.  After all, I do reply until the situation is resolved (on my end anyway).

I’m guessing that a manager’s email address (not a website) was printed on your receipt.  I’m guessing you Googled that email address and it brought you to my site because that address or a similar one appears on my blog.

As a general rule of thumb… if it contains the “@” symbol, it’s an email address.  A lot of websites are preceded by “http://&#8221; or “www.” but not always.  A website would end in “.com”, “.net”, .”org”, or something similar & would not contain any “@” symbols.

Entering either a website or an email address into Google will search for that website or email address.  If you’d like to go directly to the website, enter that into the address bar of your favorite web browswer.  If you’d like to email someone, enter their address in the “To:” filed of Outlook, other mail client, or in your webmail… however you choose to access email.

If you can reply to me with the exact text written on your receipt, I will be glad to write to McDonald’s on your behalf.  I have experienced some success in dealing with fast food companies & getting coupons or other free stuff.  We, the little people, must band together against such mega-corporations who want nothing more than to take our money and treat us like the cattle they serve.

Certainly two months is a reasonable time in which to receive coupons as an apology to poor service.  Your order seems reasonable… although correct me if I’m wrong but McChicken sandwiches don’t normally have ketchup and Big Macs don’t normally have tomatoes.  It’s an interesting flavor palette you bring forth.  I may have to try it.  Ever have a McChicken with the sweet & sour nugget sauce?  That is fantastic.  It’s even better at Wendy’s with their chicken sandwich & sweet & sour sauce.  And, if you’re not swept up in the current Chick-fil-A controversy, I’d go for their sandwich with the honey mustard sauce.  Some older crazy lady always tries to push the Chick-fil-A Sauce on me, but she’s nuts… the Honey Mustard is far superior.  Also, I still miss the Arch Deluxe… especially when it had round bacon… not Canadian bacon, but round normal American bacon… with black pepper.  That sandwich was the work of a genius.

I haven’t been to McKeesport in quite a while.  I was at a recording studio there years ago and someone’s car got broken into while we were all inside rocking out.  I had a drink or two at the Elbow Room that was across the street.  Funny name… although inside it had a nautical theme… which didn’t seem to fit the name.  I guess elbows everywhere would have been creepy.

I’m sorry, I seem to get off track easily.  I’m guessing you didn’t take the tiem to read my blog when you landed there after your Google search.  Instead, you went directly to the “Contact” page.  I like that.  I see you’re all business.  The title World (and Lunar) Domination at the top didn’t even deter you.

You might want to check out these blog posts though…

I can’t really offer up anything else as proof that ⓐ I’m not Mcdonald’s and ⓑ My website isn’t on the receipt.

I seriously would like to help out though, if I can.  If you could reply with a photo or scan of the receipt, or simply just type the address/phone/email address in the reply, I’ll write to them on your behalf… Cc:ing you and keeping you in the loop.  I tried to help Jane, but never heard if that situation was resolved.  Some people are just ungrateful for assistance, I guess.

I hope this message finds you well, and that you have a good day, my friend.  I look forward to hearing from you.

Excelsior!

Waldo Lunar
Professional Customer Service Liaison, Esq.
W(aL)D

P.S. – Ever want to “Crop-Dust” at a restaurant when people are being exceptionally rude?

A McDonald's McChicken sandwich.

A McDonald’s McChicken sandwich. (Photo credit: Wikipedia)

I wonder if I’ll get a reply?  I’d love it if this guy actually wants my help and provides a valid email address to someone at the McKessport McDonald’s.  How do you think they’d respond to a 3rd party?  They never did thank me for helping to get that one fryer-cleaner company paid.

Looks like you can actually contact the McKeesport McDonald’s via Webform: http://www.mcpennsylvania.com/2842/contact/manager/

But, how fun is that?  None at all, I say.

Really though, “I was up McDonald’s…” How Yinzer is that?  Fantastic.  Let’s hope that this isn’t another fake message, and that Mr. Culp writes back.

The Arch Deluxe composition from an advertisement

The Arch Deluxe composition from an advertisement (Photo credit: Wikipedia)

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