Five Guys Burgers and Fries: Doing It Right


So, the other day I posted a Facebook status about Five Guys Burgers and Fries, and I thought I’d share it here and maybe even add some more thoughts.  It seemed to get a lot of comments pretty quickly.

Here it is:

I’ll tell you what, for all the customer service and food service that I do complain about… one place stands out as incredible. Every time I’m at a Five Guys Burgers and Fries no matter the location, they are fully staffed… everyone is doing a job & doing it quickly & efficiently with a rather pleasant look on their face. They communicate with each other quite well. The employees seem to be having fun while getting their job done, and they seem to take pride in what they do. I can only assume they pay much better than the average fast food joint, or just know how to delegate responsibilities evenly & know how to treat employees. I was in the one in Robinson when they got SLAMMED at lunch time today, and they put more people on registers, and worked down an ridiculously large amount of people in a short time. It helps that they only have burgers & the occasional hot dog as a menu item I’m sure, but it still is pretty impressive.

I'll tell you what, for all the customer service and food service that I do complain about... one place stands out as incredible. Every time I'm at a Five Guys Burgers and Fries no matter the location, they are fully staffed... everyone is doing a job & doing it quickly & efficiently with a rather pleasant look on their face. They communicate with each other quite well. The employees seem to be having fun while getting their job done, and they seem to take pride in what they do. I can only assume they pay much better than the average fast food joint, or just know how to delegate responsibilities evenly & know how to treat employees. I was in the one in Robinson when they got SLAMMED at lunch time today, and they put more people on registers, and worked down an ridiculously large amount of people in a short time. It helps that they only have burgers & the occasional hot dog as a menu item I'm sure, but it still is pretty impressive.

I’ll tell you what…

I should take a video of 10 minutes in a Five Guys and 10 minutes in this damn McDonald’s on West Liberty Ave. and compare how they’re run.  McDonald’s employees are slow, confused, careless, and sometimes even slovenly.  Five Guys employees seem to be the exact opposite on every front.

I’ve been to several locations, the Waterworks, Murrysville, Robinson, and Greensburg… and they’ve all been run with the same efficiency, pleasantness, and extreme cleanliness.  I just think it ought to be said that it’s noticed by the customers, and they need to keep doing what they’re doing.

Of course, I’m very aware of food allergies, and peanuts are a big thing at Five Guys.  This seems to get a bunch of flack, but they do take allergies seriously.  The peanut-allergic have to accept it just like I accept that being allergic to shellfish, I’m not going to get a safe meal at Red Lobster.  It’s OK.  There are many many places to dine & choices to make.  I’m glad that I have Five Guys as a choice.  I’ve heard that they are excellent in handling a dairy allergy.  Just check out the comments in the image above to the right.  I see the allergy warnings on the door as a very responsible thing to do.

Even after all that… the burgers are just absolutely delicious.  I tend to get a bacon cheeseburger with A1 and green peppers… sometimes even mushrooms.  The french fries are almost as awesome as Kennywood’s Potato Patch fries, and that’s hard to do.  The ingredients are always fresh, the burgers always cooked perfectly.  One of these days I want to try a hot dog… but I can never get past the burgers.  Maybe a little burger & a hot dog will have to do some day?  I don’t even know if I can handle that.  I’m glad I don’t live too close to one of these places, I’d be there way too often.

I hope to send a link to this to Five Guys, just to tell them that I appreciate what they’re doing, and to keep on doing it.  Customers can see and appreciate that the employees are enjoying what they do, and doing it well.  It does make a difference.

Five Guys Burgers and Fries on Urbanspoon Five Guys Burgers and Fries on Urbanspoon
Five Guys Burgers and Fries on Urbanspoon Five Guys Burgers and Fries on Urbanspoon

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Ya Jagoff!!! Parking Tickets


This Week It’s 2 “Prependicular” Peter Parkers!

This Week It’s 2 “Prependicular” Peter Parkers!

This is genius.  Tired of being able to do nothing when you see someone parked like a Jagoff?  Now you can do something about it.  Check out these perpendicular Peter Parkers as an example, and check out the printable parking “tickets”!

Just don’t damage anyone’s car (especially stickered or flagged ones), and don’t get caught and/or shot in the process.

One of these days I need to capture the people that park on the yellow-lined triangle int he middle of the lot at the Kuhn’s on Banksville.  They usually stop there to disrupt traffic when going to the ATM or Starbucks.

Printable Parking Notes | Ya Jagoff!!!

YaJagoff.com | Printable Parking Notes: Do NOT ruin anyone’s vehicle!!

Snap a photo, place the ticket, and they can watch for themselves online. I only wish there was a way to call out the Peter Parkers who can’t Parallel Park on the street in front of my house.

I might need to make a custom one that says something like this:

Hey Jagoff New People That Just Moved Here,

Why has the number of cars on our street doubled since you’ve moved in?  Please note that there’s an alley behind your house where you can park two (or at least one) of those cars.  I don’t have an alley behind my apartment, so that’s not an option for me.  Help make the neighborhood an easier place to park by not being a Jagoff.

Respectfully,
Your Grumpy Jagoff Neighbor

Or this:

Hey Jagoff That Visits Someone Here A Few Nights A Week,

Your truck is as long as a school bus, and is probably as wide.  I appreciate that your solution is to sometimes park with a tire on the sidewalk, but that’s not really cool.  It’s also not cool to take up 3 spaces by parking a half car-length (or quarter truck-length) away from the vehicle in front of and or behind you.  I appreciate that you probably can’t see from your seat that’s 2 stories high… so maybe you should just park in the lot at the bottom of the hill & walk to wherever you need to go.

Thanks,
A Jagoff that actually lives in this neighborhood

Or even this:

Dear Jagoff Neighbors,

How is it possible that you have a picnic, birthday party, barbecue, bonfire, or gathering for a sporting event every weekend?  Why is the gathering place for your entire extended family at your house?  Don’t you ever go to their houses?  Why is it that I can’t make a trip to CVS or anywhere else close by on a weekend without my space getting filled before I return?  Do you have a lookout on the porch doing some sort of jagoff valet where you move all of your cars closer?  Do you like to watch me carry 20 bags of groceries for 2 blocks?  There is a parking lot at the bottom of the hill for your family.  We occasionally like to entertain on the weekends too.  We tell people to park in the lot.

Thanks,
A Jagoff Neighbor

Okay, I need to go do something to calm down.

Little Billy’s Letters


Recently I found myself at Borders, planning to purchase another one of Uncle John’s Bathroom Readers, but I already have all the ones that they had there on the shelf (except for Wise Up, but I don’t know if I like the format of that one), and I’m impatient, so I decided to look around for another book in the humor section.

I found myself drawn to Little Billy’s Letters.  Bill Geerhart is like me.  He likes to annoy others with goofy letters.  His angle is that he’s writing these letters from Billy, his inner child.  I’m only about a quarter of the way through the book, and it is ridiculously entertaining.

From Amazon.com:

What do , Don’t Even Reply, the Church of Scientology, and Donald Rumsfeld all have in common?: They — and many others — have answered letters from “Little Billy”, a grown man with a cache of stamps and far too much time on his hands. Funny, touching, and delightfully quirky, Billy’s letters cover a broad range of subject matter:

  • Operation Drop-Out: Considering dropping out of elementary school, Billy writes to serial killers and celebrities seeking their wise counsel.
  • Billy’s Law: Which Supreme Court Justice prefers the Big Mac to the Whopper? Who is Janet Reno’s favorite crime fighter? What does Robert Shapiro say is the best defense for being framed for murder? Billy finds out.
  • The Making of the Class President: Billy runs for class president and collects “endorsements” from Nancy Reagan, Dick Cheney, George HW Bush, Gerald Ford, Bob Dole, Ken Starr, and Colin Powell.
  • Choosing My Religion: Billy asks representatives from the Catholic, Presbyterian, Mormon, Raelian, Satanic, Scientologist, Hare Krishna and Unification Church (Moonies) what is “cool” or “easy” about their religion.

Presidents, Supreme Court Justices, Celebrities, Heads of Corporations, Serial Killers, Robot Makers, and the NesQuick Bunny have all replied to “Little Billy’s” scrawled questions.

From Facebook:

In the ’90s and 00’s a grown man–in the guise of a child–wrote prank letters to politicians, CEOs, serial killers and others. “Little Billy’s Letters,” available March 9th from HarperCollins, is a collection of this insane correspondence.

Heh.  Right up my alley, right?

The replies from Charles Manson (& some Manson Family members) had me cracking up… making it even more funny is the fact that I probably shouldn’t be laughing at anything involving serial killers.

Advice from Bob Dole or Dan Quayle on anything is probably always hilarious.

Check out some awesome re-printed samples thanks to Boingboing:  Little Billy’s Letters to famous and infamous people

boingboing | Little Billy's Letters to famous and infamous people

It reminds me of some of my other absolute favorite books.  Idiot Letters by Paul Rosa is the first one of this kind that I picked up, and I think my favorite by default.  Then there was The Complete Idiot Letters (also by Rosa).  I think I also have Letters From a Nut, More Letters From a Nut, & Extra Nutty! Even More Letters From a Nut! by Ted L. Nancy.  If they’re not at my house, I’m sure they’re at my mom’s in my old room.  It seems to almost be an emerging genre…  There are a lot of similar books and even websites out there.

Maybe I need to get back to writing some more goofy letters & emails.

At any rate, I suggest picking up this book, or getting it at the library or in your Kindle or iPad or whatever you crazy kids do to read these days.  It’s absolutely hilarious.

Mustafi