Tag Archives: gmail

A one time good will gesture from Pillsbury!

Posted on by Standard 5

Pillsbury Pizza Rolls BoyNot too long ago, I wrote to the maker’s of Totino’s Pizza Rolls (which I soon discovered was Pillsbury/General Mills) to ask about microwave cooking times for quantities of more than the reccommended 6 at a time.  The answer seemed to be pretty vague, as most corporate replies are.  Of course, I was determined to ask further questions — goaded onward by many of you here and on other places around the ‘net.  Here’s where I’d like to share my reply to them, and of course their latest response.  Thanks to Dave again for the editing help here!

from ERiC AiXeLsyD world.and.lunar.domination@gmail.com
to Corporate.Response@genmills.com; Pillsbury@emails.pillsbury.com
date Tue, Mar 2, 2010 at 2:39 PM
subject Re: Your Response From “Pillsbury” – 2010/02/12-0715 XTB
mailed-by gmail.com

Hello Ms. Boyd,

Thank you for the quick and thorough response!  (Apologies if the “Ms.” should be a “Mr.”, I know the name Tracy can go either way!) In reading your response, I have a few more questions, and perhaps a proposal for your consideration.  I do enjoy the quickness/convenience of cooking in the microwave versus using a conventional oven.  Perhaps I should learn to use the toaster oven as a compromise?

The first thought brought to mind was that perhaps I may be doing something wrong.  The instructions say to arrange the rolls in a circle on a plate.  Would this be “in a circle” like spokes of a wheel, or “in a circle” like covered wagons circling around weary travelers?  I haven’t ever really put much thought into it until now, thinking I may perhaps be doing it wrong as there is no picture on the box to illustrate.

I’m somewhat confused as to the 8 pizza rolls for 45 seconds, as the recommended time for 6 rolls is (I believe) 55 seconds.  Typically, I go for 1:05 so that the middle isn’t still cold.  I’m also aware that all microwaves are different, and may vary, so I accept that my microwave is behind the curve, if you will.  I will have to try 8 rolls at a time, and may even venture into as of yet uncharted 10 or 12 roll at a time territory.  I know this may be a cavalier attitude, but it’s just how I roll.  (Pun intended.)  I will take into consideration that it has been “highly suggested” that I cook more than 8 in a conventional oven.

Along these same lines, I’m fascinated that no more than 8 rolls at a time have been put into the microwave at once in your test kitchens.  Is this really the case, or have trials involving more than 8 rolls at a time manifested disastrous results?  Is there some sort of moratorium on adventurous cooking?  I know that if I had access to a bunch of pizza rolls, and a bunch of microwave ovens… I’d feel it was my duty to push past the ambit of acceptability into the realm of ridiculousness.

I have bounced my ideas off of a few like-minded individuals, and we are prepared to do a public service by testing Totino’s pizza rolls in varying quantities, cooking times, and microwave ovens while making video and statistical documentation of the results.  I have safety goggles, a food thermometer, hot pads, a video camera on loan, and, obviously, a microwave oven.  The only thing that we require now would be copious amounts of pizza rolls.

While I’m guessing that you’re not officially able to get behind such a study, would you be able to provide coupons for the pizza rolls, or perhaps donate them altogether?  Certainly the prospect of someone embarking upon new microwave cooking frontiers would be exciting not only to you, but to the scientists/chefs/technicians in your test kitchens.  We would, of course, be more than happy to share all of our results, which you in turn would be able to use (or ignore) at your discretion.

I would like to thank you for your time and continued correspondence.  I truly appreciate the fact that Pillsbury/General Mills takes the time to respond to its consumers’ web inquiries with real emails from real people.

Respectfully Yours,
-Eric Aixelsyd

I thought that was a pretty straight-forward email with some easily answered questions & an interesting proposal.  Apparently I crossed the ridiculousness line for Ms./Mr./Mrs. Boyd, though.  I don’t know why, but I read the following response with the “not amused” tone.

from Corporate.Response@genmills.com
to world.and.lunar.domination@gmail.com
date Tue, Mar 2, 2010 at 6:47 PM
subject Your Response From “Pillsbury” – 2010/03/02-5183 XTB
mailed-by genmills.com

Hello Mr. Aixelsyd:

Thank you for contacting Pillsbury with your inquiry.

In regards to your question, we have not tested for more than 8 pizza rolls at a time.

If you wish to try this, it would be at your discretion. Please note that when adding more products into a microwave to cook ( ie 16 pizza rolls instead of 8 ) and trying to adjust the cooking temperature will not harm the safety of the product, but may change the quality, such as hardening of the crust or uneven cooking, etc.

As a one time good will gesture, we will send some cents off certificates in which you should receive within 20 business days.

We hope you find this information helpful. Please let us know if we can help you again.

Thank you,

Tracy Boyd
Customer Care Specialist

Coupons!  Nice.  This will be a long 20 business days.  I can’t believe that they’re actually sending coupons.  I wonder what the amount will be?  I have to do the testing now.  I have officially gone past the point of no return.  I must complete this absurd task… and I must do it right the first time.  I’m assuming that “one time good will gesture” means that they’ve had enough of my shenanigans.

So, they definitely have not tested more than 8 at a time in the microwave.  Why?  I know I would.  You know you would.  Hopefully, with the help of my esteemed colleagues, we will remedy this situation.  The world will know the limits of pizza rolls in the microwave.

Interestingly, my question about pizza roll circle placement went wholly ignored, as did the more personal inquisition as to Tracy’s gender.  Not that the second one matters, but perhaps it iw what pushed the button.  The circle question was quite important, though.  I’m surprised that there’s no drawing on the box/bag.  There are certainly illustrations out there for much more obvious sets of directions.

I can only imagine what went through his/her head as she read the “wagon wheels” line.  Ha ha ha.

So, this leaves us wondering…

  • How did they know that safety would not be an issue but the quality would degrade if they didn’t do any testing past the magic 8?
  • Seriously, now… Does “in a circle” mean like spokes of a wheel, or like circling covered wagons?
  • Is Tracy a man or a woman?

Luckily, Tracy said “Please let us know if we can help you again.”  I believe that we do again need some help.  Is another reply in order here, or do we just save it for inclusion with our test results?

Perhaps I’ll ave to include this too…

arrange the rolls in a circle on a plate

"arrange the rolls in a circle on a plate"

I can’t wait to hear your thoughts.

Entirely unrelated, just for fun…

Totino’s® Pizza Rolls®

Posted on by Standard 9

Pillsbury | Totino’s® Pizza Rolls® Pizza SnacksWho doesn’t like Totino’s® Pizza Rolls® Pizza Snacks?  More importantly, who eats only six at a time?  Maybe for a small snack… or maybe I just eat too much.  I don’t have them often, but when I do… I most assuredly want more than six.

I realize that I could cook more than six at once and figure out the timing on my own… but that wouldn’t be any fun now, would it?  I decided to write to the maker’s of Totino’s, who (previously unbeknownst to me) happen to be Pillsbury.  I clicked around until I found their webform, and submitted this…

Hello Friends,

I write to you today regarding Totino’s Pizza Rolls.  These little snacks are awesome, my friends.  I love to eat them as a snack while I’m watching my favorite TV shows or Penguins hockey.

My problem though, is that I’m fat… and I need more than the 6 at a time that’s listed on the package in the cooking suggestions.

Certainly your portly Pillsbury mascot could appreciate my situation?  I’d like to suggest that the bags & boxes also include cooking recommendations for 12 at a time… or more.

Usually 12 can satisfy my snack cravings, although sometimes I go for 18.  Maybe you could include instructions for 13, a baker’s dozen as they say?

In the mean time, before you’re able to print new cooking instructions on the bags & boxes… can you just send me a chart of larger quantities and suggested cooking times?

Thank you for your time, I can’t wait to hear from you.  (I can appreciate how valuable time is… like when I try to cook two batches of 6 rolls during the commercials!)

Inquisitively,
-Eric

Which I thought was a little goofy, but not over-the-top.  Apparently this is a request that’s made often.  The answer seems well practiced…

from Corporate.Response@genmills.com
to world.and.lunar.domination@gmail.com
date Sun, Feb 14, 2010 at 2:01 PM
subject Your Response From “Pillsbury” – 2010/02/12-0715 XTB
mailed-by genmills.com

Hello Mr. Aixelsyd:

Thank you for contacting Pillsbury with your inquiry.
Unfortunately, the most that we have tested for in our kitchen is 8 pizza rolls in the microwave, in which you would place on a microwave safe plate in a circle and cook on high for 45 seconds (noting that microwave oven temperatures can vary).  If you are intersted in baking more, I would highly suggest following the directions for the oven.  Please be assured that your comments and suggestions will be shared with our product specialists.

We hope you find this information helpful.  Please let us know if we can help you again.

Thank you,

Tracy Boyd
Customer Care Specialist

I’m going to have to write back, and get goofier.  My inquiry was taken absolutely seriously.  I really can’t believe that there are food scientists or chefs out there that have a job that involves putting things in microwaves… and they haven’t gone past 8 at a time?  Ridiculous.  You know that you’d try to at least do a whole bag at once… if not two or three.  Look… I can’t even control my use of italics.  Can you imagine if I had a microwave and some goo-filled little exploding pods at my disposal?  Microwaves are cheap enough these days.  I’ll take donations… I’ll need a microwave and more Totino’s Pizza Rolls than you can count, and the trials will begin.  For more fun, I’ll need someone to help & video.

Anyone in?

Posterous?

Posted on by Standard 3

I’m posting to everything via email thanks to Posterous… just checking it out to see what it’s all about.  Apparently, you can throw anything at it via email attachments, and it deals with it on its own… and I’ve set it up to post to Twitter, tumblr, Facebook, WordPress, YouTube, and Flickr on its own.It’s really easy.  all I’m looking for is some consolidation.  I’d ask for MySpace support if anyone used that any more… but Photobucket support would be cool… as well as importing UrbanSpoon reviews – although, that may be there and I just haven’t found it yet.

Perhaps this out to be the way that Fast Food Fail is handled?

I’m going to attach some totally unrelated stuff, just to see what happens with it.

I wonder if it handles formatted text better than WordPress?

It will apparently even embed video from YouTube if you just provide the URL…


…and all kinds of other crazy stuff.

.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

Two Of A Kind by Gasoline Dion
Download now or listen on posterous

02 – Two of a Kind.mp3 (3522 KB)

Posted via email from AiXeLsyD13

Five. Five dollar. Five dollar… foot up your ass.

Posted on by Standard 13

So last night, I snapped. I have finally seen and heard my fill of Subway commercials.

Granted, there are certainly more annoying ad campaigns out there right now, and there will be in the future. But this snap sparked the ignition of the realization that I used to love Subway, and now I hate it. There’s no one reason, or even a real reason. There’s nothing that a rational person can do to change any of it or for it to make any difference or have any significance.

That’s where World (and Lunar) Domination steps in.  You may have seen my letters to companies on past message boards or blogs… maybe not.  From time to time I get goofy, and take it out on corporate America.  Sometimes the responses are serious, boring, nonexistent, intentionally funny, or unintentionally funny.

I have been encouraged to keep these rants somewhere, hence this WordPress blog.

I submitted the following (with some editing help from my friend Dave) via webform at Subway.com:

Hello Sandwich Art Dealers,

I’d like to start out by saying I find that web submission comment forms are generally a letdown. As the submitter you’re usually sent a ‘form letter’ type of reply that doesn’t address any specific issues, and thanks you for the input. Less often, it’s followed up by a seemingly more caring missive that really doesn’t address anything specific, and sometimes attempts to placate the sender with some coupons, a T-shirt or something to that effect. It’s also generally a letdown, because I can’t cc myself a copy of what I sent, and it’s a 50/50 shot of whether my original comments are to be included in any future correspondence. Then there’s the issue of the dreaded “Your message exceeds XXXX characters” error message. When did someone’s opinion become relegated to a set limit of letters, numbers, and punctuation, my friends?

At any rate, I should move on to the point of my web form submission, as I’m sure you’ll agree by this point. I write to you today to express my general dissatisfaction with the state of Subway as it stands today.

At the top of the list: the inclusion of the seafood sub on your menu. This has plagued me for years. I have a severe shellfish allergy, and will go into anaphylactic shock if any food that I ingest were to come into contact with crab, lobster, shrimp, oyster, etc., or even the same food prep area. I have seen more than a few Subway employees who aren’t exactly sanitary in their sandwich artistry, flinging microscopic bits of crab (or imitation crab) meat all over the adjacent meats, cheeses, vegetables, and cutting board area. The last time I had this discussion with a slovenly employee at the Subway in the Kuhn’s Plaza on Banksville Road in Pittsburgh, PA… as I explained that my sandwich must not touch any shellfish or remnants of shellfish she touched the eternally-damned-to-the-wrong-function ice cream scoop that had been sitting in the red and white pile of mushy death and swung it all around spewing certain doom to the immediate food prep area and all the while exclaiming something to the effect of “Well, that’s OK, no one ever orders this stuff anyway.” I just stared blankly in disbelief as a reply. If she didn’t already know what her sandwich-baggied hands had just touched and distributed the contaminant that I had previously noted was a toxin to my system, then there was no way I was going to be able to impart this wisdom to her. I found myself having to exit on that occasion, to never return to that location.

Are sandwich artists trained in the ways of sanitary work stations, cross contamination, allergens, and general good hygiene? One would hope, but the question has been raised.

How can I complain about Subway if I never eat there, you ask?

— Message 1 of 2 — To be continued

Hilariously enough, their webform did only allow 3000 characters, so I had to split the message into two parts…

— Message 2 of 2 — Continued from previous message

I did discover that I could get my Subway fix due to the limited-menu Subway located inside the WAL-MART in Heidelberg, PA. After all, as I’m sure you know… the smell of your bread baking is intoxicating. Sadly my friends, that is where the romance ends. I used to applaud the meatball sub from Subway, and held it as the standard to which all meatball subs were to be measured. This was once upon a time when the bread was doughy, the triangle was removed from the top, and replaced… keeping the meatballs secure in a blanket of cheese to ensure safe delivery to my digestive system. I know, this was a lifetime ago, but it still burns, amigos. It still burns. (I even remember the waffle fries that went through their own tiny toaster oven which have sadly gone the way of the Dodo.)

Have you seen the Left-Handed Cartoon about Subway, cheese tessellation, and soul-crushing disappointment? A friend of mine posted the humorous drawing on a message board a while ago… and sadly it rings true of the current state of Subway. (It’s located at http://www.lefthandedtoons.com/77/ for your reference if needed.)

Lastly, I find the current crop of five-dollar foot long commercials to be among the most annoying in the world… especially the one with Jared and the football players. What advertising company actually took money for that? Hopefully it was an in house idea. If not, then you were played (as they say in the streets).

As noted in my opening paragraph, I understand that is customary to include a trite reply and coupons in apology for dissatisfaction. If so inclined… please make sure they’re for Jersey Mike’s, Quiznos, or Sheetz. (FYI, Sheetz touts a far superior foot-long sub for only $4… This reminds me of when you guys started toasting subs after Quiznos moved to town.) I would include W.G. Grinder’s, but they recently started serving a crab-cake sub, so they’re also on ‘the list’. Perhaps a Jimmy John’s coupon would work? They’re fairly new to the Pittsburgh area, and I’ve yet to go to one… I wouldn’t mind trying them out! Jersey Mike’s is by far my favorite though. They’re not the cheapest, but worth the price in quality! Being a national chain, you may not be familiar with local Pittsburgh area heavyweights Carhops or Uncle Sam’s. They would be sandwich makers to emulate!

If you’re not comfortable providing a coupon to a direct competitor, I understand completely. I would also appreciate any discounts from Qdoba, Chipotle, or the Pita Pit.

Thank you for your time, I look forward to your personally tailored reply, and perhaps a continuing dialog on Subway’s sandwich artists, advertising, and overall quality of the name brand.

Best Regards,
-Eric AiXeLsyD
W(aL)D

I hope the emails go to the same person, and aren’t split across some you-take-this-one,-I’ll-get-the-next-one kind of automated system.

Thanks again to Dave for the editing and re-arranging help, the chaos needs reigned in every once in a while.

Can’t wait to see if we get a reply to this one!