Pandora’s Lunchbox


Heh.  Twitter is fun.  So, you may know that I have my W(aL)D Twitter account, and I use it to be goofy.  I think I re-opened the Subway door here.  Mayhaps this time I’ll get some sort of resolution?

Today, Subway Freshbuzz tweeted the following…

Does anybody else out there try to save half of their $5 Footlong for a 2nd meal, only to be called back by its delicious siren song?

So, I posted this in response…

@subwayfreshbuzz Nope. Not when 1 bite is a potential trip to the E.R. thanks to cross-contamination in the food-prep area.

Tonight, I have this in my Direct Message box…

subwayfreshbuzz Thanks for the feedback. It would be great if you could let us know more about this incident on our cust. service page  http://bit.ly/bhSAn

Well, at least I have someone paying attention!  I sent them a link to my original complaint to Subway, but I’d like to list the whole saga here… in case I need them to refer back to the message trail at some point…

Five. Five dollar. Five dollar… foot up your ass.

• October 28, 2009 • 8 Comments (Edit)

Subway Customer ID: 1918316

• October 29, 2009 • 7 Comments (Edit)

Quiznos writes back before Subway!

• November 12, 2009 • 8 Comments (Edit)

So, we have a response from Subway! – Not really a response, if you ask me…

• November 13, 2009 • 2 Comments (Edit)

The Quiznos Toasty Torpedo™ and the diminutive hand model…

• November 17, 2009 • 3 Comments (Edit)

“You never told me you spoke my language, Doctor Jones.”

• November 18, 2009 • 3 Comments (Edit)

If we’re keeping score, that’s Subway 1 and Quiznos 3½. – No doubt.

• November 20, 2009 • 3 Comments (Edit)

Subway®: “First, allow me to apologize.” – Again, this really wasn’t a nice response, or a response at all…

• November 24, 2009 • 4 Comments (Edit)

Allergies, Alliteration, and Annoyance.
– I had to take it somewhere else.

• November 25, 2009 • 6 Comments (Edit)

Allergies, Annoyance, Alliteration, & Acceptance

• December 21, 2009 • 1 Comment (Edit)

The Parking Walker in Morningside


So, the parking walker has taken root in other neighborhoods. Perhaps this will one day replace that parking chair. I certainly would have an easier time moving a chair than a walker if it came down to it. This was sent to me by my friend Jason that lives over in Morningside, it was around the corner from his place.

By the way, I did see the parking chair pile as was threatened to happen by the Dormont police. We drove by too fast to snap a photo… but I’ll try to get back there before it’s gone. No word if any walkers made it into the pile.

How do you cook hot dogs?


The other day, I wanted to cook a few hot dogs before the US vs. Canada hockey game to enjoy along with some nachos, cheese, & jalapeños.  These are the things I like to get when I have the opportunity to get out to a Pens game, and thought they’d be fun (and cheaper) to enjoy at home.

My outdoor grill is currently out of commission until I get some new knobs for it that won’t melt, and I really didn’t want to fire it up to cook 3 hot dogs anyway.

So, I thought of how to cook the hot dogs…  Microwave?  Oven?  Toaster Oven?  Foreman grill?

So many decisions.  So, I did some Googling and found an article about 6 different ways to cook a hot dog.  There are certainly more than that.  I never really put that much thought into cooking hot dogs.  They’re not even one of my favorite foods.  Usually they only come out when the grill is already being fired up for hamburgers or we have some sort of campfire or bonfire going.

I ended up cooking the dogs on the Foreman grill, not the best idea – even given the recommended cooking times.  They blackened more than I’d like on the outside, & were not quite done on the inside.

I should have slapped them in the oven or toaster oven.  The microwave is just “eh”, and boiling is just out of the question… although I might try boiling them in beer some time as the one article recommended.

I’d just like you to tell me , in the comments section below – how you cook your hot dogs.  I may post a wrap-up and make a list much longer than six methods  at some point if I get enough of a response… and may cook them a goofy way for the chili cook-off.

Dormont cracks down on the parking chair


I don’t know why, but I find these stories highly amusing.

From: http://www.wpxi.com/news/22718732/detail.html

WPXI.com wrote:

Dormont Police Tagging, Seizing Parking Spot Holders

Posted: 3:31 pm EST March 2,2010Updated: 8:31 am EST March 3,2010

DORMONT, Pa. — Using chairs to save parking spots on streets might be a Pittsburgh-area tradition, but one municipality has had enough.

Dormont police will no longer tolerate chairs on streets.

The police department on Tuesday began tagging chairs residents left to save parking spaces. Chairs that remain on the streets will be removed Wednesday and taken to the Dumpster at Banksville Plaza, police said.

Because of the recent heavy snow, the borough had tolerated residents using chairs to save parking spots, police Chief Phil Ross said.

However, when officers recently went around and put the chairs on the sidewalks, residents promptly put the furniture back on the streets, he said.

From: http://www.pittsburghlive.com/x/pittsburghtrib/news/pittsburgh/s_669619.html?source=rss&feed=7

PittsburghLive.com wrote:

Dormont begins campaign against chairs for parking spaces

FOR THE PITTSBURGH TRIBUNE-REVIEW
Tuesday, March 2, 2010

Dormont’s police department has declared war on chairs.

Dormont residents who are leaving chairs to ensure parking spaces are saved will find their chairs tagged today and picked up Wednesday, Police Chief Phil Ross said.

“I understand if you spent four hours digging yourself out you tend to get a little possessive,” said Ross, appearing at Monday’s council meeting. He said the department has been tolerant during the past three weeks due to the severe weather conditions. Recently, however, when officers put the chairs on the sidewalk, the residents later stuck the chairs back in the parking spaces.

“Maybe they thought kids were doing it,” Ross said. “The parking spaces belong to everybody and nobody.”

After the pick-up, the chairs will be left near the Dumpster by the salt pile at Banksville Plaza.

The parking chair saga continues, despite the guilt put forth by the parking walker.

A barrage of emails from Pizza Hut


After getting no response to my last message, I decided to try again.  I re-sent the message, this time to a bunch of email addresses that I obtained upon a quick Google search or two, and added this little forward…

Hello,

Recently, I’ve been trying to obtain some more specific allergen information on some Pizza Hut products to no avail. I’ve sent the message(s) below, and as of yet haven’t had a real reply. Are you able to help pass this along to an individual who would be able to provide answers in writing, or even better yet… provide some answers yourself?

I thank you in advance for your time & help!

-Eric

Oh boy, did that work.  Mr. Williams’ latest message almost made me title this blog “Pissy Hut”, but I eventually decided against it.  Perhaps I’m reading too much into it… it is nearly impossible to pick up inflection via email.  I’ll let you make your own inferences.

from Williams, Corey Corey.Williams@yum.com
to “world.and.lunar.domination@gmail.com”
date Mon, Feb 22, 2010 at 5:55 PM
subject RE: Pizza Hut Customer Service
mailed-by yum.com

Mr. Aixelsyd-

We’ve provided you all the information we have available regarding your inquiry. If you’d like to discuss further, please provide your phone number and a customer support representative will contact you. Otherwise, we’ll consider your question resolved. Additionally, correspondences sent to multiple e-mail addresses at Pizza Hut can actually slow us down in responding to you. Please send your messages directly to me so that we may best address your concerns.

Thank you,
Corey Williams
Customer Service
Pizza Hut

Passive aggressive emails?  I’m guessing “correspondences sent to multiple e-mail addresses at Pizza Hut” is the only thing that prompted a response this time.  Again, my concerns were clearly laid out in my original response, and re-forwarded and included in its entirety with the last message.  They have yet to be addressed.

This is where we begin passing the buck.

Below, Ed is agreeable to some sort of feedback, and wishes to remain in the loop, but is clearly unable to answer any of my inquiries with any sort of direct response.  I’m guessing this cross-contamination stuff is just not common knowledge within the Pizza Hut organization.  He signed his name in large bold text.  There’s no point to pointing that out I guess, I just found it interesting.

from Ed Holt edholt@aurorahuts.com
to ERiC AiXeLsyD
date Tue, Feb 23, 2010 at 4:28 PM
subject RE: Pizza Hut Customer Service
mailed-by Ed.

Mr. Aixelsyd,

Your questions have been elevated to Pizza Hut Inc. With your very specific requests, they are best capable of providing the information requested and have committed to assisting you.

I am the best contact locally and will continue to be in the communication loop. I have asked for an update to your request.

Ed

Next, Susan offers a solution, and says that she forwarded the message to the appropriate parties.  The only problem is that I still have no contact information for those parties, and I sure hope it’s not Mr. Williams or Mr. Holt.

from Burton, Susan Susan.Burton@yum.com
to ERiC AiXeLsyD
date Wed, Feb 24, 2010 at 8:51 AM
subject RE: Pizza Hut Customer Service
mailed-by yum.com

Eric,

Unfortunately, I am the contact for KFC Franchising. I will forward your request to my counterpart in Pizza Hut hoping that she will be able to identify who would best answer your questions.

Thank you and have a great day!

Susan Burton
KFC Franchise Recruiting
KFC Franchise On Boarding

1900 Colonel Sanders Lane
Louisville, KY 40213
Office: 502-874-8201
Fax: 502-874-8848

What is “Franchise On Boarding”, I wonder?  Should there be a “-” in there?  As in getting someone on-board?  There is hope in her counterpart being a “she” that it’s definitely not Mr. Williams… so we may yet one day have a resolution to all of this madness.

Not even sure where or how I got the next email address, but it seems to be the one that holds the most promise.  Perhaps this is Ms. Burton’s Pizza Hut counterpart.  If so, is KFC the “evil” alternate universe?  I can only assume so, as Colonel Sanders has a goatee (and was never really a Colonel).

from Hiring Zone Candidate sites HZAdministrator@yum.com
to ERiC AiXeLsyD
date Wed, Feb 24, 2010 at 10:49 AM
subject RE: Pizza Hut Customer Service
mailed-by yum.com

Hi, Eric –

Thank you for your email. I am sorry that you’ve had so much trouble getting in touch with the right person to handle your inquiry. Unfortunately, I’m not that person either; however, I have forwarded your question to one of the brand leads for Pizza Hut as a way to get in touch with the person who has this information to answer your questions. If/when I hear anything back from them, I will let you know, unless they confirm that they will be getting in touch with you directly.

Thanks,
Amanda E. Herde
Hiring Zone System Administrator
Yum! Global Talent Management
100% Customer Mania … It Starts With Me!

Maybe it’s the positive attitude and non-condescending tone, maybe it’s the exclamation point, maybe it’s the bold + italics power punch, maybe it’s the “100% Customer Mania” tag-line… I want to believe our friend Amanda.  Global Talent Management sounds impressive… much more impressive than Area Coach or , Region Coach.  Perhaps we shall have some answers!

To recap, this is what I’m asking…

from ERiC AiXeLsyD
to Dave Kronenwetter
cc Ed Holt
date Thu, Feb 4, 2010 at 2:17 PM
subject Re: Pizza Hut Incident Eric Aixelsyd
mailed-by gmail.com

Thank you Mr. Kronenwetter,

You are, as of yet, the only representative from Pizza Hut or Yum! Brands that has answered my original query.  I applaud your dedication to service and customer satisfaction.  I used the contact form on the website, and acquired some email addresses from around the web when I discovered that was to no avail.

I am interested in the linked allergen information though.  I do have a severe shellfish allergy, and it concerns me that items with an “•” are notated with the ominous “products are prepared in common equipment and therefore may contain allergen” warning.

More interesting to me are the items marked…

  • SAUCES; All-Natural Pizza Sauce, All-Natural Sweet Pizza Sauce, All-Natural Old World Pizza Sauce
  • TUSCANI PASTAS; Lasagna, Chicken Alfredo, Meaty Marinara
  • APPETIZERS Served with dipping sauce; Breadsticks
  • WS Bone Out Wings; Garlic Parmesan
  • WS Crispy Bone In Wings; Garlic Parmesan
  • WS Traditional Wings; Garlic Parmesan

I see from the menu & nutritional info available online that there’s no shellfish available to order, so the “prepared in common equipment” line really really confuses me.  Am I to assume that the common equipment is in the manufacturing/processing/canning facility with the sauce?

Are the breadsticks & garlic Parmesan wings listed simply because they’re served with the sauce?  Are the wings breaded alongside shrimp at the factory?  Are the breadsticks marinated in butter beside lobster at the processing plant?

Are the pastas listed simply because they contain the sauce?  But then, there’s the Alfredo… which is a wholly different kind of sauce.  Are the noodles the culprit?  I must say that the whole thing has me befuddled.

Basically, you’re telling me that if I’m allergic to shellfish… I might want to avoid everything that contains pizza sauce …from a place called Pizza Hut?

Also, the text from the bottom may require a little clarification…

The allergen information displayed on this site is based on standard product formulations and is current as of March 2009. Variations may occur due to differences in suppliers, ingredient substitutions, recipe revisions, and/or product production at the restaurant.

Anchovies (Fish) are offered in many Pizza Hut restaurants. Shrimp (Shellfish) is offered in a very limited number of Pizza Hut restaurants. Customers with concerns should contact their restaurant directly to determine if these ingredients are handled in the restaurant.

Huh?  How is one to be made aware if there are different circumstances regarding  suppliers, ingredient substitutions, revisions, or product production?  I’ve never had a hostess seat me, list the specials, then divulge any information about new suppliers, possible substitutions, or about new preparation methods.  I’ve never seen it written on a dry-erase board inside the door, or in a menu insert.  How am I supposed to be sure that Pizza Hut isn’t going to inadvertently send me into Anaphylactic shock?

Does the second line about shrimp make all the above listed possible concerns no longer a concern… or is that in addition to already existing concerns?

Please, don’t take my questions as lashing out at you personally, but really… can you understand the frustration I have at learning of these menacing shellfish issues?  Certainly you can appreciate the humor of having to go to Pizza Hut only to avoid pizza sauce?  Perhaps the allergen information page needs updated and clarified?

I realize that I am sending a lot of questions your way at once.  I would like to thank you in advance for your time and I hope that you will give all of my concerns some serious contemplation, and perhaps pass it on to others at Pizza Hut or Yum! Brands for their additional input.

According to the Food Allergy & Anaphylaxis Alliance website, “Approximately 12 million Americans suffer from food allergy. Food-induced anaphylaxis is believed to cause 50,000 emergency room visits and about 150 deaths annually.”  I really don’t want to be one of those 150, or even one of the 50,000 any time soon… but I would like to be able to enjoy some fantastic pizza (without the aforementioned disastrous after-effects).

I look forward to your thoughts!

Inquisitively,
-Eric
world.and.lunar.domination@gmail.com

Yes, Mr. Williams, I have additional questions that have gone unanswered.  No, my issue is not resolved.  No, I do not wish to discuss this issue over the phone… as discussed in my original response to you.

I hope someone out there knows the answers to my questions!  At least we can amuse & confuse the companies responsible until I have a straight answer to this cross-contamination problem.

The venerated Yinzer parking chair.


If you live or work in the ‘Burgh, I’m sure you’ve seen it; The lonely lawn chair sitting in the middle of a parking space.  I always thought this was a phenomenon used most heavily on the South Side… but as time goes on, I realize that it’s all over the city… Especially when we have ridiculously snowy weather.  I’m sure other cities have this phenomenon… but I’m just talking about Pittsburgh.

Looks like they even have a Wikipedia entry, and a Google search pulls up a lot of seemingly relevant links.

As you can see from andybotpgh on Twitter, the “parking chair” can be anything that takes up a space that you labored to liberate from piles of snow.  By the way, the #parkingchair hashtag is genius.

While the parking chair is certainly visible throughout the year, my focus will be in the winter months, and well, really during the last couple of days… during the Snowpocalypse 2010 storm.

Like most of you, my wife & I labored for many hours on Saturday & Sunday to clear our sidewalk, steps, and to dig out our cars from the mess that is on-street parking in Dormont.  We cleared the sidewalk, only to have a place to put the snow from on top of & around our cars, then to shovel the sidewalk again… lifting snow on to the now approximately six foot high pile of frozen white pain in the ass from above in our tiny front yard.

To appreciate the insanity that surrounded or cars…

Snowpocalypse 2010 Car Un-Burial

It was chaos.  If you’re interested, check out the more photos of the surrounding neighborhood & nearby park here.

To put the ensuing rant in perspective… I fully realize that this is not a life-threatening problem, and that I’m not the only one with storm related issues.  There were and are a bunch of people in Southwestern PA without power for extended amounts of time.  They have problems.  This is just a slightly more than mild annoyance.

It was about three hours of work shoveling the cars out on Sunday.  It was quite labor intensive… but if it wasn’t done, the cars were obviously not going anywhere.  Well, mine might have broken out thanks to the AWD… but I risked damaging those around me, so I decided to shovel.

Of course, work was to be attended on Monday.  I had stuff that needed to leave that day, so I needed to be there.  I drove Bethany to work, & then went on to my job.  After normal working hours, I drove to pick up Bethany who had made it to the nearby Giant Eagle to do some grocery shopping.  After we rounded out the last few items, checked out, and headed home… we arrived to find a white Toyota SUV parked in the spot that took about an hour and a half of hard manual labor to clear.

As you can imagine, I was angry.  I don’t get angry all that often.  I’m generally a pretty mellow guy.  I was quiet angry.  Quiet angry isn’t good… just ask my wife.

After circling the block, it was evident that there was nowhere else safe to park.  Of the spots that had been shoveled-out, they were all filled.  Some spots hadn’t been shoveled, but they were filled with about 3 feet of snow, in a pile about as big as a small car… or with the car still under the pile.  Apparently not everyone had to be somewhere yesterday.

There were some other factors that added to my anger.  If the Toyota who had parked in my space backed up about 3 feet (which there was plenty of room to do), we could have pulled Bethany’s car up, and had plenty of room to park my car.  In my house, we call this (excuse the language) “asshole-parking”.  Really, there is no more apt a description.  There are no lines on the road, so your only hope is to park relative to the other vehicles.  Some people ignore this, and park with a half a space in front of and behind their vehicle.  Perhaps this is because they’re not good at parallel parking, or perhaps it’s becuase they don’t want anyone bumping into their precious automobile.  Either way, they’re still an asshole.  A typical conversation would go like this… after I walk in the door visibly winded…

Bethany, “Wow, were you running?  Do you have to pee or something?”

Me: “No, they’re all asshole-parked out there.  I had to go to the bottom of the hill & park.”

The bottom of the hill?  What’s this, you ask?  Well, there’s a little parking lot on the cross street at the bottom of our block that belongs to the park.  People use it for overflow parking in the neighborhood… because there never seems to be enough space to park.

Why not just park there last night?  Well, for one, it wasn’t plowed out properly… and by “not … properly”, I mean not at all.  It wasn’t even attempted.  The people parked there are in their own separate snow bunkers, not near any of the other cars at all, and one winner even parked in the entrance lane to the parking lot… effectively stranding everyone in the second row of the normally 3-row lot.

I dropped Bethany & the groceries off at the house, then circled the block a few more times… fuming the entire time.  I finally settled into a space on the cross-street at the bottom of the hill that no one had bothered to shovel.  There was about a car-length of snow about a foot high, so I went for it.  The Subaru handled it without a problem, and I got a little rush from driving in the snow.

I didn’t like parking where I finally ended up, because I was the first object on the side of the road road after coming down a poorly plowed and salted hill.  I might as well have painted a bulls-eye on the back & side of the wagon.

But, my thoughts were focused on that damn white Toyota SUV that was asshole-parked in the spot in which I spent hours clearing.  I wanted to write a passive aggressive note.  Something to the effect of…  “I’m glad you were able to use the space that it took three hours of shoveling to clear”.  I even thought of typing it, and including a photo above.  Seriously.  These thoughts went through my head.  I thought of piling snow on the car, buckets of water… all the tricks.  Bethany posted her frustrations on Facebook, and it was instantly echoed by many sharing in our anger and frustration, suggesting what we ought to do to the offender… and even to the extent of  my friend Dave saying he’d come over and take care of the problem.

I noticed a bunch of parking chairs stools, and even a saw-horse on the next street over as I circled the block.  Why hadn’t I thought of that?  Again, Facebook being a great tool for the need at hand, I asked for some thoughts.

The problem is that we don’t own the street in front of the house (and neither does the landlord).  I understand this.  It’s public on-street parking, and even we need a permit to park there during certain hours, and we have a visitor’s parking pass.  This is the other problem… the Toyota had said pass for our zone, so technically, they had just as much right to that space as I do… even if it is directly in front of my residence, and we spent time maintaining it due to weather issues.

Still, on a karma level, it’s a bitch.  The general consensus is that it’s not a nice thing to do… but still, it happens.  Some people out there are only concerned with themselves.  They needed a spot, they took it… end of thought process.  Perhaps they didn’t consider that it was hand-shoveled and that I was coming home from a long day with a car full of groceries?  Perhaps they did, and still didn’t care.

Here’s where the “what about me” kicks in…  Why didn’t I put out a parking chair?  Other people do it.  It’s a known and oddly respected practice in neighborhoods all around the ‘Burgh, and apparently even on the next street over.  Or is it respected?  I don’t think I’d park in a chaired space… simply for fear of what may happen to my vehicle.  Surely though, if a situation escalated to the point where a chair was removed, the space occupied, and there was some sort of retaliation… the chair placing retaliator would surely be at fault.

Do you respect the chair?  Do you use one?  Do you move them and park in the space knowing the law is on your side?

The Mythical Magical McGangbang


You’ve heard of the McGangBang, right?  For the uninitiated, there’s a world out there of fast food items not listed on the menu that are available for your dining pleasure (and most likely for your digestive displeasure) if you’re in the know, and if the employees are in the know.  This list from McDonald’s alone is pretty impressive.  There are many others out there.  My friend Andy used to apparently get a “Volcano” from Taco Bell, which was described to me as a burrito with everything in it.  Now that they have volcano tacos & burritos that are something else entirely, that might be an ordering issue.  If you’ve got time to kill or your interest is piqued, it’s definitely worth Googling.

At any rate, while I have raised a legitimate issue with McDonald’s, and I have gotten one response so far… I decided to use my W(aL)D email address to address a ridiculous issue with them.  So, off to the McWebform I went!  Sadly, you’re forced to pick a category… none of which exactly fits my query.   I think I posted to “McDonald’s U.S. Marketing, Promotions, and Advertising“, but it seems like my answer was brought about by the “Unsolicited Idea Policy“.  Perhaps I’m getting ahead of myself.  On to the emails…

My original submission (via McWebform):

Hello Friends,

I was wondering if you are aware of the mythical magical McGang-Bang, and if at any time in the future, you man be adding it officially to your menu?

I believe it to be a McChicken sandwich stuffed inside a Double Cheeseburger, the new 99¢ McDouble, or even a Big Mac.  The exact specifics are a subject of hot debate, as this is a rare creature, like Bigfoot, el Chupacabra, or the Unicorn.  There is also debate on whether to discard an extra bun or down it whole.

If you do plan to offer this in the future, what would the proper spelling be?  McGangBang, McGangbang, McGang-Bang, or McGang-bang?  I could see how all options would be acceptable?

I’m not sure where the name comes from, but it sure is catchy.  (Much better than “Arch Deluxe”, no?)

I’d like to be able to go into a McDonald’s and order a McGang-Bang without being looked at like I’m crazy when it’s common knowledge among certain circles.

Thanks for your time, I can’t wait to hear your thoughts on the matter!

-E.

Their “we got it, we’ll get back to you” reply:

From: McDonald’s DoNotReply@mcdonalds.com
Date: Thu, Dec 10, 2009 at 10:38 AM
Subject: McDonald’s Web Site Comment or Question
To: world.and.lunar.domination@gmail.com

Thank you for visiting McDonald’s website. Below is your email which has been submitted to McDonald’s Customer Response Center. While replies to this e-mail cannot be received, should you need to contact us again, please feel free to contact us through mcdonalds.com. Thank you.

Title: Mr.
First Name: ERiC
Last Name: AiXeLsyD
Mailing Address: ____ _______ _____ ____ __
City: Pittsburgh
State: PA
Zip: _____-____
Day Phone: 412-555-1212
Evening Phone: 412-555-1212
Contact Time: None.  Email please.
Your E-mail Address: world.and.lunar.domination@gmail.com
Comment: [What you just read above…]

Their “real” reply:

From: McDonalds.CustomerCare@us.mcd.com
Date: Fri, Dec 11, 2009 at 5:08 AM
Subject: Message from McDonald’s USA
To: world.and.lunar.domination@gmail.com

Hello ERiC:

Thank you for contacting McDonald’s recently with your idea for a product or service that you believe would be of interest to us. We appreciate your interest in McDonald’s, but it is our company’s policy not to consider unsolicited ideas from outside the McDonald’s system. We have retained an electronic copy of your submission solely for our records.

It’s not that great ideas cannot come from people outside of McDonald’s. Each year, however, McDonald’s receives thousands of unsolicited ideas and proposals for products and services from individuals as well as companies. Because of the volume of unsolicited ideas and the difficulty of sorting out what is truly a “new” idea as opposed to a concept that has already been considered or developed by McDonald’s, we must adhere to a strict policy of not reviewing any unsolicited ideas that come from outside the McDonald’s family of employees, franchisees and approved suppliers. We realize that we may be missing out on a few good ideas, but we have had to adopt this policy for legal and business reasons.

As a result, we must decline your invitation to review your submission and hope you understand the reasons for this decision.

Again, thank you for thinking of McDonald’s.

Jessica
McDonald’s Customer Response Center

ref#:6525973

————————————————————————————————————–

Please do not “reply” to this email response. No “replies” can be received through this mailbox. If you wish to contact McDonald’s Customer Response Center again, please visit our website at www.mcdonalds.com

————————————————————————————————————–

Are you finished with your holiday shopping? Even the person with everything gets hungry. An Arch Card makes a great holiday gift. For more information visit your local McDonald’s restaurant or our website at http://www.mcdonalds.com/archcard.

You wrote:
[You just read it above…]

Well, apparently my idea went to the wrong department, or someone that’s absolutely no fun.  I didn’t submit an idea!  I asked about a secret menu item…  Hopefully, as we’ve learned with most other web-forms, we submit again, and we get a different person responding.  Although, this looks curiously like a form letter.  Perhaps I should try again in a different category?  Should I ask for the email address of a real live person?  Perhaps I need to Google some names of high-up important McPeople and try to figure out the syntax of the company email addresses.  This worked with great success for me in the past with Boston Market.  Ha ha ha.

Also, I wondered on the Beat if putting a “Mc” in front of everything could be construed as racist?  As an American of Irish and Scottish descent, perhaps I should be taken aback by the flippant use of “Mc” in front of everything?  (By McDoanld’s, and even my own shockingly casual use.) It is after all, listed in the Racial Slur Database and in Wikipedia’s list of ethnic slurs.  Perhaps this is an idea to addressed in the future.  Dave was quick to point out though, that nothing is more racist than 365Black.  Wow.  Just…  Wow.  (…or McWow?) Also… What about leap day?  Is that a day off?

Find any of this amusing?  What’s the next step?

The Quiznos Toasty Torpedo™ and the diminutive hand model…


So, I recently wrote back to Quiznos at the suggestion of Jon on Twitter, and with the editing help of Dave once again. Jon has apparently been following the Subway saga along with a handful of other people… and thought that it may be an appropriate next step. I couldn’t agree more. In fact, I’ve had this thought myself, and if I remember correctly Jon had posted about it previously on Facebook or MySpace or Twitter or some social media site. Memory and my Googling skills fail me in finding that now, though.

I have high hopes on getting a well thought out response or two. I sent the message below to Mr. Jones, the same message to Mr. Bordeaux, and a slightly modified one to a few other email addresses that I managed to dig up. I enjoyed the candid reply from Mr. Jones before, although I was unable to get any further comment from Mr. Bordeaux or his team with whom he was going to share my email.

From: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Date: Tue, Nov 17, 2009 at 10:07 AM
Subject: The Quiznos Toasty Torpedo™ ads?
To: “Jones, Tony” <TJones2@quiznos.com>

Hello Mr. Jones,

I would like to thank you again for the response to my email last week regarding Subway’s lack of allergy awareness, cheese tessellation, appropriate responses to customer feedback, and poor decisions in general. I understand and have learned first hand that good communication is a key component to the Quiznos way of doing business. I also appreciate your expedited replies, and hope that you can gain something knowing how cavalier your competitor’s attitude is toward genuine customer concerns. I am glad to be a gauge of what you do at Quiznos, and I would like to hope that my feedback is valuable.

In sharing my recent adventures in email with some friends, I have noticed a theme that has come up in suggested queries for your fine establishment… and I must say that I have indeed wondered the same thing myself.

Are you using “little people” models for the toasty torpedoes ads, perhaps children or pygmies? I did get a turkey torpedo a while ago, and I did make a mental note that it seemed to be nothing more than a bread stick made into a sandwich. I thought that the toasty torpedo looked bigger in the ads… but I didn’t quite connect why until recently.

A quick Google image search led me to this photo, perfect for a reference for our purposes…

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I’m sure you can also see it now that I’ve pointed it out. I, my friend, cannot un-see it. There is no way that the hand in the above graphic is correctly proportioned to the Toasty TORPEDO™. I’m actually tempted to go get another one in an attempt to re-create this photo to see how accurate it may be. I can guarantee though, that if I did in fact hold a toasty torpedo like that, that it would most certainly fall apart. Mine lasted for about a bite and a half before it fell apart.

In Googling, I found multiple odd references to this ad campaign. Does Quiznos make any official statements to counter these goofy bloggers? I found one guy that thinks it looks like a cigarette ad. One guy seems to have a Freudian problem and these people seem to think that one commercial purposely compares your torpedos to a cup of human excrement. Okay, I have to give them that one. I mean… you did hear of 2 Girls, 1 Cup right? I’d find it and link to it, but some may find that offensive/distasteful and I’m sure you know how to use search engines. These people even seem to come to the same conclusion as I have toward the end of their blog… as well as a commenter on this blog.

I understand that all advertising is not one hundred percent factual, and that things tend to be exaggerated, but I really find this image rather misleading. While I understand that I’m not going to walk into a Quiznos any time soon and find a HAL 9000’s creepy sexually suggestive oven cousin, two gorgeous scantily clad women eating a sub rather suggestively, two naked rednecks in a tub of water over a campfire, a baby with the voice of a grown man, anyone suckling on any wolf teats, or even genetic mutations with Latino accents and tiny guitars floating in the air singing praise of your sandwiches… I feel that you owe some level of honesty to the customer.

While the other ads are easily discernible as attention grabbing goofiness, this one seems rather straight forward at first — yet dishonest upon further inspection.

I would love to hear your thoughts on the matter as well as the thoughts of any other marketing people or regional managers in the Quiznos family.

If I didn’t feel that I was already taking up too much of your time, I wouldn’t mind getting into a discussion on the violent phallic imagery that the shape and name of these subs not-so-subliminally suggest. I mean, really? Torpedo? Bullet? How many feminists have already written to discuss this? I feel that this topic is a less pressing issue though, to be saved for another day.

Torpedoes away!
-Eric

If you feel the need for a background to any of this, this is where it all started, and how it played out:

That’s my initial message, Subway’s official non-response response, me sending it to Quiznos for comment and getting one, and finally a response from Subway telling me that someone else will respond… which as of yet, has not happened.

…All of which leads us to this posting.