Tag Archives: iced tea

EAT MOR CHIKIN? My pleasure.

Posted on by Standard 5

I hate to sound like a commercial, and I know I’ve gone on & on about this before; but Chick-fil-A is consistently the best fast food chain around, without fail. I signed up for the Chick-fil-A of South Hills mailing list a while ago, and I’m always getting coupons and emails about specials and post-cards in the mail. One great recent one was that if you went in on Tax Day (April 15th for those anarchists out there) & saved your receipt, you could get the same meal for free on any day in May just by handing over the receipt! How cool is that?

The most recent cool promotion is that I got an invite in my email to request an invitation to try their new spicy chicken sandwich before it’s widely available next week. (The invites seemed to pop up all over Twitter & Facebook too, so they were readily available if you knew where to look!) I made the reservation, and printed an invitation with a custom barcode. I signed the wife up, so we could both enjoy a new sandwich.

Tonight we went & redeemed the coupons in the midst of some other errands, and the sandwiches were excellent… but the service (as always) was top notch. It was busy, but we were in & out of line quite quickly. We were greeted with a smile by the young girl at the cash register even though it was obviously a crazy work night. We even received beaded necklaces with a hot chili pepper charm to go along with our sandwiches. Of course, it’s always “my pleasure” instead of “you’re welcome” when you thank them for anything. Our food was out in a reasonably quick time, and seconds after we seated ourselves another young man in the dining area politely asked if we had everything that we needed.

About halfway through our meal, another young man came out with an envelope, on it was handwritten “Eric and Bethany Carroll”, and inside was this…

Thank you for coming to the Spicy Premiere Week!

Chick-fil-A | Thank you for coming to the Spicy Premiere Week!

Spicy Premiere Week - Free Milkshake

Free Hand Spun Milkshake

…yeah, it looks like the employees on duty tonight actually signed the postcard/coupon thing!

Apparently, it’s working because I’m blogging about it, and spreading the word, and I’ll be talking about it, and I’ll be crazy by working it in when anything remotely related comes up in conversation.

Before I was halfway to the garbage can on our way out this evening, the young man from the dining room took my tray & dumped it, this is usually a regular occurrence here too… just imagine it happening at McDonald’s, Wendy’s, Burger King, KFC, or Taco Bell. You can’t, can you?

These guys know how to get me to keep coming back, and how to get me to talk about them. Genius, I tell you. So if you’re into Spicy Chicken, try the new sandwich out. If not, check out Chick-fil-A anyway, for the best fast food experience you’ve had in a long time.

So I’m not completely biased… Chick-fil-A, if you’re listening, add baked potatoes to the menu! That’s the one thing you’re missing. I know I had one at a CFA in Florida… we want them in PA too!

Turner Dairy products at Giant Eagle stores?

Posted on by Standard 3

Turner'sGiant Eagle

I’m sure you remember my last post about Turner’s with the pretty picture.  I decided to ask Giant Eagle why all of their stores don’t carry Turner’s products…

From: Eric Carroll [mailto:me@my.email.address]
Sent: Monday, February 01, 2010 1:46 PM
Subject: Turner’s Dairy | Charie’s Old Fashioned Buttermilk

Hello Friends at the Big Bird,

I’m writing to you today to request that all of your Giant Eagle and Market District Stores carry products from Turner Dairy Farms, Inc.  I know that some locations do already carry Turner’s products, because I’ve written to them trying to track down some of Charlie’s Old Fashioned Buttermilk… and they clued me in to the Giant Eagle in Brentwood.  I know that the Giant Eagle in Murrysville also carries Turner’s Iced Tea.

I’d love it if the Cochran Road, Bridgeville, and Parkway Center locations had Turner’s buttermilk, chip dip, and tea varieties readily available.  I’d add them to my order virtually every time we shop there… much like I do now with the tea when I find myself in Rite Aid on Banksville Road.

I also find it hard to believe that with the myriad of products and name brands available at the new Market District in Robinson… Turner’s is nowhere to be found!  Have you tried the chip dip?  It’s incredible.  It puts the Kraft and B L brands to shame.

You’ll find in the attached photo all of the Turner’s bounty that my wife & I picked up this weekend while just passing by the Brentwood Giant Eagle.  I can assure you, these products would be on every grocery order if available at the Giant Eagle locations where we typically do most of our shopping.  Not only these products, but the raspberry & lime tea… and just about everything that Turner’s offers!  (Sorry, I don’t do diet drinks.)

Thank you for taking the time to read my email, and I hope that you give Turner’s products serious consideration for inclusion in your fine establishments.

Sincerely,
-Eric
me@my.email.address

And, they responded…

From: “Frey, Brian” Brian.Frey@gianteagle.com
To: “me@my.email.address” me@my.email.address
Sent: Tue, February 2, 2010 10:39:21 AM
Subject: RE: Turner’s Dairy | Charie’s Old Fashioned Buttermilk

Eric,

Thank you for taking the time to write to us regarding Turner Dairy Farms and some of the items that you obviously like as detailed below.

I can understand your frustration related to these items that you feel passionately about not being readily available and convenient to purchase.  However, I must honestly inform you that we don’t have any upcoming plans to carry additional Turner Dairy Farms items at any of our corporately owned Giant Eagle and Market District locations.

We get contacted by customers on a daily/weekly basis requesting us to carry a variety of items from local dairies, and we just cannot support all of these local dairy item requests in our limited dairy cooler space in our stores.  To manage the limited space we have in stores, we try to partner with dairies and vendors that can provide us item programs that accommodate the needs of the majority of our customers.  If we were to carry a representative sample of all the local dairy items that we get contacted about, we would have to eliminate a large portion of our current item mix that a significantly larger customer base demands us to carry and also asks us daily/weekly to expand upon but we cannot as a result of the same limited space challenge.

Sorry I could not give you better news here.  There are a lot of items that I am personally fond of that I have decided to not carry as well due to our limited space and need to satisfy the largest amount of our customers.  In the meantime, some of our independently owned and operated stores such as Brentwood are allowed to carry the Turners Dairy Farms items as you note below.  We allow those owners to have some flexibility in their item mix, and some stores have elected to carry Turners items based on customer demand or geographic proximity to the dairy.

Sincerely,
Brian Frey

Category Buyer
Giant Eagle, Inc.
101 Kappa Drive
Pittsburgh, PA 15238
412.963.2592
Fax: 412.968.1706
E-mail: brian.frey@gianteagle.com

D’oh!  Well, it doesn’t hurt to try, does it?  Apparently Giant Eagle has no intentions of widely carrying Turner’s products, but at least they’re honest about it.  It’s just annoying that I can’t do all of my grocery shopping in one store (or even at one chain), especially with the vicious circle of fuelperks and foodperks and whatever other kind of perks they come up with next.

Interestingly enough, I just sent an email to all those with whom I’ve shared communication with in the past at Giant Eagle, but the “To” address was cut out of the original inline reply… so I have no idea which one actually got through.

I’m assuming they’d have to have an onslaught of messages in order to even consider carrying the Turner’s products.  If you’re so inclined, you can…

Not that many of you are that adamant about the Turner’s brand… but if you are, or you know someone who is… please feel free to direct them here.

Turner’s | Charlie’s Old Fashioned Buttermilk

Posted on by Standard 8

Turner’s is awesome… whether you’re talking about the Iced Tea, the Tea-Bird, the Buttermilk, all the other products, or the customer service.  I just thought I’d share while again trying out the post-via-email feature on WordPress.  Apologies, you’ll have to read from the bottom up for it to make sense…

From: Nicholas Yon <Nicholas@TurnerDairy.net>
To: Eric Carroll <me@my.email.address>
Sent: Mon, February 1, 2010 11:38:57 AM
Subject: RE: Charlie’s Old Fashioned Buttermilk?

Eric-

Thank you for the email and picture!  Looks like a nice variety of products.  I am glad to know that your trip to Brentwood GE was a success this past weekend and I hope that it continues to provide you with a viable option for procuring our higher standard products (and especially our Charlie’s Buttermilk).  If you enjoy baking, try the Charlie’s Buttermilk in everything from waffles to mashed potatoes to biscuits.  Thank you also for passing along your comments to Giant Eagle corporate.

We truly value your dedicated support of our products.  Have a great week!

Nicholas Yon

Marketing Director

Turner Dairy Farms, Inc.

From Local Farms to Local Families!

Nicholas@turnerdairy.net

412-372-2211

From: Eric Carroll [mailto:me@my.email.address]
Sent: Monday, February 01, 2010 10:39 AM
To: Nicholas Yon
Subject: Re: Charlie’s Old Fashioned Buttermilk?

Hello Nicholas,

I just wanted to thank you for telling me about the Giant Eagle in Brentwood .  We stopped a few weeks ago when in the area to no avail… the milk shelves were quite bare… must have been re-stocking time.  This past Saturday evening though, we hit the mother-load.  I grabbed two little jugs of Charlie’s Old Fashioned Buttermilk and (as you can see in the attached photo) a bunch of other Turner’s products!

The Buttermilk is awesome… it’s just like the stuff we used to pick up when I was really little at an old local dairy farm that is long since gone (Sinan’s in Murrysville/Export PA).

I intend to pass the photo along to several local Giant Eagles to urge them to also carry your products.  They’re obviously great sellers, and all the stuff in the photo could regularly be their sale if they’d only have the stuff in stock!

Have a good week!
-Eric

.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

From: Nicholas Yon <Nicholas@TurnerDairy.net>
To: Eric Carroll <me@my.email.address>
Sent: Mon, December 28, 2009 10:27:44 AM
Subject: RE: Charlie’s Old Fashioned Buttermilk?

Eric-

Thank you for the email, kind words, and years of dedication.  The Turner family, our employees, and our local family dairy farms truly appreciate your patronage of our products all these years.  Plus iced tea stickers on a guitar case is “uber-cool.”

Listed below is the closest location to you that currently carries our Charlie’s Old Fashioned Buttermilk with real butter flakes.  This is an independent Giant Eagle location, thus they are able to offer Turner’s higher standard dairy products.

I’ve also attached a “product request” form that can be filled out and turned into the store manager or sent to any local Giant Eagle or Kuhn’s.  I would also encourage you to email the company directly via their website.

We currently produce three varieties of buttermilk:

– Charlie’s Old Fashioned Buttermilk – a whole buttermilk with real butter flakes

– Light Buttermilk – a 1% light buttermilk

– Baking Buttermilk – light buttermilk formulated for baking

Thank you again for the email and question.  Have a great New Year!

Giant Eagle (they carry the plastic quart size)

Brentwood Towne Center

600 Towne Square Way

Pittsburgh, PA   15227

Nicholas Yon

Marketing Director

Turner Dairy Farms, Inc.

From Local Farms to Local Families!

From: Eric Carroll [mailto:me@my.email.address]
Sent: Monday, December 28, 2009 1:03 AM
To: customer service
Subject: Charlie’s Old Fashioned Buttermilk?

Hello Friends,

I’m a huge fan of Turner’s iced tea… I even wrote a letter years ago that warranted a free T-shirt and a few little jug labels.  I grew up in Murrysville PA not far form a little mom n’ pop store called Thomas’ that sold your milks, teas, and other products & got me hoooked.  I still have the Tea labels on my guitar case, and my wife cringes when I wear my bright orange and slightly tattered Tea-shirt.

Now I live in Pittsburgh, and I go out of my way to get Turner’s, as they don’t sell it at the Giant Eagle where we do our grocery shopping, or at the Kuhn’s that’s right by our house.  We have to go to Rite Aid to get the tea, and we usually pick up Turner’s dip & some chips while we’re there.

I know of a small number of other places around that carry the tea…  I think the BP station, and a beer distributor here are loyal Turner’s sellers… but I hear you have a new product that I’d love to get my hands on…  Buttermilk with the flecks?  I can’t find this type of buttermilk anywhere… I’ve been looking for it for … well, it has to be over a year now.  I heard a dairy up north makes it… but I haven’t been able to find any in local stores.

My mom told me that she had discovered it at Wal-Mart in Delmont, and belives that the aforementioned Thomas’ sells it… but I rarely find myself out that way these days… especially not to do any grocery shopping.

Are you able to tell me which (if any) stores in my area have been carrying this new flecked buttermilk?  I’m currently in Dormont… zip code 15216.

Also wondering… do you have any sort of form letter that I could send to Giant Eagle and/or Kuhn’s to request that they carry your tea in addition to or instead of some of the other local flavorless tea brands?

Thank you for your time, can’t wait to hear from you!

Thirsty!
-Eric

P.S. – What’s the difference between the baking buttermilk & the other varieties?

Message from McDonald’s USA [ref#:6502666]

Posted on by Standard 8

Heh.  McDonald’s wrote back about my brief stop and UrbanSpoon.com review (posted with pictures) the other night.

Here’s the message below, that rides the “impersonally personal response” line quite well.

Someone got rid of the pictures at UrbanSpoon.com… perhaps they were flagged as inappropriate?  I can see that.  Oh well, no reason I can’t show them here.

Stall #1

Stall #2

Here’s my review…

photo prime
“Sadly, had the best service there tonight in years…” by ERiC AiXeLsyD (98 reviews)
November 29, 2009 – Doesn’t like it – Small crew tonight, decent night-time crowd, stopped for a late dinner, was served relatively quickly… fries were a perfect golden color and hot… burgers were OK, super-greasy but it IS McDonald’s. We were out at an event earlier, on the way home… had to use the facilities… but they were trashed. Stall #1 had no TP dispenser, the roll was on the back of the commode, and the bowl was chock full of the stuff. Stall #2 had a broken doorknob/lock mechanism. One hand dryer was stuck on, the other didn’t work, and both urinals were full of urine. I know they can’t control flushing… but periodic checks/cleanings and some repairs might be in order.  Just when I thought this place had their stuff together for once… My advice? When stopping here, use the facilities somewhere else.

1 person likes this review Recommend

And here’s their response with my message submitted through the McWebform following below…

From: McDonalds.CustomerCare@us.mcd.com
To: eric_aixelsyd@yahoo.com
Sent: Tue, December 1, 2009 5:14:49 AM
Subject: Message from McDonald’s USA

Hello Eric:
Thank you for taking the time to contact McDonald’s Customer Service Center to bring your recent experience to our attention.First, I hope you will accept my sincere apology for your disappointment in McDonald’s. I can assure you that we want you to be completely satisfied every time you visit one of our restaurants.Because most McDonald’s restaurants are independently owned and operated, I have forwarded your comments to the franchise owner or local representative for follow up at the restaurant you visited. Please be assured that your comments will be investigated and, if appropriate, corrective action will be taken.

 

Secondly, although we did not completely meet your expectations, please know that our restaurant employees strive to maintain the highest standards of quality, service, cleanliness and value and it’s certainly nice to know that their efforts are appreciated. We want to recognize your complimentary comments and thank you for your kind words.

Again, thank you for taking the time to contact McDonald’s and giving us the opportunity to address your concerns. Customer feedback is very important to us as it helps us improve. McDonald’s is number one because of customers like you.

Ashley
McDonald’s Customer Response Center

ref#:6502666

————————————————————————————————————–

Please do not “reply” to this email response. No “replies” can be received through this mailbox. If you wish to contact McDonald’s Customer Response Center again, please visit our website at www.mcdonalds.com

You wrote:

The crew in the place tonight seemed to be operating well, were friendly, and quickly as far as the food was concerned, but the parking lot was full of cars for the bar next door, and the men’s bathroom was disgusting.  Please see this link for a review & photos: http://www.urbanspoon.com/r/23/1346713/restaurant/Far-South-South-Hills/McDonalds-Pittsburgh

Rarely is this kind of stuff ever followed up by the local chain. I don’t know if that’s indicative of stores nation-wide, or just in our area.  Then again… it gets me wondering…  I put my address in that webform… and my photo is up at UrbanSpoon.com.

Bad idea?