Tag Archives: McDonald’s McDonalds

McObservation

Posted on by Standard 4

McDonald's on Urbanspoon

I’d love to think that I had something to do with this, but hopefully it stemmed from many other customer complaints about this place to the right people and not just from my persistent prodding.

I saw a tweet last night from another McCustomer in my area that made me laugh out loud:

Hey @AiXeLsyD13, went to the West Lib McD’s today. They had some bigwigs in monitoring operations. They had stopwatches & everything
15 hours ago via web

Thank you for the tweet, Heather!  I know Heather and a few other people from the area have expressed their exasperation with this McDonald’s via Facebook, Google, Twitter, & I think even Urbanspoon… and in the comments section in one of my blog posts about the West McLiberty location, and maybe something has been pushed through by Mr. Kausky since the last time I heard form Ms. Jones, although Ms. Jones did mention someone coming to help them turn into the “well-oiled machine”.  I doubt my tweeting had anything to do with it.

I encourage everyone to keep writing to this McDoanld’s and to corporate until customer service is at an acceptable level (like that of the McDoanld’s in Canonsburg).

McDoanld’s corporate contact form on the Web: http://www.mcdonalds.com/us/en/contact_us.html

McDonald’s #5834 (West Liberty Ave.):

McDonald’s #4856 (Canonsburg):

The McDonald’s Twitter Team plus a few more:

Message from McDonald’s USA [ref#:6502666]

Posted on by Standard 8

Heh.  McDonald’s wrote back about my brief stop and UrbanSpoon.com review (posted with pictures) the other night.

Here’s the message below, that rides the “impersonally personal response” line quite well.

Someone got rid of the pictures at UrbanSpoon.com… perhaps they were flagged as inappropriate?  I can see that.  Oh well, no reason I can’t show them here.

Stall #1

Stall #2

Here’s my review…

photo prime
“Sadly, had the best service there tonight in years…” by ERiC AiXeLsyD (98 reviews)
November 29, 2009 – Doesn’t like it – Small crew tonight, decent night-time crowd, stopped for a late dinner, was served relatively quickly… fries were a perfect golden color and hot… burgers were OK, super-greasy but it IS McDonald’s. We were out at an event earlier, on the way home… had to use the facilities… but they were trashed. Stall #1 had no TP dispenser, the roll was on the back of the commode, and the bowl was chock full of the stuff. Stall #2 had a broken doorknob/lock mechanism. One hand dryer was stuck on, the other didn’t work, and both urinals were full of urine. I know they can’t control flushing… but periodic checks/cleanings and some repairs might be in order.  Just when I thought this place had their stuff together for once… My advice? When stopping here, use the facilities somewhere else.

1 person likes this review Recommend

And here’s their response with my message submitted through the McWebform following below…

From: McDonalds.CustomerCare@us.mcd.com
To: eric_aixelsyd@yahoo.com
Sent: Tue, December 1, 2009 5:14:49 AM
Subject: Message from McDonald’s USA

Hello Eric:
Thank you for taking the time to contact McDonald’s Customer Service Center to bring your recent experience to our attention.First, I hope you will accept my sincere apology for your disappointment in McDonald’s. I can assure you that we want you to be completely satisfied every time you visit one of our restaurants.Because most McDonald’s restaurants are independently owned and operated, I have forwarded your comments to the franchise owner or local representative for follow up at the restaurant you visited. Please be assured that your comments will be investigated and, if appropriate, corrective action will be taken.

 

Secondly, although we did not completely meet your expectations, please know that our restaurant employees strive to maintain the highest standards of quality, service, cleanliness and value and it’s certainly nice to know that their efforts are appreciated. We want to recognize your complimentary comments and thank you for your kind words.

Again, thank you for taking the time to contact McDonald’s and giving us the opportunity to address your concerns. Customer feedback is very important to us as it helps us improve. McDonald’s is number one because of customers like you.

Ashley
McDonald’s Customer Response Center

ref#:6502666

————————————————————————————————————–

Please do not “reply” to this email response. No “replies” can be received through this mailbox. If you wish to contact McDonald’s Customer Response Center again, please visit our website at www.mcdonalds.com

You wrote:

The crew in the place tonight seemed to be operating well, were friendly, and quickly as far as the food was concerned, but the parking lot was full of cars for the bar next door, and the men’s bathroom was disgusting.  Please see this link for a review & photos: http://www.urbanspoon.com/r/23/1346713/restaurant/Far-South-South-Hills/McDonalds-Pittsburgh

Rarely is this kind of stuff ever followed up by the local chain. I don’t know if that’s indicative of stores nation-wide, or just in our area.  Then again… it gets me wondering…  I put my address in that webform… and my photo is up at UrbanSpoon.com.

Bad idea?