Dunkin’ Donuts on Allergy Signage… [Case# 7577485]


Did you see my allergen warning sign photos from Dunkin’ Donuts and Giant Eagle?  I wrote to both of them to thank them for displaying the signs.  Giant Eagle was the first to reply, and now I’ve heard from Dunkin’ Donuts.  I submitted the following via webform:

Hello,

I was in the Dunkin’ Donuts in Dormont this weekend, and I was pleasantly surprised to see this allergen warning sign:  http://i127.photobucket.com/albums/p139/worldandlunardomination/Signs/p_00527.jpg

As someone who has a severe allergy, I found this to be a responsible and proactive decision on the part of Dunkin’ Donuts, and I just wanted you to know that it’s an appreciated gesture.

Thankfully, my allergy isn’t to peanuts, or I’d most likely go nowhere near your fine establishments, much like I currently avoid Red Lobster and Long John Silver’s due to my shellfish allergy.

I did, as the sign suggested, go to https://www.dunkindonuts.com/aboutus/nutrition/ in order to see allergen information for some of my favorite menu items.

I also see that you have a blanket *.pdf available showing nutrition information for all of your products.  Do you have something like this for allergens in all of your products?

It’s a red flag for me that you have “Crustaceans” on the list, and even expand upon it under the data table with “Crustaceans include, crab, crayfish, lobster, and shrimp.”

Do any of these creepy little sea-bugs show up in any of your products?  My curiosity is piqued, my friends!

Thank you for your time, and for responsibly posting allergen warnings.  I look forward to hearing from you!

Not dead yet,
-Eric

Ant they wrote back…

From:customerservicereply@dunkinbrands.com” <customerservicereply@dunkinbrands.com>
To: me@my.email.address
Sent: Tue, October 12, 2010
Subject: Case# 7577485 – Dunkin’ Donuts

Hi Eric,
Thank you for taking the time to contact Dunkin’ Donuts.
To answer your questions regarding allergens, the stores should have a printed document available behind the counter that will tell you if any of the allergens required to be listed by the FDA are in our products.
If you call our Consumer Care line, they can tell you as well.
As far as the shell fish listing on our forms, that form is required by the FDA. We have to show it on the form but you won’t see it checked off for any of our products.
I hope this answered your questions.
You can reach us at 800-859-5339 M-F 8:30AM to 5:00PM EST.
At Dunkin’ Donuts we value our customers and are committed to making your visits to our stores a pleasant experience.

Thank you and have a great day.

Louise
Customer Relations Associate

Reference # 7577485

It’s interesting how people intemperate the laws… I certainly don’t see standardized allergen information on all food-related websites. I’m glad that companies like this are at least trying to be active in their warning, and hope it’s not just a “CYA” measure.

It’s also interesting to note that I received a the same  exact reply to this message at least 13 times, all with the same case/reference number.  Weird.

https://aixelsyd13.com/wp-content/uploads/2010/10/allergy-sign-d-donuts-p_00527.jpg

Giant Eagle on Allergy Signage… [Incident #: 12702111]


So, remember my allergen warning sign photos from Dunkin’ Donuts and Giant Eagle?  I wrote to both of them to thank them for displaying the signs, and Giant Eagle is the first to reply.  I submitted this via webform:

Hello,

I’d like to thank you for actively posting allergen awareness/warning signage.  Sunday, I came upon this sign above some chocolate chunk (& other) cookies on a display table at the GE in Parkway Center: http://bit.ly/bg09rX

As someone with a severe allergy to shellfish, I appreciate these kinds of signs… but the all-inclusive sign begs the question:  Did these cookies come into contact with any shellfish in the bakery?  I hope not!  I worry enough about the crab cakes & seafood salad in the deli counters!

Thank you for your time, I look forward to hearing from you!

-Eric
me@my.email.address

And their reply:

From: sc autoemail <sc.autoemail@gianteagle.com>
To: “me@my.email.address” <me@my.email.address>
Sent: Fri, October 8, 2010 9:06:49 AM
Subject: In response to Giant Eagle Incident #: 12702111

ServiceCenter Operator: arabia michele

In response to your recent communication:

Incident #: 12702111

Brief Description:
Store: Parkway Center Giant Eagle Hello, I’d like to tha

Response:
At  10/08/10 09:06:47  we wrote:
10/08/10 09:06:47 (arabia michele):

Good Morning Eric,

Thank you for contacting Giant Eagle and for sharing your thoughts and concerns with us regarding our allergen signs and the possibility of cross-contamination of shellfish in the bakery.

The sign was generated to alert allergen sensitive customers that our stores do process all allergens. You are correct in your assumption that seafood is not present in the bakery department. We appreciate your feedback and will use it to determine signage needs in the future.

If you have any further questions or comments, please contact our Customer Care Department toll-free at 1-800-553-2324.

Again, thank you for taking the time to contact us and please know that we welcome your thoughts and feedback in the future.

Sincerely,

Michele Arabia
Bakery Merchandising Department
Giant Eagle, Inc.

I’d like to see stores become more active in labeling prepared foods, but this is a a start.  As noted in the comments on my last allergy post, they are currently doing more than required by law… so that’s a good thing.

 

https://aixelsyd13.com/wp-content/uploads/2010/10/allergy-sign-giant-eagle-p_00533.jpg

May the Schwartz be with you, always.


Well, I still haven’t gotten around to sending the snail mail version of my Spaceballs Special Edition in 3D idea… but I did pop it off to a few other email addresses.  Of those, they did go to the dudes at Spaceballs: The Prequel.  Sadly, as I write this, that site is no more.  They seem so share my affinity for the odd, as illustrated by this excellent response…

from Aaron Dietz <aarondietz@gmail.com>
to Arik Cearbhall <arikcearbhall@gmail.com>
cc slave2moonlight@yahoo.com
subject Re: Spaceballs 3D – featuring more Yum! Brands characters?

Friends and mighty allies,

It gives me great pain to share that Dark Quino and I (Dark Aaron) will be closing down spaceballstheprequel.com within a month. We thought a lot about the decision and ultimately decided to move on to other projects. This is not because a prequel or other way of furthering the Spaceballs franchise is not merit-worthy! On the contrary, it’s still a fine idea, and it should be done.

However, after many years of fighting the fight, we have agreed to let the project rest.

Sadly, Arik, we were never able to get a personal reply from Mel Brooks, or even anything substantial from his studio. We do take partial credit in promoting Spaceballs enough that they created an animated series for it, but that’s as far as we got.

I wish you the best of luck with your idea, Arik. It is worthy of many exclamation points!!!!!

Love the R2D2 parody-character–yes, let’s put the soul back into the franchise with the most important piece! And Argbar–oh my, there’s no way that wouldn’t be on YouTube, and in people’s heads, and everywhere. Argbar is my new favorite uncreated character. Nice work!

Best to you all. And keep in touch about Spaceballs news at my other e-mail address: aarondietz@gmail.com (darkaaron@spaceballstheprequel.com will soon be going away).

May the Schwartz be with you, always.

Aaron (no longer Dark Aaron)

Heh.  That’s by far the best reply!  Although, the letter from Michael Winslow’s agent saying that Michale would be involved is funny on a whole different level…

Just in case you forgot….

Spacesalls Special Edition in 3D Character Designs

Spacesalls Special Edition in 3D Character Designs

I also wrote back to Rebecca Thornsberry at Chick-fil-A, you may remember that she suggested that I call corporate

Arik Cearbhall <arikcearbhall@gmail.com>  wrote:

Hello Rebecca,

Thank you for the quick & informative reply, even though this doesn’t have much to do with you!  Have you ever seen Spaceballs?  Are you a Mel Brooks fan?

I really appreciate the corporate phone number, but do you have an email contact there?  I prefer to communicate by email, as I have an intense fear of the telephone.

Good luck with your local Chick-fil-A, you’re consistently the most polite fast food chain, even via email!

Dink Dink, Dink Dink Dink… Dink. Dink. Dink,
Arik

And got another reply…

from Chick-fil-A South Hills  <cfasouthhills@gmail.com>
to Arik Cearbhall <arikcearbhall@gmail.com>
subject Re: Spaceballs 3D – featuring more Yum! Brands characters?

Hello Arik.  I do not have an email address for anyone because I am not sure who to send you to.  Just call that 1-800-CFA-CARE number and ask for someone in the marketing department.  That is what i would start with or they might be able to give you an email address. Since you are calling the corporate office, I was suggest actually calling at first.

Good luck,
Rebecca Thornsberry
Marketing Director

Chick-fil-A at South Hills
1620 Washington Road
Pittsburgh, PA 15241
Store- 412-833-1165
Cell- 412-443-5534
www.chick-fil-a.com/southhills

They’re so polite, even in their replies to obviously insane emails.

Spaceballs Special Edition in 3D


So, if you’ve been following the Yum! Brands saga, you know that I’ve been messing with them for a while on both legitimate and goofy levels, and that I had this idea a while ago.  I finally acted upon it.  I had to set up an alias to do it, as I’m sure most of my contacts just cringe when email from me hits their inbox.  Mel Brooks either doesn’t have an email address, or it’s a closely guarded one… as it’s very difficult to find anything for him.  I may have to print this out & snail mail it.  I’m sure it has the potential to get a funny reply.

I see, your Shwatrz is as big as mine…

from: Arik Cearbhall <arikcearbhall@gmail.com>
to: [All kinds of people]
subject: Spaceballs 3D – featuring more Yum! Brands characters?
mailed-by: gmail.com

Hello my friends,

At last we meet again for the first time for the last time.

I write to you today with a revelation regarding Spaceballs. It is my belief that something needs to be done before George Lucas releases Star Wars in 3D, Spaceballs needs to have a re-vamped special edition (like the Star Wars ones released in 1997), possibly even jumping in to 3D before Star Wars.

The reason that I’m writing to both “Yum! Brands” and MGM employees is because I can’t find a good email address for Mel Brooks. Does Mel have an email address?

MGM still owns the rights to the movie, correct? Also, I address “Yum!” because, as you well know, two characters that are parodies of “Yum! Brands” brands appear quite prominently in the Spaceballs saga. If you don’t know, here’s some help from Wikipedia:

  • Pizza the Hutt, named after the pizza restaurant chain, is a half-man, half-Pizza Mafioso and a parody of Jabba the Hutt. He forces Lone Starr to pay one million credits to him. By the end of the film, however, a “news segment” watched by Lone Starr and Barf reveals that Pizza got locked in his limo and ate himself to death, thus meaning Lone Starr and Barf won’t have to pay anymore. The voice of Pizza the Hutt is performed by Dom DeLuise.
  • Colonel Sandurz[8] is a parody of the leading Imperial Officers from Star Wars, such as Veers and Piett or Grand Moff Tarkin. ‘Colonel’ is his rank; however, ‘Kernel’ is his real name. His name is a pun on KFC‘s founder Colonel Sanders. (At one point, Dark Helmet taunts him into action, saying, “What’s the matter, Colonel Sandurz? Chicken?“)

I believe that the Schwartz has aligned because at the time of the filming of Spaceballs, these were parodies of two wholly separate fast food companies. (Or were PepsiCo or TriCon in control at that point?) Now, they are just two of many systems in the “Yum!” galaxy, if you will.

The opportunity exists to film news scenes and digitally insert new characters… and in the spirit of the original; “Moichandizing! Moichandizing! Moichandizing!” I still never did get Spaceballs, the flamethrower. We are at a point in time with advertising and merchandising where a once preposterously offensive idea would now be considered almost normal.

This could be a huge cross-promotional tie-in empire, and may even save MGM from its current financial woes. I propose a set of new characters, new scenes, and new toys/products…

New Characters:

  • AN-UU (pronounced “Ay – en – double – you”), the fearless side-kick to Dot Matrix. After all, this is the most obvious glaring omission from the original Spaceballs movie. Yeah, you can combine Luke & Han, but you can’t drop R2-D2! He is the undeniable (albeit mechanical) heart of the Star Wars franchise. Imagine, he could be like a little root-beer bottle or vending machine shaped droid.
  • Tako Juan Bellobi, Lone Star’s other mentor, who gives him the Schwartz ring saying it was his father’s, then sends him to Yogurt to learn how to use it. Living in a desert, the Mexican tie-in, a colorful Mexican-styled blanket instead of the Jedi robe… a “Stinking Badges” Blazing Saddles reference, a cojones joke or two, this could be a comedic gold mine.
  • Long Jon Argbar, arguably one of the most recognizable internet memes of all time would be Admiral Ackbar’s “It’s a Trap!”. This simply cannot be ignored. Long John Silver and Admiral Ackbar would be a perfect mix given their similar aquatic nature. I see the character almost like Davy Jones from Pirates of the Carribbean: Dead Man’s Chest. Also, if we want to get super nerdy, I have derived the name Argbar from (obviously) Ackbar and the Latin for silver, argentum. Tie in fictional pirates’ proclivity to exclaim “Argh” or “Arg” or “Arrrr”, and we have a win-win-win situation.
  • The Wing Fleet – Not a character per-say… but a play on Tie-fighters and X-Wings, a rebel alliance and empire (“Yum!”-pire?) ought to be created… legions of the Spaceballs’ fighters could be shaped like chicken wings and fly out of a large bucket on top of the ship.

(Please see my character design concepts in the attached *.jpg)

New Scenes/Bits/Gags:

  • To parody the interrogation scene from Star Wars: A New Hope and to tie into KFC’s new healthier image… Colonel Sandurz could “grill” Princess Vespa much like the “comb the desert” scene. Can you see the giant grill now? The lines on her back? Perhaps a smells/tastes like chicken joke?
  • In the “It’s a Trap” spirit… Long Jon Argbar’s shtick could be to exclaim “It’s a ___!” over & over again, perhaps stopping all the action and looking at the camera after a particularly bad one… and shrugging his shoulders before moving on with it. The blank could be many different things; Tap (in reference to AN-UU’s root beer tap perhaps?), Carp (an aquatic fish reference), frap (Mr. Coffee/Mr. Radar joke), or many, many more things… like Tarp, Part, Wrap, Crap, etc.

New Products & Tie Ins:

  • Yogurt – Perhaps most obviously, yogurt ought to be offered as a dessert item on all “Yum! Brands” restaurants’ menus… perhaps in collectible cups? Everyone’s into this health-food malarkey these days. Perhaps even frozen yogurt, as to not be so disgusting?
  • Toys – Obviously the toys associated with kids meals would be big hits with kids & collectors alike. The toys from all the chains could represent their parodied character and a few of his friends… needing to visit all of the chains to complete your collection… possibly even getting a part of the Spaceballs ship (Mega-Maid) at each chain that are all put together Voltron-style, much like the Transformers reference in the Spaceballs movie?
  • If you guys want to get crazy, we could reach out to Starbucks and infuse them into the Mr. Coffee scene, and replace all references to “spacebucks” as “starbucks”. Perhaps “Yum!” could acquire them before the release of the film?

As you can see, this is a no-brainer, and once you have had the time to review my email, and perhaps forward it to Mel Brooks and/or Brooksfilms Ltd., you will most assuredly be prepared to move along at ludicrous speed. There is no way to not make money with this.  Star Wars fans will rabidly go after anything remotely associated to the movie, and most are geeks who love Mr. Brooks’ style of humor.

If new scenes need to be filmed, I’m sure Rick Moranis, Bill Pullman, George Wyner, Daphne Zungia, and the others would appreciate the work. Perhaps Barf could be wholly replaced by new hot funnyman Zach Galifianakis, as John Candy would be currently unavailable due to his deceased nature. You wouldn’t even need to add much fake fur to the costume. Have you seen the guy?

As far as my involvement, I expect nothing other than to be credited with the inception/inspiration of the project. I would just like to see it happen; perhaps a producer credit? From what I understand, those are mostly meaningless anyway.

I’d like to thank you for your time, and I’m sure you’re as excited about this as I am. These are the droids you’re looking for.

May the Schwartz be with you!
Arik

And, this was the attached photo…

Spaceballs 3D Special Edition Character Designs by Arik Cearbhall

I know, I have mad photo-editing skills.  You don’t have to tell me.

As an afterthought, I felt that all of the other fast food chains out there shouldn’t be denied, so… I re-sent the message with this as a forward:

Hello friends,

I write to you to present an opportunity that may titillate your funny bone.  I have recently written to Mel Brooks, MGM, and your competitor, “Yum! Brands” in the interest of putting together a “Special Edition” version of Spaceballs (perhaps in 3D) featuring new Fast Food related characters.  I have not yet received a reply, but after it was sent, I felt that I had been leaving out many other fine establishments.  Would you have any interest in participating in such a project?  I can certainly come up with new character designs as a parody of your brands.  I consider myself an expert on both Star Wars and fast food.

Please find my entire original message below, and see what you think as it pertains to you!

Hail Skroob!
Arik

Heh. This message actually got me the first few replies…

From a local Chick-fil-A:

from: Chick-fil-A South Hills  <cfasouthhills@gmail.com>
to: Arik Cearbhall <arikcearbhall@gmail.com>
subject: Re: Spaceballs 3D – featuring more Yum! Brands characters?
mailed-by: gmail.com

Hello Arik.  My name is Rebecca Thornsberry and I am the Marketing Director for the Chick-fil-A at South Hills.  Each store is individually owned and operated, so this sounds like something that you would have to get permission from our Corporate Office in Atlanta to do.  If you feel like you’d like to pursue this, you could start with the 1-800-CFA-CORP.  Thanks for offering this to us, but I am sorry that I cannot help you with this.

Thanks,
Rebecca Thornsberry
Marketing Director

Chick-fil-A at South Hills
1620 Washington Road
Pittsburgh, PA 15241
Store- 412-833-1165
Cell- 412-443-5534
http://www.chick-fil-a.com/southhills

From an irritable Quiznos employee:

from: Creative Requests <creativerequests@quiznos.com>
to: Arik Cearbhall <arikcearbhall@gmail.com>
subject: RE: Spaceballs 3D – featuring more Yum! Brands characters?
mailed-by: quiznos.com

I’m only writing you back to say that it is very inappropriate to include all recipients in the “TO” field and not the “BCC”.  Not only is this SPAM mail – unwelcome and unsolicited – it allows anyone on this email to know the emails of all recipients.

Please DO NOT email this address again.

The first reply from anyone actually associated with the project:

from: roger paul <rogerpaulmgmt@aol.com>
to: arikcearbhall@gmail.com
subject: Re: Spaceballs 3D – featuring more Yum! Brands characters?
mailed-by: aol.com

My client Michael Winslow would be up for the challenge

Roger Paul
1650 Broadway
Suite 1105
NY NY 10019
212-262-0008 Phone
212-333-5180 Fax
347-993-0939 Cell

Yeah, that’s actually Michael Winslow‘s management.  He’s “that Police Academy guy” relevant here as the radar operator in Spaceballs.  Dude is awesome.

Then we have…  Silence from everyone else, so far.  I can’t wait to get some more replies.  I just may have to send out some snail mail on this one to the actors & studios.  It is still early, hopefully more responses will pour in!