Tag Archives: Message

Wendy’s Forgot How to Melt Cheese 🤷

Posted on by Standard 3

Well, I’m on my old bullshit again. This is the part where I take an incredibly trivial thing that happened, and blow it wildly out of proportion. This is World (and Lunar) Domination. That joke is so old, the MySpace blog that initiated it is lost to time. I blame it all on my reading Idiot Letters.

I forgot that I blogged about Wendy’s not that long ago by sharing a pair of glorious Google Maps reviews. I guess I blogged about them way back in 2009 too. They never replied, apparently. Maybe I pick on them too much? Like this fork fail in 2012!

Sometimes I get responses, sometimes I don’t… but the mazes are fun. Aren’t they? (I’m looking at you Pizza Hut! Yes, you! I saw that dirty delete. But you too, La Choy, Pepperidge Farm, Aldi, & The Potato Conglomerate!)

I sent an email to Wendy’s the other day… via their customer service email. It was such a canned response, I got it twice. I used Gemini, ChatGPT, & Perplexity to help identify their executives and guess their email syntax, but I suppose I was blocked as spam for trying to email them all at once. And maybe for this attachment.

Wendy's Maze - They Need Help Melting Cheese

This is what I wrote…

From: Eric Aixelsyd<aixelsyd13(at)gmail.com>
Date: Sun, Jun 1, 2025 at 11:11 PM
Subject: Wendy’s, are you OK? (Bridgeville, PA)
To: <customercare@wendys.com>, <kirk.tanner@wendys.com>
Cc: <digital@wendys.com>, <compliance@wendys.com>, <mediarelations@wendys.com>, <privacy@wendys.com>, <InvestorRelations@wendys.com>, <customercare@wendys.com>, <abigail.pringle@wendys.com>, <liliana.esposito@wendys.com>, <carl.loredo@wendys.com>, <mary.greenlee@wendys.com>, <coley.obrien@wendys.com>, <john.min@wendys.com>, <lindsay.radkoski@wendys.com>

Hello Ladies & Gentlemen of Wendy’s,

I write to you today with great concern.  Your location in Bridgeville Pennsylvania (which some locals on Facebook & Nextdoor will pedantically yet vehemently point out is in Collier Township and not Bridgeville proper) is in what could be fairly considered shambles.  The dining room is not clean.  There are no baked potatoes about ⅓ of the time when I try to order them.  Wait times for orders in the app can be excessive.  Earlier today, we stopped in for what we thought would be a quick early relaxing dinner after catching Karate Kid: Legends at the local movie theater. 

We should have ordered in the app.  That was my first mistake.  We ordered at the register and I asked if I could have a Junior Bacon Cheeseburger, then a bacon & cheese baked potato.  After a long pause, the cashier looked to the kitchen and yelled to ask if there were any potatoes.  A disembodied voice answered “NO!“, so the cashier  laughed, looked at  me and repeated the rather rude “NO!”  Another long awkward pause later, I guessed I would take fries and an Iced Tea.  Well, my second surprise was that there is no more fresh brewed iced tea, but the swill that comes from the magical flavor selector Coca~Cola machine.

My wife did the rest of the ordering for her and the kids, and somehow it turned into a debacle much like the famous Abbott & Costello Who’s On First? bit… with items being grouped weird, & lacking a cup for water as well as notes to hold lettuce, tomato, & onion on a Dave’s single.  The shift manager had to be called over twice with an “I need your thumb!” while people behind us gathered & were wholly ignored.  In this kerfuffle, an employee noted the homemade “We need your $1’s” sign scrawled on an 8″x10″ sheet of paper.  The cashier adamantly expressed “We need that!” and a split second later, the shift manager angrily ripped it off the counter to the astonishment of the cashier.  This sign has been a feature there and at the drive-through window since COVID.  Who the hell pays in cash?

I think we technically stole a cup for water, but at total of $52.68 for four people, perhaps you can forgive us.  I mean, at this point who is robbing who?  If necessary, I will send a check to make it right.  Do people still use checks?  Maybe I can Venmo you.

Let me add some more context.  We got our burgers, chicken sandwiches, and sad french fries.  I chose Cherry Coke instead of tea, no big deal.  Since I had to settle for fries, I tried to get ketchup.  Both pumps were empty.  There was what I can only assume was a store manager sitting talking on the phone at the table literally closest to the ketchup dispensers who made no attempts to correct the issue.  I assume this was a store manager as he appeared to interview some poor unwitting soul who came in as I was trying to goad the last salvageable bits of sugary tomato sustenance out of their final home.  My wife, who was waiting for the kids’ Frosty shakes, told the cashier that the ketchup pumps were both empty and she was literally thrown some ketchup packets.  For the time allotted, it appears that the cows were milked fresh to create the ice cream.  I didn’t know there was that much room behind the fryers back there.  I commend your commitment to quality.

Now we get to the point that I just can’t get past.  I can sadly yet honestly overlook all of the above and chalk it up to a standard fast food experience these days.  What though, I’m sure you are wondering, could possibly have lodged itself so snugly in my proverbial craw?  Cheese.

That’s right, cheese.  How, my friends, does a restaurant that specializes in cheeseburgers… serve 4 sandwiches and not one of them has a slice of cheese that is remotely melted?  American cheese too!  If you look at American cheese too hard, it starts to melt.  I could maybe even give you that the Asiago on the chicken sandwiches had a higher melting point.  But, how tepid were those beef & chicken patties that it didn’t melt the cheese?  Shouldn’t the buns also be toasted on the grill?  Like cheese added to the burger on the grill and covered with a lid so it melts the cheese with steam?  Shouldn’t the chicken have come out of the fryer so hot that the cheese melted instantly upon contact?  Given the temperament of the employees, you can see why I didn’t dare complain then & there, lest I get cheese melted by being nestled in an armpit (or worse).

I really would like to know step-by-step what process you have for making burgers?  It surely could not have been followed properly in this instance.  

Also, are you OK?  How is this permissible or even passable?  Is no one from corporate checking on these locations?  Is there no oversight or secret shopper type program?  If there is, are these standards being met?  If you peep the Google reviews, the people have spoken.  It used to be that if a restaurant was out of something, they’d offer a discount for next time, a free item, or literally anything other than a blank stare.  I am not looking for free food.  I’m looking for a dining experience that matches the money paid, and this was definitely not it.

I have attached a maze for you.  It illustrates my frustration while attempting to bring some levity to the situation.  Perhaps while you try to navigate the correct maze path, you can contemplate the correct path to get this Wendy’s back on track.  Do we need to call Gordon Ramsay or Robert Irvine?  I really like a Wendy’s burger when it’s proper.  It’s got a great beef taste and used to have consistent quality.  The potatoes are great, but sometimes they too suffer from the cheese problem when the cheese sauce is topped with the shredded cheese.  I miss broccoli as an option for potato toppings.  They used to come out so hot that the steam could burn your face when you opened the container.  I miss those days.  Are customers too stupid now to avoid the steam?

I still just can’t understand how you can serve a cheeseburger without melted cheese at a restaurant founded on burgers.  🤯  What happened?  I remember the glory days of sun rooms, the salad & toppings bar.  How did we come to this?

I thank you for your time, and I appreciate you if you have managed to read this far.  I hope you find the time to respond, and I look forward to your thoughts.

Inquisitively.

-Eric

—

aixelsyd13.wordpress.com

This is what I got back:

From: Wendy’s Customer Care <customercare@wendys.com>
Date: Mon, Jun 2, 2025 at 12:21 PM
Subject: Wendy’s Customer Care [ thread::hsjDn4hRf3SLz4W3oE9RSDc:: ]
To: aixelsyd13(at)gmail.com <aixelsyd13(at)gmail.com>

Dear Eric,

Thank you very much for taking the time to let us know about your recent Wendy’s experience.

At Wendy’s, we strive to delight every customer. When your experience falls short, we are committed to making it right.

The details of your experience have been recorded in our system and shared with the franchise leadership team in charge of this restaurant. We hope you experience the quality and service that we expect on your next visit.

We have added a We Got You $ off in-app offer to your mobile account to use at any Wendy’s location. This offer is valid for 30 days from the date it was added. To find the offer from the Home page of the Wendy’s App, tap the ‘Offers’ option on the bottom menu bar. Then scroll to the bottom of the offers page and select the We Got You in-app offer. We recommend you check that the offer is applied before completing your order.

Thank you for sharing your experience with us and for being a Wendy’s customer!

Regards,

The Wendy’s Company

And then, I had to write to them again! I went a few days later, to a different Wendy’s, in a different state, to get a breakfast sandwich with that credit. Again… NO MELTED CHEESE! What is going on here? Who would happily eat this nonsense? Who would make a sandwich like that and think that’s OK? Apparently, everyone, at every Wendy’s, everywhere.

I did the survey on the receipt, and got this:

From: Moundsville 391 <moundsville00391@gmail.com>
Date: Wed, Jun 4, 2025 at 10:15 AM
Subject: Following Up
To: AiXeLsyD13(at)gmail.com <AiXeLsyD13(at)gmail.com>

Hello Eric, 

My name is Ryder and I am contacting you on behalf of Moundsville Wendy’s. We got your feedback about a recent visit and just wanted to thank you for the feedback, we strive to serve every customer to the best of our abilities. We would be glad to give you a replacement meal. 

Best Regards,

Ryder

I replied to that including my maze, and got nothing. I wrote about it to corporate again, and got THE SAME EXACT RESPONSE as the first email. I got $10 credit the 1st time, and $% the second time. I don’t want free food, I want good food. They won’t acknowledge the maze. Neither will their snarky Threads and 𝕏 Twitter accounts. 🤣 No response from FB Messenger, either.

View on Threads
https://www.threads.com/embed.js

I may have to move to snail mail.

Have any advice or similar experience?

Oh, I almost forgot. How are they going to make a burger with grilled cheese sandwiches as buns if they can’t melt cheese? This is absolute shenanigans.

One last message from Levin?

Posted on by Standard Reply

Have you read about our experience buying a recliner from @levinfurnituremattress? (Levin Furniture and Mattress/Levin Furniture and Mattress)

Catch up here before I drop the latest communication from them: https://wp.me/pwqzc-3eo

🪑

I would love to hear your thoughts on how they or I could have handled the situation better.

I don’t feel they owe me anything at this point.

Where should we go to buy a couch? Are any furniture stores better than the others?

My requirements are:

  • It must be delivered, I don’t want to pick it up or assemble anything.
  • I want to see it & sit in it first. (Our current couch was bought online, sight-unseen, and is a dud.)
  • The store has to be able to actually hit promised delivery dates.
  • I’m stuck on a nice HIGH back after seeing a few.

🪑

Here’s the latest from Levin:

🪑

Eric,

     I completely understand where you are coming from.  I apologize that we failed to get your correct chair delivered to you during this time. I am the person that called your wife about the Facebook post. I wanted to reach out to you to apologize and see what I could do to help the situation.  When we fail to meet our customers’ expectations, we want to make it right. 

     I know you said you weren’t sure what we could do at this point, but I feel we need to take ownership of our mistake and acknowledge your feelings. On behave of Levin Furniture I apologize for the mistake and the inconvenience this caused you during your recovery. That is a true heart felt apology, I treat customers the way I would want to be treated. I think sometimes we get desensitized and need to be reminded that people have other things going on in their lives and just owning our mistakes and saying I am sorry can make a difference. 

    I know you said you do not want to shop with a us. But if you would like to give us another chance in the future, please let me know and I will see we take care of you. If there is anything I can assist you with, please don’t hesitate to reach out to me.  

    

Best Regards,

 Kelly Matyas 

  Customer  Experience Manager

🪑

Should I write/call back?

AI generated hellscape of a Levin's staff meeting around my recliner.
Actual footage from a staff meeting about my recliner.

Change is inevitable, and I hate it. #DollarShaveClub?#DollarShameClub!

Posted on by Standard 1

It started with some warning post cards & emails. Dollar Shave Club was phasing out the three bladed razors in favor of the 4… and switching my plan without asking. Well, mine, and all the other subscribers out there. Why?

Assuming a lot of their membership is male. Stereotypically, men are resistant to change. Why fix what’s not broken?

In the grand scheme of life, this is most certainly just a small annoyance… but an annoyance nonetheless. My typical email writing shenanigans has not provided any “real” answers other than some 🐂💩 about having done research that indicates people like the new blades.

The 4-blade razors feel like tiny demons ripping the hair out of your face one-by-one. I don’t know how a razor company messes up razors, but here we are. I can’t be the only one.

I feel like they had to stop making them for some reason. Costs? Manufacturing facility change? Why change a good thing? I thought they called them The Executive but now they’re calling them “Heritage.”

I sent them this maze via email, Twitter,Facebook, & Instagram, and that have not acknowledged it at all. 🤣

It’s not easy keeping up with these perpetually-out-of-style sideburns & my regal salt & pepper goatee.

The responses have been pretty banal. This was my original email:

Hello Friends,

I think you messed up… but it’s OK.  I’m here for you in your time of need.  I can help clear your mind so you can make better decisions.

I cannot find any fathomable reason that you needed to switch from the heritage series razors to the club series.  The old 3-bladed razors were awesome.  These new 4-blade razors are, to put it bluntly (pun intended), absolute shit.  After one use with the new 4-bladed razors, it feels like someone is ripping the hairs out of my face.

Honestly, I never paid much attention to what the old ones were called.  Was it The Executive?  I don’t know.  I don’t care.  It shaved my face, well, and I did not like any of the other options.

Did you test it on people with alopecia or animals that could not provide feedback?  Were you not alive during the New Coke debacle?  People don’t like change.  Men stereotypically do not like change.  I get anxiety when my wife rearranges the furniture.

You can imagine my displeasure with being forced to use a new razor, and my irritation (pun, again, woefully intended) at the use of it.  I have seen many other unsatisfied people on Twitter.  They all can’t be wrong.

My gift to you is this maze.  You can use it as you contemplate the best way to bring back the old blade.  Labyrinths have traditionally helped people meditate.  Surely it can help you come to a good decision and a concise quick plan to get out of this shenanigans.

I may be forced to try Harry’s, but I like your Shave Butter and I don’t think they have anything comparable.  How can I control my goofy lambchop-exsque sideburns and more-salt-than-pepper van dyke/goatee thing without a razor I can trust?  It is hard to maintain my perpetually out of style facial hair.  (Do you see an anti-change theme here?)

Thank you for your time.  I look forward to your thoughts on the whole thing… or at least an explanation of the thinking behind the change.

My face feels like Anakin when Obi Wan got the high ground.

Pleading for sanity,

-Eric.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI 

This was their blah reply…

Hey Eric,

Thanks for bringing this to our attention. Apologies for the late response. This certainly isn’t the experience we would have hoped for and the quality of our products is a top priority for us, so we appreciate you bringing this to our attention. We apologize for the trouble. I’ll be sure to forward your feedback to the right department for a review. Your experience is extremely valuable to us. We also understand that change can be difficult but we decided to make and sell our own Club Series razor.

Of course, if you’d prefer to cancel your account immediately, we understand as well. Just let us know what you decide and we can get that taken care of right away.

Thanks,

Jane

Then, this…

Thanks Jane,

Did you or any of your team at least try the maze while you thought it over?

This is an insane level of shenanigans.  I thought it would help you reach the right decision to keep making the old style blades until the sun explodes & swallows the earth… or at least until I die.

I would cancel, but your shave butter is super awesome.  I am stuck between a proverbial rock and a hard place, but the rock is traditional shaving cream or gel, and the hard place is your 4-blade razors that feel like they are tugging the follicles out of my face.

Dejected,

Bushy in Bridgeville

This was it. Again. Is “Jane” AI?

Hey Eric,

Thanks for getting back to us. We are currently working on this issue. Can you please confirm if you want me to cancel your account immediately? As checked, you have an item with your recurring box that will be billed this coming April 21st.

Looking forward to your response so we can have this taken care of.

Thanks,

Jane

I guess this is where it ends, my friends.

Hello Jane,

I guess I would like you to cancel my subscription.  I feel like you’re “sus” (as my kids would say) AI, and you’re not giving real reasons why the blades were changed, or even acknowledging my hilarious maze.

I think I may go with Amazon.  Harry’s doesn’t appear to have that shave butter goodness… and Amazon has a plethora of options.  I get TV, music, and everything else from Amazon anyway.  I, for one, welcome our capitalist digital overlords.  Maybe they have a sense of humor?  I can draw them a maze and see if they appreciate it.

It’s never too late to re-think your bad decisions.  Please share the maze with your friends & co-workers.

-Eric.

seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI 

I would move to Harry’s, but they seem to not have anything comparable to DSC’s Shave Butter. I am a convert. No more cream or gel for me. I need to try this dastardly 6-bladed razor. Perhaps an Amazon subscription service will do me well?

They didn’t respond via Facebook messenger, a DM on Twitter seemed very AI, and Instagram’s DM was not entertaining in the least.

I’m not the only one who thought so either. Twitter is LIT UP about it.

https://twitter.com/nswhitley/status/1631739167641141272
https://twitter.com/xtian666/status/1632163174966525952
https://twitter.com/nswhitley/status/1631739167641141272
https://twitter.com/xtian666/status/1632161873775964161
https://twitter.com/landlockedlover/status/1642316824934232064

Do you or did you subscribe to the Dollar Shave Club? Did this annoy you too? Sound off in the comments!

Also, try the maze!

Pepperidge Farm Adventure Maze

Posted on by Standard 4

So, right before new years, I went on adventure looking for mini cocktail rye breads from Pepperidge Farm. They used to make one called Jewish Rye, and Pumpernickel.

The Jewish Rye was cool because it contained ground caraway seeds instead of the standard whole caraway seeds. I have had bouts with Diverticulitis, so I try to stay hydrated & avoid tiny sharp seeds. Caraway absolutely ruins sauerkraut, but it is good in rye bread.

Pumpernickel is cool because it essentially is named for the devil’s farts… and if that’s not cool, I don’t know what is. This is also code in my household for “I am always right.” I told my wife the name origin behind it, she said there was no way, Googled it… and, like I said… I am always right.

I know that the other manufacturer, S. Rosen, make cocktail-sized rye and pumpernickel bread… but the rye is not seedless. Apparently Hanky Panky means something entirely different in some parts of Ohio.

My wife likes to make this stuff for New Year’s that’s like swiss cheese, lemon-pepper, and mayo on the cocktail-sized Jewish Rye then toasted in the oven. It’s delicious. I like to make little mini open faced Reubens. The pumpernickel would be an acceptable alternative if I absolutely can’t find the seedless rye.

Because I’m weird and can’t leave anything alone, we have this…

I, of course, posted it on Twitter, Instagram, & Facebook. I tagged Pepperidge Farm & Pepperidge Farm Cares. To their credit, they did reply:

I did tag all the stores that I could in the photo on Instagram and Facebook, but none of them have taken the bait.

I had to turn it up a notch, to which they did not reply:

Hello, I was wondering if anyone had time to try and complete my maze while considering bringing back cocktail-sized Jewish Rye. The ground caraway was awesome, because it isn't a potential diverticulitis disaster like whole seeds are. My wife wpuld [sic] use it to make this delicious lemon pepper cheese appetizer, and I like to make tiny Reuben sandwiches and pretend I am a reformed King King that no longer has to eat people sacrificed to me on Skull Island. The mini pumpernickel is cool just because of the etymology. I mean? It has to be the most metal bread out there. How can you discontinue such wonderful things?

All of that just says:

Hello,

I was wondering if anyone had time to try and complete my maze while considering bringing back cocktail-sized Jewish Rye.

The ground caraway was awesome, because it isn’t a potential diverticulitis disaster like whole seeds are.

My wife wpuld [sic] use it to make this delicious lemon pepper cheese appetizer, and I like to make tiny Reuben sandwiches and pretend I am a reformed King King that no longer has to eat people sacrificed to me on Skull Island.

The mini pumpernickel is cool just because of the etymology. I mean? It has to be the most metal bread out there. 🤘

How can you discontinue such wonderful things?

Also, AI generated art seems to be the cool thing these days, so I tried to make this on a few different ones to go along with the blog post:

King Kong feasting upon a stack of tiny Reuben sandwiches on tiny bread. There is a stack of sandwiches in the background resembling the Empire State Building. it is evening with a full moon in the clear sky. King Kong has a highly detailed face where you can clearly see his expression of pure satisfaction.

I may have to buy a gorilla suit and make some tiny Reubens with the S. Rosen bread… and convince the wife or kids to take my photo.

Or, I may have to make a maze for S. Rosen, featuring a caraway seed that must make the journey through my guys without getting stuck, causing inflammation & a possible infection. Or maybe it has to make its way through a grinder before beign added to the dough & baked?

I doubt than anyone at Pepperidge Farm or Pepperidge Farm Cares is going to complete my maze. But, if they do, you can thank me later.

As far as discussion here, which I always ask for yet rarely get in the comments, let me know what you do with mini cocktail rye or pumpernickel bread.

Also… Ler’s discuss Reubens. Russian or Thousand Island? Regular rye or marbled? Do you add anything like bacon or swap out corned beef for Pastrami? Do you ever use Havarti instead of Swiss? Grilled in a pan, or on a panini press? I should blog about Reubens. Mmm. I’m hungry.

Also, please, please, complete the maze! Send me the results, post & tag me!

The most important takeaway is that if I tell you something, I am always right. Pumpernickel.

Green Potatoes 6: Night of the Living Spuds 🥔

Posted on by Standard 1

Are you with me so far? I bet you thought I forgot about #GreenPotatoGate. Maybe you had, and wish I had. I think this may be it, as I’m never going to get a full response from Giant Eagle, and I did get some coupons! First, are you all caught up?

Had enough? Of course you haven’t. Read on, brave soldiers for spuds and titans for tubers!

As promised, I did receive some coupons from Tasteful Selections. Way to stand behind their products! There was a cool ingredient card too, so I may check that out. I do like purple potatoes.

Giant Eagle reached out with a DM on Twitter, then nothing. 🦗🦗🦗

And…

I submitted some shenanigans to Shop ‘n Save via webform, but haven’t heard anything back via email.

Although, I did get a Facebook message:

That was anti-climactic. They didn’t comment on the maze or the green potatoes.

I did, however, get one super awesome response to a positive message that I sent out about some potatoes from The Little Potato Compnay that I bought at Shop ‘n Save. I reached out like this:

From: Me <me@nunya.biz>
Date: Sun, Jan 1, 2023 at 10:44 PM
Subject: Thank you for a great product! 🥔
To: <feedback@littlepotatoes.com>

Salutations Spud Specialists!

I just wanted to reach out to thank you for your tremendous tiny tubers, or your perfect potatoes if you will.

Saturday I picked up a bag of the Terrific Trio style spuds from Shop ‘n Save in Heidelberg, PA, …and they were all fantastic.

You may think it’s odd to be so elated with a perfect product, but lately I have been on a crusade of sorts as I feel that nearly ¼ of all my purchased potatoes are green and arguably poisonous.  Albeit very slightly poisonous.

I eat a lot of potatoes.  So I buy a lot of potatoes.  It seems like no one is immune to the great greening that has taken place iver the last few years.  Yours were absolutely delicious though.

If you would like a window to my spiral into spud shenanigans, please feel free to catch the saga as it has unfolded so far at my blog:  

https://aixelsyd13.wordpress.com/tag/green-potatoes/

I’m sure that I’m up to at least 2 readers semi-regulartly that aren’t me or AI bots.  Well, I think.

I draw mazes.  I sent mazes to some of your competitors as a means to get their attention, and perhaps stand out among all rhe other missives.

I am sending them you you as a thank you.  Please, enjoy them and pass them along to your potato people!  I would love if you got a chuckle out of them and if you took the time to try them out.

I really appreciate your multiple avenues of contact, prominently displayed right on the packaging, and a super easy to navigate website.  I need to poke around the recipes!

I hope the new year brings you many new opportunities, great joy, & happiness.

Auld Lang Syne

-Eric

PS – Also attached is a photo collage of breakfast home fries with those fantastic tri-color delicious beauties.

And attached this photo (along with my potato mazes):

This image has an empty alt attribute; its file name is wp-1672606172129.jpg

And I got this response:


From: Feedback feedback@littlepotatoes.com
Date: Tue, Jan 3, 2023 at 12:21 PM
Subject: RE: Thank you for a great product! 🥔
To: Me me@nunya.biz

Hi Eric,

Thank you so much for the aMAZEing feedback! I’m glad you enjoyed your Terrific Trio home fries!

Don’t hesitate to check out our website at https://www.littlepotatoes.com/en/recipes/ for recipe ideas and upcoming contests. Also feel free to check out our Facebook page ( https://www.facebook.com/LittlePotatoCo ) to watch our video recipes and share with other The Little Potato Company lovers.

Have a terrific day!

Madison Marano | Consumer Service Coordinator

direct 587.460.2095 | main 780.414.6075

email madi.marano@littlepotatoes.com | web LittlePotatoes.com

11749 – 180 Street | Edmonton, Alberta | T5S 2H6

Neat!

I will be looking for more of their products too.

I think we can all agree, if you start seeing less green potatoes in the grocery store, that was clearly all my doing.

Please try to solve the potato mazes if you’re into that.

Green Potatoes 5: From Russets With Love 🥔

Posted on by Standard 1

Well. The garden plot thickens. Or something. I have a few more potato-related emails. All signs point to the grocery stores being at fault, and funnily enough the grocery stores have not replied, at all.

This happened, and we got a refund from Instacart. It’s not green potatoes, but they definitely weren’t ready to just toss into the crock pot with a roast.

Tasteful Selections - Organic Golden Potatoes Sprouting Eyes

If you’re wondering what the hell I am talking about, you must have missed the saga as it uprooted…

And that brings us to the following…

Dear Eric,

Thank you for reaching out. It’s always great to meet another potato enthusiast! As you may know, while we don’t represent any one brand, Potatoes USA works on behalf of more than 2,000 potato growers and handlers across the country to promote the benefits of eating potatoes. We’re happy to provide general feedback, and the individual brands and retailers can tell you more about their practices.

As far as green potatoes go, you’re correct that the color signifies the build-up of solanine. It’s a natural reaction to the potato being exposed to too much light. If there’s slight greening, you can cut away those green portions before cooking and eating. Generally speaking, you’re unlikely to ingest enough solanine to do you any harm.

However, I know you’re a potato skin fan (and rightly so). One bit of good news on the nutrition front is that the only nutrient significantly lost when the skin is removed is fiber. (A medium (5.3 oz) potato contains 2 grams of fiber with the skin and 1 gram of fiber without the skin.) Potassium and vitamin C are found predominantly in the flesh.

Potato growers take a number of steps to reduce greening, including maintaining enough soil cover over potatoes in the field and storing harvested potatoes in facilities with minimal light.

If you aren’t already, I’d encourage you to store your fresh potatoes in a cool, dark place. If you’re finding green potatoes upon returning from the store (or after Instacart delivery), you can often return them.

Thanks again for your note. We hope you have a spud-tacular holiday season, filled with plenty of potatoes.

Cheers,

Btj

Bonnie Johnson, MS, RDN 

bonnie@potatoesusa.com

Director of Nutrition + Industry Relations

O: 303.873.2328

C: 702.217.3055

3675 Wynkoop St.

Denver, CO 80216

PotatoesUSA.com

So, of course I replied.

Hello Btj,

Thank you for your response!  I really appreciate your time and the imparted potato knowledge.

In my reaching out to several potato producers, it seems that they all want to lay the blame on the distribution and storage by the grocers.  

So, the “all the vitamins are in the skin” that I got from my grandma when I was a kid was just potato public relations? 🤣

No matter, I agree they are delicious.

Please, enjoy the attached mazes with your friends, family, & co-workers!

I hope you enjoy you have a pleasant holiday season and a happy new year, and a great going season next year.  I know I am looking forward to planting some potatoes myself.

I may leave out some potato candy for Santa, if I don’t eat it all!

Tuber-ular Tidings to you & yours!

-Eric

I sent the mazes again, like an idiot. Ha ha. I forgot I had sent them previously. No reply or acknowledgement this time.

This came as response from Tasteful Selections, which are the ones pictured above:

Hi Eric,

​

Thank you so much for contacting us. I am terribly sorry for the poor experience you had with our product. I can assure you that the quality you saw is not our standard, and for this I apologize.

We strive to ensure that every package of potatoes that leave our farm is handled with the utmost care in order to deliver a quality product to our consumers. Unfortunately, sometimes temperature changes and changes in light make potatoes break down or decay faster than they normally would. 

The greening you’re experiencing occurs when potatoes have been exposed to too much light, either natural or artificial, that gives the potatoes a sort of “sunburn.” While greening is a result of light exposure, the visible greening can be delayed. Potatoes exposed to light may be packaged and continue to green beyond our last inspection point. We make every effort to avoid this, however, in your case we were not successful. You can cut the green out of the potatoes and use the rest (although that’s a bit tougher with small potatoes), but eating the green portion of the potato can give a very bitter flavor.

Here’s some additional information if you’d like to see more: https://www.potatogoodness.com/potato-greeningfact-check/

I am sincerely sorry for the inconvenience this has caused you. We stand by our products and you should not have had to have an experience like this. I would like to make it up to you by offering you a product voucher to hopefully help compensate you for your troubles.

If I may please have your mailing address, I would be happy to send you a product voucher straight away. Again, my personal apologies for the frustration this has caused you. 

Sincerely,

Jenny

RPE Inc. support@rpespudassist.freshdesk.com

TastefulSelections.comimage

So, I wrote back:

Hello Jenny,

Thank you for your response!  I have been exasperated lately with the amount of green or sprouting potatoes from the grocery store.  It is a consistent issue across brands and stores, and whether we use a service like I Instacart or pick a bag ourselves.

I understand, from your reply among others, that the issue is most likely occurring after it leaves the potato farm.

Can retailers like Aldi, Giant Eagle, or Target be better educated about potato shipping and storage?

Instacart already refunded us for the purchase of the recently sprouting spuds as that was clearly a shopper error.

If it was spring, I would just plant them!  You have a delicious variety of golden potatoes, perfect for home-fries!

Sometimes, the green potatoes don’t reveal themselves until you crack open that bag about to prepare a meal.

I would just like some sort of solution going forward.  What can the potato industry do to hold grocers accountable?

If I wanted the gastrointestinal distress and discomfort associated with eating green potatoes, I would just dine at Taco Bell or Pizza Hut.  Right?

My mailing address is…

     Eric AiXeLsyD

     #### Nunya St. 

     Bidness, PA  #####-####

…but again I’m not really looking for free potatoes, I just want to get what I pay for.  

I appreciate you reaching out, and pride in the quality of your product.  Please find my gift of the attached potato mazes, and share them with your co-workers and friends if so inclined.

Have a very starchy Christmas and a tuber new year!

-Eric

And I got a reply:

Hi Eric,

Thanks so much for getting back to me. I definitely understand your concerns. Our sales & business development team are already working with Produce Managers and providing resources for storing and caring for potatoes. We’ll continue to do our part, however, it ends up being the responsiblity of Produce Managers to not only train their staff, but also make sure they are following through with the potato best practices. 

I have a few coupons headed your way. 

Sincerely,
Jenny

I like free potatoes. I will be on the lookout for potato vouchers!

Now, I have reached several road-blocks with getting a message to Aldi. They apparently do not like to give out email addresses.

Messages from Aldi. Or not.

I dug up some email formats & corporate names on teh Google mosheen and sent this, also to no avail (so far):

Greetings My Frugal Friends,

I hope you are gearing up for a pleasant, festive, and relaxing holiday season!  I appreciate your role in bringing food & other goodies to our homes.

I write to you today with some tuber related shenanigans I have noticed over the last few years.  I have submitted a missive to your contact form at the Aldi website to no avail.  I have been checking my junk/spam folder too.

I also tried reaching out via Facebook and Twitter… only to be told that your social media teams are unfathomably unable to forward messages to your customer service team or provide an email address.  I had to do some Googling, and I pray to a higher power that this reaches a live intelligent and empathetic human being.

I love potatoes.  At rhe risk of sounding like Forrest Gump’s friend Bubba droning on about shrimp…

I love potatoes.  I like home fries, hash browns, mashed potatoes, baked potatoes, cheesy potatoes, hassleback potatoes, scalloped potatoes, potato candy, potato soup, lyinnaise potatoes, potato filling, tater tots, potato salad (hot or cold styles), shepherd’s pie, and sometimes even potato pancakes.  Twice baked potatoes are a fantastic treat too.  I hear potato vodka is good too, but I am not much of a drinker.  Perhaps a potato beer would be more my speed if such a thing exists?

Nearly every bag of potatoes that I have purchased from your and/or your esteemed competitors over the last few years has had an alarmingly large amount of green solanine-filled potatoes.  Glycoalkaloids are not our friends!  On the mild end, eating green potatoes would be like chasing a Taco Bell meal with a laxative.

The straw that broke the proverbial camel’s back was one night at dinner when ready to bake 8 potatoes as a side to chili… 2 of the potatoes were totally green on the outside.  They had been delivered by Instacart, but the green potatoes were not evident upon eying the outside of the bag.

That’s ¼ of rhe potatoes unusable for their intended purpose.  Yes, I could have peeled away the green, but who wants a baked potato with no skin?  That’s just craziness.  Do I get ¼ of my money back?

I have written to and received replies from quite a few potato farms, and they all seem to point the finger at the end retailer… which in some cases is Aldi.  They cite importer handling and storage… specifically exposure to light and longer than optimal time frames.

Perhaps the powers that be within your fine organization can put their heads together, asses your handling of these tiny starcchy underground gifts from heaven, and come up with ways to prevent waste?  It may need to be a highly coordinated effort with logistics, distribution, shipping, and warehousing.

As an effort to aid exercise in meditation and clearing your thoughts, I have attached some potato themed mazes.  Mazes and labyrinths have a history of assisting people to achieve a zen like state.  Perhaps this will provide the needed clarity to prevent ultra violet potato decimation.

You have a fantastic business and I appreciate your effort to bring quality goods to the more budget-concious among us.

If requested, I can even forward my original (perhaps lost?) message.

Thank you for your time, I look forward to your thoughts on the matter!

Let’s root for a starchy Christmas and a tuber new year!
-Eric

So, maybe that will get something. Maybe not. Giant Eagle hasn’t bothered to reply either.

Oh well. Do you think I’ll ever get a meaningful reply from Aldi or Giant Eagle? I am starting to doubt it.

I know we have received green potatoes from Target too. I’ll have to bark up their tree next.

Green Potatoes 4: The Search for Spuds 🥔

Posted on by Standard 2

The starchy spud saga continues. This time I got an email from Sun-Glo who packs potatoes for Side Delights. Side delights was the brand I caught at Giant Eagle in Bridgeville that was a bag of entirely green potatoes. I probably reached out to this company twice, or maybe three times. I did not purchase that bag, and I have not had a concrete reply from Giant Eagle or Aldi USA yet. The potato farmers seem to place all the blame at the feet of the grocer.

Good afternoon,

I appreciate your email about green potatoes.

The one thing I do want to stress to you is this…..we have USDA and internal inspectors in our warehouse at all times. If the potatoes were green in a bag, they would not pass our inspections and would be not pass. When the potatoes leave our plant, they have passed a USDA inspection.

The one thing we can’t control is how fast or slow the retailers turn their inventory. Potatoes are going to turn green under artificial lights, there is nothing we can do to control this.

There is a website that you might find helpful with a lot of ‘potato knowledge” that the Idaho Potato Commission answers most questions you might have about potatoes. Idahopotato.com

I appreciate your feedback.

Thanks,

Jill Crapo Cox

VP Sales

208-356-7346 ext. 214

208-313-6350 cell

You saw the mazes, right?

I also included these photos with my reply:

Side Delights - Green Bag of Potatoes at Giant Eagle

And, I feel like I am ratcheting up the ridiculous with each reply.

Hello Jill,

Thank you for the reply! It is interesting to learn that Sun-Glo and Side Delights potatoes are one in the same!

I am sure you have strict quality control standards, that’s why it is so surprising to see so many green potatoes out in the wild.

I did see but did not purchase a nearly entirely green bag of Side Delights potatoes this Sunday at Giant Eagle in Bridgeville PA.

Monday at the South Fayette PA Giant Eagle, I noticed a fine looking bag of potatoes with the Sun-Glo label.

I have been reaching out to as many potato farmers as I can. The issue seems to go back a few years, and I confess I have not payed much attention to brand. We typically shop at Aldi and Gaint Eagle, but sometimes Shop ‘n Save, Target, Walmart, or even BJ’s Wholesale.

What has been brought to light (pun intended) is that Giant Eagle and Aldi must be improperly shipping, storing, or handling potatoes across the board.

The common denominator seems to be too much artificial light?

Maybe they need to start selling potatoes in rooms with red lights like darkroom back in the 1900’s when people had to develop film.

I have reached out to Aldi and Gaint Eagle to no avail (so far). They are not as quick as you at returning inquiries.

I will most definitely have to do some more research on the Idaho Potato website.

I do grow some of my own in the summer, but I am hardly a titan of tubers, or even a sultan of spuds… perhaps a prefect of potatoes? I could grow some more if I learn to store them properly myself.

I should blog more potato recipes. I cook a lot of potatoes.

Please, find the attached mazes for your enjoyment, and share them with your co-workers. I will also attach the photos of the bag I saw Sunday at Giant Eagle.

Perhaps my mazes can be used in potato safety & storage education going forward?

I appreciate your time, your concern, your knowledge, and your zeal for getting directly to the point. Honestly, and probably obviously, that is something I need to work on.

🥔 Starch-cerely,
-Eric

If you’re interested, keep following my twitter, or check the posts out in order:

This makes me think of the books Idiot Letters and The Complete Idiot Letters by Paul Rosa, which probably started all of this with me. I used to also write letters via snail mail before email became a thing. Somewhat less inspiring but still awesome were Ted Nacny’s Letters from a Nut and the Emails from an Asshole website from John Lindsay.

Green Potatoes 3: Probably Not The Last Crusade🥔

Posted on by Standard 3

Well, the replies are starting to come in. While this certainly isn’t an issue as pressing, depraved, or salacious as the lady who put the pee in potato at Walmart that one time, it does seem to resonate with people.

What am I talking about? The story so far:

Also, to prove and share my love for potatoes, check out these recipes:

My post on Nextdoor had some strong opinions in the comments. My favorite implied that like bananas, I should just let the green potatoes ripen. Oops.

First, I wrote back to Alsum:

Hello Christine!  

Thank you so much for your prompt reply!  This was a 5 lb. bag of Russet potatoes, I believed purchased at Aldi via Instacart.  Unfortunately, I disposed of all the packaging.  I cooked the whole bag!  Well, everything that wasn’t green.  It would have been purchased at the Aldi in Bridgeville, Pennsylvania… earlier this week.  I really don’t want a rebate or anything.  I just want to stop getting green potatoes.  Can you imagine if 3 out of every dozen eggs were unusable?  Or 5 slices of every loaf of bread just moldy?  I may have to reach out to Aldi regarding their shipping/storage practices… and Instacart about their selection process.  I am sure you take great pride in your potatoes.  I know how I feel with a back yard garden, and I’m only feeding a family of 4.  You guys must feed millions.  I, really though, am going to reach out every time I get green potatoes, no matter the producer.  We, as a society, can’t afford to not get the most value out of a dollar.  I hope everyone can work together to get perfect produce into our kitchens.

Thank you for your time!

-Eric

And, they wrote back to me:

Hi Eric,

These are unique potato mazes! Thank you for sharing along with where you recently purchased your Alsum 5 lb. russet bag of potatoes. I’m hopeful the hands shopping for your produce through Aldi can be educated to remove from the store shelf any green potatoes to prevent this poor experience going forward. It might be worth the call to bring this to the retailers attention to help everyone have a good potato eating experience and use the bag in full.

As a consumer, I couldn’t agree more we need to stretch our food dollar, and it’s important from farmer to retail grocer to work together to provide a quality product.

We hope you give us another try.

Take care,

Christine

I wrote back once again:

Thank you Christine,

I have reached out to Aldi via web contact form and Facebook, but they are not nearly as quick as you with a response.  I am sure you, like all of us, feel the pressure of stretching a dollar lately.  I will most certainly give Alsum and Aldi (and even Instacart) another try.  Hopefully they can adjust their potato handling process.

Thank you so much for your quick, informative and warm response.  I hope the mazes can bring a smile to your co-workers’ faces!

-Eric

Then, my mass email reached Sterman Masser Potato Farms:

Good Afternoon Eric,

You have a knack for writing, I enjoyed your email!

I am very sorry to hear about the many “green potato’s experiences”  you have had.    This particular purchase does worry me, we have not supplied potatoes to Giant Eagle since Sept. 29, 2022.  So if they are our spuds, they were packed over 9 weeks ago and they would most definitely be green or breaking down.   (We suggest a 4 week shelf life).

You are correct in saying eating green potatoes can be harmful, that is true but only if consumed in very large amounts.  To play it safe, we tell everyone just to peel the green away or just throw it out. 

Do you happen to have the kwik lock (plastic tie) to seal the bag? If so, can you tell me what the 6 digit numbers are?  I am sorry I cannot be of much help on this one, but I would let the produce manager know so he or she can clean out their out of date bags on their produce shelf.

Thank you for your message,

Rachel

That was via webform, so I sent the potato mazes and this:

Hello Rachel,

Thank you for such a quick informative reply!  I hope the attached mazes can entertain you & your co-workers.  I believe I will follow up with Giant Eagle and other local grocers about the green potato issie.  It seems that no potato farms are letting green potatoes out the door, but improper storage may be leading to green toxic tubers.

I must confess I have never put much thought into the choice of brands of potato.  I just go with whatever is on the produce shelf.  I will have to seek out Masser Spuds with intent from now on.  

I don’t believe your product specifically was one that has recently been GOA (green on arrival) or turned quickly once it reached my home.  I had some issues most recently with Alsum.  In a bag of 8 total potatoes, 2 were green and unusable as baked potatoes to go along with the delicious chili that my wife made last week.  It’s delicious because she follows my recipe although taking some unnecessary liberties on portions.  The kids are crazy because they say hers is much much better than mine.  I agree with them, because I may be crazy, but i am not stupid.

I also spotted an entirely green bag of Side Delights potatoes at the aforementioned Giant Eagle yesterday.  It lends credence to the theory that Giant Eagle may need to take more care of their precious potato produce.  A lot of people may not understand.  I posted on social media asking if others had noticed the issue.  On Nextdoor someone suggested that like bananas, I just let them ripen at home. 🤦‍♂️

Sadly though, the problem does not seem limited to any one store or potato farm.  The Alsum bag with one quarter of the bag unusable was just the straw that broke the proverbial camel’s back.  I feel like for the last 2 years, I have been getting a much greater number of green potatoes from Giant Eagle, Shop ‘n Save, Aldi, Walmart, Target, & even BJ’s Wholesale.  It is usually only with bagged potatoes… not ones that I would pick fresh.  There is the convenience of ordering from Instacart or Target home delivery.  Arguably they should be picking better produce, but it is hard to see the whole bag.  

Potatoes usually don’t last long here before they’re consumed.  We grow our own in the summer, but they cannot fuel our entire consumption.  Our small yard and time available are limiting,

If only Mythbusters was still a thing, perhaps they could tell us how much green potato we could safely consume before it felt like we had one of everything from the Taco Bell menu with a side of possible neurological complications.

Thank you once again for your time, and I do hope you enjoy the mazes.

Thank you!

-Eric

And that’s about it for now, other than some standard auto-replies, like this one from Aldi via Facebook Messenger:

I know you’re absolutely riveted by the saga and glued to the screen with anticipation of a solution to the great green potato crisis. Try the potato mazes while you wait!

Green Potatoes 2: Return of the Glycoalkaloids🥔

Posted on by Standard 11

We’ve established that I’m odd, right? If you have read much here, you know that I like to write emails or letters that blur the line between reality and insanity. Sometimes it’s a real-ish request. I’m using ridiculousness to call attention to a situation.

Did you see the last potato related post? Short version: I’m tired of getting green potatoes. What can we do to stop it?

I’ve started to reach out via emails, contact submissions forms, and even Facebook Messenger to some potato farms & stores.

This time, I attached some mazes though. 🤣

Why? Why not?

Here’s pretty much what they all got…

Salutations Spud Specialists,

I hope this email finds you well.  Living up to stereotypes, my Irish ancestors would be proud at my levels of potato consumption.  I’ll eat them just about any way they can be cooked.  Keel me over with carbs, please.  

I have noticed a trend with potatoes over the last few years and it really has my mind reeling with questions.  You are not alone.  This applies to nearly every [expletive removed for politeness’ sake] bag of potatoes I have bought in the last year, no matter the source.  I typically get a ridiculous amount of green potatoes in each and every bag I purchase.  The other day, I opened the bag which was the proverbial straw that broke the camel’s back.  That 5 lb. bag contained eight potatoes which I planned to bake, and two were green all over the outside and thus unsuitable for baking.  Could I skin & fry or boil or mash them?  Sure.  The vitamins and taste are in the skin though… as I’m sure you are aware.  I even like to leave some of the skin in when making mashed potatoes.

The green skin & portion just under is poisonous, no?  If I understand correctly, light reacts with the skin to turn it green via chlorophyll & photosynthesis, producing solanine & chaconine.  Glycoalkaloids can be dangerous.

The Healthline website states that:

  •  “Studies have estimated that peeling a potato at home removes at least 30% of its toxic plant compounds. However, that still leaves up to 70% of the compounds in the flesh.”

I feel like if ¼ of every bag of potatoes I buy is unsuitable for consumption and I’m playing by the pound, there ought to be some rebate or relief.  I have started & will continue to reach out to all of the producers of bags of potatoes that I buy from now on with similar inquiries.

Did you all fire your potato inspectors at the farm or the processing or packaging plants?  Do you have a machine that needs fine-tuned?  Are you willfully and knowingly shipping toxic tubers?  I understand that they may be exposed to light, heat, or longer than ideal conditions while shipping from you to the grocery store.  Are they in trucks or warehouses too long?  Could the bags have better ultraviolet protection? 

The cost of everything is going up, and I understand that… but I can’t accept lowering quality standards at the same time.  Can I reach out to your shipping partners, logistics, warehouses, and the grocers? 

I confess I am not brand loyal to any potato conglomerate.  I purchase potatoes at Aldi, Giant Eagle, Walmart, Target, BJ’s, Shop ‘n Save, or wherever may have the best price or be the most convenient.  Sometimes Instacart purchases for us, and I guess I’ll need to follow up there about the selection of green potatoes.  Sometimes it’s not evident until the entire bag is home.

I hope you had a restful and prosperous Thanksgiving.  I stuffed myself with fresh delicious mashed potatoes… my secret ingredients are turkey broth and buttermilk!  

I look forward to your thoughts on this green ‘tater epidemic.  How can we move forward into a ripe yet not overripe future?

You’ve got ap-peel for real,
-Eric

aixelsyd13.wordpress.com

Which is just edited text from the last one.

I hope they enjoy the mazes. I hope you reach out too. I’ll post replies as I receive them.

Valentine’s Day messages to go along with the gift of an A-Maze Mug!

Posted on by Standard Reply

You’re a smart cookie. You’re a planner. You’re not waiting until the last minute to get your significant other a gift (or many gifts) for Valentine’s Day. As it turns out, the A-Maze Mug could be a perfect gift, or compliment to any gift. You read that they’re available, right? If you’re thinking of getting one, I have thought of some messages that you could use to go along with it on a gift tag or a card.

Get an A-Maze Mug for your Valentine!

❤️ You’re a-maze-ing!

❤️ All my paths lead to you!

❤️ I am lost without you!

❤️ My prize at the end is you!

❤️ Finish this maze, then meet me in the bedroom!

❤️ Relax with this maze while I start making you some hot tea.

❤️ I’m a-maze-d that you’re mine!

❤️ I’m glad you’re with me along the way!

❤️ We can solve anything together!

You could also use it as a parting gift. Break up with class! Include messages like this;

💔 Get in the kitchen, and make me a coffee!

💔 This is maze is still less confusing than you!

💔 Sorry, it’s the end of the line for you.

💔 Luckily, you can erase the mistakes & start over on this mug. It’s been nice knowing you!

If you have any additional ideas for notes, please leave them in the blog comments below!