Tag Archives: PA

Separate is indeed not equal! Food allergies & bullying. |-o-|

Posted on by Standard 33

I haven’t blogged about food allergies lately, so it’s time.  Luckily the other day, a great post popped up in Google Reader, with a striking headline:  We Have Come Too Far To Forget, Separate Is Not Equal

I happen to consider the author Thanita a Twitter friend, and a proud member of the #FoodAllergyMomArmy.  It’s got a great message.  Obviously the first thing it brings to mind is racism, but it can now be applied to any group facing discrimination.

As I’ve said before… I’d like to see any changes brought forth from a consumer side of view, not a legislative one.  When we’re dealing with schools, parents really need to get involved and not just the parents of the food-allergic children.  Legislation in this area may be the best answer as far as schools are concerned.  After all, it’s a gub’ment institution, right?  (Things like the School Access to Emergency Epinephrine Act are extremely important to protect food-allergic kids, as well as any that may have reactions to thinks like latex or bee stings.  Pennsylvania now seems like it’s on top of things.)

All in all, some earnest thinking about the whole thing will bring forth a hopefully easy decision:

When other parents tell the family of the anaphylactic child to just “home-school, it’s safer, we’re looking out for your best interest”, it’s a joke. Separate Is Not Equal.

When a child is forced to peer over a sea of smiling, laughing, socializing children, all the while sitting on a separate table alone, “for his/her safety”, it’s Separate and Not Equal.

We have to ask ourselves, how far have WE come since the 1950’s? Would we be doing this to a child with autism? To a child in a wheelchair? To a child with dark skin? If the answer is never, then do not do it to a child with an anaphylactic disability.

Think about that.  There’s a lot of buzz about bullying lately, & it certainly falls on food-allergic kids.  For an example, read this awesome article by another #FoodAllergyMomArmy member and cool Twitter friend Libby about bullying: Bullies, Food Allergies and The Force

This is heavy:

By the way, just one mistake can be fatal. Have I mentioned the shocking levels of stress in parents of children with food allergies?

So this morning I dressed my son in one of his Star Wars t-shirts and talked to him about Katie and how it’s ok to be different and not ok to tease or bully someone else. I packed an allergen free lunch, gave him hugs and kisses, told him I loved him and sent him off to school with a prayer that he would come home safely, something I never take for granted.

To the kids with food allergies and their parents, may the force be with you. You’re going to need it.

One mistake can be fatal.  Let’s all help make sure it doesn’t come to that.  These food allergy moms & dads (& brothers & sisters, etc.) are badass, I tell you.  It takes courage to muster up the confidence to put together a safe plan for your kid(s), and to be strong for them when you probably just want to break down & cry about it yourself sometimes.

Food Allergy & Anaphylaxis Network

Prevent Bullying

It’s up to all of you reading to inform schools, restaurants, and everyone that you’re not going to exclude yourself or your kids from society or live in fear from your food allergy.  It’s up to you to be ever-vigilant and cautious, but it’s all so up to you to not back down or let your kids be ostracized for being different.

Now, where can I get an Epi-pen case that looks like a lightsaber?

Lightsaber

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Movies I’d like to see at the Hollywood Theater in Dormont

Posted on by Standard 18

So, I like movies.  I’ve blogged about some childhood favorites.  I’ve blogged recently about the Hollywood Theater and In Person Productions.  Here I’d like to express my thoughts on what movies I’d like to see on the big screen in a little room over at the Hollywood.  All of these could only be enhanced by In Person bringing in a related actor, writer, director, producer, etc.  I don’t know if they take requests, but that’s not gonna stop me from blogging about it.

Kick him in the nards!

Wolfman's got nards!

Monster Squad ⚡ Duh. This movie is perfect for the Hollywood Theater in Dormont.  It’s got a cult following.  I hear other theaters are doing it.  Wolfman’s got nards.  (I’ve never seen Dekker‘s other movie, Night of the Creeps… maybe that would be cool too?)  At any rate, this movie is fantastic.  The monsters come alive, they’re so evil and scary.

Boodie twaps!

Boodie twaps!

Goonies  ⚡  Who wouldn’t wanna see this?  I want to say this was the movie for my generation.  It had a pirate’s treasure, kids as heroes, Sloth, and asthma.  I’m sure I wore out the local video store’s VHS when I was younger.  I’d love to see this on the big screen, in all of it’s sweeping epic glory.

C64

C64

Explorers  ⚡  I don’t think that I ever saw this film on a big screen.  I just saw it on VHS.  I’d love to see it in full-size.  I’d also like to know how many others dig/remember this film.  I mean, it had a Commodore 64 in it… and the kids made their own spaceship.  They made. their. own. spaceship!

Would you like to play a game?

Would you like to play a game?

War Games ⚡ I still want to try that payhone trick.  How cool was that?  Talking computers?  So futuristic! Reminded me of SAM.  Global thermonuclear war was kind of scary, but I was too busy trying to figure out that modem.

The Crow

Can't rain all the time…

The Crow  ⚡  This movie is incredible.  I saw in on VHS for the first time.  I’d love to see it in the theater.  It’s a story of revenge, it’s a story of love, it’s a story of some things being stronger than mere mortality.  The images & ideas from James O’Barr’s graphic novel were transferred quite well to the screen here, the violence was actually played down.  Making Eric a guitar player instead of a dancer is probably the only time I’ll ever say “yeah, good move” to a movie changing a comic book or graphic novel story.  T-Bird said “There ain’t no coming back. This is the really real world, there ain’t no coming back.”  But, we all know T-bird was wrong.  So, let’s bring this one back to the big screen.

Slimer!

Slimer!

Ghostbusters double feature  ⚡  OK, just the first one.  They came, they saw, they kicked some ass… and should have stuck with the cartoon instead of Ghostbusters II.  Maybe we shouldn’t cross the streams.  I think I did see this in the theater, but I don’t remember it.  I wanna see a life sized Stay Puft marshmallow man, please.  (Yes, I actually had a plush one when I was a kid.)

Flux Capacitor

Great Scott!

Back to the Future marathon  ⚡  A perfect trilogy.  Goofy adventure, faulty science, crazy hair, the old west, 50’s cars, cowboys & Indians, hover-boards, poop jokes, futuristic home-faxing, temporal paradoxes, a Star Wars reference, a Chuck Berry song, ZZ Top in the old west, & Huey Lewis.  What’s not to love?  Oh yeah…  the AMC DeLorean is the coolest time machine ever, and there was a sweet guitar.

We named the DOG Indiana...

We named the DOG Indiana...

Indiana Jones marathon.  ⚡  Or maybe Indiana Jones month.  Four weekends, four films.  Or, only 3.  It’s OK if there’s only 3.  Unless they hand out Crystal Skull Head Vodka at the event.  These stories are too epic for your TV, they need to be shown on a grand scale.  I can hear the music in my head as I’m typing.  Now you can too, can’t you?  I’m not sorry.  Maybe I can just bring the Wii over & play Lego Indiana Jones while no one’s using the theater?  Please?

Eborsisk

Siskel & Ebert... or Eborsisk the dragon.

Willow  ⚡  I think I did see this on the big screen, but I’d like to see it again.  I feel like it’s an underrated movie.  It had great effects, a great fairy-tail type story with a literal little guy taking on the evil establishment, and a world in which you could easily get lost.  Also, the villain, General Kael was incredibly scary & awesome, even if he shopped at the same store as Skeletor.

STAR freakin’ WARS marathon  ⚡  I mean, come on.  Do I even really need to even state a case here?  We have the movies proper, the animated feature film, the Ewok specials.  Play ’em all!  Please, play the Star Wars Holiday Special.  It may have to be some secret underground invitation-only thing so George Lucas doesn’t hunt us all down & destroy us, but it’d be totally worth it.

Those WERE the droids I was looking for...

|-o-|

Never tell them the odds...

Never tell them the odds...

Fanboys  ⚡  See above.  It’s a fun movie.  I’d like to see it on a big screen, it never got a proper release.  I bet you could get more than a few of the actors to come down to the Hollywood.  Let’s do this.  There’s a kid named Windows.  Windows, I tell you.  This is a great film for geeks & nerds of all kinds.

Shaun's Plan

Want to go to the Winchester?

Shaun of the Dead  ⚡  Zombies, zombies, and more zombies… in a romantic comedy?  Yes.  Edgar Wright, Simon Pegg, & Nick Frost are geniuses.  This movie is just absolutely incredible.  I bet people would be all about seeing this on the big screen.  We could watch the regular movie… or the one with pop-up trivia.  How fun would it be to see this with a room full of like-minded humorous zombie film fans?

Ever fired your gun in the air and yelled, 'Aaaaaaah?'

Ever fired your gun in the air and yelled, 'Aaaaaaah?'

Hot Fuzz  ⚡  Yes.  And, whatever the 3rd movie is gonna be.  OK, the movie is a little slow in the beginning, but it’s absolutely necessary for the ridiculous pacing later in the film.  This is the buddy cop film of all buddy cop films, that unleashes ridiculous action like no other.  It’s great to see a movie that celebrates & pokes fun at an entire genre.

These guys are at the movies every time we go...

These guys are at the movies every time we go...

Gremlins double-feature  ⚡  I think I saw these in the theater too, but I wanna see them again.  A mogwai would be the coolest pet ever, as long as you don’t feed it after midnight, or let it near your office supplies.

Batman night!  ⚡  Any/all of them, please.  Why not play some of the serials or Batman: Dead End too?  Batman is the coolest comic book character ever.  He’s smarter and more cunning than all of them combined.  Sure, he’s just Zorro with ears & more toys… but it’s such a great story & way easier to relate to than something like Superman or the X-Men, unless you’re an alien or some sort of mutant.  I mean, there’s a plethora of cartoon movies too.  It could be Batman movie day every day.

Batman Evolution

Batman Evolution

The LONE Rangers? There's 3 of you...

The LONE Rangers? There's 3 of you...

Airheads  ⚡  Some day, I’m going to write a letter to Santa, and my wish list will be as follows:  Radio Airplay, a football helmet full of cottage cheese, naked pictures of Bea Arthur, A Zon walnut bass, a PRS guitar with dragon inlays, 67 copies of Moby Dick, and a six-foot baby bottle.  You dig?  Who has ever picked up a guitar, bass, or drum sticks & didn’t love this movie?  If you just thought “me”, you might as well just quit reading now.

He was the patron saint of quality footwear.

He was the patron saint of quality footwear.

This is Spinal Tap  ⚡  This movie goes to 11, and has incredible sustain.  Why wouldn’t we all want to watch & laugh together?  In 1984, everyone in a band thought this was poking fun directly at them.  And, while it was… that’s why it’s hilarious.

It Might Get Loud

It Might Get Loud

It Might Get Loud  ⚡  Great movie.  I’m not a U2 fan, and I thought that Jack White was slightly annoying before this… but it was just a cool tale of the evolution of the guitar and the individual players.  It gave me insight into the three guitarists and their influences. And really, who wouldn’t want to be in a room with the opportunity to jam with Jimmy Page?

Berserker

Actually any rock docs or even concert movies being regular would be quite cool.  I just missed Purple Rain, damn it.  Anvil! The Story of Anvil and Lemmy would be great movies to see in the theater.  Why not a whole series of Kevin Smith films?  I love the adventures of Jay & Silent Bob.  Even stand-up comedy films might be cool as long as they don’t involve any of the Blue Collar guys.  Maybe even The Princess Bride, The Last Dragon, Flight of the Navigator, Bill & Ted’s Excellent Adventure & Bogus Journey, & any of the Star Trek movies.

Bruce Leroy | The Last Dragon

He ain't no cornball! He's my brother. And he's the master.

A bad movie night with Leonard Part 6, The ‘Burbs, or Howard the Duck would be excellent.  Maybe even Pluto Nash?  (I’ve never worked up the courage to see that one.)

She's Out of My League

She's Out of My League

What about Pittsburgh set or filmed movies, like She’s Out of My League, Adventureland, & so many more?

Would you like to see any of these at the Hollywood or a theater near you?  What have I missed?  What do you wanna see on the little big screen?

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Cover Album…

Posted on by Standard 13

“Someday” if I ever get the time, energy, & resources… I’d like to record a CD of some of my favorite songs with whatever kind of band I can pull together, or maybe even a varied assortment of musician friends.  Some of them are by bigger bands, some by locals, some by bands I’ve been in.

I’m sure there are more I’d want to include.  There’s no real reason to this, other than I think they’re all solid songs and it would be all kinds of fun.  Well, add any of the songs from my Ramones/Misfits/related bands list, really.

If anyone has better audio links for any of these… or any link at all for ones that aren’t click-able, I’d really appreciate your sharing of such things.

(I’d actually like to re-record most of the AiXeLsyD & Gasoline Dion catalogs, just because I think a little more attention to production could really polish some of that stuff. – Reunion gig or 2 anyone?  Ha ha.)

What songs do you dig enough to cover?  Any of these?  Ever hear of any of these?  Ha ha.  What would be on your album were you to do the same thing?

Locksley is a class act.

Posted on by Standard 9

Last night Ernie and the Berts had the opportunity to share the stage with D.I.Y. wizards, Locksley.  First off, these cats exude cool.  They look like they just walked out of the studio at Sun Records, or belonged on the Chess Records roster in the late 50’s.  In full confidence of all my manhood, I can say that if I were a woman, and into dudes, my panties would have been thrown onto the stage last night.  The best part is that they lack the pretentiousness sometimes associated with such a look.

Locksley is self-described as “doo-wop punk”, but it sure sounds like straight-up super poppy rock n’ roll to me.  Part 50’s ballads, part garage rock, part “Beatles just slashed the speakers” kind of vibe…. I even picked up a little Who and maybe even Pinhead Gunpowder.

These dudes explode on stage.  After their roadies got them all set up, drummer Sam Bair took nonchalantly to the stage, sat down, and started pounding like a madman.  As everyone in the room was spinning their head to see what was going on… the rest of the guys hopped up on stage, picked up their instruments, and joined in with a catchy number.  Bass player Jordan Laz called us all to action, Eastwood Airline bass slung to the side; No feet were to be still, no hands were to be left idle.

They actually implored us to go downstairs during the second song, and try to bring up Smiling Moose bar patrons from downstairs.  Not even the incredible fans that drove in from Ohio donning homemade letter jackets and poodle skirts emblazoned with Locksley logos went downstairs as we was requested.  No one wanted to miss whatever happened next!

Hooky melodies with a beat meant to keep your feet tapping is Locksley’s thing, and they do it well.  Their self-titled record comes across as a little softer, more polite, and gentle than the live show… but make no mistakes, these guys are mean on stage.

Guitarist Kai Kennedy was channeling Johnny Cash in all black with his well-worn cream colored Stratocaster wailing crazy poppy licks, and sweating bullets from the get-go.  Lead vocalist Jesse Laz let bass player & brother Jordan handle most of the inter-song banter, then would step in to croon and make jangly chord changes with his Epiphone Wilshire… A commanding presence that reminded me of Morris Day in Purple Rain.

Locksley

These guys have crazy stage presence.  Any inter-song banter was backed by soft rocking that ramped up just in time to jump into the next tune.  Moves that had to be choreographed but looked like they may have had an organic origin peppered the set.  Microphone sharing with killer vocal harmonies was all over the place.  Everyone who wasn’t tied to a drum kit was in the audience at one point, dancing, rocking, and singing away.  Kai and Jesse locked into this weird grappling maneuver where they played each others’ guitars while spinning around looking like someone trying to get out of a straightjacket.

After the set, handlebar-moustached drummer Sam wouldn’t let me purchase a CD.  Instead, he gave me a stack to pass along.  We gave some out to those who had attended the show, but I still have 2 unclaimed.  Let me know if you’re interested.  The 1st 2 to claim the disc in the comments below, it’s all yours.

Erin “Ernie” Payne & Dave “Bert” (or “the other Bert”) Warren went to a Fountains of Wayne show in Philly a while back, and Locksley was the opener.  Erin really dug what they were all about, and set out on a personal mission to bring them to the ‘Burgh.  I’m glad he did.  I had a great time last night, and I know the whole shebang was a big deal to Erin.  From what I can tell, all of the guys in Locksley and their friends/crew are all-around nice guys who have a genuine love for the music, the stage-show, and the adventure of being a rock n’ roll band.

Stay tuned to Ernie and the Berts’ Facebook page to see photos of the show!

http://twitter.com/#!/LocksleyMusic/status/136883071373942785

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It would be beyond super-awesome…

Posted on by Standard Reply

Cover of "Don't Make Me Wait"

Don't Make Me Wait

It would be beyond super-awesome if you could come out to this show. Why? Ernie worked hard to bring Locksley to town.  They just got back from Japan, and they’re rocking selected cities around the U.S. You can’t deny their incredibly poppy sound & we can tell you that they put on one hell of a show.  Go to their site, check out the free EP, look ’em up on YouTube, hear ’em on TV, then come see ’em live next week with us at the Smiling Moose.

Original post here: I’ll take Locksley for $10, Alex!

Reposting below:

➳➳➳

You’ve heard their songs. You know Locksley even if you don’t know it. They’re the next big thing, and you have the chance to see them now! Ernie and one of the Berts saw them open for Fountains of Wayne in Philadelphia, and they dug it so much that Ernie decided to set up a show to bring these guys to the ‘Burgh!

Locksley

From Wikipedia:

Television, Press and Placements

Locksley performed “Don’t Make Me Wait”, “Let Me Know” and “She Does” on Jimmy Kimmel Live! March 2, 2007. They performed “Let Me Know” on Late Night With Conan O’Brien on August 13, 2007. MTV made Locksley their “Featured Artist of the Week” for two weeks straight on September 8–22, 2008.

After the release of Don’t Make Me Wait, Locksley were featured in multiple magazine spreads, notably SPIN Magazine’s “Breaking Out”, Rolling Stone‘s “6 Breakout Bands to Watch”, Alternative Press‘s “100 Bands You Need To Know” and in ELLE Magazine with an 8 page fashion spread in their March 2007 issue.

Many of the songs off of Don’t Make Me Wait were licensed for TV, commercials and movies, notably: “She Does” as the theme to HLN‘s Morning Express with Robin Meade, placement in the Friday the 13th remake, “Don’t Make Me Wait” as the trailer music to the Paul Rudd and Eva Longoria movie Over Her Dead Body and “My Kind of Lover” in the J.J. Abrams-produced Cloverfield.

On August 24, 2008, “All Over Again,” “Don’t Make Me Wait,” and “She Does” were made available as downloadable content for the popular Xbox 360 and PlayStation 3 game series Rock Band. The songs have been downloaded over 60,000 times to date. Locksley credits licenses with keeping the band going.[3]

Locksley wrote the song “Slink (A Hymn)” for use as the theme song to FOX’s TV show The Good Guys.

The ECHL hockey team the Toledo Walleye plays the chorus of “The Whip” whenever the team scores a goal at home.

Owens Community College uses “The Whip” in a number of radio and TV commercials. “The Whip” is also used in an American Family Insurance commercial, and has been used by the Columbus Blue Jackets, Detroit Red Wings, Vancouver Canucks, Toronto Maple Leafs, and Dallas Stars as their goal song since 2011-12.

➳➳➳

You can buy your tickets now to make sure you get them in your music-loving hands in time for the show. You can also buy at the door. Really though… It’s 2011. Try buying something online. It’s quick. Convenient. Easy.

❧ LOCKSLEY w/ Ernie and the Berts & The Mondaze - Tue. Nov. 15th 2011 @ The Smiling Moose (Pittsburgh, PA - South Side)

❧ LOCKSLEY w/ Ernie and the Berts & The Mondaze - Tue. Nov. 15th 2011 @ The Smiling Moose (Pittsburgh, PA - South Side)

Here are the show details, stay tuned for videos after the details:

➳➳➳

The Bands:

The Venue:

The Details:

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➳➳➳

http://twitter.com/#!/LocksleyMusic/status/128484733981179904

http://twitter.com/#!/LocksleyMusic/status/131161295209775104

http://twitter.com/#!/LocksleyMusic/status/131144967140814849

➳➳➳

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Stay Classy, Panera Bread.

Posted on by Standard 3

Sure, it’s probably nothing more than a public pissing contest and a case of “hey, look over here!”, but it sure is amusing:

Panera Bread

Just stand behind this sign, please.

There’s more to the story, but the headline is all that people will remember.  They say it happened in Mt. Lebanon, so not sure if it was the Galleria location, or the Greentree one (sometimes surrounding communities pretend to be Mt. Lebanon).

If you stick with the article to the end, it looks like the guy was stretching his time out on disability & got fired for it… then he pulled the “they made me hide the black guy” thing.  It sure as hell worked.  It may even be true.  Doesn’t matter though, because it’s now the main issue.

I do have to say, I’ve never seen a dude working the cash register at any Panera Bread.  I don’t think it has as much to do with race as age & gender.  The worst (best?) offender of this is Dairy Queen.  Not too many dudes work at dairy queen.  Then again, probably not many dudes put in an application at DQ.

You already know what I think of Panera Bread.

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EatB in the Pgh CP

Posted on by Standard Reply

I found this rather amusing:

Pittsburgh City Paper - 11/02/2011

We're famous!

Ernie and the Berts – November Shows

Posted on by Standard Reply

We have some shows coming up.  You ought to attend.  We’re a good time.  I promise.

The Punk Rock Sock Hop Invades Pittsburgh! Sat.11/05/2011

The Punk Rock Sock Hop Invades Pittsburgh! Sat.11/05/2011

This is going to be one crazy show… bands, magic, a DJ spinning 50’s tunes, zombies, contests, prizes, and probably even drunk chicks.  You can get free admission and some other goodies from Pittsburgh Punk Rock with very minimal effort (if he extends the contest).  This benefits Free Ride Pittsburgh, and is a Pittsburgh City Paper Critic’s Pick for this weekend!  Click the flyer for details, links to all the other bands & entertainment!

Locksley, Ernie and the Berts, & The Mondze! 11/15/2011 @ The Smiling Moose!

Locksley, Ernie and the Berts, & The Mondze! 11/15/2011 @ The Smiling Moose!

Click the flyer for details, to see videos from all 3 bands, the link to buy tickets, and check the comments for the link to a free EP called Ghosts from Locksley with a fun Halloween theme!  Erin saw these guys in concert, and wanted to bring ’em here to the ‘Burgh.  You’ve heard the song “The Whip”.  Lets show them some love!  Help spread the word.

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Bob Evans Follow-Up Bob Evans Follow-Up Bob Evans Follow-Up

Posted on by Standard 3

Jelly! Jelly! Jelly!

Jelly! Jelly! Jelly!

You read about the Bob Evans fallout and follow-up, right?  In the interest of fully full disclosure, we went back, got a free meal, and had a nice normal dining out experience.  It went well.  LeAnn from Bob Evans wrote to check on me, and I thought I’d share the dialogue.

From: “Purdy, Leann D”
To: [Me]
Sent: Tuesday, October 25, 2011
Subject: RE: Bob Evans – Reference # 720520 / Blog post about Bob Evans

Hi Eric!

 I wanted to follow up with you to see if you had been back, if not I understand.  I do hope that you do at least use your gift certificates to get some of our amazing Wildfire BBQ sauce!

I know you had concerns with what action was taken after your call/email, I can assure you that all of your feedback is used for training purposes, we did forward your comments to the area coach and general manager so that we can ensure that we are providing excellent service.

Have a great day!

Jelly Jelly Jelly!

bef.gif

LeAnn Purdy
Representative, Guest and Consumer Relations
Supporting Bob Evans Restaurants, Bob Evans Food Products & Mimi’s Café Restaurants
3776 South High Street
Columbus, OH 43207
Bob Evans Guest and Consumer Relations: (800) 939-2338
Mimi’s Café Guest Relations: (866) 616-6464
Fax: (614) 492-4971
Bobevans.com

And, my response:

From: [-mE.]
To: “Purdy, Leann D” ; Riggs A.
Cc: [The Wife]
Sent: Wednesday, October 26, 2011
Subject: Re: Bob Evans – Reference # 720520 / Blog post about Bob Evans

Hello LeAnn,

Thank you very much for the follow up!  We actually did get the opportunity to take advantage of a free meal last Thursday night, at the same Bridgeville location.  It was a wonderful experience.  It wasn’t too busy when we arrived… and we seemed to get there right at a shift change, but the service was smooth nonetheless, and we only had to ask once for jelly!

Asking once for jelly & receiving it struck me as a possible bad omen.  Upon arrival, the first thing we heard as we were seated was the waitress at the table next to us (oddly not our waitress) telling her customers that something had been comped or removed from their bill… and the customer was spouting off about something unintelligible.

We had an excellent waitress then waiter, there was no shouting from the kitchen, the food was prepared well.  Some of the carrots with my turkey dinner were dry/cracked, but you’ll get that anywhere.  I didn’t see a manager on duty or patrolling the dining room, but things were running quite smoothly without their presence.

If you talk to the area coach/general manager/managers/team there again, please pass on our thanks for another great meal that was back to what we would call a normal Bob Evans experience.  I didn’t present my BE gift money until the end of the meal, but it didn’t produce any speed bumps and we still have one left!

Thank you for the gift, and both you & Nate for your time, and sincere follow-up!  (Follow-ups?  Follows-up?)

“Jelly! Jelly! Jelly!” may be a good ad campaign.  “Pizza! Pizza!” worked for Little Caesar’s.

Thanks again,
-Eric

Bob Evans Restaurant on Urbanspoon

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Bob Evans’ Follow Up

Posted on by Standard 11

A Bob Evans Restaurant

random BOB EVANS image from the web

Bob Evans Restaurant on Urbanspoon

After posting my recent tale of insanity during a Bob Evans visit, I received some almost immediate follow-up from Nate Riggs via Twitter DM:

nateriggs
– Eric – I work with Bob Evans. Saw your blog post. Would you shoot me your email so I can help make this right? 🙂

nateriggs
Thanks. Ill email you in a few and make sure we make this right By the way – love your blog and your writing style. 🙂

Twitter is awesome.  Instant responses.  These were followed up with another quick flurry of emails:

From: “Riggs, Nathaniel A.” <Nate_Riggs@BobEvans.Com>
To: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 1:52 PM
Subject: Blog post about Bob Evans

Eric,

Thanks so much for your email address and for your post. We always try to deliver the best guest experience that we can, but sometimes we mess up. We’re truly sorry for the wait time and hassle that you and your wife experienced in our restaurant.

On a personal note, I dig your blog and was just in Pittsburgh yesterday. This is week 3 for me at Bob Evans leading digital and social so I’m working through some on boarding before I can really work on tightening up our digital presence.  I’m a blogger as well – http://nateriggs.com – and I always appreciate when bloggers are so respectful, even when we messed up. J

The next email from me will refer you to Leeann Purdy in our guest relations department. She will email you and take it from there.

Again, thank you!

BEFarmslogoemal

Nate Riggs
@nateriggs
Digital Marketing Strategist, Restaurant Marketing
3700 South High Street
Columbus, Ohio 43207
Phone: (614) 497-7447
Droid: (614) 348-2646
www.bobevans.com
We like you. Like us on Facebook!

and…

From: “Riggs, Nathaniel A.” <Nate_Riggs@BobEvans.Com>
To: “Purdy, Leann D”
Cc: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 1:55 PM
Subject: Contact information for Eric Carroll – Pittsburgh Blogger from this morning

Leann,

Hi there.

I’ve copied Eric Carroll on this message. He is the Pittsburgh blogger who posted on our Facebook page this morning as we discussed. Would you please reach out to him when you have a moment?

Thank you!

BEFarmslogoemal

Nate Riggs
@nateriggs
Digital Marketing Strategist, Restaurant Marketing
3700 South High Street
Columbus, Ohio 43207
Phone: (614) 497-7447
Droid: (614) 348-2646
www.bobevans.com
We like you. Like us on Facebook!

and…

From: “Purdy, Leann D”
To: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 2:32 PM
Subject: Bob Evans – Reference # 720520

Mr. Carroll,

I would like to first, thank you for taking the time to share your experience regarding your visit to our Bridgeville location, and also sincerely apologize for the overall unacceptable food and service you received.  I also appreciate that you were so candid as most people will not complain, the will just not go back, and we would not have the opportunity to try to make it up to you.

Our company places great emphasis on training our employees to satisfy our guests, so we appreciate that you have brought this to our attention.  We expect our servers to be attentive, timely, and attend to all of our guests needs, and I am very sorry that we let you down.

I would like the opportunity follow up with you by mail to invite you back to our restaurant, and if you are willing, I would like your address so that I can formally apologize to you by mail.  I also have shared your comments with the general manager and area coach of this location also so they can ensure that any necessary action is taken.

Again, Mr. Carroll, we appreciate your comments.  We value your patronage and appreciate your interest in Bob Evans Farms Inc.

LeAnn Purdy
Guest Relations
Bob Evans Farms, Inc.

and…

From: “Purdy, Leann D”
To: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 3:24 PM
Subject: RE: Bob Evans – Reference # 720520

Mr. Carroll,

I wanted to send a follow up because I researched our records and did find where you had sent us these comments on our website with your mailing address included.

I have updated our records and a letter will be going out to you tomorrow.

Have a great day!

bef.gif

LeAnn Purdy
Representative, Guest and Consumer Relations
Supporting Bob Evans Restaurants, Bob Evans Food Products & Mimi’s Café Restaurants
3776 South High Street
Columbus, OH 43207
Bob Evans Guest and Consumer Relations: (800) 939-2338
Mimi’s Café Guest Relations: (866) 616-6464
Fax: (614) 492-4971
Bobevans.com

Then a week or so later, I got this in the mail…

Bob Evans Letter

Bob Evans Letter

Bob Evans Coupons

Bob Evans Coupons

How cool is that?  That’s enough for a meal & a half for the wife & I.  I have to say, I applaud their quick followup, perceived excitement, blatant flattery, and sincerity.  I do have to say, I’m a little afraid of returning to the Bridgeville location if someone was reamed by a regional manager as slyly implied by the emails and letter.  I mean “I also have shared your comments with the general manager and area coach of this location also so they can ensure that any necessary action is taken” seems pretty serious.  I don’t want to go back with Bob Evans bucks in hand and have them be all like “Oh, this is that butthole who wrote a blog and got me a lecture while I was just having a really bad day…”  Or do you think it was calmly presented as “OK, we obviously have some sort of breakdown, what can we as a management team do to help”?  I mean, that’s how it should have gone… right?

The didn’t comment on the asking 3 times for jelly code, so I can only assume this is a real thing.  Next time you’re at Bob Evans and you want jelly, ask for it thrice and ye shall receive thereupon the third asking.

Where’s the balance?  I’m really looking for input here.  Was I right to complain?  Am I safe in returning?  Should I just go to the Bob Evans in Robinson?  Think they have the same area coach & general manager?  How good is their Wildfire BBQ sauce?

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