Tag Archives: Pennsylvania

ACS Response from John A. Maher (PA House of Representatives)

Posted on by Standard 4

I sent my letter about the American Community Survey to several politicians… from the mayor of my little town, to the mayor of Pittsburgh, to Pennsylvania representatives & senators, our US representatives & senators, and even the President Himself.

Only one politician has replied so far, and it’s been about 2 weeks since my missive first went out.  I figured it’s time to share, although I may keep trying.  Maybe this warrants some more snail mail.  Our first response comes from Pennsylvania State Representative John Maher:

– ★★★ –

from: John Maher <jmaher@pahousegop.com>
to: recrat.demopublican@gmail.com
date: Fri, Oct 22, 2010
subject: ACS
mailed-by: pahousegop.com

Congratulations on creating the most notable email nomme de plume that I have seen in some time!

I have a special appreciation for your experience, having been selected myself for the extended census exercise in 2000 AND 1990.  (While that is certainly not a statistical impossibility, it did cause me to ponder the veracity of the sampling method.)

Across the decade ahead, trillions of dollars of taxpayer money will be “driven out” to states, school districts, local governments and others feeding from the trough of the taxpayer using formulae anchored to the census results.  Getting the data right to begin with strikes me as a desirable goal.  Could the Census folks be more efficient?  I thought so before and am emphatic now.  Those selected for the expanded survey should be provided an access code and directed to a web site to complete the process.  Not only will forests of paper be saved, but tallying the results will require no human processing either.  Those without access to computers would dial a toll-free number, tap in the access code, and the pound of paper could be delivered.

I recall attaching a note to that effect with my response to the 2000 survey but the federal government is generally uninterested in the thoughts of a state legislator.

A larger complaint for me arises from seeing how census and other data is not used thoughtfully to measure or address concerns in a scientific, unbiased manner, but rather exploited selectively as raw ingredients to contrive formulae that accomplish what those with such power wish to accomplish.  When government behaves that way (which seems to be frequent), why bother collecting the data at all?

Thanks for taking time to send along such a thoughtful note.

John

John A. Maher
Member, House of Representatives
Commonwealth of Pennsylvania

– ★★★ –

I like this guy.  His words aren’t calculated, his opinions aren’t guarded, and he has an obvious disdain for the large bureaucracy of the federal government.  (…perhaps a little animosity there too, or is that just me?) I have to agree with his last paragraph there, it seems like that backwards science all the conspiracy theorists spout about.  Just how is this data being put to use?  Shouldn’t the government already know how many people are living here and how much I made last year by looking at my Taxes?

I wrote back, and haven’t had a second reply, so I’ll leave you with my last communication:

– ★★★ –

from: <recrat.demopublican@gmail.com>
to: John Maher <jmaher@pahousegop.com>
date: Mon, Oct 25, 2010
subject: Re: ACS
mailed-by: gmail.com

Thank you for your swift & thoughtful reply, Congressman Maher!  I’m also gald you enjoyed my nomme de plume, ha ha.  I almost feel a fear for speaking my mind… something I was raised to believe should never be a problem in the great country in which we live.

I can understand your frustration with the federal government as a state legislator.  The states were originally given the majority of power.. and it seems to have shifted over the last century.

I agree completely with your assessment that we ought to be given an access code to complete the survey via internet or toll free phone number.  I’ve been e-filing my taxes since I was able, and before that I remember doing them by phone along with a simple questionnaire/help sheet on news print… that had to be over a decade ago now.  The waste associated with this whole thing is just mind-boggling.

While I understand the need for the federal government to collect data for programs they deem necessary, why not let local governments address the problems in their area, then ask the federal government for support to create their own solutions?

I really do appreciate your reply, and I will pass your name on to other voters as someone who cares about the people that they represent, and is up to the times with electronic communication.  You may be interested to also know that yours is the first reply I received out of the dozen or so politicians, government agencies, and political pundits that I’ve contacted via webforms or email… and so far the only politician to reply!

Keep up the good work, and as a citizen, I thank you for your service & commitment to the people!

-Recrat Demopublican

– ★★★ –

The American Community Survey – A letter to anyone who will listen/read/answer…

Posted on by Standard 4

I did blog about the 2010 Census and the American Community Survey before, but I felt that my blog wasn’t enough.  I decided to try and reach out to the government, some politicians, some political pundits, and even one political blogger to express my concerns.  I’ve been sitting on this a while waiting for some more concrete replies, but there haven’t been that many.  We’ll get to the replies in later posts, but first I (with Editing help from Dave of course) present to you the letter:

– ☆ · ⌘ • ✍ • ⌘ · ☆ –

Dear [Gub’ment Employee],

Thank you for taking the time to make yourself accessible via email and/or the web, and available to address my concerns.  I realize that as a steward of the people and a government employee, your time is quite valuable. The point of my missive is speaking out against what I view as the waist of resources, money, and even time, so I will try to get right to the point.

Recently, I was notified via mail that I was a picked “at random” as a participant in the American Community Survey.  Then, a week or so later, I received the survey itself.  If it follows the same pattern as the 2010 Census, I will get two more notifications, and someone will show up at the door to ask me the questions even though it has been filled out and sent in.  Barring any other concern about the 2010 Census and focusing on the ACS, this is what I (along with 3 million other Americans) received:

  • Pre-notice Letter
  • Introductory Letter
  • ACS Questionnaire
  • ACS Instruction Guide
  • Frequently Asked Questions Brochure
  • Follow-up Letter
  • Reminder Card
  • Outgoing Envelope
  • Return Envelope

For my purposes I’d like to ignore (for the most part) the arguable statistical value of questions like when the building in which I reside was built, what time I leave for work in the morning, and how many people are in my car with me when I go to work.  I do enjoy the extensive reasons for asking each question available at http://www.census.gov/acs/www/ – but *.pdf is a “clunky” way to present them.  I would like to say that your reason for asking about the year my residence was built, “Age of housing is used to forecast future energy consumption” is flawed.  If my building was built in 1920, but recently retro-fitted with new windows, insulation, and a new energy-star furnace and/or central air, it might be better off energy-consumption-wise than a house built in the late 60’s with all original water-heaters, furnaces, etc.  (On a humorous note – remember the infamous man who had a baby a few years back?  Question 24 instructs you to only answer if you’re female and have given birth. He would now be a man and would have given birth. This could not be recorded as instructed.  Perhaps they ought to look at amending that in the follow-up survey 10 years from now?)

But, I did not intend my letter to argue the survey content. I would like to stick to what I believe is a more pressing and relevant issue, waste.  Here is what I feel was wasted in the ACS mailings.

Paper: I am not a crazy environmental activist, and I even question the actual savings when related to energy consumption on recycling, but even I am appalled at the waste of paper here.  That is three letters, a reminder card, the survey itself, a glossy FAQ brochure, and a 16-page “how to answer questions in this survey” booklet, plus the survey itself, and envelopes for all of the outgoing and return mailings except for the card times three million.  The letters alone are 9 million wasted pieces of 8½” x 11″ paper.  Think about that number.  I don’t think I’ve ever seen 9 million of anything.  The survey itself couldn’t have stated its purpose on the opening page without the need of a cover letter?  Did we really need the 16-page guide on filling out the survey?  Including the support phone number wasn’t enough?  I am not even factoring in the ink and envelope glue here.  It is 2010; I would think that most people have access to the internet or a telephone, even if it is someone else’s phone or the internet at a local library (which is still free in most communities, right?).  Why not send out a post-card or registered letter instructing people to take the survey via the web or by phone?  It can’t be much different from what has already been set up as a “support” to the paper survey.

Energy: How much energy was consumed in creating and transporting all of these mailings?  Eliminating the “you’re going to get a survey” and the “you should have gotten a survey” letters alone would have saved so much effort and, I am assuming, electricity unless you have a warehouse full of employees cranking out these surveys on Ben Franklin’s old printing presses.  Even the energy that went into the creation of this thing can be factored in.  How much gasoline and jet fuel was consumed in mailing these surveys?  So, under energy, we are wasting human energy/effort, electricity, and fossil fuels (unless every piece of mail was delivered by electric car from plants that do not use coal for electricity production).

Time: This concern is connected with the human effort element. How many people spent time on this?  How many man hours were spent compiling the questions, deliberating on how to word them, which ones to use and in what order, writing explanations on why they’re being asked, layouts for those designed, extra pamphlets proposed, decided upon, and designed, websites built, toll free help-lines set up, etc?  Then we have all of the labor; the actual creation of the paper, the printing, and the distribution?  How many people will be sent out to ask follow-up questions?  I’ll give you that my time wasn’t wasted in filling out the survey, and I’m arguably wasting more of my own time writing this letter… but what about my time wasted reading the “you’re going to get a survey” and the upcoming “you should have received a survey” letters?

Money: Certainly all of the people involved in this have been paid for their contributions; direct government employees are also receiving what I hear are excellent benefit packages.  If contracted work was used, I’m sure they were paid prevailing wages for jobs done for the government.  I’m sure the paper, ink, and distribution were not free.  I know the government does not pay for mail sent via the postal service, but how does that work?  Does it all actually go for free, or does the post office bill it out to the different government agencies per usage?  And, if you believe the old adage that time is money, then see the preceding paragraph again.  Shouldn’t taxpayers be able to vote on whether we’d like money to go into projects like this survey, or the more pressing social-programs that your survey professes to bolster once all of the information is gathered?  What about something as simple as food for the hungry, medical care for those who can’t afford it, or subsidizing housing for the homeless?  If money is going to infrastructure, why not ask the government employees about the road conditions that they encounter on the way to work on federal, state, and local levels?

While I do take a certain pride in being selected for performing a civic duty, I cannot help but wonder about the deployment of something like this on such a massive scale.  I understand that one may feel that the collection of this data is imperative, but perhaps the process through which it has been undertaken can be reviewed.  Perhaps the next time this survey is taken, eliminating so much paper will be a more viable option with new technologies appearing almost daily.

Thank you again for your time, I really do appreciate that you have made yourself available to read my concerns.

Sincerely,
-Recrat Demopublican
recrat.demopublican@gmail.com

– ☆ · ⌘ • ✍ • ⌘ · ☆ –

I have no idea why I chose to use a pseudonym when the intent was to post it here anyway… but I did.  I’d like to hear your thoughts before I post replies form others.

 

How to walk to your car in a parking lot: A public service announcement

Posted on by Standard 15

There’s a problem I’ve noticed over the years since I first got my driver’s license.  It’s ridiculous, rampant, and totally uncalled for.  It doesn’t have as much to do with driving as it does walking, but I consider it a road-related  issue.

People don’t know how to walk in parking lots.  They have this “pedestrian has the right of way” mentality that has inexplicably warped into a strange sense of entitlement and devilish pleasure in making you the motorist yield to their ambling nonchalance.

Below, I have an illustration (thanks to Google Maps) of the new Market District parking lot in Robinson.  Please take a moment to study & understand before you move on to the next paragraph.

How to walk across a parking lot.
WALK IN A STRAIGHT LINE, NOT AT AN ANGLE.

I get worked up about this quite easily (obviously I guess), and my thoughts are all over the place…  so I’ll try to make my points concise with the aid of a bulleted list.  (I have blogged about this before too, if you find that you need further reading.) I really would like to start a discussion on this in the comments if you’re so inclined.

  • When there’s a cross-walk on the ground, use it. I understand that the crosswalk isn’t a magical safe-zone, and that jaywalking laws are rarely enforced in Southwestern PA… but it’s there for a reason;  So you can move across the road in an organized and quick fashion in a designated spot.   Yes, the parking lot is a potential mine-field of car vs. person vs. shopping cart accidents, but you can help minimize the danger by using cross-walks… and drivers will know exactly where and when to have a heightened awareness.
  • Walk in a 90° angle (or close to it if at all possible) when crossing the road. This may seem stupid, but if you look at my beautiful illustration above… you can see that a person walking a green path would move across the road much more quickly than the same person walking at the same speed using a red path.  Using the green path reduces wait time (and thus aggravation) for the driver trying to get into or out of the store.
  • Walk one one side or the other of each row. The beauty of this one is that you have a choice.  You can walk on the left or the right.  JUST. DON’T. WALK. DOWN. THE. MIDDLE. These are the  most annoying people.  There’s typically room for two cars to pass each other when moving in opposite directions, and a little extra walking room in most parking lots.  When you walk right down the middle of the aisle, you make all of this room disappear.

Focusing mostly on the middle-of-the-lane walkers, but also on the anglers, and the “too cool for the crosswalk”-ers, I’d just like to comment on the types of people that I believe they may be.

First, there are the truly oblivious.  I believe this to be the smallest sect of the parking lot meanderites.  I think some people are just really not all that aware of their surroundings, and have no comprehension of the havoc that they wreak around themselves.  (Arguably,  stopping time in a parking lot is not exactly “wreaking havoc”, but it sure bites my ass.) These people are just like Mr. Bean, and since Mr. Bean is somewhat of a lovable character, I can forgive these people.  If you know one of them, please tell them about parking lot urgency.  If you don’t know one of them… walk more quickly, in straight angles, in designated areas, and close to the cars in parking lots.  (Because you are one of them.)

Then we have category #2.  The entitled. They’re a pedestrian.  They always have the right of way, and that’s it.  In their minds, anyway.  I’d like these people to see what Pennsylvania law has to say…

Title 75 of the Pennsylvania Consolidated Statutes, contains the laws which govern the operation of vehicles on Pennsylvania roads.

Chapter 35: SPECIAL VEHICLES AND PEDESTRIANS
Subchapter C: Rights and Duties of Pedestrians

Section 3541. Obedience of pedestrians to traffic-control devices and regulations
(a) Traffic control devices.—A pedestrian shall obey the instructions of a police officer or other appropriately attired person authorized to direct, control or regulate traffic.

(b) Traffic and pedestrian-control signals.—Local authorities by ordinance may require pedestrians to obey traffic and pedestrian-control signals as provided in sections 3112 (relating to traffic-control signals) and 3113 (relating to pedestrian-control signals).

Section 3542. Right-of-way of pedestrians in crosswalks.
(a) General rule.—When traffic-control signals are not in place or not in operation, the driver of a vehicle shall yield the right-of-way to a pedestrian crossing the roadway within any marked crosswalk or within any unmarked crosswalk at an intersection.

(b) Exercise of care by pedestrian.—No pedestrian shall suddenly leave a curb or other place of safety and walk or run into the path of a vehicle which is so close as to constitute a hazard.

and…

Section 3543. Pedestrians crossing at other than crosswalks.
(a) General rule.—Every pedestrian crossing a roadway at any point other than within a crosswalk at an intersection or any marked crosswalk shall yield the right-of-way to all vehicles upon the roadway.

(b) At pedestrian tunnel or overhead crossing.—Any pedestrian crossing a roadway at a point where a pedestrian tunnel or overhead pedestrian crossing has been provided shall yield the right-of-way to all vehicles upon the roadway.

(c) Between controlled intersections in urban district.—Between adjacent intersections in urban districts at which traffic-control signals are in operation pedestrians shall not cross at any place except in a marked crosswalk.

(d) Crossing intersection diagonally.—No pedestrian shall cross a roadway intersection diagonally unless authorized by official traffic-control devices or at the discretion of a police officer or other appropriately attired person authorized to direct, control or regulate traffic. When authorized to cross diagonally, pedestrians shall cross only in accordance with the signal pertaining to the crossing movements.

And the best part…

Section 3552. Penalty for violation of subchapter.
Any pedestrian violating any provision of this subchapter is guilty of a summary offense and shall, upon conviction, be sentenced to pay a fine of $5.

Interesting, no?  I’m not sure if these apply any differently in a parking lot, as it’s probably private property… but I’d love to see an officer out there passing out $5 tickets for every butthole who steps boldly out in front of a moving car with the incorrect assumption that “pedestrians always have the right of way”.  Why not?  I mean, they’re cracking down on parking in the South Side after years of chaos.  Is this any less ridiculous?

The third and last group?  The spiteful. They know you’re anxious to get by, but they don’t care.  They derive pleasure in knowing that you’re most likely impatiently waiting to move forward at a speed that actually registers on your speedometer, but that they alone have the power to prevent that from happening.  Maybe they had a bad day and want to pass along the crappy karma.  Maybe they have a controlling spouse, boss, or family member, and this is how they lash out.  This is the group that turns to look at you, but continues to walk down the middle of a driving lane instead of moving to one side so you can get by.  This is the woman that stops mid-stride and mid-lane to dig through her purse for her car keys while you idle and boil.  This is the group of teenage boys that walks 4 wide and dresses “hard” like they from the streets thanks to mom’s credit card and Journey’s or Hot Topic.  This is the wide-angle walker who sees you approaching, but instead of walking straight across the lane quickly looks straight ahead in their “5 rows over from where they started” path.  They’re also the ones who let you follow them down the echelon of filled  of parking spaces during the holiday shopping season, and cut over to the next row or put bags in their car and proceed to walk right back where they came from without giving you the courtesy wave-off or  the universally understood over-exaggerated mouthing of “I’m not leaving” while shaking their head and pointing or waving their arms.  I suspect that they’re also the people who double-dip, don’t flush public toilets, and kick puppies.

That should just about cover it.  So please, pass this along so we can all get on the same page.

American Community Survey?

Posted on by Standard 9

OK, so you may have read my earlier rant about the census.  This is a continuation of that.  I think.

As a follow up to that…  We filled out & mailed tn the census, then someone came knocking on our door informing us that we didn’t in fact fill out the census and return it in time.  My wife ended up answering all their questions a second time.

As to why I think this a continuation of this census malarkey… the pattern of insanity is the same.  A week or so ago, we got a letter in the mail warning us that a follow up survey to the census was coming, and that we’re obligated by law to fill out this survey.  We received the American Community Survey.  The FAQ pamphlet accompanying the survey evokes Title 13, U.S Code, Sections 141 and 193 – and it goes on to say “Title 13, as changed by Title 18, imposes a penalty for not responding”.  How “land of the free” does that sound?

The scary part is that the pamphlet later says “We may combine your answers with information that you gave other agencies to enhance the statistical use of these data.”  Other agencies? Like the IRS?  Are you going to make sure all my numbers match up?  Is this a lead-in to an audit?

The survey itself actually contains the word “Negro” in the race section.  It says “Black, African Am., Negro” and it only says “White” not caucasian or European or aryan or any other dumb name.  I thought “Negro” was offensive as of the 80’s.  Why doe sit matter if I’m of Hispanic origin?  Why doesn’t it ask then & there if I’m Swedish, or French, or Irish, or Indian, or Hungarian,  or Italian, or Arabic?

Why does it matter how I get to work?  Why do they need to know how many people are in my car on the way to work?  Am I going to be forced to carpool, or pay a “driving alone to work” tax?  Why do they need my work address, or my wife’s work address, or how much we make a year?  Shouldn’t the government already know that?

Did my neighbors get this?  The data for everyone on this street would be totally and wholly different from ours.  I’m not a great representation of the overall neighborhood.

Next time, will we include fingerprints and a hair follicle or cheek swab for DNA cataloging?

I call shenanigans on the whole thing.  It’s a ludicrous waste of money and resources.  In addition to the plethora of  reminders and follow-ups to the original census…  I got the warning letter for this survey, and accompanying the survey itself was a letter (that mentioned that we already should have received a letter about the letter we are reading), a 16-page “guide” on how to fill out the survey, a glossy “FAQ” brochure, and the return envelope.

In case I went over it too fast just now… I’d like to just focus on this one thing for a moment.

We got a letter (we’ll call it letter 1) telling us that a survey was coming and that we were obligated by law to fill it out.  Then, we got the survey along with another letter (we’ll call it letter 2) telling us that we should have gotten a letter telling us that the survey was coming, and explaining that the big fold-over in the envelope that says “American Community Survey” is a survey that we need to fill out, expressing that it’s required by law.

I’m sure well get  a follow up letter (if I get it, I’ll call it letter 3) saying that we should have received a survey and by now filled it out, as required by law.  This just sounds like something that belongs in a Monty Python sketch.

Through the magic of the internet, I have found all of the pieces…

arrow Materials Included in ACS Mailings

Ah, I may also get a reminder card.  I forgot about the reminder card.

I have a hard time believing that I’m going to benefit in any way from this survey, but I’m guessing only time will tell.

I didn’t forget.  There was a guide that accompanied the survey.  I’m guessing that if I couldn’t understand the questions in the survey… the guide’s not going to help me out all that much.  I’d love to meet the think-tank that comes up with this brilliance.  You know it’s a committee or group… no one person would or could be responsible for this kind of crap on their own.  Poking around their website, it appears that a shocking amount of time and research has been dedicated to this task.

How are the tree-huggers not all over this wasteful paper usage?  I mean, the waste here offends me… and I’m still not convinced that recycling is all that efficient in the first place.  I mean, there is a reason to conserve what resources we have, and make sure that when they’re used  it’s somewhat necessary.  (A letter telling you that you’re going to get a survey, a letter saying you should have already received a letter and that you now have in your possession a survey, and a letter saying that you’ve already received a survey that you should have filled out would all be unnecessary in my book.)

Is this all just a ploy to keep the Post Office in business?

I just may have to write to some politicians and ask about all the waste associated with this whole thing.  In the past I’ve heard from Gov. Ed. Rendell and Senator Wayne Fontana.  Maybe I’ll have to reach out to them again with my concerns.

I need to collect my thoughts & start sending letters to people in the government to let them know what I think.  Will it do any good?  Probably not, using the redundancy and bureaucracy of the census surveys as an example.  At the end of the day it may make me feel better if nothing else, as I’m still able to speak my mind.

The more I see/read the word census, the more it sounds like senseless.

Cut out the paper waste for a second, and think just about the time wasted.  If you did this kind of crap at work, can you imagine what your superiors would have to say about your productivity and efficiency?  Yet, we accept this from the government.

Hey Gilligan,

This is an email to say that I’m going to send you an email to ask you a question.

Hello again Gilligan,

This is the email where I’m going to ask the question.  You should have already received the email where I told you that I was going to ask you a question.

The question is: Do you like coconuts?

The Skipper wants an answer, he’ll be mad if you don’t tell us.  If we knew if you liked coconuts, it might help Mary Ann in preparing dinner.  We know you’ve already talked to the Professor about island cuisine, so we may factor that into our decision.

Dear Gilligan,

I have sent you an email asking about your thoughts on coconuts, the Skipper wanted us to remind you that you were already supposed to have answered the coconut question.

Now.  How ridiculous is that?

Oh well, it’s late… I’ve jumped all over the map and page with this as I’ve searched the internet for these documents and more questions and what not, and feel that I’m losing coherence… not that I definitely have any in the first place.  I’m lost in all the letters about other letters about other letters about other letters  Maybe I need to write blogs telling you that I’m going to write blogs, then write a reminder blog that I wrote a blog.

Photos | Ernie and the Berts / Vagora @ The Fallout Shelter (Sept. 10th, 2010)

Posted on by Standard Reply

Photos from my camera, shots of Ernie and the Berts taken by Lynn Payne. The other band is Vagora, shots of them taken by me. Thumbs below take you to the individual shots at Photobucket, or try these links…

Photobucket:

Facebook:

Photos | Dethlehem @ The Smiling Moose (Thu. Sept. 9th, 2010 AD)

Posted on by Standard 2

Got some photos last night of one of my favorite local bands… the warriors that call themselves Dethlehem.

  • Lord Bonecrush – War Cry
  • Hildor Anduv – Axe
  • Bovice – Axe
  • Davidicus the Black – Bass Staff
  • Overlord Brom – War Drums

Check ’em out on Photobucket… Grid View or Slideshow View.  They’re also on Facebook, you can check ’em out there and tag people that you know.

Or, just click the thumbnails that you dig below…

The McSaga Continues (…A reply from Ms. Jones!)

Posted on by Standard 9

Perhaps this is the end more than a continuation.

I wrote back to Mr. Kausky & received another reply.  I pushed again with Kty_McD and received an actual reply from Ella Jones at Mc5834.  Perversely, I hope when I read in the seething anger between the lines that I’m not wrong.

I’ll try to lay it out in Chronological order…

from ERiC AiXeLsyD world.and.lunar.domination@gmail.com
to Scott Kausky skausky33@verizon.net
date Mon, Jul 26, 2010
subject Re: A day in the life of McDonald’s #5834 (West Liberty Ave.)
mailed-by gmail.com

Hello Scott,

I would like to first thank you for your replies.  I can tell by the look of your location and the attitude of the employees that great pride is taken in the operation of your McDonald’s.  Your emails have confirmed it!  I’m generally amazed at how quickly I can get in & out of the Canonsburg location at lunch time when it is usually quite packed.  Quality/taste of the food aside, generally one goes to McDonald’s with convenience and speed being at the top of the priority list.

I was hoping to write back to you to tell you that I had been contacted by Ella Jones or someone else at the West Liberty Avenue location… but I cannot.  I didn’t want to wait too long in replying to you to say thanks.  Thanks for proving that all McDonald’s managers/owners/operators/customer service reps are not apathetic, and thanks for your involvement in perusing this customer service issue which is mostly unrelated to you!

I have also followed up via the contact form at the McDonald’s website, and with a Katy (@Kty_McD) via the McDonald’s Twitter Team.  Both to no avail thus far.  They must really have issues other than the obvious over in Beechview if they’re not even responding from other franchise owners or from a corporate push.  I can tell you that they have received my last dollar, no matter what the outcome.

I hope that no offense is taken when I say that you seem to operate more like a Chick-fil-A manager than a McDonald’s manager.  I hate to stereotype, but they generally have a more pleasant disposition as a fast food chain.  They also respond quickly and positively to customer service related emails.  They usually have quite the hands-on approach in special promotions every night of the week and the way things are run.

Your drive-thru traffic direction cones/poles are a great idea… I don’t know why they’re not standard issue in all split drive-thru locations.  It’s amazing that people would cut up and around.  Are they totally blind to the lines on the ground?  I’m always amazed at how some people think that they’re better than the rest of us, or the rules don’t apply to them.

I hope that you’re able to push the inside queue line issue with success in the future.  I certainly don’t see anything wrong with it.  It works for amusement parks, the bank, Wendy’s, & Burger King.  With the multiple entrances in your store, and with people standing back waiting for their orders to be filled, it can be quite confusing to know who’s next.

I will keep you posted on a resolution with store #5834 (if there ever is one), thank you for your time & effort!

-Eric

And then..

from Scott Kausky skausky33@verizon.net
to ERiC AiXeLsyD world.and.lunar.domination@gmail.com
date Mon, Jul 26, 2010
subject Re: A day in the life of McDonald’s #5834 (West Liberty Ave.)
mailed-by verizon.net

Eric,

Thanks again.  It amazes me because they would be all over us, (the operator) community if any complaints are not closed out.  I have placed a follow up email to  our business consultant.  One day, when I work my way up to president, I’ll have a direct line to my office.  I understand that everyone is busy, but at the end of the day, its the customers like you who put the pay in payday.  If I can ever assist you in the future, please feel free to contact me.

Sincerely,
Scott Kausky
General Manager

Scott is all over that!  I seriously wish him luck in is race to become McPresident, and I hope he gets those queue lines installed.  It keeps one grounded to know that your pay is ultimately coming from customer satisfaction.

Here’s the reply that we’ve all been waiting for (apparently it was emailed to my alternate email address on Thursday… still over 2 weeks after my original message):

From: Jones Ella <ella.jones@us.mcd.com>
To: World(andLunar)Domination <worldandlunardomination@yahoo.com>
Cc: “West Liberty (pit.05834@us.stores.mcd.com)” <pit.05834@us.stores.mcd.com>
Sent: Thu, July 22, 2010
Subject: RE: A day in the life of McDonald’s #5834 (West Liberty Ave.)

Hi Eric,

Thank you for taking the time to communicate about the West Liberty McDonald’s.    Something will be done about the Jiffy Lube.  We are waiting on a new tenant.  The building interior choice was made based on what some customers like.  I understand not all customers like it and your feedback will help McDonald’s as they plan to design other locations.  Thank you for the feedback.

We are working on the speed issues, the food quality issues, and the customer service issues at this location.  We have support coming in to help us become the “well oiled”  operation that we need to be.  Thank you for taking your time to point out our issues—this certainly helps us get better.

Sincerely,
Ella Jones

If you need a refresher, click here to read my original email to Ms. Jones.  (And note in the comments that others have had similar experiences there!)

I feel like Ms. Jones didn’t read past the Brady Bunch comment… although we did get a “well-oiled”  quote from the last paragraph.  I’d love to meet the focus group that liked the new McDonald’s layout/design.  Did they know it was for a McDoanld’s or did they think it was for a fruit stand in a 70’s movie?

  • There was no mention of the incorrect breakfast sandwich or explanation of how that happened.
  • There was no mention of the crazy double-drive-thru traffic patterns.
  • No mention of the Canonsburg store used as a good example.
  • No mention of the spongy rubbery egg-like substance.
  • No mention of the race for the “sloth” title with Wendy’s.
  • No mention of the ridiculous wait time or stress-induced customer telepathy.
  • No mention of the cardboard-like McNuggets.
  • No mention of what the nuggets contained before they were “all white meat”.
  • No mention of my admitting that I was wrong.

Are my emails too long-winded?  I guess I know the answer to that..  But still… if we’re getting into percentage of questions asked vs. questions answered (not even assigning a quality to the answer), we’re not even getting a passing grade here!

Id love to know just how many “you need to answer this email” emails that Ms. Jones received.  I encourage you to also write if you’ve had a bad experience there. It would be even better if you share it with us.  I’d love to post other letters of dissatisfaction.

I’m guessing that my pressing the issue further really isn’t going to get me anywhere.  She doesn’t seem like the type to comment on the spongy rubbery egg stuff or mystery meat McNuggets.  It will be interesting to see if orange cones appear in the drive-thru down there.

Perhaps one day they will actually get their act together.  I bet not, but perhaps.

Chip Wars: Snyder of Berlin

Posted on by Standard Reply

Wow.  I’ve had some duds before, but this Chip Wars thing that I tried to spark really was a colossal dud.

No one got out of line with their replies, they divulged as little information as possible.  No dirt.  No funny.  No aggravation even.  I have to say I’m disappointed in myself as much as the responses.  Apparently I didn’t push the right buttons.  It certainly took long enouhg for them to write back, but I finally got a response from Snyder of Berlin:

from Yanke, Terry tyanke@birdseyefoods.com
to world.and.lunar.domination@gmail.com
cc “Yanke, Terry” tyanke@birdseyefoods.com
date Mon, Jul 26, 2010
subject Snyder vs Snyder
mailed-by birdseyefoods.com

Dear Eric,

Thank you for your many questions about the Snyder of Berlin history and products .  We are always pleased to hear from customers such as your self.

First – Regarding the statement “is not associated with”.   This statement is a legal phrase that must be used from the sale of the family to Curtice Burn.

Second – We do not give tours of the manufacturing plant.

Thank you for being a loyal Snyder of Berlin customer.

Terry Yanke
Order Desk / Customer Service Representative
Snyder of Berlin / Husman Snack Foods
Ph # 814-267-4641 ext. 238
800-374-7949 ext. 238
Fax # 888-367-6142
tyanke@birdseyefoods.com

P Think Green. Please don’t print this message unless it’s really necessary. Thank you.

Well.  I wonder what they think when they read my emails?  Do they think I’m eccentric, a little kid, or “special”?  They may even think I’m a “special” eccentric little kid.  I think it’s funny that they acknowledge the fact that I asked several questions, but only answered two of them.

I sent them the same exact message that I sent to Snyder’s of Hanover.  Their answer was boring and ignored most of my questions too.  These companies are much more similar than they’d like to admit.

Perhaps too much snacking curbs your sense of humor?

No tours?  Wow.  Everyone else does tours.  Free ones at that.  Way to go on that one, PR people.

Should I reply and ask them to answer more of my questions… or should I just let this one drop like the proverbial hot potato that it is?

Also… I felt the urge to print 317 copies of this email.

McTweeting

Posted on by Standard 2

So, I have another avenue for contacting (or nagging) the apathetic McFoodChain down the street.  Not only can I email them directly (albeit to no avail so far), submit a tattle-tale on a corporate level (also to no avail so far), & email their fellow managers.  I can tweet them.  McDonald’s has a Twitter Team.

Still not hearing from the local MdDud of a management and/or customer service team in Beechview, I reached out again in a more attention-grabbing manner:

@McDonaldsFans Any thoughts on these #Pittsburgh area #McDonald‘s locations? http://wp.me/pwqzc-in

@kim_mcd @George_McD @McCafeYourDay @McDonalds Any thought on how this McDonadl’s should be handled, #McDonaldsFans? http://wp.me/pwqzc-in

@Nick_McD How would you handle the drive-thru & queue situation(s) here? http://wp.me/pwqzc-in

Hello, @AboutMcDonalds! Do these company policies sound correct? http://wp.me/pwqzc-in

@yilovemcdonalds This is a reason to love http://wp.me/pwqzc-in this is a reason to hate http://wp.me/pwqzc-hX They need to get it together!

And, then I got a DM from @AboutMcDonalds:

AboutMcDonalds Hi – yes, our customer sat team should respond to you w/in 24 hrs. Thx for checking. ^LM

Yes.  They should, but they didn’t.  Apparently AboutMcDonalds is missing the point.  But, they’re not following me, so I couln’t DM them back. Another public tweet:

@AboutMcDonalds Got your DM, couldn’t send one back. What happens if they don’t respond? What about the greater issue?

No answer on that one. So, a few more…

#icantstop laughing at #mcdonalds http://wp.me/pwqzc-in & http://wp.me/pwqzc-hX — They need to get it together! @CocaCola

@McDonalds Is this a good representation of the average McDonald’s? http://wp.me/pwqzc-hX Or is this more like it? http://wp.me/pwqzc-in

@George_McD Is this a good representation of the average McDonald’s? http://wp.me/pwqzc-hX Or is this more like it? http://wp.me/pwqzc-in

#icantstop laughing at #mcdonalds http://wp.me/pwqzc-in & http://wp.me/pwqzc-hX – They need to get it together over at @McDonalds in @15216!

RT @NathanFillion Dear McDonalds, U are poisoning the world with yr food & thx 4 a delicious breakfast. I hate you. http://wp.me/pwqzc-hX

While a lot of my tweets directly to the McTwitter Team went unanswered, someone that I didn’t even message directly seemed to have caught a theme to my tewwets. Katie (Kty_McD) did seem to pickup on my frustration.

Kty_McD @W_a_L_D Hey, I saw the blog/tweets can you follow me so that I am able to DM you? Thanks, Katie from McD’s

You read my blog?  Score!  Ha ha ha.  Again with the DM’s…

Kty_McD Great! Ill do everything I can to help, I read the blogs, but to be sure store #05834 is the one you haven’t heard from correct?

W_a_L_D Correct! The one on West Liberty Ave. in Beechview (Pittsburgh, PA 15216) Thanks in advance!

Kty_McD Thanks for that info, I have the case number pulled, email still the best way to reach you?

W_a_L_D Yes please, thanks! world.and.lunar.domination@gmail.com – You rock!!!

Kty_McD Thanks so much for tweeting out to me, I reached out to that store, please let me know if you don’t get a response. Have a great weekend : )

W_a_L_D I appreciate the response from you, but I’m not holding my breath for their reaction!

…and thus ends the twitversation so far, bringing us all up to date.  Still no response from Ms. Ella Jones (or anyone else from) McDonald’s #5834.  I do feel like I need to write back to Mr. Kausky though.  He deserves to know that he has my utmost respect, and that I still have yet to hear from the McDud in my neighborhood.

I’d like to send a big sarcastic “good job” to @AboutMcDonalds for dropping the subject like a hot potato (unless it was passed on via you or you’re the same person as @Kty_McD and that’s how her attention was brought to me), and especially to @McDonalds, @McDonaldsFans, @kim_mcd, @George_McD, @McCafeYourDay, @Nick_McD, & @yilovemcdonalds for not even responding to my direct tweets.

McSatisfaction

Posted on by Standard 8

So, have you read my “day in the life of McDonald’s #5834” blog yet?  If not, read that one first, or this will make absolutely no sense.  Not that there was much sense to start with.

In that email, I mentioned the McDonald’s in Canonsburg with a similar drive-thru setup as an example of how things ought to be run.  Apparently you can’t always assume that people are going to do the right thing when waiting in line or following lines painted on the ground are concerned.  Heh, that is so ridiculous, I need to copy & paste it for effect.

Apparently you can’t always assume that people are going to do the right thing when waiting in line or following lines painted on the ground are concerned.

McDonald's on Urbanspoon Done laughing?  OK, let’s move on.  There is someone who works for McDonald’s that gives a damn.  He is the manager of the McDonald’s that also serves as a memorial to Perry Como, Bobby Vinton, and the Four Coins.  Mr. Scott Kausky not only took the time to write back to me once, but twice… and get this… both replies came in the same day of my email to him!

This man is to be applauded for his efforts.  I’m waiting.  Please.  Clap.

OK, first, my note to him…

From: ERiC AiXeLsyD world.and.lunar.domination@gmail.com
Date: Wed, 21 Jul 2010
To: skausky33@verizon.net
Subject: Fwd: A day in the life of McDonald’s #5834 (West Liberty Ave.)

Hello Mr. Kausky,

I would like to thank you for the inclusion of your email address at the top of your McDonald’s receipts.  It is a policy that your brothers-in-franchise at the McDonald’s in Beechview on West Liberty Avenue have recently adopted.  Sadly, though, for them it is useless.  I have written to them over a week ago, to no avail.  I believe that they’re beyond reach via email… or that they just really don’t care about customer satisfaction.  I hope that’s not the case with you!

The reason I’m writing to you is that I mentioned your restaurant in my email to them as an example of how to operate… and wanted to hear your thoughts on the issue.  Pehaps you can review the email below and come up with a few ideas.

Do you have any contact with the managers at that location?  Perhaps you can be the Jedi Master to their Padawan.

Thank you in advance for your time, I can’t wait to hear from you!

-Eric

…which was of course followed by the original email.

His 1st reply…

from Scott Kausky skausky33@verizon.net
reply-to skausky33@verizon.net
to ERiC AiXeLsyD world.and.lunar.domination@gmail.com
date Wed, Jul 21, 2010
subject Re: Fwd: A day in the life of McDonald’s #5834 (West Liberty Ave.)
mailed-by srs.bis.na.blackberry.com

Eric

Its unfortunately the store I operate is privately owned. I have pride in the store that I run and this is why I provide my email address. The email get sent directly to my blackberry that I pay for. This is not something that is provided by my operator or McDonald. I care about my customers as they are the ones who pay my check and when I have unsatisfied guests it affects my bottom line as well as my crew.

Mcdonalds.com will also have a guest satisfaction email as well as a 800 number which should get you to someone that is involved with that particular location. Once a complaint or praise is posted it is then emailed to the operator or supervisor of that location and they should respond within 24 hours. This is the policy mcdonalds enforces on the private owner stores. I also copied your email to the owner of my store to see if he can get you in contact with the appropriate person.

I apologize that your having these problems and will assist you to try to fix it.

Thanks for being a loyal mcdonalds customer.

Scott Kausky

His 2nd reply…

from Scott Kausky skausky33@verizon.net
to ERiC AiXeLsyD world.and.lunar.domination@gmail.com
date Wed, Jul 21, 2010
subject Re: A day in the life of McDonald’s #5834 (West Liberty Ave.)
mailed-by verizon.net

Eric,

I have to apologize again, when reading your email, my blackberry only showed half of your email  I’m at home now and read the full thing.  I have also copied Linda Cumer, who is my business consultant.  She is paid by McDonald’s Corporation.  She will have better contact then anyone to work on resolving these issues.  In reference to the traffic cones, I appreciate the fact that you like the ideas.  I had a customer a month ago give me an hour lecture on why I should eliminate them.  I made the decision to have them in place to keep the cars lined up.  I would also install a q line like you see at an amusement park to keep the same thing happening on the inside with guests who try to cut lines, but was told I wasn’t allowed.  I hope I have assisted you and us to get these problems corrected.  Please let me know either way if someone does or doesn’t contact you because I want the Arches to shine even if I do only have a small role in it.

Thanks Again,

Scott Kausky
General Manager

Genius.

Mr. Kausky is obviously intelligent, thoughtful, and full of great ideas.  He ought to be working for Chick-fil-A!  I can excuse the somewhat confusing email via Blackberry, and hs ignoring my Star Wars reference.

Why shouldn’t there be lines like in the bank (or Burger King or Wendy’s) so that the actual next person is next, not the a-hole who cut in front of them?

I really can’t express my drive-thru complaints successfully unless you’ve ever been to that type of drive through.  I really need to work on some illustrations to convey the full extent of my frustration.  The customer that wanted the cones removed is an assclown.  The only reason he  (or she) would want them removed is so he (or she) could cut in front of others in line.  What makes him (or her) so special?  Does he (or she) also park in handicapped spaces?  I bet he (or she) does.  I would like to hear just one rational reason for their removal.  I bet it can’t be found.

Of course, these only touch on the host of problems at the West Liberty Avenue McDonald’s.

This guy wants it resolved though, as a true honest-to-goodness hard worker with a correctly aligned set of values where it comes to running a business and how to treat people.  I started this off on a goofy note, but hate to mess with this guy… he really wants an issue resolved.  And now, dammit, so do I.  He explained his point of view, his situation, and told me that he was forwarding the message to two separate individuals to try and see if he can get something resolved that doesn’t affect him in any way whatsoever.  Scott Kausky is a champion among men, I tell you.

Honestly, up until this point I saw it going nowhere.  I mean, did you see the comments on my other post?  No one gets good service there, ever has, or most likely ever will.

We have, however, learned some invaluable and interesting corporate mantras from the big McD.  Did anyone else find these statements to stand out?

  • “Once a complaint or praise is posted it is then emailed to the operator or supervisor of that location and they should respond within 24 hours. This is the policy mcdonalds enforces on the private owner stores.” –  O, RLY? Hmm.  They definitely didn’t meet that.  We’re going on 336 hours pretty soon here.  So that McDonald’s is poorly run on a whole bunch of different levels.
  • “I would also install a q line like you see at an amusement park to keep the same thing happening on the inside with guests who try to cut lines, but was told I wasn’t allowed.” Wasn’t allowed? Ridiculous.  The general manager doesn’t have the power to create order out of chaos in his own restaurant?  McNazis, I tell you.  I’ve been there at lunch time.  This would improve the line situation immensely… especially with multiple entrances.  McCorporate McChaos.  Shame on you, McDonald’s, for keeping this man down.  To me, this says McDonald’s doesn’t care if people cut in line, if you’re aggrivated, or cheated.  You don’t matter.  Just your money does.

So, today we have learned some things.  We already knew that the West Liberty Avenue McDonald’s hates you.  We learned that McDonald’s is overbearing and into micro-management as a general attitude.  We know now that certain stores have a blind eye turned on them, as any semblance of corporate monitoring would have them completely overhauled and/or shut down.

Most importantly, we learned that there is at least one last good man working for the McDonald’s corporation who has a strong identity with the cherished Golden Arches, and wants you to respect that identity.

Now, I really can’t wait to see where this goes form here.