Tag Archives: Pittsburgh

Bob Evans’ Follow Up

Posted on by Standard 11

A Bob Evans Restaurant

random BOB EVANS image from the web

Bob Evans Restaurant on Urbanspoon

After posting my recent tale of insanity during a Bob Evans visit, I received some almost immediate follow-up from Nate Riggs via Twitter DM:

nateriggs
– Eric – I work with Bob Evans. Saw your blog post. Would you shoot me your email so I can help make this right? 🙂

nateriggs
Thanks. Ill email you in a few and make sure we make this right By the way – love your blog and your writing style. 🙂

Twitter is awesome.  Instant responses.  These were followed up with another quick flurry of emails:

From: “Riggs, Nathaniel A.” <Nate_Riggs@BobEvans.Com>
To: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 1:52 PM
Subject: Blog post about Bob Evans

Eric,

Thanks so much for your email address and for your post. We always try to deliver the best guest experience that we can, but sometimes we mess up. We’re truly sorry for the wait time and hassle that you and your wife experienced in our restaurant.

On a personal note, I dig your blog and was just in Pittsburgh yesterday. This is week 3 for me at Bob Evans leading digital and social so I’m working through some on boarding before I can really work on tightening up our digital presence.  I’m a blogger as well – http://nateriggs.com – and I always appreciate when bloggers are so respectful, even when we messed up. J

The next email from me will refer you to Leeann Purdy in our guest relations department. She will email you and take it from there.

Again, thank you!

BEFarmslogoemal

Nate Riggs
@nateriggs
Digital Marketing Strategist, Restaurant Marketing
3700 South High Street
Columbus, Ohio 43207
Phone: (614) 497-7447
Droid: (614) 348-2646
www.bobevans.com
We like you. Like us on Facebook!

and…

From: “Riggs, Nathaniel A.” <Nate_Riggs@BobEvans.Com>
To: “Purdy, Leann D”
Cc: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 1:55 PM
Subject: Contact information for Eric Carroll – Pittsburgh Blogger from this morning

Leann,

Hi there.

I’ve copied Eric Carroll on this message. He is the Pittsburgh blogger who posted on our Facebook page this morning as we discussed. Would you please reach out to him when you have a moment?

Thank you!

BEFarmslogoemal

Nate Riggs
@nateriggs
Digital Marketing Strategist, Restaurant Marketing
3700 South High Street
Columbus, Ohio 43207
Phone: (614) 497-7447
Droid: (614) 348-2646
www.bobevans.com
We like you. Like us on Facebook!

and…

From: “Purdy, Leann D”
To: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 2:32 PM
Subject: Bob Evans – Reference # 720520

Mr. Carroll,

I would like to first, thank you for taking the time to share your experience regarding your visit to our Bridgeville location, and also sincerely apologize for the overall unacceptable food and service you received.  I also appreciate that you were so candid as most people will not complain, the will just not go back, and we would not have the opportunity to try to make it up to you.

Our company places great emphasis on training our employees to satisfy our guests, so we appreciate that you have brought this to our attention.  We expect our servers to be attentive, timely, and attend to all of our guests needs, and I am very sorry that we let you down.

I would like the opportunity follow up with you by mail to invite you back to our restaurant, and if you are willing, I would like your address so that I can formally apologize to you by mail.  I also have shared your comments with the general manager and area coach of this location also so they can ensure that any necessary action is taken.

Again, Mr. Carroll, we appreciate your comments.  We value your patronage and appreciate your interest in Bob Evans Farms Inc.

LeAnn Purdy
Guest Relations
Bob Evans Farms, Inc.

and…

From: “Purdy, Leann D”
To: <me@my.email.addre.ss>
Sent: Thursday, September 22, 2011 3:24 PM
Subject: RE: Bob Evans – Reference # 720520

Mr. Carroll,

I wanted to send a follow up because I researched our records and did find where you had sent us these comments on our website with your mailing address included.

I have updated our records and a letter will be going out to you tomorrow.

Have a great day!

bef.gif

LeAnn Purdy
Representative, Guest and Consumer Relations
Supporting Bob Evans Restaurants, Bob Evans Food Products & Mimi’s Café Restaurants
3776 South High Street
Columbus, OH 43207
Bob Evans Guest and Consumer Relations: (800) 939-2338
Mimi’s Café Guest Relations: (866) 616-6464
Fax: (614) 492-4971
Bobevans.com

Then a week or so later, I got this in the mail…

Bob Evans Letter

Bob Evans Letter

Bob Evans Coupons

Bob Evans Coupons

How cool is that?  That’s enough for a meal & a half for the wife & I.  I have to say, I applaud their quick followup, perceived excitement, blatant flattery, and sincerity.  I do have to say, I’m a little afraid of returning to the Bridgeville location if someone was reamed by a regional manager as slyly implied by the emails and letter.  I mean “I also have shared your comments with the general manager and area coach of this location also so they can ensure that any necessary action is taken” seems pretty serious.  I don’t want to go back with Bob Evans bucks in hand and have them be all like “Oh, this is that butthole who wrote a blog and got me a lecture while I was just having a really bad day…”  Or do you think it was calmly presented as “OK, we obviously have some sort of breakdown, what can we as a management team do to help”?  I mean, that’s how it should have gone… right?

The didn’t comment on the asking 3 times for jelly code, so I can only assume this is a real thing.  Next time you’re at Bob Evans and you want jelly, ask for it thrice and ye shall receive thereupon the third asking.

Where’s the balance?  I’m really looking for input here.  Was I right to complain?  Am I safe in returning?  Should I just go to the Bob Evans in Robinson?  Think they have the same area coach & general manager?  How good is their Wildfire BBQ sauce?

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McConsistency is Key.

Posted on by Standard 5

Recently for lunch, I had a reconstituted-onion & cheese sandwich from McDonald’s with a little bit of beef on it.  It was extra special because it was pressed.  It was not like a panini press with grill lines, but more like someone sat on it.  There were also pickles stacked on top of each other, sticking out of the side.  Very artful & creative!

This wasn’t even from the West Liberty location.

I recently had a friend send one of his friends’ McTale-of-woe to me, because I have apparently become some sort of authority on all things wrong with McDonald’s customer service.

The reason I told of my recent adventure in lunch, is that it fits with the tale as told by someone who wishes to remain nameless, blameless, & shameless:

From: Pattyless Sandwich
Date: Wed, Sep 28, 2011 at 9:29 AM
Subject: The Day McDonald’s Shit All Over My Good Time
To: The Hamburglar

On Sept. 27, 2011 I went through the drive thru at McDonald’s on Mt. Lebanon Blvd. in Castle Shannon, PA. I ordered a number 4 (two cheeseburgers), and I asked for no onion. When I got back to my friends house and we started eating I noticed that the sandwich looked really thin but I just figured it was smashed down a little more THAN NECESSARY so I bit in anyway. As I was chewing, I realized something wasn’t right about what was being smashed around in my mouth. I set my sandwich down and removed the top part of the bun to see the following: slice of cheese on the bottom half of the bun, pickles, ketchup, and mustard. Yes, that is correct, there was no meat on the sandwich. Luckily I had another sandwich, that in fact had the patty, to eat, but they put onions on it. The only thing I asked them to void. Now I understand work is work and if you have a job to live then that is fantastic, but to be the person to put the burgers together at McDonald’s, I feel like you go through a training day to be shown how to assemble them. Bottom bun, slice of cheese (I’m guessing it is on the bottom so the burger melts it, let’s not get crazy this shit isn’t cooked together), HAMBURGER PATTY, and then your condiments. Who put mine together and thought “hm….this looks right. Nothing is missing, I am a brilliant fucking burger maker extraordinaire.”? It’s not a hamburger from a hamburger joint if there is no meat. To quote a smart fast food chain (rhymes with Shmendy’s), “Where’s the beef!?”

Sincerely,
Pattyless Sandwich

And, there’s even a Facebook photo:

Veggie Burger?

Veggie Burger?

Ridiculous.  At least this didn’t come through my contact form from someone thinking I was McDonald’s.

Friends, I seriously wish I could write to the McGiant on your behalf, but all of my insane yet legitimate complaints have fallen on deaf ears, blind eyes, or typical McCustomer-Service employees.

Check out my track record.  While I feel for you, maybe try their McPennsylvania site?  I can do nothing at this point but perhaps share in your misery, my freinds!

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Posted on by Aside Reply

An Ernie and the Berts update!

Ernie and the Berts's avatarErnie and the Berts

Yes, we’re recording a demo.  Yes, we’ve got some ridiculously excellent shows coming up.  Yes, we have crazy contests.  Yes, an actual album to be recorded & pressed is about to be funded.  Yes, we have crazy coded messages.  Yes, we have the coolest fans ever.

There’s one more thing Ernie wants you to do.  Join the email list!

There’s some absolutely ingenious stuff going on behind the curtain thanks to Ernie’s sheer dedication to complete and total insanity surrounding this band and our special brand of punk-ish yet poppy dirty rock n’ roll.

We hope to bring actual exclusive news & content to the list, as well as reminders of shows, events, more merch, contests and more!

If you have some extra cash and want a crazy reward, many are still available on our kickstarter page… get ’em before Sat. Oct. 15th

View original post 32 more words

Can I have jelly? Can I have jelly? Can I have jelly?

Posted on by Standard 8

Bob Evans Restaurant on UrbanspoonI submitted this to Bob Evans’ contact form:

Last night we had a ridiculous visit to what is normally a decent restaurant.

We arrived shortly after 5:00pm, were seated quite quickly, and were alone in our section (the farthest away from the entrance).  The waitress came to us right away, seemed a little frazzled, and brought us drinks.  By this time another table had been seated in our section.  Our order was taken, a Rise & Shine breakfast for me, BBQ chicken for the wife.

We had actually just dined at this location on Friday evening and had discussed how despite otherwise excellent service & great food, generally my wife has to ask 3 times for jelly.  The standard procedure is that when we order and she gets biscuits, she asks for jelly.  When the biscuits come, with honey and butter but no jelly… she again asks for jelly.  When the meal comes, it’s the 3rd time that she asks for jelly… and usually we get jelly with the check.  It’s like you have it under lock & key or there’s only 1 magical jelly carrier.  I actually suggested that perhaps it’s like the movie Beetlejuice.  One must say “Betelgeuse, Betelgeuse, Betelgeuse!” to get the title character to appear.  Perhaps one must break the Bob Evans jelly code and ask for jelly three times at once.

No matter how much I wanted her to, she wouldn’t try it last night.  She asked for jelly just one time, and surprisingly, it came with the biscuits.

At this point, the manager walked by and asked if all was OK.  Truthfully, at this point, it was!  We nodded in satisfaction as we said “yes”.

Eventually, shortly before 6:00pm (yes, an hour later) after several other customers had been seated, had ordered, and been served, our waitress apologized for the wait and offered us more biscuits and a free dessert.  We told her the wait wasn’t her fault as she seemed to indicate it was due to a problem in the kitchen.

About the time where I was ready to get up, pay for our drinks, biscuits, jelly, and then leave to go to the nearby Sonic… our food arrived.  I understand that breakfast foods are greasy but my eggs & home fries were sitting in a pool of some oily or buttery liquid, and one of my over-easy yolks was already broken.  The bacon was fantastic.  The potatoes had so much grease on the outside, that when I dipped them into a pool of delicious Heinz ketchup they came out absolutely clean & ketchup free.  I managed to get the yolk out of one of the eggs with the biscuit that had sat there daring me to eat it for an hour.  I left the second egg and most of my potatoes out of disgust for the food and the service.  It had been a particularly trying couple of days and we chose Bob Evans because of the general consistency of the quality & service.  My wife indicated that other than the chicken being slightly over-done, her meal was excellent.  It’s crazy to believe that Bob Evans (the breakfast-food people) messed up such an incredibly simple breakfast.

Bob Evans

Bob Evans

The waitress had indicated some problems in the kitchen without any specifics, but we could hear arguments in & around the kitchen area for our entire visit.  I have no idea why we didn’t just get up & leave after the first 2 tables seated after us had received their food.  Perhaps we were in awe at the chaos.

I declined my free dessert, and my wife decided to get an apple pie to go just because it had been offered as compensation for our wait.  I was too disheartened for dessert, my friends… free or not.  Our waitress offered to refill my iced tea.  I said “no, thanks.”  She came back 10 minutes later & filled my iced tea anyway.  Still no pie.  I just wanted to go.  I was on the verge of just freaking out at the ridiculousness of it all.  We sat for another few minutes as the waitress took care of others around our section, before standing up to just finally go.  My wife just asked for the check as I was exasperated.  The other customers couldn’t wait for 2 minutes while she put a pie in the to-go container, since we had waited over an hour for a simple simple meal?

The waitress had apparently just placed my wife’s apple pie on a plate as we stood to make our escape… my wife said, “Never mind, we just need to get out of here.”  The waitress insisted on sliding the now decimated piece of pie into the Styrofoam box.  We went to pay, and for the first time ever were not asked something to the effect of “how was everything tonight?”  I believe there was small talk about my wife & I coincidentally wearing the same color green.  I think I remained silent for fear of just snapping.  We left a 15% tip, & took home a comment card.  (As a person with a severe allergy to shellfish, I have a small circle of places where I feel safe…  Bob Evans currently has no deathfish on the menu, so we frequent there and I generally tip 20% or more as I’m confident we’ll be returning soon & often.  I have even received excellent communication from your corporate level regarding food allergies & where things are prepared in the kitchen.)

This rant is obviously too long for a comment card.  I may blog it.  I may just leave it in the contact form at the Bob Evans site.  I may print & mail it.

Something was going on last night at Bob Evans in Bridgeville that was not good.  It was a comedy of errors.  The kitchen apparently had trouble producing eggs & home fries in a timely manner, keeping yolks whole, and draining grease/oil/butter from the fried meal.  The waitress was visibly and audibly frazzled as she complained to the customers that she was excessively busy even as most of the section was empty… at dinner time.  Perhaps she was covering two sections?  I’m not sure.  We saw her quite often… just not with our food.  How many others were seated after us & served before us that we couldn’t see?  We heard her arguing with a mysterious voice yelling out from the kitchen.  The manager did not appear to intervene or even suggest that perhaps they not argue so loudly within earshot of the guests… or even to step in, assert her role as a manager and solve the problem.  There was a waiter who appeared to be training a new waitress, happily ignoring all the chaos around them.

We did, however, receive jelly after asking only once.

✍

[Funny note… upon posting this & grabbing a link to UrbanSpoon, I saw an old somewhat bad review that I posted… but we’ve had perfectly reasonable service there since that visit in ’08.]

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Pittsburgh’s Food Allergy Walk 2011 Recap

Posted on by Standard 14

4th out of the 5 top individual earners!

4th out of the 5 top individual earners!

So, we had a great time on Sunday at the Pittsburgh Food Allergy Walk!  I was honored to receive a certificate for being a top individual fundraiser, and glad I could help.  I was also asked to perhaps take part in getting the word out next year, and maybe be in on some of the planning.  My online chatter was picked up by this year’s volunteer chair Uwe Winzen, as well as the founder of EpiMoms (I’m a terrible person, I forgot her name already).  How cool is that?

(I say next year, we get the 501st Legion out there!  –  Looks like they appeared at some other cities’ food allergy walks!)

Campaign Progress | Goal: $50,000.00 Achieved: $39,333.05

Campaign Progress - Goal: $50,000.00 Achieved: $39,333.05

As of right now, the site states that we raised $39,333.05 toward the $50k goal.  I head a number in the $40 range on Sunday, but perhaps they’re still tallying cash & check donations made the day of the walk.  With online & offline donations, I raised $560.55 and Bethany raised $106.85… so we raised a total of $667.40.  We quite literally could not have done it without the support of our friends & family.

I did notice that I was in the minority… all the walkers received a ribbon: Blue for people with food allergies, green for friends & family supporters.  I didn’t see too many people my age or older with blue ribbons.  It seemed to be a core of families who had small children & young teens with food allergies.

Kyle Dine

Kyle Dine

It was fun to finally meet & see a performance from Kyle Dine after talking via Twitter & Facebook.  After all, we do represent the #FoodAllergyDudeArmy.  Kyle does great work educating kids on what to do regarding not taking food from just anyone, getting an adult to read labels, and speaking out right away about reactions…  as well as letting them know they’re not alone.  I also got to personally thank local celebrity Sally Wiggin for her generous donation!  She called me a sweetheart. ❤

I have some photos up on Facebook, and hope to send them to FAAN so they can be placed in their Flickr photostream.  Hopefully others will comment on the day’s events at the Pittsburgh Food Allergy Walk Facebook Page.

Got a nice little video thank-you from FAAN too:

Smiley Cookie

Smiley Cookie

One of the coolest things I took away from the day was talking to Chef Regis Holden from Eat ‘n Park about their food allergy policies & procedures.  He told us how he worked with Bill Moore, their Director of Safety and Security, to develop practices from marking the order, to looking up all of the ingredients with possible cross-contaminants, to this awesome little purple kit with a sterile sanitary contaminant-free cutting board, knife, tongs, and other tools.  Chef Holden also spoke of yearly allergen training video refreshers, and of how he had just recently heard good things about the Eat ‘n Park on Banksville Road which is nearby.  I may just have to go see for myself, and blog about their process and my adventure!

Thanks again to everyone who gave us donations, and to the walk organizers.  I think we did some good work for FAAN!

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Crazy weekend.

Posted on by Standard 4

It’s been a great weekend, thanks to Batman Movie Night on Saturday, & the Food Allergy Walk today.  I hope to eventually blog about both… but I’m kind of up for just some relaxation tonight.  I just wanted to say right now that I have an awesome wife, fantastic friends, & a great family.  Thanks for helping me have fun whirlwind of a weekend!

Thanks to everyone who donated for the walk today… I’ll be shipping the special edition Ernie and the Berts King Krab Orange T-shirts from Erin “Ernie” Payne this week for those who qualify!

Anyone have a car jack I can borrow?  I think the thermostat needs replaced on my Subaru… looks easy enough to do, if I can get to it.  The car stayed at work over the weekend.

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Thanks to everyone who donated for the Food Allergy Walk!

Posted on by Standard 5

Thanks to everyone who donated to me for the Food Allergy Walk on Sunday. The Food Allergy & Anaphylaxis Network appreciates your donation, as do I!  I have smashed my original $300 goal, and now exceeded my current $500 goal.  I couldn’t have done it without the awesome support from friends & family!

If you were thinking of donating, but hadn’t yet… I’d like to still smash that goal, or you can donate to the lovely Bethany and help her reach her goal!

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You love me, you really love me!

Posted on by Standard 4

Pittsburgh’s Most Valuable Blogger Awards 2011

Pittsburgh’s Most Valuable Blogger Awards 2011

So, this thing happened…

CBS Pittsburgh’s Most Valuable Blogger Awards 2011

There was blogging, there was voting.  There was certainly some goofiness.  I still haven’t been contacted by anyone at CBS.  I know other bloggers have.  Just so they know, the contact form on my blog works quite well.  There was something about prizes, but the rules detailing how one could claim a prize are gone.  I really thought I had no chance of winning, as there are so many cool blogs out there.  I’m not sure what kind of bragging rights this gives me.  Do I get a T-shirt or stickers or something?  “Hey, I’m annoying and goofy on the internet!”

It’s good to know that I’m the people’s choice, and not the editor’s choice.  I blog for the people, not for the editors.  I bet I won begrudgingly.  Ha ha.  They were probably all like “Oh crap, not that one!”.  I have to say thank you to whoever nominated me, and thank you for all my friends & family (& readers – who most likely fall into one of the aforementioned groups) who voted!

Here are the results…

Dining and Entertainment

Local Affairs

Sports

Health, Fitness and Medical

Lifestyle and Family

Everything Else

I call shenanigans on Only In Pittsburgh & Beyond Willpower not winning at least one “choice” in their respective categories.  It’s also odd that some of the people’s choice & editor’s choice were the same thing…  Why not spread the love?  I will go all mushy on you now, & say that everyone wins here, because we all got some exposure & hopefully traffic to our blogs that we might not have had before.  I’ve even added a few of these to my WordPress reader/feed.  Go check out all the blogs and their descriptions, and see if there’s something that piques your interest!

Some of the ones I dig:

Hopefully we all say “yinz” without noticing and with pride.  Thanks CBS & Pittsburgh!  And, of course, thanks to these guys & gals for letting me know what’s up!

Thanks Peeps!

Thanks Peeps!

CBSPittsburgh.com’s Most Valuable Blogger Awards 2011

CBSPittsburgh.com’s Most Valuable Blogger Awards 2011

Possibly related but perhaps irrelevant articles:

Still taking donations for the Food Allergy Walk

Posted on by Standard 6

90% towards my goal of $500!

90% towards my goal of $500!

That’s right, Bethany & I are still taking donations for the Food Allergy Walk in  Pittsburgh.  It’s happening this Sunday, Sept. 18th at 11:00 am.  You can make a secure online tax-deductible donation for either of us, to help us meet our prospective goals, or you can hook us up with a check made out to FAAN.

Support me!
Support me!

Just click the blue “Support Me” button under each of our photos on our respective profiles to donate!

You can read my older posts about the walk for more info:

If you’re following the “Celebrity Endorsement” thing, Andrew Stockey did eventually contact me & agree to help get the word out on WTAE.com.  I still haven’t’ seen anything there yet.

Interestingly, Qdoba & Chick-fil-A also said they’d donate something, yet they haven’t online yet anyway.  I’m going to have to remind them.

You can also read all of my Food Allergy related posts if interested in learning more about food allergies form an outspoken crazy blogger.

More from the Food Allergy Walk Facebook Page…

The Walk in Pittsburgh will feature lots activities, such as: face painting, balloon artist, trackless train, mad science and inflatables. We will have a musical performance by Kyle Dine and be joined by Pittsburgh Panthers mascot ROC.

We look forward to once again welcoming Sally Wiggin and Stephen Cropper. Following the Walk, will be Q&A session with allergists from AGH and UPMC who have volunteered their time. Rep. Matt Smith will join us to share information about the new EpiPen laws in PA.

You can get one of these limited edition T-shirts for donating $50 or more, thanks to Erin “Ernie” Payne:

King Krab Orange Ernie and the Berts T-Shirt
Special Edition King Krab Orange Ernie and the Berts T-Shirt
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