Tag Archives: Pittsburgh

AskCensus | A response on the ACS from the US Census Bureau:

Posted on by Standard Reply

So, out of all the people that I asked about the American Community Survey, none are so relevant as the U.S. Census Bureau itself.  After all, they’re the ones who put it out.  While PA State Rep. John Maher’s response is insightful and amusing, and the Spencarian’s Benjamin Kirby offers a different perspective… only the Census Bureau can comment officially.  It took me slightly longer than their professed 2-day response time to get back to me, but I’m sure they have better things to do than respond to some goofy idiot with pseudonym and an email account.  Also to be fair, they did kind of address my concerns on the FAQ.  I was just a little more long-winded about it.

Well, without further adieu, here’s what they had to say…

– ☞⌨☜ –

from: AskCensus <askcensus@custhelp.com>
reply-to: AskCensus <askcensus@custhelp.com>
to: recrat.demopublican@gmail.com
date: Thu, Oct 28, 2010
subject: The American Community Survey? [Incident: 000000-000000]

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 0 days.

Thank you for allowing us to be of service to you.

To access your question from our support site, click here.

Subject
The American Community Survey?
Discussion Thread
Response (ACSO – SLH) 10/28/2010 16:21
Thank you for using the US Census Bureau’s Question & Answer Center.  

We appreciate your feedback regarding the U.S. Census Bureau’s American Community Survey. You make many valid points and in a world free of people too busy to respond we could easily get by with one mailing. As it is, our research has shown better response results from multiple mailings and reminder cards and for this program using multiple mailings to get someone to respond to the paper questionnaire is cheaper than obtaining the information by phone or personal visit.

As for the Internet response option we are in the development and testing phase for this application. The Director of the Census Bureau, Dr. Groves, supports this project not only for the ACS but also for the 2020 Census.

As for reducing the time burden on the American public, the director is dedicating resources to researching adminstrative/alternative sources for the information collected on the ACS and Census forms.

If you need more information or have further questions about the ACS, please call our Customer Services Center on 1 (800) 923-8282.
Question Reference #000000-000000
Escalation Level: 16 hours from created
Category Level 1: American Community Survey
Date Created: 10/20/2010 10:49
Last Updated: 10/28/2010 16:21
Status: Solved PII (Admin)
Cc:

[—000:000000:00000—]

– ☞⌨☜ –

Well, that was certainly bland, but at least they are looking to technological advances in the future.  I still see this statement as crazy: “…for this program using multiple mailings to get someone to respond to the paper questionnaire is cheaper than obtaining the information by phone or personal visit.”  I’d love to see that on paper.  (Or better yet, in an email.)

 

 

 

 

 

The Spencarian’s Benjamin Kirby | Thoughts on the ACS…

Posted on by Standard 1

So, you ready my letter to anyone who would listen about the American Community Survey, right?  Hopefully you’ve also read the amusing reply from PA State Rep. John Maher.  Now we have the thoughts of political blogger, Benjamin Kirby of The Spencerian.  Through the magic of Google I happened upon his blog, saw that he liked answering political questions, and (of course) asked my question(s).  I got an excellent reply…

from: Benjamin Kirby <bkirby816@yahoo.com>
to: Recrat Demopublican <recrat.demopublican@gmail.com>
date: Thu, Oct 21, 2010
subject: Re: A POLITICAL QUESTION: The American Community Survey?

Hey, great letter, Recrat!  Really good.

I’ll try to answer it on the blog — you’ll have to forgive me if I don’t re-post the whole thing.  I’ll try to do your general concept justice, though.

Just as a quick answer, let me say that I think you’ll see huge changes in things like the ACS as well as the ten-year census over the next five to ten years.  We have Facebook, Twitter, and who knows what else in the future.  There is almost no reason to cut down a forest to do the ACS.

That said, I know some people who rely on the data the ACS provides, and it.  Is.  Critical.  It’s really important stuff, and it’s so important that people fill it out, that they’ll do whatever it takes to get their attention.  There’s the old marketing adage: tell them what you’re going to tell them, tell them, then tell them what you’ve told them.  And the only way the government can do that efficiently right now is through snail mail and paper.  Sounds weird, I know — but it’s true.

We’ll explore this more in the post in the next few days.

Thanks so much.

BJK

…and it was followed-up by a blog post:

Q & A: Answering a Question with a Question

I won’t re-post the whole thing here, but I would urge you to check out his blog, and post your comments there or here.

An excerpt…

First of all, let’s be totally fair to Recrat: he asked a great question.  The only problem with it was that it was in the neighborhood of, oh, around 1,250 words.  The highlights he asked about involved wasted resources in producing the U.S. Census Bureau’s American Community Survey in the area of money, time, energy, and paper.

Ha ha.  Sorry for being wordy, but…

Hello Pot... ...Meet Kettle.

I guess it’s in all of us blog people.  ☺

ACS Response from John A. Maher (PA House of Representatives)

Posted on by Standard 4

I sent my letter about the American Community Survey to several politicians… from the mayor of my little town, to the mayor of Pittsburgh, to Pennsylvania representatives & senators, our US representatives & senators, and even the President Himself.

Only one politician has replied so far, and it’s been about 2 weeks since my missive first went out.  I figured it’s time to share, although I may keep trying.  Maybe this warrants some more snail mail.  Our first response comes from Pennsylvania State Representative John Maher:

– ★★★ –

from: John Maher <jmaher@pahousegop.com>
to: recrat.demopublican@gmail.com
date: Fri, Oct 22, 2010
subject: ACS
mailed-by: pahousegop.com

Congratulations on creating the most notable email nomme de plume that I have seen in some time!

I have a special appreciation for your experience, having been selected myself for the extended census exercise in 2000 AND 1990.  (While that is certainly not a statistical impossibility, it did cause me to ponder the veracity of the sampling method.)

Across the decade ahead, trillions of dollars of taxpayer money will be “driven out” to states, school districts, local governments and others feeding from the trough of the taxpayer using formulae anchored to the census results.  Getting the data right to begin with strikes me as a desirable goal.  Could the Census folks be more efficient?  I thought so before and am emphatic now.  Those selected for the expanded survey should be provided an access code and directed to a web site to complete the process.  Not only will forests of paper be saved, but tallying the results will require no human processing either.  Those without access to computers would dial a toll-free number, tap in the access code, and the pound of paper could be delivered.

I recall attaching a note to that effect with my response to the 2000 survey but the federal government is generally uninterested in the thoughts of a state legislator.

A larger complaint for me arises from seeing how census and other data is not used thoughtfully to measure or address concerns in a scientific, unbiased manner, but rather exploited selectively as raw ingredients to contrive formulae that accomplish what those with such power wish to accomplish.  When government behaves that way (which seems to be frequent), why bother collecting the data at all?

Thanks for taking time to send along such a thoughtful note.

John

John A. Maher
Member, House of Representatives
Commonwealth of Pennsylvania

– ★★★ –

I like this guy.  His words aren’t calculated, his opinions aren’t guarded, and he has an obvious disdain for the large bureaucracy of the federal government.  (…perhaps a little animosity there too, or is that just me?) I have to agree with his last paragraph there, it seems like that backwards science all the conspiracy theorists spout about.  Just how is this data being put to use?  Shouldn’t the government already know how many people are living here and how much I made last year by looking at my Taxes?

I wrote back, and haven’t had a second reply, so I’ll leave you with my last communication:

– ★★★ –

from: <recrat.demopublican@gmail.com>
to: John Maher <jmaher@pahousegop.com>
date: Mon, Oct 25, 2010
subject: Re: ACS
mailed-by: gmail.com

Thank you for your swift & thoughtful reply, Congressman Maher!  I’m also gald you enjoyed my nomme de plume, ha ha.  I almost feel a fear for speaking my mind… something I was raised to believe should never be a problem in the great country in which we live.

I can understand your frustration with the federal government as a state legislator.  The states were originally given the majority of power.. and it seems to have shifted over the last century.

I agree completely with your assessment that we ought to be given an access code to complete the survey via internet or toll free phone number.  I’ve been e-filing my taxes since I was able, and before that I remember doing them by phone along with a simple questionnaire/help sheet on news print… that had to be over a decade ago now.  The waste associated with this whole thing is just mind-boggling.

While I understand the need for the federal government to collect data for programs they deem necessary, why not let local governments address the problems in their area, then ask the federal government for support to create their own solutions?

I really do appreciate your reply, and I will pass your name on to other voters as someone who cares about the people that they represent, and is up to the times with electronic communication.  You may be interested to also know that yours is the first reply I received out of the dozen or so politicians, government agencies, and political pundits that I’ve contacted via webforms or email… and so far the only politician to reply!

Keep up the good work, and as a citizen, I thank you for your service & commitment to the people!

-Recrat Demopublican

– ★★★ –

The American Community Survey – A letter to anyone who will listen/read/answer…

Posted on by Standard 4

I did blog about the 2010 Census and the American Community Survey before, but I felt that my blog wasn’t enough.  I decided to try and reach out to the government, some politicians, some political pundits, and even one political blogger to express my concerns.  I’ve been sitting on this a while waiting for some more concrete replies, but there haven’t been that many.  We’ll get to the replies in later posts, but first I (with Editing help from Dave of course) present to you the letter:

– ☆ · ⌘ • ✍ • ⌘ · ☆ –

Dear [Gub’ment Employee],

Thank you for taking the time to make yourself accessible via email and/or the web, and available to address my concerns.  I realize that as a steward of the people and a government employee, your time is quite valuable. The point of my missive is speaking out against what I view as the waist of resources, money, and even time, so I will try to get right to the point.

Recently, I was notified via mail that I was a picked “at random” as a participant in the American Community Survey.  Then, a week or so later, I received the survey itself.  If it follows the same pattern as the 2010 Census, I will get two more notifications, and someone will show up at the door to ask me the questions even though it has been filled out and sent in.  Barring any other concern about the 2010 Census and focusing on the ACS, this is what I (along with 3 million other Americans) received:

  • Pre-notice Letter
  • Introductory Letter
  • ACS Questionnaire
  • ACS Instruction Guide
  • Frequently Asked Questions Brochure
  • Follow-up Letter
  • Reminder Card
  • Outgoing Envelope
  • Return Envelope

For my purposes I’d like to ignore (for the most part) the arguable statistical value of questions like when the building in which I reside was built, what time I leave for work in the morning, and how many people are in my car with me when I go to work.  I do enjoy the extensive reasons for asking each question available at http://www.census.gov/acs/www/ – but *.pdf is a “clunky” way to present them.  I would like to say that your reason for asking about the year my residence was built, “Age of housing is used to forecast future energy consumption” is flawed.  If my building was built in 1920, but recently retro-fitted with new windows, insulation, and a new energy-star furnace and/or central air, it might be better off energy-consumption-wise than a house built in the late 60’s with all original water-heaters, furnaces, etc.  (On a humorous note – remember the infamous man who had a baby a few years back?  Question 24 instructs you to only answer if you’re female and have given birth. He would now be a man and would have given birth. This could not be recorded as instructed.  Perhaps they ought to look at amending that in the follow-up survey 10 years from now?)

But, I did not intend my letter to argue the survey content. I would like to stick to what I believe is a more pressing and relevant issue, waste.  Here is what I feel was wasted in the ACS mailings.

Paper: I am not a crazy environmental activist, and I even question the actual savings when related to energy consumption on recycling, but even I am appalled at the waste of paper here.  That is three letters, a reminder card, the survey itself, a glossy FAQ brochure, and a 16-page “how to answer questions in this survey” booklet, plus the survey itself, and envelopes for all of the outgoing and return mailings except for the card times three million.  The letters alone are 9 million wasted pieces of 8½” x 11″ paper.  Think about that number.  I don’t think I’ve ever seen 9 million of anything.  The survey itself couldn’t have stated its purpose on the opening page without the need of a cover letter?  Did we really need the 16-page guide on filling out the survey?  Including the support phone number wasn’t enough?  I am not even factoring in the ink and envelope glue here.  It is 2010; I would think that most people have access to the internet or a telephone, even if it is someone else’s phone or the internet at a local library (which is still free in most communities, right?).  Why not send out a post-card or registered letter instructing people to take the survey via the web or by phone?  It can’t be much different from what has already been set up as a “support” to the paper survey.

Energy: How much energy was consumed in creating and transporting all of these mailings?  Eliminating the “you’re going to get a survey” and the “you should have gotten a survey” letters alone would have saved so much effort and, I am assuming, electricity unless you have a warehouse full of employees cranking out these surveys on Ben Franklin’s old printing presses.  Even the energy that went into the creation of this thing can be factored in.  How much gasoline and jet fuel was consumed in mailing these surveys?  So, under energy, we are wasting human energy/effort, electricity, and fossil fuels (unless every piece of mail was delivered by electric car from plants that do not use coal for electricity production).

Time: This concern is connected with the human effort element. How many people spent time on this?  How many man hours were spent compiling the questions, deliberating on how to word them, which ones to use and in what order, writing explanations on why they’re being asked, layouts for those designed, extra pamphlets proposed, decided upon, and designed, websites built, toll free help-lines set up, etc?  Then we have all of the labor; the actual creation of the paper, the printing, and the distribution?  How many people will be sent out to ask follow-up questions?  I’ll give you that my time wasn’t wasted in filling out the survey, and I’m arguably wasting more of my own time writing this letter… but what about my time wasted reading the “you’re going to get a survey” and the upcoming “you should have received a survey” letters?

Money: Certainly all of the people involved in this have been paid for their contributions; direct government employees are also receiving what I hear are excellent benefit packages.  If contracted work was used, I’m sure they were paid prevailing wages for jobs done for the government.  I’m sure the paper, ink, and distribution were not free.  I know the government does not pay for mail sent via the postal service, but how does that work?  Does it all actually go for free, or does the post office bill it out to the different government agencies per usage?  And, if you believe the old adage that time is money, then see the preceding paragraph again.  Shouldn’t taxpayers be able to vote on whether we’d like money to go into projects like this survey, or the more pressing social-programs that your survey professes to bolster once all of the information is gathered?  What about something as simple as food for the hungry, medical care for those who can’t afford it, or subsidizing housing for the homeless?  If money is going to infrastructure, why not ask the government employees about the road conditions that they encounter on the way to work on federal, state, and local levels?

While I do take a certain pride in being selected for performing a civic duty, I cannot help but wonder about the deployment of something like this on such a massive scale.  I understand that one may feel that the collection of this data is imperative, but perhaps the process through which it has been undertaken can be reviewed.  Perhaps the next time this survey is taken, eliminating so much paper will be a more viable option with new technologies appearing almost daily.

Thank you again for your time, I really do appreciate that you have made yourself available to read my concerns.

Sincerely,
-Recrat Demopublican
recrat.demopublican@gmail.com

– ☆ · ⌘ • ✍ • ⌘ · ☆ –

I have no idea why I chose to use a pseudonym when the intent was to post it here anyway… but I did.  I’d like to hear your thoughts before I post replies form others.

 

How to walk to your car in a parking lot: A public service announcement

Posted on by Standard 15

There’s a problem I’ve noticed over the years since I first got my driver’s license.  It’s ridiculous, rampant, and totally uncalled for.  It doesn’t have as much to do with driving as it does walking, but I consider it a road-related  issue.

People don’t know how to walk in parking lots.  They have this “pedestrian has the right of way” mentality that has inexplicably warped into a strange sense of entitlement and devilish pleasure in making you the motorist yield to their ambling nonchalance.

Below, I have an illustration (thanks to Google Maps) of the new Market District parking lot in Robinson.  Please take a moment to study & understand before you move on to the next paragraph.

How to walk across a parking lot.
WALK IN A STRAIGHT LINE, NOT AT AN ANGLE.

I get worked up about this quite easily (obviously I guess), and my thoughts are all over the place…  so I’ll try to make my points concise with the aid of a bulleted list.  (I have blogged about this before too, if you find that you need further reading.) I really would like to start a discussion on this in the comments if you’re so inclined.

  • When there’s a cross-walk on the ground, use it. I understand that the crosswalk isn’t a magical safe-zone, and that jaywalking laws are rarely enforced in Southwestern PA… but it’s there for a reason;  So you can move across the road in an organized and quick fashion in a designated spot.   Yes, the parking lot is a potential mine-field of car vs. person vs. shopping cart accidents, but you can help minimize the danger by using cross-walks… and drivers will know exactly where and when to have a heightened awareness.
  • Walk in a 90° angle (or close to it if at all possible) when crossing the road. This may seem stupid, but if you look at my beautiful illustration above… you can see that a person walking a green path would move across the road much more quickly than the same person walking at the same speed using a red path.  Using the green path reduces wait time (and thus aggravation) for the driver trying to get into or out of the store.
  • Walk one one side or the other of each row. The beauty of this one is that you have a choice.  You can walk on the left or the right.  JUST. DON’T. WALK. DOWN. THE. MIDDLE. These are the  most annoying people.  There’s typically room for two cars to pass each other when moving in opposite directions, and a little extra walking room in most parking lots.  When you walk right down the middle of the aisle, you make all of this room disappear.

Focusing mostly on the middle-of-the-lane walkers, but also on the anglers, and the “too cool for the crosswalk”-ers, I’d just like to comment on the types of people that I believe they may be.

First, there are the truly oblivious.  I believe this to be the smallest sect of the parking lot meanderites.  I think some people are just really not all that aware of their surroundings, and have no comprehension of the havoc that they wreak around themselves.  (Arguably,  stopping time in a parking lot is not exactly “wreaking havoc”, but it sure bites my ass.) These people are just like Mr. Bean, and since Mr. Bean is somewhat of a lovable character, I can forgive these people.  If you know one of them, please tell them about parking lot urgency.  If you don’t know one of them… walk more quickly, in straight angles, in designated areas, and close to the cars in parking lots.  (Because you are one of them.)

Then we have category #2.  The entitled. They’re a pedestrian.  They always have the right of way, and that’s it.  In their minds, anyway.  I’d like these people to see what Pennsylvania law has to say…

Title 75 of the Pennsylvania Consolidated Statutes, contains the laws which govern the operation of vehicles on Pennsylvania roads.

Chapter 35: SPECIAL VEHICLES AND PEDESTRIANS
Subchapter C: Rights and Duties of Pedestrians

Section 3541. Obedience of pedestrians to traffic-control devices and regulations
(a) Traffic control devices.—A pedestrian shall obey the instructions of a police officer or other appropriately attired person authorized to direct, control or regulate traffic.

(b) Traffic and pedestrian-control signals.—Local authorities by ordinance may require pedestrians to obey traffic and pedestrian-control signals as provided in sections 3112 (relating to traffic-control signals) and 3113 (relating to pedestrian-control signals).

Section 3542. Right-of-way of pedestrians in crosswalks.
(a) General rule.—When traffic-control signals are not in place or not in operation, the driver of a vehicle shall yield the right-of-way to a pedestrian crossing the roadway within any marked crosswalk or within any unmarked crosswalk at an intersection.

(b) Exercise of care by pedestrian.—No pedestrian shall suddenly leave a curb or other place of safety and walk or run into the path of a vehicle which is so close as to constitute a hazard.

and…

Section 3543. Pedestrians crossing at other than crosswalks.
(a) General rule.—Every pedestrian crossing a roadway at any point other than within a crosswalk at an intersection or any marked crosswalk shall yield the right-of-way to all vehicles upon the roadway.

(b) At pedestrian tunnel or overhead crossing.—Any pedestrian crossing a roadway at a point where a pedestrian tunnel or overhead pedestrian crossing has been provided shall yield the right-of-way to all vehicles upon the roadway.

(c) Between controlled intersections in urban district.—Between adjacent intersections in urban districts at which traffic-control signals are in operation pedestrians shall not cross at any place except in a marked crosswalk.

(d) Crossing intersection diagonally.—No pedestrian shall cross a roadway intersection diagonally unless authorized by official traffic-control devices or at the discretion of a police officer or other appropriately attired person authorized to direct, control or regulate traffic. When authorized to cross diagonally, pedestrians shall cross only in accordance with the signal pertaining to the crossing movements.

And the best part…

Section 3552. Penalty for violation of subchapter.
Any pedestrian violating any provision of this subchapter is guilty of a summary offense and shall, upon conviction, be sentenced to pay a fine of $5.

Interesting, no?  I’m not sure if these apply any differently in a parking lot, as it’s probably private property… but I’d love to see an officer out there passing out $5 tickets for every butthole who steps boldly out in front of a moving car with the incorrect assumption that “pedestrians always have the right of way”.  Why not?  I mean, they’re cracking down on parking in the South Side after years of chaos.  Is this any less ridiculous?

The third and last group?  The spiteful. They know you’re anxious to get by, but they don’t care.  They derive pleasure in knowing that you’re most likely impatiently waiting to move forward at a speed that actually registers on your speedometer, but that they alone have the power to prevent that from happening.  Maybe they had a bad day and want to pass along the crappy karma.  Maybe they have a controlling spouse, boss, or family member, and this is how they lash out.  This is the group that turns to look at you, but continues to walk down the middle of a driving lane instead of moving to one side so you can get by.  This is the woman that stops mid-stride and mid-lane to dig through her purse for her car keys while you idle and boil.  This is the group of teenage boys that walks 4 wide and dresses “hard” like they from the streets thanks to mom’s credit card and Journey’s or Hot Topic.  This is the wide-angle walker who sees you approaching, but instead of walking straight across the lane quickly looks straight ahead in their “5 rows over from where they started” path.  They’re also the ones who let you follow them down the echelon of filled  of parking spaces during the holiday shopping season, and cut over to the next row or put bags in their car and proceed to walk right back where they came from without giving you the courtesy wave-off or  the universally understood over-exaggerated mouthing of “I’m not leaving” while shaking their head and pointing or waving their arms.  I suspect that they’re also the people who double-dip, don’t flush public toilets, and kick puppies.

That should just about cover it.  So please, pass this along so we can all get on the same page.

Dunkin’ Donuts on Allergy Signage… [Case# 7577485]

Posted on by Standard 1

Did you see my allergen warning sign photos from Dunkin’ Donuts and Giant Eagle?  I wrote to both of them to thank them for displaying the signs.  Giant Eagle was the first to reply, and now I’ve heard from Dunkin’ Donuts.  I submitted the following via webform:

Hello,

I was in the Dunkin’ Donuts in Dormont this weekend, and I was pleasantly surprised to see this allergen warning sign:  http://i127.photobucket.com/albums/p139/worldandlunardomination/Signs/p_00527.jpg

As someone who has a severe allergy, I found this to be a responsible and proactive decision on the part of Dunkin’ Donuts, and I just wanted you to know that it’s an appreciated gesture.

Thankfully, my allergy isn’t to peanuts, or I’d most likely go nowhere near your fine establishments, much like I currently avoid Red Lobster and Long John Silver’s due to my shellfish allergy.

I did, as the sign suggested, go to https://www.dunkindonuts.com/aboutus/nutrition/ in order to see allergen information for some of my favorite menu items.

I also see that you have a blanket *.pdf available showing nutrition information for all of your products.  Do you have something like this for allergens in all of your products?

It’s a red flag for me that you have “Crustaceans” on the list, and even expand upon it under the data table with “Crustaceans include, crab, crayfish, lobster, and shrimp.”

Do any of these creepy little sea-bugs show up in any of your products?  My curiosity is piqued, my friends!

Thank you for your time, and for responsibly posting allergen warnings.  I look forward to hearing from you!

Not dead yet,
-Eric

Ant they wrote back…

From: “customerservicereply@dunkinbrands.com” <customerservicereply@dunkinbrands.com>
To: me@my.email.address
Sent: Tue, October 12, 2010
Subject: Case# 7577485 – Dunkin’ Donuts

Hi Eric,
Thank you for taking the time to contact Dunkin’ Donuts.
To answer your questions regarding allergens, the stores should have a printed document available behind the counter that will tell you if any of the allergens required to be listed by the FDA are in our products.
If you call our Consumer Care line, they can tell you as well.
As far as the shell fish listing on our forms, that form is required by the FDA. We have to show it on the form but you won’t see it checked off for any of our products.
I hope this answered your questions.
You can reach us at 800-859-5339 M-F 8:30AM to 5:00PM EST.
At Dunkin’ Donuts we value our customers and are committed to making your visits to our stores a pleasant experience.

Thank you and have a great day.

Louise
Customer Relations Associate

Reference # 7577485

It’s interesting how people intemperate the laws… I certainly don’t see standardized allergen information on all food-related websites. I’m glad that companies like this are at least trying to be active in their warning, and hope it’s not just a “CYA” measure.

It’s also interesting to note that I received a the same  exact reply to this message at least 13 times, all with the same case/reference number.  Weird.

https://aixelsyd13.com/wp-content/uploads/2010/10/allergy-sign-d-donuts-p_00527.jpg

Giant Eagle on Allergy Signage… [Incident #: 12702111]

Posted on by Standard 1

So, remember my allergen warning sign photos from Dunkin’ Donuts and Giant Eagle?  I wrote to both of them to thank them for displaying the signs, and Giant Eagle is the first to reply.  I submitted this via webform:

Hello,

I’d like to thank you for actively posting allergen awareness/warning signage.  Sunday, I came upon this sign above some chocolate chunk (& other) cookies on a display table at the GE in Parkway Center: http://bit.ly/bg09rX

As someone with a severe allergy to shellfish, I appreciate these kinds of signs… but the all-inclusive sign begs the question:  Did these cookies come into contact with any shellfish in the bakery?  I hope not!  I worry enough about the crab cakes & seafood salad in the deli counters!

Thank you for your time, I look forward to hearing from you!

-Eric
me@my.email.address

And their reply:

From: sc autoemail <sc.autoemail@gianteagle.com>
To: “me@my.email.address” <me@my.email.address>
Sent: Fri, October 8, 2010 9:06:49 AM
Subject: In response to Giant Eagle Incident #: 12702111

ServiceCenter Operator: arabia michele

In response to your recent communication:

Incident #: 12702111

Brief Description:
Store: Parkway Center Giant Eagle Hello, I’d like to tha

Response:
At  10/08/10 09:06:47  we wrote:
10/08/10 09:06:47 (arabia michele):

Good Morning Eric,

Thank you for contacting Giant Eagle and for sharing your thoughts and concerns with us regarding our allergen signs and the possibility of cross-contamination of shellfish in the bakery.

The sign was generated to alert allergen sensitive customers that our stores do process all allergens. You are correct in your assumption that seafood is not present in the bakery department. We appreciate your feedback and will use it to determine signage needs in the future.

If you have any further questions or comments, please contact our Customer Care Department toll-free at 1-800-553-2324.

Again, thank you for taking the time to contact us and please know that we welcome your thoughts and feedback in the future.

Sincerely,

Michele Arabia
Bakery Merchandising Department
Giant Eagle, Inc.

I’d like to see stores become more active in labeling prepared foods, but this is a a start.  As noted in the comments on my last allergy post, they are currently doing more than required by law… so that’s a good thing.

 

https://aixelsyd13.com/wp-content/uploads/2010/10/allergy-sign-giant-eagle-p_00533.jpg

McObservation

Posted on by Standard 4

McDonald's on Urbanspoon

I’d love to think that I had something to do with this, but hopefully it stemmed from many other customer complaints about this place to the right people and not just from my persistent prodding.

I saw a tweet last night from another McCustomer in my area that made me laugh out loud:

Hey @AiXeLsyD13, went to the West Lib McD’s today. They had some bigwigs in monitoring operations. They had stopwatches & everything
15 hours ago via web

Thank you for the tweet, Heather!  I know Heather and a few other people from the area have expressed their exasperation with this McDonald’s via Facebook, Google, Twitter, & I think even Urbanspoon… and in the comments section in one of my blog posts about the West McLiberty location, and maybe something has been pushed through by Mr. Kausky since the last time I heard form Ms. Jones, although Ms. Jones did mention someone coming to help them turn into the “well-oiled machine”.  I doubt my tweeting had anything to do with it.

I encourage everyone to keep writing to this McDoanld’s and to corporate until customer service is at an acceptable level (like that of the McDoanld’s in Canonsburg).

McDoanld’s corporate contact form on the Web: http://www.mcdonalds.com/us/en/contact_us.html

McDonald’s #5834 (West Liberty Ave.):

McDonald’s #4856 (Canonsburg):

The McDonald’s Twitter Team plus a few more:

American Community Survey?

Posted on by Standard 9

OK, so you may have read my earlier rant about the census.  This is a continuation of that.  I think.

As a follow up to that…  We filled out & mailed tn the census, then someone came knocking on our door informing us that we didn’t in fact fill out the census and return it in time.  My wife ended up answering all their questions a second time.

As to why I think this a continuation of this census malarkey… the pattern of insanity is the same.  A week or so ago, we got a letter in the mail warning us that a follow up survey to the census was coming, and that we’re obligated by law to fill out this survey.  We received the American Community Survey.  The FAQ pamphlet accompanying the survey evokes Title 13, U.S Code, Sections 141 and 193 – and it goes on to say “Title 13, as changed by Title 18, imposes a penalty for not responding”.  How “land of the free” does that sound?

The scary part is that the pamphlet later says “We may combine your answers with information that you gave other agencies to enhance the statistical use of these data.”  Other agencies? Like the IRS?  Are you going to make sure all my numbers match up?  Is this a lead-in to an audit?

The survey itself actually contains the word “Negro” in the race section.  It says “Black, African Am., Negro” and it only says “White” not caucasian or European or aryan or any other dumb name.  I thought “Negro” was offensive as of the 80’s.  Why doe sit matter if I’m of Hispanic origin?  Why doesn’t it ask then & there if I’m Swedish, or French, or Irish, or Indian, or Hungarian,  or Italian, or Arabic?

Why does it matter how I get to work?  Why do they need to know how many people are in my car on the way to work?  Am I going to be forced to carpool, or pay a “driving alone to work” tax?  Why do they need my work address, or my wife’s work address, or how much we make a year?  Shouldn’t the government already know that?

Did my neighbors get this?  The data for everyone on this street would be totally and wholly different from ours.  I’m not a great representation of the overall neighborhood.

Next time, will we include fingerprints and a hair follicle or cheek swab for DNA cataloging?

I call shenanigans on the whole thing.  It’s a ludicrous waste of money and resources.  In addition to the plethora of  reminders and follow-ups to the original census…  I got the warning letter for this survey, and accompanying the survey itself was a letter (that mentioned that we already should have received a letter about the letter we are reading), a 16-page “guide” on how to fill out the survey, a glossy “FAQ” brochure, and the return envelope.

In case I went over it too fast just now… I’d like to just focus on this one thing for a moment.

We got a letter (we’ll call it letter 1) telling us that a survey was coming and that we were obligated by law to fill it out.  Then, we got the survey along with another letter (we’ll call it letter 2) telling us that we should have gotten a letter telling us that the survey was coming, and explaining that the big fold-over in the envelope that says “American Community Survey” is a survey that we need to fill out, expressing that it’s required by law.

I’m sure well get  a follow up letter (if I get it, I’ll call it letter 3) saying that we should have received a survey and by now filled it out, as required by law.  This just sounds like something that belongs in a Monty Python sketch.

Through the magic of the internet, I have found all of the pieces…

arrow Materials Included in ACS Mailings

Ah, I may also get a reminder card.  I forgot about the reminder card.

I have a hard time believing that I’m going to benefit in any way from this survey, but I’m guessing only time will tell.

I didn’t forget.  There was a guide that accompanied the survey.  I’m guessing that if I couldn’t understand the questions in the survey… the guide’s not going to help me out all that much.  I’d love to meet the think-tank that comes up with this brilliance.  You know it’s a committee or group… no one person would or could be responsible for this kind of crap on their own.  Poking around their website, it appears that a shocking amount of time and research has been dedicated to this task.

How are the tree-huggers not all over this wasteful paper usage?  I mean, the waste here offends me… and I’m still not convinced that recycling is all that efficient in the first place.  I mean, there is a reason to conserve what resources we have, and make sure that when they’re used  it’s somewhat necessary.  (A letter telling you that you’re going to get a survey, a letter saying you should have already received a letter and that you now have in your possession a survey, and a letter saying that you’ve already received a survey that you should have filled out would all be unnecessary in my book.)

Is this all just a ploy to keep the Post Office in business?

I just may have to write to some politicians and ask about all the waste associated with this whole thing.  In the past I’ve heard from Gov. Ed. Rendell and Senator Wayne Fontana.  Maybe I’ll have to reach out to them again with my concerns.

I need to collect my thoughts & start sending letters to people in the government to let them know what I think.  Will it do any good?  Probably not, using the redundancy and bureaucracy of the census surveys as an example.  At the end of the day it may make me feel better if nothing else, as I’m still able to speak my mind.

The more I see/read the word census, the more it sounds like senseless.

Cut out the paper waste for a second, and think just about the time wasted.  If you did this kind of crap at work, can you imagine what your superiors would have to say about your productivity and efficiency?  Yet, we accept this from the government.

Hey Gilligan,

This is an email to say that I’m going to send you an email to ask you a question.

Hello again Gilligan,

This is the email where I’m going to ask the question.  You should have already received the email where I told you that I was going to ask you a question.

The question is: Do you like coconuts?

The Skipper wants an answer, he’ll be mad if you don’t tell us.  If we knew if you liked coconuts, it might help Mary Ann in preparing dinner.  We know you’ve already talked to the Professor about island cuisine, so we may factor that into our decision.

Dear Gilligan,

I have sent you an email asking about your thoughts on coconuts, the Skipper wanted us to remind you that you were already supposed to have answered the coconut question.

Now.  How ridiculous is that?

Oh well, it’s late… I’ve jumped all over the map and page with this as I’ve searched the internet for these documents and more questions and what not, and feel that I’m losing coherence… not that I definitely have any in the first place.  I’m lost in all the letters about other letters about other letters about other letters  Maybe I need to write blogs telling you that I’m going to write blogs, then write a reminder blog that I wrote a blog.

Allergen Signage

Posted on by Standard 6

Over the weekend I was at two places where I saw these allergen signs, the Dunkin’ Donuts in Dormont, and the Giant Eagle in Parkway Center.  Generally when I see these signs it makes me happy that the place who’s taking my money is at the very least aware that there are products that they have on the premises that may cause certain people some discomfort or possibly even death.

Dunkin' Donuts | Allergen Warning Signage
Dunkin’ Donuts | Allergen Warning Signage

In viewing the allergen information online as the sign suggests, I’m glad that a glazed donut doesn’t contain any crustaceans, but I may now have to scour the rest of the site to see if anything does.   Ha ha ha.

Giant Eagle | Allergen Warning Signage
Giant Eagle | Allergen Warning Signage

I gambled yesterday, hoping that the chocolate chunk cookies  I purchased didn’t come into contact with any shellfish in the bakery.  If I died from eating them, according to this sign, it’s my fault.  I was warned, and should have discussed the risks of cross-contamination with my doctor.

You’ll hopefully be glad to know that I’m not dead, and I had a few cookies last night.  Wow, I had poor eating habits this weekend.  Ha ha ha.  Donuts & Cookies.

At any rate, the fact that they simply acknowledge that allergies exist is a great start.  It’s sad, but so many other food-service companies go with the “it’s not our problem” mantra.  I always thought that Five Guys Burgers  & Fries to be very pro-active with their peanut allergy warnings, and I have commented on the Market District in Robinson’s allergen warnings before.

If you suffer from allergies, do these signs make you feel safer, or are they a blanket statement like “No Lifeguard on Duty” or “Park at Your Own Risk”, trying to absolve the poster of any wrongdoing should a mishap occur?

The blanket statement from Giant Eagle seems a little forced, or an afterthought… as I’m sure there aren’t many lobster cookies in the bakery, but then again there just might be.  How am I to know?  Do I just take this sign as a warning to not eat any food that they prepare?  The sign itself is a great thing, but if it were tailored just a little more to the actual product, it might be more comforting.

I know I’m always afraid of the stuff in the deli counter that’s next to the crab cakes or a seafood salad…  I don’t want a pasta salad with death-fish in it.  Yes, that one little glob of death-juice can kill me.  I don’t see any allergen warning signs there where they’d also be appropriate.  But, I don’t want to get down on Giant Eagle.  They are taking steps in the right direction.  Perhaps I’ll even send them a quick email to let them know that as someone who suffers from a severe food allergy, I appreciate the signage.

If you suffer from allergies, have someone in the family that does, or have a friend that blathers incessantly about them (like me), I’d like to hear your thoughts on the signs.  Are they a good thing, or a bad thing?  Are they proactive or defensive?

What if you suffer from one that’s not a “big 8” allergen but also quite prevalent like corn, peppers, or chocolate?