Crapplebee’s


So, I read an infuriating post yesterday on The AllergyEats Blog.  It was a post from someone who has an allergy quite unsuccessfully trying to find a meal that won’t kill them at Applebee’s.  The poster is much more adventurous than I am.  I do as much research as possible before setting foot into a place, even down to emailing or calling ahead to can see what I can eat that hasn’t touched any death-fish.  I wouldn’t even go into an Applebee’s because they cook shrimp on the grill & in the fryer in there.  A sample of the text…

I ordered a hamburger, but explained my dairy allergy and politely went through my usual requests – no butter on the bun, no cheese on the burger, make sure the burger is cooked with no dairy, etc.  The waitress immediately told me that they “couldn’t do that.”

What?  You can’t stop yourself from slathering butter on the roll?  All of the burgers come pre-packaged with cheese on top?

I was actually shocked because the staff had always cheerfully prepared my dairy-free food in the past.  Did they change their attitude along with their menu?

If you follow me on Facebook or Twitter, then you may have seen this link.  I felt it was worth posting again, as my W(aL)D instincts took over and I ended up tweeting a link to the blog to the people at Applebee’s

@Applebees Wow – “#foodallergy F-you: http://bit.ly/9UeUvz (via @AiXeLsyD13)” –  What do you have to say for yourself?

&

@Applebees Check out @AllergyEats, they’re the ones who blogged the situation: http://twitter.com/AllergyEats/status/21397851915

Apparently I got their attention, and they’ve contacted Paul at the Allergy Eats blog. Hopefully they can offer up some sort of formal apology, but more importantly start the steps to put a process in place where they not only recognize people with food allergies (and their families) who might want to dine out and need a safe place to eat, but implement training and procedures to become that dining safe haven.

At any rate, the comments on their blog have blown up, and get more & more interesting with each posting.  (Apparently the AllergyEats Facebook page is kickin’ with comments too.) Some of the stories share are appalling (& remind me of my original Subway-related rant and the recent “dog turd” one).  Thankfully AEPaul doesn’t seem to mind me sticking my proverbial nose into this Applebee’s mess, but apparently I just can’t help myself.  The internet makes it so easy to be crazy and so easy to contact people.  But really, this kind of stuff can’t go unaddressed.  Applebee’s has a responsibility to make it right.

I keep pounding on this, but for next year’s Food Allergy Awareness Week, we need to concentrate less on legislation and government and more on the people who are in a better position to actually do something about it.  I really feel that better accommodations can be made to those with food allergies when it’s consumer driven, versus having to make those accommodations because of government regulations.  Regulations provide no incentive to exceed the guidelines passed along.  Beating the chain restaurant across the street is incentive.  Word of mouth (or free viral social media  advertising) from people with food allergies and their families would be a hell of a boon to any business, and would most certainly generate some positive press.

Please post, re-post, tweet, re-tweet, tumblr, or Vulcan-mind meld this blog or the original blog (or both) to everyone that you can.  Let Applebee’s and other chain restaurants know that this is not cool.

W_a_L_D

  1. @Applebees Check out @AllergyEats, they’re the ones who blogged the situation: http://twitter.com/AllergyEats/status/21397851915
  2. @Applebees Thanks, it wasn’t my experience. I just read about it here: http://bit.ly/9UeUvz
  3. @Applebees Wow – “#foodallergy F-you: http://bit.ly/9UeUvz (via @AiXeLsyD13)” – What do you have to say for yourself?
  4. @negative13 Tuesday is the day for war & law.
  5. @BrandiCarter @subway @subwayfreshbuzz… did the egg whites have any “seafood sub” filling splashed on them?
  6. Amusing McStory from “braincell” who commented about the West Liberty Ave. @McDonalds: http://bit.ly/bQuCWC #McDonalds @Kty_McD @Kim_McD
  7. What kind of sauce would you like to see bottled & sold? http://wp.me/pwqzc-k6 @Arbys @Wendys
  8. @ChickfilA Those little mini sandwiches drive me crazy. If I passed CFA on the way to work, I’d be a much fatter man.
  9. @FoodNetwork any taco without fish or shrimp in it…
  10. @kevinpollak Which one did you get? Cheese Steak, Cappacola, Corned Beef…?
  11. @Bathroom_Reader …are all the noses in the same place?
  12. @SSSUBWAY What do you think re #foodallergies, cross-contamination, & lack of good responses from your CS people? http://wp.me/pwqzc-gH
  13. What do you think re #foodallergies, cross-contamination, & lack of good responses from your CS people? http://wp.me/pwqzc-gH
  14. @FredSubwayCEO What do you think re #foodallergies, cross-contamination, & lack of good responses from your CS people? http://wp.me/pwqzc-gH
  15. )xxxxx[;;;;;;;;;>
  16. @subwaytechtweet @Subwaydeals What do you guys think about #foodallergies & cross-contamination? http://wp.me/pwqzc-gH #subway
  17. @TheRealSubman @springfieldsub What do you guys think about #foodallergies & cross-contamination? http://wp.me/pwqzc-gH #subway
  18. @JohnstownSubway What do you guys think about #foodallergies & cross-contamination? http://wp.me/pwqzc-gH #subway
  19. @SubwayEatFresh … so, do you Tweet at all, or what? http://wp.me/pwqzc-gH

POOR DANK SIGN / DANG PRISON OK


I love wordplay, anagrams, and word origins.  Sometimes, I imagine to myself that the subject of this post must be how some people see this sign:

NO DOGS IN PARK

NO DOGS IN PARK

At least, that’s maybe what I hope… that they have some learning disability, a reading comprehension problem, are from a foreign country, or are just flat-out illiterate.  I’d rather believe any excuse over the probable truth;  They just don’t care.

Before we get the animal lovers all riled up… I’d like to make it clear that I’m not arguing against dogs being allowed in the park.  In fact, I think the paths in the park are a perfect place to walk your dog, and that animal lovers everywhere ought to band together to get this rule appealed.

Barring your (and my) personal opinion though, the rule still stands that our canine friends are prohibited from the park.  I mean, that sign is pretty clear.  There’s not really any way to misunderstand the message put forth, and there are plenty of them all around the park.  (If you need to actually see it in writing from an authority, I have done you the favor of finding the Dormont Borough Code online, and you can see in Article I of Chapter 75  [The Animal Code] § 75-2, that animals are prohibited in the park areas.)

I’m not suggesting that the Dormont police patrol the park to hand out pointless citations, as they most certainly have better things to do with their time.

I mean, I get that we were brought up with Fred Rogers telling us all that we’re special and different.  Somehow that may have translated to the belief that rules that you don’t like simply don’t apply to you.  I also get that to a certain extent.  I mean, it’s got to be some kind of inherent human nature to question authority.  When you’re told do do something, you recoil a little bit with an internal “excuse me?” At least, I do.  The reaction is stronger and longer if it’s something that you don’t want to do or something that you don’t agree with.  Perhaps I have just listened to too much anarchy-themed punk rock over the years.

How this translates to the “laws don’t apply to me” mentality, I just don’t get it.  This is just another take on my shopping cart rant, I guess.  The main difference being that that only applied to general guidelines of polite  and decent behavior, and this applies to an actual law… however trivial that law may be.

I’m not saying I’m better than you, or that I never break any laws.  I had a problem a long time ago with collecting speeding tickets, and barring my recent Illinois interstate relapse, it’s common knowledge among my friends and family that I pretty much drive like someone’s grandma these days.  We generally all go faster than 25 MPH in 25 MPH zones (unless we’re on a school campus, busy city intersection, or in front of a police station).  Living in Pennsylvania, I remember the collective sigh of state-wide relief when the speed limit was raised from 55 MPH to 65 MPH.  People didn’t like the law, so they wrote, campaigned, and things were changed.

Perhaps it’s a risk thing?  If I’m speeding, I’m generally thinking the probability of being caught is low… so it’s rationalized as OK with me somehow.  If you bring your dog to the park, are you thinking that there’s never really a police presence in the park, and no one’s going to turn you in so you’re safe?

Is it the classic “well, other people are doing it”?  I can see this one working in someone’s head too.  My wife & I walk in the park probably 5 days out of the week most weeks.  On any given day, we see at least one dog in the park, sometimes as many as 5 or so at a time.  If I were a dog owner in an urban area with access to a beautiful nearby park where other people are walking their dogs, I’m sure I’d bring my dog out too.  Rationale being that all the other dogs are out, so it must be OK.

In fact, not to long ago, we helped a lady corral her unleashed little beagle mix.  He was clearly not ready to go home, and she was in no condition to run after her dog.  Standing and yelling “come here, Casey!” apparently doesn’t work all that well with small excitable furry friends.  He was quite eager to romp over to us ready for more play.  Unfortunately his unconditional offer of puppy playtime was betrayed by us turning him over to his owner.

When I started out, this was going to be another “what’s wrong with you people”* blog with a “what is wrong with a society that stops paying attention to the little rules” tone.  I think the latter has taken precedent, with myself included.

I have just realized that I too would probably be an ass that ignores the sign, and brings my dog to the park until I got that 1st citation.

This leaves me still with the questions of what makes one think that the rules don’t apply to them?  Is it a belief of being “above” the rules?  No fear of penalty?  The thought that if the next person is doing it, it’s OK for you?  The general disagreement with the rule in the first place?  Lack of a presented penalty?  (ie., if the sign also said “$300 fine for violations,” would it deter you?) Is it an aggregate of all the smaller rationalizations?

We’re (arguably) a country founded on breaking the rules… but have we gotten to a point where fighting for a rule change is beneath us, or are we just too lazy to change it?

I’m guessing the NO DOGS IN PARK rule is in place mainly because people don’t pick up the pooch poop once it’s dropped, closely followed by a certain amount of fear of the angry biting dog.  This rule was probably enacted because people weren’t controlling their animals in the first place out of laziness or an “I’m better than you” attitude.  Wow.  It’s just a vicious circle, isn’t it?

As someone who suffers from a severe food allergy, and only somewhat irrational fear of all things shellfish… I can imagine that someone coming to the park with a dog allergy and/or a fear of dogs might have a heightened sense of anger and betrayal at the appearance of a giant hairy dog walking right by the “NO DOGS IN PARK” sign.

Perhaps people ought to get together to create pet-friendly and pet-free sections of the park?  Perhaps the rule could be changed to “pets only on leashes & pickup poop or it’s a $___ fine” rule?

I guess I’d just like to hear everyone’s thoughts on rules like this.

  • Do you think the law is a good one?
  • What is your opinion of those who violate the law?
  • Why do you think they have no problem ignoring the posted signs?
  • What do you think of the lack of the local authorities’ enforcement of the law?

Thanks in advance for your thoughts…

(*Note: Comma omitted per the advice of my grammatical advisory panel, Dave and Kristin!)

Podcast?


An interesting exchange/idea from my friend Terry on Twitter…

Passenger6x3 | @AiXeLsyD13 you dont you start a podcast?

AiXeLsyD13 | @Passenger6x3 I doubt I’d have much to say? Ha ha ha. I prefer the written word to audio or video for expressing myself any more…

Passenger6x3 | @AiXeLsyD13 get you and dave on the mic and it would be all good. about 4 hours ago via txt

AiXeLsyD13 | @Passenger6x3 Perhaps. We have discussed a viral video show. Ha ha. about 4 hours ago via web in reply to Passenger6x3

Passenger6x3 | @AiXeLsyD13: @Passenger6x3 Perhaps. We have discussed a viral video show. Ha ha.– do it!

Well, who else would be interested?  (Involvement in either helping/watching/listening…?)

Think of the Kmart employees this holiday shopping season


Heh.  In yesterday’s pre-W(aL)D Wendy’s repost, it linked to a thread on PittsburghBeat.com which in turn linked to another old thread about Kmart which eventually came to a nice conclusion.  These weren’t listed in my older pre-W(aL)D post… so I thought I’d share them individually.

I filled out the survey noted on their receipts, at www.kmartfeedback.com. Apparently someone actually reads ’em!

Quote:
From: “SM3616, Store Manager” sm3616@searshc.com
To: XXXXXXXXXXXXX@yahoo.com
Sent: Saturday, November 29, 2008 6:12:41 AM
Subject: InquiryEric,I am the store manager of the below mentioned Kmart store. I would like to have an opportunity to speak with you directly. I do take pride in the store and would appreciate any and all feedback you can provide me to make your next shopping experience a pleasant one. Thank you for your time and I look forward to hearing from you.JODIE M. STROTHER
Store Manager #3616
Greentree, PA 15220
(412)922-3803 store
(412)922-9268 fax
________________________________Store Number: 3616

Customer Name: Eric XXXXXXX

Customer Phone: contact by email

Customer Phone (alternate): n/a

Customer Email Address: XXXXXXXXXXXXX@yahoo.com

Department: Customer Service Desk

Category Code: Customer Service Experience

Reason Code: General Frontend Service Issue

Situation:
SC# 0361611250800352385

The electronics department looks like someone knocked everything off the shelves, then had a dog put it all back. Pretty difficult without opposable thumbs, eh? Yes. Yes indeed. And, the dog didn’t know the alphabet in order to arrange CD’s & DVD’s either.

The cashier did not say one word to me. ONE WORD. After waiting through the ridiculous line (no other registers were open, as I was being checked out another employee lazily sauntered over to her register), the woman rang me up did not say “hello”, “hi”, “good evening”, “credit or debt”, or even “Go #*%$ yourself!”. After all my items had gone through, and I paid. I even said “Thanks” and smiled… and got absolutely no indication that I had even been heard. My wife looked at me like we were in the Twilight Zone.

Holy cow, this is ridiculous. Sadly, it’s indicative of what happens pretty much every time I go to that store. There are some other great area Kmarts, like the one in Robinson, and even the one in Bridgeville… but this one is closest to my house… What the heck is wrong with everyone who works there? Don’t they take any sort of pride in the store? Don’t the managers see what’s going on, how the store looks, how the employees behave… and why don’t they care???

I just can’t even fathom being a cashier, and not greeting people… or even acknowledging their presence. And, I can’t fathom a shift, store, or regional manager that would a. hire someone like that (let alone dozens like that); and b. let that kind of behavior slide.

***I was unable to call the customer no phone number, I did sent notification.**

So, I wrote these…

I wrote:
From: Eric _______ XXXXXXXXXXXXX@yahoo.com
To: “SM3616, Store Manager” sm3616@searshc.com
Sent: Monday, December 1, 2008 9:10:52 AM
Subject: Re: InquiryHello Jodie,Thank you for taking the time to contact me. I’m not sure if there’s anything further to discuss. I pretty much expressed my issues below.I can’t imagine how stressful it must be to run a store… but it seems that your Kmart is slipping in comparison to stores like the aforementioned Robinson & Bridgeville locations.

Back when we were just dating, my wife used to work at the Kmart on Route 8 just outside of Shaler (not sure of the actual neighborhood there), and the managers were on them all the time to have multiple registers open, to have the shelves stocked neatly & orderly, and they always had a lot of registers open at the front.

I just see a general lack of “give a damn” in Parkway Center. Hopefully the trend is reversing though, as this e-mail has shown me that you do indeed care about your store.

Thank you for your time,
-Eric

I wrote:
From: Eric _______ XXXXXXXXXXXXX@yahoo.com
To: Customer Service Kmart.com help@customerservice.kmart.com
Sent: Monday, December 1, 2008 10:07:05 AM
Subject: Re: Store Manager SM3616 / JODIE M. STROTHERHello,I’d like to just pass on the e-mail below, & show my appreciation for this store manager taking the time to contact me regarding my comments made via kmartfeedback.com as noted on my store receipt. Can someone let her superiors know that her time and effort did not go unnoticed?Hopefully she can pass the message of store pride on to the employees.

Thank you,
-Eric

Hmm, I got a response…

JODIE M. STROTHER wrote:
From: “SM3616, Store Manager” sm3616@searshc.com
To: Eric _______ XXXXXXXXXXXXX@yahoo.com
Sent: Tuesday, December 2, 2008 7:05:00 AM
Subject: RE: InquiryEric,Stressful is a word that doesn’t even describe what retail is nowadays. However, I do take pride in the store and at times it does get out of control. I appreciate feedback any way it comes. We strive to do our best with the personnel in the store. It does fall apart at times and we are working hard at correcting those problems.
Just keep us on your shopping list this year and let us try to show you we are looking at alternative ways to improve your shopping experience.Happy holidays and I look forward to hearing from you in the future.

JODIE M. STROTHER
Store Manager #3616
Greentree, PA 15220
(412)922-3803 store
(412)922-9268 fax

________________________________

I found this to be a fairly positive response.  I can’t imagine trying to manage a group of people who generally do not care.

This is the icing on the cake though…

AiXeLsyD13 wrote:
Remember my Kmart rant? Bethany was in there not too long ago, walked by the electronics section and said it’s all neat & orderly…..and the cashier greeted her. Laughing