Tag Archives: shellfish allergen

Pizza Hut Customer Satisfaction.

Posted on by Standard 4

…Or not.

This recently dropped into my inbox:

from    Williams, Corey <Corey.Williams@yum.com>
to    <world.and.lunar.domination@gmail.com>
date    Tue, Apr 13, 2010 at 11:40 AM
mailed-by    yum.com

Good morning Mr. Aixelsyd-
I was hoping to have heard from you regarding a telephone number by which I can contact you to discuss your concerns. I see that you have sent your questions to other individuals within our organization as well. I assure you that I am the appropriate person to respond to your concerns and hope to have the opportunity to speak with you soon regarding this topic.
The Allergies & Sensitivities Guide, available through the Pizza Hut web site, indicates products where an ingredient or product contains one of the 8 major allergens.  We maintain strict sanitation guidelines with our suppliers to ensure that this equipment goes through the appropriate cleaning prior to being used to prepare our ingredients.  Nevertheless, out of an abundance of caution, Pizza Hut takes the additional step to inform our customers about ingredients or products that are produced at a manufacturing facility on equipment that may also be used to produce other products or ingredients (for other restaurants and food companies) that contain the allergen.
I hope this sufficiently answers your questions. If you have additional questions concerning this topic please contact me, via telephone, to discuss.
Sincerely,
Corey Williams
Customer Satisfaction
Pizza Hut
972.338.7917
Corey.Williams@yum.com

Well, it seems like I’ve ruffled a feather or two.  Not sure how much more clear I can be regarding not wanting to speak via telephone.  I’m not a phone person, I never have been… and most important of all, I wouldn’t be able to share my correspondence here.

I’m sure this is spurred by my new friend, Rob Poetsch, at Taco Bell.  What does this have to do with Taco Bell?  Yum! Brands.

Taco Bell has purchased my gratitude!

Posted on by Standard 10

I got a letter in the mail today from Taco Bell.  You may be familiar with my emails to them concerning the death-filled tacos that they were recently peddling.  This is perhaps the best reply I’ve ever received to any of my either serious or goofy letters to any company.

I’ll dispense with the usual long-winded introduction and get right to it…

Letter form Taco Bell about Shrimp Tacos and Taco Bell Bucks!

You can see that along with the letter, I received five $5 Taco Bell Bucks certificates. That’s $25 in death-free Taco Bell food. That’s got to be the coolest thing I’ve ever received besides my T-shirt from Turner’s.  I’m not sure if they’re buying me off, rewarding me, if they make so much profit per item that it really doesn’t matter if they give this much away for free, or what.  This almost makes me want to write back to Pillsbury/Totino’s and make them feel ashamed for sending me three 35¢ coupons.  In fact, I may add that to the list.

The best, and I mean absolute best thing about this letter is that they’re forwarding my request to Pizza Hut.  Wow.  I trust you’ve seen my unanswered letters?  I can’t even express how hilarious and ridiculous and absolutely gratifying that is.