Our weekend of dining in PA Dutch country


Well, if you’ve been keeping up, you read about my plan for our trip, what we did on our trip, and maybe even the email from the Amish Village owner.  This one’s all about the food.  We ate a lot while we were out that way, but we didn’t hit the regular buffet/smörgåsbord places like Miller’s or Dienner’s.

If you’re reading this, you probably already know about my shellfish allergy.  Buffets can be a nightmare for someone like me… not only do I have to worry about cross-contamination in the kitchen (like on shared cooking surfaces, utensils, or fryers), but I have to worry about my fellow slovenly patrons carelessly flinging bits of deathfish on to adjacent foods, or better yet inadvertently dropping some off of their plate while at a different table.  No thank you.  No worries though, with the internet I was able to do a lot of research ahead of time on shellfish-free and allergy friendly restaurants.

FOOD

Prince Street Café
Prince Street Cafe on Urbanspoon Prince Street Cafe on Allergy Eats Prince Street Cafe on Facebook Twitter | @PrinceStCafe

Classic Breakfast Sandwich on Ciabatta

Classic Breakfast Sandwich on Ciabatta

The continental breakfast at the Super 8 in Lancaster was lacking, so we decided to check out the Prince Street Cafe first thing on Saturday morning.  We were quite glad that we did!  I had an email exchange going on before our trip with the manager that put me totally at ease.  I noticed there was no shellfish on their menu, but I emailed them to be sure.  It ends up that they do occasionally have a seafood soup and it would be in-house while we were there, but I wasn’t worried about the cross-contamination there after hearing how it was prepared and seeing that they acknowledged food allergies on their menu by offering gluten-free and nut-free options.  I can’t stress enough what a relief & pleasure this type of email exchange was.

The place was packed and we got there shortly after 9:00am.  The line before us went quickly & there were thankfully menus posted prominently in two places near to where you order.  My wife & I both chose the classic breakfast sandwich on ciabatta, I opted for the addition of bacon.  I also had an iced tea, and added some honey which was available on the counter… which made it absolutely perfect.  The sandwiches were great, the eggs were cooked perfectly (by a microwave of all things, I think), the cheese was beautifully melted & the ciabatta was nice & fresh.  I dug the nice slab ‘o bacon too, it didn’t overpower the sandwich.

All-in-all, this seemed like a great place to hang out.  The employees were friendly, there was a really diverse crowd, it was very relaxing.  We’ll definitely be back next time we’re in the area, perhaps for a lunch or even just some coffee.

Jakey’s Amish BBQ
Jakey's Amish BBQ on Urbanspoon Jakey's Amish BBQ on Allergy Eats Jakey's Amish BBQ on Facebook

Turkey Sandwich w/ Mild BBQ Sauce

Turkey Sandwich w/ Mild BBQ Sauce

I hadn’t  seeked-out Jakey’s before our trip.  I did find a business-card sized ad in the giant tourist brochure display wall in our hotel.  I saw the word BBQ, and it was all over.  I mean, I do love BBQ.  I did find a menu online before going in, and again no deathfish, but I did do the usual awkward asking if there is/was every any shellfish prepared there before ordering & after looking over the menu.  After a no from the waitress, a confused look, then a double-check with someone in the back, we were good.  My problem in general with BBQ joints is that I want everything.  Thankfully they usually have sampler or at least combo platters.

Since we were there for lunch though, and doing some touristy running-around, I came to the sad realization that I shouldn’t fill up on BBQ.  I opted for the barbecue turkey sandwich with the mild sauce, and my wife went for the chicken sandwich.  Sadly, you don’t see a lot of turkey BBQ ’round the ‘Burgh… so I was glad to have that as a choice.  I had a side of fries, & Bethany got the macaroni salad.  My sandwich was delicious.  The turkey was nice & juicy, and there wasn’t so much sauce that you couldn’t appreciate the taste of the meat.  I did grab the spicy BBQ sauce that was provided on the table… for the sandwich & for some french fry dipping.  It wasn’t really all that hot for being the “spicy” sauce, but it was really good.  I’d like to try the other meats & the Carolina-style sauce…  Maybe some corn fritters instead of the fries?  We’ll be through again when we’re back that way!

Added bonus, it had a real BBQ joint kind of vibe… it shared space with a T-shirt shop that sold all kinds of stuff, from religious to raunchy.  The tables had that red & white checkered pattern tablecloth, and there were while plastic outdoor type chairs.  The guy behind the counter who I must assume was the owner or at least a manager was very cool to his employees who seemed new, telling them they were doing a good job.  He even sent out extra fries for us, apparently there weren’t enough on my plate when it came out!  Ha ha.  Our waitress did quite well, especially if she was new.  The order was correct, quick, and we had sweet tea refills without even asking.  Add this place to my list of favorite BBQ joints!

Stoltzfus Farm Resaurant
Stoltzfus Farm Restaurant on Urbanspoon Stoltzfus Farm Restaurant on Allergy Eats Stoltzfus Farm Restaurant on Facebook

Family-Style Meal

Family-Style Meal

Now, this place was just incredible.  Again, I checked out the menu online beforehand, and asked the hostess about shellfish when we arrived.  No deathfish in sight (or hidden in the kitchen), so I was good to go.  It looks like a  quaint little farmhouse with a beautiful garden on the outside, and once inside it doesn’t really lose that farmhouse appeal.  We were seated in a room off to the side with smaller tables, as large tables filled the front room (& I believe around back) and were full of mostly families with a bunch of children.  Our waitress could have played Granny in the Tweetie & Sylvester cartoons if they were to be made into a live action film.

On the way in the door, you opt in for (& pay for) the buffet, and then if you make it through that, you can order desserts à la carte.  We didn’t make it to dessert.  Why?  Well, they managed to stuff me full of literally everything on the menu.  I actually had everything too.  It was quite comforting to not have to worry about any cross-contamination or hidden ingredients… and it helped that everything tasted perfect.  first they brought out applesauce, pepper cabbage (a kind of cole slaw with red bell peppers & a vinegar dressing), chow-chow, and apple butter w/ white & wheat bread.  It was my first time trying chow-chow, and I loved it.  It tasted like bread n’ butter pickles, but was a mixture of cauliflower, carrots, green beans, cucumbers (pickles), kidney beans, and maybe peppers and onions?  Next, she brought out everything else…  Fried chicken, sausage, hamloaf, green beans, corn, buttered noodles, potato stuffing (I’ve heard it called potato filling), & sweet potatoes.  All their meat comes from Stoltzfus Meats, right next door.  The fried chicken was excellent, the breading was perfect & the chicken itself was delicious & succulent.  I could eat potato stuffing all day… I mean carbs + carbs, covered in carb-filled gravy?  Yes please.

I could go on, but you get the point.  If you catch me on a craving & a free day… I just might drive out there to get a meal & come right home.  It would be worth the drive!  I wish I had room for the tapioca pudding.

Wawa
Wawa on Urbanspoon Wawa on Facebook Twitter | @gottahava

Steak & Egg on 6" Ciabatta

Steak & Egg on 6" Ciabatta

It’s odd mentioning it with the other places, but we did eat breakfast there.  I’m from the other side of the state where we have Sheetz & Get·Go… so of course I had to try a Wawa.  I’m a huge Sheetz fan, and had it in my head that I already liked Sheetz better.  I may be wrong.  The girl that made our sandwiches was really friendly, and offered to help us with the touch screen if we needed it.  (We must have appeared to be n00bz while we were blipping through checking out the entire menu.

My sandwich not only ridiculously large, but they eggs were really fluffy.  I think the menu said something about them containing cheese?  Whatever they do with them, it works for me.  I got a steak egg & cheese sandwich and it was delicious.  Wawa has the same problem as Sheetz & Get·Go as far as wrapping sandwiches though.  No matter where I get touch-screen gas station food, there’s always more sauce/ketchup/dressing on the outside of the bun than the inside.  You’d think that someone would have come up with a solution for that by now.  Perhaps it’s a tie.  Maybe Sheetz is still my favorite.  It’s pretty close though.  (Luckily, there was no deathfish on the menu, so it’s a safe place for me if not classy.  Ha ha.)

Strasburg Railroad Trackside Café
Strasburg Rail Road - Trackside Café on Urbanspoon Strasburg Railroad on Facebook Twitter | @StrasburgRR

Turkey sandwich, hamburger, & fries...

Turkey sandwich, hamburger, & fries.

We stopped here to get some lunch after the first train ride of the day at the Strasburg Railroad.  It was an OK cafeteria-style kind of joint, sadly cash only.  I checked out the menu when we got in there, & did ask if they ever cooked shellfish.  I was told they didn’t & felt safe.  I got a turkey sandwich & Bethany got a burger, and we shared some fries.  My sandwich was pretty good… but Bethany wasn’t a big fan of the burger.  The fries seemed a little old for some reason.  I think we both wished we had just went back to Jakey’s.  Ha ha.

Overall though, I guess we got what we paid for, it was a nice cheap quick & convenient lunch.  I did like the fact that they had up signs warning about the use of peanut oil for those with peanut allergies.  For a family attraction & with food allergies on the rise, this is a responsible thing for a business to do.

Splits & Giggles
Splits & Giggles on Urbanspoon Splits & Giggles on Allergy Eats Splits & Giggles on Facebook Twitter | @splitsngiggles
First off, best name ever for an ice cream shop.  Secondly, the guys that own & run the place are very cool.  I also can’t believe I didn’t pause to take a photo of the ice cream.  This was another place that I had scouted-out beforehand, and found through either Urbanspoon or Allergy Eats.  I saw that their menu was devoid of deathfish, so I sent the now standard just-to-be-sure email.  They had a soup containing seafood, but it hasn’t been in-house for a while… so I was safe.  These guys were really cool via email, and even dropped me a line about special hours for that Sunday when they noticed I didn’t stop in on Saturday.

I was hoping to make it there for a lunch or light dinner topped off with some ice cream, but as it happened we were heading home well after lunch & way before dinner, so we decided to ruin dinner & just have some ice cream.  It was a good call.  I had a hot fudge sundae in a waffle bowl, and Bethany went for rocky-road in a pretzel cone.  The ice cream was great, and the place was really cool.  It had a nice neighborhood vibe.  They even took a bowl of water out for some customers who were outside eating some ice cream whit their dog.  Next time we’re in the area, I’d like to get in & try one of their panini sandwiches.  They get bonus points for the line “Please alert us of ANY food allergies or concerns you have before ordering.” on their menu.

FOOD

Well, that was all of our meals while on our road trip.  I won’t include the Hardee’s that we hit on the way home…  it’s probably best for them if I don’t comment.

Ever been to any of these places?  Let me know what you think!

PA Dutch Country Attractions


So, I already blogged bout my plan for Amish country, here’s what we did while we were there…

The Downtown Lancaster Visitor Center, the Heritage Center Museum, & the print shop upstairs by the .918 Club.  – Yeah, all of this was in one building.  The visitor center was my first stop because I had a decent dialog going before our arrival in the area with Henry at the center, and whoever is behind the goLancasterPA Twitter account. I wanted to say hello & give a personal thanks.

I printed this...

I printed this...

After a quick hello, we went on to the Heritage Center Museum for some cool Amish artifacts & hands-on toys, a quick history lesson, and a bunch of other area artifacts like some beautiful paintings, clocks, furniture, & more.

Upstairs in the print shop, we got an all-out printing demonstration from Mike Donnelly.  I’ve always found that kind of stuff interesting from printing & graphic design to the art of fonts & printing.  It was an unexpected surprise & it was right up my alley!  I even got to make a few small prints on some antique presses!

Angry Young & Poor – Yeah, not exactly in with the theme of everything else, but I used to order from this place back when paper ‘zines & catalogs were a thing… so I had to stop since I was in the area.  Dude behind the counter seemed cool, and I picked up a Sloppy Seconds CD.

HAven not Oven

HAven not Oven

The Dutch Haven – This was a store that looks like a windmill. While there, I bought some Amish root beer & tried a sample of shoo-fly pie.  It felt like a toruist-trap boardwalk kind of store, but you’ll have that in tourist areas.  They seemed rather nice.  Also, we learned that you need to go here before Jakey’s Amish BBQ, and you’ll get a %10 off coupon.

yuk yuk yuk
yuk yuk yuk

The Outhouse – It was a like a Cracker Barrel store & a Spencer’s crashed into each other.  It was full of local stuff, goofy stuff, kitch, and a bunch of silly coin-operated jokes.  Fun, but once we saw it, we don’t really ever have a need to go back.

Ed’s Buggy Rides – I had an amusing online exchange with Ed … or someone at Ed’s Buggy Rides.  It went sort of like this…

Ed's Buggy Rides

Ed's Buggy Rides

From: Me
Sent: Monday, May 23, 2011
Subject: Prices?
Hello,
My wife & I are planning to be in the Lancaster/Strasburg area this weekend celebrating our anniversary.
I was wondering what your rates are for buggy rides?
Thanks,
-Eric

Simple enough right? (I mean, a website ought to list that sort of thing, but…)

From: Mrs Brenda Littler <klittler@verizon.net>
To: Me
Sent: Wednesday, May 25, 2011
Subject: Re: Prices?

Please call 717-687-0360.

Pimpin' Amish Buggy

Pimpin' Amish Buggy

Heh.  Don’t email info@edsbuggyrides.com, just call ’em I guess.  The tour did prove to be awesome though.  We took the tour with another couple, and our driver/guide was quite knowledgeable about the Amish history & way of life.  He was able to easily answer any questions that we had.  We also stopped at a working Amish farm where I had a glass of homemade Amish root beer, and Bethany bought a Quillow from the craziest salesman ever, a 13 or 14 year old Amish girl.  We weren’t getting out of there without buying something.  She was showing us every quilt, wall hanging, toy, and canned good in the place.  I wish I could have taken her picture.  For having a seemingly communal/communist lifestyle (from each according to his means, to each according to his needs – right?), this girl was a killer capitalist!  (Oh yeah, that was J & B Quilts and Crafts – they’re at 157 N. Star Rd., Ronks, PA 17572)

Stop.  Yell.  Ing.

Stop. Yell. Ing.

The Amish Village – The Amish village was a tourist trap, but it was a cool visit.  The. Kid. Who. Gave. Us. The. Tour. Yelled. Syllables. Instead. Of. Speaking. Normally.  He also wasn’t very good with Amish trivia or history.  He said some stuff that contradicted the heritage museum, and other things that I’ve read.  He also didn’t answer questions very well, or talk about the Amish men’s clothing or the significance of their hats – which our guide on Ed’s Buggy Rides had already told us about.   He talked a lot about the dresses though, and knew a lot about them.  Did you know the outer part of an Amish woman’s dress is pinned on with straight pins?  Dude knew.  He also assured is that the pins don’t jab you, and you get used to it after the first few times.  Yeah.  If I were the owner, I’d make sure dude wasn’t in there trying on the dresses at night.

After the upstairs bedroom tour, a woman asked about the hats… he said there was no significance where our earlier guide told us about the distinction with the rounded vs. flat indicating if the wearer has children.  Then again, downstairs… a man asked about why they use animals in the field… the tour guide went on a tangent about rubber taking them too far away from home… where from what I understand they use horses to ensure that everyone tills a fair amount of land.

It was cool to see a mockup of a typical Amish house, and learn about their extensive use of propane in lieu of electricity for things like lighting, refrigeration, heat, and running things like retrofitted electric mixers.

The Hangover Part II – OK, we were out of town and decided to just relax and catch a goofy movie.  The Garmin found us a local theater, we went, we laughed our behinds off.  I’m guessing the Amish would not appreciate or even understand 99% of this film.

First Class!

First Class!

475

475

The Strasburg Railroad – We took a first class ride on this train and it was just awesome.  It’s the first time that either of us was ever on a train.  (Unless you count the T.)  It was fascinating just to see & feel how it worked.  This history behind the railroad in general is quite interesting.  We sipped drinks & took photos while the train chugged along and we listened to a narrative about the countryside & the railroad itself.  I would say this is a must for anyone going to the area.  Next time we may hit up the railroad museum across the street, or the toy train museum.  Also, next time, we’d like to ditch the Super 8 in favor of the Red Caboose Motel!  This was a relaxing way to spend part of the day, & there was plenty there to entertain us for a while.  Next time, we may do the picnic lunch where they drop you off for a picnic in a great little picnic area, then you ride back on a different train.

Choo-Choo!

Choo-Choo!

The Choo Choo Barn – The other area train attraction that we did go see was the Choo Choo Barn.  This was a model train display with amazing attention to detail, it reminded me of the one here in Penn Hills that they do around Christmas. There was a fire scene were a house “caught fire”, complete with smoke, every 15 minutes… then a little firefighter popped out with a hose and put the fire out with real water.  I mean, it was crazy.  I wish I had better photography skills to catch all the crazy stuff in there with the odd lighting & night scenes.

Attention to detail.

Attention to detail.

One photo I did manage to get though, was a blurry one… but proof of a man taking a pee in the top floor of one of the train stations.  You know the guy laughed for hours after putting that one in.

All in all, we had a wonderful weekend in PA Dutch Country, and it was an excellent way to celebrate our 3rd anniversary.  We liked it so much that we hope to make it a regular trip!  We’ll never run out of things to do over that way.  I could spend all day taking buggy & train rides!

You can check out all the photos from out adventure here… from my Nikon D60, Bethany’s Fuji Finepix Z, and both of our phones:  Grid View / Slideshow View

Bethany in the garden outside the Sotlzfus Farm Restaurant

😀

The next blog will be about the food.  I had to break it down.  This post is already incredibly long!

High-Tech Amish Country Weekend


So, the internet is awesome. We just had a high-tech Amish weekend. I was able to find a bunch of area attractions and restaurants online before our trip. I even went crazy enough to make a spreadsheet beforehand of possible attractions. I had links to their site, other noted sites, and any online coupons that I found.  I even added the latitude & longitude thanks to Google maps, so I could make a custom POI file (complete with a custom icon) to export to the Garmin. We didn’t hit all the attractions that I had discovered beforehand, and we hit a few that I didn’t find ahead of time… but it really helped us plan our time so we weren’t rushed & so we were always moving in the right direction.  It was OCD-level madness, but it helped make an easy time of things once we were there…

..and it was easy to refer to once I popped it up in Google Documents, whenever we were at the hotel or some place with WiFi.  It was lightning quick to check prices, hours, and anything else I needed to know.  If they didn’t have something listed on their site, I emailed them ahead of time… and most were quick & gracious with answers.

Here’s a revised list of the places we did end up visiting:

…and a Google Map of all the attractions is here: Lancaster PA Road Trip

In the next few posts, I’d like to detail what we did & finally where we ate.  (Still waiting for UrbanSpoon & AllergyEats to add one more place where we ate before I do the full food review blog…)

OMG. WTF? BBQ!


My PCP is going to hate this post.

I love barbecue, or BBQ or Bar-B-Q or whatever you want to call it.  This isn’t going to be a blog about what you think the “real” definition of barbecue is (wet/dry, smoke/no smoke, slow & low/fast & hot, sauce/no sauce, charcoal/gas, grill/pit)… the purists all claim to be right, and the term can be applied to the meat (or veggies I guess), the cooking, the spices, the sauce, or the gathering.  If you want to argue/learn about the differences, check out Wikipedia.

Since I’m just a fan of barbecue, not a professional BBQ cook, and live in Pittsburgh not the south*… I won’t take a stand on the issue.  I like all varieties.  (Although, would chipped ham barbecue be “Pittsburgh Style” BBQ?  I’d support that.)

I was inspired to write about BBQ today because I recently had an excellent dinner form the Pittsburgh Barbecue Company.  It reminded me of my three favorite barbecue joints.  I was just wondering what other people thought of them, and what other awesome local BBQ joints might not be on my radar.

Rowdy BBQ

Rowdy BBQ

Rowdy BBQ
Brentwood Express Rowdy BBQ on UrbanspoonTagline: “We think of you when we pull our pork!” – I swear this place used to be called Brentwood Express or have it in the name somewhere…  but now the site’s commercial strictly says “Rowdy BBQ”, so we’ll go with that.

At any rate, this is my favorite barbecue sauce.  I love this stuff!  It’s a sweet yet spicy sauce.  They have a killer menu with all kinds of fun things like “The Big Pig”, “The Whole Hog”, and the “Knuckle Sandwich”.  I usually get the ribs/chicken combo with some fries and eat just enough to make myself almost sick.  The ribs are always cooked perfectly, sometimes the chicken is dry, but not “ooh I can’t eat this” dry.  The fries are awesome, and this is the only place out of my 3 favorites that even has fries.  (They used to have excellent pierogies, but I don’t think they’re on the menu anymore.)  I’ve had the Big Pig & the brisket sandwiches, they are awesome.  I want to try the cheese steaks, but at pulled to the BBQ offerings every time I’m there.  I want to buy the sauce to bring home, but then I won’t have an excuse to go there. The parking lot is chaos, and you’re eating about 5 feet away from the traffic on Rte. 51 when you’re on the one site… but I can never wait to get home to eat, gotta eat it there!  (And, I’d miss the rowdy rooster!)

Check ’em out on the web: Website | Facebook 1 | Facebook 2 | Urbanspoon

Pittsburgh Barbecue Company

Pittsburgh Barbecue Company

Pittsburgh Barbecue Company
Pittsburgh Barbecue Company on UrbanspoonTagline: “That place on Banksville…” – This place is the closest to home for me, and is pretty damn tasty BBQ.  The sauce is a little more tangy than sweet.  I go for the brisket or pulled pork here more often than the ribs… but the ribs & chicken are damn good.  I like their mac n’ cheese.  It’s got a tasty homemade feel.  They have a pretty minimalist menu, but I really like that.  They know what they do, and they do it well.  My wife Bethany loves their baked apples side.  The cornbread is excellent too.  They seem to be a little expensive here, but again, it’s worth it.  You definitely get what you pay for… the meat portions on the sandwiches are huge.

The sauce is nice & peppery.  I get a spicy tingle every time we dine here.  There’s also a nice outside dining area, and although sparse like Rowdy BBQ, you’re not eating amid exhaust like you are on Rte. 51.  It’s got a nice little log cabin/shack feel inside.  They also tout a bunch of “#1’s” on their site, most recent being Pittsburgh Magazine’s “Best in the ‘Burgh 2010”.  This place is no secret, even if it is hiding back off of the main road.

Check ’em out on the web: Website | Facebook | Twitter | UrbanSpoon

Clem's Cafe

Clem's Cafe

Clem’s Cafe
Clem's Cafe (Hardwood Barbecue) on UrbanspoonTagline: “Home of the nice racks, big breasts, juicy thighs, and warm buns! ” – This one is way out there, but really worth the drive.  They have an excellent tangy sauce… I can taste the vinegar in it, but it blends well with the overall flavor.  The best part about Clem’s is that hands down the meat is always falling off the bone on the ribs… and always always juicy with the chicken.  I like the mac & cheese here, and the ability to get the Boylan’s root beer or birch beer.

The dining facilities are great, it’s always a nice place to sit & eat.  They have a concise menu, again not too much, you know exactly why you’re there… for the BBQ!

[I need a YouTube video for these guys!]

Check ’em out on the web: Website | Facebook | UrbanSpoon

Which Pittsburgh (or SWPA) BBQ place is your favorite?  I’d love to do a blind taste-test of all their sauces some time.

There are other places I have in mind that I’d like to try, like The Flame BBQ, Two Brothers Bar-B-Q, & No Bull Bar-B-Q. Anyone been to any of those? Thoughts?

So, where else should I try?  My #1 criteria in finding a cool new BBQ place is that they don’t have shrimp (or any other shellfish) on the menu… like Rib Cage BBQ.  I like the BBQ places because of the limited menu & no chance of cross-contamination.  It’s nice to be able to completely relax at an eating establishment.

I would love to be able to get some turkey at a BBQ place though… either deep-fried & topped with some sauce… or in a pulled-pork style or brisket-style sandwich… or turkey legs.  Man, I love turkey legs.

So, flood me with commentary!

*There are a number of people around here that do indeed think we are a southern state… “Pennsyltucky” and all…

More than 6 ways to cook a hot dog.


A while ago, I blogged about stumbling on to an article listing 6 ways too cook a hot dog.  We all know there’s more.  Here’s a much better list.  OK, maybe not better… but bigger. Thanks to everyone for their suggestions submissions here and on Facebook, I hope to include them all here.

Oh well, on to the list…

  1. Grill ’em. The general consensus seems to be that if you’re going to cook a hot dog, it needs to be grilled.  I would agree with this.  I usually don’t break out hot dogs unless I’m already grilling burgers.  They’re there for those weird non-burger people, or a topping for your burger.
    • Charcoal Grill – This is old school grilling, get it hot let the flames & coals cook the dog with some nice grill lines or looking like the victim of a flame-thrower accident.  There are good instructions on grilling w/ gas & charcoal here (as if you need them).
    • Propane Grill – It’s a little easier to control the heat, & you’re less likely to produce the same flame-thrower victim effect if you keep an eye on ’em. There are also good instructions on grilling w/ gas & charcoal here (again, as if you need them).
    • Foreman Grill – Or any of the imitators & whatever they’re called.  I’ve seen a Hamilton Beach one, I’ve seen them called electric grills, counter-top grills, whatever… you know what I’m talking about.  I’ve had little success with the Foreman Grill & hot dogs… which is odd, because it cooks other stuff quite easily.  Here’s a video on how to cook ’em on the Foreman Grill, …because I can’t find good text for it anywhere.  They don’t list a time for hot dogs in the book that comes with it.  Maybe they assume their grill is for convenience, and it’s more convenient to nuke or boil your dogs.  If anyone has $99 to spare, I’ll take the USB iGrill from Think Geek.
    • Infrared Grill – I know nothing about this newfangled contraption.  It looks like you can burn a hot dog in 0.5 seconds on one.  Learn about infrared grills at Wikipedia.
    • Griddle/Flattop Grill – If you have one in your house, you are awesome.  You can certainly cook a hot dog on one, and don’t need me to tell you how.
  2. Open Flame. Who doesn’t love hot dogs (or anything really) cooked over a campfire? …Or a bonfire, trash barrel fire, or while the neighbor’s house is burning down? With these methods, You can also wrap the dog with biscuit or croissant dough from those creepy popping tubes, and it will cook nicely over an open flame.  If you want to get really crazy, slice it down the middle & stuff cheese in it, or wrap some cheese around it before the dough.
    • Skewer – We use roasting forks or or just sticks.  You can get the forks at any sporting goods or camping store, in a store that has a camping section, or in a store near your camping site.  You can get sticks in the woods, or from a lone, sad tree.  You can also get inventive, like this guy.  Be careful choosing sticks and being inventive… you don’t want anything that will poison your hot dog… like toxic wood, metal treated or painted with anything, and of course plastic.  I can’t seem to find a guide online of safe & unsafe tree branches to use when cooking over a fire.  Anyone have a boy scout handbook?  (I asked Yahoo!, apparently nothing out there will kill you, but stick with a non-sappy wood.) With this method, get your fire going, and hold the hot dog over it… but not in the flame unless you like black crispy possibly carcinogen-laced hot dogs.  If using a store-bought fork, it’s up to you if you want to put the dog on long-ways, or double/triple ’em up the forks.
    • Pie Iron – If you’ve camped with me, you’ve cooked with a pie iron… or you’ve watched me cook with one.  My favorites include pizza ones, and Reubens… but I’m sure you could stuff a hot dog into one.  They also have ones that are shaped to cook hot dogs.  This would most likely result in a nicely cooked dog without the singe marks, maybe flavored with some onions (gross!) or sauerkraut.  If you’re buying  a pie iron, buy one made of… iron.  This sounds dumb, but they make aluminum ones, and I have melted them with no problem.  I don’t think you want aluminum flavored hot dogs.
    • The Cage – Burger basket, grill basket, vegetable basket – all different names for a similar utensil.  I’d use it like I would a fork for hot-dog cooking… may be sort of useless unless you have a burger in it too.
    • The Rack – If you can find some sort of rack or grate that you can secure safely over the fire that’s also safe to cook on, you can cook like it’s a charcoal grill if you’re more comfortable with that.  Just make sure the flame isn’t eating your hot dog before you do.
    • Foil Pack – You could use the bread dough & any toppings/sides here as well.  Wrap the dog & even the bun in foil, and place it on a grate over the flames, or in the coals around the bottom of the fire like you would with a baked potato.
    • Oven Burner – That’s right.  Pit it on a fork or roasting fork, and hold it over the flame on your stove top.  This might not be safe, but I bet it would be fun.
  3. Boiled – I’m sure you’ve all had ’em like this.  I think it even suggests to heat ’em this way on the pack.  I’m not a fan of boiling anything any more, unless it’s soup or pasta.  It just seems like a lot of flavor goes into the water… and where hot dogs are concerned, it’s not like you have a lot to work with to begin with.  I’d suggest boiling hot dogs in beer, even though I’ve never tried it… it sounds pretty awesome.  You can even get crazy with beer, ketchup, and brown sugar.  Maybe some beef broth or bullion would be cool here too… but that may make ’em to salty?  I dunno.  Boil at your own risk.
  4. Nuke ’em – I guess that besides grilling, this would seem to be the most obvious method of cooking hot dogs.  On the last pack we bought, this method was featured larger than the other methods.  Just 30 – 40 seconds in the microwave … wrapped in a paper towel?  I never use the paper towel.  Is that to hold in moisture, prevent explosions, or what?  Apparetly there’s an art to this, because I have found the articles How to Cook a Hot Dog in a Microwave and the possible passive-aggressive How to Cook a Hot Dog in the Microwave Without Exploding the Ends.  As I write this, I have an urge to make some hot dogs explode in the microwave.  I may be developing a disorder.
  5. Lovin’ from the Oven – You can certainly cook hot dogs in the oven, you may split ’em open or poke them with a fork first.  This method would be ideal for the croissant-wrapped hot dogs, smothered in some awesome cheese.  Just make sure if you use the 1st linked method, that you put the foil in the oven before you heat it up (like they so diligently mentioned)… or don’t do that, burn yourself, and stay off of the internet.
  6. Deep Fried – They call these Rippers in New Jersey, no?  I don’t have a fryer… but I suppose I could do this in a pot on the stove, or in my turkey fryer.  I’ve never had one, but I’d imagine it’s a pretty good thing.  Corn dogs could be lumped in here too, I guess.
  7. Steamed – This seems to be a popular method, but I know I’ve never done it, or really seen it done.  I guess there are commercial steam cabinets for hot dogs… but I bet you could steam it like you do with vegetables if you have a steamer.  Perhaps, like boiling… you could steam it with beer…?
  8. In the Skillet. – Or frying pan.  Just fry it on the stove top with a little bit of oil.  I guess you could slice it open first if you wanted to, so it doesn’t pop on you.  Or, you can elevate it to an art form.
  9. Crock PotPop ’em in the crock pot with some sauerkraut (maybe along with some beer), and you’re good to go.
  10. Car EngineWhy not?
  11. In Stuff – Okay this isn’t one specific method, but I didn’t feel like all of these should have their own #’s on the list.  You know you’ve chopped ’em up and added them to baked beans, mac n’ cheese, or even done a hot dog & potato bake.  Here I’ll also inject that I once got the SpaghettiOs with hot dogs.  They were inexplicably gross.  This is your final warning.
  12. Goofy Single-Purpose Appliances – I have hot dogs only occasionally.  I can’t imagine getting one of these hot dog cookers that serves only one purpose.  Our counter-space is quite limited.. and I can’t see that breaking one of these things out would be worth the novelty after more than a few uses…
    • The Hot Dog Toaster – Besides looking creepy, these also apparently cook hot dogs.  It looks to be just a toaster with hot dog-shaped holes and bun-shaped holes.  I wonder if it really cooks the thing through very well?  May be quite convenient.
    • Solar Hot Dog Cooker – This might be fun for campers or science geeks.  Solar ovens are pretty awesome, this one and this one are especially geared for hot dogs… this one might work.
    • The Roller – These apparently come in several varieties, but all look to be the same concept… Cooked on rollers like the ones you see at the convenience stores.  Brookstone makes one, there are a bunch of professional ones, and Nostalgia Electrics offers the Roller & “Ferris Wheel” varieties.
    • The “Roast My Weenie” guy – More of an accessory, this really just needs to be seen.
    • Electrocute it – My cousin told me a tale via Facebook of a hot dog cooker for electric chair, taser, and Tesla enthusiasts… called the Presto Hot Dogger.  Mad scientists can try it at home with a few things from around the house.  This actually looks pretty awesome.  This vintage one looks like a torture device.

Well, those are all the methods I can think of right now.  Well, other than going to Sheetz or Dormont Dogs… you should be able to get your hot dog fix by one of the methods described here.  If you have another technique, please list it in the comments below!

If you need more info… check out the list of hot dog variations.

Also up for discussion… now that you know how to cook one, what do you want on your hot dog?

Aller-G’s


…Saw some more cool tweets about allergies today, again from pnutfreeworld.  They all caught my eye, and put me in a slightly better mood.  I’m not allergic to peanuts, but a lot of other people out there are.  I’m allergic to shellfish, and all of us that suffer from severe allergies need to stick together… so I’ve been following allergy issues on the web more & more.  I thought I might share with the hopes that if you’re out there suffering form allergies, and you happen to stumble upon this blog… you’ll know that there’s a bunch of us out here… or if you have a friend or family member that suffers form allergies, this may offer you some insight into their world.

The first one that jumped out at me today, was this one…

Law Makes Allergies a Restaurant’s Responsibility, Too – A Massachusetts Regulation Requires Restaurants to Get Food Allergy Training

If you saw my blog the other day about the two thrilling tweets, this would be the conclusion.  Apparently it passed! I know… this is odd for me to celebrate.  Normally, I’m anti- anything that has to do with making more rules & regulations or expanding government.  But, this just hits too close for me on a personal level to not be behind it.  I just hope they go about it efficiently.

Basically, the law says that if you’re a customer, you need to speak up and inform the restaurant of your allergy, and if you’re a restaurant, it’s your responsibility to have all of your employees trained and certified on allergy safety and cross contamination issues.  I realize that this is not a fool-proof system, and that I don’t even live near Massachusetts, but it gives me hope that other states may one day follow suit.  I now have something concrete to write about to my local politicians… and say “hey, look… they’re doing something that makes sense”.

Sadly, the legislation doesn’t seem to point to chain restaurants… like Subway, where cross-contamination with the seafood sub is a major issue.  It does, however, give me hope that I will someday be able to dine in an upscale restaurant with no abnormal concern for my safety.

If you’ve read my trifecta of tirades on the food industry & cleanliness & allergy issues, (That’s 1, 2, & 3) then you know that there are others out there who think that implementing such training would not only be impractical, but it would be just not done at all or treated like a joke from all concerned parties.  I really, really hope that’s not the case once this is put into effect.  I would hope that this would be an issue that’s handled quite seriously… it is, after all, a life-or-death issue.

The second article’s title made me think, “damn right”…

Food on the road can be a minefield – Taking steps to minimize the risks from allergies

Now, this is from a Canadian publication, and they seem to have a lot more government regulation already… but I don’t really support banning things like they seem to want to do.  Education and training is what we need. This article is a nice list of websites and literature that you can look to for support in dining out while traveling abroad.

I’m going to have to look into these sites a little more, and see if there’s anything worth noting or sharing.

There are two not mentioned in the article that look promising… but they really need their databases updated if they’re going to be useful at all:  Can I Eat There? & Shellfish Free

I’m also hoping UrbanSpoon.com one day makes note of more than just gluten-allergy friendly restaurants… and picks up on the big 8.

This last one is cool on a geek front as well as an allergy front…

Peanut Allergy Blocker On The Way

The concept just blows my mind.  I’ve said before… even if I was given a cure tomorrow, I doubt I’d ever even want shellfish at this point… but at least I’d be able to eat food off of the same grill or out of the same fryer without hesitation or anaphylactic repercussions.

I’ve read a lot about the causes of allergies… and asked a lot of questions of doctors.  It’s amazing how much they don’t know… but this article is very enlightening, and it’s all broken down so it’s easy to understand:

Dr Suphioglu said that the work being done by his team also has potential benefits for all allergy sufferers. “Taking a step further back in how an allergic reaction occurs, we are also carrying out research into how we can prevent the allergen specific antibodies from being produced at all.

“In an allergic reaction, the body produces cell signalling molecules called cytokines to trigger the production of antibodies. If we can neutralise the cytokines involved with the allergic reaction, we can potentially block or reduce the production of the antibodies. In recent preliminary results we have successfully identified a substance that interacts with one of the key cytokines involved in the allergic reaction. We are now assessing the capacity of this substance to block or reduce antibody production in the allergic reaction.”

Dr Suphioglu is confident that his team’s allergy research work will result in better treatments for allergy sufferers. “I believe our research into understanding the molecular and allergenic properties of major peanut allergens together with our work on how to prevent or inhibit allergic reactions will contribute to the development of safer and more effective methods for peanut allergy diagnosis, prevention and treatment as well as benefit sufferers of other allergies.”

I’ve read a bunch of articles pertaining to the links between asthma and dust mite allergies and their relation to the severe shellfish allergies.  It’s really interesting stuff.  I hope all of these studies merge in the near future, and perhaps there will be an end to all my allergy-related rants!

This tiny sign made my day…


It’s simple, really.  It’s a small, simple act that’s a symbolic gesture, and may be complete and total BS in all practicality or reality… but it made me feel comfortable today.  I have discussed my shellfish issues before, and have been ridiculed for suggesting that the food service industry take any more action on allergy issues, awareness, and cross-contamination than they already are.  I can’t explain why or how, but this one little sign put me at ease.  Why?  Because it was simply acknowledgment, I guess.  Maybe that’s all I want or need.  At any rate, kudos to you, Market District Cafe in Robinson!  What am I making such a big fuss about?  Not much really, just this…

Photobucket

That’s all.  No biggie.  But, to me, it means so much.  I did happen to ask the guy behind the counter about what all was cooked on the grill that I can see, and he was happy to inform me that there is indeed no shellfish that touches said grill surface.  It’s not a big deal to you most likely, but it is to me.  So I blogged about it.

In a related note…  The Market District in Robinson is ridiculously awesome… the grocery store and the restaurant side.  I popped up a review on UrbanSpoon.com, here it is…

photo prime

“It’s like a food amusement park…” by ERiC AiXeLsyD (100 reviews)

January 16, 2010 – Really likes it – I really never thought I’d be this excited about a grocery store. The team at Giant Eagle/Market District that put this place together are geniuses. It’s not the first time I’ve been to the store, but today was the first time eating in their cafe. Floor layout plan and traffic flow not withstanding, this is a great place to eat! It’s almost a cross between a food court and hospital cafeteria… with really really good food. You can choose form a bunch of little islands or counters of food… Pizza, Crepes, Rosti, Salad Bars, Hot Bar, Grill/Rotisserie station, and more that I haven’t really looked into yet.

My wife went for a really nice-looking Italian panini with the thickest slice of mozzarella, I’ve ever seen and a nice little side salad with assorted greens, and dropped it off with a Market District brand peach oolong iced tea. She really thought the sandwich was fresh and filling, and is looking forward to trying of the other options. (They had some nice-looking reubens there too!)

I went right to the rotisserie/grill/BBQ area (of course) and my eyes were drawn to the brisket. I got a combo which included the brisket & side… I chose the grilled vegetables… normally for $6, but I got $1 off with my Giant Eagle advantage card. I also snagged a roll (gotta get those carbs!) and a Boylan’s Birch Beer. I chose a St. Louis Style BBQ sauce with the brisket that was a perfect compliment t the juicy beef, and the grilled veggies were perfect. They were just vegetables, the taset wasn’t hidden with a sauce or too many spices. We got an excellent meal IMHO for just over $14.

The thing that impressed me the most was when I was asking the chef/cook behind the counter about what all was cooked on the grill due to my shellfish allergies, he was very patient, kind, and even double-checked with another employee. Then, when I got to the edge of the counter, I spied a sign noting possible cross-contamination listing all the major allergens, and how one should be sure to ask the staff about any cross-contamination. It’s an odd and very small gesture, but it means the world to someone like me who’s generally in a constantly worrisome state when dining out. I applaud their taking note, and to me it says a lot about the company & the people.

Photos of the sign & both our meals have been uploaded to the photo section.

And oh yeah… they have BEER! In a Grocery Store! in PENNSYLVANIA! Genius. I didn’t get any this time, but I saw 6-packs of Straub Special Dark for $6.97 and the wife was eying up the extra large bottles of Raspberry Lambic for only $12.99. We will be back to get some beer!

We’ll definitely be back when we’re in the area!

1 person likes this review Recommend

And, here are the photos I mentioned…

Giant Eagle Market District Restaurant

Giant Eagle Market District Restaurant

(Another) Message from McDonald’s USA [ref#:6502666 & ref#:6521333]


I never got a reply from McDonald’s going any farther than the original “we’ll forward it to the appropriate party” email.  So, I decided to reply.  Nothing to lose, right?  Well, I couldn’t directly reply, because of the incredibly blunt “No ‘replies’ can be received through this mailbox. If you wish to contact McDonald’s Customer Response Center again, please visit our website at www.mcdonalds.compart of their email.  So, back to the McWebform I went!  I even included the fancy ref#:6502666.

Well, it apparently worked!

From: McDonalds.CustomerCare@us.mcd.com
To: me@my.email.address
Sent: Wed, December 9, 2009 5:09:19 AM
Subject: Message from McDonald’s USA

Hello Eric:

Thank you for taking the time to re-contact McDonald’s Customer Service Center. I’m sorry you have not yet received a local response regarding your recent McDonald’s restaurant experience.

Please know we take your comments very seriously. I will immediately re-contact the franchise owner of the restaurant you visited and request that he or she follow-up with you as soon as possible.

Please be assured your complete satisfaction is our top priority. Thank you for your patience and for taking the time to re-contact McDonald’s Customer Service Center.

Jimelle
McDonald’s Customer Response Center

ref#:6521333

————————————————————————————————————–

Please do not “reply” to this email response. No “replies” can be received through this mailbox. If you wish to contact McDonald’s Customer Response Center again, please visit our website at www.mcdonalds.com

————————————————————————————————————–

Are you finished with your holiday shopping? Even the person with everything gets hungry. An Arch Card makes a great holiday gift. For more information visit your local McDonald’s restaurant or our website at http://www.mcdonalds.com/archcard.

You wrote:

Hello,

Regarding my last message from Ashley at McDonald’s customer service… ref#:6502666

I was told not to reply to the email… hopefully that reference # can refer you to my earlier message.

I think it’s a very poor setup that you have… not being able to reply to emails.

Your message to me said “Because most McDonald’s restaurants are independently owned and operated, I have forwarded your comments to the franchise owner or local representative for follow up at the restaurant you visited. Please be assured that your comments will be investigated and, if appropriate, corrective action will be taken.

Secondly, although we did not completely meet your expectations, please know that our restaurant employees strive to maintain the highest standards of quality, service, cleanliness and value and it’s certainly nice to know that their efforts are appreciated. We want to recognize your complimentary comments and thank you for your kind words.

Was anyone at that McDonald’s contacted?

Will I get a reply?

And, then, it was followed up by this…

From: Sandra Jaeger sandra.jaeger@gmail.com
To: me@my.email.address
Sent: Wed, December 9, 2009 7:07:00 PM
Subject: Fwd: Follow up of e-mail for the West Liberty Avenue Restaurant

From: Sandra Jaeger sandra.jaeger@gmail.com
Date: Wed, Dec 9, 2009 at 7:02 PM
Subject: Follow up of e-mail for the West Liberty Avenue Restaurant
To: [complete@misspelling.of.my.email.address]
Dear Eric

I am the Customer Service Representative of the West Liberty Avenue Restaurant. I unfortunately did not receive your first e-mail.  Please fill me in on the situation.   I am located in the Pittsburgh area and will address all issues to the supervisors of this restaurant.
Sincerely,
Sandra Jaeger

How cool is that?  Ha ha ha.  An actual response!  Funny that it “didn’t get through” the first time.  Very funny.  Also funny that it went to a complete misspelling of my email address, those of you who have it will find it amusing.  There was a “.” where a “_” should be as well, as a few incorrect letters.  (Not transposed, incorrect.)

So, of course, I had to write back…

From: me@my.email.address
To: Sandra Jaeger sandra.jaeger@gmail.com
Sent: Wed, December 9, 2009 10:00:58 PM
Subject: Re: Fwd: Follow up of e-mail for the West Liberty Avenue Restaurant

Hello Sandra,

Thanks you for the reply!  I have always wondered if the emails that you get in reply to webforms at sites like the McDonald’s one are anything more than a standard form letter.  In reply to my first message, the response said “I have forwarded your comments to the franchise owner or local representative for follow up at the restaurant you visited.”  I had wondered if this really was the case…  Apparently not, until I took the time to reply with a second message asking if it had really gone any further.  I’m glad I took the time to follow up!

I  find it amusing that my original comments did not make it to you.  It makes me wonder how many emails remain unanswered daily when filtered through the McWebform.  This is not your problem though, as you are obviously concerned and addressing this issue now.

My original comments were regarding a visit that I had over a week ago now, in an evening stop at the McDonald’s on West Liberty Ave. in Beechview or Dormont or whatever the neighborhood may be there.

My original message was…

The crew in the place tonight seemed to be operating well, were friendly, and quickly as far as the food was concerned, but the parking lot was full of cars for the bar next door, and the men’s bathroom was disgusting.  Please see this link for a review & photos: http://www.urbanspoon.com/r/23/1346713/restaurant/Far-South-South-Hills/McDonalds-Pittsburgh

That pointed to a review that I posted on UrbanSpoon.com, which you can read here…
“Sadly, had the best service there tonight in years…” by ERiC AiXeLsyD (98 reviews)
November 29, 2009 – Doesn’t like it – Small crew tonight, decent night-time crowd, stopped for a late dinner, was served relatively quickly… fries were a perfect golden color and hot… burgers were OK, super-greasy but it IS McDonald’s. We were out at an event earlier, on the way home… had to use the facilities… but they were trashed. Stall #1 had no TP dispenser, the roll was on the back of the commode, and the bowl was chock full of the stuff. Stall #2 had a broken doorknob/lock mechanism. One hand dryer was stuck on, the other didn’t work, and both urinals were full of urine. I know they can’t control flushing… but periodic checks/cleanings and some repairs might be in order.  Just when I thought this place had their stuff together for once… My advice? When stopping here, use the facilities somewhere else. 1 person likes this review

…and these are the photos referenced:

Stall #1

Stall #2

I understand that the fact that at that time of night, there’s perhaps a smaller than usual crew, and that the West Liberty Ave. location is seemingly always busy.  I have been through the drive-thru at this time of night before, and it always seems slow, though it’s thankfully not as slow as the Wendy’s right down the street.  Those people have a whole different set of issues.  My friends and I call it “The Slow Wendy’s”.

I was just wondering what kind of cleaning & maintenance policies that you have in place?  Does management or ownership do any kind of inspection or follow-up?  Do inspections my the corporation ever occur?  I mean, surely you can’t think the photos above are an acceptable presentation of your restaurant chain?

I don’t know about you, but when I “gotta go”, it’s urgent!  The urinals looked filthy, si I opted for the stalls… one was stuffed, and one had a door that wouldn’t close.  I like to do my business in private, no interruptions.  Closing doors are a good thing!  Also… the lack of a TP dispenser, & the roll just being on the back of the thing…  I cannot imagine what would have happened had I needed to use that.  I mean, how uncomfortable would it be to reach behind yourself like that after…  Well, after doing your thing?

Thank you for your time, and the follow up.  I appreciate the fact that you took the time to inquire about the issue.

Sincerely,
-Eric

Maybe I should have included a link to the Wendy’s incident?  Not yet, my friends.  Not yet. I can’t wait to see what kind of response I get this time.  I love when it gets down to a real live person in charge of something.

Message from McDonald’s USA [ref#:6502666]


Heh.  McDonald’s wrote back about my brief stop and UrbanSpoon.com review (posted with pictures) the other night.

Here’s the message below, that rides the “impersonally personal response” line quite well.

Someone got rid of the pictures at UrbanSpoon.com… perhaps they were flagged as inappropriate?  I can see that.  Oh well, no reason I can’t show them here.

Stall #1

Stall #2

Here’s my review…

photo prime
“Sadly, had the best service there tonight in years…” by ERiC AiXeLsyD (98 reviews)
November 29, 2009 – Doesn’t like it – Small crew tonight, decent night-time crowd, stopped for a late dinner, was served relatively quickly… fries were a perfect golden color and hot… burgers were OK, super-greasy but it IS McDonald’s. We were out at an event earlier, on the way home… had to use the facilities… but they were trashed. Stall #1 had no TP dispenser, the roll was on the back of the commode, and the bowl was chock full of the stuff. Stall #2 had a broken doorknob/lock mechanism. One hand dryer was stuck on, the other didn’t work, and both urinals were full of urine. I know they can’t control flushing… but periodic checks/cleanings and some repairs might be in order.  Just when I thought this place had their stuff together for once… My advice? When stopping here, use the facilities somewhere else.

1 person likes this review Recommend

And here’s their response with my message submitted through the McWebform following below…

From: McDonalds.CustomerCare@us.mcd.com
To: eric_aixelsyd@yahoo.com
Sent: Tue, December 1, 2009 5:14:49 AM
Subject: Message from McDonald’s USA

Hello Eric:
Thank you for taking the time to contact McDonald’s Customer Service Center to bring your recent experience to our attention.First, I hope you will accept my sincere apology for your disappointment in McDonald’s. I can assure you that we want you to be completely satisfied every time you visit one of our restaurants.Because most McDonald’s restaurants are independently owned and operated, I have forwarded your comments to the franchise owner or local representative for follow up at the restaurant you visited. Please be assured that your comments will be investigated and, if appropriate, corrective action will be taken.

 

Secondly, although we did not completely meet your expectations, please know that our restaurant employees strive to maintain the highest standards of quality, service, cleanliness and value and it’s certainly nice to know that their efforts are appreciated. We want to recognize your complimentary comments and thank you for your kind words.

Again, thank you for taking the time to contact McDonald’s and giving us the opportunity to address your concerns. Customer feedback is very important to us as it helps us improve. McDonald’s is number one because of customers like you.

Ashley
McDonald’s Customer Response Center

ref#:6502666

————————————————————————————————————–

Please do not “reply” to this email response. No “replies” can be received through this mailbox. If you wish to contact McDonald’s Customer Response Center again, please visit our website at www.mcdonalds.com

You wrote:

The crew in the place tonight seemed to be operating well, were friendly, and quickly as far as the food was concerned, but the parking lot was full of cars for the bar next door, and the men’s bathroom was disgusting.  Please see this link for a review & photos: http://www.urbanspoon.com/r/23/1346713/restaurant/Far-South-South-Hills/McDonalds-Pittsburgh

Rarely is this kind of stuff ever followed up by the local chain. I don’t know if that’s indicative of stores nation-wide, or just in our area.  Then again… it gets me wondering…  I put my address in that webform… and my photo is up at UrbanSpoon.com.

Bad idea?

Wendy’s in Dormont (Pittsburgh, PA) – W. LIBERTY #5


Heh. This is an older amusing one that wasn’t covered in my post about past W(aL)D insanity.

This one isn’t really completely in the W(aL)D category, as it’s a legitimate complaint… but still, it’s ridiculous enough to share. Below is the my initial email regarding the incident, and I actually broke my “no calls” rule to talk to a regional manager who was not amused.

You can see what she had to say as it all played out in a thread at PittsburghBeat.com.

At any rate, it pays to make problems like this known.

Enjoy!

-mE.
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

Forwarded Message —-
From: Eric Carroll <me@myaddre.ss>
To: dnstech@wendys.com; dnsadmin@wendys.com
Sent: Mon, January 26, 2009 11:45:04 AM
Subject: Wendy’s in Dormont (Pittsburgh, PA) – W. LIBERTY #5

Hello,

I’d like to share with you a review of my experience at a local Wendy’s (W. LIBERTY #5 according to the Wendy’s store locator), also posted on UrbanSpoon.com. I don’t have very many “bad” reviews up, but this Wendy’s location has gone slow and messed up my order countless times.

I’d like to know how Wendy’s as a corporation feels about restaurants like this, and what (if any) measures are taken by corporate to see that this kind of thing doesn’t go on.

The full text of my review can be viewed here: http://www.urbanspoon.com/r/23/1346715/restaurant/Far-South-South-Hills/Wendys-Old-Fashioned-Hamburgers-Dormont-Pittsburgh

But I will also post it here for your consideration:

4084prime

“Dave Thomas would be ashamed…” by ERiC AiXeLsyD (63 reviews)

January 26, 2009 – Doesn’t like it – Seriously. I know I”ve said these words before about McDonald’s… I get that it’s only fast food, it’s cheap, and that I shouldn’t expect much… but holy cow, is this consistently one of the slowest “fast food” restaurants that I’ve ever been to. Of course, like an idiot, I keep going back hoping that it might someday be an actual convenience. Let me share with you my latest adventure…

Sunday morning, my wife & I were on our way out to my Mom’s house in the ‘Burbs… so we thought we’d get a quick bite to eat. It was nearing the 11:00am mark, so I knew we were going to hit the breakfast/lunch changeover. We skipped the McDormontonald’s because the drive-thru line looked like rush hour in the Liberty tubes. Thankfully, Wendy’s appeared to be a ghost town. There was hardly anyone inside, and there was one car ahead of us in the drive-thru but they were all the way up at the window.

As we pulled up to the speaker to place our order, I asked if they were serving breakfast or lunch, & was informed that they were serving both. So, I ordered the breakfast chicken sandwich combo, and the wife ordered the #2 bacon panini combo.

After receiving the order in what would be considered a long wait in a normal fast food environment but translated to remarkably quick at this location, I pulled into a nearby spot to inspect the goods. (Sadly, a must any more.)We discovered that my order was fine, but the wife had received a sausage panini instead of the ordered bacon panini. I checked the receipt to see if I had mis-ordered the # of the combo. Nope. The receipt clearly stated BACON in that nifty dot-matrix receipt font.

My wife’s not a big fan of sausage patties, and she was reluctantly leaning toward just eating it because time was of the essence. I know I like to eat what I ordered & paid for, so I went inside to get what I thought would be a simple swap-out.

Oh my, was I wrong.

My first encounter was with the young girl at the cash register. I politely stated that we had just gone through the drive-thru and that I wanted to exchange the sausage panini that we had received for the bacon one that we ordered.

I was told that breakfast was over & that hey couldn’t make a bacon one. After a slight pause of disbelief and bewilderment, I told her that I had just been handed the sandwich less that a minute ago through the drive-thru window… and it had been made just seconds before that.

She then yelled for her manager, and I stepped aside so she could help the next customer.

Now, while never working at a fast food establishment, I do understand that changeover time is changeover time… something to do with eggs on the cooking surface and kitchen setup and all sorts of things that are surely beyond my comprehension as the average fast food consumer.

After a wait the manager (coincidentally the very same person who handed me the order through the drive-thru window) came over and I again explained my situation… and he looked at me. Yes. Just stared blankly at me. For an awkwardly long time. I actually started to wonder if he understood English & was capable of hearing. Compelled to break the silence, I even showed him the receipt that clearly said BACON. All caps. No confusion!

Again, I was met with “we’re serving lunch now, we can’t make that”. OK. I understand. I get that. The point now is what can you do for me?

I asked if I could get something else as compensation, and/or get my money back. (I think I was growing visibly frustrated by this point.)

I called the wife, explained to her the complexity of the situation, and she decided upon a Jr. Bacon Cheeseburger. So, I asked for one of those… and waited… and waited… While a guy who had gone in line in front of me had ordered during my exchange with the manager was waiting too.

After a while he exclaimed with multiple expletives that it was a ridiculously long wait, and how it was un-f’n-believable that a fast food restaurant with 3 people in it and a packed kitchen could go so slow.

I could hardly contain my laughter as I was also driven to the limits of my patience.

After what was surely sufficient time to cook & assemble 20 Jr. Bacon cheeseburgers, I received that, AND my money back for the sausage panini (which was now in the trash right behind the counter). So, I guess I got a free cheeseburger, hash browns & a drink.

I never did get any kind of apology, or admittance that they had messed up the order. (Which bewilders me that one can read bacon off of a screen and put down sausage… but I’m certainly not above making mistakes… so I can’t fault anyone for that.)

I just find it amazing that they weren’t apologizing from the start and presenting a solution instead of waiting for me to come up with one.

You’d think they’d have a “keep the customer happy” policy in place. Don’t they teach you any of this when you go to school to be a manager at Wendy’s?Take mom n’ pop shops… if they screw up an order or take too long, they’d give you a discount or a free drink or a coupon for next time… and they’re certainly taking more of a profit hit than a chain that would do the same thing.

At any rate, don’t go to Wendy’s in Dormont if you’re in a hurry, or if you actually want what you ordered.

I like Wendy’s. I grew up eating at the one in Murrysville, I frequent the one in Canonsburg for lunch. You have decent food for a cheap price, and I generally feel that the quality is better than that of other fast food chains.

I’d love to be able to eat peacefully and grab a quick bite to eat at the Wendy’s closest to where I live.

I’d love to hear your thoughts on my experience, and I look forward to your reply.

Thank you for your time, and listening to my story.

-Eric Carroll

me@myaddre.ss

Insanity.

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