Taco Bell has purchased my gratitude!


I got a letter in the mail today from Taco Bell.  You may be familiar with my emails to them concerning the death-filled tacos that they were recently peddling.  This is perhaps the best reply I’ve ever received to any of my either serious or goofy letters to any company.

I’ll dispense with the usual long-winded introduction and get right to it…

Letter form Taco Bell about Shrimp Tacos and Taco Bell Bucks!

You can see that along with the letter, I received five $5 Taco Bell Bucks certificates. That’s $25 in death-free Taco Bell food. That’s got to be the coolest thing I’ve ever received besides my T-shirt from Turner’s.  I’m not sure if they’re buying me off, rewarding me, if they make so much profit per item that it really doesn’t matter if they give this much away for free, or what.  This almost makes me want to write back to Pillsbury/Totino’s and make them feel ashamed for sending me three 35¢ coupons.  In fact, I may add that to the list.

The best, and I mean absolute best thing about this letter is that they’re forwarding my request to Pizza Hut.  Wow.  I trust you’ve seen my unanswered letters?  I can’t even express how hilarious and ridiculous and absolutely gratifying that is.


Death Taco


Death Taco. No, that’s not the coolest new metal or grindcore band, although maybe it should be.  It’s what I’m (of course) calling the newest Taco Bell menu item.  I have had some inquires as to why I hadn’t mentioned it yet.

Well, I did make a faint mention via Facebook or Twitter a while ago, but had declined to rant here as I’ve been relentlessly trying to contact Taco Bell.  You know how successful webforms are, so of course I got no answer from that, then I fished around for email addresses to send a full email, bugged them via Twitter for an address, and even posted an Ask Yahoo! question.  Out of nowhere, I finally received a reply, and I have no idea if it was in reply to the webform, my emails to random Yum! Brands and Taco Bell email addresses, or some other forum.

I’d like to share my original messages with you.  First the one via webform:

Hola, mis amigos de Titan Taco! Firstly, this isn’t about an incident at a specific Taco Bell, but the form didn’t allow room for general inquiries. I’d like to express my disappointment with a commercial that I saw advertising new shrimp tacos. Well, I guess my disappointment is not with the commercial, but with the product… and the main ingredient.  I don’t think I can express my thoughts in a box with a mere 500-character limit. Do you have an actual email address where I can contact someone?

…And this was to some email addresses that I found after some Googling.

From: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Date: Mon, Mar 8, 2010 at 4:11 PM
Subject: Taco Fail
To: webmaster@tacobell.com (and a bunch of other addresses)

Hola, mis amigos de Titan Taco!

I’d like to express my disappointment with a commercial that I saw advertising new shrimp tacos. Well, I guess my disappointment is not with the commercial, but with the product… and the main ingredient.

I have a severe shellfish allergy, and Taco Bell has been a shellfish-free dining safe haven for me for years.  It’s one of the few places where I never had to worry about shrimp, crab, lobster, oysters, etc. ending up in my food, or worse yet… crossing paths in the kitchen somewhere.

I will sadly have to cross Taco Bell off of my list of places to dine… but I’d like you to know that there are many of us out here with severe shellfish allergies who have an increasingly difficult time finding safe places to dine out.  Fast food joints have long been a safe-haven for those of us with a shellfish allergy… as most fine dining and now even chain family style restaurants have several shellfish dishes prepared on multiple kitchen surfaces.  Formerly, as long as I stayed away from Long John Silver’s, I was OK.  Taco Bell, KFC, McDonald’s, Burger King, Wendy’s, Chick-fil-A, …were all safe places.

I guess I’ll now have to get my quick Mexican fix at Qdoba or Chipotle.

If you’d like to know what it’s like to dine out with a shellfish allergy, please read this blog post.

Here’s an excerpt…

If you know me in person, have dined out with me, or have ready any of my lunacy online… you most likely know what I have a severe shellfish allergy.  What does that mean exactly?  Well, it means that I can’t eat any shellfish, or I go into anaphylactic shock.  Not only can I not eat the shellfish (that’s crustaceans & molluscs including but not limited to ,shrimp, prawns, lobster, crab, crayfish, oysters, mussels, clams, scallops, octopi, squid, snails, and probably even scorpions and pill bugs), but I can’t eat any food that comes into contact with it.  That means, if you cook shrimp on the grill, take it off, and put my steak on  without washing the surface, it’s the same as me eating the shrimp.

I certainly can’t expect the restaurant to clean the grill in between every meal, as that’s certainly not productive on their end… I just usually try to see where the shellfish is prepared, and eat from another cooking surface.  That seems easy enough, right?

I get that it’s my responsibility.  Yes, I’ve had an epi pen.  But I’d really love to not ever have the need to use one.  I’ve even considered getting Allergy Cards, but they seem a little pretentious or something… like my verbal reminder isn’t enough.

Well, getting me in to a place with shellfish is an issue in itself.  Why?  Well in with the aforementioned cooking surface issue…

I hope that this helps explain what people like me go through, and I hope that you re-consider selling death-filled tacos!

Running from the border,

-Eric

And, this is the reply, although I’m not sure if it’s the reply to one of the above messages, or in poking around on Twitter:

From: Poetsch, Rob (Public Relations) <Rob.Poetsch@yum.com>
Date: Wed, Mar 31, 2010 at 7:30 PM
Subject: Pacific Shrimp Taco Inquiry
To: “world.and.lunar.domination@gmail.com” <world.and.lunar.domination@gmail.com>
Cc: “Hunsaker, Brittany (Contractor)” <Brittany.Hunsaker@yum.com>

Dear Eric,

Thank you for taking the time to contact us about Shellfish allergens concerning our new Pacific Shrimp Tacos.  We want you to know that we take these matters very seriously and that the business of our customers is our top priority.  We value loyal customers such as yourself and would like to take the opportunity to win your business back.

To ,  to our customers who might have Shellfish allergens, we have displayed information at multiple locations in our fish.  These include Shrimp allergen signs that are placed on our window and door clings as well as in our ads where orders are taken.  While the Pacific Shrimp Tacos are offered for a limited time only, all Taco Bell employees have been trained and certified to not have any food products come in contact with Fish and Shellfish during cooking and/or serving.

We would like to send you some Taco Bell Bucks as a token of our thanks, so please email me back with your mailing address.  We hope you will continue to “Think Outside the Bun” at Taco Bell, and appreciate you taking the time to write to us.

Sincerely,
Rob Poetsch
Taco Bell Public Relations

Rob Poetsch
Taco Bell Corp.
One Glen Bell Way
Irvine, CA 92618
O: 949-863-3915
F: 949-863-2252
rob.poetsch@tacobell.com

Of course, I needed to reply:

From: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Date: Thu, Apr 1, 2010 at 5:15 PM
Subject: Re: Pacific Shrimp Taco Inquiry
To: “Poetsch, Rob (Public Relations)” <Rob.Poetsch@yum.com>
Cc: “Hunsaker, Brittany (Contractor)” <Brittany.Hunsaker@yum.com>

Hello Rob,

Thank you for the reply!  I was beginning to wonder if Taco Bell has a stand on the issue.  While I am pleased to hear about the allergen warning signs along with the employee training and certification, I must say that I still have some reservations about safety.  I am relieved to hear that the shrimp tacos are available for a limited time only.

It is great that you take responsibility in posting signs about allergy warnings.  Your fellow Yum! Brands organization, Pizza Hut, ought to take note.  They display allergen information on their website, noting that the pizza sauce may come into contact with shellfish… but there’s no shellfish on the menu.  When I asked where the contamination may occur (e.g. in the processing/canning facility?) they were unable (or I sadly suspect unwilling) to provide a detailed response.

Back to the subject of Taco Bell… the giant window-clings showing what I’m sure to many is a succulent appetizing piece of shrimp spilling out of a lovely soft taco shell looks to me like a giant Mr. Yuck sticker or the old-time skull & cross-bones “poison” logo that you’d see in cartoons.  They serve as an effective if not spine-chilling reminder as to the presence of shellfish allergens on the premises.  They would also kick my survival instincts into gear, not even letting me enter the presence.  Seriously.  I would wager that right now, it would be pretty difficult to physically get me into a Taco Bell restaurant. My Eustachian tubes are starting to itch just thinking about it.  I realize that this is also a highly personal mental health issue, but one that ought not be taken lightly, as it’s grounded in a very real fear.

Recently I read the blog of a man who almost died when he ordered a vegetarian Indian potato curry dish that he was assured was safe.  Apparently the dish was flavored with a shrimp brine… which ought to be disturbing to vegetarians, vegans, kosher folks, and people with shellfish allergies.  This is alarming to say the least.  I realize that simple cross-contamination may not seem as serious as flavoring an entire dish with shrimp-juice, but I can assure you that it is indeed just as deadly.  Our friends with wheat/gluten and peanut allergies seem to get a lot of attention lately, hopefully it will spill over to the rest of us with the “big 8” and those who aren’t even covered by that umbrella.

Have you taken the allergen training, or do you know what’s involved?  I am finding it hard to tactfully express my concerns about the way that the message was conveyed to Taco Bell employees and the actual willingness of the employees to understand and comply.  We’ve all watched training videos on various subjects and rolled our eyes, promptly taken pamphlets and placed them in the trash, or been angered when someone who doesn’t do our job gives us a new or added process that we must adhere to when we’re sure that the person suggesting the changes has never been in our shoes.

While I mean no disrespect to Taco Bell or any fast food restaurant, have you been to a Taco Bell lately?  Sometimes I am concerned about the personal hygiene and motivation of the employees let alone the cleanliness and efficiency of the kitchen.  Sadly, the low quality and poor service of fast food establishments has become a passively accepted facet of 21st Century life in the United States.  For evidence, I give you the term “McJob“.

I have a theory that for so long now, it has been expressed to kids everywhere to get higher education so you don’t end up as a laborer, janitor, or fast food employee… that fast food jobs have garnered such a negative connotation, the only people left willing to take the jobs are the highly unmotivated individuals, people with no other options, or people using the part time jobs for extra cash with no real pride in their work since there’s no real fear of losing the job or striving to move up the chain of command.

I would invite you to imagine that in the Taco Bell kitchen where you are about to dine there are the standard (and innovative!) sour cream and cheese caulking-gun looking dispensers all loaded on the food preparation area… along side a caulking-gun-looking dispenser filled with a highly toxic pest-control chemical that looks interestingly enough like cheese or sour cream.  Would you still feel safe in eating there?  Sure.  The employees can read.  Sure, they know the difference.  Are they ever rushed in a fast food kitchen?  Do mistakes ever happen?  Of course.  I’m guessing you would at least think twice or watch closely before you dine.

I understand that this scenario is preposterous because I would hope that some sort of federal regulations would forbid any toxic chemicals from being stored in a food preparation area.  No such federal regulations exist for people like me, although Massachusetts is moving forward with this type of thing.

While I trust that your training an certification was put forth with the best of intentions, you must understand that I question its implementation, practicality, and how it’s received and practiced by what amounts to be the first line of contact with your customers… the Taco Bell team member.  What exactly does the certification say?  Does each employee have it, or does a certification apply to an entire restaurant or shift?

I challenge you to quiz the workers at Taco Bells in various locations… inner city, suburbs, malls, and the combo units, and see how much the workers really know about cross-contamination and allergy issues and how they’re observed in a Taco Bell kitchen.  (Hopefully, they fare better than Subway employees.)

All that said, I appreciate and applaud the considerable thought and effort that has already gone into allergen awareness.  Spreading knowledge is the first step.  Did you know that May 9th-15th 2002 is the thirteenth annual Food Allergy Awareness Week?  Now is the time to act and inform, my friend!

I would certainly appreciate some Taco Bell Bucks, if you’ll understand that I may hold on to them until well after the current Pacific Shrimp Taco promotion is over. (Pending reviews, it may not last all that long, eh?) Taco Bell had previously been a shellfish-free Mexican-ish fast food haven for me for many many years.  I can’t tell you how many tacos I ate at the mall nearby to where I grew up when I was a teenager.  A dollar went much further at Taco Bell than it did at McDonald’s, Burger King or anywhere else in the food court.

My address is…

Eric Aixelsyd
XXXXXXXXXXXXXXXXXXX
Pittsburgh, PA  XXXXX-XXXX

I would like to thank you once again for your time and the thoughtful informative reply.  I look forward to perhaps what may be a continued dialog about allergy awareness issues in the fast food industry, and more specifically relating to Taco Bell and other Yum! Brands.

-Eric

Wow, do I hope they write back.

More than 6 ways to cook a hot dog.


A while ago, I blogged about stumbling on to an article listing 6 ways too cook a hot dog.  We all know there’s more.  Here’s a much better list.  OK, maybe not better… but bigger. Thanks to everyone for their suggestions submissions here and on Facebook, I hope to include them all here.

Oh well, on to the list…

  1. Grill ’em. The general consensus seems to be that if you’re going to cook a hot dog, it needs to be grilled.  I would agree with this.  I usually don’t break out hot dogs unless I’m already grilling burgers.  They’re there for those weird non-burger people, or a topping for your burger.
    • Charcoal Grill – This is old school grilling, get it hot let the flames & coals cook the dog with some nice grill lines or looking like the victim of a flame-thrower accident.  There are good instructions on grilling w/ gas & charcoal here (as if you need them).
    • Propane Grill – It’s a little easier to control the heat, & you’re less likely to produce the same flame-thrower victim effect if you keep an eye on ’em. There are also good instructions on grilling w/ gas & charcoal here (again, as if you need them).
    • Foreman Grill – Or any of the imitators & whatever they’re called.  I’ve seen a Hamilton Beach one, I’ve seen them called electric grills, counter-top grills, whatever… you know what I’m talking about.  I’ve had little success with the Foreman Grill & hot dogs… which is odd, because it cooks other stuff quite easily.  Here’s a video on how to cook ’em on the Foreman Grill, …because I can’t find good text for it anywhere.  They don’t list a time for hot dogs in the book that comes with it.  Maybe they assume their grill is for convenience, and it’s more convenient to nuke or boil your dogs.  If anyone has $99 to spare, I’ll take the USB iGrill from Think Geek.
    • Infrared Grill – I know nothing about this newfangled contraption.  It looks like you can burn a hot dog in 0.5 seconds on one.  Learn about infrared grills at Wikipedia.
    • Griddle/Flattop Grill – If you have one in your house, you are awesome.  You can certainly cook a hot dog on one, and don’t need me to tell you how.
  2. Open Flame. Who doesn’t love hot dogs (or anything really) cooked over a campfire? …Or a bonfire, trash barrel fire, or while the neighbor’s house is burning down? With these methods, You can also wrap the dog with biscuit or croissant dough from those creepy popping tubes, and it will cook nicely over an open flame.  If you want to get really crazy, slice it down the middle & stuff cheese in it, or wrap some cheese around it before the dough.
    • Skewer – We use roasting forks or or just sticks.  You can get the forks at any sporting goods or camping store, in a store that has a camping section, or in a store near your camping site.  You can get sticks in the woods, or from a lone, sad tree.  You can also get inventive, like this guy.  Be careful choosing sticks and being inventive… you don’t want anything that will poison your hot dog… like toxic wood, metal treated or painted with anything, and of course plastic.  I can’t seem to find a guide online of safe & unsafe tree branches to use when cooking over a fire.  Anyone have a boy scout handbook?  (I asked Yahoo!, apparently nothing out there will kill you, but stick with a non-sappy wood.) With this method, get your fire going, and hold the hot dog over it… but not in the flame unless you like black crispy possibly carcinogen-laced hot dogs.  If using a store-bought fork, it’s up to you if you want to put the dog on long-ways, or double/triple ’em up the forks.
    • Pie Iron – If you’ve camped with me, you’ve cooked with a pie iron… or you’ve watched me cook with one.  My favorites include pizza ones, and Reubens… but I’m sure you could stuff a hot dog into one.  They also have ones that are shaped to cook hot dogs.  This would most likely result in a nicely cooked dog without the singe marks, maybe flavored with some onions (gross!) or sauerkraut.  If you’re buying  a pie iron, buy one made of… iron.  This sounds dumb, but they make aluminum ones, and I have melted them with no problem.  I don’t think you want aluminum flavored hot dogs.
    • The Cage – Burger basket, grill basket, vegetable basket – all different names for a similar utensil.  I’d use it like I would a fork for hot-dog cooking… may be sort of useless unless you have a burger in it too.
    • The Rack – If you can find some sort of rack or grate that you can secure safely over the fire that’s also safe to cook on, you can cook like it’s a charcoal grill if you’re more comfortable with that.  Just make sure the flame isn’t eating your hot dog before you do.
    • Foil Pack – You could use the bread dough & any toppings/sides here as well.  Wrap the dog & even the bun in foil, and place it on a grate over the flames, or in the coals around the bottom of the fire like you would with a baked potato.
    • Oven Burner – That’s right.  Pit it on a fork or roasting fork, and hold it over the flame on your stove top.  This might not be safe, but I bet it would be fun.
  3. Boiled – I’m sure you’ve all had ’em like this.  I think it even suggests to heat ’em this way on the pack.  I’m not a fan of boiling anything any more, unless it’s soup or pasta.  It just seems like a lot of flavor goes into the water… and where hot dogs are concerned, it’s not like you have a lot to work with to begin with.  I’d suggest boiling hot dogs in beer, even though I’ve never tried it… it sounds pretty awesome.  You can even get crazy with beer, ketchup, and brown sugar.  Maybe some beef broth or bullion would be cool here too… but that may make ’em to salty?  I dunno.  Boil at your own risk.
  4. Nuke ’em – I guess that besides grilling, this would seem to be the most obvious method of cooking hot dogs.  On the last pack we bought, this method was featured larger than the other methods.  Just 30 – 40 seconds in the microwave … wrapped in a paper towel?  I never use the paper towel.  Is that to hold in moisture, prevent explosions, or what?  Apparetly there’s an art to this, because I have found the articles How to Cook a Hot Dog in a Microwave and the possible passive-aggressive How to Cook a Hot Dog in the Microwave Without Exploding the Ends.  As I write this, I have an urge to make some hot dogs explode in the microwave.  I may be developing a disorder.
  5. Lovin’ from the Oven – You can certainly cook hot dogs in the oven, you may split ’em open or poke them with a fork first.  This method would be ideal for the croissant-wrapped hot dogs, smothered in some awesome cheese.  Just make sure if you use the 1st linked method, that you put the foil in the oven before you heat it up (like they so diligently mentioned)… or don’t do that, burn yourself, and stay off of the internet.
  6. Deep Fried – They call these Rippers in New Jersey, no?  I don’t have a fryer… but I suppose I could do this in a pot on the stove, or in my turkey fryer.  I’ve never had one, but I’d imagine it’s a pretty good thing.  Corn dogs could be lumped in here too, I guess.
  7. Steamed – This seems to be a popular method, but I know I’ve never done it, or really seen it done.  I guess there are commercial steam cabinets for hot dogs… but I bet you could steam it like you do with vegetables if you have a steamer.  Perhaps, like boiling… you could steam it with beer…?
  8. In the Skillet. – Or frying pan.  Just fry it on the stove top with a little bit of oil.  I guess you could slice it open first if you wanted to, so it doesn’t pop on you.  Or, you can elevate it to an art form.
  9. Crock PotPop ’em in the crock pot with some sauerkraut (maybe along with some beer), and you’re good to go.
  10. Car EngineWhy not?
  11. In Stuff – Okay this isn’t one specific method, but I didn’t feel like all of these should have their own #’s on the list.  You know you’ve chopped ’em up and added them to baked beans, mac n’ cheese, or even done a hot dog & potato bake.  Here I’ll also inject that I once got the SpaghettiOs with hot dogs.  They were inexplicably gross.  This is your final warning.
  12. Goofy Single-Purpose Appliances – I have hot dogs only occasionally.  I can’t imagine getting one of these hot dog cookers that serves only one purpose.  Our counter-space is quite limited.. and I can’t see that breaking one of these things out would be worth the novelty after more than a few uses…
    • The Hot Dog Toaster – Besides looking creepy, these also apparently cook hot dogs.  It looks to be just a toaster with hot dog-shaped holes and bun-shaped holes.  I wonder if it really cooks the thing through very well?  May be quite convenient.
    • Solar Hot Dog Cooker – This might be fun for campers or science geeks.  Solar ovens are pretty awesome, this one and this one are especially geared for hot dogs… this one might work.
    • The Roller – These apparently come in several varieties, but all look to be the same concept… Cooked on rollers like the ones you see at the convenience stores.  Brookstone makes one, there are a bunch of professional ones, and Nostalgia Electrics offers the Roller & “Ferris Wheel” varieties.
    • The “Roast My Weenie” guy – More of an accessory, this really just needs to be seen.
    • Electrocute it – My cousin told me a tale via Facebook of a hot dog cooker for electric chair, taser, and Tesla enthusiasts… called the Presto Hot Dogger.  Mad scientists can try it at home with a few things from around the house.  This actually looks pretty awesome.  This vintage one looks like a torture device.

Well, those are all the methods I can think of right now.  Well, other than going to Sheetz or Dormont Dogs… you should be able to get your hot dog fix by one of the methods described here.  If you have another technique, please list it in the comments below!

If you need more info… check out the list of hot dog variations.

Also up for discussion… now that you know how to cook one, what do you want on your hot dog?

Pandora’s Lunchbox


Heh.  Twitter is fun.  So, you may know that I have my W(aL)D Twitter account, and I use it to be goofy.  I think I re-opened the Subway door here.  Mayhaps this time I’ll get some sort of resolution?

Today, Subway Freshbuzz tweeted the following…

Does anybody else out there try to save half of their $5 Footlong for a 2nd meal, only to be called back by its delicious siren song?

So, I posted this in response…

@subwayfreshbuzz Nope. Not when 1 bite is a potential trip to the E.R. thanks to cross-contamination in the food-prep area.

Tonight, I have this in my Direct Message box…

subwayfreshbuzz Thanks for the feedback. It would be great if you could let us know more about this incident on our cust. service page  http://bit.ly/bhSAn

Well, at least I have someone paying attention!  I sent them a link to my original complaint to Subway, but I’d like to list the whole saga here… in case I need them to refer back to the message trail at some point…

Five. Five dollar. Five dollar… foot up your ass.

• October 28, 2009 • 8 Comments (Edit)

Subway Customer ID: 1918316

• October 29, 2009 • 7 Comments (Edit)

Quiznos writes back before Subway!

• November 12, 2009 • 8 Comments (Edit)

So, we have a response from Subway! – Not really a response, if you ask me…

• November 13, 2009 • 2 Comments (Edit)

The Quiznos Toasty Torpedo™ and the diminutive hand model…

• November 17, 2009 • 3 Comments (Edit)

“You never told me you spoke my language, Doctor Jones.”

• November 18, 2009 • 3 Comments (Edit)

If we’re keeping score, that’s Subway 1 and Quiznos 3½. – No doubt.

• November 20, 2009 • 3 Comments (Edit)

Subway®: “First, allow me to apologize.” – Again, this really wasn’t a nice response, or a response at all…

• November 24, 2009 • 4 Comments (Edit)

Allergies, Alliteration, and Annoyance.
– I had to take it somewhere else.

• November 25, 2009 • 6 Comments (Edit)

Allergies, Annoyance, Alliteration, & Acceptance

• December 21, 2009 • 1 Comment (Edit)

Posterous?


I’m posting to everything via email thanks to Posterous… just checking it out to see what it’s all about.  Apparently, you can throw anything at it via email attachments, and it deals with it on its own… and I’ve set it up to post to Twitter, tumblr, Facebook, WordPress, YouTube, and Flickr on its own.It’s really easy.  all I’m looking for is some consolidation.  I’d ask for MySpace support if anyone used that any more… but Photobucket support would be cool… as well as importing UrbanSpoon reviews – although, that may be there and I just haven’t found it yet.

Perhaps this out to be the way that Fast Food Fail is handled?

I’m going to attach some totally unrelated stuff, just to see what happens with it.

I wonder if it handles formatted text better than WordPress?

It will apparently even embed video from YouTube if you just provide the URL…


…and all kinds of other crazy stuff.

.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

Two Of A Kind by Gasoline Dion
Download now or listen on posterous

02 – Two of a Kind.mp3 (3522 KB)

Posted via email from AiXeLsyD13

Don’t ever eat anything anywhere anytime.


So, I admittedly went mental with my last blog post, and it ended up being more of it’s own entity than a tangent or aside… but I think it may give you a little background of what’s going through my head in addition to the regular shock & horror that’s surely intended by the writers/submitters/vloggers of the matters that I’d like to discuss here.  Maybe it’s a part in a series.  I never know exactly where this will go.  Now that you know about my allergy and how it affects me mentally, we can get on with the rest of the issues at hand.

I have had several discussions with friends who have worked in the food industry (as I have not) about kitchen cleanliness issues, server attitudes, and just service in general.  I have a site 90% or so ready to go called Fast Food Fail that I eventually hope to get up n’ running… to point out service issues that I seem to think should not be accepted.  I have been told it’s ridiculous because it’s “only fast food” and that “people working there don’t care” or “don’t make enough money to care.”  Fair enough.  But, I feel this is laziness.  It’s laziness on the part of the food preparer & servers, and laziness on the part of the consumer that just sits back & takes it.  I wanted to focus on fast food because it fits my price range, schedule, and it’s easy to avoid shellfish there… but these articles seem to go from fast food to diners to sit down chains all the way up to the high end places.

Before I go on, a bit of a disclaimer:  It’s been pointed out to me by a few that some of the statements I’m about to quote may be exaggerated for comedic effect shock  value, and what-not…. and that this “doesn’t really happen” anywhere.  Okay.  Opinions noted.  I’m sure my opinions will swing just as far the other way.  A few of my dining pet peeves may even jump out here.

Okay… as I was saying… Sunday night, I sit down to check my email and I get a link to a Yahoo!  news article from their home page that makes me wretch in disgust.  It’s called  20 Secrets Your Waiter Will Never Tell You.  After reading, and clicking through several links around the various sites (you know how it goes), I found 30 Secrets Your Waiter Will Never Tell You — Which seems to be an earlier longer version of the same article by Michelle Crouch.  I’m just going to quote then rant.

Here, from a group that clears a median $8.01 an hour in wages and tips, a few revelations that aren’t on any menu.

Am I to feel sorry because these people make $8.01 per hour?  I have always done the job I was hired to do to the best of my ability no matter what the pay.  It’s the set rate accepted by you the minute you took the job for the services rendered.  If you feel that your time and effort deserve more compensation, then move on.  Don’t give me the “it’s the only job I ca get” crap either… because i it is, then suck it up, and do it to the best of your ability so you’ll be in that mode when something more worth of you comes along.  And, I haven’t worked food service… but I have done construction demolition & labor, cleaned offices for extra cash, and worked on an assembly line… all “menial” and labor-intensive tasks.

2. On Christmas Day, when people ask why I’m there, I might say, “My sister’s been in the hospital,” or, “My brother’s off to war, so we’re celebrating when he gets back.” Then I rake in the tips.
—Chris, a New York City waiter and the founder of bitterwaitress.com

Thanks, you just made me less inclined to believe any back story of any servery anywhere.  I’m sure they’ll all thank you for that.  (Just like the geniuses that say they have a food allergy when they really don’t… but I might get to those people later.)

4. If someone orders a frozen drink that’s annoying to make, I’ll say, “Oh, we’re out. Sorry!” when really I just don’t want to make it. But if you order water instead of another drink, suddenly we do have what you originally wanted because I don’t want to lose your drink on the bill.
—Waitress at a casual Mexican restaurant in Manhattan

Annoying to make? How about you DO YOUR JOB?  I don’t go to work and lie to customers because they’re annoying or it’s annoying to do what they’re calling to ask me to do…  I DO IT, because it’s why I’m there.  You should pick up this attitude too.  If I’m at a restaurant, and it’s on the menu, I damn well better be able to order it.  (This is the standard with Milkshakes at McDonald’s I think.  I can’t remember the last time I had one.  The McDonald’s shake machine repair man must be more elusive than bigfoot riding a unicorn.)  If you’re out or it.s broken or something, there better be a preemptive note in the menu or a verbal notice when I sit down.

5. When I was at one bakery restaurant, they used to make this really yummy peach cobbler in a big tray. A lot of times, servers don’t have time to eat. So we all kept a fork in our aprons, and as we cruised through the kitchen, we’d stick our fork in the cobbler and take a bite. We’d use the same fork each time.
—Kathy Kniss

7. I’ve seen some horrible things done to people’s food: steaks dropped on the floor, butter dipped in the dishwater.
—Waiter at a casual restaurant in the Chicago area

I hope this is the shock value/comedic effect stuff that people are telling me is entirely fictional.  Where would this be acceptable?  Now, you see why I worry about cross contamination so much.

6. If you make a big fuss about sending your soup back because it’s not hot enough, we like to take your spoon and run it under really hot water, so when you put the hot spoon in your mouth, you’re going to get the impression—often the very painful impression—that your soup is indeed hot.
—Chris

Thanks for giving the idea to like minded individuals out there, Chris.  I’ll remember to hold on to my spoon if I ever have the need to send soup back.  I’m generally afraid to ever send anythign back… urban legends like this, and the movies Waiting… and Road Trip “French Toast” scene are why.

10. Oh, you needed more water so badly, you had to snap or tap or whistle? I’ll be right back … in ten minutes.
—Charity Ohlund

Good point, that’s just stupid behavior.  I have no idea why anyone anywhere would find this to be acceptable.

13. Sometimes, if you’ve been especially nice to me, I’ll tell the bartender, “Give me a frozen margarita, and don’t put it in.” That totally gyps the company, but it helps me because you’ll give it back to me in tips, and the management won’t know the difference.
—Waitress at a casual Mexican restaurant in Manhattan

Used to get free soup at Eat ‘n Park this way when I worked night shift nearby.  I always tipped the value of the soup plus some.

19. Trust your waitress. Say something like “Hey, it’s our first time in. We want you to create an experience for us. Here’s our budget.” Your server will go crazy for you.
— Charity Ohlund

After reading all the rest of this stuff, I’m supposed to trust the waitress?

22. When you say, “I’ll have the pasta Alfredo,” it tells me two things: You aren’t interested in trying new things, and you don’t eat out much. Restaurants put this dish on their menus because it’s “safe,” it sells, and it’s cheap to make.
—JR

Or you’re me at an Olive Garden where the Pasta Alfredo is the only thing besides the salad, breadsticks, and pizza that isn’t a possible cross-contamination induced death by anaphylaxis.

28. If you’re worried about cleanliness, check out the bathroom. If the bathroom is gross, you can be sure the kitchen is much worse.
—Waitress at a well-known pizza chain

So, don’t eat at this McDonald’s?  I’ll have to make an exception for Gooski’s with this rule.  Some things, I just don’t need to know.

In a weekly blog called “In the Weeds” for frothygirlz.com, Kansas City waitress Charity Ohlund describes her favorite customer stereotypes:

6. If you have a food allergy, you will talk about it in great detail and then each time I set a new plate in front of you, you will ask me if I remembered your food allergy.

Offense taken.  I get, this list was to be cute & funny… but I make the waitress aware of my allergy once, or sometimes my wife even does it because she knows I’m already on edge, and we never feel the need to mention it a second time.  Sometimes the manager comes out, sometimes the waitress is very understanding and reassuring.  I hope they’re not pulling the wool over my eyes just to get a bigger tip.  And, if it could kill you, you might be a little on edge about it too!  And… even if you have an epi pen… it’s not a life saver, its’s a time buyer… it gives you a good 20 maybe 30 minutes for the EMT’s to arrive & give you another dose until they can get you to the hospital.

That aside, poking around that site more & more, it is entertaining and well written… and I don’t get a malicious feel behind any of the posts.  I guess everyone needs to vent, but in that spirit, I feel free to vent back.

Wow all that in response to just the one article.  I think this just because a series… because I have other pet peeves involved with dining out including tips and closing times… and I came accross many more disturbing revelations in some of the articles/links.  Maybe I’ll pop them all into the next one.

A little background on my shellfish allergy before I write my next rant of a blog…


Note: I started writing this the other day, and got to a point tonight where it’s so wordy that I’d like it to simply serve as a background to the next blog to show you where I’m coming from, or as the first part to a sort of “To be continued…”


So, Sunday night we had just come home from our 3rd day of Christmas celebration in a row.  Needless to say, we were in a great mood, but pretty tired.  I got online to check my email and see what was up in the world of Facebook, and Yahoo! pointed me to an interesting article from Reader’s Digest that made me wretch in horror and disgust.  This also pointed to several other articles and blogs around the web that divulge the disgusting inexcusable practices of the people who handle your food daily.

Granted, the actions & situations described are certainly not representative of the majority of your wait staff, servers, managers, cooks, chefs, etc. out there… but I find any number of this kind of attitude and described behaviors to be unacceptable.  I was so flustered, I decided to pop some things up on an old message board just so I could sort them out later.  I’m not even sure I’m at a point where they’re all sorted out, but I wanted to get writing while this was still somewhat of a fresh topic to me.  This was initially just an allergy issue to me, but several other side issues have popped up upon further review.  Please, bear with me if I jump form subject to subject before I try to reel it all in.

Generally, I’d like to think that my blogs are mostly amusing… any complaining is usually done within the context of humor, and only marginally serious.  I have used this & other platforms to comment on the state of customer service in the food industry before… generally at the “bottom rung” of fast food places as this is where I usually end up due to dietary needs (no shellfish) and budget issues.

This one, however, is serious to me… and I hope I don’t come off as just ranting, and that the seriousness of these issues is conveyed.

If you know me in person, have dined out with me, or have ready any of my lunacy online… you most likely know what I have a severe shellfish allergy.  What does that mean exactly?  Well, it means that I can’t eat any shellfish, or I go into anaphylactic shock.  Not only can I not eat the shellfish (that’s crustaceans & molluscs including but not limited to ,shrimp, prawns, lobster, crab, crayfish, oysters, mussels, clams, scallops, octopi, squid, snails, and probably even scorpions and pill bugs), but I can’t eat any food that comes into contact with it.  That means, if you cook shrimp on the grill, take it off, and put my steak on  without washing the surface, it’s the same as me eating the shrimp.

I certainly can’t expect the restaurant to clean the grill in between every meal, as that’s certainly not productive on their end… I just usually try to see where the shellfish is prepared, and eat from another cooking surface.  That seems easy enough, right?

I get that it’s my responsibility.  Yes, I’ve had an epi pen.  But I’d really love to not ever have the need to use one.  I’ve even considered getting Allergy Cards, but they seem a little pretentious or something… like my verbal reminder isn’t enough.

Well, getting me in to a place with shellfish is an issue in itself.  Why?  Well in with the aforementioned cooking surface issue… there’s just all kinds of stuff that can run through one’s head.  Like not washing a knife when it cuts one thing then another, shares spaces in refrigerators where things may drip on to other things, places where you might grab pizza toppings like crab meat or shrimp without washing your hands before dipping into the next topping, a friend of mine has even told me he had a piece of shrimp show up in his scrambled eggs at an IHOP once… and I believe the same friend even told me that they had a long and heated argument with the servers at a Chinese place where the ‘vegetarian’ eggs rolls contained crab because “crab is not meat”.  Oops… Death!  (Usually I sadly avoid any Chinese places anyway because of the shared cooking surfaces & probably delicious sauces that can be made with oysters or ground brine shrimp.) This basically makes me never able to completely relax in a restaurant where I’m supposed to be out enjoying myself… it’s an odd paradox.

Generally I can find a safe dish if pressed, and especially if I call ahead… but I need to be in an adventurous mood.

Dining out is an important social activity… a very common social activity that brings with it high levels of anxiety for someone like myself.  Not only from the aforementioned game of Russian Roulette Kitchen Edition, but from explaining my allergy to people.  Yes, anxiety from explaining to friends, family, business associates, your server, and anyone else who may inquire as to why you don’t want to try a great new seafood place or even Red Lobster or Long John Silver’s.  Not only can it be embarrassing where it really shouldn’t be… but it inevitable goes down something like this…

Not me:  “Let’s go to T.G.I. Friday’s”

Me:  “Well, I can’t really eat much there besides a salad or a baked potato.”

Not me:  “Huh?” [Looking at me like I’m an alien.]

Me:  “Well, I have a severe shellfish allergy.  I can’t eat anything like shrimp or lobster, or any cooking surfaces that it touches”

Not me:  “Oh, well just don’t order any.”

Me:  “Well, that’s not enough.  I’ve had a trip to the hospital just from eating onion rings fried in the same fryer as shrimp.  If they have grilled shrimp, I can’t get anythign off of the grill… if they have fried shrimp, I can’t get anything out of the fryer.”

Not me:  “Well, can you get steak?”

Me:  “No, they probably make that on a grill.”

Not me:  “Well, can’t you get chicken?”

[Mind you, I have ad this conversation with seemingly intelligent reasonable people.]

Me:  “Well, no… if it’s grilled, well… we covered that, and if it’s fried… that’s a no go either.”

Not me:  “Well, that sucks.  What about … [Names 400 other restaurants, all with prominent shellfish dishes on the menu]… I don’t think they have any shellfish.”

Me: “No.  No.  No.  Nope.  Unh-uh.  No.  No. Nope.  No… ” ad nauseum.  I suggest somewhere else, usually less “classy” because let’s face it… those are the places with no shellfish.

Not me:   “Sigh, OK.”

[I look/feel like an idiot.]

Then sometimes, one of these gems gets tossed in…

Not me:  “Well, that’s just stupid.  I’ve never heard of that.” or “There’s no such thing as food allergies.”

Yes, because you have never heard of it, I must be wrong.  Off to Joe’s Crab Shack!

Not me:  “My uncle Jim’s wife’s neighbor’s cousin’s roomate’s gerbil’s vet’s dry cleaner’s podiatrist was allergic to jelly beans, and he ate a quarter of a jelly bean and swelled up and went to the hospital and stuff and just kept eating bigger pieces until he built up a tolerance”.

Not me:  “Have you tried it lately?  My mechanic’s wife’s niece’s ex-husband had a neighbor who outgrew his allergy to strawberries.”

First off, this type of behavior is stupid… even if the story is real.  It is possible to build up tolerances (allergy shots), and to outgrow allergies… I am well aware of my limitations and have been told by more than one allergy doctor that my allergy is to great to attempt allergy shots and that I’ll never outgrow it.

My favorite comes from family & old friends…

Not me:  “You used to eat at Long John Silver’s!  You can’t be that allergic.”

I know. It’s WEIRD. I get it. Believe me, I get it.  I ate shrimp like a madman when I was young, and each exposure to shellfish since I discovered the allergy kind of seems like the bee sting thing to me, each “attack” gets worse.  After the last one… I don’t want another one.  But science seems to lean toward this being more random and not a straight road to a deadly end.  I really don’t want to be the guy to solve/prove that one.

And, please… if I do go to a restaurant to eat out with you… don’t orders shrimp or lobster and ask me if it’s OK.  Every fiber of my being is screaming “No, it’s not OK.  What are you, a psychopathic masochist that’s into mental torture?” while I tell you it won’t bother me.  Again, clearly my own demon to wrestle with… but really, do you want to be that person?

Still, I feel pressure all the time to just go with the flow, deal with it, and order a salad.  Believe me, a salad more often may be a good idea in my case.  It’s still just not an enjoyable or relaxing thing for me at that point.  We may be conversing, but I’m obsessing over every unidentifiable piece of everything in the dressing and really not processing much of what you’re saying.  Imagine that I told you there’s a box of rat poison in the kitchen right on the shelf between the flour and the sugar, they’re all in identical unmarked jars and there’s only one scoop used in all of ’em.  Do you wanna eat there?

This is really just to show you where I’m coming from.  I realize that it’s not your problem.  I realize that I have some real issues to deal with surrounding my problem.  I realize that this is not a terminal illness or anything that serious.  I’m not trying to get a pity party going for myself.  This is simply to let you know what’s bouncing around in my mind.

It hopefully won’t be long until my next not-unrelated blog… basically pulling quotes form the aforementioned articles and responding one by one.

I’d really like to hear everyone’s opinions of my rant here… am I out of line?  Over-dramatic?  Illustrative?  Insane?  Do you think like me?  Do you have an allergy?

The Creepy Mrs. Claus


So, on Friday, we boxed up the fall decorations, took ’em to the basement, and brought up the Christmas decorations. My wife, Bethany, put out most of the smaller decorations that go around the apartment, we’ll probably do the tree and maybe some outside lights by the end of the week.

As I was laying on the couch Friday night while we were watching TV… I felt like I was being watched. I was! There was a creepy set of tiny gnome-like yes staring right through me from the coffee table.

It was a tiny eerie Mrs. Claus salt (or pepper) shaker. It must be a set… no idea where they’re from. Mr’s Claus’ apron actually even looks like it was melted a little at one point in time. Perhaps she was stored in a hot attic, near some warm holiday lights, or near a radiator?

So, I did what any normal person would do (I hope)… and I turned the creepy little thing so it was no longer facing me.

Bethany erupted in a fit of laughter, because I was obviously disturbed by a tiny inanimate object.

Saturday morning, I stepped into the shower stall, and Mrs. Claus was eight there on top of the shampoo dispenser looking right at my naked figure.

Game on. Bethany wins the first round.

Needless to say, Mrs. Claus was all over the house this weekend.

We’ve played this game before with empty toilet paper rolls… because someone refuses to change them when they’re done, and just sets a new roll on the window sill. Not naming anyone here, I’m just sayin’. They’ve ended up in pillowcases, in the freezer, in the car… you name it.

This morning, I used my cell phone to capture an image of the disturbing little holiday figurine, Photobucket to save it, paint.NET to crop it, and then I emailed it to my wife’s Yahoo!, Hotmail, & Work email addresses, and her phone.

Not sure where to go next… but I thought I’d share the creepy Mrs. Claus image, in case you had anyone that you wanted to creep-out.

Maybe I’ll eventually have to get a better photo with the camera. This one’s a little blurry.

Quiznos writes back before Subway!


So, for this to make any sense, you may have to read my past two blog posts, or at least just the last one(I think that recaps everything, or at least links to the beginning.) It started when I began an email exchange with Subway that I thought was going somewhere… but, it’s been over a week since they’ve written back to me.

My short attention span got to wondering on Facebook the other day, and a friend suggested that I call Quiznos.  Well, I’m not one for phone calls, but why not write to them, right?  I decided to forward my comments to Sheetz, Quiznos, and Jersey Mike’s since I mentioned them all.  So far, I’ve gotten two responses from Quiznos, and nothing from anyone else.  Score one for them, even if the torpedoes are just bread sticks trying to be sandwiches.

I’ll even post ’em in “how you should read it” order so you don’t have to go from the bottom up like last time.

I started with…

From: ERiC AiXeLsyD [mailto:world.and.lunar.domination@gmail.com]
Sent: Tuesday, November 10, 2009 11:52 AM
To: CreativeRequests@quiznos.com
Subject: Fwd: Subway [Customer ID: 1918316]

Hello friends at Quiznos!

I hope this message finds you well.  I recently wrote to someone who is a competitor of yours and mentioned your name.

You my friends, are true contenders in the sub business, and I thought you deserved to know how some of the other sub places in the area are faring against you… specifically Subway.

Never forget that you, my friends, were the first to toast the sub!

Please review my original message to Subway (at the bottom of the chain) at your convenience.

As you can see, my latest message to them as gone unanswered.  Perhaps they’re too ashamed to reply.

Warmest Regards,
-ERiC AiXeLsyD

And, I got this…

From: HelpDesk <HelpDesk@quiznos.com>
Date: Wed, Nov 11, 2009 at 3:23 PM
Subject: RE: Subway [Customer ID: 1918316]
To: world.and.lunar.domination@gmail.com

Mr. Aixelsyd,

Thank you for taking the time to share this with us.  I found it to be a great read and with your permission I would like to share it with our marketing folks.

Thank you,
Gregory Boudreaux

Help Desk Lead

QUIZNOS®
Subs • Soups • Salads

I wrote back, but I’ll hold that until I get a response.  (If I get one.)

As you know, I hate webforms, so I submitted through the Quiznos webform asking for the email address of a real live person.  Well, it worked:

From: “Jones, Tony” <TJones2@Quiznos.com>
To: world.and.lunar.domination@gmail.com
Sent: Wed, November 11, 2009 8:16:52 AM
Subject: Quiznos Brand

Greetings Eric,
I am Tony Jones, the Vice President for Quiznos representing the Ohio/Indiana/Pennsylvania/Illinois region; Your Customer Comment was forwarded to my office, and I wanted to get back with you.
My Contact Info:
Tony Jones
Quiznos Corp
6429 Crofton Court
Burlington, KY 41005
cell: 859-806-1730
e-mail: tjones@quiznos.com

So, of course, I wrote back…

From: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Date: Wed, Nov 11, 2009 at 12:43 PM
Subject: Fwd: Subway [Customer ID: 1918316]
To: TJones2@quiznos.com

Hello Mr. Jones,

May I call you Indiana?  My original message is below.  I look forward to hearing your thoughts!


-Eric

Well, he ignored the goofy part…

From: Jones, Tony <TJones2@quiznos.com>
Date: Wed, Nov 11, 2009 at 1:03 PM
Subject: RE: Subway [Customer ID: 1918316]
To: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>

Hi Eric,

Very interesting how other folks in the Sandwich segment of the restaurant business respond to customer input.  As you probably already know, our niche in this business field is usually a more ‘personal’ one.  That factor alone, is one of the distinguishing marks of the SUB businesses vs. other QSR’s burger, pizza, Mexican … Our customer base is one that is accustomed to being serviced with a much more personal touch.  The interaction is more detailed as sandwiches are personalized, and often, we get to know our repeat customers by first name, and even their favorite sandwich as they will come in the door to order…  With e-mail, and technology today, for multiple areas of customer feed-back, it really is a mistake for any business to not utilize all of these methods to get to know their clientele and service their needs.  Obviously, you’re discovering some poor choices that other competitors have made with respect to customer accountability issues.   In a world, that continues to become more and more demanding of peoples time, we should never lose sight of the importance of ‘good communication’.  I think it’s very interesting on what your finding out about how effective communication is being ‘lost’ from the customer/service provider relationship;  I find it extremely poor taste to use a ‘generic’ letter to address these areas of concern.  Before I hurl the ‘judgmental javelin’ at Subway or other competitors, I do know that much of this customer response decision making is left up to area developers, DA’s, and local manager’s choice.  Before Quiznos, I was a VP for the Kentucky region of Subway, and I always tried to personally respond to customer feedback.  So, some of this is probably a time-management issue for a local representative of the larger entity.

With respect to my territory (Pennsylvania, Ohio, Indiana, Illinois, Kentucky), I wouldn’t ever want to lose touch with my customer base.  They are a crucial ‘gage’ to what we do at Quiznos;

Thanks for sharing this,

Tony

I’m still amazed that I can push a little, and still get articulate and thoughtful answers to these kinds of emails.  I decided to write one final good note…

From: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Date: Wed, Nov 11, 2009 at 4:43 PM
Subject: Re: Subway [Customer ID: 1918316]
To: “Jones, Tony” <TJones2@quiznos.com>

Thank you for the quick reply, Mr. Jones!

I appreciate that you take a more personal approach from the ground up!  Technology can make things more personal if a company allows.  Thank you for the opportunity to provide some feedback.

I can assure you that Quiznos restaurants are far superior to their direct competitors in the area surrounding Pittsburgh, PA.  I have noticed that they have been scaled back in the recent years, but they’re still available where needed.

Keep up the good work!
-Eric

P.S. – The “We like the subs!” thing was a million times more awesome than the Jared or $5 Footlong campaigns.

I found it amusing that Yahoo! news linked to this article today calling it “Subway’s $5 recession buster“:  The Accidental Hero

Perhaps Yahoo! and Subway are in a world domination plot of their own?

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<p style=”text-align: justify;”></p>
<blockquote>xxx</blockquote>
<p style=”text-align: justify;”></p>

I believe…


That with Yahoo! mail, I can post right to my WordPress blog.

Interesting.

“Tip: Drag an email from your Inbox to the WordPress application in the sidebar to blog it.”

Yahoo!, you are an enabler.

Perhaps World (and Lunar) Domination should have had a blog all along, instead of PittsburghBeat.com, MySpace, and now Facebook.

And, maybe my W(aL)D rants aren’t so different from my other stuff.