Have you read about our experience buying a recliner from @levinfurnituremattress? (Levin Furniture and Mattress/Levin Furniture and Mattress)

Catch up here before I drop the latest communication from them: https://wp.me/pwqzc-3eo

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I would love to hear your thoughts on how they or I could have handled the situation better.

I don’t feel they owe me anything at this point.

Where should we go to buy a couch? Are any furniture stores better than the others?

My requirements are:

• It must be delivered, I don’t want to pick it up or assemble anything.
• I want to see it & sit in it first. (Our current couch was bought online, sight-unseen, and is a dud.)
• The store has to be able to actually hit promised delivery dates.
• I’m stuck on a nice HIGH back after seeing a few.

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Here’s the latest from Levin:

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Eric,

     I completely understand where you are coming from.  I apologize that we failed to get your correct chair delivered to you during this time. I am the person that called your wife about the Facebook post. I wanted to reach out to you to apologize and see what I could do to help the situation.  When we fail to meet our customers’ expectations, we want to make it right. 

     I know you said you weren’t sure what we could do at this point, but I feel we need to take ownership of our mistake and acknowledge your feelings. On behave of Levin Furniture I apologize for the mistake and the inconvenience this caused you during your recovery. That is a true heart felt apology, I treat customers the way I would want to be treated. I think sometimes we get desensitized and need to be reminded that people have other things going on in their lives and just owning our mistakes and saying I am sorry can make a difference. 

    I know you said you do not want to shop with a us. But if you would like to give us another chance in the future, please let me know and I will see we take care of you. If there is anything I can assist you with, please don’t hesitate to reach out to me.  

    

Best Regards,

 Kelly Matyas 

  Customer  Experience Manager

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Should I write/call back?