Category Archives: Rants in my pants

I have another idea for a TV show… #YouDriveLikeAnAss!

Posted on by Standard Reply

OK, so TLC never got back to me about Missionaries Impossible (where Mormons & Jehovah’s Witnesses try to convert each other), but I will not let complete and total failure or lack of any interest in actually following up on these sorts of things keep me from writing a blog about my newest idea.

It’s called: You Drive Like an Ass!

(Hey, Shit My Dad Says made it to TV.)

All I’d need would be a car with cameras all over it.  I could drive it around for a week and have enough footage for an entire season of shows.  All I would have to do is drive the speed limit, and obey all traffic laws… then watch everyone around be driven completely insane by that type of apparently abnormal behavior.

I see things several times a day where people are breaking traffic laws that we all read in the book from driver’s ed, things that are unsafe, or just plain aggravating; Like flags on cars, or even worse… eyelashes-on-healights aggravating.  Don’t even get me started on bicycles.

Get some people to edit it, you have a super low-cost hit.  You wouldn’t even need a narrator.  Just get some clips of Samuel L. Jackson swearing & we can edit them all in.

If we were in the movie Idiocracy (and don’t think we aren’t …really.), this would rival Ow My Balls!

Someone get on this, and send me the car and a royalty check.

#YouDriveLikeAnAss!

#YouDriveLikeAnAss!

Conspiracy Theories About the Sony Hack 💻

Posted on by Standard Reply

Conspiracy Theory #1:  

If you’re a country from the middle east, Russia, a terrorist organization, or anyone else that wants to yank the US’ proverbial chain, you hire someone to do some hacks with signatures pointing to a tiny madman’s oppressive regime.  Any US response is seen as unprovoked, and World War III starts.  While we’re looking over there, you poke us somewhere where the sun doesn’t shine… or wait until we’re exhausted of resources and poke the sore spot.

I may or may not have been once involved in some camp related shenanigans where I took part in duct taping toilet paper rolls of another camp on the same campground.  I may or may not have been told (after being reprimanded) that next time I ought to only do the boys or girls bathroom, then leave the duct tape on the porch of the other sex to raise suspicion of said party.  I’m sure that’s a common strategy to the inherently devious.

Seems like if North Korea did do it, they’d spin it into a PR win on the fronts of their superiority and on the dangers of the internet to society.  It just seems way too obvious.

Conspiracy Theory #2: 

Remember the wire tapping & surveillance issues under Bush that got everyone’s panties into a giant sweaty bunch over gub’ment intrusion?  Now they have an excuse to be all up in your cloud or all up on your hard drive under the guise of national security.  Maybe I’m naïve to think it’s not already happening anyway.

Obama just threw Sony under a bus outfitted like a monster truck.  If they allowed it to go out into distribution or a theatre chain played the movie and someone did get hurt somewhere, people would have sued and would have went after the theatres and Sony.  Would the president help them then, or just say they probably should have pulled it?

"...yes, I think they made a mistake."

“…yes, I think they made a mistake.”

As a former floor tile underneath the Sony corporate ladder, I wonder if I have been affected… or is it just Sony pictures or entertainment?  I know even back then while putting tab A into slot B on now antiquated electronics, we were under contract to not disclose any technology that we might see inside the plant that wasn’t released to the public.  Did the hack grab the plans for the next Betamax or MiniDisc?  Do they have my social security number?

Decoding the car horn honk. (So, can you help this PA n00b out?) #beep ⚠

Posted on by Standard 5

Recently, I was contacted by a non-native PA resident as a sort of last ditch effort in providing an answer behind the reason to the local-ish custom of horn honking.  I believe a Google led to my blog on horn honking traffic trolls (or maybe one of many road rage posts).  As much as I’d like to proclaim myself an authority on all things ridiculous in Southwestern & Central PA, I must confess that I’d only be guessing here.  So, I’d like to ask you to help this southern transplant understand the ways of us nothern-ish-ers here in Pennsyltucky.

Here’s the email:

Name: Victoria

Email: XXXX####@gmail.com

Website: http://victoriasviewpoint.wordpress.com

Message / Comment:

Hi,

I really hope you can help me, and answer my question before I either lose my mind, or go running out into the street to flag down a driver and ask him/her.

A bit of background: I moved to Central PA 5 years ago from Memphis, TN.  It’s a very long and stupid story but, suffice to say, I am stuck in Hollidaysburg for now.  It’s not a bad little town.  And, compared to Memphis, it’s safety personified.

Anyway, I have noticed over the years that people honk their horns here.  A lot.  And not (seemingly) to acknowledge a friend they see on the street, as I have noticed this happen when there is NO one on the street (my street, in particular).

It always bugged me, and no one seemed to know why people do this (or it’s a stupid reason and they are ashamed to tell me), but today I really got in a snit.

From around 2:30 this afternoon for a good 5 minutes, people were honking their horns.  A lot of people, honking a lot of horns.  It annoyed me.

I looked on the internet, which is where I found your blog about horn-honking, and since you are in Pittsburgh, I thought you might be able to explain to me what in hell is with all this honking!  I didn’t see anything on the internet that it’s, say, “Hollidaysburg Annual Honk-Your-Horn Day” at 2:30 PM or anything.

It’s snowing a bit, the first time this season.  Is this some kind of weird weather ritual I never noticed until today?  “Honk if you like snow”?

To me, it just seemed like an exaggerated example of something I hear on an all-too-often basis.  And it’s, as we say in Memphis, getting on my last nerve!

Do you know what’s going on with this behavior??

Thank you in advance,
Victoria

How’d you find my blog?: searching for “Pennsylvania horn honking”

Time: November 13, 2014 at 2:50 pm
IP Address: ##.###.###.#
Contact Form URL: https://aixelsyd13.wordpress.com/contact/

Sent by a verified WordPress.com user.

And here are my thoughts:

Other than that, I’m stuck.  What say you, people of Pennsylvania?  Please comment below.  Victoria and I would appreciate it!

DON'T HONK | $350 PENALTY 🚌🚍🚙🚘🚗🚕🚖🚛🚚🚓🚔🚒🚑🚐

So, have you heard of the #TealPumpkinProject?

Posted on by Standard 6

This year, we’ll have 3 bowls of treats for Halloween.  We’ll have the traditional chocolate gooey goodness, a bowl of peanut/tree-nut free treats, and a bowl entirely made up of non-food party favor-ish goodies.

Why?  Why not?  I was able to pick up a bunch of party favors at the Dollar Tree, and my wife Bethany got some Halloween themed stuff from Target.  The no-nuts candy wasn’t a big deal either, all we had to do was read the label… which we’re used to.  Even the extra bowl was only $1.  It wasn’t a whole lot of effort or money.

Even painting a foam pumpkin teal for use for years to come wasn’t a big deal, or printing the posters from the FARE website.  Oh yeah, I forgot to mention that.  This is a movement.  It started with some of the most kick-ass people on the planet, food allergy moms in Tennessee.

FARE | The Teal Pumpkin Project

My point, I guess, is that it isn’t a lot of effort but it can be a big huge gigantic deal for a kid.  What’s a big deal?  To feel included on a holiday where you’re hyper aware that you’re different.  To know that this piece of candy doesn’t contain nuts or wasn’t “processed in a facility that may also use peanuts or tree nuts.”  To know that if you’re allergic to dairy or chocolate or just about everything that everyone else can eat or isn’t one of the top 8, but this little trinket or toy (or 2 or 3 if you’re at our house) is all yours.  To know that you don’t have to go home & “trade up” for safe candy on this one.  To know that your parents didn’t have to drop off a safe treat with all the neighbors ahead of time, and that someone else “gets” it.

I always liked getting those Little Hugs drinks (which may be a safe treat), but some people would complain about the weight.  That would have been gone by the time I got back to the road when I was a kid.  Then again, times have changed.  When I was a kid, we had to play the “guess who you are” game.  If I asked a kid his name now, the next ring of the doorbell would probably be the local police.  Also, kids… always let your parents check your candy for razor blades or syringes.

Like I said, we read labels.  Luckily shellfish is generally easy form me to avoid in packaged foods, slightly less so in restaurants.  Our little girl Molly can’t do eggs.  Well, she can do eggs baked into things, but has to avoid straight up eggs, mayonnaise, some mustards, custard, and we just noticed… Mallow Cups?  (I hate them, they are the devil’s candy.  The wife loves them though… even though it tastes like someone replaced the inside of a Reese’s Peanut Butter Cup with sunscreen.)  Will we have to avoid meringue too?  Who knows?  Hopefully she outgrow her allergy, I’ll never get over mine without some kind of cure.

There are many others out there going through the same thing.  We can stick together, and support each other.  We can ask those without any food allergies to support us too.  Spreading awareness is the key to keeping us all safe.  So, take a few minutes to learn about the #TealPumpkinProject.  Use the hashtag on social media (Twitter, Instagram, Facebook, Google+, Pinterest, Tumblr, etc.), get a pumpkin and paint it teal, and/or print out the fliers.  Get some safe treats.

Teal Pumpkin Project - Ideas for non-food treats.

💸💰💵 Go team #NoLobsterOmelettesPlease! 💸💰💵 | #FoodAllergy Walk #Pittsburgh

Posted on by Standard Reply
Carroll Family - 2014 FARE Walk For Food Allergy - Pittsburgh, PA

📣 So, I have 1,103 “friends” on Facebook, and 985 “followers” on Twitter. If everyone gave just $1 to the FARE 🚶walk for Food Allergies in Pittsburgh this year on Sept. 14th, I’d have $2088 donated. If you all gave $5, that would be $10,440. (OK, if you follow me on both social media platforms, you’d technically have to donate double.)

Please consider taking a few minutes to follow the URL, and donating a buck or two so we can raise #FoodAllergy awareness, and work towards a cure for Molly’s egg allergy and my shellfish/crustacean/mollusk/deathfish allergy. Our goal as a family is a measly $300 and we have $100 so far. I would be so grateful and proud if we could surpass that goal. Thank you for listening (reading), thank you for considering, & thank you in advance for any donations.

[Also: This involves no video-ing, no wasted water, and no whining about how not-helpful a viral campaign is even though it clearly worked. Good job #ALS people!]

http://www.foodallergywalk.org/pittsburgh2014/carrollfamily

💸💰💵 Go team #NoLobsterOmelettesPlease! 💸💰💵

A reply to an anti-band rant from a venue…

Posted on by Standard 3

They sadly had a lot of good points overshadowed by ignorance and arrogance:

I sort of blogged on Facebook itself.  First you have to read the original rant, I’d guess. Here’s what I said:

At first I found this amusing, but the more I read, the more the author seemed like an arrogant prick. Sadly, I agree with a bunch of the points on bad band behavior and have had similar rants as the person trying to organize a show or simply having to put up with the antics of another band.

#21. It shouldn’t hurt to ask.

#22. I think you meant “you’re.”

#23. You’re too cool to have a conversation with someone who may just be bored that they’re there with their kid’s band and they’ve heard all the songs 8004 times?

#35. If you use the R-word, you’re an A-hole. If you use the R-word twice, you’re a double A-hole, and you must shit in stereo.

#36. “Load-In Time.” If it’s a local band and they have a 6:30 load-in time, chances are they’re not going to get there on time. Unfortunately a lot of local musicians have day jobs that have a quitting time of 5:00 or later. Getting to the gig by then may be impossible.

To reply to an overall arc of the list… In general I understand clubs need to have people come to shows or they don’t make money or can’t pay the bands. I understand that a band needs to promote its ass off via word of mouth, flyers, classified and event pages in local rags, social media, and any other way it can… but clubs can do some of that too. I can’t get my head around being a draw. I’ve been in a handful of bands over the years that are generally and sometimes wildly well-received when put in front of a crowd… but have found it difficult to predict a draw or to become a steady one. Sometimes I have brought a crowd, sometimes I couldn’t draw if I had a bucket full of crayons and a stack of paper. How does one gain a steady and loyal following, oh great bringers of so much musical knowledge?

I have played many shows with no pay. I have been paid more than what came in the door at shows. I have bought T-shirts and CD’s from bands who were on tour knowing that was probably the only way they’d eat before they get to the next stop.

Things you missed:

  • Setup/Breakdown – Set your drums up before you get on stage. Take them off, then break them down. Don’t take longer to set up your amp and pedal board than it takes to play your terrible set.
  • Tune silently.
  • Watch the other bands, asshat. Also, don’t play first then take your crowd with you. Hang out, buy drinks, catch another act. Don’t hang out in the parking lot while the other bands are playing then swoop in like a rock star when it’s time for you to play.
  • Don’t complain about the monitor mix after every song, or blame equipment for your epic lack of awesome.

Also:

I should have blogged this, but didn’t think I’d rant that long. Ha ha.

Related reading:

Magic Shell, Magic Poop?

Posted on by Standard 2

I bought some Magic Shell a while ago, and I thought I’d have some fun with Smucker’s.  It really did have a bad aftertaste, but I decided to take the goofy up a notch.

I submitted the following to their webform:

Hello Friends,

I’d like to start out by saying I’m a big fan of your jellies. Of course I like grape, and we use the apricot preserves in a barbecue recipe. Mixed fruit jelly is my favorite by far. I’m always quite pleased when a restaurant has it in those little packets, and we usually buy 2 jars at a time for home. Why don’t they come in the big jars? That’s a question for another time though. I’m also a fan of your hot fudge topping. It’s the only brand we buy. You guys have it right.

This brings us around to why I am writing… This past weekend, I picked up some Chocolate Fudge Magic Shell at Walmart, because the shelf near the ice cream was void of your hot fudge topping & Hershey’s syrup. I remember having magic shell as a kid, but I’m unsure of the brand. I think I’ve even had the dipped cones at Dairy Queen too.

I didn’t get around to enjoying the Magic Shell until last night when I poured it over some Edy’s Slow Churned Cookie Dough ice cream. I’m not embarrassed to tell you that I was easily amazed at how the shell froze in a few seconds. I have to say it was also quite delicious and a good combination… except the after taste. It came on slowly, but it tasted like what I imagine licking cigarette ashes would taste like after you had just chewed an aspirin and left it on your tongue. It was odd, but I figured it may have perhaps been some artificial sweetener. I didn’t think much else of it.

Excuse me for being frank, but this morning, I had some constipation issues. My wife would attest that I am generally quite regular… or she may even say I heed nature’s call too often. The only thing that I ate out of normal yesterday would be your Magic Shell. I checked the ingredients to see of there was some sort of wax or anything that may be setting up camp in my colon, and I was surprised of the lack of anything sinister. Well, I’m not a fan of coconut, so the oil or even the alkali-processed cocoa may account for the aftertaste that didn’t agree with me. I’m not sure what whole milk solids are… and how they’re different from cheese. Have you guys ever had someone write in with the same problem? Do milk solids or soy lecithin cause blocked bowels? Have you done any research in this area?

I think I may stick with the regular hot fudge topping from now on. Even if there’s no issue with the Magic Shell, it has me kind of spooked.

Obstructed but Optimistic,
-Waldo Lunar

And, I got this boring reply:

From: consumer.relations@jmsmucker.com
Date: Thu, Mar 14, 2013 at 8:26 AM
Subject: Reference Number: 10026410
To: world.and.lunar.domination@gmail.com

March 13, 2013

Mr. Waldo Lunar
1111 Street Rd.
Earth, PA 22222

Dear Mr. Lunar,

Thank you for contacting The J.M. Smucker Company regarding Smucker’s® Magic Shell® Chocolate Fudge Topping. We greatly appreciate and value the input we receive from our consumers.

In order for us to best assist you, we would like to obtain some additional product information. Please, contact us toll-free by calling 888-550-9555, Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Standard Time. When you call, it would be helpful to have the product available and to provide the representative with the reference number located at the bottom of this message. This product information will assist us in thoroughly reviewing your inquiry.

BIUB (Best If Used By) date
Production code (Located near the Best If Used By date)
City where purchased
Storage information
Detailed description of the issue

Thank you again for contacting The J.M. Smucker Company. We look forward to speaking with you soon.

Sincerely,
Carla
Consumer Relations Representative

Ref # 10026410

So, I wrote back:

From: world.and.lunar.domination@gmail.com
Date: Mon, Mar 18, 2013 at 8:22 PM
Subject: Re: Reference Number: 10026410
To: consumer.relations@jmsmucker.com

Thanks Carla,

I prefer email to the telephone, hence why I used the online form in the first place. I can, however, provide the information requested:

BIUB (Best If Used By) date: SEP 2014
Production code (Located near the Best If Used By date): 10 0459
City where purchased: Bridgeville, PA
Storage information: On the kitchen counter.
Detailed description of the issue: Well, since I wrote with the issue already, & just received this seemingly standard reply, I’ll again give you my original missive…

[original email]

If you need further details, I’m not sure I’m prepared to share. So, have others emailed or called to complain? I can only assume so if you’re looking at a lot number. Does Magic Shell induce constipation on a regular basis?

Puzzled,
-Waldo Lunar

This came in the mail this weekend:

March 20,2013 Dear Mr. Lunar, Thank you for contacting The J.M. Smucker Company with your inquiry regarding Smucker's® Magic Shell® Chocolate Fudge Topping. We greatly appreciate and value the input we receive from our consumers and take very seriously any comments pertaining to product quality. Since we greatly value your comments and your loyalty, your experience has been brought to the attention of our quality assurance department. We want to assure you that our products are made of the best quality ingredients available and by the most carefully controlled procedures known in the food industry. We appreciate the time required to share your comments with us and are enclosing coupons that we hope you will use to again try our products. If you have any additional questions or comments, please contact us by calling 888-550-9555, Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Standard Time. Sincerely, Carla Consumer Relations Representative Ref# 10026410 Enclosure: 2 Smucker's® $4.00 Coupon(s) THE J.M. SMUCKER COMPANY· STRAWBERRY LANE, ORRVILLE, OHIO 44667-0280 TELEPHONE (330) 682-3000 • FAX (330) 684-3370 • www.smuckers.com

Letter from Smucker’s

Along with some coupons:

I found it quite amusing, but they never did address the constipation.  I won’t be buying any more magic shell with these coupons.  It really did have a horrible aftertaste.  Maybe I’ll buy some hot fudge, or more mixed fruit jelly.

On an unrelated note, I’ve never understood their slogan;  “With a name like Smucker’s, it’s got to be good.”  Are they implying that their name us stupid or sounds unappetizing?  Odd.  I’d be all like “If you don’t like Smucker’s, you’re a sucker.”  …or something.

Related Articles

A letter to Sprint, HTC, and Android…

Posted on by Standard 1

This is my letter to anyone within the Sprint, HTC, and Android organizations who will listen to my plea for an actual quick and final solution to my phone problem…

✉

Hello,

I’m writing to inform you of a problem that I’ve had with Sprint customer service, HTC‘s hardware, and Android‘s operating system.  I’m not sure what kind of answer or resolution I’m looking for.  I just feel the need to tell someone or everyone how unacceptable Sprint’s service (or lack thereof) has been lately as related to multiple HTC or Android errors.

It started about two weeks ago, shortly after I applied the latest update as prompted by the phone.  My original HTC EVO 4G LTE purchased only in September started going crazy.  The screen would freeze, become slow or completely unresponsive.  It would eventually load a screen that looked like TV static… only not moving.  Naturally, I took it to the Sprint store.  They also tried to blame the problem on various apps and settings. They did a soft rest, a hard reset, and even apparently looked up the problem on the internet.  I had to leave my phone overnight and pick it up the next day.  Well, the next day I was given a new or refurbished phone.  The store employee said he couldn’t tell if it was new or refurbished.  He said it might be new because the phone itself was rather new and they might not have refurbs yet.  I find it hard to believe he couldn’t tell a new phone from a refurbished one.

So, after updating the new phone, reinstalling some apps, and setting everything up the way I had it on the old one…  I started to notice a minor annoyance.  If I opened a browser link through Facebook, email, or Twitter it would immediately close after it fully loaded.  I took it to the Sprint store that Saturday morning.  Again, they did the soft & hard resets, and tried to blame it on an App.  They changed some settings in the phone that were telling the phone to look for a 4G network.  When I went back in after leaving the store & running into the browser-closing problem again…  The next guy changed that setting back and told me that I shouldn’t have changed it… and wouldn’t listen when I told him the last guy had just changed it.  Oddly enough, I was told that the 4G network would be in the area by January when I purchased the 4G phone.  When I told the person helping me at the Sprint store that I was told that… he says they were never given a timeline.  Is lying part of your training as a Sprint customer service representative or sales person?  What about intimidation and making someone feel like they’re not using their phone properly?

I was persuaded out of getting a 2nd replacement phone.  I was told to delete all of my apps, add them back one by one to see which was causing the problem.  The browser-closing problem was happening even without any added apps.  Now it was shutting the phone off each time the browser crashed.  I can assure you that I’m not an idiot when it comes to technology.  I was told I was part of a percentage of HTC users that were having a similar problem, and that a replacement phone could potentially have the same issues… and to wait for HTC to make the next update.  So, the solution was to wait?

My phone has taken to shutting itself off all week at random intervals.  I can be talking on the phone, using Facebook, or not even be near the phone.  It just shuts itself off.  It comes back on, and I send HTC an error report.  Where do these error reports go?  Do they do any good?  Is anyone working on the problem?  Is this an HTC problem, or an Android problem?

Well, I waited a week.  This Saturday I went back to the Sprint store, looking for a replacement phone.  I work on the road & I have a pregnant wife.  I need my phone to be functioning properly all the time.  Again, we went through the hard reset option, and my apps were blamed. “Unfortunately Android is an open system” they said.  “It must be a bug.”  What about this mysterious problem that a certain percentage of HTC users had encountered?  (I wish I could remember the percentage, I was told 10% or 20%, I believe.) A week has gone by with an apparently large bug issue, and nothing has been done about it?

Lookout

All clean!

I was advised to install the Lookout app.  I guess that app’s OK.  I was told it would hunt out any apps that were messing up my phone.  So, another thing to add to my monthly bill…  Of course it’s not free or a one-time fee.  As I tried to download & install Lookout, my phone shut itself off.  I handed it to the woman assisting me, and it shut off for her again.  She took it back to the technician.  Again.  Their advice was to run this app, and hope for the best.

Upon walking out of the store, I ran the app & it found no problems with any of my installed apps.  I went back into the store, and this time they decided to put in a “ticket” for a replacement phone.  I really have to wait again?  A phone may be in by Tuesday.  Again, I will have to re-download my apps, re-import my contacts, put all of my settings back.  This will be the 5th time within the span of three weeks.

I left the store hoping to go on about my day, & my phone went into some “HD media link” video after hanging up on my wife in the middle of a conversation where I was expressing to her my exasperation with the entire situation.  I went back to the store asking for the next level of solution.  An entirely new phone?  I’m not eligible for anything other than the ridiculously outrageous full prices because I’m not eligible for a new phone, or wouldn’t be singing up for a new line.  I have been a Sprint customer for over 10 years.  You would think that would carry some sort of weight.  You would think I could “split the difference” in purchasing a new phone with some kind of discount.  You would think a quick affordable solution would be offered instead of feigned apologies & being told to wait.  I feel like I might as well have been talking to the brick wall in front of the store.  It would have offered the same resolutions & peace of mind.

The early termination fees are the moral equivalent of extortion.  I am tempted to move all five lines in our plan to another carrier.  For what we pay for 5 lines total per month, you’d think Sprint would like to keep us happy.  Once all the 2 year limits are up (and they’ll all be happening around the same time), we will be moving to another carrier.  I know that Verizon has better signal/coverage in our area anyway.

I think that HTC and Android may find it interesting that Sprint employees routinely verbally (pardon the expression) shit all over the hardware, firmware, software & apps before any diagnosis is even made.  Perhaps you ought to review your arrangements with how Sprint “supports” your products.

HTC ought to be a little more transparent as to where the error reports go…  and maybe perhaps respond to them?  Let someone know that you’re working on the issue.  Maybe let Sprint or other carriers know if you’re having a major issue or if you get 10+ error reports from the same phone in one day.

If anyone can offer a solution or explanation that doesn’t throw another entity under the proverbial bus, I’d love to hear it.  I just wanted to let everyone involved see how poorly their products & services are being represented.  Writing this & eventually blogging it will hopefully be therapeutic.  It’s an added bonus if it helps bring to light a seemingly never-ending careless customer service loop, and even better if it gets something resolved.

Thank you for your time in reading of my misadventures, I hope to hear your thoughts.

Disgruntled & disgusted,
-Eric

✉

Some more phone info if you need it:

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Sprint Fail

Sprint Fail (Photo credit: evo_terra)

A chat with Comcast… “This is a rare and complicated issue.”

Posted on by Standard 3

Comcast Remote Mascot Rubber Suit 2011 Festiva...

Comcast Remote Mascot Rubber Suit 2011 Festival of the Arts June 04, 201124 (Photo credit: stevendepolo)

We’ve all called the cable company, right?  We all know the steps in the process; The unplugging, the replugging, the test signals.  It descends into ridiculousness pretty quickly.  So does my chat with technical support.  This was after trying the unplugging/replugging solution, calling the line and getting the automates system to send a test signal to my cable box & tell me to wait a half an hour for it to take effect, and then talking to a real live person who sent the same signal, told me to wait 45 minutes for it to take effect, and managed to advertise their home phone and internet services… on a technical support call.   That’s more annoying that seeing catering advertisements everywhere in Panera & Boston Market.

chat id: a543eaef-97d5-4dbf-b2ad-9222056467f0
Problem: Not all channels are displaying on 2nd cable box s/n:############. Problem has been occurring all week. I have tried the unplug/replug trick, called the 800# 2x, automated sys & operator both sent reset signal to the box to no avail.
Eric > My Issue: Not all channels are displaying on 2nd cable box s/n:############. Problem has been occurring all week. I have tried the unplug/replug trick, called the 800# 2x, automated sys & operator both sent reset signal to the box to no avail.
Jerand > Hello Eric, Thank you for contacting Comcast Live Chat Support. My name is Jerand. Please give me one moment to review your information.
Jerand > Oh my, I can’t imagine myself having those equipment issues especially that cable TV is part of my daily routine, no worries, we’ll definitely work on a sure fix to resolve this one way or the other.
Jerand > I’m really sorry that you have experienced this issue.
Jerand > I am seeing here that you have problem in getting channels with your box, correct?
Eric > Thank you Jerand.
Eric > That is correct. Not all channels are displaying on my box.
Eric > For example, the History Channel. (#53 regular, 876 digital.)
Eric > I had a similar issue when I first installed these new HD boxes.
Jerand > Are you able to see history channel in channel 46?
Eric > s/n above was somehow replaced by an emoticon… actual s/n: ############
Jerand > How may boxes do you have, Eric?
Eric > No, I try to see channel 46, and it takes it to 47 (AMC), still no picture.
Eric > We have 2 boxes. The other one is working perfectly fine. Watching H2 right now in HD.
Jerand > So you have 2 HD boxes, correct?
Eric > Yes, that is correct.
Jerand > Thanks for clarifying that.
Jerand > I am going to perform a diagnostic check of your services and equipment. This “Health Check” verifies the current status of your equipment and you services. It should only take a minute or two for the results. Would you mind staying on the chat?
Eric > No problem, Jerand. I would like this issue to be resolved tonight if possible.
Jerand > Thanks for clarifying that.
Jerand > I appreciate your cooperation.
Jerand > Thank you.
Jerand > By the way, let me share with you a very entertaining Comcast feature. Did you know you can watch many of your favorite TV shows and movies online at no additional cost with Comcast. Check out http://www.xfinitytv.com to watch the latest TV shows, relive a favorite television moment, or just relax with a movie. All you need to do is to open a browser, type http://www.xfinitytv.com and you can start to witness thousands of fascinating titles and TV shows.
Eric > Thanks for your help, I look forward to the “Health Check” results.
Eric > That sounds interesting, but I don’t watch much TV on my computer.
Jerand > Thank you for patiently waiting. I apologize for it being longer than you expected.
Jerand > I don’t see anything on your account or any outage in your area that would be causing this issue.
Jerand > Can you please check on your box and see if there is any progress.
Eric > Thanks Jerand. Our working cable box did cut out & come back on…but the box that’s not working is still not working.
Jerand > Is that with the same box, correct?
Eric > Yes, that is correct. Box ############ is still not working correctly.
Jerand > Please bare with me.
Eric > No problem.
Jerand > Would you allow me 2-3 minutes to check on this again?
Eric > Yes, be my guest. Thank you!
Jerand > You are most welcome.
Jerand > While waiting I want to introduce to you comcast.com, Comcast.com has an extensive series of Frequently Asked Questions (FAQs) that cover all of our products. Customers do not have to sign in to access the FAQs. Quick steps to do it. Open a web browser window and go to http://customer.comcast.com/Pages/HelpNFC.aspx?id=Comcast-Help-and-Support-Cable-TV On the home page, the navigation menus are on the left side of the window and click on Customers then Help and Support.
Jerand > Oh, by the way.
Jerand > Are you having skipping channel issues?
Eric > I’m trying chat because both of my phone calls to 1-800-XFINITY amount to being as helpful as asking my wall to fix the cable box. I’m not sure what you mean by skipping channels?
Jerand > Can you please tell me what channels are you trying to watch?
Eric > Thank you for informing me about the FAQ. You may want to tell your managers/superiors that it’s quite annoying to have Comcast features or other services advertised to you while you’re on chat (or on a phone line) trying to resolve a technical issue. I understand that you’re just doing your job… so I can’t get mad at you. It’s a goofy idea.
Eric > I am trying to watch the History Channel. Either 53 regular definition or 875 HD.
Eric > Actually, the box that WAS working fine… now has “To Be Announced” in every time slot in the guide menu.
Jerand > Sorry about the the advertisement.
Jerand > When you access channel 53 and 758, TCM and HISTORY HD, what can you see on the screen?
Eric > Again, I understand it’s not your fault or decision, Jerand. You are trying your best to help me out.
Eric > I see a black screen (with a temporary blue info box at the bottom) when I try 53 & 758. Those aren’t the correct channels for my area.
Eric > 53 is the History Channel here.
Eric > The menu shows that American Pickers should be on right now, but it’s a black screen.
Eric > No sound.
Jerand > Thanks for clarifying that.
Jerand > Hold on a minute please.
Jerand > This is a rare and complicated issue.
Jerand > This could be a box problem.
Eric > No problem.
Eric > Is there a way that I can get a new box to install?
Jerand > May I know the type of connector that you are using to connect the cable box to your TV? i,e. RCA(yellow, white, red), Component(blue, green, red), Coax(the same wire used to connect the box to the wall).
Jerand > Correct! It is really possible. You can swap your box at your nearest local office.
Eric > Component.
Jerand > Do you have an HDMI wire?
Eric > The TV that I’m connecting to doesn’t have an HDMI input. It’s an older flat screen with only DVI, component, & coax inputs.
Eric > I am able to see some channels with no issues. 802 (local KDKA channel 2 for example) is displaying properly.
Jerand > Can we follow these steps please:
Jerand > 1. Locate one of the following buttons on your TV remote- Input, TV/VCR, Source. Press whichever is available. 2. Select the correct input. Please take note of the following. ***If you are using HDMI cable wire to connect the box to the TV, make sure your TV is on HDMI input. *** If coax cable, it should be on channel 3 or 4. *** If component cables (colored wires), on Video or Aux.
Eric > Yes, I have the component cable connected, and the TV is on the input setting for the correct connection.
Eric > Jerand, I’m really really not an idiot. I’m actually quite technically savvy.
Jerand > I’ve reviewed our systems and we’ve performed the necessary troubleshooting. Obviously there is still an issue so I feel the best method is to open a ticket to report this to our technician team.
Jerand > I believe this is a defective box.
Jerand > You can swap this box at your nearest local office, Eric.
Eric > That would be awesome, but I work on the road & don’t have time to wait at home during the day for a cable technician to visit. Can I get a box in the mail & send one back? That’s how I got the HD boxes before.
Jerand > Sure! I would be glad to do that for you.
Eric > I have no idea where the local Comcast office is, or if I can even get there during their operating hours.
Eric > Jerand, you are a saint. Thank you for your time and persistence.
Jerand > Please give me a minute to process your request.
Eric > When you tell your manager/supervisor that the advertisements are annoying to customers, tell them that you need a raise.
Jerand > Acknowledge, Eric. I am sorry.
Eric > I think we may have a bit of a language barrier here. English isn’t your first language, is it? No matter. We’re arriving at an agreeable solution, my friend.
Jerand > Acknowledged*
Jerand > I am sorry for the typo, I am handling 4 customers now.
Jerand > But you are my first priority.
Eric > Wow, that’s a lot to handle! Thank you for your time.
Jerand > There would be a $9.95 fee for shipping the box, I will do credit this amount for an inconvenience.
Jerand > In order for me to validate this shipping transaction, I need to verify the account completely. For verification purposes, may I please have your account number?
Eric > Thank you, sounds like a plan.
Eric > Sure: ______________
Jerand > I am almost done, please give me 1 more minute.
Eric > Anything for you, my friend.
Jerand > Thank you for patiently waiting. I apologize for it being longer than you expected.
Eric > This is the best customer service I have ever received from Comcast.
Jerand > Here is your order # ______________.
Jerand > You will be receiving the HD box within 3-5 business days.
Eric > The people I talked to on the phone might has well have been robots.
Eric > Thank you, Jerand. Good luck with your other 3 customers! Don’t forget to tell your boss that you deserve a raise. (…and that in-support advertisements are more annoying than nails on a chalkboard.)
Jerand > You are most welcome.
Jerand > Just a quick recap, we have check the input on your box, connections, and since we have detected that this a problem with the box we prefer to change to box. We shipped and I already credited the $9.95 shipping fee.
Jerand > Just to let you know, at the end of this chat there will be a short survey. I would appreciate it if you would take a moment to complete it so we can continue to improve the service we provide to you.
Jerand > Is there anything else I can help you with? I am glad to assist you further.
Eric > Nope, that’s all tonight. I understand that a box is coming to my house, I will be credited the shipping charge, and that I know how to connect the box to my TV and select the correct input with the remote control. I also understand that there will be a survey. Will I get a credit on my cable bill for all the TV that I will miss in the next 3 to 5 business days while I wait for this box?
Jerand > Sure, I will also make sure you will not be billed for the interval where you had no service, so no worries, this is as good as fixed.
Jerand > Yes, you will be receiving that with 3-5 business days.
Eric > Dude, that RULES.
Eric > Thank you for your time & assistance.
Jerand > You are most welcome.
Jerand > Thank you for your patience and understanding as well.
Jerand > Is there anything else I can help you with? I am glad to assist you further.
Eric > Nope that’s all this evening, sir.
Jerand > I would greatly appreciate it if you can spare a few seconds to take the survey. Your favorable answer will inspire us to continue improving our service. Once you click on “EXIT CHAT” it is located on the upper-right corner of the chat box, you can now “TAKE SURVEY” highlighted in red. I am glad that I was able to Resolved your issue, there is no additional steps needed. Your feedback would mean alot to me.
Eric > Rock n’ roll! \m/ I’ll give you high scores on the feedback.
Jerand > You are most welcome.
Jerand > I appreciate your cooperation.
Jerand > Take care of yourself for me.
Jerand > Don’t forget the survey!
Jerand > Thank you for contacting Comcast! We appreciate your business and value you as a customer! If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-mail (available 24 hours a day, 7days a week). Comcast also offers great FAQ and Help forums located at http://customer.comcast.com/help-and-support/ to help you solve many issues on your own. You can also reach us through our Hotline 1-800-9346489 or 1-800-XFINITY. To close the chat, please click the exit chat or end session button now. You take good care always and have a wonderful night!
Eric > You too, my friend, you too!
Outsourced (film)

Outsourced (film) (Photo credit: Wikipedia)

Apparently being a smartass can save you a couple of bucks off of your cable bill.  It never hurts to ask, right?  I could break down so many of those responses & analyze them… but I thought it was a fun conversation as a whole.

I took a survey afterwards, & left this in the comment box:

I had to call 1-800-XFINITY twice, then do a chat to get a resolution.  Jerand who was the last to chat with me was an exemplary employee… despite what I perceived as a slight language barrier.  Your tech support shouldn’t pretend they’re in the US when they’re not.  Jerand is the man.  Give him a raise.

Also…  STOP WITH THE ADVERTISEMENTS WHILE I’M TRYING TO GET A TECHNICAL ISSUE RESOLVED.  It’s annoying, insulting, and aggravating.  Why would I want to order more services form a company that can’t provide me with ONE service that works properly?

Hope that dude gets some recognition.  Ha ha.

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Digital Media vs.Physical Media.

Posted on by Standard 9

The other day I posted a Facebook status, and wanted to expand upon it here.  This is what I said:

I get that digital & cloud media are the next step. I get that ALMOST everything is available for streaming as part of a service. Anyone else weirded out by it? Some stuff… obscure or whatever just isn’t available for streaming. What happens when the companies close or the cloud’s redundant services fail? What happens if someone buys the rights to streaming movies, just to keep them from the public? What if censorship goes out of control and some committee decided certain movies are no longer available? Will they all be lost forever because no one will have physical copies? Don’t say it can’t happen… it has in the past with books.

It sparked a discussion.  Not too long after I posted that, Amazon posted this:

Announcing AutoRip from Amazon MP3: Buy an AutoRip CD and instantly get the MP3 version for FREE. Learn more: http://amzn.to/VMhFaJ

I of course shared it, and it sparked a tiny bit more discussion.

English: Photograph of Roku XDS player with re...

Photograph of Roku XDS player with remote. (Photo credit: Wikipedia)

I like the idea of digital music & cloud storage.  I just purchased a 3TB drive, and in addition to other uses, hope to eventually rip all of my CD’s & put them on there so I can set it up to listen to all of my stuff from any browser anywhere.  Well, after I make a few decisions.

I like the idea of Digital movies & TV shows…  I love having Netflix‘s library available in an instant.  I love being able to watch a movie from Netflix or rent a digital movie from Amazon through the Blu-ray player.

I like the idea of Pandora or Google Play where there’s streaming music there in an instant.  Pandora just disappoints because of the variety of music I listen to… a lot of smaller bands that I really dig just have a minimal or even no presence there.  Google Play at least lets you upload your own mp3’s in addition to purchasing new ones.  Amazon holds your stuff in the cloud too.  I just wish all the music that I wanted was all in one place.

I have had an older external hard drive crash.  It’s not good.  I still need to get it fixed without breaking the bank.  Anything physical can be destroyed…  CD’s & Records can melt or scratch, and not too many people have 8-Trak or even cassette players any more.

My original question is as much about content control & ownership as much as anything else.  Say you purchase a ton of music that’s in the cloud… and that company shuts down.  How do you hold on to that music?  Were you just renting it?  What happens if the parent company gets into a disagreement with the management of your favorite band and their catalog is removed from your clous storage?

Cover of "Idiocracy"

“…a time when people cared about who’s ass it was, and why it was farting!”

What if you bought the movie Idiocracy and it becomes so true to life that it’s banned?  Don’t sit back comfortably and think it can’t happen.  Books are banned all the time by different groups.  No one comes & takes all of your books… yet.  What if the banned book could be deleted from your Kindle or Nook?  All In The Family would never fly on TV now, but what if it was no longer available because of its abrasive humor?

I just feel uneasy about it.

That being said, I absolutely hate cash money.  I hardly ever have it on me.  I like swiping my card for everything.  If I could use it in parking meters and pop machines, I would.  There’s a swing back towards cash though, as credit card company fees are crushing small businesses, especially if you’re making a purchase with a low dollar amount.  Is it odd that I have no problem with my money being intangible,  but when I use to to purchase an album or a movie… I need that to be tangible?

I’d like to get a good discussion going in the comments.

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