La Choy Teriyaki Terror


Foe several years now, I have had an increasing number of issues trying to procure my favorite teriyaki sauce. You know how it is, you find something you like, then it is gone! I have blogged about this before, but the situation is getting much more desperate as time goes by. I have written many goofy emails and letters. I have received swag from Pepto, Turner’s, & Radio Shack. I have drawn mazes and send them to call attention to supply chain issues with potatoes and cocktail rye bread. I surely am single-handedly responsible for the return of Bronco Berry Sauce, right? So, I have to try with my La Choy Teriyaki Marinade & Sauce.

I like to use it to make this Teriyaki stuff. Other brands DO NOT COMPARE. It scares me that it is no longer listed on the La Choy product page.

I drafted up this letter and maze:

Hello Friends,

I write to you today to invite you on a journey with me. The journey is the quest for the most absolute perfect Teriyaki sauce. You may find yourself wondering if it exists. I can assure you, it does… or at least it did. Over the past few years it has been increasingly difficult to find. You’re surely wondering by now, to which magical elixir I am referring? It is confusing, but I will try to explain: The original La Choy Teriyaki Marinade & Sauce is wondrous perfection, yet the La Choy Teriyaki Stir Fry Sauce & Marinade is devastatingly abhorrent.

I know that “teriyaki” may refer to a style, much like “barbecue” can denote many kinds of sauces, but it ought to be a crime to label these two sauces with the same descriptor. “Ketchup” came to describe the sugary tomato-based condiment we all know today, even though at one point it could have referred to many different things including a sauce with fermented fish.

I have seen the words on the label move around in various orders, so I’m not 100% sure exactly what to call the sauce, or how to differentiate it by descriptor… but I can tell you that the darker sauce in the bottle with the same shape as your soy sauce is fantastic, and the other stuff in the salad-dressing style bottle with seeds floating in it is terrible.

Over the years, I have written to my local grocery store, and they said the distributor discontinued it. I had one local store that carried it, and they have replaced its spot on the shelf with a similar yet inferior brand that we would have called generic in my youth. I have reached out to Conagra on social media, and was told to use the product locator. The product locator shows that no one around here sells that sauce, and seems to indicate it is not available online.

The La Choy website that lists all of the sauces does not show the good style sauce, but only the gross style. Is this an indication that you no longer manufacture the good stuff? Google searches lead to one gallon jugs or full cases. I only need a few bottles at a time. Looking closer, it shows as “out of stock” on some sites. Are you having supply chain issues? Is it being phased out? Is it available only regionally outside of my region?

I am writing to implore you to get me some answers other than the stock “Yes, we still make it. Please use our product locator.” I would like some real concrete answers. I also plan to write to all of my local grocery chains.

Please enjoy the attached maze, to help you as you contemplate a suggested resolution to my quest. Are you able to let me know the names of any of the distributors or local/national grocery chains where I can reach out to request your product, or even independent stores? I am in Bridgeville, PA, USA… just south of Pittsburgh.

I would love email addresses, or even snail mail. I am not a fan of these constraining contact forms.

I look forward to your reply, and thank you for the many tasty dinners that I have enjoyed thanks to your delicious sauce. I won’t even ask for an apology for the terribleness of the other sauce, even though you really should apologize for it.

I thank you for your time and attention, may you have a joyous and cheerful holiday season this year!

Your Hangry Fan,
-Eric
aixelsyd13(at)gmail.com

A maze, with the object to help a cartoon AiXeLsyD13 find his preferred Le Choy Teriyaki sauce.
Help me on my quest!

I sent that to Conagra’s contact form, well, what would fit, but was able to attach the maze. I also sent it through Facebook and Instagram messages, and tried to reach out via Twitter (again).

I used a google search to find their CEO’s name and their supposed email syntax, and sent the message to several variations of his address. None have bounced back yet, but I doubt they will all go through. I did also email their media relations and investor questions email which I found in a press release.

What’s my next move? Snail mail? Other executives? Board Members? I plan to email local food chains & maybe even smaller grocers. How do I find their distributors? Should I snail mail these out?

I feel like I have been getting the run-around on this for years:

Teriyaki Stuff


I absolutely love the flavors in Asian food, but because of my shellfish allergy, I rarely dine at those types of restaurants because of ingredients like oyster sauce or brine shrimp as seasoning and cross contamination. I even had friends that once ordered “vegetarian” egg rolls that contained crab meat. I think it was a perfect storm of a language issue and a culture issue.

I posted this photo of a dish we make often on social media, and was asked for the recipe. I figured I would share it here too! It’s more of a method maybe than an exact recipe. My wife usually makes it with chicken instead of beef and without the chick peas.

  1. Made 4 cups  of instant rice according to the box, instead of salt in the water I used 1 teaspoon of beef bullion, set aside.
  2. Sear the steaks on high on a flat pan that can go into the oven – coat w/ EVOO, salt & pepper… about 2 minutes a side.
  3. Place a pat of butter on each steak, place in oven at 400° for about 10 minutes.
  4. Cook the chick peas in a bit of EVOO, maybe medium-high heat.  You need to keep an eye on them as they can “pop.”
  5. Add the Teriyaki sauce to the pan and let it cook, maybe take it down to medium.  I keep stirring & scraping the bottom of the pan.
  6. Get the water boiling for under a steamer basket.  I usually add onion powder and garlic powder.
  7. Take out the steaks and let them rest on a cutting board.
  8. Steam the vegetables above the boiling water once it starts to go… I usually wait for them to turn a bright color then turn it off as I like them still to be a bit crunchy.  Carrots on bottom, broccoli in the middle, peppers on top seems to make the cook the most evenly.
  9. Cut the steaks into strips, I try to go on an angle so they’re nice & tender.
  10. Add the steak to the chick peas & Teriyaki… don’t overcook the steak.  It should still be a little pink in the middle when you add it.
  11. Fluff the rice.
  12. I use garlic powder, onion powder, season all, Mrs. Dash, salt, & pepper throughout on everything.
  13. Plate the rice, veggies, beef/chickpeas/sauce and enjoy!

It all sounds much more complicated than it is.  You can cook he steaks on a countertop grill or cut them into strips & cook in the pan… but I tend to overcook them that way. You could, of course, also use the marinade as an actual marinade.

You could just boil the veggies too, but I feel like that takes out all the flavor and turns them to mush.  Roasting them in the oven may be delicious too, but would take a bit longer… this would be good for the chickpeas too.

If I had a wok, I’d get brave and try it all like a stir-fry. Maybe like the “white people tacos” meme, this is my version of Asian food.

I’d be interested to see what other people think if you try it out. I’d like if you shared your meals like this in the comments, so I have more stuff to try.

I am stuck on this type of La Choy Teriyaki sauce & marinade. The flavor is perfect. The “stir fry sauce” has sesame seeds in it, & I’m not a fan of the texture and hate to tempt fate with diverticulitis issues. The other ones are just OK. What’s your favorite type? Have you ever made your own?

According to Wikipedia, it seems like Teriyaki is similar to Barbecue as it seems to refer to a style of cooking as well as the sauce. Maybe I am wildly misusing the term? I just like the sauce. A lot.

It has been increasingly difficult to find. I have tweeted (𝕏eeted?) Conagra and I think they are stalling. I’m going to have to have a maze-fueled letter & email wiring campaign. I was told the sauce was discontinued by a local distributor to Giant Eagle in 2009, but have definitely found it since then. The current La Choy website doesn’t list it as a product, but the Internet Wayback Machine has it.



Legoland New York Shenanigans – Go there!


🗽

Family photo in front of the LEGO statue of Liberty.

Her tablet should say "Of course you're tired, after this amusement park you'll be Poor."
Family photo in front of the LEGO statue of Liberty.

This year, we let the kids pick the vacations. Luckily a new job afforded me more time, and we took a year off from being camp counselors/directors. I had offered the beach. I hate the beach, but we have never gone as a family. They brainstormed & settled on Legoland in New York, a trip to visit good friends that live in NJ who took us to New York City, and an upcoming trip to Washington DC.

My wife did the booking/research and set us up for 3 nights in the hotel and 2 days in the park. We both looked at two Facebook groups prior to going to help glean some knowledge:

Somehow, I was dirty banned from the first group with no warning or explanation. 😂 The second group is totally cool. I would suggest joining both. The only thing I can think that got me banned was the toilet thing (keep reading), or that I said to take cash even though they all said not to. (More on that in a bit too.)

I’ll put a list of my tips at the end.

Full disclosure: I like LEGO as much as if not more than the kids. We all do. Even my wife has gotten into building some really cool sets.

The hotel was super cool. We stayed in a Kingdom themed room. It had a separate nook with bunk bends and a TV for the kids, and a King-sized bed & TV for the adults. It came with a bin full of mostly Duplo & some LEGO to play with. It also had a treasure-hunt the first day to get (3) LEGO poly bag sets. We got them the 2nd night too, but not the 3rd. 🤷

I think we watched ALL of the LEGO movies in the room. That was neat.

The lobby has a giant castle that looks like LEGO, a treasure-trove of Duplo & Lego blocks, a climbing wall that isn’t a climbing wall, an area with large LEGO bricks made out of some material that feels like Crocs. There are so many photo opportunities throughout the hotel and park, it’s crazy.

This is ¾ of us sitting on the wall that you're not supposed to climb on.
“We’re loners Dottie, rebels!”

Yeah. 4,672 kids climbed on this wall. Employees would all politely tell them to get off, and the parent / grandparent / aunt / uncle /random stranger would undoubtedly always exclaim “But, it looks like a climbing wall!” There is a sign to the left that says not to climb… but really, it LOOKS like a climbing wall. I suggest the shore it up so it’s safe to climb, or put stuff on the shelves so they don’t look like seats. Or maybe get a bigger more centralized “No Climbing” sign.

The restaurants in the park & at the hotel were interesting. They were crazy expensive, which we had gleaned from the groups, and kind of just expected anyway. The food was eh. I did not like their “fry sauce” on the burger. Breakfast was free with the stay and was a nice tray with scrambled eggs, bacon, toast, French toast sticks, sausage, tator tots or home fries, fresh fruit, and the option of coffee, juice, milk, or water to drink. Pop or iced tea was an up charge.

RIDE THE DRAGON!  🐉🤘
🐉

The rides and attractions are definitely geared to pre-teen kids, but were fun for the whole family. The Dragon was my son’s first roller coaster ride. The indoor rides were fun, and of course they drop you in the gift shops. We kept telling my son that the same stuff would be in the big store. We were wrong. Some stuff was different. No build a minifigure in the big store.

We did not do the water park… It’s convoluted as you have to reserve time in 20 minute increments and it seems like a wild pain in the keister. We thought about doing the pool at the hotel after the park, but we decided to chill the first day and it was raining the second day. The pirate themed rides were perfect for us.

I almost bought the park-exclusive Legoland New York set, and would have for $75, but I didn’t feel like it was worth the $100 asking price. Maybe next time? We did get the photo package for one day, and they kids’ LEGOLAND drivers license photos. I did buy two little New York City themed sets.

OH NO!

The thing that made me laugh the most was our toilet project.

My son was having fun playing with the blocks and all the other kids in the hotel lobby. He became somewhat of a warmonger or arms dealer. Kids were coming up to him like he was Peter Dinklage in that Thor Movie where he forged Stormbreaker, or Tony Stark supplying all sides with arms. He was making Duplo and LEGO swords, guns, and who knows what else for any kid that would ask. He was having an absolute blast. I built Godzilla and a city to smash to pass some time. I also built a Duplo rubber duck and we attached to it a Ninjago figure’s head.

Then my daughter and I got silly. She built a pile of poop out of brown LEGO bricks. I told her to get me a bunch of white Duplo blocks, and made a toilet. At first, we just sat her stuffed LEGO guy in a chicken costume minifig on it. Then, we put it on the tray beside a salad that a LEGO waitress minifig sculpture was carrying. It was hilarious to see kids & adults discover it.

Sophisticated art.  Finely schooled LEGO and Duplo artists add to an existing art installation, to make several high-brown political and societal statements.

OR

A Duplo toilet featuring a LEGO poop put on a serving tray next to a salad on a minifigure LEGO sculpture.
I’m easily amused. I don’t know what her deal is.

All-in-all, we had a great time. I think you will too if you’re into LEGO and your kids are the right age. Check out the last of my pics if you didn’t already see them on Instagram, or skip down to my helpful tips!

My LEGOLAND New York tips:

  • I would suggest getting the app. It was helpful with menus, maps, reservations, etc.
    • You scan a barcode for the menus as the hotel restaurants.
    • You can use the app to order at some food establishments in the park.
    • You need reservations for the $20 cafeteria burger meals at the Bricks Family restaurant.
  • Don’t climb the wall that looks like a climbing wall, or do it quick before they yell at you.
  • Get the burger with the fry sauce on the side.
  • The BBQ place was good!
  • The crappy unwanted minifigures your kid brings to trade are the same ones that every other kid brings to trade, and what the employees have on their carts or badges to offer for trade.
  • BRING CASH. 💵 Even though the Legoland NY FB tips & tricks group that unceremoniously booted me implores you to leave all cash at home… You want to tip, right? If you want to leave a tip for breakfast where you don’t get any add-ons, for the room service, or the hotel cleaning staff, you need cash.
    • There is not even an ATM on site, I asked the front desk.
    • Don’t try to use cash anywhere else there, which is actually fantastic.
    • We had the kids save up their own money for vacation, then put it on VISA gift cards before we went. They purchased what they wanted at their own discretion. We bought them one clothing or stuffed animal item each.
  • Kids’ meals come with a juice pouch in the cute little lunch bag… but it doesn’t advertise that anywhere… so, we bought 2 extra drinks for $10 the first lunch. 🤦‍♂️
  • Pack a bag with water, snacks, or even lunch.
  • The build-you-own minifigure part selection was grim in the hotel store.
  • Get you some LEGO themed shirts.
  • The Elevator Dance Parties are a blast at the hotel.
Shock 'n' Roll is NOT to be confused with the shocker.  🤘
🤘

If you have been there, please share your tips & tricks in the comments! If you have not, ask some questions and I’ll try to answer!

A Tale of Two Wendy’s.


I eat fast food more than a person should. I’m always on the go all over the place with work, and when I get to dine out… fast food is usually a safe shellfish-(and therefore death)-free option. Wendy’s burgers are pretty good. I like a baked potato more than fries sometimes… if I have time to sit & eat.

In my never-ending quest to be ridiculous for absolutely no reason other than self-amusement, I present this to you:

This is why we need epi-pens in schools!


Finally, some good food allergy related news from a school surrounding the use of epinephrine auto-injectors…

English: Adult (0.3mg) and pediatric (0.15mg) ...

Epi-Pens to the rescue!

I for one was growing tired of the tragic stories.  Jared Smyth and his school had an action plan, and it saved his life.  This is how all these types of stories should end!  Congratulations to all involved!  The kid himself, the school nurse, the parents, the administration, the hospital, and the media for covering good news.

Sadly, I can only find one source for the article, while there were a plethora for Ammaria Johnson & Katelyn Carlson.  More media outlets need to pick this up & run with it!  Get the word out there that having epi-pens in schools is a great thing!  Of course, it always helps to educate your child on not taking any food from others… but as evidenced, it’s not always that easy, and accidents do happen.

Crop-dusting for disgusting cell-phone roaches.


This Facebook status seemed quite popular.  Thought I’d blog about it, and get some more input.  There are 2 points here that seem to universally annoy us…  People talking loudly (or at all) on cell phones in public places, and people that talk about disgusting things when you’re trying to eat.

So, I'm sitting at Chick-fil-A tonight, trying to enjoy some chicken nuggets and some chicken noodle soup... and some crazy Yinzer lady is about 4 booths away screaming into her cell phone, talking about infections, site-wounds, dialysis, and MRSA.  Besides it just being rude to be on your phone there in a public place...  Really? Everyone around is trying to eat. I wish I could pass gas on demand. I would have made several runs (pardon the pun) past her table.

So I'm sitting at Chick-fil-A...

The original text…

So, I’m sitting at Chick-fil-A tonight, trying to enjoy some chicken nuggets and some chicken noodle soup… and some crazy Yinzer lady is about 4 booths away screaming into her cell phone, talking about infections, site-wounds, dialysis, and MRSA.

Besides it just being rude to be on your phone there in a public place

Really? Everyone around is trying to eat. I wish I could pass gas on demand. I would have made several runs (pardon the pun) past her table.

Pus oozing from an abscess caused by bacteria—...

Image via Wikipedia

Click the pic above to magnify the first wave of comments, and if you want check out this old post for reference: Excuse me, I’m eating.

So, what’s your take on disgusting topics during meals, public cell phone users, and the unholy intersection of the two?

Chick Fil A 8pc Nuggets

Image by j.reed via Flickr

Excuse me, I’m eating.


Over my lifetime, I’ve amassed a list of words and subjects that I’d rather not discuss while eating.  This includes dining out, eating dinner at home with my wife, with a large group, or even just snacking.

This especially applies to family gatherings.  For some reason, dinner conversation always comes around to operations, infections, and/or feces when I’m with my family, and oddly… this extends to my wife’s family too.

There are just some things I don’t want to think about or even hear mentioned while I’m shoveling food into my face.  I’m I alone in this?  Please tell me I’m not alone.  I can’t watch Dirty Jobs while I’m eating either.

Here’s a short list of words and subjects that I don’t want to hear while I’m eating…

  • Infection / Infected
  • Puss
  • Anything ending in “ectomy
  • Bloated
  • Operation
  • Poop, diarrhea, feces, shit, crap, etc.
  • Diaper (…especially when it leads to a discussion of use and/or contents.)
  • Vomit, “Throw up”, puke, regurgitate, etc.
  • Bile
  • “Soupy” describing anything other than soup.
  • Anything describing a recent doctor’s visit.
  • Anything describing a recent dentist visit.
  • Maggot
  • Blood
  • The word “Hospital”, because it never leads to anything good.

I’m sure there are more, but these are the most offensive.  What would you add to the list?

A little background on my shellfish allergy before I write my next rant of a blog…


Note: I started writing this the other day, and got to a point tonight where it’s so wordy that I’d like it to simply serve as a background to the next blog to show you where I’m coming from, or as the first part to a sort of “To be continued…”


So, Sunday night we had just come home from our 3rd day of Christmas celebration in a row.  Needless to say, we were in a great mood, but pretty tired.  I got online to check my email and see what was up in the world of Facebook, and Yahoo! pointed me to an interesting article from Reader’s Digest that made me wretch in horror and disgust.  This also pointed to several other articles and blogs around the web that divulge the disgusting inexcusable practices of the people who handle your food daily.

Granted, the actions & situations described are certainly not representative of the majority of your wait staff, servers, managers, cooks, chefs, etc. out there… but I find any number of this kind of attitude and described behaviors to be unacceptable.  I was so flustered, I decided to pop some things up on an old message board just so I could sort them out later.  I’m not even sure I’m at a point where they’re all sorted out, but I wanted to get writing while this was still somewhat of a fresh topic to me.  This was initially just an allergy issue to me, but several other side issues have popped up upon further review.  Please, bear with me if I jump form subject to subject before I try to reel it all in.

Generally, I’d like to think that my blogs are mostly amusing… any complaining is usually done within the context of humor, and only marginally serious.  I have used this & other platforms to comment on the state of customer service in the food industry before… generally at the “bottom rung” of fast food places as this is where I usually end up due to dietary needs (no shellfish) and budget issues.

This one, however, is serious to me… and I hope I don’t come off as just ranting, and that the seriousness of these issues is conveyed.

If you know me in person, have dined out with me, or have ready any of my lunacy online… you most likely know what I have a severe shellfish allergy.  What does that mean exactly?  Well, it means that I can’t eat any shellfish, or I go into anaphylactic shock.  Not only can I not eat the shellfish (that’s crustaceans & molluscs including but not limited to ,shrimp, prawns, lobster, crab, crayfish, oysters, mussels, clams, scallops, octopi, squid, snails, and probably even scorpions and pill bugs), but I can’t eat any food that comes into contact with it.  That means, if you cook shrimp on the grill, take it off, and put my steak on  without washing the surface, it’s the same as me eating the shrimp.

I certainly can’t expect the restaurant to clean the grill in between every meal, as that’s certainly not productive on their end… I just usually try to see where the shellfish is prepared, and eat from another cooking surface.  That seems easy enough, right?

I get that it’s my responsibility.  Yes, I’ve had an epi pen.  But I’d really love to not ever have the need to use one.  I’ve even considered getting Allergy Cards, but they seem a little pretentious or something… like my verbal reminder isn’t enough.

Well, getting me in to a place with shellfish is an issue in itself.  Why?  Well in with the aforementioned cooking surface issue… there’s just all kinds of stuff that can run through one’s head.  Like not washing a knife when it cuts one thing then another, shares spaces in refrigerators where things may drip on to other things, places where you might grab pizza toppings like crab meat or shrimp without washing your hands before dipping into the next topping, a friend of mine has even told me he had a piece of shrimp show up in his scrambled eggs at an IHOP once… and I believe the same friend even told me that they had a long and heated argument with the servers at a Chinese place where the ‘vegetarian’ eggs rolls contained crab because “crab is not meat”.  Oops… Death!  (Usually I sadly avoid any Chinese places anyway because of the shared cooking surfaces & probably delicious sauces that can be made with oysters or ground brine shrimp.) This basically makes me never able to completely relax in a restaurant where I’m supposed to be out enjoying myself… it’s an odd paradox.

Generally I can find a safe dish if pressed, and especially if I call ahead… but I need to be in an adventurous mood.

Dining out is an important social activity… a very common social activity that brings with it high levels of anxiety for someone like myself.  Not only from the aforementioned game of Russian Roulette Kitchen Edition, but from explaining my allergy to people.  Yes, anxiety from explaining to friends, family, business associates, your server, and anyone else who may inquire as to why you don’t want to try a great new seafood place or even Red Lobster or Long John Silver’s.  Not only can it be embarrassing where it really shouldn’t be… but it inevitable goes down something like this…

Not me:  “Let’s go to T.G.I. Friday’s”

Me:  “Well, I can’t really eat much there besides a salad or a baked potato.”

Not me:  “Huh?” [Looking at me like I’m an alien.]

Me:  “Well, I have a severe shellfish allergy.  I can’t eat anything like shrimp or lobster, or any cooking surfaces that it touches”

Not me:  “Oh, well just don’t order any.”

Me:  “Well, that’s not enough.  I’ve had a trip to the hospital just from eating onion rings fried in the same fryer as shrimp.  If they have grilled shrimp, I can’t get anythign off of the grill… if they have fried shrimp, I can’t get anything out of the fryer.”

Not me:  “Well, can you get steak?”

Me:  “No, they probably make that on a grill.”

Not me:  “Well, can’t you get chicken?”

[Mind you, I have ad this conversation with seemingly intelligent reasonable people.]

Me:  “Well, no… if it’s grilled, well… we covered that, and if it’s fried… that’s a no go either.”

Not me:  “Well, that sucks.  What about … [Names 400 other restaurants, all with prominent shellfish dishes on the menu]… I don’t think they have any shellfish.”

Me: “No.  No.  No.  Nope.  Unh-uh.  No.  No. Nope.  No… ” ad nauseum.  I suggest somewhere else, usually less “classy” because let’s face it… those are the places with no shellfish.

Not me:   “Sigh, OK.”

[I look/feel like an idiot.]

Then sometimes, one of these gems gets tossed in…

Not me:  “Well, that’s just stupid.  I’ve never heard of that.” or “There’s no such thing as food allergies.”

Yes, because you have never heard of it, I must be wrong.  Off to Joe’s Crab Shack!

Not me:  “My uncle Jim’s wife’s neighbor’s cousin’s roomate’s gerbil’s vet’s dry cleaner’s podiatrist was allergic to jelly beans, and he ate a quarter of a jelly bean and swelled up and went to the hospital and stuff and just kept eating bigger pieces until he built up a tolerance”.

Not me:  “Have you tried it lately?  My mechanic’s wife’s niece’s ex-husband had a neighbor who outgrew his allergy to strawberries.”

First off, this type of behavior is stupid… even if the story is real.  It is possible to build up tolerances (allergy shots), and to outgrow allergies… I am well aware of my limitations and have been told by more than one allergy doctor that my allergy is to great to attempt allergy shots and that I’ll never outgrow it.

My favorite comes from family & old friends…

Not me:  “You used to eat at Long John Silver’s!  You can’t be that allergic.”

I know. It’s WEIRD. I get it. Believe me, I get it.  I ate shrimp like a madman when I was young, and each exposure to shellfish since I discovered the allergy kind of seems like the bee sting thing to me, each “attack” gets worse.  After the last one… I don’t want another one.  But science seems to lean toward this being more random and not a straight road to a deadly end.  I really don’t want to be the guy to solve/prove that one.

And, please… if I do go to a restaurant to eat out with you… don’t orders shrimp or lobster and ask me if it’s OK.  Every fiber of my being is screaming “No, it’s not OK.  What are you, a psychopathic masochist that’s into mental torture?” while I tell you it won’t bother me.  Again, clearly my own demon to wrestle with… but really, do you want to be that person?

Still, I feel pressure all the time to just go with the flow, deal with it, and order a salad.  Believe me, a salad more often may be a good idea in my case.  It’s still just not an enjoyable or relaxing thing for me at that point.  We may be conversing, but I’m obsessing over every unidentifiable piece of everything in the dressing and really not processing much of what you’re saying.  Imagine that I told you there’s a box of rat poison in the kitchen right on the shelf between the flour and the sugar, they’re all in identical unmarked jars and there’s only one scoop used in all of ’em.  Do you wanna eat there?

This is really just to show you where I’m coming from.  I realize that it’s not your problem.  I realize that I have some real issues to deal with surrounding my problem.  I realize that this is not a terminal illness or anything that serious.  I’m not trying to get a pity party going for myself.  This is simply to let you know what’s bouncing around in my mind.

It hopefully won’t be long until my next not-unrelated blog… basically pulling quotes form the aforementioned articles and responding one by one.

I’d really like to hear everyone’s opinions of my rant here… am I out of line?  Over-dramatic?  Illustrative?  Insane?  Do you think like me?  Do you have an allergy?

Wendy’s in Dormont (Pittsburgh, PA) – W. LIBERTY #5


Heh. This is an older amusing one that wasn’t covered in my post about past W(aL)D insanity.

This one isn’t really completely in the W(aL)D category, as it’s a legitimate complaint… but still, it’s ridiculous enough to share. Below is the my initial email regarding the incident, and I actually broke my “no calls” rule to talk to a regional manager who was not amused.

You can see what she had to say as it all played out in a thread at PittsburghBeat.com.

At any rate, it pays to make problems like this known.

Enjoy!

-mE.
.seitilibasid gninrael fo nuf ekam ot ynnuf ton yllaer s’tI

Forwarded Message —-
From: Eric Carroll <me@myaddre.ss>
To: dnstech@wendys.com; dnsadmin@wendys.com
Sent: Mon, January 26, 2009 11:45:04 AM
Subject: Wendy’s in Dormont (Pittsburgh, PA) – W. LIBERTY #5

Hello,

I’d like to share with you a review of my experience at a local Wendy’s (W. LIBERTY #5 according to the Wendy’s store locator), also posted on UrbanSpoon.com. I don’t have very many “bad” reviews up, but this Wendy’s location has gone slow and messed up my order countless times.

I’d like to know how Wendy’s as a corporation feels about restaurants like this, and what (if any) measures are taken by corporate to see that this kind of thing doesn’t go on.

The full text of my review can be viewed here: http://www.urbanspoon.com/r/23/1346715/restaurant/Far-South-South-Hills/Wendys-Old-Fashioned-Hamburgers-Dormont-Pittsburgh

But I will also post it here for your consideration:

4084prime

“Dave Thomas would be ashamed…” by ERiC AiXeLsyD (63 reviews)

January 26, 2009 – Doesn’t like it – Seriously. I know I”ve said these words before about McDonald’s… I get that it’s only fast food, it’s cheap, and that I shouldn’t expect much… but holy cow, is this consistently one of the slowest “fast food” restaurants that I’ve ever been to. Of course, like an idiot, I keep going back hoping that it might someday be an actual convenience. Let me share with you my latest adventure…

Sunday morning, my wife & I were on our way out to my Mom’s house in the ‘Burbs… so we thought we’d get a quick bite to eat. It was nearing the 11:00am mark, so I knew we were going to hit the breakfast/lunch changeover. We skipped the McDormontonald’s because the drive-thru line looked like rush hour in the Liberty tubes. Thankfully, Wendy’s appeared to be a ghost town. There was hardly anyone inside, and there was one car ahead of us in the drive-thru but they were all the way up at the window.

As we pulled up to the speaker to place our order, I asked if they were serving breakfast or lunch, & was informed that they were serving both. So, I ordered the breakfast chicken sandwich combo, and the wife ordered the #2 bacon panini combo.

After receiving the order in what would be considered a long wait in a normal fast food environment but translated to remarkably quick at this location, I pulled into a nearby spot to inspect the goods. (Sadly, a must any more.)We discovered that my order was fine, but the wife had received a sausage panini instead of the ordered bacon panini. I checked the receipt to see if I had mis-ordered the # of the combo. Nope. The receipt clearly stated BACON in that nifty dot-matrix receipt font.

My wife’s not a big fan of sausage patties, and she was reluctantly leaning toward just eating it because time was of the essence. I know I like to eat what I ordered & paid for, so I went inside to get what I thought would be a simple swap-out.

Oh my, was I wrong.

My first encounter was with the young girl at the cash register. I politely stated that we had just gone through the drive-thru and that I wanted to exchange the sausage panini that we had received for the bacon one that we ordered.

I was told that breakfast was over & that hey couldn’t make a bacon one. After a slight pause of disbelief and bewilderment, I told her that I had just been handed the sandwich less that a minute ago through the drive-thru window… and it had been made just seconds before that.

She then yelled for her manager, and I stepped aside so she could help the next customer.

Now, while never working at a fast food establishment, I do understand that changeover time is changeover time… something to do with eggs on the cooking surface and kitchen setup and all sorts of things that are surely beyond my comprehension as the average fast food consumer.

After a wait the manager (coincidentally the very same person who handed me the order through the drive-thru window) came over and I again explained my situation… and he looked at me. Yes. Just stared blankly at me. For an awkwardly long time. I actually started to wonder if he understood English & was capable of hearing. Compelled to break the silence, I even showed him the receipt that clearly said BACON. All caps. No confusion!

Again, I was met with “we’re serving lunch now, we can’t make that”. OK. I understand. I get that. The point now is what can you do for me?

I asked if I could get something else as compensation, and/or get my money back. (I think I was growing visibly frustrated by this point.)

I called the wife, explained to her the complexity of the situation, and she decided upon a Jr. Bacon Cheeseburger. So, I asked for one of those… and waited… and waited… While a guy who had gone in line in front of me had ordered during my exchange with the manager was waiting too.

After a while he exclaimed with multiple expletives that it was a ridiculously long wait, and how it was un-f’n-believable that a fast food restaurant with 3 people in it and a packed kitchen could go so slow.

I could hardly contain my laughter as I was also driven to the limits of my patience.

After what was surely sufficient time to cook & assemble 20 Jr. Bacon cheeseburgers, I received that, AND my money back for the sausage panini (which was now in the trash right behind the counter). So, I guess I got a free cheeseburger, hash browns & a drink.

I never did get any kind of apology, or admittance that they had messed up the order. (Which bewilders me that one can read bacon off of a screen and put down sausage… but I’m certainly not above making mistakes… so I can’t fault anyone for that.)

I just find it amazing that they weren’t apologizing from the start and presenting a solution instead of waiting for me to come up with one.

You’d think they’d have a “keep the customer happy” policy in place. Don’t they teach you any of this when you go to school to be a manager at Wendy’s?Take mom n’ pop shops… if they screw up an order or take too long, they’d give you a discount or a free drink or a coupon for next time… and they’re certainly taking more of a profit hit than a chain that would do the same thing.

At any rate, don’t go to Wendy’s in Dormont if you’re in a hurry, or if you actually want what you ordered.

I like Wendy’s. I grew up eating at the one in Murrysville, I frequent the one in Canonsburg for lunch. You have decent food for a cheap price, and I generally feel that the quality is better than that of other fast food chains.

I’d love to be able to eat peacefully and grab a quick bite to eat at the Wendy’s closest to where I live.

I’d love to hear your thoughts on my experience, and I look forward to your reply.

Thank you for your time, and listening to my story.

-Eric Carroll

me@myaddre.ss

Insanity.

Wendy's Old Fashioned Hamburgers (Dormont) on Urbanspoon