Apparently, we have a rampant form letter problem on our hands. There’s a certain déjà vu about the following email, because I’ve received the exact same reply before from another Pizza Hut employee. In fact, my email to Mr. Holt was just a Cc of my reply to this very message. I now wonder what a Region Coach and Area Coach actually are… Do they do anything besides cut & paste email replies (very slowly I might ad)? Why “Coach” and not manager or director or supervisor?
This is what I got…
from Ed Holt edholt@aurorahuts.com to world.and.lunar.domination@gmail.com cc Ed Holt edholt@aurorahuts.com date Mon, Feb 15, 2010 at 11:47 AM subject Guest follow-up mailed-by aurorahuts.com
Dear Mr. Aixelsyd,
I was sorry to hear about your recent experience at the local Pizza Hut.
Let me assure you that the ingredients used here in Pennsylvania are the same quality ingredients that are used throughout the country. In most cases, our ingredients come from the same suppliers.
You are the second person to reply to my query with the exact same message. Mr. Kronenwetter (Area Coach) was the first, and there was no follow up to my email below… so again, I submit this to you… hoping to get some answers that aren’t a cut-n’-paste standard from reply. If you, as a Region Coach, are unsure… perhaps you could provide me with contact information for someone that deals with the areas below?
Wonder if I’ll get something this time? I wonder how personally this can be handled when the standard response is a form letter reply? This is starting to get amusing. I’m going to have to get some other Pizza Hut or Yum! brands employee email addresses. I’ve sent to some that I’ve found over the internet, all to no avail.
I got some photos from around the neighborhood Friday, yesterday, & this morning (Feb. 5th, 6th, & 7th 2010), so I thought I’d share. Click the thumbnail to see the full size image, thanks to PhotoBucket.
I’ve written before(although indirectly) about the foul assemblage of half-rotting food that is Kuhn’s Market on Banksville Road. You may recall my description of Kunh’s as relayed to Giant Eagle while requesting that they carry some La Choy Teriyaki Sauce. If not, here it is again..
I actually make special trips to the Shop ‘N Save by WAL★MART in Heidelberg or I actually set foot in Kunh’s Market on Banksville Road to get the La Choy Teriyaki Sauce. Have you BEEN to the Kunh’s on Banksville Road? I’ve gotten moldy peppers from that place, as well as ‘turned’ sour cream, …and melted ice cream. I don’t want to go in there. But, I do. Why? To get the La Choy Teriyaki sauce, my friends. It’s THAT GOOD.
I know I’ve told countless others. I know my mother-in-law looks at me in disbelief because apparently the Kuhn’s on McKnight Road is just awesome.
See? You can read the full story on KDKA’s website. Yes, I get that the point of the article is the union trying to organize there… but they wouldn’t be trying to organize if conditions were good. If I had to guess, I’d say that store owners keep the coolers and freezers on lower settings to save a buck or two… but at what cost? I really haven’t ever heard anyone say anything nice about the place. We’ll buy canned or boxed stuff there occasionally in a pinch, but we’re always looking closely at the expiration dates. As far as the meat & produce & even the dairy products… I’ll go out of my way to another store, or just go without.
Edited – Discussion was happening in other forums, decided to re-post some of that here…
Eric Carroll
Nice: http://bit.ly/9MqDcy I KNEW they weren’t keeping stuff cold enough at Kuhn’s. That place is filthy too. January 28 at 7:20pm via Selective Tweets
Dave Warren
I almost never buy anything remotely perishable there. January 28 at 7:40pm ·
Nunzio Martin
Dude that place smells I never go there January 28 at 8:00pm ·
Dave Warren
I will go out of my way to find a Giant Eagle just to avoid Kuhn’s. January 28 at 8:06pm ·
Andrew Welsh
walmart* is cheaper January 28 at 8:20pm ·
Dave Warren
Wal*Mart is cheaper, when they have the items that I require. They usually do not. January 28 at 8:22pm ·
Andrew Welsh
dave i have to correct you, it is no longer “wal*mart” it is now “walmart*” the corporate logo moved the star to the end.
yeah luckily for me walmart* carries all that i need, and is always cheaper. but that’s just me.
Kuhns is great for running to the store quick since it’s 3 minutes from my house. January 29 at 1:11pm ·
Eric Carroll
Didn’t it used to be a ★?
Wonder how much time and money they wasted coming to that decision? Sun at 12:40pm ·
Eric Carroll Kuhn’s Market on Banksville Rd. Favorited on http://www.youtube.com
I keep telling people that this place is filthy. No one believed me. Ha ha. I know they don’t keep the coolers cold enough… ever. I have brought home melted ice cream. From KDKA, full news story & video here: http://kdka.com/local/Banksv… January 29 at 12:20am via YouTube ·
T.J. Freeman
BWahahahaha fuckin bird! …. alright well if thats a violation then you need to close the foodcourt starbucks and everything else dealing with open food in robinson mall cos i’ve seen many o bird flyin around that bitch. All that aside … that Kuhn’s is about the only place around there to get food unless you wanna travel to bridgeville or parkway center or south hills…. fuck the union … if yer worried about it then just dont buy produce or deli foods there. January 29 at 12:28am ·
Cody Starr
man i don’t care how dirty kuhn’s is ……i would eat those deli pizzas they make with dust bunnies for toppings….they are the bomb January 29 at 5:01am ·
Jeffrey Guerriero
eric, my aunts family owns those stores, I used to shop there when we lived in Dormont. January 29 at 12:51pm ·
Bethany Pastorius Carroll
Kuhns on Mcknight Road is wonderful however this one on Dormont is a shithole. We will only buy canned goods or boxed stuff and that’s only if its an emergency. We have bought sour cream- molded. A green pepper- mold in the inside. Ice cream- melted by the time we got home. We will go completely out of our way than go there. Disgusting place. Sun at 12:17am ·
Eric Carroll
Yeah, they put the “ew” in Kuhn’s down here on Banksville. http://wp.me/pwqzc-5b – There are two Giant Eagles very close by too… one in Parkway Center and one on Cochran Road. Sun at 12:37pm ·
Eric Carroll
I’ve had a lot of people weigh-in on Kuhn’s on various forums. I urge you all to reiterate or expand here: http://bit.ly/cb9WJX Thanks! Yesterday at 3:56pm via Selective Tweets ·
Andrew Welsh
i still fail to see the big deal, the health department said these “aren’t earth shattering and were corrected quickly” Yesterday at 6:42pm ·
Michael Perdue
I’ve always remembered Ferris’ in M-ville to be particularly bad. Yesterday at 7:15pm ·
Eric Carroll
Andy… The big deal is that I was right about them not keeping stuff at the right temperature. I like to be right. Ha ha ha.
Mike – you’re right… both old Ferris weren’t quite right. 4 hours ago ·
Eric Carroll
“KDKA-TV’s Paul Martino did an independent review of Allegheny County’s inspection of seven Kuhn’s stores last year. There were some violations, including salad stored at unsafe temperatures, contamination from raw meat, and more temperature problems.”
I told you that Kuhn’s was disgusting. « World (and Lunar) Domination
aixelsyd13.wordpress.com
I’ve written before (although indirectly) about the foul assemblage of half-rotting food that is Kuhn’s Market on Banksville Road. You may recall my description of Kunh’s as relayed … Sun at 12:43pm ·
Adam Rahuba
Foodland, Shop & Save, Kroger, IGA, Sparkle, Kuhns are all dirty. Can’t stand em. Sun at 2:12pm ·
AiXeLsyD13
I got a lot of comments on this on facebook… both in my status, and when I “favorited” the YouTube video… None when I posted the link to the blog though. Post Posted: Mon Feb 01, 2010 10:22 am
Mike_Hype
I have to disagree with you entirely on this one. I love that Kuhn’s and I stop there almost every Sunday night on my way home from hockey to pick up produce alone. Their apples are awesome, their bananas are always the exact amount of ripe to take home and store for the week. I have not yet found a Giant Eagle that even comes close to the quality of produce that I get from Kuhn’s. I was just there last night as a matter of fact. Rotten apples from Kuhn’s: 0, from Giant Eagle: 5. What’s worse than finding a rotten apple? Finding half a rotten apple. Post Posted: Mon Feb 01, 2010 12:44 pm
Dave NT
The Giant Eagle Market District pwns n00bs. Post Posted: Tue Feb 02, 2010 8:04 am
Mike_Hype
Sitting here eating one of the best apples that I have ever eaten, it happens to be from Kuhn’s. Post Posted: Tue Feb 02, 2010 12:55 pm
AiXeLsyD13
While finding half a rotten apple is indeed disgusting, I try too look at stuff before I bite into it… although I’m admittedly overly paranoid about food in general.
I’d have to say, I’m fairly confident that if we set up an independent study of the produce at several grocery stores surrounding the Dormont/Banksville area… Giant Eagle would come out on top. Post Posted: Tue Feb 02, 2010 3:28 pm
AiXeLsyD13
I need to figure out how to get paid for random useless shit. Post Posted: Tue Feb 02, 2010 3:37 pm
If you’ve ever heard me on the subject of Pizza Hut, it all boils down to this… Pizza Hut = Gastrointestinal Distress. I have no idea why. I’ve heard the same thing from many other people when the subject is raised. I know I’ve gotten into it on facebook not too long ago too. I enjoy plenty of other pizzas from other chains & from the local shops, all with no digestional discomfort.
Contrary to the belief held by your delicious pizzas, my intestines are not a waterslide. Can you please instruct the to not use my digestive system as a waterslide park? It would be very much appreciated!
Well, their answers back then were quite dissatisfying, and when I contacted them again via snail mail, my query went wholly unanswered.
Perhaps that’s why I waged another campaign of emails with a vengeance. I looked up several Pizza Hut and Yum! Brands executives online, found the syntaxt of their respective companies’ email addresses, and fired off a few notes… as well as filled out the webform once or twice or so.
from ERiC AiXeLsyD world.and.lunar.domination@gmail.com to Scott.Bergren@yum.com date Wed, Jan 20, 2010 at 8:28 AM subject Intestinal Warfare? mailed-by gmail.com
Hello,
This isn’t about a specific incident, but a general observation. There was nowhere in the webform to indicate that, so I had to seek out some email addresses. I find it quite rude that there’s no general inquiry area, or a contact email address.
As for the purpose of my missive…
I would like to know why your pizza treats my intestines like a water park. Every time I enjoy your delicious slices of pie, I feel like I have swallowed a hurricane that’s trying to escape via my …well, I’ll leave that to your imagination.
I can assure you that I’m not lactose intolerant, but perhaps I’m allergic to something in your sauce or pie? I don’t seem to have this problem with any other pizza places… chains or local.
Have any other customers written to you regarding gastrointestinal distress of any sort? My cousin who works in a Pizza Hut in Ohio swears that they use a different sauce there, devoid of the same effects.
Thanks for your time!
-ERiC
The email address experiment seemed to be to no avail. I’ve either been blocked by IT, spam filters, or wholly ignored. But, it looks like I did get a bite off of the webform…
from Dave Kronenwetter Davekronenwetter@aurorahuts.com to world.and.lunar.domination@gmail.com cc Ed Holt edholt@aurorahuts.com date Thu, Jan 21, 2010 at 9:16 AM subject Pizza Hut Incident Eric Aixelsyd mailed-by aurorahuts.com
Dear Mr. Aixelsyd,
I was sorry to hear about your experience at the local Pizza Hut. Let me assure you that the ingredients used here in Pennsylvania are the same quality ingredients that are used throughout the country. In most cases our ingredients come from the same suppliers. The following website lists possible allergen & sensitive ingredients : http://www.pizzahut.com/Files/pdf/Updated%20PH%20Allergen%20List%2004.17.09.pdf This website includes our nutritional information: http://www.pizzahut.com/Files/PDF/Pizza%20Hut%20Nutrition%20Info%2010.12.09.pdf. Please feel free to contact me with any additional questions you may have and I will handle them personally
Sincerely,
Dave Kronenwetter
Area Coach
Aurora Huts LLC
412-897-6775
davekronenwetter@aurorahuts.com
Interesting. Well, at least now I have two good contacts… but perhaps my query will take a more serous and inquisitive turn.
Upon viewing the interesting pdf linked to by Mr. Kronenwetter, I see that a bunch of items there are marked “prepared in common equipment and therefore may contain allergens” in the shellfish column. I’m not sure exactly why this is, because I don’t recall any shellfish on the Pizza Hut menu, and especially since the items marked are oddly random and specific… Garlic Parmesan wings, and no others… three different pizza sauces… 3 of the 4 Tuscani pastas, and breadsticks.
I can only assume that these things arrive at Pizza Hut pre-made, and may come into contact with potential allergens at the manufacturing/processing/packaging facility? Oh well, perhaps I can figure out a way to address this in a goofy manner, yet still yield some positive and enlightening results. I know that many people suffer from the pizza hut digestion demon, and I really hope it’s not just some sanitary/kitchen issues.
Perhaps this too must move into snail mail territory. For some reason, most companies seem to treat a real live letter with more respect than an email.
I thought of Yum! Brands today as we watched Spaceballs… In the characters Kernel Sandurz and Pizza the Hutt – both now Yum! Brands brands. Would it be wrong of me to write to them and tell them that Mel Brooks is working on a new special edition of Spaceballs with more scenes, digitally inserted characters and creatures, and better re-vamped special effects… and that they’d like to include more Yum! Brands characters… like Captain Long John Silver and Taco Bell, and some droid sidekicks, A & W?
Our seats were in the EI-2 section, row L. We were ridiculously close to the stage and not so far up & to the side that we couldn’t appreciate the view. I need to write to Mr. Scalzott again for providing the free tickets and hospitality of the arena.
I’ve got to say, this was an excellent show… and I’d love to go back if I can afford to next time they’re in town. The TSO really knows how to put on an event. The Star Wars: In Concert crew could learn a lesson from them in lighting, lasers, fog machines, floating remote stages, hydraulics, and pyrotechnics. Actually, they could learn a few lessons. I can imagine a hybrid of the two that would be absolutely ridiculous. Maybe I need to write to the TSO, John Williams, and George Lucas. Ha ha ha.
A few things surprised me about the show… I had no idea that there were vocals & power-ballady type songs, and that there was a cohesive story for the most part. I feel like it kept it entertaining for all types of people. The narrator & vocalists were awesome. Sadly my prior knowledge of the TSO consisted of an mp3 with an incorrect ID3 tag, mislabeling “Christmas Eve/Sarajevo 12/24” for “Carol of the Bells” (which it arguably is… along with “God Rest Ye Merry Gentlemen”).
I had no idea that Alex Skolnick or the other guys from Savatage were associated with this. Skolnick wrote articles for just about every guitar magazine that I ever picked up back when I was learning to play & read tab. They made the show like a metal concert at times… I thought one guy in the front was going to have a heart attack and die when he threw metal with both hands as Alex was molesting the fretboard in front of him. When the show reached it’s second half, they introduced some stuff from the new album, Night Castle. I swear they snuck some Sabbath & Metallica riffs in there. There was even an old-school 80’s-rock drum solo… and I think I loved the fact that old ladies were watching the solo in abject horror as much as I liked the spectacle itself. They also had a girl playing the electric violin… I saw it more than I heard it… but it was visually pretty cool element, like the spinning keyboard.
I didn’t know that it had heavy religious overtones. I mean, I knew it was a holiday concert… and I’m certainly not opposed to religious ideals. I just didn’t know, and found it surprising… especially with tightly clothed women dancing like strippers in front of fire. I think it’s cool that they can integrate the stuff, maybe some overzealous idiot out there got the message to loosen up a bit. While they played a medley that included the melody of “Canon in D”, the girls were dancing scantily-clad on the stage… and I asked my wife Bethany if we had to call t “Canon in Double-D”.
Like I mentioned before, it being entertaining to everybody… I mean everybody. There were all kinds of people there… classes, ages, stereotypes, whatever group you want to name, they were there (except maybe race… it was all crackers up in there). I did see an extraordinarily high amount of mullets though. I’m talking prize-winning specimens like the comb-over on top/hair down to my ass & the trimmed up top/pony tail in the back.
I can’t say anything negative about the show itself, the seats, or the arena… except (you knew it was coming) that I found the parking rate to be amusing. By looking on the Arena website, it listed parking in the lot where we parked as $7, but it does note “Event parking rates differ for each Mellon Arena event. Check your event’s information page on this website for specific parking rates”. The funny part is that it said nothing about parking on the event page other than the fact that no pre-sold parking would be available. Parking was $15… more than double the normal rate, which is fine, but there was no prior indication. I paid in mostly $1’s and even some quarters.
I hope the TSO and the Mellon Arena don’t mind if I share some crappy quality cell phone photos…
You may have read my previous post about beer sales at Sheetz, this is a continuation of sorts. I received an email from them today that I felt that I should pass along.
Here it is…
Hey Sheetz fans!
Sheetz is participating in a state-wide initiative in Pennsylvania to change laws on alcohol sales in the state. These laws have been on the books since the 1930’s and we think it’s high time they be updated! Join us in this effort by signing our petition at www.freemybeer.com or looking out for people who will be positioned at some of our PA stores collecting signatures over the next few weeks.
Customer convenience and freedom to purchase beer in grocery and convenience stores is something that people enjoy in most other states across the US. In fact, in May 2009, Pennsylvania’s shoppers indicated by an overwhelming majority (70%) that they wanted to be able to make beer purchases like the rest of the country. So we are asking, why not?
We want to get as many signatures on petitions to help get legislators to hear what we’re saying and hear what their constituents want and change the law on beer sales.
Simply put, we already sell beer responsibly in 5 other states that allow us to and people can buy a six pack on their way home or while on vacation and it’s totally convenient. You should be able to have that freedom here in Pennsylvania too.
So we need your help. Go to the website and vote “YES” to beer sales or sign one of the petitions circulating at our stores. This will be a powerful way to achieve the end goal — you buying a six-pack in a convenience store!
You can help make it happen. Let’s do it!
Thank you,
The Sheetz Team
*Must be 21 or older to participate.
This email was sent to: [Me@myemailaddress]
This email was sent by: Sheetz, Inc.
5700 Sixth Ave. Altoona, PA 16602
If you no longer wish to receive emails, unsubscribe here
So, I recently wrote back to Quiznos at the suggestion of Jon on Twitter, and with the editing help of Dave once again. Jon has apparently been following the Subway sagaalong with a handful of other people… and thought that it may be an appropriate next step. I couldn’t agree more. In fact, I’ve had this thought myself, and if I remember correctly Jon had posted about it previously on Facebook or MySpace or Twitter or some social media site. Memory and my Googling skills fail me in finding that now, though.
I have high hopes on getting a well thought out response or two. I sent the message below to Mr. Jones, the same message to Mr. Bordeaux, and a slightly modified one to a few other email addresses that I managed to dig up. I enjoyed the candid reply from Mr. Jones before, although I was unable to get any further comment from Mr. Bordeaux or his team with whom he was going to share my email.
From: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Date: Tue, Nov 17, 2009 at 10:07 AM
Subject: The Quiznos Toasty Torpedo™ ads?
To: “Jones, Tony” <TJones2@quiznos.com>
Hello Mr. Jones,
I would like to thank you again for the response to my email last week regarding Subway’s lack of allergy awareness, cheese tessellation, appropriate responses to customer feedback, and poor decisions in general. I understand and have learned first hand that good communication is a key component to the Quiznos way of doing business. I also appreciate your expedited replies, and hope that you can gain something knowing how cavalier your competitor’s attitude is toward genuine customer concerns. I am glad to be a gauge of what you do at Quiznos, and I would like to hope that my feedback is valuable.
In sharing my recent adventures in email with some friends, I have noticed a theme that has come up in suggested queries for your fine establishment… and I must say that I have indeed wondered the same thing myself.
Are you using “little people” models for the toasty torpedoes ads, perhaps children or pygmies? I did get a turkey torpedo a while ago, and I did make a mental note that it seemed to be nothing more than a bread stick made into a sandwich. I thought that the toasty torpedo looked bigger in the ads… but I didn’t quite connect why until recently.
A quick Google image search led me to this photo, perfect for a reference for our purposes…
I’m sure you can also see it now that I’ve pointed it out. I, my friend, cannot un-see it. There is no way that the hand in the above graphic is correctly proportioned to the ToastyTORPEDO™. I’m actually tempted to go get another one in an attempt to re-create this photo to see how accurate it may be. I can guarantee though, that if I did in fact hold a toasty torpedo like that, that it would most certainly fall apart. Mine lasted for about a bite and a half before it fell apart.
In Googling, I found multiple odd references to this ad campaign. Does Quiznos make any official statements to counter these goofy bloggers? I found one guy that thinks it looks like a cigarette ad. One guy seems to have a Freudian problem and these people seem to think that one commercial purposely compares your torpedos to a cup of human excrement. Okay, I have to give them that one. I mean… you did hear of 2 Girls, 1 Cup right? I’d find it and link to it, but some may find that offensive/distasteful and I’m sure you know how to use search engines. These people even seem to come to the same conclusion as I have toward the end of their blog… as well as a commenter on this blog.
While the other ads are easily discernible as attention grabbing goofiness, this one seems rather straight forward at first — yet dishonest upon further inspection.
I would love to hear your thoughts on the matter as well as the thoughts of any other marketing people or regional managers in the Quiznos family.
If I didn’t feel that I was already taking up too much of your time, I wouldn’t mind getting into a discussion on the violent phallic imagery that the shape and name of these subs not-so-subliminally suggest. I mean, really? Torpedo?Bullet? How many feminists have already written to discuss this? I feel that this topic is a less pressing issue though, to be saved for another day.
Torpedoes away!
-Eric
If you feel the need for a background to any of this, this is where it all started, and how it played out:
That’s my initial message, Subway’s official non-response response, me sending it to Quiznos for comment and getting one, and finally a response from Subway telling me that someone else will respond… which as of yet, has not happened.
I know, the following is just a form letter in the modern age… but it’s good to get acknowledged. Plus, we already know that Senator Wayne Fontata reads his mail(thanks to the idiots at Clean Water Action)!
While at the Sheetz website, I discovered a sweet little link at the bottom that enables you to fire off an email to your local politicians to let them know that you’re in support of Sheetz being allowed to sell beer in its stores. Juts click the Take Action button and it writes the letter for you, and sends it to your State Senator & State Representative. How awesome is that?
It’s 2009 and PA’s beer & liquor laws are beyond antiquated, end of story.
Forwarded Message —- From: PA Senator Wayne Fontana Fontana To: me@myemailaddre.ss Sent: Fri, November 13, 2009 4:37:37 PM Subject: Re: Freedom to Purchase Beer in Convenience Stores
Mr. Carroll ~
Thank you for contacting me recently regarding your interest in seeing beer available at more locations.
As you are probably aware, there has been great deal of discussion on this issue – both in the positive and negative. I agree with you that our laws are antiquated, but believe that we are slowly seeing change – both in new law and in legislation that is being considered. This remains one of those issues that we will need to continue to work on to address the concerns that have been raised. I have noted your support for this effort, and will certainly share it with my colleagues and take it into consideration should we have the opportunity to vote on related legislation.
Again, thank you for your communication. I look forward to further communication with you on this and other issues that are of interest and importance to you.
>>> <me@myemailaddre.ss> 11/12/2009 8:31 AM >>>
Eric Carroll
XXXXXXXXXXXXXXXXXXXXX
Pittsburgh, PA XXXXX-XXXX
November 12, 2009
The Honorable Wayne Fontana
Pennsylvania Senate
Senate Box 203042
Harrisburg, PA 17120-3042
Dear Senator Fontana:
As a Pennsylvania voter, I want to add my name to the growing list of
those who are asking you to consider making a change to Pennsylvania’s
beer laws.
It is hard to ignore how backward our beer laws are in light of the recent
ruling by the Pennsylvania Supreme Court against Sheetz – taking its
license, because it did not allow for on-premise consumption.
At their worst, these laws encourage drinking and driving. At the very
least, the current laws are incredibly outdated.
Let me be clear. I want to be able to purchase alcoholic beverages in
convenience and grocery stores. Please support the call for common sense
beer laws and bring the convenient purchase of beer to the Pennsylvania
consumer.
Sincerely,
Eric Carroll
This message and any attachment may contain privileged or confidential information intended solely for the use of the person to whom it is addressed. If the reader is not the intended recipient then be advised that forwarding, communicating, disseminating, copying or using this message or its attachments is strictly prohibited. If you receive this message in error, please notify the sender immediately and delete the information without saving any copies.
So, for this to make any sense, you may have to read my past two blog posts, or at least just the last one. (I think that recaps everything, or at least links to the beginning.) It started when I began an email exchange with Subway that I thought was going somewhere… but, it’s been over a week since they’ve written back to me.
My short attention span got to wondering on Facebook the other day, and a friend suggested that I call Quiznos. Well, I’m not one for phone calls, but why not write to them, right? I decided to forward my comments to Sheetz, Quiznos, and Jersey Mike’s since I mentioned them all. So far, I’ve gotten two responses from Quiznos, and nothing from anyone else. Score one for them, even if the torpedoes are just bread sticks trying to be sandwiches.
I’ll even post ’em in “how you should read it” order so you don’t have to go from the bottom up like last time.
I started with…
From: ERiC AiXeLsyD [mailto:world.and.lunar.domination@gmail.com]
Sent: Tuesday, November 10, 2009 11:52 AM
To: CreativeRequests@quiznos.com
Subject: Fwd: Subway [Customer ID: 1918316]
Hello friends at Quiznos!
I hope this message finds you well. I recently wrote to someone who is a competitor of yours and mentioned your name.
You my friends, are true contenders in the sub business, and I thought you deserved to know how some of the other sub places in the area are faring against you… specifically Subway.
Never forget that you, my friends, were the first to toast the sub!
Please review my original message to Subway (at the bottom of the chain) at your convenience.
As you can see, my latest message to them as gone unanswered. Perhaps they’re too ashamed to reply.
Warmest Regards,
-ERiC AiXeLsyD
And, I got this…
From: HelpDesk <HelpDesk@quiznos.com>
Date: Wed, Nov 11, 2009 at 3:23 PM
Subject: RE: Subway [Customer ID: 1918316]
To: world.and.lunar.domination@gmail.com
Mr. Aixelsyd,
Thank you for taking the time to share this with us. I found it to be a great read and with your permission I would like to share it with our marketing folks.
Thank you,
Gregory Boudreaux
Help Desk Lead
QUIZNOS®
Subs • Soups • Salads
I wrote back, but I’ll hold that until I get a response. (If I get one.)
As you know, I hate webforms, so I submitted through the Quiznos webform asking for the email address of a real live person. Well, it worked:
From: “Jones, Tony” <TJones2@Quiznos.com>
To: world.and.lunar.domination@gmail.com
Sent: Wed, November 11, 2009 8:16:52 AM
Subject: Quiznos Brand
Greetings Eric,
I am Tony Jones, the Vice President for Quiznos representing the Ohio/Indiana/Pennsylvania/Illinois region; Your Customer Comment was forwarded to my office, and I wanted to get back with you.
My Contact Info:
Tony Jones
Quiznos Corp
6429 Crofton Court
Burlington, KY 41005
cell: 859-806-1730
e-mail: tjones@quiznos.com
So, of course, I wrote back…
From: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Date: Wed, Nov 11, 2009 at 12:43 PM
Subject: Fwd: Subway [Customer ID: 1918316]
To: TJones2@quiznos.com
Hello Mr. Jones,
May I call you Indiana? My original message is below. I look forward to hearing your thoughts!
-Eric
Well, he ignored the goofy part…
From: Jones, Tony <TJones2@quiznos.com>
Date: Wed, Nov 11, 2009 at 1:03 PM
Subject: RE: Subway [Customer ID: 1918316]
To: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Hi Eric,
Very interesting how other folks in the Sandwich segment of the restaurant business respond to customer input. As you probably already know, our niche in this business field is usually a more ‘personal’ one. That factor alone, is one of the distinguishing marks of the SUB businesses vs. other QSR’s burger, pizza, Mexican … Our customer base is one that is accustomed to being serviced with a much more personal touch. The interaction is more detailed as sandwiches are personalized, and often, we get to know our repeat customers by first name, and even their favorite sandwich as they will come in the door to order… With e-mail, and technology today, for multiple areas of customer feed-back, it really is a mistake for any business to not utilize all of these methods to get to know their clientele and service their needs. Obviously, you’re discovering some poor choices that other competitors have made with respect to customer accountability issues. In a world, that continues to become more and more demanding of peoples time, we should never lose sight of the importance of ‘good communication’. I think it’s very interesting on what your finding out about how effective communication is being ‘lost’ from the customer/service provider relationship; I find it extremely poor taste to use a ‘generic’ letter to address these areas of concern. Before I hurl the ‘judgmental javelin’ at Subway or other competitors, I do know that much of this customer response decision making is left up to area developers, DA’s, and local manager’s choice. Before Quiznos, I was a VP for the Kentucky region of Subway, and I always tried to personally respond to customer feedback. So, some of this is probably a time-management issue for a local representative of the larger entity.
With respect to my territory (Pennsylvania, Ohio, Indiana, Illinois, Kentucky), I wouldn’t ever want to lose touch with my customer base. They are a crucial ‘gage’ to what we do at Quiznos;
Thanks for sharing this,
Tony
I’m still amazed that I can push a little, and still get articulate and thoughtful answers to these kinds of emails. I decided to write one final good note…
From: ERiC AiXeLsyD <world.and.lunar.domination@gmail.com>
Date: Wed, Nov 11, 2009 at 4:43 PM
Subject: Re: Subway [Customer ID: 1918316]
To: “Jones, Tony” <TJones2@quiznos.com>
Thank you for the quick reply, Mr. Jones!
I appreciate that you take a more personal approach from the ground up! Technology can make things more personal if a company allows. Thank you for the opportunity to provide some feedback.
I can assure you that Quiznos restaurants are far superior to their direct competitors in the area surrounding Pittsburgh, PA. I have noticed that they have been scaled back in the recent years, but they’re still available where needed.
Keep up the good work! -Eric
P.S. – The “We like the subs!” thing was a million times more awesome than the Jared or $5 Footlong campaigns.
